Grand Café in Belfast

Could not pick fault with our dining experience in the grand cafe had dinner and breakfast in it The breakfast was exceptional staff professional and friendly a special mention to Samantha who is an asset to any company

Not for GLUTEN FREE! The food price is way over the quality

Catching up with an old friend. Really great lunch. Food great, service exemplary, and atmosphere very relaxing.

Very slow service by what felt like some inexperienced staff & also felt it was overpriced with a 10% service charged. Disappointing experience and doubt if we will be back.

We were a party of 8 staying in the hotel, we had eaten in the Seahorse the night before, and were hugely impressed. However, the Grand Cafe was not very good. I found the starter of crispy pork belly to be extremely salty and not crispy. I asked for a rare steak, and it was medium to well. Nobody came to ask what our meal was like; in fact, no dessert was offered, and we had to walk around the hotel lobby to get the bill, as no staff remained in the cafe.

Happy brilliant and Excellent staff. Food was lovely. They went extra miles to make surprise Birthday cake for my husband.

I have stayed at the hotel on multiple occasions when visiting Belfast. The menu and food is excellent, beautifully prepared and really tasty. I have nothing but positive complements for the chef. Unfortunately he/she is let down by clueless waiting staff. They are perfectly friendly and helpful WHEN you get to engage with them but to say they are inattentive is the understatement of the century!! They coalesce around the cooking area or the tills but don't look around or proactively approach diners. This happened on two occasions when I went there in both January and April 2025. I gave them the benefit of the doubt and went again but ended up walking out after 15 minutes of waiting for someone to take my order! I was even waiving both arms above my head to attract attention!! I believe the waiting staff are willing but they need to be trained! The fact that they are not is a damning indictment on the manager there who needs to be replaced! It's SUCH a shame given the quality of the food but because of the atrocious service, I am afraid I would recommend avoiding this place unless you've got all day (maybe two!) to have someone come by to take your order. Very disappointing.

Everything including the staff,food and drink were exceptional

Breakfast was the best as always best breakfast ever

Good food and portion size, I thought prices were reasonable - it is an upscale city centre hotel. Had the full breakfast it was really good quality and tasty too. Would recommend.

The food was okay but the service was terrible. We arrived for breakfast at 8:15 on a Monday. There were three of us in our party but it took 50 min to get our food and no one else was in the restaurant the whole time.

The food was big and delicious. The staff are so friendly. It was a great little cafe and it wasn't expensive. Coffee is delicious

We had a really lovely breakfast. No wait time, plenty of seats. The staff were nice and the service was fast. I had the pancakes, which were delicious. The avocado and poached eggs were good too. The coffee was fine, not mind blowing, but nice enough. The ambience is very nice with high ceilings, modern lighting and simple design.

Visité aquí con amigos para almorzar antes de dirigirse a la Gran Ópera. De todos modos entramos y nos sentamos... . no estaba ocupado... pedimos , la comida vino... . era aceptable es todo lo que puedo decir... nada increíble. Esta no es mi primera visita aquí, ya que a mis amigos y a mí nos encantó este lugar ... Desafortunadamente creo que esta será nuestra última visita ... . el servicio fue absolutamente ridículo ... ... Niamh era la única chica en el piso ... .. ella hizo todo lo posible y me dio pena por ella ... .. No hay manera de que ella fuera capaz de hacer frente... Fui y compré mi propio menú para el desierto ya que no tuve el corazón de preguntarle... ...dejamos nuestros platos sucios en un extremo de la mesa para que ella supiera que habíamos terminado ese curso... . Para acortar una larga historia nadie se acercó a nosotros para tomar la orden... Nos levantamos y nos fuimos con los platos todavía sentados en la mesa Cuando fui a pagar la chica preguntó si todo estaba bien, así que le expliqué que el servicio era tan malo que nos íbamos a ir al otro lado de la calle para tener desierto ... Ella se disculpó, pero agregó el cargo por el servicio a mi factura ... En realidad no me di cuenta de esto hasta que me senté en el otro restaurante... ... estaba absolutamente furioso, pero no tuve tiempo de volver como estábamos para un espectáculo. Así que llamé a la mañana siguiente para explicar lo que había pasado y lo decepcionado y decepcionado que me sentía. La señora del teléfono tomó mis datos y me dijo que el gerente volvería a llamarme para hablar conmigo, ya que no comenzaron hasta las 10 en punto ... . Eso en realidad nunca sucedió y todavía estoy esperando la llamada telefónica... .. esto me muestra lo que piensan de los clientes descontentos. Huelga decir que no volveremos

Beautiful brunch with amazing service!

