Grand Caffè Concerto in City of London, Westminster

Thank you to Solan for the exciting experience and the attention you paid to me and my family.

Solan is the GOAT. The LeBron James among the servers. And very nice cake!

Beautiful place disappointing service and attention to details. Old and tired cups broken tea pots, twining bag teas:( cakes was nice but nothing spectacular.

Disappointing experience this morning . Very slow service , dried scrambled egg and unexciting croissant . Service added to bill without any discussion .

Hema gave us excellent service! Great ambience & lovely food!

A very nice dinner with lots of veggies and a reasonable price. Hema, our waitress was very nice.

Caffè Concerto in London offers an exceptional experience with a blend of elegance and delicious drinks and snacks and desserts. The ambiance is warm and inviting, making it an ideal spot for a quick break. Special mention to Tasmina for her outstanding service, her attention to detail, professionalism, and friendly demeanor truly elevated our visit. Highly recommended!

HEMA was lovely. We enjoyed it very much

Hema and usama. Excellent services, delicious food, very nice place. I enjoyed so much. Maria Navia Colombia- América

We stopped by for a quick coffee and cake, and Hema helped us with everything. Great place, taste and ambience. Must try if you are around this area.

We were served by tasmina lovely waitress very helpful

Shocking. Amazing menu and 1 gluten free option - carrot cake. With so many things easily being gluten free, toast, crepes, scones yet not a single option. Terrible. Gluten free is not a fashion it is a health condition where people suffer extensively.

The place never fails to impress with its outstanding service! We keep coming back because of Suraj...and Solan is amazing! Thank you for all you do!

Good place. Yasmin’s our waitress was awesome. Friendly and very helpful with meal selections !!

Lovely staff! I was helped by Hema and she was great and attentive

Very good food and Solan did a really good Job.

The experience was good especially the desert ordered was real tasty and the service was fast and timely

Tasmina has served us well, giving us good vibes and good food.

The food was amazing, the tea set cute and delicious, and Tasnmina was an amazing serer. I will definitely come back.

I love their desserts ❤️ and the staff here is awesome..... Hema served us with utmost care and most efficient service!!! Love the place, food and the vibe 💜

Tasmina served us excellently attentative

Perfect super good, fast service and super food quality Thanks to TASMINA

We had a wonderful time and we were so lucky to have Tasmina to serve us. We can highly recommend Tasmina.

Great food and atmosphere. Amazing service by our waiter Solan!

The restaurant was adorable and Tasmina was an excellent person to serve us. Definitely recommend to all traveling through London.

Very good and friendly service by Tasmina! Nice and tastefull breakfast.

Tasmina is so Nice and lovley Realy liked the Food there

Solan is being so nice to 9 of us. Fantastic taste! Friendly staff.

Lovely and Christmassy! Brilliant service from Tasmina

We had an amazing breakfast at this lovely caffé. Our waitress Tasmina was super kind and friendly. I recommend this place to everyone.

We were served by Tasmina, such a lovely experience! Great food, great service.

Looks fine, nice atmosphere, but the staff is really not friendly, especially the man with the bun. He doesn't look at you and says as little as possible.

The dishes were average, and not worth the wait and price. The service was slow but the servers were friendly. The prices were quite expensive (£30 per person for a main course and a frozen dessert). The Christmas music at the beginning of November was a little too much, extra Christmas decoration.

Location is perfect, we were served by Solan, he was so nice, lovely and payed a lot of attention to us. Definitely recommend !!!

Great service and pancakes were delicious. Solan was very attentive.

Beautiful place Food impeccable Atmosphere with the piano player was outstanding

This is my favourite Caffè Concerto. We’ve been to several, but the Whitehall location is the most comfortable and has excellent service. We had a small birthday celebration for my son. We’d pre-ordered a cake and they staff served it for us. The coffee drinks were quite nice as well. They were very helpful and made the extra effort to make sure we had a good time.

