Grand Pacific at the Queens Hotel in Leeds

First time in this one (they have one in Manchester too!). Lovely chilled out place to enjoy great cocktails.

Overpriced and pretentious!!! Even with a 50% discount, I wouldn't go back. The service we had from the lady serving us was non-existent and bordering on "bloody rude". As the place was nearly empty, there was no excuse. Needless to say, we refused the service charge of 12%. The food was good but nothing special and the fillet steaks were way over priced for the size...the smallest ever. I've had better meals in pubs and for a lot less. It was supposed to be a special occasion for my niece's 18th which was totally ruined.

Rump steak to die for, best I've had

A must-see when staying at the Queens Hotel. A bit pricey but worth a drink in that tastefully decorated grand bar.

Came here on a Thursday.. Decent place.. food was okay I guess.. The only saving factor was the server we had she was amazing!! Very attentive, superb customer service!! Give that person a raise!!

It's nit bad for a hotel, linked restaurant

This is the 2nd time I've been in here. First time they didn't have the ingredients to do two of the cocktails I chose. But decided to give them another go last night. Tbh I was even more put off this place, no one had been clearing empty glasses so the bar had loads of them and loads of tables where no one was sitting still had empties on them. There was one person serving and we had two people in front of us. Didn't even get an acknowledgement saying hi and I'll be with you soon. 🤦‍♂️ Another staff member arrived carrying back empty bin, put this down and then started serving the next person (without washing hands first ) The two staff members then continued to talk to each other instead of actually serving. To say you're charging the prices that you do you are portraying a high end place. But you are not giving the service that goes with it. There are better places in leeds that offer more competitive prices and manage to keep up with clearing tables and know how to welcome staff properly so they know they are bene looked after. Update - I'd received a message to this, asking me to contact them for provide further information. I did do this via email as requested and didn't receive anything back. I've checked my junk too.

Excellent food and atmosphere. Recommended spring rolls highly recommended. 10/10

Hosted an event in their private dining room for 12 people, hands down the worst service I've ever experianced! On arrival there was staff eating at the table which wasn’t setup (I ended up having to go round this and sorting myself), during the service no one knew what each person was eating or where dishes were going and there seemed to be a general lack of attentiveness all-round. No one poured the wine, offered drinks, or really appeared to check up on us at any point. Even some of our guests mentioned this which really doesn’t look great for us either. When spending over £750 for a dinner we did expect more.

Visited with friend and really looked forward to eating here. What an amazing place. Absolutely stunning inside. Such a shame the food was just ok. Order sharing plate. It was ok. I ordered lamb curry Very disappointing I must say. If I wanted a potato curry I would have ordered one. Too many potatoes and not much lamb in it and the bits that were minute. Won’t be visiting again or recommend to anyone as it needs to up its game The reason we didn’t mention this was the waitress who took our plates away didn’t have the courtesy to ask if we had enjoyed it !! Staff training needed I think.

Nice hidden restaurant in city Square

We booked the Grand Pacific for a Mother’s Day treat afternoon tea. The place its self is very nice and on a Sunday they have violins playing which made for a good atmosphere. We ordered the standard afternoon tea and on the menu it said beef and horseradish sandwiches however when it came we were given salmon and watercress. When we spoke to the host they told us that they didn’t do the beef sandwiches anymore so it was salmon but no one told us this when we ordered or when it was given to us at the table. Luckily none of us had any allergies because as I said none of us were told about the menu change and if we’d have known we may have ordered something else. I have checked the website and it is updated on there but they just haven’t updated the menus in the restaurant. We asked the host if we could have something else (as two of the party don’t eat salmon) and they agreed to bring more sandwiches and lobster rolls. When they returned they brought one finger sandwich and one roll (which is less than what they left the table with!), then proceeded to point at someone else’s lobster roll and say “if you want a lobster roll there is one there you can have” - then walked off. Shocking and very strange customers service. I got the managers attention and explained what had just happened, she was pleasant and offered to bring us alternative food. The afternoon tea quality was ok but nothing special and it seemed like it had been stood around for some time as the bread was hard. We were disappointed with the experience and the food. I wouldn’t recommend or return.

