Graysons Hospitality Ltd in Chelmsford

Decent subway, good food, nice friendly service

Absolutely awfully and disgusting food. Ordered 2 bacon and cheese pastries that were absolutely appalling and repulsive. Very salty and gooey, oily. The coffee awful, milk burnet and very very hot. They also dont take cash. Isnt this England where the national currency is still £? Overpriced also, 2 Pastries and a coffee £11. Dont bother!!! Go around the corner where you can find costa and other shops.

Good service for correcting my order. I orderred 3 wraps and 2 wings and one individual pizza which i swap 2 toppings. Delivery on time which is no hot sauces set aside with wings and the toppings I swap are all missing. Me and my wife were not at home by the time of delivery, my daughter took them and ate some part of order and put 2 wraps into microwave to keep warm and left home. When We were home hour later ，we saw the pizza was wrong and didn’t know 2 wraps hiding somewhere. So I called out the branch and complained about the wrong order and missing 2 wraps. (Please accept my apologies for this, )but the young lad in reception is very kind, explained that he prepared those 3 warps for me and the driver did confirmed with my daughter all the items. I insisted I only seen one empty box of vegi wrap which my daughter ate. He checked with mananger and come back to me to offer the whole order remake and re delivery for me which is really kind. But I still wanted to show him what I am saying is true, so I brought back all the things left over to the branch to show. On site , all the staffs are very polite , did not show any sign of rude or fed up with my appearance and nicely they made my all order fresh again and even try to offer me a free drink. When I got home , my daughter just back and told me she kept 2 wraps warm for me in microwave, I felt guilty if I am not telling these. So I think they are very good at customer service and very kind attitude as well. Thanks and I would give them 5 stars service😀.

Terrible food chips brown spring rolls tasted like perfume and dripping in oil. Curry had no curry in it bits of boiled chicken put in some brown coloured sauce. Egg fried rice no egg. Sesame prawn toast disgusting tasted like pork. Gutted just got over covid and fancied Chinese it's a shame my taste had returned

I have had disappointing snacks or meals there in the past but if you need a break there is no alternative around. This time I called in for a coffee and decided to have a muffin. With only one bite the dryness of this made me cough. I noticed there were only 3 muffins on display so no, there hadn't been a rush on muffins, it had been left over from the previous weekend. I finished my coffee and took plate and muffin to the counter and said it was dry and I requested a refund. The young person went and got someone and again I explained that it was dry, and stale. I was asked if I would like a replacement cake from the stand but explained that I had now finished my coffee and needed to go. In all fairness a refund was given for the muffin but I noticed that the other two muffins remained on display when they clearly should have been taken away. With hindsight I wish I had mentioned that the remaining muffins should be taken off of display.