Byron Liverpool One in Liverpool

Food was so nice and servers were lovely

I'm a loyal customer of Byron, and Sasha has been absolutely lovely every time. She's always so thoughtful and caring.

Served by Brenna who was so lovely. All staff were lovely too.

Great all round. Thanks for a great meal and happy helpful service too. This all made a huge impression to my otherwise challenging evening.

The staff are very friendly & the food is great! I received this from them today & it made my day 💕

I used to love Byron burger, the friendly atmosphere and the fantastic food, when it was at paradise street, now it has moved and gone downhill I'm afraid. They no longer ask you how you would like your burger cooked, medium or well done etc, if you love your burgers that tells you everything. The buns are hardly brioche buns, but borderline supermarket quality, the fries are a bowl of sorry looking,bottom of the fryer basket, quadruple cooked chips , more like thick crisps, and the cucumber they tried serving my daughter was well past it's best and was probably sat at the bottom of the container all day, it was translucent and nearly mouldy, she said it made her feel sick. Its a shame really because I used to love going here, but seems to have gone the way of.....how can we serve low quality food at the highest possible price, just like a lot of other places. But Bryon now rates in my mind as a posh fast food takeaway burger you'd get from mackies, but more than double the price. And with the constant passing of footfall from the docks to town, I doubt they'll ever find the need to change. Very poor,and we won't be going back

Excellent service, delicious food!

Really nice burgers, tayto tots and fries. Friendly staff too

Will literally never go anywhere this place has the most amazing burgers kind staff and a great atmosphere doesn’t break the bank and will always go here burgers onion rings are to die for 🤤 staff went the extra mile and gave me a chocolate desert because it was my birthday they are so sweet 🥺 thank you !

There wasn’t a warm welcome. The hostess seemed hostile and distracted

Accommodated our late night munchies, quick friendly service even tho they wete about to close, lovely food, supplied us with some free brownies. Scrumptious dirty fries

Never been so sick got home was vomiting the lot absolutely disgusting how they charge you a service charge aswell will never be returning

First time at Byron Liverpool and Byron full stop, really impressed. We booked ahead so we’re able to go straight in even though there was a queue at the door. Staff were very nice and attentive, food and drink arrived quickly after we’d ordered. Burgers juicy and very good size, fries great, dips tasty. The kids menu was really good also. 20% discount off adult main courses for NHS staff was nice also. Will definitely return!

Over £12.50 for a tiny burger plus £3.95 for a small pot of chips. Small slithers of pickle and tiny square of cheese this is far from the best burger around. Felt ripped off and left hungry. Disappointing. How does this chain survive?

Only had to wait ten minutes for a table at 5pm on a Saturday which is good.The burgers are lovely.Decent enough prices.The milkshakes are very tasty.As a party of three including one disabled the guy front of house was very welcoming.The kids menu is a bargain.We were in and out within an hour with full stomachs and empty plates.We will be returning.

Ordered for delivery and it hit the burger craving spot! Very fresh and decent portion sizes. It’s so hard finding a place that does decent vegan AND meat options, usually one of us is left unhappy. Both of us were left very satisfied trying Byron. The fries were very tasty and I love all the vegan dip options. Fantastic work! Whenever I want a burger I know where to go.

Staff really friendly, burger and chips were delicious

I ordered on deliveroo and the food was definitely 5 star. They went about and beyond and gave us some free brownie bites too! 10/10 highly recommend.

Clean and staff were ok. Order using the QR code, so no waiter per say taking orders etc, so the 10% service charge (per person/order) seemed a little off… as apart from bring the food over, they didn’t do anything. Didn’t come over to ask if everyones food was ok, more drinks etc. But the 2 stars is for the food( 1 star) and price point; very disappointing. Double burger, dirty fries and a coke for £26.20…. The burger wasn’t the best, had better; and far too much sauce, couldn’t taste the actual burger. The fries…. Not that I counted but I might have had under 30 fries in a small circular “basket”. The “dirty fries” upgrade for and extra £3.95 ( I think it that much) added 2 dips, some bacon dust and was supposed to come with some pulled meat (brisket or pork or something)…. I had no meat, bearly any of the dust, and bearly any fries; all for £7.45! A friend of mine had the same fries, with all the correct ingredients , still didn’t look worth £7.45. Won’t be coming back, gone really down hill over the years, and if you’d like a great burger with actual decent portions of fries, tastier burgers for a slightly less / similar price point, give Almost Famous a go.

