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4.1

Based on 120 opinions finded in 1 websites

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Nº 242 in 524 in Wycombe

Score
OpinionsNoteGoogle1204.1

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The service was fantastic 👏 from starter to 🍨 it was very tasty

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Chioneso Mureza . 2024-09-17

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Great place for evening or afternoon out.Good food and excellent service with friendly staff.

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Lalit Morjaria . 2024-09-08

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Excellent food so delicious we had cod and duck . Accommodating of our hearing dog and good area to sit for us all to be comfortable . Maybe some nice music like they play in the lobby for atmosphere . Some staff a bit wary of assistant dog .

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Abbi S . 2024-09-08

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The restaurant in this hotel is very good. Indian food is beautiful, English food is uninteresting. Achari salmon poetry. paneer butter masala I recommend!

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Karolina . 2024-08-17

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We came for my parent’s 60th wedding anniversary. The food was amazing and so tasty. They even arranged a special dessert for my parents with Happy 60th Anniversary beautifully piped on the cake plate. Service was so friendly and very good. Thoroughly enjoyable experience.

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Kristina Medd . 2024-07-22

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Afternoon Tea. Food was good only one cup of tea not offered more.

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Julie Oconnell . 2024-06-27

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Atrium was very hot but a nice place for corporate events I don't think it's the best place for a wedding party

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Patricia hamilton johnson . 2024-06-02

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Ate here on one of the evenings as my hotel room came with a 3 course dinner. I must say the food was absolutely beautiful! I had the ham hock terrine to start, followed by the steak and peppercorn sauce to follow and chocolate and cherry delice to finish. The only niggle was the gentleman that served me and my partner (he looked like a manager)… not personable or somewhat friendly. Asked how our food was and before we answered walked away! We were treated very differently to couple in the restaurant. There’s maybe more to it.. but nevermind. The food was superb - hats off to the chefs! 🙏🏼

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Jens Tait . 2024-05-26

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No one who works here seems happy, don’t think I saw anyone smile or warmly welcome a single guest. This really affects the whole experience. The food was alright but portion sizes left room for improvement. The cutlery on the table was also dirty and had to be replaced. We were also told we couldn’t eat in the conservatory, despite another table already eating there, but as they pre booked it was fine? Makes no real sense. The management needs to look at serious improvements as this restaurant really lets the venue down and seems inflexible to guest requests.

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Alex Banks . 2024-05-12

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We were there for morning coffee. Excellent service. Beautiful place in a lovely setting

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Alice Onion . 2024-04-30

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Had a lovely meal here. The quality of the food was excellent. We could not fault it. The service was warm and friendly. Overall, an excellent evening. Although the ambience could have been improved by having less lighting.

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Paul Martin . 2024-04-28

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Ambience was lovely, food was tasty & well presented, and service was polite. Buuut this place is incredibly expensive! And as it was the bar menu in the middle of the day, we were not expecting this. E.g. a plate of 8 chips (pictured) cost £6... that's nearly £1 per chip! This price is not an anomaly but is reflective of the whole menu, e.g. a panini served with crisps and salad can set you back £15!

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Anna D . 2024-04-16

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Superb food and attentive service 👌

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Michael Mawson . 2024-02-23

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Weekend away for spa. Lovely. Great staff, great room. Free parking.

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Zena Walsh . 2024-02-16

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Food was decent. Nice relaxing view of the lake. Overall a good experience.

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Jorge Dennis Agcaoili . 2024-01-24

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Viktoria looked after us so well. The perfect service. Thank you so much Viktoria, you made our evening wonderful. Food excellent, beautiful setting. ⭐️⭐️⭐️⭐️⭐️

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Tarnia Elsworth . 2023-12-01

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They made a mistake on our booking, we had to wait an hour for them to sort it out, then they charged us a supplement for THEIR mistake. It could have been sorted in about 10 mins. Spoiled our day which we had been looking forward to.

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Joy Germain . 2023-11-27

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Lovely food! Nice live piano music while eating.

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Tim Ewing . 2023-08-21

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Attend a Funeral reception there

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Joseph mahy . 2023-08-04

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Nice place to spend time together. In my case with all employees of the company. I recommend it!

