Gourmet Burger Kitchen (GBK) in Hammersmith and Fulham

Had the lunch special very tasty. The cocktails however where terrible and at £8.50 each I didn't expect the espresso martini to be out of a bottle it look liked dish water I did complain but they didn't seem bothered

I swear what I’ve had in this place must’ve been the greasiest and blandest burger that could possibly exist. Funny enough, the fries weren’t that greasy, but the burger was literally soaked in oil & fat. Inedible to say the least, disgusting to be more honest. First time trying this joint and will never come back again.

I have been coming to gbk for like 10 years. They have changed their menu like 10 times. First they removed the monkey nuts and now the sweet potato fries. Has become five guys level and no longer gourmet. Been disappointed for the past 3 times so this is the last time I’m coming back.

This restaurant is sooo heavenly to be honest it should be a michlen star restaurant. The staff are so friendly I recommend you try the classic smashed burger

Amazing place for a burger! Was a bit busy and only two girls were working, but they give us a great service! Well done! Patty melt smashed 🤩 Just my mom was missing her favourite sweet potato’s , bring them back please!

Amazing food (vegan - californian burger). But bit on the expensive end. Bottle of coke was £3.40, onion rings (and chips) £4.00 and burger £13. Staff were very good

A lot of the food we asked for were sold out. We took my daughter for her birthday and she was excited to get a milkshake but they were sold out. She said that it was fine cos she's used to McDonald's. The actual burgers didn't really match the pictures but it tasted alright. The fries were nice as well. We would've been better in a pub getting some fresh fish n chips. The server was nice but sounded like they didn't want to be there. Just smiled the way through and payed and left. Also highly expensive

Good food, but way too overpriced compared to other GBKs that I have been to

Poor service, unfriendly staff.

Terrible time at the Westfield White City and it was absolutely terrible. Multiple tables sent their food back for being undercooked, despite the restaurant being relatively empty service was so slow. We ordered burgers with toppings but seems like the chefs just make cheese burgers and when you ask for your missing toppings nothing materialises. The food also tasted below average. They should close this franchise down

We ordered 3 burgers and two fries. All of them were super tasty especially the smash burger with blue cheese and korean burger. The place was busy but we still have been looked after. Happy to return back again. Staff was lovely.

No no no ….. 15 dirty tables I was there 45 mins and it was not busy !!!! , my table no31 no napkins asked twice for them, no form of good customer service in there, it makes sense they ask people to pay first, because the £29.00 I paid for a bunless meal so was not worth it!

Me and my partner have been a loyal customer of GBK in the last 4-5 years. Usually our venue choice was either Chiswick or Westfield. As Chiswick don’t do Delivery, we ordered from Westfield. Unfortunately the quality has gone dawn hill, and recently the menu has been changed ( smashed patties, etc ). The last two deliveries we had from Westfield were not good. First my partner order the smashed option of the burger WITHOUT CHEESE.. and it came with cheese… ( the burger it’s a Fast Food style ) . The second order we made, we opted for the old 6oz style…) because there’s no “ Blue Cheese “ burger option .. we “ built “ our own. The patty tasted like it was cooked ages ago and reheated.. “ Pink and Juicy “ is just an option/ myth, what you get it’s burnt burger. The topping inside such as avocado tasted more like lemon and the bacon felt like it was cooked long time ago, and kept in refrigerator then added to the burger. Overall an awful experience, not be ordering again with them!

We visited GBK at Westfield and as usual, the food was lovely.

