Giraffe Trinity Centre Leeds in Leeds

I visited your establishment today and was greeted by rude staff. I made a mistake with my order (my fault) and when I asked about it, I rudely got told it’s what I ordered. After the waitress had gone, I could see and hear her from near the till slagging me off and making insulting remarks about me. I have near been so insulted, humiliated or made to feel so little in a restaurant before. I mean, I couldn’t wait to get out. Under no circumstances would I ever return. For the insults and rude service, I was made to pay a service charge that they wouldn’t remove after I asked. It was the lady in the pink jumper that made the insulting remarks. Looked like a manager. As for the food, felt under cooked and I didn’t dare ask the waitress for it to be changed as I didn’t want to be humiliated again.

Very Poor ... The toilets were disgusting and a good clean with bleach wouldnt go amiss! The place is very tired and could do with a refurb. The service was good but that's the only good thing I can say about this place. 2 small beef tacos and a handful of chips barely touched the sides and with a couple of soft drinks for 2 people at £40 represented very poor value. By comparison went to a really nice country pub and had 2 roast dinners with puds and drinks at £50. Also went to celebrity Gino's restaurant later and a superior environment only cost us £15 to share a pizza that was amazing and more filling than 2 taco meals at Giraffe. Give it a miss !!

2 stars for the service . None for the food. I was starving so I ate it but wow. Probably the worst fish and chips ever . Frozen fish, I’d say briefly dipped in luke warm oil resulting in Soggy batter . Curry sauce like I have never seen before in my life , I suspect it was a powder that is mixed with water and that what it was , brown water . The quality of food is appalling, there cannot possibly my be a chef in that kitchen. Highly likely there’s a microwave though. And to be charged £15 for it was shocking . Will never go back and would not recommend at all. The latte was alright .

TERRIBLE. I paid £15 pounds for a burger that was smaller than the size of my palm. What a waste of money a McDonald’s burger is more filling a 1/3 the price

We visited Giraffe whilst shopping in Leeds for a quick lunch stop. Similarly to a lot of reviews on Tripadvisor, the food here is quite overpriced for the quality. However the service was good, no complaints there. We were asked if we would prefer to sit inside or out, and our order was taken promptly. The waitresses were attentive and polite. We ordered the flatbread and Turkish yoghurt to share, and a ham & pork cuban sandwich each. The flatbread wasn’t great, it is described as ‘paprika fried’ but is actually just oily and greasy. The yoghurt dip was ok but the pomegranate seeds were hard and quite bitter. The Cuban sandwiches again were just ok, nothing special for the price. The mustard dominated the flavour so you couldn’t really taste much, both of us like hot mustardy flavours, but too much just ruined the sandwich. The seasoned fries were actually really good, but came with a dipping sauce of…more mustard. On its own this sauce was so strong! I mixed mine half and half with mayo which calmed the intense taste down and made it a bit more bearable. The pickled slaw wasn’t great either, just some pickled red cabbage that didn’t have much taste. I would have been inclined to give a less harsh review on the food if the prices matched the products, but we have had much tastier meals for less money, and feel that this restaurant is overpriced. Next time we are looking for a lunch stop in Leeds, we will be looking elsewhere.

This restaurant is beautiful! The customer service is amazing, all staff were lovely. We especially enjoyed being able to watch the two chefs (who seemed to be working really hard) and the food was outstanding!! We had the chorizo mac and cheese, BBQ chicken wings. Then the classic burger and katsu curry with noodles. All absolutely gorgeous!! Thank you

Such disappointing customer service. Rude staff. Misinformed about skimmed milk (told they had it by one staff member but assured rather rudely by the person who delivered my latte that they don’t have it) So called tostado actually appeared to be a burrito Asked for box to put leftovers in and the response was “shouldn’t think so we do t have many boxes left over. She stumped off and found a box. Seriously… have a word with your staff about customer service. Smiles are always welcome! And a bit more of a “can do” attitude wouldn’t go amiss. People tell me they think that American staff are “fake” because they are positive, smiley, friendly and warm, but I would rather at least leave feeling vaguely cared about. We did not feel that here.

Had an enjoyable lunch here during a recent visit to the city. Varied menu and nice looking restaurant. Staff friendly and helpful. Food tasty but portion size rather small so not good value for money.

This is the third time I’ve eaten here,the food and the service have been perfect again. Will definitely be back!!

Wednesday after 12 noon the advertised deal is: Any 3 Small Plates + Drinks for 2 people £20. This, however, we discovered after being served 2 glasses of house wine does not apply to the Stuffed Nachos which are included in the category "Small Plates." The waiter claimed he was unaware of this recent change, told us there was nothing he could do about it. We order the Nachos for 2 and ended up with a bill for £33.55 - significantly more than the advertised £20 and for one less Small Plate. Rather disappointed and will not be visiting any of their restaurants ever again.

