Gourmet Burger Kitchen (GBK) in Camden

It was a fantastic experience will recommend

Very good establishment and very friendly staff! Really enjoyed my meal here and would definently reccomend.

Great burger and great staff. Milkshake was great

The food was cold and packaging was poor , the bag wasn’t even sealed close properly , i ordered extra pulled beef and it wasn’t any pulled beef on the burger at all , it took very long to arrive and with the bag being open i couldn’t trust the food to be untouched wile it was in the way to me , this is worst experience i had and the food was very expensive i expect better food and service if i spent £30 for one burger and chips

We placed an order for food 18:05 - at 19:45 it has still not arrived. Food arrived cold. What a waste of time. Order from elsewhere. And we paid extra for fast delivery.

Customer of this burger place really and truly food is decent but manager is quite rude to be honest I saw her being very rude to the delivery drivers the innocent people's that’s trying to make a living, saw her being very rude to the drivers cause he tried to come and pick up the order, fix the attitude manager I believe she was

My meal arrived over two hours late, which was incredibly disappointing. The long wait ruined the convenience I was expecting, and by the time it arrived, the food was not as fresh as it should have been.

Used to be my favourite burger joint, but my last visit will be exactly that... my last. They have stripped the menu of everything nice! No sweet potato fries, only three burger options and even the baconaise is completely different to what it used to be (not fresh, tastes like it's from a bottle). Such a shame, but all these changes are unforgivable. This particular location is also always empty and freezing inside.

Holy shit I don’t write reviews ever but this place deserves it

I stopped ordering food because they don't have the Korean Fried Chicken burger anymore. What a shame.

Very poor service very rude people very bed food

Beef burger meal deal with onion rings and a milkshake but only the milkshake turned up. Driverr said that’s all he got. Restaurant said he just left too quick and wouldn’t remake the order. Requested a refund. 0/10

Very overcooked burger and frirs

great burgers but missed the avocado add on

I’ve tried both smash burgers they have. They are actually very similar, the main issue is HUGE amount of fat dripping from the burger. I like junk food but it was too fatty to eat.

The OG GBK has still got it. Tried the smashed classic (triple) and it was mighty fine. They swapped out american cheese for cheddar at my request and it wasn't a problem. And, adding bacon tóok it to the next level. Paired with chunky chips, onion rings and some coleslaw it was a great feed for 2. For old times sake I was compelled to have a chocolate shake - and it was as good as I remembered (I think I first went to this store back in '07!) [My favourite burger from yesteryear was sadly no longer on the menu - chicken, cranberry and camembert] Service was great - friendly and timely without being intrusive. Really enjoyed a culinary trip down memory lane

Pasando, terraza parecía encantador y protegido del tráfico. Tomó un golpe. Dos hamburguesas de queso, una flaca, un rosado y un merlot. Servicio súper, hamburguesas v agradable, tomate de res fresco, queso cheddar bueno (no plástico). Bollo de buena calidad como hamburguesa Wasctge en sí. Nuestro servidor Sagar era encantador, atento, educado, explicó cómo el menú y el servicio se había actualizado (recordé la sucursal de Belice Pk hace años, pre-pago y cola - no es agradable). Un súper almuerzo, tomando el sol en la terraza. V impresionado con toda la actualización. Y Sagar 😅. Buena relación calidad-precio. Volveré.

I'm just a delivery man who was on my normal work day when a female employee treated me very badly for going into the restaurant to pick up my Uber order. I was very sad about her attitude and treating me so badly.

everything was perfect, nothing bad to say

Despite asking for 2 items (chilli jam and tomato) not to be included on my burger one of them was. What's the point of allowing customers to leave certain things off if the restaurant staff don't read the order properly. They clearly read the order, because they left one of the items off, they just didn't read it properly. Just Eat said they wouldn't do anything, despite having photos of a burger and bun covered in chilli jam.

Always have nice friendly staff here

I don't know whether it was gbk or whether it was just eat, but there was an offer of a free ice cream tub with an order over 30£. unfortunately I did not get that. The food that we got delivered was excellent and on time

The service was great. The burgers and most of the sides too, as well as the strawberry fizz. My friend didn't like the salad. The street is a bit noisy for dinning outside.

Highly recommend this branch, customer service from Carita was incredible. Thank you for a wonderful experience :)

Food was good overall its just not 100% the best as onion rings were very oily but i did still enjoy them. The burger was a bit dry but the shakes are out of this world! You have to try them!