Friendly staff, nice breakfast. Not loads for your money though, the eggs Benedict especially was quite small - but still delicious!

Very underwhelming. Recently went for a family breakfast. Food was just ok and nowhere near the standard I expected. Coffee was nice but not that hot. The order was wrong but the staff rectified it quickly. I think the staff are eager to please but service took a long time and they seemed a bit stretched. There might be an issue with communication as after we ordered we were asked to order again by another staff member. It was more expensive than many other breakfast places which is too be expected but the quality was lacking. I wouldn't rush back.

I visited around 10 p.m. Part-timers are handsome..... food is delicious. Warm and kind

Comida encantadora, ambiente muy agradable y un servicio atento por parte de todo el equipo, especialmente Niamh. ¡Ya esperamos nuestra próxima visita!

Hola. Sin embargo, mi experiencia en su hotel esta mañana ha sido tan desagradable que sentí la necesidad de hacerlo. Llegué a las 10 am con mi hija de 5 años para desayunar en el café. Pedimos a las 10. 10 . Tuvimos que mover asientos ya que el aire frío soplaba sobre nosotros y el camarero explicó que no se podía apagar! Recibimos nuestra comida 65 mjns después - huevo revuelto y una salchicha! Y un baño de desayuno. La tostada de mi hijo no se podía cortar por la mitad - era más como pan rancio que tostada. Estoy muy decepcionado, ya que ella estaba emocionada de venir aquí. El personal era muy poco servicial! Había un miembro del personal para todo el restaurante con otro gerente entrando y saliendo. ¡Nos dijeron que un aprendiz de chef era el uno a uno hoy! Que no es realmente el problema de los clientes. Muy decepcionado

Food was lovely but the service was extremely slow. This was around 2pm om a weekday and there was only 3 other tables all with 2 people on each, in a place that has around 20/25 other tables. It wasn't that the food took a long time to be cooked but just to even get our order taken. We were given no drink menu and had to ask for one when they asked what we wanted to drink. When we received our food no one came to check how it was. After when we had finished our food, which was lovely (especially the leek soup), our plates were left to the side of 20 minutes before they were taken away. Then a further 5 mins to be asked if we'd like to see dessert menu etc. This was despite there being loads of staff on, enough actually for each table. Disappointing service for the price you pay.

Lovely room, bright and modern. But portions are small, and £4.20 for a coffee or tea is too much.

Soooo decepcionado en mi última visita el fin de semana. Fui a comer el domingo y descubrí solo un menú de almuerzo limitado. Tenía una pila de tortitas ( 3 tortitas que podría haber comprado en cualquier tienda, ¿no está seguro de si se hicieron en el hotel o comprado en? ). ¡3 rebanadas finas de tocino insípido y nada más! Para un hotel de 5 estrellas, esto es lamentablemente falta. Era un hotel favorito para un placer especial, pero no volveré por mucho tiempo hasta que las cosas cambien.

Mi amigo y yo tuvimos un almuerzo encantador aquí. Buena elección de alimentos desde tamaños de entrada hasta platos principales. Servicio amable, pero un poco lento para obtener seguimiento para el té / café / postre. En el lado caro pero un entorno agradable

Last couple of times the food has taken a long time to appear, even though the cafe was not busy. The food was also cold. On both occasions.

One of the best breakfasts I’ve had. Lovely staff. Great food. Perfectly cooked eggs.

The staff are very friendly, they really make a difference in the area.

It took us a long time to attend. Very good breakfast.

Tasty food but tiny portions even the coffee cups are almost espresso sized. Was charged £4 for an extra slice of toast after Shakshuka only came with a half slice, maybe I should have asked where the other half went.

Excellent food. Great service. Molly was very helpful and attentive. Lovely surroundings and very central to Belfast City centre.