Firstly no issues with our server, she was very attentive...food selected and served without a hitch and enjoyable up until I noticed a different server cough into her hands, wipe them on her jeans and then touch her hair!!! Really, this is basic hygiene (or lack of) regardless of whether you work in hospitality or not, I did point this out to her directly to which she apologised and said she would wash her hands only to then witness a chef in an open kitchen wipe his nose then go and handle food without washing them??? Absolute disbelief...addressed my issues with a manager (I think, she was wearing a love heart cardi) off she went, no feedback from her and a bill for two at almost £70.00 inc service charge. When I approached the "manager" to ask why she'd not come back to me, all I got was that she'd spoken to them and it was a natural reaction and what do you want me to do??? it's really NOT acceptable, it's an absolute disgrace.

Fantastic experience, we had breakfast this morning and everything was absolutely perfect. We eat out quite a lot and don’t really leave many reviews but this time we definitely thought it would be a good idea to pass on our thoughts. The place is evidently run very well by the management as all the staff were so polite and took a genuine interest as to what we were doing with the rest of our day. The food was cooked perfectly not greasy at all and presented beautifully. There’s not many times you can go out for breakfast, lunch or dinner and not find something that wasn’t up to scratch but this Breakfast was faultless. (We decided to come to your restaurant after standing for 15 minutes outside Carluccio’s being ignored)

Sarah who served us was amazing. Nothing was too much trouble. All the waiting staff weee great and the food was really tasty.

The service was good. For me, a little over priced for what I received (especially drinks and starters) but what can you expect in the centre of Leeds.. Might just be me but I found the restaurant cold 😰 however, the burgers were absolutely lovely!

10/10. Clean cutlery, Great food, generous drinks and friendly staff. Cant complain! I ordered the calamari starter and the classic cheese burger with halloumi and both came as I wanted. Only thing would be that on the menu, there was a miss-print that the burger came with onion rings which it did not. Will be back again in the near future👍

I expected a lot more from a big chain restaurant. The food was flavourless and portion sizes were adequate. Did not have some of the items on the menu, so had to settle with what they did have

Food tasted good but tiny portions so way overpriced! Only good thing was our server,what a lovely guy he was, an absolute credit to the place!

Visited with a friend and had the pulled pork topped burger and chips. The portions were really small for the price. For £13 the burger was tiny, overcooked and swimming in grease with a few fries in the side. Macdonalds would put this place to shame. Staff were nice but added 10% automatic service charge to the bill. Won't be going back again.

Popped in for a quick meal after a long flight, about 45 minutes before closing. Katsu chicken lovely but while I was eating the toilet was being cleaned by a staff member in full view of where I was seated.. not what you want to...

We arrived to an almost empty restaurant, ok we will give it a go . What a mistake. Dreadful food over priced tasteless garbage we would never eat there again £10 for a tiny burger which was really awful . The worst value for money...

Glad I chose this restaurant. Very clean and tidy, socially distanced tables. Good service. I had Duck stir-fry. I was a great combination of flavours, all complementing each other, exquisite presentation and a pint of Peroni. Would call again. See photos.

I was deeply impressed at the quality and quantity of the "Argentinian Ribs" dish. The dish was well-seasoned with herbs and spices, with tender meat that easily came off the bone. The portions were surprisingly generous! The service is fast and friendly, and the restaurant...

The food was ok but the crab burger I ordered was way too fatty and the portion horribly small. Macdonald's burger bun is bigger than what I got.. would not recommend as dinner.. especially if you are guy

Visited for lunch. Nice place, clean and friendly. Service was pretty quick. Childrens sausage and chips were fine, can’t really go too wrong with that. We had a burger and the chicken sandwhich-both nice but really small portions which was a big disappointing for us...

I have to say, this place could not have done any more for myself and my wife on her birthday. We decided on the bottomless brunch, with unlimited prosecco. We have doubts about the unlimited bit, but wow, they did not let us down or...

Stayed over night in Leeds we decided to eat at the Giraffe for lunch , we was greeted at the door by a lovely lady very polite and had a big smile on her face. We was seated and asked if we would like to...

Popped in for breakfast and we were really impressed. Nice clean restaurant, staff were really friendly, the food was presented well and tasted amazing. We will definitely be back.

I came here to have a solo lunch during my staying in Leeds. I saw the restaurant crazy busy on Saturday and I thought that it must be nice to come for lunch the day after and so I did. Honestly it wasn’t nothing special...

they serve amazing food here and they have nicest staff. i love coming here and would recommend to everybody❤️

Food was 4/5 however the portion sizes bring the rating down! I ordered the Korean BBQ bites which were nice, however there were only 5 bites and a load of shredded carrots and radish? I also had to order chips on the side for £3...

