Greggs in Lancaster

After visiting several Starbucks drive throughs this is the worst by far. For a new complex it was very grubby behind the counter from the drive through window. Cups, split drinks, straws etc all over the floor while staff were standing on their phones doing nothing. The shop was empty so clean up

Ordered food from this takeaway, arrived 3 hours after ordering, an hour and a half later than they said it would arrive, requested a refund/cancel two hours after ordering which they have refused?? Shocking service but happy to take £50 from me and leave 4 people unhappy having to wait that long for cold food.

ABSOLUTELY TERRIBLE FROM START TO FINISH. BOOKED A TABLE, ONLY TO GET THERE TO FIND THEY HAD SAT ANOTHER PARTY THERE. THEN LANDLADY SAT OUR PARTY OF 9 AT A BADLY LIT,COLD UNINVITING TABLE. SHE EVEN COMMENTED HERSELF HOW BAD IT WAS! NO APOLOGY, NOTHING! THEN NEARLY TWO HOURS FOR A LUKE WARM MEAL ONE OF WHICH MY HUSBAND FETCHED FROM THE KITCHEN HIMSELF AFTER THE FORTH TIME OF ASKING.MOST OF THE MEALS WERE INEDIBLE. ALMOST AS MUCH FOOD WENT BACK AS WAS EATEN ANY DON’T GET ME STARTED ON THE SERVICE WHICH WAS NON EXISTENT. WHAT TURNED OUT TO BE THE LANDLORD ENDED UP SERVING OUR PARTYS MEALS IN WHAT CAN ONLY BE DESCRIBED AS WORKMAN STAINED CLOTHING! WON’T BE RETURNING AND WOULD NOT RECOMMEND EVEN FOR A DRINK!

Very disappointed, bad service . No communication

Went for a toasted sandwich, it was burnt on one side, and not toasted on the other. I gave the chap the money, which was over the amount, and had to ask for the change. The sandwich was just squeezed into the box, no serviettes or anything. I haven't been to Diggles for a long time, for the same reason. It hasn't improved at all.