Gourmet Burger Kitchen in Liverpool

Want to say a massive thank you to Jacob and his team for being so warming and welcoming us with a smile from the start! The team was always attentive and food and drinks were super delicious and always on demand! The fat Santa made my Christmas dreams come true! Brilliant service and can’t beat the burgers in here

We were looked after by a wonderful young man called Sebastian and his colleagues. He was so friendly, and we had the most amazing service today. He’s a real asset to your company ! If he came to me for a customer service job I’d hire him in a shot. He really gets what it’s all about. Make your customer happy and they will be back and tell their friends about good the service is. Well done Sebastian !!

Great place to go for food . Very accommodating sat eight of us straight away . Staff and service. Excellent very friendly … and fantastic food . The milk shakes are the best ever cold and so tasteful . Thanks to the team for an enjoyable lunch . We will be back

All the staff were very helpful, there was an issue with my Liverpool one gift card and all of the staff were extra accommodating to help

I ordered via Deliveroo and had been waiting for my rider to pick my food up for some time. I rang the restaurant and spoke with Bec who I literally can’t praise enough, I could clearly tell she was having issues with Deliveroo drivers and that the fault was completely out of her hands but the way she handled a potentially stressful situation was 10/10. Also the food was amazing so hats off to the chefs! I even got a “sorry your food was late :(“ message in my receipt which was genuinely lovely!

The service at Gourmet burger kitchen was top-notch! The staff is friendly, attentive, and goes above and beyond to ensure a memorable dining experience. I was impressed by the service The staff was incredibly knowledgeable about the menu and offered excellent recommendations which was a truly great service!” “I can’t say enough good things about the service at this restaurant. The staff is incredibly accommodating for minor changes and goes the extra mile to ensure dinners are happy. The service here is excellent. Our server was attentive without being intrusive.

Bex at the Liverpool branch is a superstar - I turned up not realising that the app I used had failed to send my click and collect order to the branch, and she was absolutely brilliant. It was sorted out quickly, and she was great at keeping me informed; she’s an absolute credit to GBK, and saved my evening after a long day of travel. And the burger was great!! Many thanks to all!

Quiet, food was okay but expensive for what it was.

Went there last Sunday for lunch as the first time my sister visited this restaurant the food was great and the portions good. Very disappointed this time with the portions. We got 1 Smashed Classic burger and 2 Smashed Blue burgers. The burgers were really small and you could barely taste the rest of the ingredients and sauces. it felt like you were eating a plain cheeseburger nothing special. The skinny fries were nice (the only good thing). For drinks we got from the fresh and fizzy section: 1 Passion fruit & Vanilla and a lemonade. The passion fruit and vanilla tasted like medication and the lemonade was just ok. The guy who greeted us was friendly but the girl who brought the food was quite rude, we asked for cutlery as we checked that the ones we had already on the table included only knives therefore, we needed more napkins and forks and when we asked she said its there so we kindly said that there were only knives, she then brought another one that had 2 forks so we just had to get another one from the table next to us as we were 3 people. For £42 I would expect a more decent and tasty burger. A man or a young boy would need 2 burgers for sure or 3 in order not to be hungry afterwards.

Got there at 5pm only ones there...table was sticky and bit unpleasant. Ordered in the app and 20mins lager received the worst burgers I've eaten. My partner left his and I wish I'd just walked out. The grease was terrible and a really horrible after taste. Chipotle mayo looked like it had been put in the pot 2 days ago with a quick stir to break up the gloop. Will never step foot in a GBK again

The k town burger. Wow. Staff were amazing too.

Great burger restaurant in Liverpool in the Liverpool One shopping center on the top floor. The restaurant is pleasant, as is the service. The burgers and fries are very tasty, worth the visit! Thank you 🍔🩷

What has happened to GBK??!! Menu has changed to allow for the “smash” burgers so they go and remove sweet potato fries!? Absolutely ridiculous, this is one of the reasons we would travel so far for a burger. And talking of burgers they’re tiny now, no longer the nice big fat patties - better when there was a choice of sizes too. Liverpool also had no ICE and no DIET COKE!! So nice warm unwanted drinks all round. Oh and the skinny fries that replaced the sweet potato- absolutely disgusting they were drenched in salt we couldn’t finish them. Salt is a personal preference and to have so much poured on by the chef was surprising and really unnecessary. Probably won’t be back now as it’s really gone downhill. Such a shame it’s been ruined.