This cafe is really great The ambience is beautiful and the food is super delicious All the staff were very friendly and helpful even though the restaurant was very busy We felt very comfortable and can recommend the restaurant

Been in the Italian restaurant for the first time in London . Awesome food ❤️.staff were amazing.Hema served to our table she was really amazing . Really enjoyed the food and hospitality there .breathtaking ambience .looking forward to visit again .

Abraham was great, very friendly and professional. It was hard for us to believe that it was only his 2nd day at the job as he was very knowledgeable, confident and service was great. Thank you

Great service. Loved my food. Will definitely come back here for my Spanish latte and Pistachio Honey Cake.

Impressed by the staff. Very attentive and welcoming.

A great service from a gentleman called Abraham. Good food suggestion: Thank you. Nice atmosphere too.

Had afternoon here , was worth coming at this place ,

The waiter named Solan was very pleasant to welcome us. The meal is good, quick to serve… 😉

My experience in caffe concerto was great. The service was amazing. I love their coffee I would say it’s one of the best. I would highly recommend this place.

The restaurant is magnificent and welcoming! The meal is super delicious! The server Solan is great, smiling and adorable!

Great little place for food and ambience.

Poor service from multiple staff not knowing the menu. The food was just okay. Would not visit again.

This restaurant is a cozy gem that serves expertly crafted brews in a warm, inviting atmosphere, making it the ultimate destination for coffee and cake lovers.

Spaghetti was very good and the service was excellent.

Nice cafe Unfortunately unheated on November 1st. Long waiting times for drinks and food

Very rude, not allowed to enter during aftenoon tea. This place is to be avoided.

Really good cakes! Perhaps the service was initially a little slow but the scones and macaroons were incredible. Great quality coffee too

Don’t waste your time. Slow service we just canceled after waiting over 30 mins

the food is really good but the service is terrible! a waitress spilled my drink on me and didnt even apologise!! i will never come back!

Caffè Concerto Whitehall, located near Trafalgar Square, is an excellent spot to enjoy London’s traditional afternoon tea. The staff were attentive, polite and friendly, making the experience even more delightful. The bathrooms were clean and spacious, which is much appreciated when you're a tourist in the city. Highly recommended for a relaxing tea break and a quick snack before continuing your journey through the streets of the UK’s capital!

We had a wonderful meal after taking in Churchills War Rooms nearby. Everything was tasty except the misto platter, which was overcooked. Suraj was an excellent host and helped us well.

We had to wait too long just to place our order, and the service needs improvement. The table next to us also experienced a long wait. Frankly, the taste feels a bit overhyped as well.

I'm not usually one to leave bad reviews... BUT this place is a tourist trap. Pretty on outside and inside, good looking menu displayed, and inviting dessert display. However, took about 10 minutes to get a server to table, 20 minutes to get drinks, and didn't bring water until we asked. The waitress didn't know the answer to simple questions like what was a certain item. No soup of the day despite being displayed largely outdoor as an intriguing pumpkin bisque(part of the reason we went in). The meatballs were good though. The pizza was cold and cheese was a very high ratio to the little amount of sauce (if any). Bathrooms were dirty, and just felt scammed overall. I didn't realize this was a chain at first, but now know that. Don't patronize this place, and opt for local.

Very good time in this restaurant! Very beautiful setting, excellent and plentiful food, very pleasant staff!

That was super tasty. Very nice staff and the restaurant was very nice.

It is a truly beautiful place to en enjoy a meal or to have the afternoon tea in London. The atmosphere is nice and the service is quite good. Like most places in London, the food could be improved. Although the products are fresh, the preparation is very basic and nothing special. In most places in London, they charge you between 10-15% for the service. However, in this place, they charge you 6,5% for the service. My experience was good, and I will probably go back again. It is not a cheap place to go, but it is not one of the most expensive in the area.