Woeful food, slow service , no atmosphere, astronomical prices..avoid I cant really do justice to how poor this place is, but I'll give it a go. Our party in for lunch had 2 people order soup, 2 sandwiches with 2 kids meals, there was about 40 minutes between the soups being delivered and the other food, so one group were finished their lunch while the other hadnt started. The kids meal was especially poor, its pretty hard to mess up goujons but what was delivered was a stringy, dusty, overcooked pitiful offering that if I'd have cooked in my own oven I'd have binned. While the £17 fish finger sandwich was a burger and there was one small piece of fish drowned in tartar sauce. Waiters had to be reminded about ice creams, brought 1 tea when we ordered 2. They were at least very nice which is the only redeeming feature of the place. Almost £80 lighter after 2 sandwiches, 2 soups,2 kids meals and a few hot drinks (no alcohol) I couldnt have helped but think I'd have been better going literally anywhere else in Belfast

Ranks with one of the worst experiences I have ever for Sunday lunch. Totally overpriced, no atmosphere and great disappointment

Nipped in here for a late lunch with my mother as she used to love coming here with my grandmother. We were seated quickly and our order was taken fast. However, my (hot) food came out faster than my mother's scone, tea and our drinks. We had 3 different waiters come to ask if everything was ok and each time we have to let them know what we were waiting on. No apologies on any of the times and all of them hurried over to the kitchen area. 1 waiter in particular was quite abrupt and just said "its coming" and wondered off to another table. While we waited 30 mintues for the scone (which was the wrong one) and our drinks we noticed how unclean everything seemed. We arrived after the lunch rush and there was approximately 4 members of wait staff wondering around. There was one table which didn't get cleaned away until we were getting ready to leave, and it was only done by a new waitress who seemed to have just started her shift and she seemed quite confused why her colleagues hadn't cleaned it way or reset any of the tables. There were squished pieces of food and crumbs all over the floor and dust on any surface that wasn't a table. I understand that going around with a mop or vaccum at this time wouldn't be possible - but you would expect any side-work for staff to include running a broom or dustpan and brush around to keep things looking presentable.

Super disappointed in what ended up being a lack lustre Christmas brunch. Arrived around 11.00 and it took around 30 mins to get a table - we were happy to wait for a low table rather than the high bar style stools however staff seemed totally confused. We asked for the menu while we waited and were brought a wine list then the table we were told we could have and were in the process of being directed over to was given away by another staff member. When finally seated it took 15 mins and a request from us to get the breakfast menu and some cutlery. Staff were not rude but didn’t seem to grasp their role, the manager was clearly stressed even though the cage was only around 25-30% capacity. We ordered food and a mini Prosecco - the glass arrived wet from the dishwasher and the food took around 20 mins to arrive. We decided to head elsewhere and struggled to initially get the bill but when we did the waiter couldn’t operate the card machine. On a positive note the breakfast bap was lovely and surroundings nice but the service was nowhere near the standard you would expect from a five star hotel. Very disappointing for Belfast's flagship 5 star. I have American colleagues planning a trip to Belfast with this hotel on their shortlist - after our experience I can guarantee the American market would leave very underwhelmed.

Sunday morning visit for breakfast. It wasn’t very busy but the service was chaotic. I dread to think what the service is like when it is busy for Sunday lunch. Cutlery arrived after the food, coffees a little later. Had to ask twice for butter for the toast. And then found a hair in the smoked salmon after eating half of it. The cost was removed from the bill. Had to ask twice for the bill and there was some delay in getting it. Staff were pleasant but the whole experience was very disappointing.

We had a lovely evening meal in the Grand Cafe Belfast. While the menus options were limited the food was delicious and served promptly.

Nice modern restaurant serving exceptional breakfast. Friendly service and value for money for a 4 star hotel

We stayed at The Grand Central Hotel (separate review) on returning from our evening out, and we decided to have a drink in the residents' bar. Upon going into the hotel, we were told that the first floor bar was closed and we could get a drink in Cafe. We had to put payment on our room, not a bother. But the dust on the shelves was unbelievable 😳, they display lovely pottery, etc, but the dust on them also was disgraceful, as I said in other review, they need to look at their house keeping 😔 😟

Booked for Sunday lunch today with my family. I should have worn my stretchy pants! Food was amazing. Starters mains and desserts were fantastic. Staff were lovely and bo one rushed us, plenty of time to sit and enjoy the experience. There also was a lady singing which really added to the atmosphere. We will certainly be back!

