Pizza Express in Hammersmith and Fulham

Incredibly rude manager. Not once not twice CONSISTENTLY Frankly appalling and should not be anywhere near customers. Horrendous experience - RUINED our night Atmosphere was only great as we had a private event. Otherwise avoid at any cost

Pizza Express never disappoints! I’ve been a loyal customer for years, and with the Gold Membership, the benefits are absolutely amazing—such a great value. Their Romana-style pizza is simply the best in the world—thin, crispy, and full of flavor. Every visit feels like a treat, and the quality is always consistent. Whether dining in or ordering takeaway, the experience is fantastic. If you’re a pizza lover, this place is a must-try! Can’t recommend it enough. 🍕

Went to try the seasonal Christmas Feast Pizza with pulled turkey, sage, spinach, tomato with garlic, mozzarella, Gran Milano cheese and cranberry sauce - not bad, also tried the new Meatball Italiano pizza - quite tasty, but my favourite remains La Reine! Also tried the Snowball Dough Ball Wreath - with white chocolate sauce and salted caramel sauce, dusted with icing sugar, cinnamon and topped with chocolate treats - ideal for sharing. Service was a bit slow on a Sunday afternoon, only one chef? Couple of mistakes with order but all good eventually.

My son was in Chelsea and Westminster hospital and we asked a staff memeber at Pizza Express at Fulham Road if they could make an exception and allow a 50% pizza deal (offerred if dine in only, till Nov 29th) for him instead of dining in as he couldn't be out of the ward for too long. Unfortunately a staff member refused to do that, even though my son was with me and had IV in his arm so they could see we were not making it up. What difference would it make to the restaurant? You could just sit down, order and then ask for a doggy bag. Come on people, be more sympathetic.

Awful! Dry, burnt and unappealing.

I order every Friday from pizza express and this is the worst pizza I’ve ever had. Very disappointed.

Not happy didn’t receive all my order

Tasty pizza and fast processing of the order.

my partner and l shared the pizza it was hot delicious and will definitely order again. 😁👍

Absolutely amazing restaurant. Such wonderful and kind waiters and servers and the atmosphere is nice calm and tranquil. Thank you 💘

Shockingly bad!!!! Extremely expensive at £15.75 for the tiniest portion of Mac & Cheese, would not even suffice my child!!! Appalled!!!

Had a fantastic time at this store, all the staff were incredibly friendly and made me feel at home. Will definitely be returning! A special shoutout to Curt I think was his name for being so kind and welcoming 👍🏻

Really friendly stuff and nice vegan choices! 🌱🍕

Guy I don’t know the food because I’m just pick them up but from some years ago to now su much change for start was constantly full and as well the take a way and was all ways family with kids is mean was a comfortable place where pass the time but now the management is so bed 3 people inside restaurant empty and you need to still waiting long time for have what you want that I mean something anyway hope the pizza is good bye all

The thin crust of the pizza is hard to shake, the service charge for 10 people is £30. The roast chicken will burn.

Beer was alright, their pizza express special beer was decent, but pizzas are a big rip off. Their taste is decent, but size and thinness is a big scam compared to prices. The place has ants on tables, pizza cutters don't cut even the thinnest pizzas in the world. I wouldn't recommend getting romano pizzas, because you can't even properly eat with cutlery, by how the base is that thin

Nice outdoor space. Free parking after 5.

It's definitely overpriced for what it is , but they have a nice service and it is convenient to go there with the kids, so it's a good family place for sure.

Staff were lovely food amazing!

The restaurant itself was fairly quiet, so a nice calming atmosphere however the service could be better as the waiters were quite slow getting the menus to us and clearing the tables. Brownies for dessert were supposed to be warm but weren’t.

Had quick service with great pizza. Ambience was set lovely and customer service from Ash on point. The cook also took care personally making sure I got what I wanted though I didn’t catch his name.

