Greggs in Cheshire West and Chester

Just a quick thank you to Belle who resolved an issue I had with my drive-through order in such a helpful way. Great attitude, great service.

Had to walk out because we stood there for at least 5 minuets in an empty restaurant and staff didn’t bother to take our order. The place is messy and grim. Needs shutting down.

Food was great, arrived warm, driver was really friendly A* service from the driver, definitely be ordering again

I ordered from them and the order never arrived. I was waiting patiently by the door for 30 mins because I have autism and like to be prepared and diltch, nada, nothing. No phone call or front door lights turning on, no man or woman or person in sight. So I called up to have abuse from someone on the phone telling me to take it up with Uber even though there was no knock and no one arrived. I explained this for the man to get angry and blame me instead of blaming the lazy driver for not getting out of his car or actually making a phone call. They then proceed to say the order has been delivered. I am angry so I am writing this because I’m a peace and love kinda guy. To chic o land. I don’t like you anymore.

Was stuck between leaving 2 stars (poor) or 3 (average), think I’ve been generous to be fair. It’s gotten to the point where we always pull over before driving off because we were fed up of getting home and having something missing or wrong. We don’t go often anymore because of this… 8 times out of 10 the order is wrong. Today stopped off to get a sausage McMuffin and cheese and bacon flatbread, made sure both were in the bag only to get home and find no sausage on the McMuffin (just egg). Wasn’t even busy, it’s not much too ask to check the order is right. It’s the standing joke with everyone how they get orders wrong but annoyed me today, it’s not cheap either!