Great food and draught beer. I was served by tom who had a very welcoming and professional attitude.

Absolutely delicious burgers and salted caramel brownie! We came here after a whole day of traveling and the food sure brought us back to life. Service and vibes were great, had a wonderful time

Amazing food and lovely staff, no complaints. Also gave free brownie so good !!

I ordered off deliveroo and the food was so good and kept warm. Will definitely be ordering again !!!

Pretty damn good burger Water is waay overpriced.

The sweet potato fries are the best !

Great place we had a great offer as a student two for on e amazing burger and fries and coke end up paying less then 15£ each amazing so worth it

My family and I always look forward to going to byron burger when we go to liverpool. But a lot has changed since we went last. £14 for just a burger £3.95 for fries and £4 for the slaw which you used to get as part of your meal that's over £22 for a burger and fries. The atmosphere was ruined by an influencer your staff were encouraging by giving them one of your deserts to promote every 2 minutes a massive light attached to the top of her phone was switched on which my sister and I were in lines sight and was like having someone shining a torch in their eyes. £119 for 4 burgers 2 fries and drinks and left feeling hungry and miffed I don't think we will be going again.

The customer service was brilliant

Tonight I was invited through promote app. I’m vegetarian and the veggie burger was delicious. Also really enjoyed the Mac and cheese 😃

Menu is now accessed from a mobile phone and qr code. We placed the order , waited 30 mins with no one coming to see what was happening . We eventually spoke to a waitress who said the kitchen didn't have our order . Such a farce we left and went to the baltic triangle, had lovely food and great service .

Genuinely the best burger I’ve ever had plus the service was great

A friend and I visited Byron last night (9th Sept 2024) and we had a great experience. We were served by Dylan and he was lovely - friendly, helpful, chatty and very pleasant. We were most impressed. On top of that, the food was excellent. We had cheeseburgers and fries, Oreo cheesecakes and bottle of wine. We thoroughly enjoyed everything about our visit and we will definitely be going back there. Thank you again, Dylan.

Went on 7/09/24 around half 8pm walked in lady showed us to the table then walked away we was left guessing on what to as in order food because we was waiting for a menu then realised we had to scan the QR code and order food ourselves but the lady didn’t exsplain she just walked away wasn’t the end of the world Food The food is overpriced burgers started from around £11 the food looked nothing like the picture on there website it was small and if you wanted anything to go with it like chips you had to pay separate When my burger and chips came with onion rings it’s wasn’t hot it was slightly warm and very greasy with very over cooked chips also had a milk shake Wich was tasteless and overpriced again not the end of the world because the manager got the food sorted Overall Byron’s burgers is very over priced for what it is all small burgers they need bigger portions better quality if your going to be charging them prices and better quality of side dishes

Good pleasant atmosphere, excellent service by friendly waitress.

My first time visiting with my friends all 10 of us ,the staff were fantastic helpful and polite. The food was amazing.will certainly be coming back on my next visit.

Extremely overpriced - paid £13 for a small burger that came with no fries or any other sides that would normally come with something for that price. Ended up paying for fries separately for another £3.95 and had to wait, but overall not worth as much as you pay. Service and food was good

Went to Byron the other night and had an amazing time! Food was gorgeous and we were served by a lovely waiter called VJ! 10/10

Burger was delicious Waitress helped us use the app ,didn't wait too long for food

BOGOF on burgers on Mon and Tue, good selection and service very quick. Order via scanning table and food came in good time. Great quality burger and fries. Opposite Hilton Hotel

Such a shame because I have a ten with byron burger before and it was good. This time me and two friends ordered dinner and there were many things wrong with the order. One of the ordered a vegan cheeseburger, and a chicken burger arrived which they couldn’t eat. The two other burgers were also wrong, none had any salad on it, just the Pattie and buns and to top it off, the vegan tenders were Not vegan, both meat chicken tenders and no sticker on box to confirm it was veggie / vegan. Food was also freezing. We tried to call the two Byron burger phone numbers listed online, one disconnects after one ring, the other says the service is unavailable. Never ordering again.

High quality product, with a nice staff, in a confortable place. Easy acess and near the center of Liverpool. I will come back for sure in the future.

