Burger King in Cheshire West and Chester

Had to walk out because we stood there for at least 5 minuets in an empty restaurant and staff didn’t bother to take our order. The place is messy and grim. Needs shutting down.

Very average from what you expect from a big fast food chain, however service was slow, staff didn’t seem happy nor welcoming and they weren’t the most pleasant, however food was alright I guess.

Badly run, disorganised, scruffy, the guy who served us barely spoke or understood English. Dead ting

Servido por una niña miserable, hoy, y se fue cuesta abajo desde allí. He comido aquí un par de veces a lo largo de los años, pero hoy fue horrible, ¡a lo grande!Esperé absolutamente una hamburguesa con queso y solo una persona antes que yo. El lugar parecía sucio, y entonces debería haberme ido. . Pero esperé y esperé, mientras esperaba, la chica barrió el piso e inmediatamente comenzó a hacer mi hamburguesa con queso. . Sin guantes. . Tomé la hamburguesa, que hacía frío y la tiré a la basura. ¡El personal necesita capacitación en todo! !

Fui aquí hoy, tuve que esperar años para que me atendieran y, para ser sincero, ¡el personal se veía miserable! Pero tbh no estoy sorprendido. . . . Había una chica rubia y un hombre de pelo largo en el mostrador y se levantaron rápidamente. . . . en adivinar porque ahora tienen la entrega enColoque ahora, obviamente, no han tenido en cuenta que los clientes deben esperar mientras sirven y completan pedidos. Además, las mesas estaban sucias con bandejas por todo el lugar. . . No volveré a entrar aquí de nuevo. La gerencia debe ordenar esto y cuidar al cliente que entra por la calle en lugar de obviamente recibir pedidos en línea, deberían haber tenido esto en cuenta. . . . .

La comida en el restaurante estaba sucia, la mayoría de las mesas no se habían despejado esperando en una cola para ser servidas después de 20 minutos de espera, nos cansamos y salimos de la escuela. Supongo que estaba ocupado el personal inclinado en lugar de charlar con ellos como si estuvieran hablando. eran piezas de tierra en lugar de ayudar con poco personal es una subestimación

Run down, under staffed and terrible customer service! People leaving left right and centre, getting orders wrong and horrible atmosphere

The worst eating experience of my life. Went to the toilets upstairs and upon opening the door was met by quite a few very large flies. As for the upstairs seating it absolutely stunk and the floor was covered in old food. How the council and more importantly Burger King themselves can allow this to remain open is beyond me. Came out of there feeling like I needed a shower immediately. Tried to submit without a star but couldn’t.

Went in with new born baby to sit and eat somewhere child friendly! Service was appalling children serving food, bad attitude no customer service skills! Place was filthy floor, tables and counter. All looked like they had not been wiped clean since start of day! People sitting on counter known to staff awaiting food! Toilets! Were disgusting, dirty bad smelling! Will not be visiting again!

Food was nice, no mess on the floors or tables, the blonde haired girl who was serving had a jacket on (Cross contamination) and was very obviously chewing gum whilst serving the food

It's always great to grab something quick much better than the one on A55 more filling and tasty burgers will definitely be coming back

My Husband & I visited yesterday. ABSOLUTLY FILTHY!! I went to the ladies toilet to find things on the floor which should have been in the sanitary box. NO HANDWASH...so when the women staff use the WC, what do they wash their hands with? This establishment should be closed down. I remember this place used to be clean & was busy.

This place is the best place to eat un Chester the staff are very friendly and polite and always willing to help by offering to take your food to you and cleaning your table and they wish you the bestfor the reat of the day i will be coming back to burger king very soon thank you to all the staff that is working in burger king

Primeiro BK que fui que não tem o famoso refil do refrigerante fora pessimo atendimento restos de comida nas mesas decepcionante

Disgusting from the moment we walked in. About 15 people queued up only 2 members of staff working. One taking orders and another one making the food. Queued for so long I gave up and went else where. Sort out your staffing!!!

Not a nice Burger King. The place is dirty, the posters are hanging off the wall and the leather seats are mostly ripped.

