giraffe in Sheffield

Drinks choice and price. Shocking ! Food was edible. Requested a jug of water and was delivered 3 dirty glasses. lipstick on all 3. Staff were pleasant and appolgetic over the drink supply issue. It was a lot quieter then other place sin meadowhall, maybe it was a sign? Won't be returning.

Really enjoyed the food, there was plenty to choose from on the menu. Staff were very friendly and helpful.

The food we had was nice enough & was served hot & in a timely manner, however there just wasn’t enough to justify the prices. Thankfully we had a code for half price mains & that’s probably how much it was worth. I had the swinging kebab which consisted of 5-6 small pieces of chicken & the rest of the dish was padded out with salad & flatbread. My husband had the Korean BBQ chicken which again didn’t consist of enough chicken & was padded out with grated carrot & slaw. We felt like we’d had a light lunch rather than a main course we’d paid £13-£15 each for. Unfortunately wouldn’t choose to go again if paying full price, as it just wouldn’t be value for money.

Waited 35 minutes for a simple meal, just a bit too long really. My wife's hanging chicken kebab was cool (temperature that is), when delivered, we believe it was sat waiting for my meal to be finished. Chicken pieces were small. The salad served with it was OK though. Chicken katsu was lacking in sauce, it tasted OK, breadcrumb coating a bit doughy. Wagas next time, they do it much better.

I had a disappointing trip here a few months ago but my partner and I decided to give it another try on Monday and it was definitely worth it! Food was delicious and the service we received from Kieran was fantastic. He was very accommodating to my allergy and attentive despite how busy the place was, glad we gave it another chance!

A lovely meal at Giraffe today, we had calamari and prawns from the specials menu which were delicious, Thai duck stir fry and I tried the chicken hanging kebab. All the food was served piping hot, made with care, and the team were really friendly. Various team members served us, but Sean and Angela were the ones that were our dedicated servers. Thanks for a lovely afternoon, my grandad is 91 and has never had calamari like that before and was very impressed. We will be back

Our waitress, Megan, was super attentive and offered quick service. The food was brilliant and has definitely made me want to come back the next time we come to Meadowhall. Many thanks to the chef, Paulo.

From start to finish everything was great, from the warm friendly staff, to the amazing service, to the simply delicious food! Had a brilliant experience here. Special shout out to the new manager Jack who is doing an incredible job there! Will definitely be returning!

The food was delicious and the staff very friendly.Will definitely come back!The kids enjoy the meal and the desserts!🤗

Wow!! Food was delicious, so tasty and great presentation. Food delivered to the our table in time and service was good. Will definitely come back.

Visited and ordered the BBQ Korean chicken. Came with three pieces of chicken and fries were missing. Only realised when we left and all staff too busy so emailed in, HQ accepted the meal fell short , but advised we call and get a refund for the fries. I told them this was insulting and forget it. In these times customer service is paramount. I accept errors but at least try and the customer service right,

Had a lovely lunch with a friend today, food was fast, tasty and hot. Keiran was a lovely server and such a pleasure to chat to!

Both had the breakfast brunch and to be honest it was terrible, for something which came to just shy of £15 including a coffee the plate was very sparse. One shrilled sausage, one crumpled slice of bacon, few mushrooms, one cheap hash brown and a slice of toast. I opted for pouched eggs, both small and rock hard, pretty much cold too. It was the first time I’d eaten at Giraffe and will be my last. I mentioned my disappointment to the table staff and was told they’d “mention it”.

I came here for brunch. Lovely food, but I asked for gluten free bread and was given half as much food as my friends were, I’d finished within two minutes and am still feeling very hungry- not satisfied. For the price, I’d assumed at least some side salad or something?!

Called here as we fancied a breakfast an had never eaten here before certainly won’t be back. £9 for 1 sausage 1 bacon 2 eggs and 2 toast and a large is £12 for 2 sausage 2 bacon 2 eggs and 4 toast! The drinks were as bad £3.50 for what was probably the same size as a can of pop. Got the bill to find a 10% service charge added surely that’s my choice not there’s!! And to top it off after we paid an was told yeah that’s fine we were chased down as there system was faulty! So we’re made to look bad cause they can’t tell a payments not gone through due to there system!

Lovely food and fast service! Shout out to Megan who was our waitress! So friendly and attentive! Will defo visit again next time I'm in meadowhall!

Nice food and good service, but 10% service charge added without being requested. Left a nasty taste. Fish and chips were good, and kids meals underwhelming but cheap.

