Gourmet Burger Kitchen in Bracknell Forest

Food was so cold, had the re-heat in oven. Not what you expect when paying £50 !

Very disappointing! Had dinner with 3 friends who all received their food and finished it when I was asked 3 times whether I had my food yet. Over an hour past since ordering the food and still nothing arrived, but asked by the server once again whether I had eaten. I asked for a refund and they made sure to charge me £3 for 1 jug of cordial and water.

2+ hrs Late cold food and uncooked burger punk and bleeding in middle when u asked for well done. no way of contacting via app when Late and also tried to call restaurant and number goes to the local council!!!

As other reviewers have said, long wait times which we’ve had on multiple visits now. The couple next to us waited over 30 mins as well. We got a couple of the 9.95er deals and were given less than the kids’ portion of fries with each (about half a regular portion). Mentioned it to the manager at the end who said that the fries with the 9.95er deal are less as the deal is cheap (!!) I don’t believe this, however, if we assume it is true, then your 9.95er advertisement needs to make that clear as it suggests otherwise.

Disgraceful service from just eat not the restaurant. The restaurant was great trying to resolve the issue just eat courier was disgraceful Didn’t care that the food was stone cold just shrugged his shoulders and said what can I do it’s cold tuff complain to just eat

The service was extremely slow, taking over 30 minutes to get just two burgers. Surprisingly, the restaurant wasn’t even half full. One of us ordered the triple smashed burger, while the other had the classic chicken burger. Both were delicious.

The food at GBK Bracknell was delicious, but it took over 30 minutes to arrive which was disappointing. The staff were friendly and apologetic about the wait, but the long wait did spoil the experience. If you’re not in a hurry but fancy a tasty burger, give GBK a try.

Lovely experience today. Staff were very helpful. Food was great.

Very nice restaurant on a busy Saturday, all staff has been really friendly and make our day. Food is truly amazing!

Tasty burgers and very friendly team!

Really really good food, such a lovely experience, staff were super helpful, will definitely be returning

Absolutely awful..waited 30 min for our drinks had to ask for them then when they did arrive only brought half of them..waited 45min for food, burgers were red in the middle..chips came out 5mins after burgers..brought ice cream out before they brought the burgers..even tho they had asked if we wanted the ice cream after the main they just took the icecream back and left it on the bar! Milkshake was meant to be strawberry but didn't have any flavour tho it was cold and okish..chips were dry and tasteless burgers were so greasy they slid out of the bun into a mess on the plate..I was actually sick on the way home.i will never eat there again..the lad that served us was pleasant and polite and apologised..there were others complaining also, we did leave without complaining because we had been out ages and had vulnerable ppl with us that we didn't want to be upset.but their meal out was ruined.we paid nearly £100 for that..mac Donald's would have been better

The menu is far more limited than previously and all my favourites have either gone or aren't as good (Where is the Hei Hei salt, Major Tom and Habanero sauce?) I would have always rated GBK highly though today we walked out without ordering... 🤔😒

Waited and ignored for 10 mins to be seated. Empty tables with trash on everywhere. No staff. Hugely disappointed, I really wanted to eat here... Turned around walked out into a pizza express.

Bang average. And good was just alright so middle of the road. Service almost non existent. Spilled a drink on us when delivering the food not even an apology. Much better options in Bracknell

I visited here on Friday night for a burger. I arrived and the staff were well mannered and polite. I ordered a classic burger with two patties and paid £16.80 and £4.00 for fries. The burger tasted nice but there was hardly any salad, just one slice of tomato, horrible lettuce and hardly any onions or relish sauce. For nearly 17 pounds you should get alot more salad. The fries were excellent but overpriced at four pounds. Do NOT eat here if you want value for money. The establishment is certainly very clean and classy but the food is a complete rip off. I would NOT recommend this place to anyone. Blues Smokehouse offer an identical tasting burger but with more salald and sauce.

Patrycja was phenomenal! So kind and helpful! Very refreshing service for Bracknell brunch. Food was great too!