Highly recommend the pizza making experience on offer for groups of children. We took a class of 30 and had a wonderful time. Leandro was excellent, he taught the children how to make their crusts and was super friendly. The children had a delightful time and were so proud of their pizzas! A big thank you Leandro and the team!

Great service was fast and helpful servers.

End of season meal. Well worth. Great food, great service, great pizza.

A team of utter professionals. They just love to make your experience of eating at Pizza Express one to remember.

The service from Marielys was fantastic and the pizza was as delicious as ever!

Guys. Everything was amazing. Just one small thing. My card was declined when paying the last order. I didn't even realised until I got a mesage from the bank. Could you please send me some details so I can pay. Thank you

My friend and I were in this pizza hut for dinner for a special occasion. Despite the place being extremely empty the first lady Rosa who approached us attitudinal approach remained questionable. She did not want to seat us at the table we wanted, despite being empty, seated us in a dismal corner. However, we saw Mary. She had the hospitality touch. And she seated us just where we wanted. Thanks Mary. We so appreciate. Adh thanks for your info. MARY, YOU ARE Diamonds!

Leandro was fabulous and looked after us brilliantly! Thank you!

food was amazing, came very fast, servers were nice and helpful

Visited restaurant with my friend last night and I really enjoy the food and the service which we get. Pollo pesto and calabrese pizza was delicious.

I arrived at 6:30pm with my children and asked if we could sit at a booth only to be told “no, we have a large party coming.”. Nonsense, no large group arrived in the following hour

I loved the staff❤️❤️❤️ they were so lovely and helpful. However I’ve noticed the head chef was very rude and mean to them. I have worked in many restaurants and managed many how he was with the staff is very wrong!!! It’s bulling!!!! He could get away with this maybe 10 years ago but now it’s not acceptable !!! He should be stopped! And the kitchen it’s open everybody can see it!?!?

Order pizza, pay for pizza, get no pizza

Waited ages and cold and wrong item

Hi, I wasn't expecting the treatment we received on Friday, February 2nd, 2024. I went to dine with my wife (not the first time) at 8.00 pm. , there was only a table of around 6 customers next to the window beside the bar. When we were trying to find someone to ask for a table, we were approached by a lady (sorry, I did not take her name) with zero manners, telling us they could only give us a table at 9.00 pm I asked her why, she told us there were lacking personnel. NO excuses, sorries, hello, forgiveness, just plain goodbye. No way to treat customers. I am sorry I have to write this review, but I was disturbed the way she acted (by the way there were people making pizzas at the kitchen)

Takeaway order. Nduja Pizza and Calamari. They have a driver entrance for takeaway, which even a takeaway person has to use. I stood there for a while. No attention. No one looking at me. Just gossiping in Italian amongst the wait staff and manager. After 6 minutes, I beckon the manager and he says "oh, it has been ready for while- here it is.." At home, the Calamari, was 'burnt' as can be seen in the picture. I took it back within 30 minutes and they said "please ask for refund on the website". Refund has not come yet. Refund is not an issue for me- but I am wondering how one can 'burn' calamari.....!

Absolutely love coming here. It's one of a few places I can take my autistic son without having to worry. As always the staff create a lovely atmosphere filled with laughter. Bonus the staff join in the boys crazy excited conversations. My autistic son is a creature of habit so coming here is easy for him, he feels safe and feels confident enough to order his own food here. Any specific or special requests for my autistic son are done with a smile. Thank you Leandro and Alexander for looking after us today (and every time we come). :)

Enjoyed an excellent pizza with wine before heading to Craven Cottage

Visited here and was looked after by Ash, we found both the food and service to be excellent. Thank you once again Ash.

I was greeting by Alex , very nice guy . He took our order and helped us to take the best decision The food was amazing Thank you Alex and all the team

Very nice food and excellent manager. Would definitely come here again

Very friendly host and waiter. Food was amazing, when I ordered incorrect app they corrected it without issue. Definitely would recommend!