Booked the afternoon tea for a Mother’s Day treat. Never been here before and upon entering I was really impressed with the decor and the atmosphere. It looked very grand and therefore, I had high expectations for the afternoon tea. Tables were set up lovely with nice detail and we were served quickly. We were a party of four and therefore had two afternoon teas shared between two. The menu specified the choices of sandwiches on the afternoon tea. Corporation chicken, lobster roll and beef and horseradish. Unfortunately the beef was changed to salmon which tasted of horseradish and therefore wasn’t very pleasant and a weird combination. We did mention this to staff who told us there was no beef and this had been changed to salmon. It would have been nice to have been informed as I would have ordered something completely different as I don’t eat salmon or lobster so only got one chicken finger slice. The staff member told us we could change the sandwiches so we opted to swap two of the salmon sandwiches on one of the afternoon teas for the chicken. We also asked if we could swap another sandwich on the second afternoon tea as the bread was very dry. This wasn’t a problem and therefore we were more than happy with this. So we gave three sandwiches back to be swapped. However, only two sandwiches were replaced and we were told we already had a lobster roll one of us hadn’t eaten. This technically meant we were two sandwiches short on one of the afternoon teas. I didn’t feel we were being unreasonable as we were asking for extra, we only wanted to swap as we were expecting beef and not salmon. Had we have been told we would have ordered something different or asked to make a swap when we ordered. Fortunately another member of staff rectified this for us but it felt awkward having to ask again. For the grandness of the building and setting the service was poor. The sweet treats and scones were lovely but I’ve had better afternoon teas for the same price mark. Overall, it was a disappointing Mother’s Day treat.

Beautiful place, lovely food and drinks, service was great - would definitely recommend thankyou very much 🤗

Came with my daughter for Mother’s Day really disappointed with the afternoon tea and the service. We had to send back some sandwiches because they were hard the staff were not pleasant and I would say they didn’t want to be there at no point was there any more than a dozen people in but we still had to ask for a cup of tea which is what we got one cup and a tea pot had to ask for another for my daughter. I would not recommend this to anyone and was annoyed because I don’t think it would have been cheap I hate my daughter wasting her money

We treated our mums (and dad) to a delicious high tea for Mother’s Day. The restaurant is beautiful and there was a string trio playing which was a lovely surprise and really added to the day. Abby our waitress was so polite and helpful, she explained the high tea to us and was very attentive. The food was delicious and there was plenty we had to bring some home! We will definitely come back, the Sunday roasts looked great.

So, here I am….broken Britain….in Leeds with all trains south of Doncaster delayed due to “signalling problems”…..and no indication of when it will all be sorted. Fortunately, I’m sat at the bar in the convivial company of Fabio the bar man. It’s time likes this when you’re stressed out and you just need a friendly, warm, kind, understanding face to talk to. And that’s what you get with Fabio. Top man! He was working on a master class in cocktail making at the bar with his colleague Sandra while I was there. Every ingredient measured, tasted and meticulously reviewed. It was a joy to behold. Top bar but above all…..top staff!

Arrived for a drink and was thoroughly let down by the beer's quality. When I took a sip, I was shocked to find white mold in it. I'm certain it was white mold due to my extensive bartending experience. I strongly recommend avoiding this place until they improve their hygiene and quality control.

Lovely setting for high tea, great service accompanied by lovely food. Accommodated our extra requests without hesitation, would highly recommend

My third visit here and got free cocktails due to waiting over 30 mins for the staff to find the ingredients for our drinks. In December 2023 I visited with my daughter and had similar experience, hence me writing this review. For such a beautiful place, you need more trained staff who know what they are doing. Although the staff are polite and apologise to the customer, I feel this is a management issue and you need to take care of this place and the staff running the bar.

