Grand Caffè Concerto in City of London, Westminster

Necesitaba una parada en boxes mientras hacía turismo en Londres. Este lugar tenía deliciosos pasteles en oferta y amplios kits de asientos en Trafalgar Square. Fuimos recibidos por un joven que vio a una familia mirando así que en lugar de tratar con nosotros primero trató de conseguir que entraran. No fue un buen comienzo. Había 2 ofertas anunciadas, café y pastelería o matcha y pastelería. Traté de pedir estos, pero me dijeron que era después de las 12 pm, así que ya no se aplica. Mientras esperábamos, un miembro más grande y viejo del personal, probablemente mi en la gerencia, maldecía en voz alta a un miembro joven del personal, frente a los clientes. Eso fue todo para nosotros, nos levantamos y nos fuimos.

Detenido al azar para el desayuno al lado de Trafalgar Square. Buena comida. Servicio lento, pero no teníamos prisa. El desayuno termina al mediodía.

Spectacular!!!! Erica served us wonderfully.

We had breakfast here. The food was delicious, and the environment was extremely elegant and exquisite. We were served by HIJAB. We will definitely come back next time.

Super impolite and not professional service from the supervisor or manager. Food took out from the display fridge but didn’t serve to table. I don’t recommend because of the pricing for this kind of service.

Hema makes the best Americano in London 💕 Very good breakfast in a beautiful and relaxing place. Highly recommend.

Ambience is great .. old world charm ! Service is great especially Hijab & Solan ..

The guapa bonita lemonade is really good! The service could be a little bit more friendly, but the beautiful interior makes up for it!

Great service, amazing deserts and unbelievable maaala chai!

I asked for a seat and sat down, but they didn't even give me a menu... Was it busy? I waited for a while... As soon as a British couple sat down at the table next to me, they brought me the menu first... I ended up waiting and asked for the menu again... As soon as they gave me the menu, they asked me what I wanted to eat before even opening it... so I just came out... It's so... really...

Hema was very friendly. The Food and Drinks were very good.

Thank you for service solan rana love the presence

excellent service by solan rana

We had an exceptionally good calzone and then a great chocolate eclaire. The service was pleasant. The prices are okay.

Fantastic service and beautiful atmosphere, the food and different teas and coffee are amazing. The floral tea was beautiful. Well done Caffè Concerto .

Very elegant coffee; but it has nothing of Italy. Pre-packaged cakes with poor quality ingredients, liquid hot chocolate similar to badly melted Nesquik with an equally disgusting splash of cream, it looks like plastic. All paid handsomely. Don't go!!

The food is okay, quality does not match the atmosphere, but service is good, Mister Solan welcomed us very nicely

Hema it’s a good person I love her service

Here you should treat yourself to the time and the sweets 🌟🌟🌟🌟🌟

My son is a wheelchair user and we were served by Vanessa who was extremely kind and took care of us very well. She helped him find a good place and moved the chairs and tables around during us as well as checking up on us to make sure everything was going well. We really appreciated everything.

Thank you for good food and the atmosphere. I enjoy a lot. Well served by Solan.

Vanessa was really great and attentive!!! Great work the food was lovely

Vanessa was amazing. I loved the dessert! Great service...,

Very pleasant service with Solan. The hot chocolates are good, the pastries (macaroons and scones) are a little dry and lack taste.

Very friendly Hema was very nice Gladly again Very classy restaurant

Delicious food. Superb! Hema is amazing ! Suraj was adorbs

Hema was an excellent server for us. We had a wonderful experience!

Enjoyed the food and ambience. Thank you Hijab for the attentive service.

Very nice decor and atmosphere..service was very slow the two times we dined

We just had drinks outside, and Vanessa was amazing. She was wonderful to the family and the drinks were amazing. A big thank you to Vanessa.

Loved everything about Caffe Concerto. The food was fresh and full of flavor, the service was friendly by Solan, and the ambiance was perfect. Definitely coming back!

To avoid, not to be around well.

The pastries and tarts look incredible but taste astonishingly BAD. Total rip off! Don’t fall for it

this is a beautiful little spot. We are originally headed to a traditional tavern. We were very glad that we found this. What an amazing amount of diverse food. All done very well. We have the Ghonoci which was some of the best we’ve ever had. we elected to get the English tea for two sandwich bread. All of it was high-quality. They egg and cucumber sandwiches were divine. The raisin Biscuits were white and flaky. We ordered hot chocolate for the kids and it was some of the best quality hot chocolates. It’s a very relaxing atmosphere out of the hut The London streets. We would definitely come here again. Service by SOLAN and his colleagues were amazing.