Delivery guy was nice and helpful! It wasn't easy to find where I was and the driver was patient enough to come find me

food was not edible. very cold. very disappointed

These burgers are the best! But it's a tricky balance to be a dine in & take away at the same time. It would be really enjoyable if there weren't that many helmets in the room 🤣

I am sorry to write this, but it seems that only by writing negative public reviews, businesses react and stop making the same mistake. I have been coming to this burger place for years, great staff, but the kitchen gets wrong 1 out of 2 times the beef cooking instructions. Every time I point this out they say 'we will make another one', which means: 1. Wasting food 2. Waiting for another 15min to get served. Sometimes I have visited this place with a friend and I had to wait extra while my friend was eating. If you are a foody and social person, you know that eating at the same time is key to enjoy the food properly. Last night I ordered to take away. I ordered the burger 'medium: pink and juicy'. Well, not to my surprise, I checked the meat once I got my paper bag with my order and the meat was 'well done', almost overcooked. I pointed this out and the staff said the usual 'we'll make another one' to which I answered that I was going to be late if I had to wait again for a burger to be made. I was also offered some onion rings, but no thanks, they are deep fried and doesn't fix the recurrent issue. Moreover, once I got to my friend's place, I noticed that the amount of West Country Cheddar and dill pickle was pretty much unnoticeable. However, there was enough bacon to feed a rugby team. I know this can sound fuzzy to some people, but if this mistake happens 5 times at the same place, one just gives up. I have decided to stop visiting this place. Hope the kitchen team pays more attention to these details.

Great burgers l! I definitely recommend!

Ordered on Deliveroo a plant based burger and was given meat and ate it after not having eaten any for 10 years . I feel genuinely sick. Only option staff gave was for me to order a burger again from them on Deliveroo. Disgraceful. Will never order from them again.

My cheese burger was better than expected

Looking for a good burger in the West Hampstead area, we came across this address and were not disappointed! The burgers are very good, the menu is varied and the service is extremely warm and friendly. We had a great time and recommend this place!

Absolutely perfect if you food. The burgers are amazing I never tasted any bugs, better trust me I’ve had a lot of burger in my life. i’ve been here about 100 times now, and I can’t find any place better than this so who ever owns this place. Well done.

They didn't send my drink and always burn the outside of the patty. I wanted it pink but was overdone and burnt. I won't be ordering again.

Food was OK but was 15 mins late arriving. no issues with delivery driver.

GBK… a lovely place in Hampstead nice environment with friendly staff. Food & burgers were great wasn’t to keen on the fried chicken wings, but other that was good …..!!👍🏽

Every time I crave burgers. This is the address I will end up in! Its too good. +I also love there milkshakes & chipss.

My cheese and bacon burger was absolutely delicious and the service was really good too. I will definitely be back

I went for an early dinner on a Friday evening after a hectic week. Quiet at that time. Very small branch with limited seats and some outside too. Appears to do a lot of delivery. Clean. Staff were friendly and pleasant, good service but it was just me with a restaurant to myself! I had the Korean BBQ chicken burger which was a chicken breast fried with GBK seasoning, kimchi coleslaw, Korean BBQ sauce, sesame seeds and coriander. Chicken is halal. Sides are not included, so you need to order this separately. I had the sweet potato fries. GBK are one of the few places to do it. So good! The fries came with a complimentary sauce so I chose the tomato relish. Food was divine. Freshly made and well presented. Needed. Portion size is generous. The burger had a little too much BBQ sauce which was overpowering so you couldn't really taste the coleslaw. Very messy to eat. Nice but I wouldn't have that burger again. The fries were so good with the relish. Not cheap at all. Nice for a treat! Not a huge menu or variety but enough. Vegan options too.

Preparing the food and sending it out for delivery took nearly 1 hour. 1 burger was medium as asked for but the other well done. Everything was cold and had to be microwaved. The quality and the wait was definitely not worth over £20 for a burger and chips!

I order via Uber eats and their burgers are literally the best!! Also try the sweet potato fries 🍟

Over 2hrs late and missing a burger. Very poor. Experience and very disappointed.