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Rejane Silva . 2023-06-30

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Very helpful staff, had a nice filling breakfast. Bridget made sure my experience was smooth and order was specifically correct and that I was happy with everything :)

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David Manu . 2023-05-14

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Great food selection from Indian and Continental menus

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Grzegorz Gwiazda . 2023-04-15

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Excellent spa facilities and lovely attentive staff especially Mohi great lunch and great service

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Anjna Chadha . 2023-04-12

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The atmosphere is quiet and relaxing.

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tkyk mk . 2023-04-08

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It took an hour and a half to get our food. Food was fine. Staff were stressed.

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X . 2023-04-01

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Throughly enjoyed the afternoon tea, the food was excellent. We were seated in the conservatory which over looks the grounds and lake, lovely to look out too despite the very grim weather. We were served by Mohi who was extremely tentative, he couldn’t do enough for us. Would highly recommend and look forward to revisiting soon (hopefully to try the spa & restaurant!)

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Jemma Packham . 2023-03-21

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My daughter and I shared a lovely day . Celebrating a belated birthday for me with a spa and afternoon tea

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Sharon McIntosh . 2023-03-18

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Enjoyed the lunch menu and coffee. Good view.

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Elaine Eldridge . 2023-02-13

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Went for afternoon tea. Food was good, staff were pleasant.

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in de . 2023-02-13

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Lovely hotel with beautiful view of the lake. We stayed there for one night stay on New Year’s Day. Very welcoming staff and the rooms were spacious. We dined in the Glaze restaurant and I must say that the food was absolutely delicious, service was second to none. before leaving the hotel we decided to go for afternoon tea and it was one of the best experiences we have had ( the view from the conservatory is breathtaking). We will definitely visit again.

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Dean Green . 2023-01-07

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Fantastically refurbished hotel, I've been back again since it was so good.

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Alan Kelly . 2022-12-14

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I’ve been staying for a week for work and eaten here every evening. the food and service is lovely - the barman Jonathon in particular was friendly, helpful and accommodating to such a big group of us I think the kitchen team were not used to serving a big group for bar food but they handled it well. I also booked a massage in the spa and can say this was excellent, very relaxing, removing all the tension from my shoulders after a long day of work I would recomend booking a treatment in advance as they do fill up fast!

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chell Perrin . 2022-12-01

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We enjoyed our dinners at the restaurant - nice quiet atmosphere, fast and friendly service and delicious food. One improvement for waiting staff would be to advise diners ordering partridge that it may have metal pellets in the meat from where the birds were shot. Our waiter didn't warn us and I had an unpleasant surprise when I bit on a metal pellet. We alerted the waiter but there was no apology and I was told that it was 'normal'. Not so sure that it was normal not to pre-warn, especially if I got a broken tooth! Luckily I didn't.

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Anna Renee Hart . 2022-10-27

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Nice wide open restaurant, bar, and observatory combination with a view of a garden and lake. The staff are all friendly and accommodating. We ate or drank here several times during our stay. Breakfast is 4/5 and lunch 3.5/5.

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Ron Rogers . 2022-10-08

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Lovely restaurant, modern but not in your face. Staff professional and smiles 😃. Very helpful. Food sensible portion size, tasty, well presented. Good experience.

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Carole Innes . 2022-10-08

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The room was very clean and nice.

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Gianina Alexandra Balanuca . 2022-10-01

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Stayed at this hotel for Valentine’s Day weekend with a package that came with the 4 course meal set menu. It’s a nice restaurant located inside the hotel. The food was nice and service was a bit slow as it got busy that evening. Has a nice bar next to the restaurant and also has a outdoor dining area. The starter was ok, but the main and the fresh oysters were tasty! Overall it was a good experience. Would recommend if you were staying at the hotel.

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Han Y . 2022-09-13

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We often travel here just for the breakfast. Delicious buffet with lots of vegan options and friendly and helpful staff. Bridget always remembers us and makes the visit even more enjoyable.

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A M . 2022-09-03

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This dinner was a part of an overnight stay with my partner at the Crowne Plaza Hotel - Marlow. The restaurant environment in the evening was super quiet (we had the last reservation) and it was low-lit, perfect for a romantic date night. Our evening meal itself was fabulous - the ceviche of chalk Stream Trout starter (with caviar I think or something similar) was lovely, the chicken tikka (my partner's meal) was tasty and the medium-rare Sirloin Steak was impeccable and nicely cooked. Compliments to the chef for this last minute order! 🤎

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Shantelle King . 2022-09-02

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Amy is such a lovely member of staff who went out of her way to accommodated us. Received really good, friendly service from her, made us feel well taken care of. Big thank you to Amy x

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Victoria Tyler . 2022-08-27

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Over-priced food. Small portions. Lots of differences between menu and what was served. Lots of customers complaining.