Very expensive, poor quality and small sizes

Walked into GBK Westfield shepherds bush at roughly 7pm on Saturday 29th June and was seated pretty quickly. A young lady took our order and drinks came swiftly after. While waiting for our food I noticed the table next to us had all staff coats, bags etc... just left on the table beside us, which I thought was odd. (Surley they should have somewhere to put their belongings) An older lady waitress came beside us on the table where bags and coats were with a tray of knifes, which must have just been washed as she was wiping them to put away. As she got up to place the knifes in the draw a few dropped which she picked up and placed on the till where the draws for the knifes are kept. I watched the older waitress put all the knifes away and to my surprise also placed the knifes that dropped on the floor into the draw with the other clean knifes. When I told her she had put dirty knifes that fell on the floor in the draw she said she didn't. I didn't say anything more but noticed she rushed over to her manager to inform him I said something to her. When he came over and I told him, he immediately said no she didnt however, when i told him to look back at his CCTV footage, he kept telling me he will investigate the matter, how the food hygiene is 5 stars and they are very clean. The whole time he was speaking to me the waitress continued to fill the draw up with more knifes, so I asked the manager why he was allowing her to continue putting knifes in the draw why not tell her to re wash them as now she doesn't know which are dirty, he shouted over to her and got her to bring the knifes out the back. To which I said I would like the bill. In all if you want to eat food from this place where cutlery is dropped on the floor then given to you to eat then go ahead, I will not be eating from there again

Great food and service from the teams

Gir in pink shirt was smilling and nice

GBK was one of my favourite places since 2016. In the last few years I have noticed a decline of food quality. Sadly today's lunch was pretty disappointing too. Instead of Korean BBQ Burger I was served with "Sad Schnitzel Burger". Just have a look at the picture, I believe it speaks for itself. Sweet Potatoes fries were fine.

Food was perfect but the service was somewhat questionable. Henry was our waiter who didn't really pay much attention to our table. It took him a long time to come and take our food order. He seemed to be rushing us, as when we finished our food he asked straightaway if we wanted the bill eventhough we still had drinks on our table. This was the first time I've experienced this in a restaurant and we didn't really feel welcome. On the other hand it was good to see that the other staff members had a good work attitude and were working hard.

Great service and it’s a fantastic place to hangout with your friends

I had a really good time at the gourmet burger kitchen in Westfield Shepherd, Bush. I was served by Miguel And he an exemplary service. Very professional. And took the time to explain the menu to us. Thank you so much if I’m back in London, I will be back!

Lovely atmosphere and great food! Miguel went out of his way to provide us with great service. Will definitely come back again!

Impeccable service Andrea truly professional and kind especially for my allergy she was kind and helpful the food was good thank you

Food was good, as well as atmosphere - however we repeatedly asked for water and another drink yet it was never fulfilled or given to us after asking twice. Staff were not enthusiastic.

This has gone severely down hill. GBK used to be one of my favourite places to eat - I loved their skinny fries and cheese and bacon burger. My last good experience was May 2022 at lakeside, but I stopped going shortly thereafter due to the prices becoming ridiculous. I received a half price promotion email recently and was excited to go back but was left really disappointed. Even half price our meal was not cheap, and it seems to me that costs are being cut beyond reason. The burger quality seemed noticeably poorer, I added avocado to the burger which was a tiny serving and had clearly been premixed with lemon juice or another preservative which left it tasting not fresh and unpleasant. And there was no Hei hei salt in the restaurant at all, which was one of my favourite flavours! The service was fine and atmosphere slightly dull. To me, GBK is a former gem thats charm and quality has been lost to becoming such a massive chain.

I'd never thought I'd find myself reviewing a GBK but here we are. Though my friend and I only stopped by for a quick meal at a well-known trusty burger joint, our experience at this particular franchise surpassed all expectations, thanks in large part to the exceptional service provided by Elia. She took the time to engage in friendly conversation, making us feel like valued guests rather than just customers. The standard of food was also well above par for your average GBK. I highly recommend this restaurant to anyone coming through Westfield, and I will certainly be returning soon.

Nice experience for my daughters birthday meal. Reasonably priced. Child friendly. Respectful and engaging staff. Thank you

I used to love GBK and have eaten there a lot but not for a few years so thought i would try it again as i was in the area. Menu extremely poor and no kiwiburger or anything really different. Service excellent. However i wont return as it is just another burger bar and nothing that feels very different

We had Miguel as our server, who was very attentive, attended to all of our needs and overall provided amazing service. will come again :)

thank you miguel made my day with your fast service and kindness

Onion rings were peppery, no fresh juices, limited selection of soft drinks and all fruit drinks are fizzy, burger no longer cooked according to preference. Not even salt and pepper on the tables. It used to be a treat coming here and the service was excellent but it is no longer much better than McDonald’s, except for the meat. Although it was lunchtime the restaurant was quite empty.