This was our second visit for afternoon tea at Grand Pacific. Maybe it was because we visited early on New Year's Eve afternoon, but standards have definitely slipped since early summer. Sandwiches appeared to be made with cheap, shop bread - you know, the stuff that has the consistency of a dish sponge. One sandwich was filled with turkey and was particularly dry. And we were expecting coronation chicken, not yet more turkey! The little cakes and delicacies came on the tiered plates with the sandwiches and included a bite sized duck sausage roll, a little trifle, a macaroon, and an incredibly rich chocolate delice. The warm, fruit scones with cream and jam followed a while later. It was all Very Nice - but that's it. This time I picked up the bill (my son paid last time) and I would have let things be had it cost the advertised £29.50 per person. But it didn't. An obligatory service charge was added. This really does annoy me! Just include it in the price and leave additional tips to the customers' discretion. However the thing that has REALLY UPSET ME is the fact one tea was charged at £32.50 plus service charge. We didn't realise until we got home so couldn't dispute it. Interestingly, the only difference was one member of our party has a nut allergy, so his macaroon was swapped for a chocolate delice (which he didn't even eat!). Very attentive staff. Beautiful surroundings. I love the decor. But surreptitious charges for allergy sufferers without consultation - and especially when it is unjust - is a big NoNo. So next time I'll go somewhere that they charge what they say they will.

Went in at one o'clock in the afternoon and was left waiting at an empty bar for 15 mins. Asked a member of staff for service and they just shrugged and said they couldn't help me.

Abbie our server was excellent, nothing too much trouble. Explained everything promote her. Would definitely recommend

Great food, fantastic service. Beautiful venue. We were served by Abbie and Karina who were really hospitable and helpful.

Had a wonderful High Tea as part of a birthday treat for my mum. The food was sensational and beautifully presented. Enjoyed a delicious cocktail with it too. Great ambience and Mia, our waitress was extremely friendly and pleasant. Was a really nice change and would highly recommend.

Had a delightful High Tea with a wonderful choice of cocktails. Attentive service especially from Mia and Rosie. Would recommend.

Amazing. Visited last night with my husband and daughter and sat in the restaurant for an early dinner. It wasn’t a special occasion but we sure were made to feel like it was. The team was very helpful and friendly but the Manager on duty (tall, red hair, moustache and tattoos) I think he was called Mark, was amazing. So Friendly, professional and polite he absolutely made our evening. Me and my husband agreed it was really nice to see genuinely kind people giving great service and taking pride in managing a lovely venue and great team. Perfectly splendid. Thank you, we will be back!

Our first visit to Grand Pacific, Leeds certainly won’t be our last. From entering the wonderful art deco restaurant, the service from Abbie and Rosie was faultless; attentive and friendly without being overbearing. The cocktails, food and ambience were first class and we shall be returning. This must be one of the best looking venues in Leeds and it is fully matched by the service and food.

Called on Saturday night for drinks with friends, my friends had dinner then I joined them later for drinks, upon arrival I ordered drinks for all 3 of us. Then 1 left which left two of us, after another drink we were informed that we couldn’t have any more drinks served, as they felt my friend had too much, despite me only buying 2 drinks. The staff were rude, the manager Mark was very rude. A great location, a great hotel. Stopped many times, eaten and drank there many times. But with the current staff at present they wont get another penny. Go to Resturant Bar and Grill across the road, 10 out of 10. Great staff and location and not RUDE.

Booked as part of Leeds Restaurant week for lunch with friends. Good service, cocktails and presentation. Excellent ambience and venue.

We had a really enjoyable evening at the Grand Pacific in Leeds. The food was amazing, and the service was great (thank you to Rosie)! I would highly recommend coming here…we will definitely be back

Great experience at the Grand Pacific Leeds last night. Stunning restaurant and the service was great in our Private Room. Abby was our main server for the night. She was great. Only small critique is we had to bring our own projector as the hotel...

Really good food and served well by Abby & Rosie, thank you. I had the squid and then the lamb curry, very tasty. My partner had duck and then sea bream, equally as good.

Abbie went above and beyond to offer attentive service to our group when visiting for pre dinner cocktails. Super efficient and friendly. Thank you Abbie.

Absolutely fantastic food, service was great, lovely night... Abbie was our server and she was amazing, friendly, helpful and made the evening very special. Will definitely come back to celebrate another occasion....

Beautiful decor and furniture. We had a high tea for my sisters 40th. Food was DELICIOUS. Would have liked less sweet stuff and more sandwiches and savoury. The sausage roll was divine. Staff were attentive and doing their best. Not always around to ask for...

Just wonderful ! Four of us met at Leeds station for High Tea, and picked this hotel for its convenience . We were blown away by the incredible service and attention to detail ! Food was superlative and we rated it better than the Midland...