Great service by Patrycja, Cole and Sam I tried this place for the first and had the chicken burger with skinny fries and I would definitely recommend. I requested some changes to my food and the staff was lovely

Fries and wings were very oily, clearly cooked in oil that wasn't hot enough. The beef burger patty was bland and unseasoned, the toppings on both burgeras were sparse. The burgers were also tiny. For the price this was terrible.

Great service from patrycja! Great food!

I had a quick bite to eat here just as they opened. I always love the food and the shakes.

£16.70 for a burger and a soft drink. Cannot say I enjoyed the burger. Avocado was grey and tasted bad. No WiFi in the store. Go back to the days when you first opened. Burgers were way better and not half the size.

Ordered via Deliveroo on their priority delivery, food was cold which is not acceptable £2.50 extra for a crap delivery!!!! Burger boxes unmarked so had to work out which burger was which and the chips were non existent in the bags (worse than walkers crips!!). All in all crap so won't be using them again, if I had sat down to eat in the restaurant and that is what was served up I would have left it and walked out. £47 for 3 burger and chips and getting cold small portions what a disgrace.. Mac D's is better value!!! Steer Clear

They put a becon and beef patty in my vegetarian burger. Its not the first time there was something wrong with my order. It was definately my last order with them. Do not recommend.

The wrong item was sent and it was all freezing cold so I couldn't eat it. They also sent a salad which could have something that I have an allergy to. As I can't have the dressing on it.

Stopped ordering gbk about 6mths ago due to poor quality, badly cooked burgers and melted milkshakes, I can wholeheartedly say from todays order nothing’s changed, cold burnt burger, manky lettuce leaf and milkshake like pink water. Consistantly bad

Food was great, but off putting the guy behind the counter eating an eggie burger in between taking orders at the till and serving diners without washing hands.

Pati gave great service and recommendations. Amazing burger. Definitely recommend!

Wonderful staff and management. Had a lovely meal last night with great service.

Menu has been trimmed which means alot of the old favourites are no longer there including sweet potato fries. However, still tasty and great service

Original delivery time was between 18.50 and 19.10. Then the delivery changed to after 19.15. The food arrived at 19.26 and was stone cold. The toppings were minimal unlike when I had ordered previously. Delivery and service is usually pretty good, but this time very poor.

Ordered at 7:26pm. Delivered at 9:52pm. App gave a delivery time that moved several times and doubled while we waited. The app informed this was due to Just Eat delivery, not the restaurant. Some food was cold when it arrived.

I write this with a heavy heart GBK has always been amazing and after the one in basingstoke closed down bracknell is our nearest one so very rare I get to come. However our experience on Father’s Day was poor. We arrived and we’re pretty much the only ones there which surprised me on Father’s Day. We ordered the food and when it arrived we had to send the chips back as they were stone cold. They arrived back quickly but was obvious they had either been flashed back in the frier or microwaved as they did not taste right. The burgers (which in the past had been amazing) were not cooked well (medium and medium rare were both more medium well or burnt. The sauce has also changed and didn’t taste great. We were told they had no onion rings so neither were in our burgers. We ordered a cheese cake for pudding which took almost 20 mins to arrive and when it did was frozen. They said it took long because they were trying to defrost it. It also had a shard of plastic in it so had to take it back and ask for a refund. The chocolate shake has also been downgraded with no chocolate chunks in it anymore. When raising the issues (and I’ve seen this mentioned a lot on here) I had to stand at the bar waiting for the manager to get off the phone (who was dealing with a personal issue not a business issue) for around 5 mins to acknowledge me. For what now costs around 70£ for a meal for 4, the quality vs price was way out of line and being honest, I don’t think I’ll be returning to GBK. Not sure if it’s cost cutting, or the closure of stores has led to a decline in love for their product and experience. But you can’t charge premium prices for burgers which are below the standard of what you can get in McDonalds. Sorry GBK but you’ve lost a long standing customer who loved your brand, your product and experience.

We have enjoyed our food every time from GBK, it is by far the best burger place in Bracknell. I tend to order a blue cheese burger, and it is without fail, delicious. The staff are also really polite & helpful - I'd like to thank Sam, Patricia & Emma for their great service on our visits. Back again soon!

Great lunch! Food is pricey but okay for once in a while outing.

Quite a wait for food even with only 4 other tables full, food was delicious though and they take cash, which is nice.