Staff were friendly and attentive and place looked clean. I ordered the lunchtime deal of a strip burger and chips with an extra side of wings. The tenders for the burger were very dry and tasteless with the wings having an unpleasant odour which made me think it was under seasoned. It’s great that the chicken served is halal but I feel like the lunch options were not worth the money considering the burger is smaller than the full menu.

Miguel was very helpful. Would definitely dine here again.

We have been in GBK(westfield today around 15:45,not a busy day. The staff were really rude!!! I dont know how they recruite this person! Never go to this branch

Had a beef burger on gluten free bun with vegan American cheese. It was absolutely delicious. There was some sort of relish inside as well, all the flavors complimented each other really well. I had sweet potato fries which comes with a sauce. I chose the garlic sauce and that is the best garlic sauce I have ever tasted. Will definitely be going back

Went there with friends while on a class trip and was greeted by incredibly friendly service! After ordering, the food arrived quickly and it tasted amazingly good!!

Amazing food staff and very well priced for students

It's been pleasure to be in place like this! Everything is perfeckt!

The food is very good and the service quick and efficient!! Will be definetely back

Food here is good, however the service leaves a lot to be desired both in terms of speed and quality. Went into the restaurant only to workout ourselves you had to order digitally. To add to that the wait time is pretty lengthy.

We walked and was given a table and sat there for 15 minutes. No staff member acknowledged us. We were not asked for any drinks or even a sorry for the wait but we will be with you. We was completely ignored so we got up and walked out. Terrible terrible service

Went here for valentine's day. Burgers and fries were all very tasty and reasonably priced. The dessert menu needs a huge improvement as we got nothing due to lack of selection. Cocktails were okay, but a little basic. The hot honey butter turned out to be a red sauce, which is not what we were expecting. They should have more description on what some of the items are . Overall we'd come back here for the nice burgers.

I went to GBK at the Brunswick centre on the 29th Feb with my partner in the early evening. It was very disappointing. The service was poor and one of the waitresses spent more time on their phone than they did checking on the customers. Our food took a very long time to arrive (over 45 mins) and the my burger and fries were cold, whereas my partners was warm. The restaurant wasn't busy and the people seemed to be prioritising takeaway items over ours. No one checked on us, and we were so short on time, that we just paid on left.

My server was ariana she was great very attentive and made sure all our food was good. highly recommend. thank you ariana you were so nice

Ariana served me, very nice worker i love her she is so lovely and wonderful

Very good food as per usual - also very happy with the customer service. Ordered via Uber eats and they added two sauces and a dessert for free with a cute message for forgetting my sauce the last time I ordered :) would order again!

ariana was very lovely and helped us a lot

Great experience! Lovely food. Miguel was a great server.

Miguel was lovely!!! He made my friend and I feel so comfortable and he was so friendly

The food and the service is always great

very good every time i come here !

Always a pleasant experience every time I come!

Very quiet evening however service was slow sat in a booth asked to move as draft was felt food was nice will visit again

Service very good and pleasant. Stsff accomodating. Spouse really enjoyed the chicken wings and burger. No vegetarian only vegan options, seems to be the trend these days. Ordered vegan bean burger but didn't taste nice, strange chemical smoke taste. Chips good. I think for people who eat meat good place to go with family or friends.

Probably the worst place I have been to recentl We waited for 45min for an order and the food came cold, then for the bill another 20min because no one had time to come over. The waitress or manager was very unpleasant, she didn't even try to explain to us why there are such delays etc.