I love the 1920s, so I love the bar and the food.

Very busy, great atmosphere, very handy for the train station, beautiful decor, a tad expensive.

Very slow service at bar. Arrived at 16.10 on Saturday. Left at 16.50. Spent more than half the time waiting to be served at the bar, which wasn't even that busy

Came in for a last minute meal and it was great! We were served by Abbie and Rosie who were wonderful and very attentive! The food was lovely.

Booked to stay in the hotel for the wkd, no complaints with the hotel room or the reception staff. The restaurant and bar, shocking! Bar man, black hair in a bobble, soo rude, really shouldn’t be working facing customers. Bar area full, not enough staff...

Not grand at all. Run by incompetent staff with zero organisation skills. -We made a booking on 6th of December for Birthday party of 7 for 13/01/24. On my first email I asked if we have to pay a deposit, to which Business Development Manager...

Fine dining is not my usual fare, but I really enjoyed this place so much so that we came back for another visit. The staff are friendly and really helpful. The food was top-notch. And the atmosphere was superb.

Really disappointing! Beautiful setting and the decor and finishing touches add that feeling of grandeur! However the cocktails were terrible! We did order off menu (Margarita - so nothing too complex) but it certainly didn’t taste like one. For a £12 cocktail, It’s disappointing to...

Went for Sunday lunch with a large group.. had the roast beef which was put on table with a tiny bit of gravy.. had to wait at least 10 minutes for veg to appear .(without serving spoons). brocolli and carrots.. another 5 for the yorkshire...

Popped in for a drink friendly staff Great service

I think I was expecting a more luxurious ambiance. The decor was certainly chic and opulent, but there was still the general cacauphony of screaming children around us. We went for high tea - £30 plus service charge for your basic tier (which isn't really basic, just no alcohol included). Lots of lovely little innovative bits - macarons and trifle and mini mince pies. They were all good, but not amazing. The scones were absolutely stand out. Go for the scones. I think overall it was a decent afternoon tea and if I hadn't gone in with high expectations because of the price, I might have ended up rating it a little higher. Still... for thirty quid, you'd think they'd let us take our extras home. (Yes, they did explain it was against policy to let us leave with scones in our bags I just don't quite agree with it)

Had the Sunday lunch meal booked for 3pm. Arrived at 2.30pm to enable us to all get a drink before being seated. The bar area was very busy and only two bar staff serving. One bartender was making drinks for the diners the other serving...

Ordered an old fashioned & a negroni & needed to ask for garnish. Really let down by the bar tenders knowledge, these are what i would consider staple cocktails & should be easily served by a bar tender - i wouldnt even mind if they...

Had roast beef Sunday lunch , no creamed horseradish sauce & very average , pink beef was raw !!! Vegetables very peppery and just warm . Severed our table After we Tried our meal was told wrong table took it away and re severed to another table !!!! I told waitress we had tried the food , nothing was done cause the new table had started eating the meal !!!! Also took an hour for our food & drink . Had a word with manager we were not charged for beef , should have had whole meal comped .. the only good thing about our experience was Pete the waiter a credit to the restaurant!!

We had a coffee in the lounge area. It looked and smelled fantastic. Staff all friendly. Lots of lovely photo opportunities. We came back later for a drink in the bar which was another good experience. We will be back again to try the food

We have been here a few times and it has always been excellent. Yesterday the team were not attentive, very slow service, no allocated server, then we we're given a menu that did not have the right options., so i asked if we could have...

What a huge dissapointment! Decor is amazing however service is atrocious. We walked out after waiting one hour for a simple bar snack. Went to The Ivy which was amazing. Maybe you could send your staff over there to pick up some excellent customer service...

Great food, cocktails and service

I so much want to love this place as the restaurant and bar are absolutely stunning but the place just needs managing. Arrived and stood at the desk for ten minutes before giving up and just wondered down to the restaurant. Someone finally came and...

Nice place to relax . Calm atmosphere.. Great service

First time visit to the Queens hotel, went for Sunday lunch. Decor and ambience, first class helped by the string trio playing in the background, really pleasant. There were 4 of us with 2 having starters, mine was the prawn cocktail which came well presented...