Wouldn’t normally write a bad review but the service really needs to be improved. The food when it finally arrived was good, but given the price charged for a burger and chips, the service was dreadful. We waited an age for the food then when it did arrive we were served the wrong food as another table had instead received our order so we had to wait even longer. Restaurant was quiet but they were clearly prioritising their online delivery orders. Some effort needs to be put back into the customer in the restaurant. Sorry won’t be returning, no wonder it was quiet compared to all the other restaurants around!

2 burgers were ordered well done and 1 was ordered medium but all 3 were very well done !!

Really lovely welcome from Emma who let us sit where we wanted, with our 5-month old child in a pushchair. We had to connect to the wi-fi as reception was too poor to order via the QR code/app with 4G. I had a free milkshake through the app (vegan vanilla - absolutely delicious!) And we both had the vegan Californian burger, and shared skinny fries with the satay sauce. Everything was yummy and we felt full afterwards. The place was busy on a rainy Bank Holiday Monday but not too loud - our little one managed to have a nap whilst we ate! Emma came to check on us, and her colleague was also friendly and efficient. Very happy, will go back. Thank you!

Order was delivered nearly 2 hours late.

The food was never delivered. I need a refund asap

Chips were cold. Blue cheese sauce was very small portion - tub only half full

Food was decent but really nice service from Samiya, made us feel at home

When did GBK become McDonald’s? Booked a table for a group of 5. We arrived and were Pointed towards a table no real greeting at all. Sat down handed menus and nothing More was said. 20 minutes or so had passed and no Waiter had come to take our order and we We’re then told you have to order through the qr code on the table. Which would be easy enough if the signal wasn’t so poor encouraging you to use the equally rubbish free Wi-Fi. After 10-15 minutes struggling to get a connection I asked the waiter if he could take our order instead. Which we were told would have to order from the bar. Just before our food arrived our table of 5 was asked to relocate because a larger table were coming in and wanted the seats we were in. When food arrived it was lovely but the service was awful, not once did anyone come to the table to check in. And it Wasn’t a busy evening. Just a standard Wednesday.

I feel so sorry for the one competent member of staff on front of house who was lovely but let down by the rest of her team. Mistakes, delays, drinks arriving after food was not only served but also eaten. There are so many good options in Bracknell now. Save yourself, go anywhere else.

Very unhappy with my meal today. The online ordering system was appalling, very long winded and didn't show the deals that were on the menu, ended up ordering at the desk. After ordering, waited a long while for my drink to come out, had to prompt for it. My meal took way too long. People that just came through the door had their food before ours. Once our meal had finally come out, food was very over cooked, very greasy, too tough to get through. Portion sizes were very small, something i would expect on a childrens plate. Definitely not worth the money i spent on the meal. Overall not impressed, will not be coming back. The waitress on shift was very nice and welcoming, only positive of our meal.

We got told we had to use the app on our phones to order, that didn't work. So ordered at the bar. Took ages before we recieved our drinks, food was even longer I had to ask how much longer it would be. When the food came out I thought they had given me a kids meal! We spent £80 in there for basically 4 kids size meals. The waiter spilt mayonaise all over my partner but was more concerned about cleaning the floor than offering him some wipes to clean himself up. Absolute shambles. Definitely won't be going back.

My pregnant partner ordered delivery from them, as she likes the grilled chicken burger. Order kept getting delayed or cancelled by multiple Uber eats drivers. One driver got in touch to tell us that GBK hadn't even started making our order. This was at 8.45pm when our order was originally scheduled for delivery at 8.15pm. At 9pm I tried to call them. They picked up the phone and placed it on the side. Not a single person actually talked to me. I could hear them talking to co-workers, but they simply put the phone on the side to stop it ringing. We cancelled our order through Uber eats. Shockingly poor service. Which is a shame as the food we have had in the past has always been good. I've never dined in but beware ordering delivery from them as they don't seem to care about those orders.

Delicious food accompanied with absolutely great service. Can’t wait to comeback.

My burger was practically cremated, even though I selected medium. Chicken strips sides was as rough as a flip flop and didn’t include sauces, even though they were explicitly selected. And my burger was missing an added ingredient. Completely unsatisfactory order! 20 min late even though it was ordered well in advance with a specific delivery time requested.