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Eldin Rammell . 2022-08-19

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Make sure to ask Bridget for a coffee. Best I’ve tasted in a long long time and served very quickly with a smile. Keep it up Bridget.

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Neil Gallagher . 2022-08-16

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Lovely location, but the food was a big disappointment. Two hairs in the soup, the Serloin was sent back, it was tough and very over cooked, and the fries came to the table 3 mins after main was delivered to us. Won't be eating there again. I used the Spa last year and was also let down by the ran down state of the furniture and general uncleanliness of the compound.

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Summer k Gold . 2022-08-16

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Staff were great, especially Amy Thank you

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Vinesh Varsani . 2022-08-14

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The waiter Giovanni is a credit to the hotel, so kind and attentive even though they were very busy the night we were dining! He did everything all by himself and was running around making sure everyone was happy and comfortable! A lovely man, also the food was delicious! Loved it!

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Yasmin Shah . 2022-08-14

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Horrendous service and food - badly let down the hotel. Will never return

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Nicky Partridge . 2022-08-12

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Service not always great. I would expect the waiter to know what he was serving! Definitely room for improvement...

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Shirley Stirling . 2022-08-04

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Stayed at the hotel for over two weeks on a business trip. First day tried to order food the server a lady spent so much time explaining what they didn't have rather than what qe could have. Waited 30 mins no service and we were walking out when she explained a bar menu we could order. Again waited for so long we walked out and went elsewhere. Breakfast is good but no fruit which you could take with you. Restaurant closest at 9.30pm and they refused to take a order at one minute late, even though we had been out all day at work. Some of the bar staff are miserable but Jonathan was helpful and brought our drinks to our table.

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Parminder Brar . 2022-07-23

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What can I say about this place. Food is expensive and doesn’t always have what you want on the menu. Staff could do with a course on customer service expect Jonathan. Jonathan couldn’t do enough for our group every night we was in and he was on shift. He’s a credit to the hotel.

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Craig McHale . 2022-07-21

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Jonathan was very accommodating, always smiling, job well done!

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Corrie Wrigley . 2022-07-17

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The Indian options were a fantastically pleasant surprise; I would return for the paneer and the chicken dhansak alone! Waited a while for drinks so it seems they may be a bit understaffed currently, but otherwise really lovely.

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Brooke Loudermilk . 2022-07-04

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The breakfast buffet here in the morning is quite good.

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Matthew Burns . 2022-06-17

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The food was quite nice, however, on booking in at reception we could not book until 20.45. We went to the bar earlier and there were several unoccupied tables which remained unoccupied. We got in earlier but waited 50 mins for our starter with no explanation. It was not even one that required cooking. The waiter although polite didn't ask us if we needed more drinks. Overall we were disappointed

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Sam Hughes . 2022-05-26

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The service was on point, the view was beautiful and the scones were the best I've ever had. Thank you so much for the warm welcome. My friends and I enjoyed the afternoon tea very much. Will definitely be visiting more often.

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Shabeena Riaz . 2022-05-08

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If you have any allergies, intolerances or dietary requirements this is not the restaurant for you. Dinner here was a shambles. The set menu only lists the soup as suitable for vegans. I had 3 members of staff give differing information on what I could eat as vegan options so to help I explained further I could eat meat but not dairy but this didn’t help. The only starter you can have is soup and the only dessert you available is the fruit platter - disappointing choices. I had the pork belly with plain new potatoes (the pork belly was good) and I was only able to have this or the cod. The vegan gnocchi hadn’t been delivered - it was a Friday evening. After my visit I contacted the guest relations about my experience and their response was all staff receive allergen training and are aware of alternative options. Unfortunately this was not my experience and it seems that the blame has been put on me as the customer. If I wasn’t staying at the hotel and had paid for dinner as part of the package I wouldn’t have eaten here. Breakfast was good so the 1 star goes to that.