Went here Friday lunchtime for drinks, bar was dead when we walked in but girl behind the bar was making coffees for the restaurant. We had to wait 10 minutes to be served. Then finally we went to the bar for one more drink but...

My friend had booked the high tea here for my 30th birthday and we were sadly disappointed. The place has a fantastic decor throughout and we expected great things when looking at the website. As soon as we entered the assumed manager sat at the...

The surroundings in this restaurant were gorgeous. However, the experience we had on this occasion was not good. The starter arrived, fish cakes, which three of us had, but all commented how chewy they were. I don't know why they had this consistency, had they...

Lovely bar but was very busy. so service was a little slow. Well worth a visit. Didn't dine but would consider it in future

Gorgeous setting, fabulous and friendly greeting, amazing food and drink, really good value for money. This is a true gem and absolutely divine.

My friend had booked the high tea here for my 30th birthday and we were sadly disappointed. The place has a fantastic decor throughout and we expected great things when looking at the website. As soon as we entered the assumed manager sat at the front desk to the left was on the phone. Not a problem, we waited a while and as she was still on the phone we quietly approached she as much as shooed us to the young girl at the bar. There was no understanding or acknowledgment that we even existed until shooing. The young girl did not know what was happening or why we came to her so she fetched a young man to deal with us. He came over and took us to our seating area, he also informed us we couldn’t sit on a table because it was for 4 people not for us as there was 2 of us. Understandable if the venue is busy and fully booked. It was not. Then we were approached by a young woman Erin I believe who came to take orders who was knew and tried her best. We saw advertised a pineapple golden rustic stand for the afternoon tea online… they don’t have this. The food came out and the beef in the sandwich was so hard to chew through (not sure if older customers would be able to get through this). There was no spoons with our trifles so we asked for some. We actually had a mixture of servers so was hard to keep up. Normally establishments like this have one server who takes care of you and then there is more incentive for a tip and good review etc and a chance to build some rapport. However, I will say Erin was great to us. When they brought our scones out at the end they were burnt we informed the young man and he apologised and brought out more, they were also over cooked and dry. We did not finish them. They apologised and gave us a latte for free as the tea was also deplorable and essentially hot water (we did let the tea leaf brew for 5-10 minutes and stirred the tea pot before pouring). The latte was made by the fabulous bartender / barista. The toilets are also very far away, so if you are disabled this may be a struggle. There are also stairs to get into the place, and stairs down to the eating part so please do bear this in mind if you are a wheelchair user or struggle with stairs. Overall, it was a somewhat disappointing experience as I was very excited to come here for my birthday.

Beautiful bar and absolutely loved it but I'll be honest bar was very expensive. Didn't eat just drinks.

Incredible place with beautiful decor and great vegan options

Good location. Dull atmosphere, very noisy in the corridors and rooms, shouting and screaming in the early hours. Breakfast OK. Probably wouldn't stay again.

Stayed at The Queens Hotel so visited the adjoining restaurant. Good selection of fancy cocktails and tasty wines with The Peacock a real showstopper - a peacock feather in the glass. The menu is interesting with lots of choice. I had crispy squid for starter...

Great cocktails & lovely food. Friendly, professional, knowledgeable staff. Definitely recommend!

Very disappointed, since the refurb of the beautiful hotel we visited many times although tonight may be the last. Restaurant was empty at 7pm, no one on the door to greet, no one in the bar to greet. After waiting 19 minutes at a table...

Very nice food and brilliant service

Went for early dinner for 5 people. We were shown to our table which is in a nice room with lovely decor. One of our party is hard of hearing and the room as quiet with no loud music, which helped conversation. The food is...

Beautifully restored to former glory

In this hotek I always enjoy my stay. Kitchen staff go out of their waynto make something I can manage to eat.( I've not been able to eat many things since my cancer treatment in 2017. What a fantastic hotel.

Great food, very very slow service and very quiet so little atmosphere. Pity as it was recommended by a colleague.

Disappointing visit, cocktails were mediocre had ran out of some of the garnish. No drinks mats or napkins so tables were wet from drinks. Toilets needed cleaning and bins overflowing with paper towels. Music only playing in the main bar area so side room has...