Burger King is just a walk away from the main city. I was Hungary so I called in. The restaurant (if you can call it that) had one customer. All the staff stood outside at the back smoking manager has come back in and not washed his hands. The restaurant needs closing and needs to be refurbished. There is damp Marks in the ceiling and the seats are in need of desperate repair. Will I visit this restaurant again MOST CERTANILY NOT!!!!!! Head office needs to look at this branch. There is also a whole in the BK light at the counter.

I'm on the phone to Burger King tomorrow!!!!!

Donde empezar. . . . el lugar está muy desgastado, asientos rotos, ketchup en las paredes, ventanas sucias, la lista podría continuar. El personal estaba claramente bajo presión y se escuchaba discutir entre ellos, muy poco profesional. Fuimos a pagar y les pedimos que utilizaran nuestro descuento de fuerzas como lo hacemos en CUALQUIER otro BK y nos dijeron que no lo harían, esa era la guinda para nosotros. Los gerentes de área / EHO 100% deben visitar aquí.

Definitely the dirtiest food outlet I've been to. Absolutely disgusting . Ripped roads garnering bacteria, old food scum down the cracks, cold, smelly and the staff need a customer service course. Bk sirt it out and sack the franchisee

Visited Burger king, chester this afternoon, first thing to say is the charge of over £8 for a meal is a bit much, still I'd not ate in over 7 hours, and there wasn't much of a queue, so thought I'd scurry in. After getting my meal I proceeded to sit down. The seating area was poor, seats all torn and sponge had been pulled out. I was tempted to take my lunch back to the car to eat. I'd of expected a lot higher standards from a company like Burger king to be honest.

Had lunch here today but left somewhat disappointed due to both burgers being quite dry and a little bland which is the first time I've experienced this as I'm a huge fan of burger King and View it as a real treat whenever I visit one but not so today unfortunately. The staff were great but the food was not up to the standard I associate with this brand.

The franchisee should be ashamed. This is the most discusting burger king i have ever been in. The whole place is falling apart and obviously hasnt had a refurb since being opened whenever that was. Was actually shocked at the state of the place. Ripped seats, shabby decor, dirty and unkept. I have emailed burger king customer relations about it. Utterly shocking!

Nunca he entrado a un restaurante tan sucio en el que las sillas tenían agujeros. El techo goteaba, por lo que debajo de él, ¿cómo se permite que este lugar esté abierto? También hay un olor allí que podría hacer que el estómago de cualquiera.

Worst fast food outlet ever Rubbish all over tables Food cold Doors don’t close so freezing inside Ketchup on wall Damp patches all over ceilings Seats ripped McDonald’s opposite go there

No me gusta dejar malas críticas a menos que esté realmente justificado y este Burger King es el peor que he encontrado. Los baños de mujeres estaban fuera de servicio (sucede, lo entiendo), así que se decía que usara los de los hombres. En el momento en que abrí la puerta, el olor a orina me golpeó y no pude ir más lejos porque era muy fuerte. El servicio era muy lento, no la comida rápida o el servicio que esperaría de Burger King. Las selecciones de pollo de mi hija estaban frías y quemadas. Todo el lugar estaba sucio, había mucha comida en las mesas, las mesas no habían sido borradas, había comida en los pisos también. Fue simplemente gracioso. Me encanta un buen whopper pero me mantendría alejado de este lugar en el futuro.

Place is filthy , in need of a full refurbishment , no heating , lacklustre staff, food not good AVIOD

We called in today 3 Nov took ages for them to make the food and the while restaurant could of done with a good clean especially upstairs even my daughter found a hair on the wrapper of her food will not be going back :-(

Went here almost walked out 3 staff to do everything was a disgrace felt sorry for the staff. Burger king need too sort their stuff out as this isn't the 1st time i have given awful reviews on this chain. Back too Maccies at least they are more organised and have plenty of staff. Oh and decor is shocking !!!!

Llamado aquí para Burger Treats for Grandchildren después de un día en Chester. Las primeras impresiones fueron que el interior estaba anticuado, en mal estado y en mal estado. La comida es tu típica hamburguesa.