After shopping in town all day we decided to eat at Gourmet burger around 18.30 . We ordered before 7pm however the first two of our party of 4 got their food 30 minutes before myself. I received my food 1 hour 20 minutes after I ordered. The last member gave up receiving hers 1.50 hours after her order as we were all finished. She received a refund. After complaining, the manager said only two staff in the kitchen!! Had we been advised about the lack of staff we would not have stayed! No apology , no empathy for my sister who didn’t get any food after being in there for two hours!! Will never return!

If you go for lunch, you can eat a reasonably sized burger for a cheap price. it is delicious The location is behind five guys. The shake is good because it is not too sweet.

Friendly staff, nice food, it was quiet when we were in so I can't comment about the atmosphere really.

A very very good burger. Well seasoned and well made. Eat here, skip five guys next door!

Amazing burger seriously not had a good burger like this in ages. Service was awesome too!

I came to visit my family in Liverpool. We went for a food to gbk and I'm glad we choose Gbk. Amazing food very friendly staff Aldona helped me a lot with my allergy order and Rebecca is a great server we had such of laugh with her. Definetly I will come back here next time. I will recommend this restaurant to all my friends.

I came to visit my family in Liverpool. We went for a food to gbk and I'm glad we choose Gbk. Amazing food very friendly staff Aldona helped me a lot with my allergy order and Rebecca is a great server we had such of laugh with her. Definetly I will come back here next time. I will recommend this restaurant to all my friends.

First and last I will visit this restaurant. We arrived at the venue and was seated promptly. The table was sticky like you find in weather spoons. My order arrived quickly and the burger looked nice. It was great but filled a gap. Would I go again. No

Quality was Disgusting ordered 2 vegan milkshakes from this company and made a mockery give me 2 half filled plastic cups. No care or effort went into it at all.

Nice chilled atmosphere, fantastic food, dont think the dip i ordered was correctly given but not enough to take away from this great restaurant 👍

Tasty and juicy burgers. Fresh homemade onion rings - delicious . Milkshake the best in Liverpool. Fantastic service, great atmosphere. Can recommend to everyone. I will be back.

Probably the best burger I have ever had,staff very good at their job and very friendly will definitely be back. Would recommend

Love gbk, really great food, quick service and the staff were really friendly especially Seb who was so patient when my gift card didn't work, really made everything more enjoyable! Good deals on at lunch especially the sides deal and as always a great milkshake! Great setting being near everything and pretty good view if you get a table outside!

So glad to find GBK for a late lunch today, and this one was particularly lovely. Staff really friendly and helpful, good so fresh and tasty, good intolerances catered for without any issue. Really relaxed atmosphere. Recommend a visit.

The one in Gateshead metro centre closed a few years ago . This was as good as I remembered .fantastic burger, decent service.

The food was gorgeous and the tea was value for money! Gabby was very welcoming and friendly :)

Staff and service was lovely, everyone was very welcoming, and thrips was amazing, especially the taxi driver, definite compliments to the chefs 🥰

What a delicious food...Hot honey chicken wings excellent, Korean burger just looked so awesome and tasted even better, well done GBK. This restaurant never disappoints.

GBK is a great place for some amazingly delicious food. The burgers are top notch and the fries were perfectly crispy. Sebastian provided excellent service. Definitely check it out if you’re in the area.

I had a lovely lunch here, I had the Chicken Hey pesto burger and Truffle cheese fries and they were delicious and piping hot! We had great service from Gabi and Aldona, they were very helpful & we will definitely be back. Highly recommended!

very nice atmosphere. The food is bombastic and Faron was a great server. You should have visited.

Could ask for more the staff was amazing with me an my son was very pleased going here

Honestly the best service when Nates on, and thanks to Jesse today aS well

I can say that I had one of the best burgers in Liverpool, a very good place to eat, the cheese on burgers is fantastic and full of flavour, Staff were very friendly, definitely worth coming back!