Beware, beware, the chicken is expired, and it has a stinky smell. Today I was in the hospital cleaning my stomach. I waited in the hospital for ten hours.🤮🤮🤢🤢

Received an overcooked, burnt burger that tasted horrible. Probably the worst burger place in the area

Was quite disappointed by this GBK in particular. To start the burger was quite burnt on the outside which took away from the taste, it wasn’t just a smoky chargrill taste but burnt. Fries were very mid as well. Milkshakes one was very watery compared to the other. Staff prioritise the deliveroo drivers who were constantly coming in leaving a cold draft at this time of year unfortunately. Altogether the worst GBK I have been to unfortunately!

I made an order at 6pm and my order cane at 8pm and when it came it was freezing and so hard so i did through it away , so so disappointed as also i had to contact costumer service and place that I ordered from as it wasn’t their fault at all , they said that food is ready for long time but there is no delivery driver here . I paid 16£ and i want my full refund for this .

Clarita was very welcoming, the food was great and the price was very decent :)

Food was fresh and service was excellent 🙂

Chicken tenders were very hard, good thing i had the sauce

The food was cold. Total waste of money.

Asked for medium rare burger and it was totally burned. Tasted of burned meat. Inedible

Onion rings were burnt and GBK refused to send replacement

The food from Gourmet Kitchen is always first class and Just Eat always deliver on time, so what’s not to like?

Burger was burnt . Driver could not find my address and had to call me . Milkshake had melted

The great was super. I had some issues with my wowcher deal I had bought and redeeming this via the gbk app. Alexandra was amazing she was able to figure it ok and put the order through for us via the app and was able to use the wowcher. Thanks for saving our date night

He gave me the option to choose the degree of doneness of the meat, and it was cooked to perfection, best burger I've ever tried

The Korean chicken burger didn’t look like the picture at all. Looked lame and underfilled. Also the chicken was burned outside but looked red inside. Not tasty. The chips were very soggy. Definitely not worth the £15 plus service charge plus delivery. Food has been coming quite bad in my last deliveries and this was probably the last straw. Not getting from here again

Loved my veggie burger and fries. Would go for a chocolate shake next time.

Ordered at 8pm food took over an hour to be delivered very poor and would of ordered elsewhere if l was notified earlier. App just said courier at restaurant for 40 minutes. Not at all informative and not accurate information

40 mins late. Did not listen to delivery notes

Speedy delivery. Great quality burger and the meat in specific is so tasty

Burger wasn't very hot but it was still absolutely excellent. Fries were quite cold. Delivery time kept changing from 9.25pm to eventually 9.45pm but finally arrived at 9.54pm. This place does quality burgers though. The meat is top notch and I love the fact I can have it medium. Very tasty.

Restaurant bien décoré mais très vide. Pourtant l’attente pour les plats se fait ressentir. De bons burgers mais le prix est trop excessif (40£ pour 2 et les frites ne sont pas maison)

I adore GBK! I highly recommend this place. I never get burgers better than i do here even if its at a high end restaurant. However, I am so upset they got rid of the chocolate chips in the chocolate milkshake and the very skinny fries! I hope they bring them back. Don't let that stop you from coming though!

Limited menu but its exactly what the concept is for a "medium posh" burger shop. The burgers are flavourful. Although I noticed some inconsistencies across the same item regarding texture and taste. I guess depending on the Chef but usually always good in different ways. I have had takeaway and eat-in here so I understand both experiences. Cleanliness can be better overall (Toilet, Restaurant floor and cups and cutlery). Staff and Management are great. I had my order mixed up order and the whole order was replaced for free the next time I visited.

I just had the best time in GBK! The cozy atmosphere made me feel right at home, and the staff were incredibly friendly. The food was seriously delicious - each dish had its own special flavor that made me smile with every bite. The service was top-notch too, they really made sure I had everything I needed. Can't wait to go back and enjoy more!

Good food, good service, good price.

I’ve visited twice and the table service is excellent with really friendly and attentive staff. The burgers and sides are super tasty and served hot. Portion sizes are good. The Oreo and salted-caramel milkshakes are delicious, come x-large size so very filling! Cosy and small venue with an American diner style ambience.

Nice place, delicious burger. Perfekt service.

The burgers were overcooked. I asked for well done not burnt .

Bleugh. Will never order from here again. Really gone downhill from when it first opened and now they’re trading on the name. Burger was dry, unpleasant to eat, had almost no salad in. Disgusting.