This is one of the worst meals I’ve ever had. I don’t usually review restaurants but this was so bad that I have to. The food quality was poor, the wait for food was very long and we had finished our main by the time our sides came. I would recommend and will be recommending to people to avoid gbk. We paid before the food arrived and was offered no compensation, ruined a nice evening out.

Ordered for delivery. I ordered blue cheese burger and truffle fries - i received a burger without blue cheese and fries without truffles. I called the shop and after I explained the issue they hang up on me. Rude customer service and poor food. Don’t recommend. They just lost a customer.

Terrible service. This branch prioritises takeaways and completely ignores seated customers. Deliveroo drivers are lined up at the counter, ruining the atmosphere. It took 30 minutes to get 2 pints of beer. Staff huffing and puffing, one guy walked by swearing... the place wasn't even half full but they were completely unable to cope. I sent an email and a feedback form with multiple examples which has not been responded to. Place also needs some maintenance (wobbly booth tables).

Popped in for a spur of the moment bite for lunch as we both fancied a burger. We were promptly welcomed, asked about allergies and shown to a table and given menus. The staff were all friendly and helpful and our orders were taken. Food was piping hot and really tasty. Would recommend.

If you're looking for a taste of South Africa and an excellent service experience, then look no further. Fantastic service and great quality food 👌. Thanks for a great evening.

an hours and a half to arrive and was stone fold. Food tasted good but ruined by the delay and temperature. Very disappointing considering the prices.

ETA 1850 when ordered, arrived at 2005, cold

Nothing gourmet about the burgers , save your money go BK's

Delivery was very late! Over an hour to assign a rider and ordered before 6pm. Food cold. Small portion of chips, burger not customised as ordered! I remember when GBK would be the go to, fresh tasty food and plenty of food, not these days! Avoid unless you want disappointment

Ordered at 7pm and received at 10.53pm even though I had rung the restaurant and already cancelled order and demanded refund, app wouldn’t let me cancel my order without telling me I had to pay the whole amount!

Took more than an hour longer than the original expected arrival time.

Great food as always would be 5 star but the burger was ordered rare and came medium well.... normally they do this really well.... still tasted great just not as juicy..... chicken strips were also a little over cooked

Absolutely terrible, food didn’t come until an hour and a half, burger wasn’t cooked properly the only okay thing was my vanilla milkshake never coming back ever.

I have allergies and the Pisces Manager ordered me a custom double burger that was perfect for a Capricorn's birthday. Cheers 🥂. Atmosphere could have been better though. But that's not their fault.

lovely deliverer and good food!! on time too :))

Central Bracknell restaurant in the Lexicon Shopping Centre. Down near the cinema and other restaurants. Friendly staff and fast food service as we had pre-ordered. Good tasting food and plenty of it.

We came here to have lunch one day and we were served by Sam who is a fantastic server made us feel welcome and gave us many good laughs. The head chef undercooked my chicken and it came pink. Very dangerous. I asked for it to be sent back and another member of kitchen staff called fanny remade it and it was divine. Sam and that kitchen staff member made my experience better and both deserve a pay rise

My partner and I have visited GB k on a number of occasions and it never fails to hit. The burgers are one of the best. That we have tried and the drinks that were unlimited refills great value. our lovely femalr server couldnt do enough for us Thank you gbk 😁

A very GOOD - SMALL - EXPENSIVE burger Not really worth it for non leat eaters

food was late and was not up to standards when it arrived

I had chips missing from my order and my milkshake came with no straw. Not happy with that

Really nice staff, great burger - onion rings are a must 😁

Lovely staff, quite quiet when we went but good atmosphere.

Isit me or has GBK gone downhill? The staff were very nice but the burgers and portions have become soo small and the chicken in my burger was dry and burnt. Not much sauce added, was hard to eat. The prices are expensive too, you’re better off going down your local chicken shop.

Service was very slow despite only having a handful of tables to serve. Not much choice if you need gluten-free - no gf potatoes of any type, just salad. It's quite expensive for what you get, but the burgers are cooked to your liking, which is a positive.