Wonderful spot for some tea and a little sweet treat. Their tea lattes are to die for and every dessert looked so incredible it was hard to pick just one. Their main menu looks so good too, I want to go back for a full meal. Also, the atmosphere is stunning. Highly recommend popping over after a stroke in St James Park or whoever you are in the area

Great gesture. Well served by Solan. Cheers

Love the food, atmosphere. Good service by Solan

Tasmina H was really excellent and served us in such a lovely way - thank you!!

Food was delicious. Served by solan

Hermosa cafetería, buen café buen lugar buena comida pero muy lento servicio, no tienen suficiente personal y si tienes prisa, no te molestes

It was good experience in London. Thank you Solan.

Good service, Thanks to Mr. Solan

Amazing place and cocktails. A very professional service by Suraj and provided us with good options to order from. Food was delivered and this branch had the best food in all branches Ive visited

Amazing service by Suraj. Really fast service and a polite guy. I am a regular visitor and would continue visiting and recommending this branch to others.

This is my go to place for a date night. The assistant manager Suraj always provides us with great service. He is very polite and professional and food is always good

Came here for a date. Amazing food and cocktails. Great service by Suraj and provided us with great recommendations. Would definitely recommend this place to my friends.

This is one of my favourite restaurants in terms of food selection. They offer various dishes one enjoys consuming. I went for the Toasted Chicken Club Sandwich With Fries it was delicious and my colleague went for the Chicken Caesar Salad. This is a restaurant I will always recommend, it’s quality. The service and ambience was wonderful.

Very delicious hot chocolate and we love the lemon cheesecake and the red velvet cake as always we’re never disappointed. The customer service was great. We will be back 🥰

It is an amazing place. The food and drinks are amazing and the people so polite. A place you must visit.

In my opinion, this restaurant chain is nothing more than a tourist trap. The establishment is beautifully designed—the décor instantly transports you to Paris, and you can tell that a lot of effort went into the interior design. The display of cakes and desserts is impressive, though I didn’t try any of them, so I can’t comment further on those. We ordered the garden breakfast and full english breakfast, and both dishes were a disappointment. I’ve never had such a lackluster avocado toast in a restaurant before. The avocado slices were overly thick and simply thrown on the toast, and to top it all off, a lemon was just squeezed over the entire dish. Underneath the avocado, there was a piece of halloumi cheese that was well-seared. The tomatoes were a pale, almost light red—far from the vibrant red they should be—and the bread slices were too thick as well, making the whole dish feel carelessly assembled. Additionally, the photos on the menu looked enticing, but they did not match what was actually served. The only saving grace was the hash brown, which tasted relatively okay. We also tried a matcha latte with strawberries and a coffee latte. The coffee latte was far too bitter, definitely needing extra sugar, while the matcha latte was equally disappointing. The strawberry component turned out to be nothing more than pure strawberry jam, and the matcha itself lacked the vibrant, almost toxic green color you’d expect—instead, it was a pastel light green, and the flavor fell flat. I unfortunately forgot to take any photos at the time—I simply didn’t think of it in the moment. Overall, I cannot recommend this restaurant. Compared to the other restaurants and cafés in the area, it simply cannot hold up to the truly good ones around, making it a poor choice for a dining experience. If you do decide to visit, you might consider trying one of the desserts from the enticing display or opting for a cup of tea, as those choices seem to be a safer bet.

Tasmina was very friendly and knowledgeable

Tasmina was so attentive and went above and beyond to make our experience even more enjoyable!

Tasmina was amazing and really accommodating. Very friendly 😊

Tasmina was a fabulous help! Very knowledgeable and prompt! Thank you!!

Yasmin’s was absolutely fantastic. Happy, professional and an absolute credit to Cafe Concerto. Top job!!

It's an so amazing cafe with romantic atmosphere. HIJAB is absolutely kind. Thank you for serving.

Great food and service. Tasmina was absolutely wonderful.

Tasting was absolutely lovely!!!!

lovely and kind, very welcoming and understanding, Tasmina made sure I didn’t eat anything I was allergic too, checked in on us variously

Such a great selection of cakes, different than what you normally get at an afternoon tea! Tasmina was a very attentive server too!

The food is good. Which at least helps us to go, we were very slow... they took a long time. In addition, they were wrong several times with the desserts. But the truth is that they were very kind and everything was resolved...

We were at the restaurant celebrating our daughter’s birthday and had a wonderful experience. The staff were very helpful and the food was very good. We were also able to arrange for a birthday cake to be sourced and served to us as desert.