If you are visiting Leeds for shopping or just a day out and need somewhere to eat, I would 100% recommend Giraffe. Staff are lovely and welcoming, always greeting you with a smile. Food is delicious and well presented (Katsu Curry is a MUST TRY)....

Brilliant breakfast, really fresh and good quality food and great service ! Quick service , would definitely recommend 🙂

Whilst shopping was peckish it’s always a bit daunting going to a new place to eat but I can highly recommend this place fresh ingredients fresh tasting food very good price too highly recommend

Visited as a family. Saturday early evening. Had the chicken skewers and.a salad with hummus and bread. Tiny salad. Odd mix of ingredients with the hummus and chicken. Service charge automatically added. Will think twice about going back. Had really nice meals before. Very disappointing

After staying in Leeds for the night we decided to look for somewhere for breakfast. I have been to Giraffe many years previous and found the food was good so we decided to go go here again for another visit. The breakfast was cooked lovely...

Lovely lads who were on, very polite and friendly! Food was lovely and good for veggies and vegans. Cocktails are cheap and yummy, would deffo pop back!

On a whim we decided to try the giraffe in Leeds trinity for lunch , we was shown to our seats a server was quick to ask what we would like to drink ,was disappointed there was not draft beers , we ended up having...

Popped in for breakfast and we really enjoyed it service was great food was really nice, next time I’m in Leeds I will definitely be back.

So the kids meals are basic and tiny. Did not satisfy a 7 and 9 year old and didn’t specify they were for very young kids. Waitress didn’t write the order down and forget an item on 2 occasions. Kids smoothies were like thimbles. Service...

we came in for the first time whilst out shopping, we were greeted at the door then sat down, it was 5/10 mins before we got our drink order taken. the woman who brought over our drinks slammed them down on the table and didn’t...

Josh was an amazing waiter 10/10 would come again just for him!! the food was divine, however the waiter was diviner

Had a fantastic meal at giraffe in Leeds earlier this month. We turned up without a booking and the staff were so cheery and welcoming. The lady who served us was incredibly friendly and helpful. We had the duck stir fry and the chicken katsu...

Wonderful service, really nice food too. Had the Hoisin duck noodle salad and it was tasty, loving the new options on the menu I'll be back again for sure

New menu is amazing! Finally some flavoursome decent vegan options!! The vegan burger was amazing, cannot complain. The service and waiting time for food was amazing! Barely waited anytime at all and I was already done with my meal. The side salad for £3 was...

Booked in with Giraffe for a spot of dinner whilst enjoying the bars now restrictions have been lifted. Was blown away with food, lockdown has been a time of thought and reflection but Giraffe has come out it stronger and better than ever and I...

We had an hour to kill before an appointment in town and my husband fancied a burger. I ordered the spicy rice bowl with chicken which was very tasty. But we only rated this as 3 star as my husband said his burger was no...

My friend and I came on Tuesday for lunch and we was amazed with the burgers from the lunch menu for £6.95, the lunch menu was a tad expensive, didn’t come with chips / a drink but overall we was happy with the burger! The...

The food was lovely, unfortunately, the service was disappointing; we We’re seated and they were 3 FOH staff who did not have the effort to acknowledge us as we were waiting for a member of staff to table our orders ( waited 15 minutes). We...

La comida era estupenda, me gustaría mencionar a las dos camareras, Bekkie y creo que la otra señora era Sarah. Dos de los servidores más encendidos que hemos visto. Junto con el barman, estaban dirigiendo todo el sitio, todo con enorme eficiencia y sonrisas. Atención al cliente real en su máxima expresión. La comida salió rápidamente y era deliciosa. Definitivamente volveré

Reservamos como parte del plan del gobierno. La comida era normal y el servicio estaba bien. La señora que traía bebidas fue brusco y no pudimos llamar la atención de nadie. Así que me levanté en busca de obvs no lo hecho y no me encontré con entusiasmo. El billete era tan pequeño que mi hija de 16 años no podía leerlo. Sobre esa base pedí que se quitara cualquier propina cuando la camarera me dijo que todos podían leerla. Sé que soy mayor, ¡pero pronto tú también cumplirás 50! Así que le di la propina a una persona sin hogar en el camino de regreso al hotel.

On looking At the menu I thought looks good Rammed to the hilt with jocks and cockneys but typical since I had my Huddersfield Town top on. Bit of the verbals, food and service were good. Just don't go on a Saturday

It's very disappointing that something what should be optional is NOT!!! Next time try to ask a customer if they agree to add OPTIONAL 10% of GRATITUDE!!! Dishonesty does not pay of!!!

