Gourmet Burger Kitchen in Bracknell Forest

The dining experience was unsatisfactory. Upon arrival at 12:50, we were informed that the restaurant would not open until 13:00. After returning at the designated time, the staff displayed a lack of enthusiasm and interest in serving us. Additionally, one staff member had an unpleasant body odor. The food took an extended 45 minutes to arrive and was incorrect, necessitating its return to the kitchen for correction. The milkshakes were of poor quality, with an inexpensive and unpleasant taste. My daughter discovered a hair in her burger, causing her to lose her appetite and leave half of it uneaten. Despite consuming most of my meal, I subsequently fell ill with food poisoning. Given that it was the only meal I had that day, it is likely that the burger was the cause of my illness. Throughout the meal, no staff member inquired about our satisfaction, and upon our departure, they failed to acknowledge our presence. Overall, the dining experience was deeply disappointing, and I cannot recommend this establishment.

Service was poor I was with a work colleague we were supporting 3 girls which we took for dinner, waited 30 mins for drinks burgers were cooked properly burgers came first about 5 mins later chips came brought ice cream with our drinks when we hadn’t had main meal

Food was awful..waited 45min for our food and 30min for our drinks..burgers were raw and greasy.chips tastless strawberry milkshake had no flavour to it definitely wasn't strawberry..1 staff member was decent and apologised other staff didn't seem bothered..will never go there again..cost us over £20 each for a burger chips and drink and 3 small ice creams..that's £100 we spent on the worst food iv had in along time

Fries and wings were very oily, clearly cooked in oil that wasn't hot enough. The beef burger patty was bland and unseasoned, the toppings on both burgeras were sparse. The burgers were also tiny. For the price this was terrible.

Great service from patrycja! Great food!

I had a quick bite to eat here just as they opened. I always love the food and the shakes.

£16.70 for a burger and a soft drink. Cannot say I enjoyed the burger. Avocado was grey and tasted bad. No WiFi in the store. Go back to the days when you first opened. Burgers were way better and not half the size.

Ordered via Deliveroo on their priority delivery, food was cold which is not acceptable £2.50 extra for a crap delivery!!!! Burger boxes unmarked so had to work out which burger was which and the chips were non existent in the bags (worse than walkers crips!!). All in all crap so won't be using them again, if I had sat down to eat in the restaurant and that is what was served up I would have left it and walked out. £47 for 3 burger and chips and getting cold small portions what a disgrace.. Mac D's is better value!!! Steer Clear

They put a becon and beef patty in my vegetarian burger. Its not the first time there was something wrong with my order. It was definately my last order with them. Do not recommend.

The wrong item was sent and it was all freezing cold so I couldn't eat it. They also sent a salad which could have something that I have an allergy to. As I can't have the dressing on it.

Stopped ordering gbk about 6mths ago due to poor quality, badly cooked burgers and melted milkshakes, I can wholeheartedly say from todays order nothing’s changed, cold burnt burger, manky lettuce leaf and milkshake like pink water. Consistantly bad

Food was great, but off putting the guy behind the counter eating an eggie burger in between taking orders at the till and serving diners without washing hands.

Pati gave great service and recommendations. Amazing burger. Definitely recommend!

Wonderful staff and management. Had a lovely meal last night with great service.

Menu has been trimmed which means alot of the old favourites are no longer there including sweet potato fries. However, still tasty and great service

Original delivery time was between 18.50 and 19.10. Then the delivery changed to after 19.15. The food arrived at 19.26 and was stone cold. The toppings were minimal unlike when I had ordered previously. Delivery and service is usually pretty good, but this time very poor.

Ordered at 7:26pm. Delivered at 9:52pm. App gave a delivery time that moved several times and doubled while we waited. The app informed this was due to Just Eat delivery, not the restaurant. Some food was cold when it arrived.

