Gloucester Food Dock in Gloucester

Sometimes ok other times long delays and cold food. Not great customer relations. Think it’s best if you walk in order. Pre order hit and miss. Delivery definitely hit and miss

The last time I visited this restaurant I swore it would be the last, even a £25 voucher as compensation wasn't enough to get me to relive the awful experience that we had. It remains unspent, somewhere. Today we visited the new refurbished restaurant and it couldn't be more different. We were greeted by a friendly face and allowed to choose a table. I was advised that there would be a 45 minute wait for our food. It arrived after 20 minutes. The quality of the food was first class, the price is very good and the atmosphere clean and well ordered. We will definitely visit again.

Very good service. Not sure of this name but someone who seemed to be the team leader/ manager gave great service. He checked in on us & got me a bag and some sauce to take the remainder of my food I didn’t eat home. Definitely made me feel like I’d like to go again.

The last time we were here was back in October 2023. Food was an acceptable standard. One dish we ordered was Beef HoFun. Unfortunately, rehydrated HoFun was used, which wasn't an issue. But on this occasion, the HoFun wasnt properly rehydrated, as a result, it was soft on the outside and hard on inside, like under cooked rice. Every eatery deserves a chance so we thought it was just an oversight. We visited again today for lunch. Big disappointment is an understatement. Food was of very poor standard. Egg tarts appeared to be from yesterday's (Chinese New Year) shift.. Oil used to deep fry the dim sum dishes we ordered definitely was old/tainted oil, which had been used to fry lobster/prawns. The roast pork belly again was most likely from yesterday's shift. The rice texture gave me the feeling it was microwave reheated. Certain steamed dim sum had the appearance/taste of frozen ready made fare from Chinese supermarkets. The service was poor and attention to detail was non existent. A waiter brought back a refilled teapot. Spilled an amount on the table and walked off. Leaving us to deal with the mess. Not a big deal, but to not acknowledge the accident wasn't very professional. Overall, it was a poor show at best. Waiting staff definitely need training, as for the food, I can only say that they need to raise their game.

The chips where disgusting.Surely the server putting the chips in the box could see all the chip ends.And all the black pieces in the chips.Instead of focusing on the receipts Someone should be checking the horrible chips put in the boxes at expensive prices.Worst chips ive ever had.Ate 4 or 5 chucked the rest away.Thats not the first time.