Standard Burger King fare, better than mcd but its an unwelcoming facility, dark, torn furniture, looks tired and unloved, with staff that continue that impression. I like BK generally but avoid this store completely

Ostoksien lomassa kävimme lasten kanssa haukkaamassa nopeasti jotain. Yleisilme hiukan sotkuinen, paperiliinoja sai lisää vain kassalta pyytämällä ( ja silloinkin vain muutaman). Ruoka oli tosin perus tavaraa, ihan hyvä. Mutta paikan yleisilme aika huono. Palvelu hiukan alle keskitason.

Tuvimos una hamburguesa y patatas fritas chica agradable que nos sirvió de ayuda también fue el 24 de junio, la otra chica no parecía entusiasmarse de estar allí sin embargo, la comida que teníamos era agradable que los asientos no podían hacer con la actualización no mucha gente allí no No entrar a los inodoros, por lo que no puedo comentar, estaba bien, pero no son muchas las fichas, macdonalds es mejor en realidad cuando tenemos estas comidas

LOVE Burger King....but.oh, this place needs some tlc...I did complain at one point but it fell on deaf ears....get a re vamp people

Wanted a quick bite with my daughter. MacDonald's across the road looked very busy so came here as it was fairly quiet. Wish I hadn't bothered. Waited ages. The few other people in the restaurant were also waiting and complaining and the staff just disappeared.

The slowest service I’ve ever seen in any establishment. I feel like the staff were doing it on purpose even though it was busy. Several people left in the queue before us, and I wish we had gone with them. After 30-40 minutes waiting the food was greasy and inedible. The tables were filthy and bins over flowing. A couch was literally ripped off the wall and just left there. Upstairs seating closed and toilets out of order.

Why didn’t we go to McDonald’s we were looking for a quick something to eat as we were walking around all of chester. For starters the sign reads ‘burge king’ much to our amusement. The staff were totally bored and uninterested. Food was pretty average.

WHY don't folk take a picnic anymore ( nice fresh sarnies in foil ) keep hearing all the moanin re these "Fast food" places, Qs a mile long for bad food & surly staff why bother /

the place is an awful ,disgusting mess don't get me started on the loany time I have been forced to eat here half of the fries have been freezing cold and rock solid

We went in as McDonalds was very busy and were surprised that this place was much quieter. We waited in the queue for ages before being served by staff who were totally disinterested. we eventually got our order, 2 chicken royale meals and sat down. The seating was near the door, which was open and had an arctic blast coming through it.I closed it, but the next customer left it open again! I ate my burger with no problems, but my wife found a big lump of gristle in hers, i took it back to the counter and asked to see the manager, he came from the kitchen and i explained that the burger was inedible as it had a lump of gristle in it. He looked at it and said, looks alright to me, i showed him the lump which was about the size of 2x 50p 's He then said, I have done all my temperatures and its cooked, I said its not edible, look at it, you cant cut it and i picked up the lump and tried to pull it apart, i said look, you try, he replied, i am not touching that, i dont know where your mouth has been. I looked at him dumbfounded. he then said I have to get back to my kitchen now and walked off. So no apology, no oofer of an alternative burger, no offer of a refund - just turned his back on me and walked off. What a place - never again will i set foot in there and i suggest you read the other reviews on here and do the same. Disgusting place, with disgusting staff.

I’ve been coming here for years, staff work hard, but it’s the seating and tables that very badly let it down. They are awful! I went last week and almost didn’t want to sit down. Come on, this is a terrible way to expect people...

staff awful , massive queue and only 3 staff on then 1 of them went outside for a fag while everyone was waiting to be served , very dirty tables and the floor hadnt been cleaned for months , toilets filthy , avoid this place

I persuaded my mother to come and have a cheeseburger with me here the other day because Burger King was always my favourite fast food outlet in the past. But the last few experiences of several of their branches has made me think I need...

Utterly vile, how does the franchise management allow this hell hole to stay open. It's proper dirty, falling apart and the food takes forever to come. The toilets are up there with the worst I've ever seen. Where is environmental health when you need them

I cannot believe that this branch is open. The seats have huge holes in them. The veneer is peeling off...

Bit disappointed really due to several annoyances. The restaurant itself looking a bit tired with some ripped seats etc but...