Staff were friendly and attentive. Food was ok but pricey for what it was. Double bacon cheeseburger was ok but I felt the bacon and mustard were doing the heavy lifting in that. Actual patties were very average but the added salt from the bacon balanced the seasoning. Bbq wings just a little on the dry side. Kids menu: he was happy with the burger and milkshake. My wife had the shiraz which was nice. Even with a free burger deal it felt a little overpriced for what it was

Strange place for us ....staff were great and explained to us you scan the qr code on the table and this opens up the menu on your phone ....you then order and pay with your phone and the food is delivered to your table .....we had small mix up with drinks ...sorted in a flash with a smile and an apology.....food was delightful and fairly reasonable price....was clean and interesting place ....would recommend no problem.......

Went to Byron for a family dinner while in Liverpool for a weekend away. Food is delicious and service is great. Very friendly and helpful staff. I would highly recommend😋.

Good place to eat a good burger. Lovely waitress helped us with the order, as everything goes by using your phone. The food is very good and tastefull, the portion a bit to small, but ok

Great location to eat after the Beatles tour. Ordering was easy because you paid in advance using a QR code. Both the food and beer were delicious!

Customer service was terrible tried to clear the table before we finished eating. The person serving us had no idea at all

Looks fancy terrible service wouldn't come again

Fantastic place to eat, staff attentive and worth the money

Amazing place with very friendly staff and fabulous food . Lovely atmosphere , I would definitely love to go back

Patwa: Mi aada wan kop a tii an it kom pan di said a aaf kop a waata we neehn at. English: I ordered a cup of peppermint tea. The tea bag came on a saucer with a cup with half a tea cup of lukewarm water.

The food was fabulous. Because you order on line the staff don’t really have much to do with you other than drop down your food. Only complaint was that the air conditioning was sooo cold & cooled our food

Food was delightful....staff very helpful....

Sensational sandwich and side dishes, delicious! The only flaw is that the service is unclear on how the menu works straight away. Normal price around 25 pounds each

Excellent food. Nice restaurant. Will definitely go back again.

Banging burgers! Good sides! Deffo be back!

Food was top tier 👍 never had a tastier burger in my life. Everything was real and fresh and we got complimentary brownies which were perfect in every way. You should all be proud of your work ❤️ 10/10 Defo will be telling everyone about this place 🫡

It’s the last night that my boyfriend and i are down in liverpool, and we were looking for a good place to end the trip. Food was very good, the atmosphere was nice and calm when we were in, and the staff were very warm and well mannered! Id say it’s a pretty good value for money given the quality of food and speed of service.

My rating is soley for the service (or rather, lack of it), as we were left to our own devices after being shown to a table and told to use a QR code to order on our phones, confusing my elderly dad no end (he doesn't have a smart phone or know what QR codes are). We tried to get the attention of staff in order to ask a couple of questions about items on the menu, but weren't able to. The restaurant was very quiet, but the staff we saw weren't paying attention to the few customers inside. So I went to the counter area where the person who had pointed us to our table was, and they ignored me for the best part of a minute before finally looking up. Sadly, they weren't able to answer my very basic questions and didn't come over to the table to answer anyone else's. It was clear us being there was irritating and inconvenient to them, so we ended up leaving and going to another restaurant. I've been to other branches of Byron countless times and it's always been fine and staff have been friendly; I've never had staff be so distant and avoidant like this anywhere tbh. Reading some of the other reviews suggests this is unusual for this branch as well, which is even more odd; why were we treated with such disdain when other customers have had such great service? Not sure if it's that this QR code system now means that staff don't assist customers beyond pointing them to a table and bringing out their food, but I don't think I'll be visiting any other branches in the future though if this is the case. There are plenty of other very good options for burger restaurants nearby.

My partner and myself went to Byron on Saturday 20th July. We were greeted nicely by staff and were informed to order online and use the QR App. We proceed to do so and ordered just before 14:00. At the time is was quite enough. We waited 25 minutes and asked staff about our order. The response was that there was a technical issue where the order was not received on there part. Our drink was deliver just after 25 mins and waited 45mins before our food arrived. Having already payed for our order once we placed it we felt we could not leave. If this was different restaurant where you woukd pay after food, we would have left. Majority of the food was delicious but the chicken burger was hard and rubbery. We spoke to staff about the issues and were told that the would be some form of refund, which we are still waiting for...

