Gorwel @ Plas Heli in Gwynedd

Ordered food at 12.30 no food at gone 1 ..chef ,/ proprietor came out 1.25 wafting till receipts saying his order till had not gone through to kitchen. Through out his time no apology for wait ..he rudely said food was ready 1 hour + later but he'd rather give us a refund than give us food and compensate for their mistake . We left without a meal ,fine mistakes happen but not spotting their only customers haven't been served and then being rude and abrupt won't get the place back on its feet . We are locals and could generate quite a bit of all year round business but will not go there again

Went today with family. Bit apprehensive at first as was expecting sailing club type posh place. Turned out to be very nice. Staff behind the bar extremely friendly. Kids made very welcome. Food was great. Kids loved the chicken nuggets and chips. Partner said best fish and chips she’s had in a long time. I had the squid which was great. My mussels were a bit dry. Maybe it’s the wrong time of year. Passed it on to the chef, just in case. My family thought I was fussy. Maybe I was. The sauce that came with it was very tasty. Would definitely come again if in the area. Especially, if the weather permitted sitting outside to admire the sea views. Well done! Thank you to the staff for being so lovely. H

Since I last wrote a review for this place it seems to have changed management. It is hard to get a full picture given Covid restrictions as I think they are running a restricted menu but if you’re after a pint and a sandwich or jacket it’s great. They also have a couple of options for the kids (though the kids pizza isn’t up to much). Service is much better and the location is fantastic. I’ll be going more often.

I’ve been to Plas Heli many times since it opened. The venue is beautiful, the views are amazing and the food is good but what a shame about the service. Every time I’ve been the service has been chaotic. You have to attract someone’s attention to get served at the food till or bar and many of the kids who they have working there say they can’t serve you. The more experienced staff often just walk past ignoring me. I should say this seems better when one particular male manager is on. I have persevered because I like the venue but today left me apoplectic. I arrived for a late lunch with my two kids. I know service stops at three so I queued up to order food at 2:40. While I was waiting the staff decided the ice cream all needed to be changed in the display cabinet. They therefore devoted all of their attention to that and no one served the queue. When I finally got to the front I asked for three sandwiches and was told that the kitchen closed at three so I could not have them. I complained, pointing out that I had been queuing for over twenty minutes and that it was not yet five past three. I was met with blank refusal. Why is the service so poor and if it is going to be that poor at least serve the poor sods who have been waiting over twenty minutes just to place an order. I’d like to say I won’t be back but I probably will given the location. Please sort it out.

We stumbled upon this place whilst walking around Pwllheli. Perfect based on atmosphere, quality, service and price please do not change anything and become like a multiple eatery. Well done a great relaxed, with value experience.

One of the best places I’ve been for a while, especially around the area. Comfortably seating outdoors and a warm welcome from the hostess. Went for the lunch specials (hot pot and jerk chicken) they were outstanding. The thought and amount of ingredients that went into each dish was fantastic. Perfect flavours and HUGE portions. We were kindly offered a takeaway tub as we couldn’t finish it. We will be back almost every time we are back in the area (which is every fortnight or so). Soon to be ‘regulars’

Back again hard to keep away and when the sun is shinning it is like paradice. Nice new bar, simple but good menu, Mussels and the whitebait come in generous portions. Could not even finish my Fish main. great place to eat with friends and a carvery on a sunday.

Eat here as a family of four on a Saturday evening. We all had either fish or scampi and chips, generous portion sizes and nicely cooked. Wide selection of beers and wines from their new bar. Had a lovely walk along the beach, will definitely return.