No ice in the drink stone cold Steve Austin chips and a burger that wouldn't fill a 3 week old hamster for a jim fenner (10er)

日本でも展開しているバーガーキングですが、イギリスのほうが店舗数が多きので、つい利用してしまいます。やはりワッパーの迫力は最高。マックには負けません！

Fast Food? dont make me laugh. Very poor service in a not so busy unit. Waited an unbelievable time after ordering & paying. The fries and the "sprite" very good but the three differing burger orders were all the same poor quality wise. Luke warm at best. Its only when you sit down that you realise how dirty and unkempt the unit is. Badly torn seating and uncleaned tables. Not a nice experiance at all.

Dirty , disgusting standards of hygiene. Food left on floor and ignored by staff. Ripped seats , dirty counters. Food was lukewarm at best and took an age to appear. Overflowing bins. Will never visit again.

We visited a few days ago for an urgent bite to eat and I'm afraid I have to concur with the many previous negative comments, the standards have slipped woefully down. The ground floor even on a mild June day was freezing, the front door left wide open to the street, no doubt a relic of the 'open door' policy from years ago. As there is a set of Traffic Lights very nearby the waiting queues of City Centre Traffic disgorges their noise and fumes straight into the premises, and when a Bus is stationary opposite you can only imagine the noise and fumes. Many of the seats are now badly vandalized, ripped open and disgorging their contents, and the tables were particularly grubby. While I am prepared to make allowances for a busy City Centre establishment after a long hard day serving hundreds of people, the same excuses cannot be made at 11am, as was this case. However, credit were its due, the kitchen area looked immaculate, the food is always hot and freshly cooked and we knew through past experiences the upstairs area is usually 'ok' , near some toilets, and at that time of day generally exempt from the screaming baby sound effects. So, we flipped a coin and decided to order and retreat up there to re charge our batteries, needs must etc, and that is when we made a fatal mistake...........we included in our order, wait for it...... a plain Steak Burger. Yes, just, a plain Steak burger. Easy isn't it? Well no, its not it would appear.Just a plain Steak Burger please, nothing on it," Do you want Salad? " No thank you, just a plain Burger."Do you want Cheese?"No thank you, just a plain Burger. "Do you want Bacon" etc etc and so it went on, finally ending with a eureka statement from the very intuitive member of staff,"So just a Plain Burger then?" Give me strength, it was like a memorable scene from Faulty Towers and by now I tried to see the funny side of it and waited with baited breath for the next episode. The upstairs area was an improvement on below in that none of the seats had been vandalized, the tables were sticky, and well you've got the picture. The small upstairs toilet looked like it had not had a cleaning visit for quite sometime, although the huge cautionary yellow 'floor wet' cone had been placed in the centre of floor immediately behind the door, in a vain attempt to fool us? Not me though, its always there! Perhaps, the upper floor is subject to seasonal flash flooding? Who knows? But we certainly won't be floating past anytime soon, and you never know, one day we will laugh about it.

Very dirty, needs an inspection from the food standards agency. Staff handling money on tills and serving food without washing their hands! No gloves or hair nets worn!

I do like a BK, sadly on this visit i was disappointed. There were probably 6 people in front of me and 2 tills open.After waiting for 5 minutes (doesn't sound long) there were still 2 people in front of me, and 6 or 7 trays sat waiting for food to be placed on them to complete the orders.There didnt appear to be any urgency by anyone, and sadly i left to find lunch elsewhere.

was on a day trip to Chester with my friend. was sticking to the dirty sticky floor..toilets dirty.. food was cold ....seats dirty and all torn....tables dirty...was just awful...DO NOT GO IN THERE!!

Schon beim Eingang stellten wir fest, dass das gesamte Geschäft nicht sauber war. Die Sitze waren komplett mit Essen vollgeschmiert, es gab keine Servietten, auch nicht an dem Tresen. Unkompetente Bedienung und das bestellte Sprite schmeckte wie Spülmittel. Ich kann jedem empfehlen lieber gegenüber zu McDonald's zu gehen! Wegen Dreck konnten auch die Toiletten nicht benutzt werden und selbst wenn hätte man sich eine Krankheit eingefangen.