I write this with a heavy heart GBK has always been amazing and after the one in basingstoke closed down bracknell is our nearest one so very rare I get to come. However our experience on Father’s Day was poor. We arrived and we’re pretty much the only ones there which surprised me on Father’s Day. We ordered the food and when it arrived we had to send the chips back as they were stone cold. They arrived back quickly but was obvious they had either been flashed back in the frier or microwaved as they did not taste right. The burgers (which in the past had been amazing) were not cooked well (medium and medium rare were both more medium well or burnt. The sauce has also changed and didn’t taste great. We were told they had no onion rings so neither were in our burgers. We ordered a cheese cake for pudding which took almost 20 mins to arrive and when it did was frozen. They said it took long because they were trying to defrost it. It also had a shard of plastic in it so had to take it back and ask for a refund. The chocolate shake has also been downgraded with no chocolate chunks in it anymore. When raising the issues (and I’ve seen this mentioned a lot on here) I had to stand at the bar waiting for the manager to get off the phone (who was dealing with a personal issue not a business issue) for around 5 mins to acknowledge me. For what now costs around 70£ for a meal for 4, the quality vs price was way out of line and being honest, I don’t think I’ll be returning to GBK. Not sure if it’s cost cutting, or the closure of stores has led to a decline in love for their product and experience. But you can’t charge premium prices for burgers which are below the standard of what you can get in McDonalds. Sorry GBK but you’ve lost a long standing customer who loved your brand, your product and experience.

We have enjoyed our food every time from GBK, it is by far the best burger place in Bracknell. I tend to order a blue cheese burger, and it is without fail, delicious. The staff are also really polite & helpful - I'd like to thank Sam, Patricia & Emma for their great service on our visits. Back again soon!

Great lunch! Food is pricey but okay for once in a while outing.

Quite a wait for food even with only 4 other tables full, food was delicious though and they take cash, which is nice.

Wouldn’t normally write a bad review but the service really needs to be improved. The food when it finally arrived was good, but given the price charged for a burger and chips, the service was dreadful. We waited an age for the food then when it did arrive we were served the wrong food as another table had instead received our order so we had to wait even longer. Restaurant was quiet but they were clearly prioritising their online delivery orders. Some effort needs to be put back into the customer in the restaurant. Sorry won’t be returning, no wonder it was quiet compared to all the other restaurants around!

2 burgers were ordered well done and 1 was ordered medium but all 3 were very well done !!

Really lovely welcome from Emma who let us sit where we wanted, with our 5-month old child in a pushchair. We had to connect to the wi-fi as reception was too poor to order via the QR code/app with 4G. I had a free milkshake through the app (vegan vanilla - absolutely delicious!) And we both had the vegan Californian burger, and shared skinny fries with the satay sauce. Everything was yummy and we felt full afterwards. The place was busy on a rainy Bank Holiday Monday but not too loud - our little one managed to have a nap whilst we ate! Emma came to check on us, and her colleague was also friendly and efficient. Very happy, will go back. Thank you!

Order was delivered nearly 2 hours late.

The food was never delivered. I need a refund asap

Chips were cold. Blue cheese sauce was very small portion - tub only half full

Food was decent but really nice service from Samiya, made us feel at home

When did GBK become McDonald’s? Booked a table for a group of 5. We arrived and were Pointed towards a table no real greeting at all. Sat down handed menus and nothing More was said. 20 minutes or so had passed and no Waiter had come to take our order and we We’re then told you have to order through the qr code on the table. Which would be easy enough if the signal wasn’t so poor encouraging you to use the equally rubbish free Wi-Fi. After 10-15 minutes struggling to get a connection I asked the waiter if he could take our order instead. Which we were told would have to order from the bar. Just before our food arrived our table of 5 was asked to relocate because a larger table were coming in and wanted the seats we were in. When food arrived it was lovely but the service was awful, not once did anyone come to the table to check in. And it Wasn’t a busy evening. Just a standard Wednesday.

I feel so sorry for the one competent member of staff on front of house who was lovely but let down by the rest of her team. Mistakes, delays, drinks arriving after food was not only served but also eaten. There are so many good options in Bracknell now. Save yourself, go anywhere else.

We got told we had to use the app on our phones to order, that didn't work. So ordered at the bar. Took ages before we recieved our drinks, food was even longer I had to ask how much longer it would be. When the food came out I thought they had given me a kids meal! We spent £80 in there for basically 4 kids size meals. The waiter spilt mayonaise all over my partner but was more concerned about cleaning the floor than offering him some wipes to clean himself up. Absolute shambles. Definitely won't be going back.

