Greggs in Newport

Unfortunately we ordered a Chinese from the Oriental tonight. We ordered a quarter crispy duck, a pancake roll, king prawn chow mein, chicken in cashew nuts in a yellow bean sauce and a curry sauce. They gave us free prawn crackers. It was delivered and the chicken in cashew nuts was very watery, greasy and had no cashew nuts at all, not even one. The king prawn chow mein had just three over cooked prawns in it. We basically spent just over £29 and ate just the duck pancakes and the spring rolls. Out of respect, I called them up to pass on our feedback instead of writing it on a public forum. Only to be told that if I couldn’t see any nuts in the dish that was my problem. Also, that I was a liar and there would have been eight king prawns in the dish. I told her there were just three, she said I was lying and that she can assure me there were eight. I think I'm more in shock at how I was spoken to than the awful food! The lady who answers the phone there needs to learn some customer service skills. I called to give feedback out of respect and she showed no respect, customer service skills or decorum with her response. We weren’t looking for any freebies, just wondered why it was so poor. I won’t be ordering from there ever again and it was an absolute waste of £30, it wasn’t what we ordered and it was mostly inedible. When you work hard for your money and fancy a treat - you don’t expect such a poor standard of food or service. They’ve let themselves down. Disappointing. Avoid.

Went as a couple on valentines day, and when we arrived we were the only people in the restaurant (and had a booking) however the waitress directed us to sit on a sofa before we could go to our table, this was just an indicator of how the night was going to go... I'll start with the positives, the food was hot and tasty, and there was a good selection of vegetarian options, I definitely suggest the paneer chilli masala! My vegetable vindaloo was not spicy at all however, which was disappointing. Not the best indian food I have ever eaten, but not the worst... Unfortunately the negatives far outweighed the positives. The service was slow and odd, to say the least. The waitress took our drinks order then proceeded to go and wrap cutlery instead of fetching the drinks, eventually they arrived, followed by our popadoms. Our dirty plates from the popadoms were left with us whilst we ate our starters. A long wait later our main courses arrived. Once we had nearly finished the main courses, the smoke alarm went off. No apologies from any of the staff, and no indication that it was going to be turned off. We asked for the bill, and the only other table asked for their food to takeaway, as there was no indication the deafening noise was going to end. We were then informed there was no card machine, so I had to sit listening to the smoke alarm for ten minutes whilst my partner found a cash point. A little advance warning if this would go a long way! As we walked round to the taxi rank we could still hear the alarm sounding. Overall a weird experience, made worse by the constant alarms and chirping from the bar area, and the deafening smoke alarm at the end! A lack of music in a completely empty restaurant makes for a very uncomfortable experience. If this hadnt been chosen and booked as a valentines treat by my partner I doubt I would have visited, and I cant say that I will visit again, as the food quality did not outweigh the issues listed above.

The.restaurant is absolutely lovely in an oldy worldy pub with a large car park which includes disabled parking. On entering the establishment we were welcomed and shown to our table by an extremely likeable and attentive young man who looked after us throughout our visit and I would say he went above and beyond with his service. We were celebrating a visit of family from New Zealand and friends recommended this venue. Now to the meals, I’m afraid this is where our recommendations must end, the food was poor to say the least and the portions minute, in fact the food looked lost on a dinner plate.. the chips were absolutely awful, dried up, wrinkly and looked and tasted reheated from the day before, these were served in a silver cup, so on the plate was the smallest rump steak I’ve ever seen, it measured approximately 50mm x75mm and half a grilled tomato. I ordered my stake cooked medium it was. Served very well done and tough to chew. The only saving grace were the overpriced deserts which were lovely. I thought everything was overpriced not just the sweets. Would we go again? Definitely not once bitten twice shy I did tip the waiter as he was exceptional

Excellent fish & chips. Staff are great always helpful and friendly .

Great food staff very capable and nice. Slightly small seating area. Looks full, because of the eating area, gets crowded, as not much can be done with, layout.