Best avocado toast in NI. If you don't like it spicy, you have to the staff before to not be surprised. The atmosphere was lovely and food better

Perfectly adequate food but trying to leave is an effort. This is the 2nd time it’s taken me 45 mins to eat and 20 mins to get the bill. This time I gave up in the end and registered my exit with reception. Zero adult non alcoholic drinks or cocktails; water or kids drinks only.

We were staying at the Grand Central Hotel to celebrate our 29th Wedding Anniversary. The decor and surroundings were fabulous. I wish I could say the same for our meal. It was crap. My wife started with cauliflower which was a fairly tasteless affair. I had crispy korean wings. They were basically chicken wings with Saracha sauce that I could easily make better at home. The piece de la resistance was the main course. My wife had seabass. Whilst the seabass was nicely cooked it lacked seasoning and all the accompaniments were cold. My sirloin steak was bland and had a lot of gristle that hadn't een rendered down properly and the pepper sauce was bland. The onion rings had a thick coating of batter that in parts was raw. The triple cooked chips were fried in oil that was going off and too hot. The result was a chip that although crispy had a burnt rancid taste. The salad that came with it had been made up in advance and was limp. When we complained to the restaurant manager he apologised and offered us a free dessert. Given the slop we had eaten for main course, we said we wouldn't risk it. The restaurant manager beat a hasty retreat. Eventually we got 25% off the meal. For a 5 star hotel, this simply isn't good enough. I can't in all conscience recommend this to anyone!

Gorgeous setting for an afternoon drink and cake. Lovely calm and relaxed atmosphere on a Saturday afternoon

Very disappointing experience which was in contrast to the rest of the hotel, which we found very good. Some serious (re)training of staff needed. We wanted a nice afternoon tea and dessert around 4pm on a Tuesday. When we arrived the café was around 90% empty but we waited to be seated like the sign said. We wanted a nice quiet corner table that was set up for three. The waitress offered us a table for two in between two other parties. We asked why we couldn't sit at the corner table and we were told that this was reserved for parties of 3! We informed her that it was Tuesday afternoon and extremely quiet and we asked her was she expecting "a crowd". All to no avail; we were made sit on the originally offered table. This left a sour taste before we ordered. The tea and dessert was fine, if a bit over-priced. While we were there one party left and only one more party arrived: a party of two (!) who were seated in the corner table we wanted. In my opinion this is down to young waiting staff, poorly trained and with no ability to apply discretion. Would not go back: there are plenty of cafés in Belfast with excellent service.

Our group of 16 was scheduled to eat at 7:00 PM. We were all seated by 7. Our dinner order was not taken until 8:00. The starter course came around 8:30. We got one roll, asked for more as we were all hungry, and were told they were out of rolls. We spoke to the restaurant manager and hotel manager. We got our main course at 9:00. It was good. All of us were done dinner by 9:10. We were hungry. Their whole focus was on filling drink orders. They had 4 people working on drinks that could have put their attention on the food, but of course, drinks are where they make their revenue. We got our deserts at 9:35. I would not come back to this restaurant and I would not recommend it. Maybe breakfast will be better.

I had food here a number of months ago and was really impressed. The cafe was quite busy but the service was brilliant, really attentive and they were very keen to check in to see if everything with the food was ok. The hotel / cafe is gorgeous, very modern, clean and tidy. The food came quickly and was really tasty. I’d definitely recommend having food here and I can’t wait to go back.

Service extremely slow and it wasn't even busy after a 7 Minute wait I had to ask the waitress was it necessary for me to go up to the counter to order.The order was then taken and we had another long wait,the cafe manager dropped out cafes to us and then we had to wait again for our desserts to arrive.We were both disappointed with the service as it didn't match our expectations.

Really enjoyed dinner here, particularly the goat's cheese salad. The atmosphere was lovely and very relaxed, and the food and wine were excellent.

A lovely little place in the hotel. AMAZING service (especially Pearce) with lovey options. I could have sat their all day.