Very unhappy with my meal today. The online ordering system was appalling, very long winded and didn't show the deals that were on the menu, ended up ordering at the desk. After ordering, waited a long while for my drink to come out, had to prompt for it. My meal took way too long. People that just came through the door had their food before ours. Once our meal had finally come out, food was very over cooked, very greasy, too tough to get through. Portion sizes were very small, something i would expect on a childrens plate. Definitely not worth the money i spent on the meal. Overall not impressed, will not be coming back. The waitress on shift was very nice and welcoming, only positive of our meal.

My pregnant partner ordered delivery from them, as she likes the grilled chicken burger. Order kept getting delayed or cancelled by multiple Uber eats drivers. One driver got in touch to tell us that GBK hadn't even started making our order. This was at 8.45pm when our order was originally scheduled for delivery at 8.15pm. At 9pm I tried to call them. They picked up the phone and placed it on the side. Not a single person actually talked to me. I could hear them talking to co-workers, but they simply put the phone on the side to stop it ringing. We cancelled our order through Uber eats. Shockingly poor service. Which is a shame as the food we have had in the past has always been good. I've never dined in but beware ordering delivery from them as they don't seem to care about those orders.

Delicious food accompanied with absolutely great service. Can’t wait to comeback.

My burger was practically cremated, even though I selected medium. Chicken strips sides was as rough as a flip flop and didn’t include sauces, even though they were explicitly selected. And my burger was missing an added ingredient. Completely unsatisfactory order! 20 min late even though it was ordered well in advance with a specific delivery time requested.

This is one of the worst meals I’ve ever had. I don’t usually review restaurants but this was so bad that I have to. The food quality was poor, the wait for food was very long and we had finished our main by the time our sides came. I would recommend and will be recommending to people to avoid gbk. We paid before the food arrived and was offered no compensation, ruined a nice evening out.

Ordered for delivery. I ordered blue cheese burger and truffle fries - i received a burger without blue cheese and fries without truffles. I called the shop and after I explained the issue they hang up on me. Rude customer service and poor food. Don’t recommend. They just lost a customer.

Popped in for a spur of the moment bite for lunch as we both fancied a burger. We were promptly welcomed, asked about allergies and shown to a table and given menus. The staff were all friendly and helpful and our orders were taken. Food was piping hot and really tasty. Would recommend.

Terrible service. This branch prioritises takeaways and completely ignores seated customers. Deliveroo drivers are lined up at the counter, ruining the atmosphere. It took 30 minutes to get 2 pints of beer. Staff huffing and puffing, one guy walked by swearing... the place wasn't even half full but they were completely unable to cope. I sent an email and a feedback form with multiple examples which has not been responded to. Place also needs some maintenance (wobbly booth tables).

If you're looking for a taste of South Africa and an excellent service experience, then look no further. Fantastic service and great quality food 👌. Thanks for a great evening.

an hours and a half to arrive and was stone fold. Food tasted good but ruined by the delay and temperature. Very disappointing considering the prices.

ETA 1850 when ordered, arrived at 2005, cold

Nothing gourmet about the burgers , save your money go BK's

Delivery was very late! Over an hour to assign a rider and ordered before 6pm. Food cold. Small portion of chips, burger not customised as ordered! I remember when GBK would be the go to, fresh tasty food and plenty of food, not these days! Avoid unless you want disappointment

Took more than an hour longer than the original expected arrival time.

Ordered at 7pm and received at 10.53pm even though I had rung the restaurant and already cancelled order and demanded refund, app wouldn’t let me cancel my order without telling me I had to pay the whole amount!

Great food as always would be 5 star but the burger was ordered rare and came medium well.... normally they do this really well.... still tasted great just not as juicy..... chicken strips were also a little over cooked

Absolutely terrible, food didn’t come until an hour and a half, burger wasn’t cooked properly the only okay thing was my vanilla milkshake never coming back ever.

I have allergies and the Pisces Manager ordered me a custom double burger that was perfect for a Capricorn's birthday. Cheers 🥂. Atmosphere could have been better though. But that's not their fault.

lovely deliverer and good food!! on time too :))

Central Bracknell restaurant in the Lexicon Shopping Centre. Down near the cinema and other restaurants. Friendly staff and fast food service as we had pre-ordered. Good tasting food and plenty of it.