Well without going into to much detail. Visited with my 2 years olds and hubby. McDonald's was choka so decided on burger king. Holes in chairs, dirty dismal and depressing. Peak lunchtime only 6 people eating. Staff looked fed up and miserable serving in coats as was freezing in there. Didn't like the fact they were discussing cigarette breaks and it looked like they were going outside in the same coats they were wearing in the kitchen.. food was terrible couldn't eat it was cold and dried out. I did get a full refund and write to head office who offered vouchers for a meal for 2 adults. Needless to say I advised them to keep the vouchers and just to correct the issues so that others don't have to endure it. Never ever eat here.

Went to this diner for the second time it looked dirty and was freezing cold and looked more like a greasy spoon cafe .The staffs uniforms were grubby and looked worn out.The service was slow and no sauces or napkins were placed on tray .We ate the food asap as it was a very uncomfortable place to be .Gents toilet was closed and i was directed to the womens disabled toilet Only wanted to pee but if i had wanted a no2 i would have had a problem as the idiot who had loaded the bulk toilet tissue hadn't released the first sheet so if i had needed toilet paper as much as i tried to release any paper from inside the dispenser i wouldn't have been able to .Imagine if i had been in a wheelchair etc how would i have coped.This shows complete lack of thought and reiterates this utter shambles of a burger joint .Chester is a beautiful city and i would have expected better from a large company like Burger king .Get your act together

It's December put the heating on! Was served by a very friendly young woman and the food was standard burger King but my burger was orange!!

Do not sit upstairs, it's dismal and freezing. No heating at all. We were perished by the time we left. Food was the usual you would expect but slow in getting it.

Place was freezing cold and grubby. The staff were slow to clean, slower to serve and in about 50 per cent of the time the order was incorrect. The service was incredibly slow so that once the food arrived it was nearly cold, as was the coffee. All in all a complete waste of time and money

Cold environment only one person serving food was luke warm when finally got it despite being freshly cooked. Upstairs Area not open despite being busy

Cold food , tasted like rubber ... overpriced rubbish, wasn't busy so had no excuse for how cold it actually was , plus I had to wait for the food to be made which made itWorse

i have been there one month ago and we know this fast food from other country but here is not the same. chips taste like nothing and also it was very expensive. inside doesn't look so good.

Wrong order given. Wrong change given. Welcome to stupidville at Burger King Chester.....needless to say we wont be back.

My partner and I ate here today and it was ok .They charge for sauces like bbq and it is 20p a sauce which is a con. I liked my burger and thought it was good. My bf wasn't impressed as his burger was really small and both of our chips were supposed to be large but we're just regular size. Large chips arenot actually large. Staff were alright. Burger king does have good burgers that are of good quality but the prices are more expensive.

So I came to bk for some food tonight. Service was disgusting. There was no manager on shift yet there was a guy roaming around in his bk shirt-no hat.i asked where his hat was (basic food hygiene), he said there was non on the site.We waited at least 20 mins for are food so at this point I felt the need to speak to him. He said a manager doesn't have to wear a hat so why should he. Firstly he wasn't a manager, secondly there wasn't a manager on shift who could rectify this situation. I told him everyone else who your working with is wearing a hat so why shouldn't you. He quoted 'monika doesn't make him' as a regular bk goer I will not be returning. Staff are far too cocky when asked about basic hygiene . Food took too long. Overall this is a bad resturant to eat at. Especially when certain team members think there above others. Don't go near this resturant unless you are desperate. Bad customer service. Bad food hygiene and bad bad management. Should be shut down

MacDonalds was packed so we came here with three girls. My daughters burger was cold, so she took it back. The assistant felt it with his hands to test the temperature. I watched an assistant take 3 burgers that had been sat wrapped on the warmer and put them in the mircro wave to heat up. Not exactly fast fresh food. A customer service course for staff wouldn't go amiss☹️

Me and two friends came into Burger King and ordered a meal each, we asked for a cup of tap water and the manager said we can't serve water as it isn't clean enough to drink but it is against the law to not serve tap water in a restaurant. I asked for a Oreo milkshake and he said there was non left but then another customer that was older than me asked for one and he served them. He clearly could not be bothered to make mine! When we got our food we had to clear our own table to sit down as every other table was dirty aswell. A family came in after us and we're disgusted by the toilets and did not eat here, they complained to the manager and he responded in a extremely rude and sarcastic way. His co worker was extremely ignorant as the family asked for the manager several times and he did not respond in any way. The place is not clean and the workers are very rude. I would not recommend the place!!!