We ate here after an afternoon of Xmas shopping, I had pre-booked as it was a Saturday before Christmas. We arrived about 20 mins before the booking but were still seated straight away.I ordered the Katsu curry and it was amazing couldn't fault it. Husband ordered the vegan burger and also enjoyed.I gave four stars rather than 5 as husband noticed the vegan options on the menu had reduced (although there were still some options). Not something I noticed myself being a non vegan. If it was me alone I'd give 5 stars.Overall a really enjoyable meal and will definitely visit again.

Dismal food, over cooked dry chicken. Cold wrap and sad salad, despite saying it was average still charged full price despite having eaten hardly any of the food. Would not reccomend this place. I get rents are high but for £18 after the service charge is added to the bill I’d expect at least a whole chicken breast for my money and one that wasn’t cooked within an inch of its life. Avoid.

We haven't been to Giraffe for a while and the menu has changed quite a bit. We ordered the Rodeo Burger and a pink Caesar salad with halloumi. Both dishes were very tasty. We did have quite a wait from taking our order to receiving the good (approx 45 mins). The staff were friendly and the atmosphere good. Note there is a 10% service charged automatically added to your bill but the server did point this out when it came to pay as asked whether i would be happy to pay this (I did)We also got a free smoothie to takeaway because we filled in a quick feedback survey, which was very nice.

My son and I ate here after visiting Sheffield for the day. We have eaten in the Giraffe chain a few times and always found the food to be of a high standard.On this occasion my son had a steak and I had the chicken Katsu curry. The food was excellent, with generous portions. I would have give top marks, but we ended up waiting an hour for our food. I didn’t have to complain as the waitress was very apologetic and offered a 25 percent discount. Other restaurants should take note how to treat there customers. Other than the long wait a great meal.

First time visit to Meadowhall and stopped here for lunch. The service was great and very friendly. We both opted for the all day brunch which was very well cooked and presented as well as great value. We would both certainly recommend a visit

Visited today with my family and mum. Very friendly waitress took our order and drinks arrived quickly. Food took a good half an hour to arrive which felt a bit long but once it arrived, it was lovely. Huge appreciation to the wonderful waitress who saw my mums poached egg (eggs benedict) wasn’t runny and took it upon herself to get two more ordered. We’d not even said anything! Such a nice gesture! Everyone enjoyed their food, although my beef nachos were cold which was a shame. I did polish them off so can’t really complain!All staff were smiling, friendly and I can’t fault them. Still one of my favourite Meadowhall restaurants.

Reheated food, nothing is cooked fresh. Two burgers were so hard and rubbery that we left them, the children's meal was very chewy. Food was cold, even the water tasted strange. Avoid. Only positive about this place is its manager and one waitress who were pleasant and friendly.

Vine aquí con nuestro niño pequeño y me dijeron que debía esperar una hora debido a la falta de personal. Nos pusimos de pie y decidimos que el niño pequeño no esperaría tanto tiempo mientras tuviera hambre. el chico encantador se apiadó de nosotros y nos sentó. Muy contento de haberlo hecho, la comida y el servicio fue exuberante. Seguro que volveremos. muy buen personal y hamburguesas bute.

No leí ninguno de los comentarios sobre Giraffe en Trip Advisor antes de reservar, pero me alegro de no haberlo hecho. Este restaurante y el equipo de personal son simplemente increíbles. Reservamos para nuestro cumpleaños 14 de gemelos con nuestros hijos mayores y sus parejas. Debido a la regla del 6, necesitábamos sentarnos en tres mesas separadas, y Liam, el gerente, se tomó su tiempo y paciencia para resolverlo todo. Los camareros Sadie, Abby y Essie también fueron muy cariñosos, atentos y acogedores, lo que lo convirtió en una ocasión realmente especial para toda nuestra familia.La comida era excelente, desde los entrantes de calamar hasta nuestro plato principal de arroz picante y gambas. Nada es demasiado para estos chicos y hacen de cenar fuera una experiencia placentera. Todo lo que puedo suponer de las revisiones anteriores es que las restricciones de COVID pueden haber afectado el tiempo de espera, etc. Pero ciertamente no tuvimos que esperar por nuestra comida en absoluto. La comida no es cara, pero no es su forraje de comida rápida normal, era ateamente agradable a la vista e incluso mejor para la lengua.Recomendaría Giraffe in Meadowhall a cualquiera y ahora seremos clientes habituales después de esta increíble experiencia.Alex

Horrible. Reservé una mesa hace días. Unas horas antes de la reserva, enviaron un correo electrónico para cancelar. Solo se proporciona una explicación genérica. Sin llamadas telefónicas, sin mensajes de texto. Pasamos toda la noche tratando de encontrar otro restaurante y tuvimos que salir de nuestro camino para encontrarlo. Idiotas.