Upper end eatery with great menu for food and drink. Very comfortable and staff were exceptional.

We had lunch in this very central restaurant on the ground floor of the Grand Central Hotel. Nice surroundings and tables well spaced so you are not too close to the next table. Staff very accommodating about special dietary needs of my friend. Tasty food and efficient service.

We called in here for lunch and sampled their festive menu. Both of us chose turkey roulade with stuffing, chipolatas, red cabbage and other vegetables including mashed potatoes. The turkey was overcooked {even despite us liking well done turkey} and the vegetables were on the hard side. The cabbage was unpleasant but the mash was okay. Average would be the verdict, with the chipolatas being the best thing on the plate. What was good was the spicy Korean chicken wing starters we shared beforehand which were very tasty. The ambience and service was good, but we wouldn't rush back.

Myself and my friends started our Christmas shopping day in the grand cafe with a hearty breakfast to set us up for the day. We all opted for the fry which was perfectly cooked , the sausages were lovely. The service was excellent and the two waiters who served us were friendly and professional. Would recommend to anyone. Look forward to returning soon.

A Different Christmas! My partner and I came to spend Christmas Eve on December 24th. The Experience was highly recommended. The workers were very friendly and took great care of us. The room was a dream with incredible views across Belfast with a large picture window right next to the bed. The delicious dinner and a drink at the panoramic bar on the top floor closed a magical night. The breakfast was very in keeping with Christmas Day. . . A Christmas with a difference! My partner and I came to spend Christmas Eve on the 24th of December. The experience was highly recommended. The staff were very friendly and looked after us to perfection. The room was a dream with amazing views across Belfast with a large window right next to the bed. The dinner was delicious and the drink in the panoramic bar on the top floor capped off a magical evening. The breakfast was very much in keeping with Christmas Day.

They were able to accommodate our special requests and the Sirloin was delicious. Elissa was the best!! Would definitely recommend.

Lovely decor with great breakfast menu. However if you're hoping to any work here come prepared with your own connection as WiFi is shocking. Service could be a bit more attentive, very friendly though.

Lovely decor with great breakfast menu. However if you're hoping to any work here come prepared with your own connection as WiFi is shocking. Service could be a bit more attentive, very friendly though.

Nice spot and Good grub. Excellent service.

Very nice and relaxed to sit and enjoy either a snack or meal. You don't feel rushed and able to your company over a snack and some drinks

Really slow service today for lunch- the attention received was very poor

Excellent scones! Great staff. Hope to return to try out a more substantial meal.

Good food and good service, open early for breakfast and I was able to charge my phone which was what I needed, but at the end of the day it's just a modern hotel dining room so I knocked off one star for lack of atmosphere.

Great food excellent service.☺️

Thank you Adam for taking care of the North Down ladies we really enjoyed our lunch x

Arrived 7:30 for a breakfast. Was told Chef would only be in in 1h... Had Cappuccino, watery and smokey / not close to an Italian standard and left w/o having eaten.

I came in for breakfast this morning with 2 of my friends. Wonderful atmosphere, very calm and relaxing. Great coffee and delicious poached eggs on sour dough. My friend felt right at home ordering a mimosa with his granola and the presentation was beautiful. The staff were especially lovely, the assistant manager Poppy was wonderfully chatty and a pleasure to be around. Sian and Sabina were also great company.

Had z class steak meal just hit the spot

Just went in for a quick coffee but ended up getting the charcuturie board and it was excellent. The meat selection was superb, the cheese was beautiful and the olives were devine. Will be back when I'm not so pushed for time as the service was 5* as well as the food

Went today for afternoon tea 🍵 and scones and I have to say the standard going down . I am attending the place on regular basis from the time was open and today have to say the table we got was absolutely fifty. salt and pepper dirty crumbs around the table and broken glass. I know the time is challenging and I am writing this just to improve the place not for badness and prevent other customers having bad experience. The only great thing was the working staff. Very friendly and helpful 👌 5 star service. I hope this will help to improve the place.

The service is wonderful and incredibly professional, food and coffee are beautiful. Can't wait to go back.

nice and quiet place to have a cup of coffee and dessert.

Had dinner that night and dessert , absolutely beautiful. Would definitely go back.