Great service food spot on local culture in abundance, when in Rome comes to mind,one of The best views any where in Wales to eat a credit to everyone who has put there time and effort in getting this facility off the ground. Super place try it

Amazing food and excellent staff. Nice to hear Welsh. Will definitely visit again and recommend to friends

I dropped by on a recent visit to Wales. The food was wonderful and the staff were great. I went in on the Sunday Carvery, which was excellent. As I was in Wales, I noticed the bilingual staff were alternating between the local tongue which is Welsh and English. This is no different to service establishments I have been to in Germany, Italy, Spain etc etc. If you go to Wales, bear in mind you aren’t in England. Only a small minded bigoted racist moron would have a problem with people speaking their own language in their own country. The restaurant is quite pleasant and I wish them well in the future and I will return. Bryan, Glasgow/ Caer Clut.

I shall certainly try to visit Plas Heli having heard the food is good and the staff speak Welsh. I wouldn't expect anything else. If you live in France learn French. If you live in Wales do the same.

Great food. Always friendly staff. We pop in when in Pwllheli. Sunday roast is excellent. Would recommend to anyone.

Wonderful staff, brilliant food, lovely location. Bilingual service - perfect. Give it a go if you’re in North Wales enjoying the scenery, culture and language.

Lovely food. People should not be giving bad reviews for people speaking in their native tongue. You don't go to Spain and expect staff to speak English to each other! It's not rude, it's their language!

Lovely to hear the Welsh language being used as you'd expect. Great service, great staff, great location.

Got taken here by some friends the other night as a birthday celebration. Food very poor and very expensive. I also found the staff talking Welsh in front of customers and giggling. What were they saying I wonder ? Very rude.

amazing place amazing staff cant fault and as for the people that gave a poor review for the staff speaking there own native language would u be so racist in spain of italy it is so obvious this is from an english person that has a problem with the welsh language and for the person that will never have to visit pwllheli again he wont be missed

Lovely meal at a competitive price . Service was excellent , staff friendly and attentive . However if your that blinkered that you get irate by folk speaking their native language in their own country perhaps better to stay away 🙄

Bues i yma wythnos diwethaf - lleoliad hyfryd, bwyd a diod iawn am bris teg. Ac, fel 'swn i'n disgwyl mewn ardal mor Gymraeg, y cyfle i archebu a siarad â'r staff yn fy iaith fy hun.

I have visited the restaurant many times & think the food is fresh & home cooked. The staff are very attentive, they speak English when spoken to in English & Welsh when spoken to in Welsh. This part of Wales is predominately Welsh speaking to naturally some staff speak Welsh to each other. However, the customer from Baisingstoke does make a fair comment regarding how ‘annoying’ it is to hear them speak Welsh; can I suggest that the management there insist that something be pinned on the uniforms of those who continue to speak the language a simple Star of David in yellow cut of rough fabric would suffice or even a piece of wood with W.N etched into it hung by a string around the offenders neck!

Am le hyfryd i ddod am panad. Golygfeydd bendigedig. Staff yn croesawgar. Cacenni lysh!! Great place to visit for a cuppa. Amazing views. Staff are courteous and welcoming. Delicious cakes!!

Great service, was nice to hear staff speaking Welsh. I'd just come from Manchester where they were so rude in speaking their own language over there. How dare they?!

Great food, good value and child friendly. We’ve been many times for drinks and food and found the staff very helpful.

We visit this excellent restaurant a lot We find the staff superb in every way We love the food The location is fabulous To be honest I cannot recommend this lovely welcoming restaurant too much Don’t miss it Chris

We have to attend sailing events at Plas Heli and despite pleading to out national body ended up in here again. This restaurant is attached to the sailing facility and is run as commercial venture with no regard to sailors needs. It is my third visit and has got worse. Service is slow beyond belief, choice on a Sunday poor. The staff are nice individually but when talking to each other about you order talk in Welsh which is just rude. At the end of the day the same staff sat around and chatted freely among them selves in English. Luckily I will never have to visit awful Pwllheli again. It is appalling that so much money was spend developing this place and now it is so poorly managed -

I ate at Plas Heli this afternoon, I had the roast dinner which was excellent.

Visited to experience the Sunday Carvery at £10 for 1 course.

