Greggs in Inverclyde

Popped in here for a roll with bacon and tomato sauce with a decaf cappuccino. First off, the staff that served me was more concerned with what was being said in his ear piece than what I was ordering. When I asked for tomato sauce he asked back 'tomato sauce?'. I said yeah. He gave me my order which was 55 pence more expensive than a regular Greggs. I gets outside to find my bacon roll had brown sauce. Not what I'd asked for. The cappuccino had a chemical taste to it. I went back inside to report the issues. The roll wasn't a big deal but told him how the coffee tasted. He couldn't give a monkeys. I gave him some advice, pay more attention to the customer you're serving instead of the radio headset. I got talking to an old fella outside. He told me that yesterday he ordered a bacon roll only to find it was a roll with egg when he got outside. Incompetence is flourishing there. I won't be visiting there again.

Do they put all their worst employees in here? I will never set foot in this shop again. Pity it's not over the other end of the mall that's getting demolished (with the staff in it) . That's all it's good for. Asked if the sausage rolls were hot, got a reply at max volume "of course it is" asked for one inside a buttered roll. Again at max volume "we're not allowed to do that". Fine, I'll do it myself. Got the two bags thrust at me, the sausage roll was cold, asked for it to be heated, again was shouted at that this wasn't allowed. Ended up walking out and going elsewhere. Worst customer service I've ever experienced. Get your act together Greggs Management. Just as well I'm not a secret shopper!

Never enough staff serving customers and the tables and toilets are always filthy yet there is ample staff to keep on top of all these jobs not good enough!.

They have taken their eye of the ball. Regularly two staff on, one doing large just eat orders, one doing the baking and removing food from the ovens while there are over 10 people waiting in the shop to get served. Aulds is dearer but so much better.

When we reached the counter in this shop were met by a rude, arrogant, passive aggressive server. His name badge stated his name was David. We asked a simple question regarding whether or not a certain item was hot in which he replied in a very defensive rude manner, "we don't sell hot food, this is not a hot hold unit". Couldn't make eye contact and shouted, "other card machine" when we were paying. This individual should not be working with the public. Greggs, you have lost a customer and will lose a lot more if this is your standards

The lady behind counter had disgusting attitude and also complained when I was giving cold after the place is a joke

It's that time of year for the Greggs Festive Bake. I just cannot imagine Xmas without it. Made with chicken, bacon, and, sage & onion stuffing, with a yummy cranberry sauce. DELICIOUS!!! As ever Greggs is hugely popular, there was a queue of about 30 people outside in the mall, plus another 15 or so inside the shop at 12.15 when I was there. Meanwhile at another similar shop 3 doors down there was no-one to be seen! Hope to sample another before Xmas.

Went into this shop at rush time 12pm stood in the queue with 25 people waiting to get served counted 4 staff 1 serving 😡 one woman thought arranging donuts was more important than serving an extremely busy shop other was picking up rubbish then disappeared round the back ! Stood for 25 minutes trying to get served absolute joke worst greggs I’ve ever been in ! So much for all hands on deck at peek times total joke

Popped into Greggs for a breakfast roll, totally disappointing! Staff carrying on acting like silly children, bacon rock hard roll cold, spoke to the male assistant asking him to heat up roll told me he couldn’t All in all the experience fell well sort of what I would expect from one of the largest bakery chains in the UK Staff training a must, to busy carrying on to care about customers would I recommend this establishment NO

You always know what to expect with Greggs - they are so dependable. All stores are identical - and all the produce is of a high standard, whilst still being reasonably priced. This is well known to the locals who pack out Greggs, yet mostly ignore a local chain shop 3 or 4 doors along. Sadly, could not sit in this time, but had a great take away to sit in the sun and enjoy on a rare warm sunny day in Greenock.

I ordered a couple of Vegan Sausage rolls and they were nice. This is a branch of Greggs and I don't expect any fine dining. It is what it is and I thought the staff were friendly. This branch has implemented social distancing guidelines, so there's hand sanitiser at the entrance and there's no indoor seating.