Fries were both burnt and cold, quite the achievement. They also were unseasoned, despite supposedly having Cajun seasoning. Think unseasoned, brown grease-shells. Burger was stone cold.

Smaller portion than remembered and quality isn’t the best, plus I’m sure they got something wrong and scraped it off

The service was kind and fast and the burger was great, I definitely recommend

the sweet potato chips are burnt! And taste bitter!

We ordered from this place for the first time on Deliveroo. We wanted to love it, but my "well done" patty was black and charred on all sides, and covered in condiments so it was not immediately visible. That patty shouldn't have been served. Bad quality and non existent QA. Avoid.

Had to knock a star off as burger was well done not medium but still quality meat and good taste. Decided to try cheddar this time but prefer American cheese. Couldn't really taste the cheese at all. But overall still a very good burger.

Best burger by far, the service was very good too. My kids loved the milkshakes

Consistently excellent food, really helpful staff and management. Highly recommended.

One of the best burgers in London without a doubt! Especially the blue cheese delicious!

Nice, cosy place near West Hampstead.

good food exactly per our selections on the site, cooked right and all the right ingredients added and subtracted.

Wrong order. Was corrected in the end by having to drive and pick up.

Friendly and welcoming staff. Great burgers, especially korean fried chicken. Also good vegetarian and vegan options in both mains and sides. Great atmosphere. Will definitely visit again.

I recently visited GBK with my wife, and unfortunately, our experience was quite disappointing. We arrived at the restaurant approximately 30 minutes before the closing time, as displayed on Google Maps. Upon entering, we were greeted by a friendly and welcoming lady who promptly seated us and handed us the menus. However, our positive expectations were shattered when another employee approached our table and informed us that the restaurant would be closing in just 10 minutes. This sudden change in attitude and tone caught us off guard. Understandably, we considered leaving, given the limited time remaining. When we expressed our intention to leave, the employee urged us to stay and place our order. Unfortunately, his choice of words left a bitter taste in our mouths. He commented that we should "mind the times" before entering a restaurant. This remark was delivered in a condescending manner, implying that we were at fault for not being more aware of the closing time. The encounter left us feeling upset and unwelcome. It's disheartening to receive such discourteous treatment, especially after being warmly received initially. The overall lack of professionalism displayed by this employee tarnished the otherwise pleasant atmosphere of the restaurant. While I cannot comment on the food and service beyond this initial encounter, I believe it's essential for the restaurant management to address these issues. A respectful and accommodating approach towards customers, even during the closing time, would greatly enhance the reputation of the establishment.

Loved their burgers especially blue cheese with chicken panko burger and their oreo milkshake. 😋 I miss their satay burger which is off the menu now hopefully it will be back soon🤩

Happy with the food and service provided.

Exceptionally good burger this time. Absolutely gorgeous and juicy and everything a burger should be. Excellent French fries as well and again I was delighted they had no cajun seasoning as I don't want it. Everything was still hot when it arrived as well. Really enjoyed it.

the man who delivered the milk shakes said he was going back to get me 2 new milkshakes as they spilt in back box , he didn’t end up coming back .. so I didn’t get my milkshakes

Good burger and fries. Friendly service too.

10/10 burger. No words. And thank you so much to Carita for being so helpful & such a joy! Great service. Gonna specifically start coming to this branch now

I’ve ordered from this branch of GBK before in the past. I usually order the same meal and I was very disappointed by the quality of the Taxidriver burger this time - it was practically inedible. The avocado was brown and stodgy, and I tried to remove this only to realise that I couldn’t differentiate between the avocado and the cheese. It was a gloopy mess and my burger bun was soggy.

That's a burger! Meaty and cheesy and delicious. Was absolutely delighted that my French fries didn't taste of any cajun seasoning because I really didn't want it. Good dose of salt and they were great. Very good!

Food is cold But more importantly- i ordered the fries with the special salt & the chips came plain

very poor quality little cold and another GBK West Hampstead is better but I don't understand why everyone doesn't maintain the same standards

This was the best meal of my life. The service was absolutely amazing!! Can’t fault

Teaspoon of Satay sauce on half the burger

food arrived after almost an hour cold meat tough food landed wasted money in the garbage

Tasty! I had ordered a few sides as they were half price, this turned out to be an epic combo, everything was poifect 🤌 (note - what is in this bowl is only half of each portion, I couldn't fit it all in to 1 bowl)