Excellent food, family of 5 seated straight away. Food arrived hot and not one peice was left over!

Absolutely Fantastic service, I have some allergies and they made sure everything was perfect for me. Nothing was to much trouble.

Got the double burger ‘smashed’, ended up with 4 patties haha, superb. Walloped it with fries and a shake. One of my favourite burger spots

Great burger. And assistant was very helpful.

Very attentive and really enjoyed the food. The Monday offer was very good value for money. Would go again for sure.

Delicious chicken. Try something different to a burger, you won’t be disappointed. Add Oreo milk shake too 😁👍

So disappointed with this visit to Byron with the menu mostly, initially sat outside waiting for my friend to arrive. I wondered why so many customers were arriving and just leaving. We went in to sit and asked to download the app which i refused so was told order at bar, ok with that, i dont do apps and with sight loss find it impossible in doing so. No thought to customers who have sight loss or inability to use apps. Last visit some months back we had the halloumi crispy burger (Soull i think) in a lovely spicy sauce, it was lovely, but it's been taken off and vegetarians or vegans just left with a fake meat like patty which i hate. Will return if they improve menu for vegetarians and vegans. So we left as well.

Not tasty burgers and also cold. I'm never eating in Byrons again.

Poor service; even worse food. We shall not be returning!

Exploring around this part of the city my twin brother and I decided to drop into this Byron outlet and what a nice visit we had . A great looking restaurant, interior is superb, wonderful decor and furnishings and plenty of seating options spread throughout this restaurant both inside and outside looking out onto the busy and bustling Thomas Steers Way. We sat outside were we ordered a smash burger with chips and a beer each ,beers arrived iced cold and sparkling and after a short wait and burger meals arrived and what a treat. Burger was superb, beautifully seasoned, a very generous topping served between two fresh tasty buns, chips were delicious and all washed down by freezing cold beers, it was just what we needed to set us up for a few hours. We ready enjoyed our meals and beers in here before we moved on and as on every other visit to Byron we had a great time, its easy to locate along Thomas Steers Way in the Liverpool One shopping area. Opening hours are; Monday to Thursday, open from 11.30am. Friday to Sunday, open from 9am. Well worth checking out if you're in the area.

Food was incredible, I'd very much reccomend the build your own byron service and don't miss out on the salted caramel brownie for desert, but the thing that truly made this restaurant stand out was their excellent service. There was an issue with our order that was nobody's fault, but the servers went above and beyond to make sure we received our food as soon as possible and were delighted with the service. I can't wait to come back!

Burgers were excellent. Not so keen on the "service charge included "

Place is too big and empty. I love burgers so Byron is disappointing when it comes to food. If you’re a burger fan go elsewhere. Even with only 2 tables in the whole restaurant they got our orders wrong. But the staff were super friendly

Amazing pizza and good atmosphere

Visited late on a Saturday afternoon to the new site, which was about half full. We were greeted promptly at the door and shown to our table. We were asked to download the app to order but asked for a paper menu instead. We had to go up to the till to order as the waitresses don't do this at the table. You have to pay at this point, which is fine except that they include a discretionary 10% service charge. How can we be expected to pay a service charge when the only service we've had was been shown to a table by the door and handed a menu from the desk by the door? What if the food and the rest of the service doesn't warrant this? Adding charges annoys me at the best of times as it's so arrogant and presumptuous. The food was good although our fries and my burger could have been warmer. That may be personal preference, though. Overall, it was ok, but we probably won't rush back.

The best burger I’ve ever had! Loved everything! Can’t wait to go again!

Really good food, reasonably priced. Very calm pleasant environment to eat in

Absolutely shocking service staff kept walking by us 10 mins waiting for a dirty table not cleaned another 10 minutes waiting to order then offered a refund cause we're too late for breakfast. Absolutely shocking service

Great burger in a great location

Really lovely food. The burgers are great and the service is spectacular. Great staff, great food, great work👍

Very nice food and friendly staff. Good was quick to come out and made easier by ordering off a QR code. Would go again

Great value for money with the lunch deal. Thank you for the extra added brownies and the little note. The sad thing is I want moooooooooore now. :(