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Naomi A . 2022-03-14

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Stayed over on a Saturday night it was a brilliant stay Staff very welcoming an pleasant. Dinner in the restaurant was absolutely fantastic Breakfast on the Sunday was equally as good with Marshall taking very good care of everyone Bridget was also excellent as well. The Breakfast was fantastic the choices of food there was something there for everyone. Will most definitely stay again

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Marilyn Ramtohul . 2022-03-06

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Marshall the manager on weekend Breakfast shift was very welcoming, polite, helpful. He couldn’t do enough for my friend and I. He checked if we needed anything else during our meal. Service was excellent. Also I must thank Sabu for sorting out the error with our pre booked Afternoon tea. The actual booking hadn’t been communicated to the staff but she made it happen! The cakes were gorgeous. This is not the first time the restaurant have been unaware of a booking. Communication between depts seems to be lacking in this particular area. Other than that, overall it’s lovely hotel with good and helpful staff.

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Jackie Ellis . 2022-02-27

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This place is so amazing. Very kind people makes me comfortable as home and happy. (Special thanks to Marshall and amy.. You are soooo kind people, Indeed.) Excellent food and good people...Where could be better than this place in UK?

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이경종 . 2022-02-20

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I really enjoyed my stay at crowne plazza Marlow my room was spacious and clean the bed was very comfortable and the room service staff friendly and accommodating. The spa was great loved the jucuzzi and steam room in particular not really a fan of a controlled timer on the jacuzzi but never mind the spa treatment staff I think was only one man doing the job of God knows how many people poor thing but hes doing a brilliant job and deserves a raise and promotion. the breakfast staff in particular marshau and Amy were warm and friendly as well as maintaining professional service them loved them both. The chief prepared me an egg Benedict that was out of this world thank you very much. The outside jucuzzi was not working was told by a local it's been like that for a few years on the website you've said inside our outside jucuzzi. This is misleading so either fix it or amend your website. The desert menu not that great the apple pie/tart really not great hardy any pastry and not that pleasant to look at all in all not too shabby definitely would return .

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Emily Russell . 2022-02-20

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We arrived on Saturday afternoon, to be told that the restaurant was fully booked, we had intended to have room service, but because they were busy we couldn't get room service or bar meals either. We were told that IF we wanted to eat we would have to go elsewhere. On Sunday we had booked and arrived at 7.30pm to a sign saying that the indian food was not available until wednesday, so we could have the set menu, no choice. Okay so lets make the best of a bad lot, as a starter I ordered the souffle, looking forward to a fluffy cheesy delight, what I was served was the size and shape of a hockey puck with cheese sauce on it. When I complained the server said he had served 230 people that dish that evening, and no one had complained ! I was told that I was wrong and it was a souffle, but if I insisted he would change it to another dish. This restaurant doesn't deserve a single rosette speaking to other guests I know I am not the only one to experience this level of service.

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Ian Downing . 2022-02-15

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Amazing breakfast! Thank you to Marshall and his breakfast team, everything was great both food and service.

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Fabiola P. . 2022-01-30

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Had a great lunch , food was delicious and the service was excellent. Very friendly staff.

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Hanlie Sklenarz . 2022-01-17

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Great weekend visit! Bridget was very attentive and polite. The spa service was fabulous especially the receptionist, who aligned our bookings for a more enjoyable spa day.

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Lynaye Reynolds . 2021-12-05

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First time stay & wont be the last. Room 142. Check in was quick & courteous. Room was a club room. Spotlessly clean, large bed-very comfortable. Extras in fridge was water, a KitKat, juice & coke. My only gripe is the black plastic mugs in the room. White China please.😁 Lots of seating around to relax in the conservatory & bar areas. Floors sparkled! What a find-nothing to look at outside but once inside- A wonderful hotel overlooking the Thames. Stayed on a Virgin experience day with prosecco , truffles, spa , breakfast & 3 course meal included. Young lady serving us was delightful-checked we were happy with everything. Have stayed at numerous hotels on the Thames as we travel extensively & this is by far our new favourite. Evening meal was great-limited choice but very nice-service great. Breakfast choice was extensive & the scrambled eggs were really good. The servers at breakfast check everything is ok & are friendly without it being forced. Great service. All staff are courteous & polite. Duty manager at breakfast was very welcoming. After breakfast we checked out & enjoyed coffee looking out at the Thames. Our waitress was Bridget who was very friendly & polite. Thank you for a lovely stay!

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Debra Michael . 2021-12-04

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Excellent menu selection. Good ambience,, friendly staff in particular Naomi. Great start to the day !!