I recently had an exceptional experience at Pizza Express , and I want to express my gratitude through this five-star review. The service provided by Leandro and Alexandre was outstanding. Their attention to detail and friendly demeanor added to the overall enjoyment of our meal. The pizza was delicious, the atmosphere was pleasant, and the staff's professionalism made our visit memorable. Thank you, Leandro and Alexandre, for your exceptional service!

Great evening here, our waiter Leandro was very attentive and helpful throughout the evening, with some great dish suggestions

Leandro was an extremely polite, helpful and really nice guy. Fantastic food for our New Years Eve. Thank you Leandro and the team at Pizza Express. Happy New Year!

The pizza was only warm but nothing wrong with a warm up in the oven.

Food cold and not gluten free tagged

Really good food and perfect attention and service. We were served by Leandro. Thanks for all!

Came to Fulham Pizza Express with my daughter. Fantastic experience, great food and superb service from Pedro and Leandro. Thank you. I’ll be back.

We had a lovely time at Pizza Express Fulham, amazing pizza as per usual & a delightful, friendly, super helpful waiter by the name of Leandro. Thank you, you were super cool!

Leandro and Pedro were lovely, amazing service. Very quick and so polite. By far the best pizza express in the SW

Leandro was brilliant - he even told us the best deals! Great time and food was delicious

Leandro was very kind and helpful!

Lovely pizza express. Has exactly what you'd expect, the pizza membership discounts are good. Friendly staff, well cooked food, all well priced.

The vegan giardiniera pizza was delicious & the staff was amazing, especially Zuza ❤️

Amazing food (Pizza 'padana' is always my go to) and great service. Zuza was very knowledgable and professional, she made my night. Will definately come back.

Delicious vegan options! Lovely experience and amazing service from Zuza, will be back!

Pizza nice but berry mojito was the saddest cocktail I have ever seen, barely full with ice cubes a piece of mint and lemon... Does their bar staff know how mojito actually looks?

Leandro and his team were great for my daughter's birthday lunch in the private room downstairs. He was a pleasure to deal with and promptly replied to e-mails to organise the lunch. The girls had a great time.

Excellent order and first class delivery - thank you.

Love Pizza Express! This restaurant is perfect for the whole family.. You are always well looked after..

Very good dinner, very friendly waiters and very relaxing atmosphere. Thank you manager Elais for looking after us 🍕

Pizza was great, manager Ash attended to us and was really friendly, overall great place

I eat here often. It’s one of my favourite pizza express branches to dine at, the atmosphere is relaxing and the staff are 10/10. Could never fault the service here

Waiter was really nice and helpful - had a great time!

Marielys was super nice and helpful, gave us great recommendations and the food was great

Lovely dinner great food.Thanks Marielys.

Lovely time at this pizza express. Ray was very attentive and friendly. Food was excellent, as always! Will be back

Came for a dinner with my family we was a bit stressed with the day we had but this time we had inside was very pleasant and relaxing the waiter raynai and the chefs were very friendly and always seeing if everything was okay definitely recommend this place for a good time

We always enjoy the food and excellent service at Pizza Express 895/896 Fulham Rd.

Place was not too busy but food took a long time to come as they seem to be prioritizing delivery/takeout orders. It took nearly 40 minutes for our food to arrive and we saw multiple other tables having the same problem - all we saw were delivery orders being filled while we all waited.

The staff were fantastic, attended to us well. Unfortunately the air-con is broken so inside is quite unpleasant, but other than that everything else was very good.

Amazing service :) Ash really made our night, very friendly and helpful. Highly recommend for good food and atmosphere with amazing service.

I had a great dining experience at this restaurant and thank you to our server Ash for the friendly and amazing service

Staff were great, we were served by Ash, he was amazing in providing recommendations to suit our dietary requirements and overall was extremely friendly.

We ordered pizzas which never arrived, the store stopped picking up our calls and we did not get a refund either! Terrible service, no customer service!

