Based on 10 opinions finded in 1 websites
Based on 10 opinions finded in 1 websites
Nº 182 in 200 in Inverclyde
Nº 31 of 32 Other cuisines in Inverclyde
Opinions
Do they put all their worst employees in here? I will never set foot in this shop again. Pity it's not over the other end of the mall that's getting demolished (with the staff in it) . That's all it's good for. Asked if the sausage rolls were hot, got a reply at max volume "of course it is" asked for one inside a buttered roll. Again at max volume "we're not allowed to do that". Fine, I'll do it myself. Got the two bags thrust at me, the sausage roll was cold, asked for it to be heated, again was shouted at that this wasn't allowed. Ended up walking out and going elsewhere. Worst customer service I've ever experienced. Get your act together Greggs Management. Just as well I'm not a secret shopper!
Martin M . 2024-02-05
MORE AT TripAdvisor
Never enough staff serving customers and the tables and toilets are always filthy yet there is ample staff to keep on top of all these jobs not good enough!.
Angela W . 2024-01-02
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They have taken their eye of the ball. Regularly two staff on, one doing large just eat orders, one doing the baking and removing food from the ovens while there are over 10 people waiting in the shop to get served. Aulds is dearer but so much better.
Brian Frodo Ross . 2023-12-31
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When we reached the counter in this shop were met by a rude, arrogant, passive aggressive server. His name badge stated his name was David. We asked a simple question regarding whether or not a certain item was hot in which he replied in a very defensive rude manner, "we don't sell hot food, this is not a hot hold unit". Couldn't make eye contact and shouted, "other card machine" when we were paying. This individual should not be working with the public. Greggs, you have lost a customer and will lose a lot more if this is your standards
Paradise823167 . 2023-11-29
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The lady behind counter had disgusting attitude and also complained when I was giving cold after the place is a joke
Corey B . 2023-04-30
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It's that time of year for the Greggs Festive Bake. I just cannot imagine Xmas without it. Made with chicken, bacon, and, sage & onion stuffing, with a yummy cranberry sauce. DELICIOUS!!! As ever Greggs is hugely popular, there was a queue of about 30 people outside in the mall, plus another 15 or so inside the shop at 12.15 when I was there. Meanwhile at another similar shop 3 doors down there was no-one to be seen! Hope to sample another before Xmas.
johnnymac2017 . 2022-12-09
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Went into this shop at rush time 12pm stood in the queue with 25 people waiting to get served counted 4 staff 1 serving 😡 one woman thought arranging donuts was more important than serving an extremely busy shop other was picking up rubbish then disappeared round the back ! Stood for 25 minutes trying to get served absolute joke worst greggs I’ve ever been in ! So much for all hands on deck at peek times total joke
Traceymcgart . 2022-10-19
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Popped into Greggs for a breakfast roll, totally disappointing! Staff carrying on acting like silly children, bacon rock hard roll cold, spoke to the male assistant asking him to heat up roll told me he couldn’t All in all the experience fell well sort of what I would expect from one of the largest bakery chains in the UK Staff training a must, to busy carrying on to care about customers would I recommend this establishment NO
Malkyz . 2021-10-09
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You always know what to expect with Greggs - they are so dependable. All stores are identical - and all the produce is of a high standard, whilst still being reasonably priced. This is well known to the locals who pack out Greggs, yet mostly ignore a local chain shop 3 or 4 doors along. Sadly, could not sit in this time, but had a great take away to sit in the sun and enjoy on a rare warm sunny day in Greenock.
johnnymac2017 . 2020-09-01
MORE AT TripAdvisor
I ordered a couple of Vegan Sausage rolls and they were nice. This is a branch of Greggs and I don't expect any fine dining. It is what it is and I thought the staff were friendly. This branch has implemented social distancing guidelines, so there's hand sanitiser at the entrance and there's no indoor seating.
macedonboy . 2020-06-23
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32 Opinions
I go here twice q week very large cafe food is good but can be priced to much for what you get
51 Opinions
Staff at the weekends couldn't be nicer, always so friendly and helpful. Seating areas is always kept so clean as well.
22 Opinions
Would give less if it was an option. Arrived with my wife and two young grandchildren, given a table and menu. It was just after 5 pm, there were only 2 other people in the restaurant. It was cold inside and after 15 min of being ignored we left, without even being asked if all was well. Absolutely no idea why they are open.
113 Opinions
Terrific long standing friendly local bakery, delicious Aulds baking , served by great staff, a friendly greeting every time no matter the weather. 💙🩷
545 Opinions
Had been before and ordered the poached eggs black pudding with hollandaise sauce but they had ran out of the sauce...Very dry !Ordered it again today on the understanding that it came with the sauce “ it does”...I was told. It came without cutlery, napkin or the sauce. Eggs Yokes were hard too. Don’t understand why they haven’t learned to make enough sauce to Last throughout the morning, or if there is no sauce left take it off the menu.Staff didn’t appear bothered either. “I didn’t make them, I only serve them” ♂️