We wanted to eat here after a busy day, and we loved the sound of the food. However, we waiting inside the restaurant for about 10 minutes, without being approached or seated. We were clearly waiting inside, and not just standing about. It wasn't busy at all, so not sure why we weren't approached. Got to the point that other customers already seated were looking at us and looking around for other staff members. No one was on the floor, and we even watched a customer get up from their table to find a waitress to help them. When we did see staff members, the servers were looking at us, but ignoring us and it got to the point that we just walked off. Terrible service, we were ignored by staff who all seemed to be very young (my partner and I are only in our 20s, and they seemed younger than us) who couldn't even manage to come over and seat us. Ended up going elsewhere, and wont be returning to try again.

Over 1 hour to wait for food and not to be told there was a waiting time. Served scalding hot and burnt my mouth.

This week, half term, we looked after three of our grandchildren mid-week. My wife had booked cinema tickets at the Vue complex so we needed to eat before the film started.As was expected, all the Meadowhall eating places were packed but we were lucky to find the last table in this restaurant. The waitress was really pleasant and accomodating, especially with the varied wishes of our grandsons. My wife had a tofu curry and I had a ketso chicken burger which we both enjoyed. We'd allowed plenty of time before the film was due to start and as imagined, we waited quite a while for our meals to be brought to the table. Of course, boys being boys, they had to have a dessert but we managed to get finished in time. All three of them said how much they'd enjoyed their meals so that combined with the attentive, friendly waiting staff made it a very enjoyable experience, worthy of the tip we left them.

We have visited Giraffe at Meadowhall twice now, the first, last week, and again today.The staff were friendly & welcoming, and the restaurant has a nice welcoming atmosphere.On our first visit I ordered hot grilled chicken with a super freekah salad, but it arrived cold - straight from the fridge. The waiter took it back, and I then waited 15 minutes or so for the grilled chicken... Meanwhile my wife ate alone!However when it did arrive, the chicken was not properly cooked - it was pale with no sign of even being near a grill, and the texture was watery, and best described as squidgy. The chicken could be easily squashed into a paste by squeezing between your fingers. It was definitely more raw than cooked.The manager said that it fell below their standards, and was very apologetic, and I was cooked a very nice tagine instead.I put that incident down to a one-off error, and decided to give them another try today as their menu looked too good to resist, ordering 2 x naked katsu which included grilled chicken.However, the chicken was served exactly the same as the previous week, under-cooked & slimy.There was no-way either of us was going to risk eating it, so we returned the meal & left the restaurant having a meal elsewhere.I'm familiar with how grilled, griddled, steamed & veleveted chicken should be presented, and IMO the chicken on both occasions was not fit to eat.Sad really, because I really like the menu dishes, yet the kitchen staff do not appear to be able to simply grill chicken....

I went here hoping my second visit would be better but all it managed to do was confirm I won’t be returning. I’d pre-booked a table (me and my 11 year old daughter) just in case it was full to the rafters (in hindsight this was laughable).We were shown a table and then were left without an offer of a drink.My daughter’s choice of fish and chips was off the menu so she then had her second choice which unfortunately was the child’s menu. Therefore the portion was tiny for her and her lemonade came in a tiny cup (which she pointed out was used for crayons the last time we were there).I asked for a raspberry lemonade to try and liven things up but this too was off the menu.The ‘normal’ lemonade took an age to get to the table and we’d already finished eating, gasping for fluid.Surely nothing could go wrong with the dessert. Sadly vanilla ice-cream was off the menu so my daughter had chocolate instead and my brownie was coated with even more chocolate. There seems to be plenty of staff in this place unyet they disappeared when any customers needed anything. I asked for the bill and the waitress couldn’t wait to throw me the receipt. I can only imagine they get a lot of complaints and would rather you ate and legged it rather than moaning.

Went here with my 12 year old son as a treat for doing well in his basket ball game.We waited a long time nearly half an hour for our food and were ignored for the whole time once we'd ordered.We started out sat on the table next to the baby changing room then decided to move.When the food came my son's looked ok altho the fries were a bit dry looking. Being vegetarian I ordered the falafel and holumi burger. I was very hard and dry. I banged it on the plate to judge just how dry and hard it was. I took the falafel out if the burger and set it aside after I took a couple of curious bites out of it.The sweet potato fries looked as if they had been made a few hours ago but they were tolerable.The staff seemed uninterested and took no pleasure in serving or any pride in what they were doing.The place needs an update and the staff need an injection of enthusiasm and a lesson in customer service. Staff sat around eating at some of the tables and walked thru the restaurant as if they were at home. The lamp on our table was covered in dustWe were given desserts on the house after I complained about my burger. I wouldn't go back

Stopped here for lunch whilst on a shopping trip.The server got our drinks order mixed up first time around.The food was very tasty but could have been hotter.Then I had to hunt down a staff member so that I could pay the bill.