Great service and burger was cooked to perfection. Can’t wait to return!

Great burgers, almost thought the order had been lost even though it was quiet. App to order was a pain to use but got there in the end

I visited Liverpool for the first time and decided to try gbk on a friend recomendation, it did not disappoint! The food was amazing and the staff were great!

Exceptional customer service & Amazing food :)

Burgers and drinks delicious. Would recommend this to everyone. Staff were nice, great customer service from Gabi and Tiago. Would come back again.

Great service from a very friendly Polish waiter

Very expensive place I don't mind spending good money if u get good portions are good but charging extra for chips when burgers are £15 is a joke, had bigger better and cheaper burgers at side street kebab houses

A bland, cold and horrible burger from a place with Gourmet in the name. Absolutely awful I will not be ordering again. No love in the creation of this food - don't be fooled by description or photos it isn't tasty at all.

This place is amazing I love the burgers my fav was prob the bacon cheese.Xx

Great service from Phillip on Friday night! And amazing burgers by the time I got home. Really enjoyed our food and Phillip made ordering and pickup so easy. Thank you

They sell Jeremy Clarkson's hawkstone beer. Brilliant.

I used to eat here whenever i visited Liverpool One, i won’t be going back after today 02/04/2024. Took my wife and 2 grandchildren aged 10 and 6. Got told to choose a seat and someone would be with us soon, waited 10 mins whilst looking at staff, which normally indicates ready to order, nothing ….. Ended up going to the till and ordering, which isn’t a problem. if we were told there was no table service. Ordered 2 burger and chips and 2 kids meals which were in the menu for £2 each, the bill came to £59.00. I paid then my wife went over the bill and noted mistakes, i took the receipt back and spent another 10 minutes whilst staff tried to work out the error. The £59.00 was paid back to me, then another bill totted up, which was incorrect a second time. I wanted to mention it again but my wife asked me not to. We ended up paying £11 too much. Whilst the food was ok, the service and staff need looking at. I won’t be going back.

Many different options on the menu.The staff are really polite and it doesn't take long for the food and drinks to arrive at the table. The food was perfectly cooked and the burgers were juicey : I would recommend GBK.

Ok I get that food is expensive nowadays but I’d rather go breatharian than have to pay these prices for some minced meat in a patty. Went to Cabris in the south of France last year and had beautiful actual quality steak in a burger bun for a tenner. Review with photo of the steak on my reviews

We went for lunch two ordered the burgers which were lovely whereas I ordered the chicken wings which were so pink and undercooked, they had veins and were inedible. I did not say anything to staff as they weren’t that bothered with service as is, had to pay in advance so we just left. DO NOT RECOMMEND.

Brought a group of around 50 students and the staff were brilliant and very attentive we were in and out within an hour

Would gonas far to say probably the best burger I have eaten, outstanding

Unbelievable value for money. The perfect medium cooked burger. Server Nate was brilliant. Great food, Great staff, Great all round

Lovely atmospheric restaurant with very friendly and helpful staff. Great menu options for adults and kids.

Love it here!!!! Burgers delicious, drinks delicious. Would recommend this to everyone. 100% amazing. Staff were nice. Would come back again. Thank you so much.

Only one star because I couldn't give it zero. Liverpool One proudly proclaims GBK as dog friendly. Unfortunately not true - only allowed outside. Lost our custom anyway. Glad they can afford to turn customers away.

Lovely food, great service! Very accommodating to requests.

burgers always lovely, a favourite of my friends and I!

Food was delivered in a quick manner and service was amazing and polite

Great sea salt Caramel shake, you have to try it.

Staff seem really nice here very accommodating. When me and my bf sat down the table was really wobbly so they let us move to another one straight away. Love the atmosphere very busy

Visited GBK Liverpool for some lunch while in town. Greeted when we arrived and while deciding on what we wanted to order we asked the staff about the Chicken Satay. They checked with the chef Seb who kindly agreed to sorting us with a couple of Chicken Satay Burgers. Excellent customer service, Seb and the team were really helpful and very friendly. Needless to say the burgers were top drawer as always in GBK! Thanks guys, appreciate how you looked after us today!