It was a very unpleasant time!! Black hair tied up at the entrance... .A person like a manager!! From the moment I walked in, they told me I would sit on the terrace and they handed me a menu to take away without telling me where to sit. When I took my order, I made sure to make eye contact with them, but they ignored me. When the employee took my order, I understood it, but they took my order wrong and didn't even give me a menu. So when I asked if I had forgotten my order or made a mistake, I pretended not to understand... . I think it's racism, but they also look like Arabs, not Europeans with blonde hair, so why are they doing that... I felt so bad

Be careful when you dine in this restaurant. There are thieves and robbers in this area that will quickly enter the restaurant and your bag can go missing. Our bag got stolen and despite having CCTV footage the restaurant was not at all cooperative to share with us. Despite this poor service we did pay our bill and walk away but the management is not at all responsive or helpful. I have personally called the restaurant 4 times with assurance they will come back to me but of no avail. Hope they cooperate with the police.

Salted caramel cake is a bit too sweet (to me), Fish & Chips is fine. Great classic decor and environment !!

A cappuccino in the morning with friend. Then we took a pictures because we were beautified by the Chandeliers lol. I really l❣️ve the place.

Please be careful while eating at this restaurant. There are thugs and thiefs in the neighborhood. my bag got stolen from the restaurant and the restaurant staff has not been co-operative in providing the cctv footage or helped nab the culprits. They promised they will call me an update me but its been a week nobody has had the courtesy to call or update. I think its an inside job though i cannot prove it but avoid going to this place and be very careful. I was professional enough to pay the bill despite losing valuables but they dont seem to be bothered.

The apple dessert was fine, nothing exceptional. I asked them to charge my phone abit, had a charger too. They refused. Not very nice…

A very nice place with a lot of variety, the bad thing is that all the things they tried were very bad and the service was even worse.

Suraj and team are always so attentive and helpful. We had breakfast here 3 days in a row because it was such good food and warm atmosphere. Thank you all!

Full English breakfast and garden breakfast were aggressively subpar, best part was beans from a can. Somehow the natural flavor of tomatoes, avocados, and mushrooms got lost on the way to my plate.

Totally not worth, the service was terrible, food quality was very low in accordance with the price and above all they charge automatically 12,5% service costs above the bill. First of all: My boyfriend and I got a table in the middle of the restaurant which was lined up with the front door. So everytime someone came in, they had to walk past us, which was very annoying because of the little distance, there was between our table and the table next to it. The door was also open, so there was a cold draft all the time. So I asked for a new table and the waiter told me that, that was not possible, because there were only tables left for 3 or 4 persons. That was weird, because I saw other couples (2 persons) sitting at a table of 4 as well... That is kinda weird...? Second of all: We had to wait at least 25 minutes for our food. It was then served without any sauce (We had fries, burgers and a sandwich). So we had to ask for sauce. Third of all: The quality of the food was very poor. The fries were dry and soaky and so was the sandwich. And the cutlery was not polished clean at all. You wouldn't expect this from such a fancy looking restaurant. Furthermore, the service. The waiters were very impolite and did not look happy at all, we really got the feeling they didn't want us there and that they wanted us to pay as quickly as possible and leave. In the conversations we had with them they were responding very short and hackneyed. They never came by asking 'how the food was' or 'if we liked it' etc. We had to ask the waiters always ourselves And on top of that at hey made us pay 12.5% ​​service charge even though we didn't wanted to do that at all! To conclude, this was our first time and last time eating here. Totally not worth your money. Only go here if you want to pay way too much for super low quality food and really terrible bad service!

Nice enough cafe on white hall, good coffee but they add service charge to your bill without asking.

I was served blue coffee without flowers, and despite noting that it looked different, no other additions were added to the menu. They added a tip even though I wasn't satisfied. I don't recommend it. I should get a discount if they serve something inconsistent with the card. It's not worth the money.

Very cosy and beautifuö Café. Very polite and friendly staff. Good Full English Breakfast and great hot chocolate

Impeccable service (very professional Solan). Delicious food, it's a really typical place.

If you want to treat your taste buds to a wonderful moment, you should absolutely visit this place. Their pastries go not off for hoes and the Baileys coffee tasted like Baileys 😋. But as they say; If it tastes good, it costs money, but it can be worth it when it's so good.