The food was to the standard which we expect and our waiter Ash was so caring. Definitely recommend 👍

The manger and staff were fantastic, I took 45 children and 8 staff. Will recommend it to friends and family.

Amazing service and great food.

We ordered pizza through just eat and the restaurant forgot to handover pizza to the delivery guy. When i called the restaurant, the guy was blaming just eat instead of acknowledging that he forgot to give it to delivery man. And he didn’t even helped to sort this thing out … very unprofessional staff and attitude from Pizza express, Fulham

Good friendly service. Pizzas were perfect. Good salad. Bottle of wine and beers.

Food took a long time to come as well as taking 5 minutes to notice us by the door.Very understaffed food wasn’t as good as other branches mainly cause we could see our pizzas on the side waiting for over 10 minutes.

I was taken ill and stopped here for some assistance. the staff were very helpful abd caring quite happy for me to sit refresh and no rush. Caring and a credit to themselves and the business

Got a takeaway from this place through Deliveroo... it was rank. 30 quid for 2 small pizzas, they were literally the worst pizzas we have ever had. The topping looked like it was thrown on top in anger, it was all congregated on one side of the base, it was sludgy and cold, the base was dry and brittle like it was old... we tried eating it and immediately seriously regretted our decision, it was extremely salty. Its a disgrace that they delivered that to us in the first place. I have been privileged enough to have eaten Pizza on every continent on the Earth and this is LITERALLY THE WORST EVER. Do yourselves a favor and steer clear of this place... the quality is seriously poor and you will immediately be looking for somewhere else to source a replacement dinner the moment you receive your pizzas, albeit 30 quid out of pocket, like we are now. We also called and complained and they were unhelpful and acted like they could care less. Best of luck to you, but we will not partake again.

We were there for dinner and had pizza. The pizza was very good and we really enjoyed the nice atmosphere as well. Special thanks to Justin for his kindness. We recommend it.

Great food as always, good service, but restaurant was nearly empty at lunch time so very little atmosphere

Awful awful service. Went in, was not allowed to sit anywhere but the proposed dirty table, which he then cleaned. The table I was sat in - now cleaned - was 30 cm from another table which was absolutely filthy with food all over both the table and the floor. When I asked, in a very calm way if the table next to me could be cleaned as it was extremely unappetising, I was met with dirty looks and retorts that the manager had cleaned THIS table for me. Why would I need the one next to me cleaned. So off putting I left, very upsetting and rude. I come here regularly and this was shocking and very upsetting.

Decent size/number of tables for the location. We turned up early evening and were lead straight to a table. Ordered a peroni and a garlic bread with mozzarella, expecting to share one for two of us. The garlic bread was tiny but tasty (they definitely didn’t scrimp on the butter). I got a giardiniera pizza and my daughter picked a margarita pizza which arrived soon. Lovely pizzas and friendly staff. All in all a good experience.

Food size so small. £8 for three chicken tenders. Outrageous and will never order again

Ionut provided the best service

Restored our faith in Pizza Express being able to provide tasty pizzas again, so many of their restaurants have faded into tasteless obscurity. Staff friendly and attentive, service brisk, will go back again soon.

What a lovely time with the kids, staff was so helpful and kind.

All the pizza toppings slid from the pizza

Good service, great atmosphere and good food.

Appreciate it was busy on match day,but don't sit people down,ignore them for 20mins,then serve the next table who literally had just arrived. Walked out. Toilets decent,about all it's good for,as I couldn't get any food here.

The quality of food is good but was less enjoyable as it arrived late and cold - reheated pizza and calamari not the same. Hope this was just a one off 🤞

Delicious pizzas, absolutely love them. Thank you!

Pizza was disgusting, dough balls obviously had been frozen. 50% off on starters is not worth it for this rubbish. Pizza Express used to be decent but this sucked. Better off buying a fancy one from Sainsbury’s for a third of the price!

Food came quickly and was delicious. Really nice customer service I was a bit indecisive about was to get but Ionut was welcoming and very patient with us. Would recommend