Sat us by the door freezing cold the food was meh I've had better burgers for Mcdonald

Ive been to many GBKs branches. This branch is the one I mostly visited so far and this is not because of a good quality but due to the safe and simple burgers. Chickens are halal here. There are not a lot of options for starters at all. The price is quite high compared to what you receive and sharing options are none(almost!!) If you take out anything from your burger, you need to pay extra for any alternatives or put some free sauce instead!! Like you take out the bacon, and what you get is more sauce!!! There is no any special about GBK but what is very good is the option of going no bun with your burger and it comes with a very good size of home slaw and salad. i can say this is the only thing I would like to go there once in awhile.

The staff were extremely friendly customer service was impeccable. The food was love at first bite the Lemonade was wonderful. 100 percent I am coming back . Not to mention I got free ice cream 😋

Visted between Christmas and New Years. Not as busy as I was expecting. Service was good, go seated quickly, ordered quickly and the food came out quickly. Waitress was helpful with answering our questions. Food was yummy. Would go back again

Not good I'm afraid but possible was under staffed and very long wait over an hour food was okay but got order wrong and came separately, don't believe I will return

We are not stranger to GBK came back from Dubai just for few days and we had to get a stop here. I went for the Korean burger kimchi is just hot enough amazing flavours the only disappointments is that the peanut butter on the menu. Also big shout out to the manager excellent service

I went to this place with my friend today and while we were standing there waiting to be seated, the waiter was busy with some delivery ubereat drivers, then when he finished with them he said sorry its only 2 of us today indicating we should go elsewhere! Terrible welcome. I'm glad I didn't spend my money in this place!

Always reliably good food. Table service was a bit slow in this restaurant, it was unclear whether they wanted you to order from the counter. It was also weirdly quiet for around 7pm but that meant we could choose where to sit. However, the food came in good time and was great.

I like this place when I go out with the kids. Being able to order with the app takes some of the stress away. A pity that it’s quite cold in the winter

A great time out. Loved the food and the drink. The service was excellent.

This was a first time visit & the food was very good. We went on a weekday evening so it was quiet, but the staff were polite. Great spot for a quick lunch in between meetings.

Came here few months ago. Waited patiently inside by the door to be noticed and seated, no effort was made, stood there for at least 3-5 minutes before finally the person made effort but ignored us and spoke to someone who had arrived after us. Walked right out, and went to bills instead.

Great food albeit slightly limited menu. Service was not the best with sides not arriving and when followed up with staff then arriving when the meal was finished. Staff were friendly enough and helpful just a bit of a disjointed experience.

I arrived and there was 1 table with 3 people... a server saw me. Looked at me, didn't approach me, sorta looked at me from a distance almost like he was going to ask for my order, eventually someone came and took my order

I work in Westfield and I stop by this lovely restaurant every day for my lunch break, I have had an amazing service by Andrea and she is a wonderful person, I am just amazed by the quality of food and amazing service by the lovely staff, 10 out of 10, well done guys

We’re no strangers to GBK and our trip this time was as good as it always is. Plus, with the 25% Tastecard discount you can’t go wrong. We order the Classic Beef Burger with extra bacon, the Korean BBQ chicken Burger, Skin-on Fries and Halloumi with Basil Pesto and Pomegranate seeds. All the dishes tasted great; however, our favourite was the Korean BBQ Chicken Burger. although it was a tad messy the tasted really outweighed that. The Chunky Skin-on Fries tasted nice, but we really miss the old matchstick fries they use to serve (hopefully they’ll bring them back).

Too expensive for the size of the burgers.

It was amazing. Chicken is halal

I really love this place their food is very good and the atmosphere is great

Used to be a favourite burger place - except really unpleasant experience today. First in the restaurant , first to order but oddly every other table who sat down and ordered well after us received their meal. 50 min later still no food despite asking. Prejudice or incompetence? The manager kindly apologised - the server looked disinterested and it showed . Amazed he has a job

The staff here are kind and lovely but the food is incrediy tasteless. If you like bland burgers this is the place for you. The best thing about the meal was the sweet potato fries and the dairy free milkshake. Try Byron or the GBK in Westfield Stratford instead!