Tasmina is an angel and didn’t hesitate to supply our girly lunch with the cocktail menu! Give this lady a raise immediately x

Can't belive the way my wife and I were spoken to by a member of staff in front of our kids. We were not convinced that a dessert was alcohol free. We were told by staff that a particular dessert did not have alcohol in it, but we were not convinced and asked for the dessert to be taken away. Osama who is a member of staff came rushing over and rudely said that"if you don't like it then just say so and don't say we are lieing" I replied by saying "we are in doubt therefore don't want the dessert" this is our right as a customer. Osama then walks off and did not apologise for his comments. The whole thing just upset my kids. I said this to another member of staff after paying, who replied "I'm not bothered how you feel" we will not be coming here again. We should have walked out after Osama came rushing over.

incredible food and service. we had a lovely dinner

I passed by this beautiful café by chance and I was won over by the charm of the place, the comforting pancakes and the very kind servers. A small mention for Hijab, she was at the top, thank you! ;) well a little expensive but for a short weekend it’s not a big deal

Very good lunch, and an amazing service with Tasmina !

Its a very good adress !! Tasmina is very Nice professional we enjoy it !!

Tasmina is a great waitress. very smiling and pleasant

Long wait for the service which remains friendly despite everything. The pastries are more beautiful than good. The cherries on a slice of cake were still frozen and the whipped cream on the cake was hardened. As for the tiramisu, the tips on the top were also hardened and we found two unknown rubbery things... Brief disappointment for us especially when the smoothie ordered could not be made because some ingredients were missing... It is very cold there in winter. Expensive for what is offered... For a real tea time, go your way.

Tasmina was amazing and she really understood the menu and gave us great recommendations. The seafood salads and crepes with lemon and sugar were to die for!

Service was great. Tasmina was really lovely and made our stay pleasant

Hijab provided very attentive service. Food was of a good standard

Food was visually appealing and delicious. Lot of vegetarian / vegan options.

The service not very friendly. Remember that not all of us are Londoners and that tourism must be taken care of and supported as much as possible.

Nice resturant and delicious food and amazing team, specially Solan, he can advise you about what is most selling in the restaurant 👍🏻

Al entrar otra pareja nos sigue y el personal comenzó a sentarlos sin reconocimiento de que habíamos esperado más. Señalamos esto y no se ofrecieron disculpas, simplemente se ignoró cuando fuimos llevados a una mesa. Se pidieron bebidas y alimentos y las bebidas llegaron rápidamente. Tenía matcha latte con era muy granuloso y no agradable de beber, mi esposo pidió americano con leche de avena, sin embargo lo que llegó fue leche de vaca (lejos de ser ideal dada una petición específica, sin embargo por suerte no da alergias). La comida llegó un rato después, pizza y papas fritas. La pizza parecía ser una base congelada (desagradable) y por £ 22. 95 que sin duda esperaba fresco hecho en casa! Las patatas fritas eran tan pequeñas que se servían en lo que normalmente sería un tazón utilizado para servir condimentos! Al final de esto un 13. Se añadió una tasa de «servicio» del 5 %. ¡No había habido servicio! ¡Pedimos que se redujera al 10 %, que era todavía mucho más de lo que debería ser! Nos enganchó la apariencia agradable aparente del lugar, pero este es un buen ejemplo de no juzgar un libro por su portada. Creo que ahora que he leído reseñas, esta es una práctica estándar. Mala comida y mal servicio a un precio alto! ¡Evita!

It was my first time eating English breakfast after coming from Japan. I was welcomed in a warm atmosphere and felt comfortable. HIJAB was especially kind. Thank you very much for the wonderful time.

Tasmina provided a great brunch experience.

The place is lovely and cute and the staff was very friendly and helpful. Tasmina in particular was very professional yet treated us as old friends. The only buzz kill was the manager belittling his staff but they handled him very well. Always treat your staff nicely especially when you have exceptional workers!!!

Nice place to eat, we tried afternoon tea menu and it was tasty! The staff was very friendly and attentive - especially Erica:)

Lovely experience, thank you to Gerald & the rest of the team

Cristian was very attentive to our service, he constantly came back for our feedback making sure everything is on point.

amazing !! had suraj as a sever and the food was delicious.

Solan help us very well, he was kind and help my phone recharge,

Thank you Suraj for your kind service and enthusiastic introduction to the menu and drinks, which made my friends and I have a very satisfying gathering. Recommend a good place for everyone to gather

Mister Solar was very good and served us politely. The food was amazing 👏

Thanks Vanessa and Solan, you are really nice

Thanks Solan you are really nice

Thank you Solan and Vanessa you were really plesant !

gerald is a very nice lad, give him a raise.

Super recommended, you have to come

Suraj was very kind and polite. Our desserts were delicious. I recommend it

Nice experience, good food and friendly staff

Very nice spot and very comfy cafe! The service was very nice and kind , specially Mr Suraj

Very cute and elegant spot! Very friendly service and many thank you to mr Suraj

Beautiful design, delicious food and great service from Tasmina.

Server Tasmina did a great job and was very attentive

Amazing customer service. We truly enjoy ourselves. Thanks Hema, Tasmania and Hijab for your kindness.

Delicious scones and coffee. Hems was an exceserver