I’m lactose intolerant so often choose a restaurant that has nice vegan options. An advertisement outside the restaurant showed a very nice looking chocolate and coconut torte. Most restaurants don’t have exciting desserts for my condition so this was a deal breaker. We waited longer than normal to be seated and we were given a menu and offered drinks which we ordered. It was quite a while before the waitress came to take our order. I informed her of my dietary needs so she went away and brought back a thick book for me to look through to see what I could have. It was more a breakdown of the different foods they sold so I was having to cross reference this book with the menu. So for instance there was a chicken burger with smokey bacon, cheese and some other bits and pieces. So the chicken and bacon was ok for me but not the other stuff. The waitress arrived back after about 5 minutes to take the order. I asked for the chicken burger with bacon but not the other bits. Oh no we can’t do that. Company policy. So you can add extras to your meal but you can’t take them off? So why list all the ingredients separate in you book , why not just do it by meals. It would have saved me a lot of brain ache! So basically I was left with the vegan burger, a curry or a soup. This is the first restaurant I’ve been to that don’t seem to really accommodate dietary needs. I then asked if they did the chocolate torte that was clearly advertised outside as I hadn’t seen it on the menu. Oh no we aren’t doing that anymore! So why is it on an advert then!! We were very close to walking out at this stage. It’s only because we had invested in drinks and about 40 minutes of time at this stage that we decided to stay. After ordering I went to visit the rest room and when I got back my partner had been offered someone else’s dinner. It happened to be what we had ordered but since he had also ordered a starter which he hadn’t had yet he knew it couldn’t be ours!To be fair the vegan burger that I eventually ordered was very nice but by that time I had got a very bad taste in my mouth. So to sum up, don’t advertise what you haven’t got and train your staff on dietary needs. They are working with food, they need to know about food. Simples. We won’t be returning.

Didnt get what I asked for took 15-20 mins to even get a glass of Pepsi I asked for a large and got a small after waiting that long and asked for the sharing plate of salt and pepper squid for a starter and got a small I left hungry and disappointed also no staff asked how the meal was like they should do while we were eating...shocking

Came here expecting chain food. It was a Tuesday and it's half price burgers. I had a grilled chicken burger. I had a side salad instead of fries. It was toally delicious such a surprise. We will return

After a hard day's house hunting, stopping off at Giraffe on the way made sense (as we have been before). Although we had not booked we were quickly shown to a table

Booked to have lunch so no need to queue!. Had the chicken an potato curry today with rice and nam..quite nice had the occasional fresh chilli to warm the taste buds a little. Friendly staff as usual.only let down was the toilets,they were rather dirty

La comida estaba bien, pero un poco molesta, nos dijeron que no había halloumi de pan plano, pero claramente la gente sentada después de que nos sirvieran. ¡Sin pescado ni patatas fritas ni costillas! ! ¿Ya sea?.

Acabamos de disfrutar de un almuerzo en Giraffe; con nuestras tarjetas de sabor, los dos comimos hamburguesas de temporada: pavo, salsa de arándanos, tocino, queso brie y ensalada de col, a 2 por 1, fue un gran valor, también el personal fue realmente amable y muy eficiente. en general, una experiencia que vale la pena

Me and my friend came for food after some tiring Christmas shopping. We were served by Pam who was friendly, kind and considerate. Food was lovely and she helped me choose a dish.

Tuvimos un desayuno encantador esta mañana, recibido por la maravillosa Lauren que fue más que atenta y nos cuidó muy bien. La comida era absolutamente deliciosa, ¡probablemente uno de los mejores desayunos que he probado! ¿De buen precio y también pude conseguir un stand? volveremos!

Got stuck in Meadowhall for a few hours yesterday evening due to the floods. thanks to Amy and Josh for looking after myself and my mother so well whilst we waited to be allowed to leave. You made it fun rather than stressful .

My friend and I have never been to this food chain, but yesterday we did and had a fabulous lunch, it was freshly cooked and tasted amazing.

I have eaten in Giraffe once or twice in the past and never really had a complaint. On this occasion we were really disappointed! My husband had a beef/bacon burger which was really quite nice. But the positives end there. I decided I would order three appetisers as a main course, which I always appreciate on any menu

La comida era deliciosa con un bajo tiempo de espera, casi todos los miembros del personal parecían muy agradables, especialmente Kyle, que vio que nos atendieron y me deseó un feliz cumpleaños. Sin embargo, un miembro del personal llamado Josh mencionó que había estado bebiendo en el trabajo y cuando expresé preocupación por el menú sacudió la cabeza y no ofreció ninguna resolución o recomendación sobre qué comida probar. Era muy poco profesional con una actitud de trabajo pobre, se acercó a comer una bolsa de dulces y no nos acomodó en absoluto ni nos preguntó cómo estaban las cosas. Parecía que no quería estar allí y también mencionó que la comida no es excelente.