Large family get together, food and service excellent. Lovely atmosphere and location. So many vegetables to choose from and meat was so well cooked

Went for Sunday lunch with family and nothing was to much trouble accomadated the kids when they didn’t want carvery ... the Sunday lunch was amazing 😉xx highly recommended and the staff very friendly x

I was at a championship run from the venue, and loved the breakfast to start the day. Every evening I dined with friends and we had a great time, Specials each day and good substantial food. usually only have a main course but was tempted to a starter every day, I just could not resist the scallops of fishcakes. At other times of day in the good weather, the ice cream was to die for. Will be back.

What a lovely place to have a meal, a stones throw away from the beach. The service was brilliant and the food was fresh, delicious and as my daughter says “yummy”.

As we were in the area, we popped into the club to enquire about the facilities.

Service was very helpful and friendly. Food was well presented and tasty. We will certainly go there again when we visit the area. We were even able to sit outside on the balcony with a drink after our meal to watch an amazing sunset

We were a party of 8 adults , we had a mixture of meals mostly fish and chips . The service was vey good , pleasant waitress , and although there no longer had mushy peas left , the chef made extra for us , all the meals was very good and the batter on our cod fish was light and crispy . We all really enjoye the food and the views are stuning , when we sat out on decking pre meal .

Had the buffet on Sunday, wonderful and great value. Had chicken and pork beef not for me this week. The roast parsnips were to die for. I look forward to finding an excuse to go again.

A really delicious Sunday carvery! Don't be put off entering this yacht club, the staff and Gareth the chef were really friendly to non sailors and members!

Well what can I say.... Simply the best cavery I've ever had!! The mouthwatering food was plentiful and delicious. The friendly, approachable staff couldn't do enough for us. Will definitely be coming to Plas Heli again.

Sunday lunch is a must at Gorwel in Pwhelli Sailing Club. Great atmosphere, welcoming and very friendly staff. Gareth, excellent chef and host puts on a fantastic spread. Today roast beef and or lamb, cooked to perfection, roast potatoes ,roast parsnips, cauliflower cheese, Yorkshire’s to die for.... further vegetables too many to mention. Had invited guests and all thoroughly enjoyed their meals. Topped off with stunning views.

Looking for somewhere to sit outside for breaky - Plas Heli was spot on - great sausage and egg butty and lovely latte - very friendly and welcoming - recommended

Went here for food and decided on the Sirloin. It was cooked exactly to my request and the peppercorn sauce complimented it beautifully. The chips were great and homemade. Good choice of beer, decided on the Dunbar. Good waiting staff. Will be back!

The food was fantastic We had the Sunday Cavary. Gareth is a fantastic is a fantastic chef. Very pleasant and polite man. Highly recommended for the food. A Jones

we went to Gorwel @ Plas Heli for a family meal on Sunday. We all had the carvery. The food was exquisite Gareth the chef was amazing so helpful very polite and looked after us perfectly thank you Very Highly recommended

This is the second time i have felt inclined to write a review on this place, we revisited today for Sunday carvery. The atmosphere is so relaxed and friendly whilst eating i overheard the waitress reassuring a young mother that the children were fine playing and they weren't in the way. The mother seemed so grateful and said to me afterwards that its the only place she feels able to eat out at the minute, due to the welcome they get as a family. The carvery was outstanding, not just a good selection of meats but also an array of vegetables. The beetroot was amazing. Staff were as friendly and as helpful as ever. Lovely to see changes being implemented and Plas Heli becoming the place it should be.

Called in today Sunday lunch time, the waitress was really friendly and helpful, drinks were brought to the table. Decieded to have Sunday dinner from the carvery with a choice of three meats of lamb,pork or beef. Proper home cooked taste.must be the best Sunday lunch in Wales,will defiantly be going back

The potholes in the car park are atrocious,has damaged the underside of my car.Sort it out for god's sake,how difficult can it be to fill them in really, it's ridiculous

Popped here in a lads night out. There was a xmas party going on so the place was busy and atmosphere was great. Offers on the beers meant we ended up staying the whole night. Great music being played and staff friendly. All returned the following day for the Sunday carvery which helped the hangover. Great service on both visits highly recommended

Have visited Plas Heli numerous times for children’s birthday parties school events and most recently a family birthday. We were able to sit down with manager and come up with a personalised menu for our party which covered everyone’s taste. Would highly recommend for large parties staff went out of their way to accommodate us and on the night the food was amazing. I love the fact this place is on our doorstep not many places in Pwllheli with the capacity to hold large parties. The views are fantastic. Highly recommend a visit

Easy to find, plenty of free parking. Excellent view.