Went in on a Sunday lunch time was empty after eating there can see why food was luke warm as had to wait for fries which should be already done staff were unfriendly an restaurant was stifling hot. Toilets were no better really hot an no toilet paper in ladies loo. This store needs dragging kicking n screaming into this century place wise as well as staff wise. Seats were torn in places an no one on the lobby tidying up probably go to McDonald's across the road next time trouble is we prefer bk but sometimes is better elsewhere, would we visit again!! Difficult one.

It clearly states on the menu that both meals ordered come with large fries and drink. They came with "regular" (very small) fries and 500ml bottle of sprite. The nuggets came without the dip. Food was still warm and the deliveroo service was as good as always but I wouldn't bother ordering from there again. Even when you're hungover.

Warmish Meal after a long wait in dirty surroundings this site need to close needs startall over again not like any other BK I have ever been in

The service here is always very quick and friendly. We especially like the burgars here as the have fresh salad in them

Considering this is a city centre establishment it's a disgrace. No food cooked before 11.30am dirty tables from night before and the toilets. ... I've seen better public ones. A high class McDonald's just over the road.

Truly a miserable excuse for a brand name fast food chain. Looked like all the staff would have given Kevin the teenager from Harry Enfield a run for his money. No get up & move, no communication, seemed very understaffed & not a mamager in sight. Waited nearly 30 minutes for the food, ridiculous

No idea how this place is able to operate under the Burger King brand and be so, so awful. The service was terrible & food shocking. The place itself was filthy, the attitude of the lady who served us was ridiculous & the food was disgusting. Do not go to this place.

Friendly staff nice food just wish the staff would clean tables for the customers NOT the customers cleaning the tables

very nice meal and very fast service. Plenty of seating. Nice relaxed atmosphere. could do with more toilets tho

very slow service poor food staff can not cope wen busy u can only have 1 paper napkin and u must ask

Considering how busy it was at 5.30ish we found Sam to be patient, efficient and well mannered. T.Y.

I visited and had a special burger and my dad had a normal burger it came to £14 in total which was expensive the quality was poor my burger cold my dad asked for a couple of Nankins thinking he'd get a few in fact he got 2 exactly and a large portion of chips contained 10 chips ish

My wife and I had actually intended to go to McDonald's over the road but they were closed due to technical issues. As a result Burger King was quite busy with seemingly only 2 staff on who were found their best. The girl serving us (blonde hair, flesh tunnels in her ears) was extremely polite, courteous and helpful. Couldn't fault her. The bins were overflowing and the place needed a good mopping out. My burger was fine but my wife's whopper was missing a lot of the advertised ingredients and was very small. Poor reactionary management in my opinion.

What can you say.....sorry, but I love Burger King....always have and in my opinion it beats Maccies every time. The burgers are tasty and juicy, not like a rafia coaster.

We visited burger king in foregate street in Chester today 15th July. We ordered 2 cheese burgers (smallest burgers I've ever seen )2 fries and two Coke's, the meal was virtually stone cold,and didn't taste much better.i definitely won't be visiting in a hurry again.

Although I only had water I can comment on the cleanliness. The washrooms were a little dirty but the staff try there hardest and they seem understaffed. The staff are very polite and willing to help. Even the girl who was no older then 16 acted very professional. More then I would expect for someone her age.

Slow service, filthy dirty, food cold and grumpy staff, and the toilets are like something out of train spotting walked in and straight back out,so went to mc Donalds loos instead ,very disappointed

Doesn't look great on the outside and certainly isn't on the inside, place looks grimy, one Person on till and bagging up and just 2 back in the kitchen, long wait for food, wasn't a lot of it about 10 chips in a bag! Toilets were dirty, won't be going back

Love all burger kings....what's to say? Choice of fast food shops and this place gets my vote.The one in Chester is pretty good, we have visited quite a few times and always enjoy ourselves.