It’s always a pleasure to eat here, it’s our first choice when my wife and I visit Meadowhall in Sheffield. Of particular note was our server, Lauren, who was very cheerful and helpful during our visit. She had a good knowledge of the menu and helped us in our choice of meal. Looking forward to coming back.

Just had lunch at Giraffe. The service was fast, Lauren our waitress recommended some excellent dishes and was friendly and efficient too. We will definitely be back.

So you go for a meal on a Sunday evening - you think quieter than other times, however it meant that this restaurant had many drinks unavailable, food options not available - waitress said well we get a delivery on a Monday so we run everything down before delivery - honest but means we are unlikely to return on a Sunday - I can slightly understand food - but drinks - wine etc - this doesn't go out of date - should have plenty in! Food was tasty - however children's menu did not offer the same variety as the main menu, service was so slow, we were sat on lower area near kitchen - I am not sure if the waitress and waiter forgot we were there but we had to get up and find them to order sweets and get our mains cleared. First visit here and not so sure if we would rush back! Plus whilst waiting we could over hear swearing from Chefs.

Very disappointed after our visit on Saturday. Sat there for 15 minutes and had to ask a manager if we had to go up to order as nobody approached us. The young staff were just wandering past food building up on the pass, not seeming to know what they were doing. Had 5 dishes from the appetiser menu and they all were uninspiring and bland. Could see the cook openly putting dishes in the microwave. Nothing was cooked from scratch, yuck. He looked overworked and it must be awful having to dish out pre prepared rubbish everyday. Gordon Ramsay would have a field day on this place. If you like Macdonald's and consider it a treat them go here. Total rubbish.

Thanks, lovely food and cocktails. 50%Nhs discount was a bonus. Lovely service from Lauren. Salmon terriyaki was well presented and tasty.

Thought we'd try it as for something different, they took our order. Food came first we didn't even have our drinks or cutlery, the waitress said she'd look for our drinks, 5 minutes later nothing, we then asked another waitress and she came with wrong drinks she then returned with the right ones apologising saying they were on the house because of the mix up (they were still on the bill at the end but I was just fed up and wanted to leave so just paid) we ordered drinks during happy hour and still had 1 each to come but after our plates were taken away they brought us the bill and we didn't get our second drink until 20 minutes later. I seriously don't think any of the staff there had a clue.

Came after a spot of shopping, food was delicious! especially the bbq burger! Food came out really quickly so there wasn't much waiting, shame we were full because the desserts I saw looked amazing. Lauren was incredibly helpful on recommendations as it was out first time eating here! We will definitely be coming back with friends!

I didn't actually get to eat any food here. Went with my husband and son. I use a walker and asked for an accessible table. I was told to leave my walker near the entrance and take a table a distance away. I said I did not wish to leave my walker unattended so the waitress said we could have another table further along the room and beyond anyone else eating there. This table only had benches which were not easy for me to slide into, but I managed it, pulling my walker up to the end of the table as closely as possible.

Breakfast was busy but service was still fast! Lauren was gave great service and good breakfast recommendations! Hot drinks were lovely and so was our breakfast brunches although our food did take a while but we were made aware. Although our waitress was attentive other servers seemed ignorant to our table, not sure if people are assigned to certain tables

Hannah was lovely, breakfast was good but eggs were very hard! But it filled the gap and will keep us going for the rest of the day!

Breakfast was lovely. Will keep us going for the day. Hannah was very attentive. Thank you

Was sat very quickly, and immediately served by Lauren, food came out in good time and was absolutely yummy! Really enjoyed my stir-fry best I've had, and Lauren recommended the Churro's to me, which was a brilliant choice! Really nice girl to talk to, and really made us feel like valued customers, thank you, will be returning!

We were seated immediately and greeted by our waitress (Lauren/Laura?) who was lovely and smiley, she was very attentive to us, and listened to all our requests (we were very picky!) she was talkative and did a lovely job keeping us happy, which must have been hard as she seemed to be completely on her own, props to her! Hardworking girl!

With all the choice at Meadowhall we settled on Giarraffe. A nice mixed menu and we had a Rodeo chicken Burger and the Lamb Taginr both excellent. This is not expensive casual dining ... good food great service but with some nice surprises.