We booked for 10 of us and 2 children to have afternoon tea here about 2 months before hand with no problems. Advised that the afternoon tea would be child friendly and that they would make iced bun and shaped shortbread etc - the kids was looking forward to it. We phoned 3 days before and that morning to confirm and everything was fine they said.

Went for lunch at around 1pm on Friday lunchtime. The place was like a morgue - cold and deathly quiet. Not only were there no signs of other customers, there was also no one behind the bar either. We could hear someone in the kitchen, so we waited...and waited...and waited. Eventually I put my head round the corner and politely asked a lady in the kitchen if we could order some drinks. I was told in a very abrupt manner that she would be two minutes - no greeting, no apology, just a bad attitude. So I went back to the bar and we waited...and waited...and waited. The woman eventually appeared and I thought great, at least now we can order a drink - but no, I was told that she’d be a couple of minutes! Well, sorry, but I was told that two minutes ago! We left and went to Weatherspoons - great atmosphere, good beer and food, friendly and efficient service. Plas Heli is a total joke and deserves to fail.

So server bit odd. Told us in a monotone they hadn't had many bookings so he'd only

OK it's a little expensive for a standard Sunday carvery, £10. If you shop around you could probably find a similar meal for £7 to £8 but the setting here is the thing, nicely set out and spaced as well as overlooking Aberech bay where sailing contests take place. Ambient music and a nice atmosphere.

We went yesterday for lunch and arriving at 2:20pm were reassured to see the menus still out which clearly stated Lunch 12:00 till 3:00pm. So we continued to make our choices and get ready to order. We asked the barman what the soup of the day was, and were informed it was Vegetable so we ordered soup of the day. He then talked into the kitchen and suddenly decided the kitchen was closed. What an incompetent comedy lunch you don't deserve any business if that's how you treat customers. Fortunately there was very nice busy restaurant called Venu who wanted our business

We visited plas Heli more out of default, everywhere in Pwllheli was busy and somone suggested there. We were a bit put off externally however from the min we stepped into the building we were pleasantly surprised. The staff were exceptional with our young children which made us able to relax that little bit more. The white wine and thyme soup was to die for. Although Plas heli wasnt our first choice on this occassion it will def be next time looking forward to a return visit.

Busy evening in Pwllheli with Wethespoons full as was Whitehall so went to Plas Heli- signs everywhere regarding food and restaurant, but once traversed the firing range of a car park, found restaurant was full of sailors having some sort of an sward ceremony - not like there was no other space there to hold such an event! So left to find an establishment which was actually interested in doing what it said on the tin.

Ordered a prawn sandwich only to be told 20 mins later they had no prawns so ordered a tuna sandwich .must have been the worst tuna I have ever tasted.

A very disappointing experience, having popped in before a few days ago for a quick drink decided to try out the place for lunch. We ordered a kid’s meal which was okay and therefore gets the place 2 stars.

Unseasonal weather at Plasheli beach took us up to the roof top cafe where we were greeted as we walked through the door and tempted by the soup of the day "Fiery Tomato & Basil" . We were served by a young waitress named Imogen who was very warm and friendly - she offered to input the wifi code to my sons tablet without being asked as she could see he was struggling to get a connection . During our lunch there were a few tiny hiccups with our order which she put right immediately-Nothing was too much trouble and she made the whole experience really lovely and enjoyable . Well done Imogen!!