Amazing Lunch in GBK loved the Chicken Satay burger! Thanks to the chef Seb for going above and beyond your a superstar! Excellent customer service as always! We will be back.

Front of house was very welcoming and nice food was great

The food was really good and the services we got from Tiago and gabi were amazing, for sure I will back again.

Really tasty food, polite staff and quick service. The chef made alterations to my burger when asked

Visited with family during half term, really delicious chicken burger, kids loved theirs too, very friendly service, felt very welcome. Food was very fresh. We were a little chilly so they put the heating on for us 😊 Definitely recommend

Food was great as always, served by Nate who is always friendly and welcoming

Ordered in deliveroo. Kids love this and they provided free milkshakes on some burgers. Quick service

Charming and gorgeous, it's really worth coming 100%

Great place in Liverpool definitely recommend, nice cosy spot and brilliant food need to visit when your nearby

Class atmosphere, unbelievable food and low prices for quality of food too

decided to visit gbk again and had another wonderful experience, the korean bbq chicken is amazing and that freemilkshake card came in handy

Had a lovely experience, tasty food and great staff, Nate and Tiago were great making sure everything was right with our order and even gave us a free milkshake card

I have only been twice and we think stuff is going to change but it’s not. First of the service in the restaurant is awful. I went with My Girlfriend who is Gluten Free and the waiter said to us ‘Is there any allergies guys no?’ , saying it like he already knew us. When we sat down at the table , there was no knives , Forks , Spoons , Napkins at the table and there was no sauces provided. When I got my food as a side I got Chips and even 10-15 minutes into the meal the staff did not give us cutlery which is very very poor. The awareness and quickness of the staff is very poor. The meals were being brought out slow by the staff and no questions were asked once it arrived such as ‘you guys need anything?’ Or ‘Is everything okay guys’ none of that. They don’t ask or even provide you cutlery which is so poor. This will be the last time that I will be stepping foot into this place due to how poor it is all round. The staff , the service and quality of the place.

Delicious juicy burger, perfectly cooked and served by attentive staff.

Watched the Liverpool game. Ordered panko hey pesto and taxi driver burger with truffle cheese fries. Tried the strawberry elderflower and p-star martini. Food was great. Staff very friendly. Jessica was very helpful and informative. Definitely will be back

Wonderful place for a delicious burger! Definitely try the bacon cheddar burger. You will not be disappointed! Not to be missed when in Liverpool.

Upon entering there was a “please wait here to be seat sign” so we waited and were told to sit at a table “over there” with no real indication of what “over there” meant so chose one of the cleaned tables. I don’t usually mind picking my own table but having to wait to be seated but the customer service was just not it. Firstly, I tried ordering on the app but had issues with my card so went to pay at the till… somehow by ordering in person our meal became £6 cheaper (not including the tip we were going to pay on the app?!). Secondly, ordered two of the Strawberry and Elderflower Fresh and Fizzy for £3 each. Received our drinks and they were flat and flavourless. When we complained we were told that their fizzy water dispenser was broken (nothing mention about this when we paid). They offered to make our order with bottled fizzy water and add more cordial (went from being a pale pink to the deep berry red it should’ve been). Thirdly, when we received our food my partner’s order was fine however the bottom on my burger bun had turned to sludge on one side. Completely put me off of my food and didn’t even bother complaining. Furthermore, went to the bathroom to wash my hands and the right sink was covered in bits of dirt as if someone had emptied a mop bucket into it. And the restaurant floor and booth seats had not been swept/cleaned recently as there was food and crumbs all over the place. Which would’ve been excusable if it were busy but it was not. Some staff didn’t seem to be properly trained as they were struggling to use the tills and they seemed understaff even when quiet. Just waited for my partner to finish their food, got up and left. Overall a really bad experience, highly negative and disappointing evening. Bought some food from a supermarket to eat when I get home. Not worth the money and we won’t be returning!