Great choice of food and nice atmosphere. Staff were very friendly and helpful. Meals were lovely. Kids loved their animal toy 🦒🦓

We wandered round Meadow Hall earlier looking for somewhere big enough to accommodate 5 adults with 1 child and 2 prams at 1 table. The kids in the prams are very young and on formula so only 6 of us were eating. We're on a budget since I'm recently on maternity leave so on first entering the restaurant and being seated, we explained that our two families would like our to pay for our meals on separate bills to avoid any embarrassment when the bill came at the end. My brother and his girlfriend were going to use their taste card to get 2-4-1 discount and wanted to pay cash. We were going to use our own taste card and pay with a bank card. The first waitress who served us said that would not be a problem, so we sat down. The restaurant was virtually empty which had initially rang alarm bells to me as it's Saturday night and at peak time so we wondered is it not popular for a reason?? We got seated straight away which was good because the restaurant next door was quoting a 45 minute wait. We'd been on our feet shopping all day so were happy to finally sit down. The menu was fairly limited and at first we all tried to order fish and chips but were told they were sold out of that. We then tried to order steaks, but it was sold out too, so I asked for a meat flat bread and we're told that it was sold out too. We could have gone elsewhere at that point but we were settled at the table so decided to comprise and get 2 chicken burgers, 2 sloppy Joe burgers, a katsu curry and child's meal. There was a sign when you first come into the restaurant saying children eat free and we ordered a child's meal for my friends daughter in good faith. The food arrived and it was nice enough but they were very small portions and we joked about having to get a take away from somewhere else on the way home. Once we'd finished eating, I asked for the 2 separate bills to be prepared like we'd spoken about with our original waitress. The manager then came over to our table with 1 combined bill and he hadn't taken off the discounts or split it into 2 separate bills for our 2 tables, like we'd asked when we came in. I explained that we wanted 2 bills because one couple were paying cash and we were using our card and we were both using our own taste cards. The manager said that wasn't possible, it all had to be paid on one receipt. He also said that he wouldn't make any profit if he allowed people discounts and he walked off muttering about us. We weren't sure what was going to happen next so we sat waiting to pay/ wondering if he was coming back. Our original waitress passed after a few minutes wait and I asked her to explain the children eat free deal advertised everywhere as we'd also been charged full price for the kids meal. She told us that to qualify for children eat free the child must purchase a main course, drink and kids dessert and because we only ordered a main and drink and didn't order the child a dessert the deal was exempt. I asked my friends daughter if she would like dessert and she looked at the menu and only had one choice being dairy intolerant, the fruit lollipops. She decided to have that and I asked the waitress for a dessert for her. We sat for 15 minutes waiting for the dessert to arrive, nothing came. Next the manager came back over and abruptly explained said she could have the dessert if she wanted, now but the cost of it would need to be added to our bill as she wasn't eligible for kids eat free because we were already getting a discount on our bill with the taste card. I said ok that's fine we'll pay for her dessert but I think you should explain all these terms and conditions while people are ordering and the staff seem unsure about things.... We then sat for another 15 mins and still no dessert arrived or a revised split bill. I asked another waitress to check what was happening and she came back saying they had cancelled the dessert order because I wasn't getting it free. I explained that my friends daughter is 6 years old, getting very tired and we'd all been sitting for over 30 mins waiting for her 1 dessert. She was looking forward to dessert as a treat and I'd never have told a 6 year old she could have pudding then not give her it!!!!! It eventually arrived, 3 strawberries and 3 slices of banana on cocktail sticks, very disappointing!! and I asked for the 2 bills to be generated again so we could pay and leave. A single bill was brought back over again with the price amended to add the dessert. We were then told that they couldn't take 2 payment methods on the same transaction and we had to pay a single bill with a single means of payment. I asked again to pay cash for 2 of the meals on one bill and get a separate bill for ours so I could use my card and they said no it had to be 1 bill, I payment method. So I reluctantly agreed to pay the whole bill with my card and felt glum as I'd then have a trip to the bank with my brother's cash to pay into my account on Monday. The waitress walked away and we thought that she was going to fetch the card machine. We sat for another 10 mins waiting for the waitress to come back and there was no sign of her. We had to ask another waitress to chase her up and that waitress explained the card machine was broken and I'd need to go pay at the till. If I'd known that we could have paid the first waitress earlier and would not have sat waiting for somebody to come back and take our payment.... I've never been served by so many different people in one place who didn't seem to know what was going on...... Word to the wise, if there are more staff working in a restaurant than customers eating in it then that's a sign not to go in!!! Disappointed. Won't try Giraffe again...

Cost £19 using Meerkat 2 for 1. Really friendly service and delicious food. Very good portion sizes. We will be back.