My friend and I, visited for a roast lunch, as we have done previously, when visiting Wales. The food was delicious and we could not fault it. However, the service was extremely poor. We ordered drinks first, which arrived half way through our meal. On finishing our meal, no one came to clear the plates away from the table. The carvery chef, (Steve) kindly removed them for us. He then had to ask someone to come over to take our dessert order, as no one had bothered to come to our table. The place was not that busy really, at the time we were eating. (FOUR people were stood behind the till, chatting away, looking at their phones, whilst tables were being neglected). A grumpy young girl then came over to take our dessert order and didn't even know what desserts were available! (Choice of 4). My friend and I then went to pay our bill, over at the till, as again, no one bothered to come over to the table. The young girl on the till, said she didn't know what we had eaten etc., as nothing had been written down!! All in all, a very poor quality of service, which spoilt a delicious meal.

Well. If you want to be ignored at the bar. In favour of the Cheshire Range Rover brigade, then this is the place to go. Left standing, looking like a lemon, whilst the staff pandered to the loud sailing people, left disgusted in the end. No wonder the place is losing money hand over fist.

We went as a group of 5, the cake was delicious and the service was good. We didn't each a meal however the menu seemed quite empty. It was us and two other groups so the atmosphere was not good and the entire building also liked very bare and empty. An upside is that they have free wifi.

Just been here for a drink with my wife. Location is lovely, sat on a nice balcony overlooking the tranquil sea - perfect, that is unless you want to spend some money there. Went inside to find a huge bar area with plenty of staff seemingly practising for a forthcoming event. Two bar staff serving one customer before me. Dumb and Dumber couldn't get either of the two tills to work, by the time they'd figured it out two groups of obviously familiar faces came in. Now I'm not a small guy by any means but I suddenly became invisible, I was bypassed so these regulars could be served once they'd finished chatting with D and D. They obviously don't need my money so disgusted I walked out. Not like me, usually a patient kind of person but this really wound me up!

Since this establishment opened we have been regular visitors, having enjoyed several lunches including Sunday carvery and some fantastic parties. We visited again for lunch only to have a different experience altogether. What, I ask, has gone wrong here?

The food was good but service a bit slow. Please can you serve POTS of tea NOT mugs! It gives the place a transport cafe atmosphere and spoils the experience completely.

We had a couple of light midday meals and a Sunday Roast here, during our stay near Pwllheli in February 20117. The service was prompt and friendly. The food excellent both in quality and quantity. Reasonably comfortable furnishings. Sort of contemporary Cafe style in an OK but very odd modern building. With extensive balconies and decking for outdoor eating. Overlooks Cardigan Bay. Car park was a bit rough when we were there.

Have had lunch here a couple of times really good food and very reasonable you are able to sit inside which is lovely clean and comfortable or sit outside on the decking with stunning views of the bay the only problem is it could get rather busy when events are on but it's well worth a visit

There can't be many new places that clearly their main purpose isn't food but pull it off so well. Just a snack but it was smashing....prompt food and drinks and a very very smart place. If your local..go...its very nice you wont be let down.

Great food to go with the stunning views, great staff and we were served straight away. We went later to the top deck with our drinks and the views were amazing.

We were part of a large group that had booked and pre-ordered. In spite of having pre-ordered our food a week in advance we had to wait almost 2 hours to be served. The fish and chips when it arrived was the worst food I have ever paid for anywhere - greasy, mushy, horrid tasting. When no-one asks whether you enjoyed your meal and no-one offers an apology you know you're somewhere that has no clue about customer service. Shame because the location is great.

Excellent meal and presentation.Saint Dwynwen special day 25th Jan. So good we have booked for Saint Valentine's day straight away! Excellent value and very cozy and cooking so good couldn't be better

A most enjoyable experience - superb buffet with something for everyone, both hot and cold dishes. The food was well cooked and attractively presented. Attentive and pleasant staff. I would highly recommend Plas Heli for parties or other functions.