We came here to have lunch one day and we were served by Sam who is a fantastic server made us feel welcome and gave us many good laughs. The head chef undercooked my chicken and it came pink. Very dangerous. I asked for it to be sent back and another member of kitchen staff called fanny remade it and it was divine. Sam and that kitchen staff member made my experience better and both deserve a pay rise

My partner and I have visited GB k on a number of occasions and it never fails to hit. The burgers are one of the best. That we have tried and the drinks that were unlimited refills great value. our lovely femalr server couldnt do enough for us Thank you gbk 😁

A very GOOD - SMALL - EXPENSIVE burger Not really worth it for non leat eaters

food was late and was not up to standards when it arrived

I had chips missing from my order and my milkshake came with no straw. Not happy with that

Really nice staff, great burger - onion rings are a must 😁

Lovely staff, quite quiet when we went but good atmosphere.

Isit me or has GBK gone downhill? The staff were very nice but the burgers and portions have become soo small and the chicken in my burger was dry and burnt. Not much sauce added, was hard to eat. The prices are expensive too, you’re better off going down your local chicken shop.

Service was very slow despite only having a handful of tables to serve. Not much choice if you need gluten-free - no gf potatoes of any type, just salad. It's quite expensive for what you get, but the burgers are cooked to your liking, which is a positive.

Excellent! A single word which covers so much, but in this case probably not enough. We ate as a family here as a treat having been shopping in the Lexicon earlier during the day. The service was outstanding. As a vegetarian, GBK is not the sort of location you might expect me to choose, but read on and you will understand why I have no hesitation in recommending, and indeed will eat here again. My family eat meat, so had the standard beef burgers you'd expect, I had the vegan bean burger, which was very tasty. The chef, John, was fantastic as he took extra steps to ensure there was no contamination of my meal, going so far as to cook mine after he'd addressed some of the other orders so that he could concentrate on our order and deliver our food at the same time and with no risk to me. We had no issue waiting a little longer than usual as the communication was excellent, and John came out to our table once we had our food trip check everything was as we had hoped. It was. Radu, the manager, dealt with us and ensured we were kept fully informed on the progress of our meal. He also lived up to his name (it means happy in Slavik) and was friendly and engaging with a happy demeanor. Owen, the staff member who dealt with us in our arrival was also happy and polite. In all, the customer service from Radu, John, and Owen, could not have been better. The burgers, all of them, were cooked perfectly, were tasty, and much enjoyed by all of us. I'd highly recommend,as it's not often that staff make this level of effort to ensure you enjoy your time in a restaurant, and I can honestly say the team here at Bracknell GBK surpassed expectation.

I ordered two burghers. But only received one. Where is my other Burgher?

Absolutely love this place. Sam my waiter and Radu the manager are always so helpful knowledgeable and friendly! The food is top class - never had a b burger quite so tasty!

Very friendly and helpful staff. Accommodating for difficult orders. Lovely location and well maintained. Table service and app alternative. Slow service when busy (25 minutes after finishing before we could pay and leave). Good variety of options and generous portion sizes (except smallish hot chocolate).

I love the beef burger with the blue cheese slice - yummy 😋

Burgers have got smaller , chips came after we had eaten the burgers .part order was wrong and there was only 6 other people in there so wasn’t busy at all .

Great evening out , service was superb 👌 and food was delicious ! Definitely will be back there .

Did not get back on reservation enquiry. Went in on a quiet night. Waited 20 mins to get order taken. While staff chatted.left with our eating. Very poor service.

Great food and service as usual, the food was super quick and the staff were very pleasant

Delivered over 1,5 hour late. Food was cold. The only reason I did not return it is because I did not wanted to wait another 1.5h for delivery. I will never order from GBK again.

Food arrived cold so I had to reheat it. After phoning the restaurant it appears it was left on the side for an hour before being delivered. I would not be using this service again

Food was cold. Driver was still at restaurant when the order arrived, so clearly a lot of deliveries and limited drivers and wanted to conceal the delay. Sorry cold food says it all!