Overall excellent, food amazing food quick to arrive . Would definetly return again well worth the price best beef burgers around

Went with me mates last year for the first time wondered what it’s gonna be like. I can say they have some belter beef burgers, very enjoyable, if you want your burger prepared the way you want it just tell them. Was happy with the prices and the taste, defo recommend

Out of all the places to eat in Liverpool for my nieces birthday, I think we picked the worst choice. The menu sounds fantastic but what our group of five experienced was standard at best. At almost £80 for four of us with another ordering separate, I wasn’t expecting the world but I was expecting decent tasting burgers which you can get from five guys next door. When we arrived, we didn’t wait long for the staff to seat us and they did move tables to accommodate us which was a nice start, but when we ordered, there were not many tables in operation so I did not expect a 40 minute wait for food. When the order came out, two were served first, then myself five minutes later and we had to ask for the fourth person who had a kids meal (which I would have assumed given chicken and chips would be first before burgers). Another person ordered separately within ten minutes of our order but some had finished their food before they had theirs which was also a basic chicken and chips. I would like to point out service was lacking. If you’d seen a table of five and noticed one person without a meal, surely you’d check on that meal or update that person of the wait. The fact they had been left for another twenty minutes, made some of our food cold by waiting for us to all start together. (In this time, other tables had burgers served and some tables ordered after this person placed their order which annoyed me the most). We didn’t have cutlery on the tables and had to ask for napkins. Getting a staff members attention (given there are plenty) wasn’t successful. No one asked if we were ok or if there was anything we needed, it was a simple “dump the food and leave” which is alien to me. I ordered a taxidriver burger cooked well but it came with a flag that said medium so I left the middle of the burger as it was not to my taste. The burger itself was greasy and heavy but the onion rings and sweet potato fries I had as a side were a good choice. The chicken tenders two people had were over cooked so they were left in parts and most of the food except the chicken burgers were warm at best (Some of this was due to waiting for the fifth person to get their meal). The chicken burgers seemed best as both enjoyed them and they were extremely hot given the fact they came out first. I hear some of you asking “why didn’t you send your food back?” .. the reasons are simple and many. (we were on a deadline with getting home, getting staffs attention wasn’t happening at best and we were too hungry to wait another forty plus minutes). The facilities are by far the worst I’ve seen in a very long time. When you do need to use the toilet, you can learn to ski with the skating up and down the three sets of steps you’ll do. Each step had grease or water but there is a handrail that I heavily suggest you use. When you get to the female toilets, you’re spoilt for choice between a toilet with the dispenser on the floor without paper or the toilet with the dispenser almost off the wall with paper. You won’t need a plug for the sink either as they slowly drain. Overall would I recommend this place to others given the fact there are competitors in the same row? No… Would I recommend you try somewhere else with better service and organisation? Absolutely..

Very nice burger 🍔 and lemonade 😋

Best milkshakes in Trafford centre. Cheap and delicious!

Beautifull place with great staff.Food was amazing.We recomend everyone to give it a go while you are in Liverpool.You wont be sorry

The chicken burger was ok for a quick bite. Quick service and convenient location in L1

Fantastic burgers with amazing staff. Definitely will come back when next time in UK

Great food great service highly reccomend trying this place toom my missus for a night out definately going back!

Wow ! Amazing food 🍱 , fantastic staff very polite. 100% recommended

Amazing food! Excellent service from Sanj, so attentive and friendly!

Great food nice and tidy very friendly atmosphere 👌 😀 😋

Got to give it to the girl who servered us joanne. She was really friendly and helpful, decent food will defiantly return

I don't normally leave reviews but I had great service by Joanne! Will definitely be visiting again

Unbelievable food as always even from previous visits, staff as friendly and helpful as ever. Looking forward to my next visit to GBK Steve

Nice food but really in need of a good clean. Visited a few times now and the floor and tables are sticky. Doesnt give a nice impression when your shoes stick to the floor and your sleeves stick to the tables. Really disappointed as used to love this place but feels a bit unkempt now.

Customer service and food were brilliant, will 100% be returning 😃👌🏼🍔

Service absolutely shocking, burgers came out alone with no sides or chips (waited another 15 mins for these for them to come out cold). Spent £55 for two people and would have been happier in Mcdonalds.

Amazing burger, fantastic service 👌