Excellent! A single word which covers so much, but in this case probably not enough. We ate as a family here as a treat having been shopping in the Lexicon earlier during the day. The service was outstanding. As a vegetarian, GBK is not the sort of location you might expect me to choose, but read on and you will understand why I have no hesitation in recommending, and indeed will eat here again. My family eat meat, so had the standard beef burgers you'd expect, I had the vegan bean burger, which was very tasty. The chef, John, was fantastic as he took extra steps to ensure there was no contamination of my meal, going so far as to cook mine after he'd addressed some of the other orders so that he could concentrate on our order and deliver our food at the same time and with no risk to me. We had no issue waiting a little longer than usual as the communication was excellent, and John came out to our table once we had our food trip check everything was as we had hoped. It was. Radu, the manager, dealt with us and ensured we were kept fully informed on the progress of our meal. He also lived up to his name (it means happy in Slavik) and was friendly and engaging with a happy demeanor. Owen, the staff member who dealt with us in our arrival was also happy and polite. In all, the customer service from Radu, John, and Owen, could not have been better. The burgers, all of them, were cooked perfectly, were tasty, and much enjoyed by all of us. I'd highly recommend,as it's not often that staff make this level of effort to ensure you enjoy your time in a restaurant, and I can honestly say the team here at Bracknell GBK surpassed expectation.

I ordered two burghers. But only received one. Where is my other Burgher?

Absolutely love this place. Sam my waiter and Radu the manager are always so helpful knowledgeable and friendly! The food is top class - never had a b burger quite so tasty!

Very friendly and helpful staff. Accommodating for difficult orders. Lovely location and well maintained. Table service and app alternative. Slow service when busy (25 minutes after finishing before we could pay and leave). Good variety of options and generous portion sizes (except smallish hot chocolate).

Burgers have got smaller , chips came after we had eaten the burgers .part order was wrong and there was only 6 other people in there so wasn’t busy at all .

I love the beef burger with the blue cheese slice - yummy 😋

Great evening out , service was superb 👌 and food was delicious ! Definitely will be back there .

Did not get back on reservation enquiry. Went in on a quiet night. Waited 20 mins to get order taken. While staff chatted.left with our eating. Very poor service.

Great food and service as usual, the food was super quick and the staff were very pleasant

Food arrived cold so I had to reheat it. After phoning the restaurant it appears it was left on the side for an hour before being delivered. I would not be using this service again

Delivered over 1,5 hour late. Food was cold. The only reason I did not return it is because I did not wanted to wait another 1.5h for delivery. I will never order from GBK again.

Food was cold. Driver was still at restaurant when the order arrived, so clearly a lot of deliveries and limited drivers and wanted to conceal the delay. Sorry cold food says it all!

Food and service are always great, the only disappointment is that it doesn’t accept orders after 21:00, even though closing time is at 22:00. If working late or anything like that, have to go spend my money elsewhere.

Forgot chips. Burger was nice but small. Delivered on time.

I didn't receive the French Fries - can you refund me £3.95

Completely wrong burger delivered, it’s like they put the opposite of what I wanted in it. Absolute joke

GBK used to be my favourite. I haven't visited in a while and thought I would give it a try. The prices of the burgers have gone up and I think the sizes of them has gone down. It looked so sad on the plate, not even a salad garnish. The side of chips was also disappointingly small. I am not asking for a five guys size of fries. I am really not sure if I would bother going in again and left feeling hungry. Your better of buying M&S best ever burger and making it at home.

Ordered from GBK. Paid for two portions of chips but only one arrived. We called the restaurant and they said they’d call us back and send another portion of chips, these didn’t arrived! The burger was missing an onion ring that we’d paid for and it was burnt. This meal cost £40!!! Shocking quality

The £9 lunch deal is brilliant. Took my allergies very seriously and always checked in. Definitely go again

Came for a meal for my partner's birthday and we had a lovely time! Food was so good and the staff were so so friendly

Excellent service, delicious food A*

New manager. Extremely helpful to ensure my dietary needs were met. Food portion excellent (naked burger) and cooked to our liking.

As always absolutely delicious 😋

Food was ice cold when got here, went straight in the bin

This GBK does not support the stamp system.