Dined here twice over 24 hours, more for convenience as we were staying in the hotel. Great attention has been paid to the surroundings, being a relatively new hotel. The cafe is beautifully put together, modern and definitely reaching for a premium vibe. The prices...

Again stayed at the hotel for a night, gorgeous food both in the cafe and restaurant. Great service from staff aswell. Would definitely recommend to anybody.

Really nice staff, made us feel very welcome. Great food and atmosphere.

My husband and I ate at the Grand Cafe last night and were disappointed. The cafe itself is beautifully decorated and convenient for those staying in the hotel. However the service was very slow and the cafe wasn’t overly busy. The food portions were tiny...

Lovely food Staff are really lovely too. John tbe Doorman is a gentleman and always remembers us when we go there. Exceptional hotel Love it

A bit slow service but food was beautiful

Early tea before theatre. Lovely relaxing ambiance. Good choice of platters or mains scampi n chips delicious. Others had venison sausages thumbs up and also roasted cod. Dessert was a massive coffee pecan cake VG. Worth a visit for special days out in the heart of Belfast.

we went for morning coffee it was a very relaxed atmosphere. but quite expensive and all staff were lovey

Beautiful spot for lunch. Amazing burger. Ice cream and honeycomb delicious. Staff are so friendly and polite, nothing is to much trouble for them

Great service, Great food, really enjoyed

Nice, not too busy. Hotel prices...

Lovely food and lovely atmosphere!

Wonderful place and service, but the menue needs more variety, with breakfast and desserts

Grand Cafe is on the ground floor of the Hastings flagship hotel. Lovely modern decor but just looks out onto drab buildings. It is a bustling cafe that people call in for drinks or a quick bite to eat. For non meat eaters they had...

We had afternoon tea for a very special birthday and were very impressed with the staff and service we received on the day in question.

We found the service very slow, after being sat it took around 15 minutes before our order was taken. 2/3 starters arrived, no sign of drinks or third starter had to ask a member of staff to get same sorted, drinks arrived and drink order...

Visited here on the Eat Out to Help Out scheme on a Wednesday morning for a nice breakfast before some shopping in town. PROS Setting/ambience Good Staff Comfortable temperature of room (I feel the cold!) Generous pots of tea/coffee CONS Glass coffee and tea cups...

Very slow service, waiters standing about and not serving us. Not what I expected from a establishment like this.

Our first visit to a café since the lockdown began and where better than the wonderful Grand Café in the Grand Central Hotel. Princess got me a gift card as a first anniversary present in June and we decided to treat ourselves to coffee with...

Busy bar with lunchtime food, great food, great service and great atmosphere, had lunch beside a well know Hollywood star who I will not name here, who enjoyed his fish & chips in anonymity

We decided to treat ourselves to breakfast and what a treat it turned out to be. We sat on a cold damp morning at the window watching the world go by. We had the eggs royale and the full breakfast. The food was perfect. It...

Service initially very attentive. Ordered starters and mains. My soups was nice, curried parsnip, plentiful portion. Bread was very heavy. Main was the burger. To be honest it looked nice but there was too much fat and gristle left in the burger. I ended up...

Was walking past one morning and decided to try the cafe for coffee! A wise decision, was greeted by a charming fella called Ruari, the cafe manager, extremely smart and polite, took time to chat with me and ran through the menu options etc, then...

We tired here a few times over 9 days that we had family staying in the hotel The food is lovely Nicely presented and not badly priced Staff are really friendly and helpful And the service was top notch Would highly recommend to anyone From...

O.K. £14 for two coffees and scones might seem expensive but this is not your run of the mill self service cafe. Right from the start with a welcoming smile and bright spacious surroundings this is something special. Excellent table service and possibly the biggest...

So nice to find somewhere that offers a vegan breakfast - better still to find there was a choice! Great food, decent value, and friendly staff.

Not your average cafe. Good menu, lovely decor, lots of PowerPoints to charge electronics while you have your coffee. Staff 💯

Went here this evening for a dinner catch up with friends. A perfect evening from start to finish. Service from Rebecca, Jordan and Philip was top class. So attentive throughout. Food was also without fault, would highly recommend the chicken wings! Definitely be back!