Pooped in for a quick nibble on me fave king offering- the king fish! Was properly stunned to be told by this grumpy and surly bird behind the country that they dow do dis dish on the menu. Where I come from in the midlands I'm used to getting it and been told I couldn't really put a downer on me and the missus's trip up to Chester.Saw some Roman ruins n stuff but none of it mattered after having to make do with only a greasy whopper for comfort. Also read on the board that there's no napkins cuz ppl keep theiving them and there's a board what tells you that if you like more than ten napkins with your meal you are basically a theif! Never been so shocked in all me life cuz normally when I eat with me hands I like one or two napkins just cuz.....

I think BK is far superior to McDonalds in every way!! The food is far tastier and their fries are perfect - crispy and not soggy or floppy! I tend to have the Whopper meal, but the bacon double cheeseburger is also a winner.Only once have I received the wrong order, but that was quickly rectified!

Called in for lunch today walked in and was met by a stagnant smell . Restaurant poorly lit looked overall damp and dreary . Staff looked miserable could hear one member moaning that he had to work two 9 hour shifts one after the other . Noticed a lot of burgers and Chicken Royale's all ready and bagged ready to go but only about 4 customers in the building. Anyhow had a chicken royale meal . Overall Pepsi poor Chicken Royale was soggy completely covered in mayo just didn't bother . To be fair it has to have been the most miserable lunch experience of my life and I won't be returning.

When walked in every single table in the place was absolutely filthy rubbish everywhere on tables and floor. Filthy toilet. The girl on till was handling money then made my food herself without washing hands after touching money , really unhygienic for a fast food restaurant. Under staffed as well as long wait Burger was nice on the upside but put me off going back. Never seen a Burger King in such a mess. The one in cheshire oaks is spotless !!

late evening snack, very quiet, but the tables were littered with wrappers cups etc, it was an absolute mess, burger was still very good though.

Popped in for burger and coffee as looked pretty quiet. There was just 2 customers in front of us who were both served. As we waited the customers in front of us took there orders so that just us and about 4 staff. At this point I guess it was duty manager decided to cash up the tills so this took the attention of all the staff and while he was cashing up there tills they just chatting to him and each other as if we were not there. Was just about to say something of leave when one of the staff "sprang into action" and was going to serve someone who had just walked up to counter despite us being there for 4 or 5 minutes waiting to be served. We did say we had been waiting so praise be she served us first. The place despite being in the middle of chester needs a good make over or clean up. Not one of the better burger kings and the staff reflect the state of the place.

Waited for our order for twenty minutes the food was cold and tasteless when we received it very poor hygiene standards we would not eat here again...

Visited here on a Sunday with my partner and we had a nice lunch the staff did seem abit unsure at times when ordering and asking questions but maybe they were new but overall your average Burger King! Food was lovely :)

The food was okay and the staff were polite and helpful, but the restaurant is poorly lit, quite dismal and a tip. Had it been better lit I would not have gone in.

The food was fine, although it took nearly 15 minutes to get it! The counter was untidy, the floor behind the service counter was dirty and littered with debris (cup lids, straws etc) - was originally only one member serving until the queue was half way to the door and then another joined her. Not polite in the slightest, the food was thrown together on the tray. My main gripe was the actual cleanliness of the restaurant floor and tables - litter all over the place, wet floor (from spilt drink), dirty tables with food wastage and marks and full bins. I know it's 'only fast-food' but all the same, you expect cleanliness and a degree of customer service.

Called in for breakfast as a change from the usual..... the breakfast choices seemed to be Whoppers but without the salad, and whilst hot and cooked to order it was really just a burger for breakfast, which wasn't idea.

I have visited this particular Burger King several times and am always impressed by the service. As a vegetarian they are always accommodating and offer me a veggie burger deal in place of the 'king of the day'.Some of the seating is ripped but staff shouldn't be blamed for this.I highly recommend it for a nice, quick food fix.

As far as fast food restaurants go I always have agreat experience at this Burger King. I am a regular here and the staff are always friendly and are more than happy to accommodate my sesame seed allergy. It is a little pricey but so are all Burger Kings. It's easy to write a bad review for somewhere when you have had one bad experience but I bet that the same people wouldn't bother to mention or write a review of the time when nothing was wrong.