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Sibtain Allibhai . 2021-12-04

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Amazing food and great service by Naomi ..

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Sajida Allibhai . 2021-12-04

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This hotel and restaurant were fantastic from the moment we were warmly and efficiently welcomed at the front desk to the service and amazing quality of the food received in the restaurant. The only bad bit was the poor service received in the bar , 25 minutes for a drink and it wasn't even that busy. We had an executive room using Secret Escapes and had a lovely stay. Photo shows hotel from the lake.

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Michele Brown . 2021-09-05

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We enjoyed our meal in the Glaze Restaurant, which was included in our Buyagift deal for our stay at Crown Plaza.

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Chris Larner . 2021-08-14

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The place is lovely,the staff too. But the food from the bar menu is a joke. I ordered a sandwich cheese and pickles. The bread tasted like it was from pre-covid,served with mc donalds fries and some old crips . Really disappointed....

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Sk Warlock . 2021-06-25

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Afternoon tea food no better than average. Day was spoilt by a large party on adjacent tables. Query covid rules !! Our complaints fell on deaf ears. Service and lack of response appalling. Very very disappointing !!!!

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Janet Wright . 2021-05-24

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First class service received here. Staff were impeccable, very attentive and polite. Afternoon tea was excellent quality and plenty of it. Scones were still warm! Special mentions go to Marshall and Sanford who ensured our time in the restaurant was enjoyable and very relaxed. This was our first time here being treated to a spa day and afternoon tea by our sons for our birthdays and we will definitely not hesitate in returning again. Thank you for a wonderful day.

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Sarah Schendel . 2021-05-22

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Very nice place to stay and have a meal

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Erica Clark . 2021-05-22

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Didn't deliver with the booking and were rude.

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Emily Covell . 2021-05-04

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I've stayed in a lot of hotels over the last couple of years for work purposes and this has got to be one of the best all round. Nice, clean, modern hotel. The staff are friendly and welcoming and the breakfast is amazing! Such a shame I won't get to use all the facilities. Thanks Mohan & the rest of that staff!

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K . 2021-02-03

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Great service and delicious breakfast served by Mohan.

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shaz Nandy . 2020-12-26

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Food and staff was just amazing

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LJ van Vollenhoven . 2020-08-28

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Excellent breakfast service by Mohan and good food too. Only stayed one night but very pleasant.

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David Stark . 2020-07-19

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Friendly environment, very peaceful. Easy to get on with your work whilst also having your coffee. Reception desk was very polite and Mohan was very welcoming.

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Hal al . 2020-07-07

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Best ever Valentines dinner at Glaze Decided to surprise my partner for Valentines and booked a romantic break for 2. Great value, amazing welcome from the French gentleman who upgraded us to a new room which was really clean, beautiful décor and very peaceful. We each had a 25 minute massage- the most relaxing experience, and even spent time in the outdoor hot tub. The highlight was our 3 course dinner in the new Glaze restaurant – we were personally looked after by Alex, seated by a table overlooking the lake, and our dishes were the best ever, especially the Monkfish. Thank you for such a memorable Valentines for us both – will definitely be back.

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Naveed J. . 2020-02-23

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Seekh kebab and tikka were Betterh than any Indian restaurant. Food was well presented as well. Still waiting for the mains so can't comment on that. So far the food and service has been great.

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Trusar Shah . 2019-11-29

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Really great food and service. Will definitely return in the summer to enjoy the views of the river 😁

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Tyler S . 2019-10-14

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Food is ok but service is abysmal. Staff didn't seem to know what they were doing. The only reason I visited it was because there was no answer from room service. Private function was taking place with crazy-loud music. Food is expensive as captive-market to a certain extent - its a 30 minute walk into Marlow.

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Christopher Brown . 2019-08-30

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Food was delicious with quick service

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Siobhan Edwards . 2019-07-29

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Just perfect. A really good place to relax from the start to finish all good. The food is amazing in special breakfast I was having a masala omlete just delicious. Congratulations Chef Sebastian how take care about my. Definitely i will stop again. Good impression.

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seb seb . 2019-04-07

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Didn't eat but do meet in here for coffee meetings fairly regulary. It's normally very short staffed and you have to hunt around for someone a lot of the time to serve you.

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Goog reviews . 2019-03-25

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Disgusting food. I should have stayed at home

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VALE57 . 2019-01-27

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