Four of us went for lunch at Byron in Liverpool on a Sunday lunch time. The restaurant was quiet and we were greeted by a member of staff who explained that we needed to download an app and place our order in that way. None of us were particularly keen to order in this way but we followed instructions and created our lunch order and drinks. However, at this point the wifi connection in the restaurant rendered this process useless and the order didn't go through. The staff member informed us this happens a lot!!!!! She then proceeded to go through our entire order again and key it in their system (which we'd have preferred in the first place). The order arrived but was wrong and my husband's veggie burger arrived inexplicably with a lump of battered chicken on the top!!!! We were so fed up (and hungry) by this point we gave up and asked for the bill. There was a 10% service charge included which seemed ironic in the circumstances of self ordering and also being asked to help clear the table at the end of the meal! Finally, my husband wrote a balanced e-mail to Byron customer services to explain our experience and was asked to complete an online document and send proof of bill (which he did) only to be told that the matter would be highlighted to their operations team. There was no apology or offer of compensation or follow up to us at all. Really poor customer service and horrible experience.

This was the worst burger I have ever had, worst than McDonald and cheap burger in some take away, won’t be there ever again

Delicious Byron burger . Fries is good Quick service Nice vibes

Walked in on Monday evening 20:30 and the place was almost empty — only one table of two eating there. Despite all the free space, the waitress after after a rather apathetic greeting instructed us to sit on the table next to the other customers rather than give us the benefit of more personal space. She then told us curtly to use the QR code on the table to order and promptly walked off. I've no idea what she needed to do in a near-empty restaurant which meant she couldn't take our order, but there was a manager nearby —who also appeared to be inactive — so this appears to be par for the course in this branch. It was such a bad start to the customer service experience that we just left and went to GBK just across the street where we had a much better experience.

Walked in on Monday evening 20:30 and the place was almost empty — only one table of two eating there. Despite all the free space, the waitress after after a rather apathetic greeting instructed us to sit on the table next to the other customers rather than give us the benefit of more personal space. She then told us curtly to use the QR code on the table to order and promptly walked off. I've no idea what she needed to do in a near-empty restaurant which meant she couldn't take our order, but there was a manager nearby —who also appeared to be inactive — so this appears to be par for the course in this branch. It was such a bad start to the customer service experience that we just left and went to GBK just across the street where we had a much better experience. Please note also that many of the photos shown here are of the OLD location — the previous Liverpool ONE Byron I'm told was much nicer in all respects.

Central location, food is good, little bit overpriced, so much trouble with QR CODE TO ORDER, ANYWAY GOOD PLACE TO GO FOR FOOD :)

This was my second visit and the food and atmosphere was great. Food is delivered quickly and all of the items were tried were fantastic.

Best burger I've had in a while😁

Probably the best burger and onion rings I've had .. will definitely be going back again to try a different burger will probably go through the full menu of burgers they are that good

Had the Byron which is delicious but a little small for the money. Nearly £4 for a can of coke. Chips were tasty. Salad was decent. There's no salt or pepper on the tables.

The 4th time visiting this restaurant, was very impressed from start to finish. The staff members were lovely and a big thank you to Natasha who looked after us we felt like VIPS and the food was amazing.

I couldn’t recommend enough… had the burger with pulled beef and it was amazing, could eat another 10 easily. The price is ok, the average cost for a burger and chips is £16 + 10% service added in the bill…

Absolutely amazing food. I had the vegan beef and vegan chicken burger. I love it!! Definitely coming again. Atmosphere is relaxed and the service is friendly.

Great burgers, no personal service, scan the QR code and wait for food. No atmosphere. Sad that this is now the way restaurants are going. Feel like you are ordering off Uber eats and then the food is delivered. And on top of it they charge a service charge. There are better places out there.

Zero level of service whatsoever apart from to seat us, made worse by the added service charge when ordering ONLINE, without actually receiving any service. Didn’t even get a thank you or a goodbye on the way out.

Excellent all round and so easy ordering via the QR code - so much quicker ! Lovely staff as always 🙏

Fantastic food, shocking service, have to do everything on the qr code to order, in my opinion that equals no service, we are visiting the area and will find a place next time where the customer still matters!!

Ordered some chicken wings and a chicken burger on gluten free bun. The burger was so tasty and the pickles were lovely. The wings, wow these were really good, could easily just order boxes of wings and be really happy.