Papa Ottimo Pizzeria in Hammersmith and Fulham

I am shocked of how bad service this place has. Can’t be real especially in a city like this. I called them to make an order for collection and in the beginning I was talking with a very rude young lady, and I was asking just for what kind of chicken pizzas the had. She was really annoyed, didn’t want to reply to me at all-god knows why she should have this behaviour and in the end she just finished the call without saying nothing. I was calling because I just wanted to order a pizza to eat , they were not picking up on purpose and after several times I was trying to call, a different guy picked up. I explained to him the whole situation and asked why this was happening and he said that we are really sorry and he finished the call as well. LIKE SERIOUSLY ? Is this a serious service ? I am just feeling sorry for the owner for having and paying such a bad stuff. Worst experience in my life.

It was so bad. There was no tomato sauce on the base, barely a tablespoons worth spread over a LARGE pizza. The cheese was so so so bad. It was so rubbery, did not taste like real cheese. It did not melt or go stringy like mozzarella is supposed to do - even cheddar. It was just terrible pizza. You can't really go wrong with pizza. I don't know how they managed to make such a horrible pizza. I didn't even want to give one star. My husband also collected the pizza and it was pouring down with rain so he asked for a bag for the pizzas and the guy behind the counter said no. How bizarre and unhelpful and rude.

Delicious!! Ordered for the first time on ubereats and absolutely didn’t expect it to be that GOOD!!! Great discovery and surprise. Will definitely be ordering again ⭐️

One of the worst experiences I’ve ever had ordering ever , made an order at 12 received a call an hour later to be told that they’ve run out of what I’ve ordered and I’ll have to go with whatever they put in instead ! The food arrived at 2:26 pm 2 and a half hours after I’ve ordered received the food cold and only had a slice and it went right in the bin . No customer care , no apologise nothing wouldn’t recommend

Emmy os a lovely and amazing waitress serving all the delicious food with a big smile. She recommended me the best pizza and dessert was jus the one I wanted. Pizza is fresh and super tasty. Clean restaurant, the manager was very friendly and helpful. Another waitress was also very kind and professional. I really recommend this peaceful restaurant The best place in London!