We love this place, the Sunday Roast was lovely, this is the 3rd time of having it. I had the child's Roast, there was plenty of it, we will certainly have it again,

Called in Mid afternoon on a bit of a whim but wow, what a find. As part of the queens the setting obviously luxurious but with a modern twist. The staff were friendly and attentive, without being over attentive and the food.....OMG the food, I...

Fantastic staff, drinks and decor.

It gives me great pleasure to write this review following my review from March 23. The restaurant decor is excellent, our waitress, Sally was brilliant and today the food was of the exceptional standard we have come to expect from the Grand Pacific. The Asian...

I used to work for this company previously, the refurbishment of the Queens Hotel in Leeds is absolutely perfect. The staff are exceptional apart from the level of service I have worked in five star hotels and Harrods in Knightsbridge so I am aware of how prompt and specific attention to detail should be in this supposedly exceptional hotel. I have to manage on government benefits so the meal at this hotel was supposed to be very special for me. My mother has just passed away and I sort of needed the company and reassurance. I had to ask for salt and pepper for my table and considering that the restaurant was completely empty apart from myself the level of service was not really complementary to the establishment. All my food was cooked perfectly even though the portions at extortionate prices were reasonably small. But I used to work in the catering industry when times were very different to now. I have had a meal just as good at a French restaurant in town where the level of service was a great deal better and they were really busy at the time that I ate there. I am sort of really disappointed because I used to work at the Queens Hotel the same company in London at the Meriden.

Lovely bar with great staff and atmosphere. Tried the smoked pineapple daiquiri, which was amazing

Stayed the night here so decided to try the restaurant. Amazing service and great food. Restaurant staff were just amazing

53th Wedding Anniversary and The Grand Pacific did not let us down. Great food and drinks, fantastic services and attention to detail.

We've eaten here several times before and love the style of the food, the decor and ambience of the place (Sunday lunch is delightful). This visit was a pre-Leeds Arena meal. The lunch menu was great - we had starters & mains for around £17...

The only place for Sunday lunch.

Received excellent service and drinks from a blonde bartender named alex. Provided great recommendations and service with a smile everytime.

My mother, boyfriend and I frequented this place on Sunday. The staff were exemplary and met my mum’s physical difficulties with understanding and compassion. The food was outstanding and presented well. There was a string quartet serenading us as each course and drink was placed...

Stayed at Queens Hotel for 2 nights and went in here on a couple of occasions during our stay. It has been refurbished and franchised out so not under direct control of the hotel from what we can make out. The refurb is poorly designed...

Great staff, great food and great drinks, Ester made the night extra special for us, thank you! We will definitely be back in the near future x

A nice place in which to take libation.

Spur of the moment decision to go into the Grand Pacific Bar at the Queens Hotel after an afternoon in Leeds, not our usual choice but a good decision. Lovely bar to be able to catch up with friends over a few drinks in a...

I didn’t even know The Queens Hotel had had an upgrade and with it the creation of Grand Pacific restaurant. It’s really plush (I remember when it used to be a nightclub with a revolving dance floor!). Very Art Deco/New York vibe. Food is Asian...

Beautiful setting, very elegant dining. My friend and I chose from the lunch of the day menu at £17.95 per head it was excellent value, the main course of sea bass with coconut broth was outstanding. We had a couple of drinks and shared a...

Dylan was amazing and made out night! Such a sweetie. Beautiful venue and live band! Me and my friends had the best night

Such a great night made all the better by their staff. Cockatails were Delish and Dylan who was our server was so kind and fun. Great venue.

Great spot for Sunday lunch. It's a lovely venue, beautifully decorated. staff friendly, welcoming and attentive. We went for the roast beef which was lovely. Would go back.

Great spot for Sunday lunch. It's a lovely venue, beautifully decorated. staff friendly, welcoming and attentive. We went for the roast beef which was lovely. Would go back.

Fab stay at the Queens hotel and great experience at the Grand Pacific with friends. We had a superb lunch and were thoroughly impressed with how attentive the staff were, Hannah and Zeinab deserve a special mention.

Had the most amazing night out and meal at the grand pacific. Really top class food and wonderful waiter Lucas. Thank you so much.