We eat here white often as a family, mainly because it's not just the usual burgers & chips. (Even though they have the most amazing burgers). They are other amazing dishes. Recently we have dishes such as Salmon, steak, Chicken curry, Noodles.

Almost empty but sat ignored for 20 minutes before giving up and walking out. Crap service. Thanks for nowt.

Called at Giraffe with my Daughter. We were seated quickly and given menus. We didn’t have to wait long for our order. Fish & chips were really nice. Lovely tasting fish nice and white. Will definitely call again. Staff were very polite and efficient

Chosen by our daughter for her birthday treat. Service was excellent from our barman and our waitress apologies for not knowing your names. We had a variety startes from jkarage chicken to vegetable gyozas flat bread mains were spicy rice bowl burgers and Katsura chicken with side orders of twice cooked chips also followed by a few desserts for our younger members of the party. We ordered a bottle of red and white wine very good value for the money and was on offer , absolutely delicious along with our even more delicious food. We will definitely return thanks to the two lovely staff that looked after us and were very patient in taking our order.

This is a place me and my husband visit regularly however I think we’re done now. The food has got worse over the last 4/5 visits. I’ve ordered the spicy rice bowl several times and it has never been spicy nor consistent. This last visit it was dripping in soy sauce. The service isn’t as good as it was, there was a few members of staff that always delivered but we haven’t seen them for a while. On the last visit we were rushed out with phrases like ‘do you want dessert or the bill immediately?’ And ‘I’m on the bar so I don’t care’

Popped in mid shopping spree. Sat really quickly and ordered quickly, good choice of dishes and all appear to made fresh. The servers were friendly and brought us what we needed pretty quickly. There was some sense of trying to get us in and out but in a busy shopping centre that's to be expected. I had the most feast flat bread which ticked all the boxes.

Came to shop on Saturday but needed breakfast to set us up. Had a lovely breakfast, one of the teenagers had pancakes with choc sauce which looked amazing.

The service was amazing however we ate the appetisers and didn’t enjoy a single dish, the food actually left us feeling ill! I do not recommend

The service was fantastic,very kind and well mannerd,unfortunately the good service was accompanied by terrible food. We got the 5 appetiser deal and the food was just simply awful. For example the chicken was slimy and dangerously undercooked to the point where we all felt sick as we was sharing. I hope this is a one time thing but I will not be returning which is unfortunate.

We came to Giraffe for lunch today. The man who served us was lovely and very helpful however the food was disgusting. There were four of us and we shared two lots of the 5 for £22.95 appetisers. All of the dishes were vile. The chicken was uncooked, slimey and brown. The squid was stringy and rubbery. The flatbread was soggy, the chorizo was ok.

¡Visité un domingo después de darse cuenta de la exposición de costos de un potencial Kuoni Holiday! Necesitaba algo picante, fácil y disponible; Esto fue entregado por el arroz picante (con pollo añadido). Me alegra ver las ensaladas y los arroces que ofrecen algo un poco diferente. Servicio razonablemente alegre, me gustaría ir de nuevo.

Se necesita en algún lugar cerca de la M 1 para el almuerzo del domingo, ya que no es conveniente tener un asado tradicional en casa. Hija y nieta como Giraffe y los demás también habían visitado y sido felices anteriormente.

Visité ayer y esta no fue una gran experiencia. La comida llegó antes de nuestras bebidas y tuvimos que perseguirlos. La hamburguesa estaba cubierta con una repugnante salsa que no había sido anunciada en el menú y no habría pedido esto si hubiera sido o hubiera pedido sin ella. Pedí más tragos y nuevamente tuve que perseguirlos.

2 items on the order incorrect Wilted lettuce, withered edamame beans, dried avacado smash. Offered colouring for kids, not brought. Poor. Will not be back. Wished we had to pizza express where food is consistently good.

Went with the family as they were visiting Sheffield, burgers were average but was very limited(2 main dishes) in terms of gluten free options.

Realmente impresionado con nuestra visita! Un grupo de 7 de nosotros fuimos y el servicio fue muy rápido! Nos sentamos inmediatamente a pesar de estar bastante ocupado. Todos los que trabajaron allí fueron muy amables y atentos a mi alergia a las nueces, así que me sentí a gusto. La comida también fue increíble! ! ! ! ! El gerente fue súper agradable cuando resolvió la factura, ya que teníamos cupones, así que nos dijo la mejor manera de usarlos.

This was our first visit to Giraffe - we weren’t disappointed!!

Our food order came in under 5 minutes therefore clearly not freshly made - chips were very dry, again an indication they had been cooked and warmed up - I did not eat the chips and raised it with the server who came back and said chef had made everything fresh!

Visited here back in January, I had never visited the restaurant before but just fancied a change.