My Mother is a member of Plas Heli, we therefore called in one afternoon to have a sandwich and drink to see whether we wanted to join. There were two men at the bar drinking, and as we studied the menu, he stated some one would address our needs soon. The lady behind the bar was on the phone having a personal conversation. We waited. Another lady appeared with a tray of dirty items and on pitting this down , took the menu from us and Stated" we don't do food after 2pm" This was 2.30pm. We were not offered a drink, nor did she state what we could have! The two men at this point had disappeared leaving their pints to return to, they were in the staff room.

Plas heli was a gorgeous venu right by the sea. The food was plentiful and really tasty. The whole setting was just perfect. The only reason for 4 stars was the lack of seating in the main hall, the older members of the party were seat hunting and it was very cold in the main hall.

Absolutely amazing meal and all freshly made. Best scones I have ever had and warm from the oven.the view was spectacular and there was a beautiful rainbow

called in for lunch at this beautiful restaurant, stunning views really lovely lady served us, coffee excellent, food great and good value. would recommend/

Finding a place to take my elderly mum, who is in a wheelchair, for lunch is not easy. Lunch with a view is almost impossible to find. Plas Heli was an absolute joy! A lift to the restaurant level, a warm welcome from the staff and a very good light lunch....with a view! There's a sunny outdoor terrace protected from the wind and an excellent disabled loo. And it's a beautiful piece of architecture! We were absolutely thrilled to have found Plas Heli! The only thing that would be good to smooth out are the bumps in the car park. Thank you to everyone.

Turned up early for a meeting very nice coffee provided before the meeting Staff helpful Buffet lunch food first rate and plenty of choice Had a pint after, good real ale well looked after(CAMRA take note),. Stunning views from the outside decks

Fabulous night. Excellent food and service. Very attentive staff. Highly recomended. A party to remember.

We went for a lovely meal to plas Heli Pwllheli ! The service was fantastic ! I was served by a lady called Angela, she went out of her way to make us feel welcome, nothing was too much for her. The food was lovely, we really enjoyed it, and will definitely be going back. Thank you for a lovely welcome and great service.

Had a light lunch the sandwiches were amazing. Our waitress Angela was extremely warm and welcoming. She had lovely warm and bubbly personality which led us to have a really nice relaxed afternoon. Throughly recommended ;)

Very good café food and drinks, recommend the fish goujon sandwiches and the scones. friendly service but very long waits for food when busy but worth the wait

Lovely food- we had sandwiches at lunchtime and they were second to none! Lovely fresh bread from a local bakery.Highly recommended. The view from the eating area is lovely . Parking is free and no hassle.

Visited with family prior to going down to the beach.We sat in the lovely grassy area near the bar which was ideal on such a beautiful day.We ordered our food and drinks at the bar and were served promptly and politely.This system worked for us as it was'nt too busy.However for those unfamiliar with the venue i think this could cause problems when it gets busy with a wait to be served and a bottleneck of people on the approach to the bar.

Attend events in Pwllheli and always start the day with coffee and a bacon and egg bap. Look forward to the view and the morning chat.will be there again soon.

Was down for the GP14 sailing week at the end of August and whilst we didnt eat, we went for drinks on a number of occasions. One elderly male bar man was just a complete miserable old so and so! The other bar staff were polite and helpful but seriously under staffed. Getting drinks took for ever.

Trying to eat lunch with family, tried to go safe with egg and sausage baps,

Visited here with the family for early tea after a day on the beach. The service was awful from the outset. No welcome on arrival, not even a smile from the lady who was front of house. Our food order was taken efficiently and brought to the table in good time but without any eye contact or smiles. Each of our kids thanked the lady when their plate was put down in front of them but nothing from the waitresses. The food was good and the portions decent. However, when I asked the waitress for the nan bread which was supposed to accompany my curry she asked "do you really want it?". The whole experience was like a comedy sketch, which is a real shame as the food was good and the location great. It upsets me more as I'm a returning local who knows how welcoming, funny & helpful the locals are usually. Siom mawr :-(

We have a static 15 minutes away so visit Pwllheli regularly. Decided to have breakfast where we park. Waited in line as one of staff very slow and ordered full breakfast only to be told that due to an event could only offer a bacon gap, sausagebap or egg bap! Why couldn't they just cook all three and put on a plate! No mention on the door menus that they can't cope when they have an event on. PS we went at 10 am and the event was scheduled for the afternoon. Another example of bad customer service and inability to deliver, sadly finding that this is a common theme in parts of Wales, shame.