Amazing customer service thank you

Food is not great Chips are worse than a takeaway chicken shop. Prices like £30 for starter, burger, chips and drink. Food doesn’t taste good. Got a fried chicken burger and it was way too crispy couldn’t even eat it.

Their brunch is awesome, I loved the beef burger and classic chicken. Tenders were really good as well. i took my valuable time to drop a review Best BURGER 🍔 EVER “I will definitely be back!” I was so impressed with my breakfast this morning. i finished my whole plate within time and were so impressed with the quality of the food and the short amount of time it took to receive it. Our waitress was sweet and helpful. SAIPRIYA GOJE, HER SERVICE AT OUR TABLE WAS SO GOOD. SHE WAS VERY HUMBLE ☺️ ☺️.

Called in here on our way home from seeing Loose Women , food , and service of a high quality ...

Dined in for dinner a few days ago at Westfields... Awful service from the waitress who was rude, didn't check to see how our meals were, despite us being polite about problems we occurred. Service was very slow with meals coming out. We then had to chase for a missing meal and side. Our drinks that did arrive came out after our meals because we had to tell them they were all missing, which then was frustring when we were still missing a coke and two milkshakes. The burgers were tiny and slapped/slopped together. Can't really describe the burgers as gourmet. Waitress was unapologetic for lack of service and missing items, she was quite rude despite us being polite about mistakes! Witnessed her being quite rude and short with her colleague who was making the drinks. Male member of staff taking out payment at till was courteous, asked us how everything was and apologised for our experience, giving us a kids meal free.

Tasting burger and a great staff.

Absolutely amazing service from the team! Will definitely come back again.

We ordered a gluten free burger and a normal cheese burger with sweet potato fries and haloumi. The gluten free burger was perfect, but the normal burger was plain and tasteless. Staff friendly, absolutely fine.

They've made their burgers smaller but also cheaper. This is great as it's more enjoyable and leaves room for French fries. The music is too loud and service is forgetful but it's a good spot for a quick, nutritious and flavourful bite.

Excellent customer service by Miguel. The GBK burger with blue cheese is the best I’ve ever had. Loved it. Strongly recommended 🌟🌟🌟🌟🌟

Food was amazing! Had a chicken burger and my friend had a beef burger, we decided to share and both delicious! They have a very crisp homemade Onion rings and the fries finely seasoned. The staff very polite and the food was super quick! Great experience.

Andrea and Vishal from the evening service team on Saturdays was amazing. Great customer service especially with kids! Thanks guys

Dissapointing food and poor service. Granted we had a big group of people and they were probably understaffed but still they messed up our order and didn't even bring out the milkshake that I ordered. The restaurant was not even particularly busy.

Service a little slow, even thpugh it was not busy.

Had the most amazing experience yesterday, it was also my sisters birthday and Meshal made it extra special, he went above and beyond. The food was great and the service was even greater!!

Gets busy in the afternoon especially in the weekends, but it's a great place with nice people and delicious burgers

Really tasty, fresh burgers and very hospitable staff! We had a little issue with our voucher and they sorted it really smoothly!

Amazing staff, environment, the staff really looked after us, and I just congrats Andrea the manager.

Really amazing food, and great service from Miguel who was telling us about his amazing tiramisu that he makes!

Absolutely the best burger I have ever tasted and I love burgers. Served within minutes and hit crispy chips and a very juicy burger. The customer service was outstanding, and the product was exactly what I was looking for. Thanks a lot to Juan thanks to Juan who served me.

Terrible customer service and their app seriously sucks. This branch is really dishonest and a buck of thieves. The promo codes once entered in the app are considered redeemed even if no order is placed. They just refused to honour the vouchers despite showing them in the app that no order was placed. They wanted us to pay again, what a joke. We left to eat inside Westfields

Absolutely rubbish, service and food staff don't seem to care at all I would avoid and has put me off ever visiting one again. Review of Stratford Westfield

Had better tasting burgers in other branches , felt the chicken panko was a bit over done as well as the bun.