Really nice and friendly stuff. Great vibe just to sit in the rainy day and have hot chocolate. Highly reccommend it.

We had the pleasure of being served by Jagjit, and the experience was fantastic! Jagjit made sure everything was perfect from the moment we sat down. His attention to detail, friendly attitude, and knowledge of the menu truly stood out. over all good and exceptional service from Jagjit made our visit memorable. Highly recommend both the food and the top-notch service. Will definitely be returning soon!"

Amazing ambiance! Jagjit was a lovely host who waited our table. He took care of our orders and our table with a lot of care. Thank you for great service and we will come back soon.

Food and service was fantastic! Would definitely come back!

Kamana and Solan treated us very well. We were moved inside very quickly when it started to rain. The arancini and houlomi were excellent. Would highly recommend this place! All the staff were friendly and accommodating

Everything great, abundant. If you don't eat much, ask to share.

I visited in the afternoon after a stroll around St James’s Park to celebrate my mum's birthday. The interior is beautifully decorated, making it the perfect spot for afternoon tea, which they offer at a reasonable price. I decided to order the prawns, mussels, and beef salad, which were absolutely delicious and perfectly cooked! I also tried a lemon cocktail with Prosecco (apologies, I've forgotten the name), and it was one of the best cocktails I've ever had. We also ordered an Irish coffee, which had a pleasant balance of strong coffee and alcohol. Given the touristy location, the service was a bit slow, and the first glass of water I received had a lipstick stain on it. However, they quickly replaced it with a clean one.It’s on the pricier side for a coffee shop, but that’s to be expected. I highly recommend the chocolate gâteau. I will definitely be visiting again.

They really need to be more attentive. I ordered a cafe and a cake which should be the simplest order, the manager forgot my cake I waited for 15 mins and had to ask another waiter for that. And when I asked for the bill, the waiter said ok and then just continued to the table setting and I waited for another 10 mins and had to ask again. The water in the bathroom was extremely hot which literally will burn your hand. Another day passed I still feel my hand skin which was burn yesterday hurt. Yesterday I was in a hurry so I forgot to ask to take out the service charge. With this service, the staffs here simply do not deserve it Updates: I tried to contact them with the email provided on the review hopefully at least they can change the over-hot water problem in the loo, but no reply as all. So no need to waste your time with this company.

Excellent experience!! Great customer service and lovely staff. Came here last year for my birthday, the manageress Carmen was absolutely exceptional and came back again this year for my birthday and the new manager Suraj and his team was just as amazing. Would definitely recommend coming back.

Great place and Suraj was great. Very attentive and courteous. Highly reccommend

Fantastic experience - amazing coffee, fabulous stay of breakfasts and sweet treats in glamorous surroundings. Loved it.

Original Caffè concerto does not deal with this place at all... Advise for everybody: don't pay with cash. In my experience, i paid with cash and they refuse to give me back the correct change, answering to pay with card (only after accepting my cash). My opinion, prefer other places rather than coming here.

We had a beautiful breakfast on our way to Westminster abbey The whole caffe has a feeling of old world charm the service was exceptional a special mention to Saad and af-JAL perfect.

Beautiful experience and great food! English Breakfast was great and our waiter Suraj was awesome!

Very good food, great service and great decor. I definitely want to come again!

I loved it here and it is worth it if you get tall food stands with different types of sizes of cake, savory snacks, and much more this is definitely a five star restaurant

The restaurant was nice food was decent Sakin served us well

Good experience, a delicious tea time served by Solan, a nice waiter.

Amazing pizza, but the spaghetti wasn't as great, great location, and a great find.

The attendant Kamana was super kind and took care to meet our requests. As for the atmosphere, there were customers who apparently were uncomfortable with the presence of tourists. The food (afternoon tea) did not exceed our expectations, and there were still no vegan options.

Great experience of flavors. A wonderful place to enjoy a delicious meal or just to enjoy one scone or two...

It's a great place to enjoy good tea and fantastic cakes and our waiter Sonan was super attentive and friendly I ordered the pistachio cake and the blue tea, all very good