A welcome addition beside a lovely quiet beach. We visited it previously but this time we ate hear a few times....the kids loved it and we were also able to bring the dog. Plenty of space inside and outside. Reasonable range of food very much at reasonable prices including child portions. A range of alcohol, wines prosecco, lagers and ales on draft, soft drinks and hot drinks plus the kids loved the ice cream freezer. The Sunday carvery was also nice and value for money. If I had any criticisms they would be very minor the specials have been the same no matter when we have been there and sometimes the tables can remain uncleared for a while after customers leave (that said the staff are always busy). Highly recommended and definitely value for money.

We came here as it was the location for the end of a running race.

Great little beach and made better by the addition of the bar/restaurant. Free parking, dogs allowed and free wifi made it a regular 'pop in' venue whilst holidaying near Pwllheli. So impressed by the staff and good value of money if food for a family. Visited the Carvey (booked in advance) and was pleased with the meal and service. Been to many places in and around Pwllheli and have to say it's good honest food at a very reasonable cost, with the added bonus of good views. Frequent visited to the area from London and will continue to visit Plas Heli.

What a fabulous spot. Called in for a drink on a sunny Saturday afternoon. Service and prices OK. Went outside and sat down - view almost totally obscured by railing. Moved to a different area but even worse - a solid wall blocked the view! Went to upper deck - a little better but we could not understand how the design could have been passed. What a missed opportunity. Also fairly quiet but rest of town very busy. Need to get their act together to attract people

After a lovely day touring the various delightful places on the Llyn Peninsula, we came upon Plas Heli. We had no idea what it was or did, a quick look round the foyer explained everything to us. It's an amazing building with an equally amazing view. We decided to give the restaurant a go which is situated on the first floor with the fabulous view. On entering the restaurant we stood by the cash point/reception and we were completely ignored by the passing staff, so we seated ourselves at a table. The restaurant was not busy with four other tables occupied. We waited and waited, firstly to be acknowledged, then to be offered a drink and maybe a menu. Absolutely nothing!!!

We have visited Plas Heli on a few previous occasions, when the service has been slow and the food average.

We visited as a family team for what was billed as a Curry & Quiz night, This must be the worst curry I have ever had, it was chicken curry, I think they must have just waved the curry tin over it could not taste any curry it looked like chicken in a tomato sauce, the rice had been cooked to long & was wet & cold so returned it and believe it or not it was re-heated in a microwave came back hot but reheating had driven the water out of the rice, after finishing the meal because we were hungry having foregone our evening meal the plate was covered in water, If it had not been for such a good cause would have left & asked for my money back.

Several visits in the past couple of weeks varied from walking out in disgust due to lack of service, to being served promptly by delightful and helpful young people.

Brand new complex, part of the local sailing club, glad to see it's open to the public but it is huge and who paid for it ? The central atrium is very large and not sure what sort of events will be staged here - outdoor seated area for drinks , snacks and meals is good but some of it has it's sea view obscured but all in all a good addition to local tourism.

Approx 30 members of our ladies club had our end of season meal here in May, I cannot thank the staff enough for the excel service they provided for us, the tables were decorated beautifully and all the food we had was excellent, would highly recommend plas heli, the views from the terrace also are fantastic

Popped in from the rain to hear the orchestra on the roof of heavy rain. Delightful sounds when cosy and dry. Tea and latte were lovely. Staff helpful and very friendly. Views to aberech sands and sea stunning #familyholidays #pwllheli #seasidememories #takephotosleavesoulprints