Food and service are always great, the only disappointment is that it doesn’t accept orders after 21:00, even though closing time is at 22:00. If working late or anything like that, have to go spend my money elsewhere.

Forgot chips. Burger was nice but small. Delivered on time.

I didn't receive the French Fries - can you refund me £3.95

Completely wrong burger delivered, it’s like they put the opposite of what I wanted in it. Absolute joke

GBK used to be my favourite. I haven't visited in a while and thought I would give it a try. The prices of the burgers have gone up and I think the sizes of them has gone down. It looked so sad on the plate, not even a salad garnish. The side of chips was also disappointingly small. I am not asking for a five guys size of fries. I am really not sure if I would bother going in again and left feeling hungry. Your better of buying M&S best ever burger and making it at home.

Ordered from GBK. Paid for two portions of chips but only one arrived. We called the restaurant and they said they’d call us back and send another portion of chips, these didn’t arrived! The burger was missing an onion ring that we’d paid for and it was burnt. This meal cost £40!!! Shocking quality

The £9 lunch deal is brilliant. Took my allergies very seriously and always checked in. Definitely go again

Came for a meal for my partner's birthday and we had a lovely time! Food was so good and the staff were so so friendly

Excellent service, delicious food A*

New manager. Extremely helpful to ensure my dietary needs were met. Food portion excellent (naked burger) and cooked to our liking.

As always absolutely delicious 😋

Food was ice cold when got here, went straight in the bin

The personel was super friendly & helpful ! Food is awesome!

This GBK does not support the stamp system.

went on a date here with my boyfriend , food was delicious and service was fantastic ! my boyfriend got the panko breaded 'hey pesto' burger with the cajun fries and i got the chicken tenders as a main with cajun fries and garlic mayo. everything was decently priced and we had a great time here ! definitely returning and recommending to others :)

Had a beyond burger for first time as trying to reduce meat and was impressed with taste and texture. Only gripe was that although the burger was quite chunky, it was small in circumference in comparison to a not very big bun and this was disappointing. Chunky chips were nice and coleslaw ok. Arrived quickly and still warm which was a bonus.

1 burger missing and chips were cold

Really bad service, my chicken burger was burnt ant tasted bad. When I highlighted this there was little acknowledgement and when mentioned during paying the bill they agreed that the kitchen was having problems. Despite the complaining the manager did deem it necessary to talk to us. Very disappointed

I popped into GBK a while back and I loved it I got the mighty burger I will definitely go back very soon

Had a superb meal out with my friends! Thanks a bunch to our lovely waiter arj and the cooks for delivering solid burgers. The atmosphere on the other hand could have been a lot better and the service could have been a bit quicker. Overall an enjoyable experience.

Lovely meal. Burgers cooked to customers desire, as well as great service from the staff such as Pete who served us. Would recommend.

Just after being there and one star is too much, my wife had the chicken burger which was so tough she took the chicken out and just ate the bun. I had the beef burger edible that’s all I could say. Chips were poor and if you’re going to sprinkle spices stuff all over the chips write it on the menu. When I went to pay for the meal the supervisor serving me did not even ask how our meal was so I told her the chicken was inedible and we were not happy. The response was we are very busy 🤣 I mean there were no more than 10 customers and 5 staff on who ever runs this place should be ashamed of them selfs basics cooking chips engaging with customers the poorest experience I’ve had in a long time

The worst service. Not even acknowledged when walking in and standing at waiting area. These guys all look stressed and under staffed. Management do something about it. Nandos is better

Went there for lunch to take advantage of their £9 lunch deal but was heavily disapointed. I ordered a chicken burger and kids meal and i was confused as the kids meal was bigger and cheaper. when questioned they said thats how it comes

Terrible service and took nearly 2 hours to arrive

I had a great time eating food at you're restaurant. The atmosphere was awesome and the staff is amazing. Absolutely the best 🍔.

It was the first time when we tried GBK Bracknell but definitely not the last. The service was amazing and the Best burger we ever had. The staff was friendly and always with smile on their face. 5 star thank you for the amazing service.

Amazing service! I understand the restaurant is going through a transition but the value of service and food are amazing! Well done GBK, we will definitely be back