Well, what can I say except this is most probably one of the worst dining experiences I have ever had.

Very bland food will not be eating here again £30 wasted on 2 burgers and 2 drinks but staff was friendly

Giraffe always seems quiet in comparison to the other restaurants upstairs in the Oasis. Not sure why that is as the food is lovely. Lots of vegan / vegetarian choices & some lovely cocktails. Our server Adam, was very friendly & lots of fun & service & food was really quick. ( may be different if busier! )

The menu used to be really varied here but they have reduced it substantially. Quite disappointing. The staff were attentive. Luckily had a voucher otherwise would’ve found it overpriced. Food was alright.

This was a second visit here, first of all, I got there waiting for me to sit down, they took us to the table, they took the order, we did not wait long, until then, the main course was cold, the chips were not fresh, boyfriend was disappointed with what he chose, even disillusioned. the funniest was we asked the bill, so much time to pay, we got up, went to have the staff, and felt really bad,it, seemed to be being ignored.

A combination of circumstances took our family to Meadowhall and to save cooking an evening meal we took advantage of an offer.

Drinks over priced but that’s Meadowhall, starters: nachos over cooked and not enough topping, but would highly recommend the squid. Mains: lamb tagine good ,Prawn Spicy rice wasn’t spicy very bland and prawns very small. My favourite is the duck so will stick with that in the future

Lovely place, lovely food and very friendly, helpful staff. Great choice of food on the menu which is good value. Would recommend.

We had a delicious meal and I was pleased to see my fav duck stir fry was back on the menu!

Very loud very patronising rude shift manager. He was rude when we asked about a table for 6 clearly grumbling to waiting on staff within earshot of us. Ordered starters drinks and food. Took an age to come. When I queried the bill as it had taken off the meerkats offer but not the cocktail buy one get one free. He became very loud pointing out i should check the terms and conditions. When I said I would pay the bill to just to leave he became even louder. I accepted it was my mistake and attempted to pay the bill he took the bill and promptly knocking it off. Told me in future to check the T&Cs.; He had clearly had an issue with us and felt he would make a show. Very patronising and rude. Shall not visit again. He was determined to turn a family meal into a show because his staff were not clearing tables quick enough.

Drinks took longer than food to arrive food was cold and dry (the speed it came at could tell was precooked and stored). Rude staff and one smelling very strongly of b.o.

I visited here on a Friday early evening with my 3 children after making a reservation. We were quickly shown to a great table, plenty of space and out of the way which suited us with 3 kids. The restaurant wasn't really busy but the service was slow. Our waiter came and took our drinks order. He was annoyed when I changed my mind, whilst still ordering, over which wine I wanted. We had nachos to start which were half burnt. The main meals were Ok, chips were cold on the kids meals but we didn't mind too much. The thing that annoyed us the most was how passive aggressive our waiter was. It took ages to get the bill and the waiter asked if it was a 'straight' bill we wanted, my partner said yes not realising what he meant. When the bill arrived and we said we had an online voucher, he screwed up our bill in front of us and said 'that's what I meant when I said straight bill'. We apologised but he had such a bad attitude about having to do another bill including the voucher. It took ages to get the new bill and he mentioned that the reason it took so long was because we hadn't produced our voucher earlier. Needless to say we did not leave a tip which is a shame because the other staff seemed very friendly. Overall, the restaurant atmosphere was nice and the food was ok but we won't be returning as the waiter ruined our evening out with his sly, bad attitude.

We ate here on a Monday lunch time, it was busy, but we were served quickly and efficiently. We both had duck stir fry - it’s a very tasty meal, not too heavy and a good size portion. Our Taste-card was accepted which is very useful.

Visited the restaurant and the beginning of the month, I love Giraffe so couldn't wait to eat there again. Only to find that they had barely anything left, every meal we ordered they came back and said they didn't have it, 3 times! For the staff to say yeah it's a joke here it's been like this for 3 weeks. Not a good look for the company when your staff are talking about the restaurant this way. Very very poor.

Came here on Tuesday for our meal as we were looking around where to eat and this place couldn’t have got any better, the burger that my friend had looked fantastic but I tell you something that curry was just perfect, excellent service as well, well done.

Came here with my friend after some shopping - really nice food! However, the thing that made it more enjoyable was that while paying, the staff member actually made conversation in asking us what we were shopping for etc but it wasn't forced like it normally was and asked us all about my friends upcoming wedding. I really wish I'd gotten her name!

Thirty minute wait for food...nachos dry and stuck to plate....my burger was ok but my other half had a beef concoction in rice that was totally dry and practically inedible....on the plus side Nicky who served us was excellent and didn’t charge for one of the main courses....this place needs to improve as they are surrounded by capable competition.