I was quite impressed with the food I had here. My halloumi burger was nice and very filling and the service was very quick even though the place was very busy being a Saturday lunchtime.It is quite a small restaurant and everything is a bit squashed. It is more for families with children and teenagers, although there were a few adults eating here.They do add 10% service charge to the bill and this is not apparent unless you read the small print so watch out.

We’d never been but had 2-4-1 offer so thought we’d give it a try. Nice decor. Varied menu with plenty of vegetarian options. Staff were friendly but had blinkers on - it was impossible to get their attention. We ordered starters which were tasty if a little on the small side. I ordered a jackfruit curry with jasmine rice for my main. My husband ordered the naked burrito bowl. Mine came in a small bowl and was fully 80% rice and 20% curry - about a small ladle sized portion of curry. A really really tiny portion! Totally unacceptable. The flavour was lemongrass - just overwhelming lemongrass. I’m not a fussy eater but I almost couldn’t finish it (I left some of the rice mountain) My husband doesn’t like sweetcorn but the ‘black bean chilli’ was 90% sweetcorn - that’s no exaggeration. It was just a pile of chilli sweetcorn with a tiny number of black beans. Sweetcorn isn’t even mentioned on the menu. It wasn’t worth the 50% off price we paid and sadly we won’t be back.

No room to get in for pushchairs (not even squeezable) nonstaff available. Waited quite a while to give my order-20 minutes. My daughters child’s meal I would say is more for 3-5 year olds as the portion were so small. My daughter is 9 with a small appetite but this were small even for her. The bowl is a small side dish bowl like the ones I use to serve olives or yogurt at home. Daughter said it were flavourless and disappointed so we are going to eat somewhere else. I weren’t hungry as I’d come for my daughter eat so I just ordered a side order of sweet potatoes chips. Although their were about 10 very small sweet potatoes fried for £4 is just not acceptable. I have been here twice before and we’re very disappointed but because it were very busy I gave benefit of the doubt. It were squashed, rushed yet orders took very long, 1 hour and the tiny eat portions, not much different to my daughters very small children’s meal.On this occasion the restaurant is Quiet so I thought it may be better but I were wrong, their will not be a fourth time. Very disappointed, my daughter were excited for a small plastic giraffe and to colour but their wasn’t any this time.

Went there for a late lunch (4pm) with kids and nice mellow atmosphere, nice music and friendly staff. It was not very busy and we had a nice table. Kids were offered crayons and paper to color. Kids menu was very nice £6 Incl a dessert and drink. Quite impressed they would serve katsu curry for kids too. Mine had pizza and the burger and I had the basic burger. All was served smoothly (not long waiting time) and all piping hot! I ordered extra home fries which the kids loved it. The service was very good, checking on us and the desserts for kids were nice too (ice cream and brownie with ice cream).All was good except the states of toilets: was no toilet paper in 2 of them (only 3 toilets) and sink were not in clean condition. Overall, It was a good experience and would come back again.

Totally loved it very attractive staff ,very welcoming and professional the food is delicious I had the duck with noodles £11.50 worth every penny but watch out for the chillies . Breaded chicken and rice is very rich tasting but moorish ! Only down side no draught beer! Will be going again without a doubt ,

Had a nice breakfast there, bacon sandwich and a bacon and eggs. Score dropped as we had coffee spilt over the table and my wife. Some of it was cleaned up.

Thought I would try the “lamb Tagine” the menu looks great up to date and bright but when it came the lamb was chewy and the dish overall was dry and for nearly £14! I expected a lot better very disappointed

Tener jirafa hambrienta fue nuestra primera parada en la que nos encontramos al subir las escaleras en TrinidadBuena elecciónSaludo rapido y sentadoMe gustó el ambiente y la música.Pedimos del menú especial del almuerzo que compartieran la tortilla de carne desmenuzada y las batatas fritas para compartir y 2 refrescosFoid fue rápido y súper sabrosoLuego, en el proyecto de ley 22 se agregó un cargo por servicio automático, por lo que es menos de 25Pensé que esto era un poco descarado y no se aconseja sobre asientos. . . así que dejé caer una estrella como siempre lo haría, sin embargo, ¡nunca se debe agregar y esperar! !

Have been here several times before and you know the food you're going to get is going to be pretty good. Chicken goyza, calamari and halloumi were great starters and the burgers were also excellent. It was very busy and staff seemed to be a bit rushed off their feet and it was difficult to get their attention for drinks or dessert. Nice warm atmosphere and staff were friendly when you did manage to get a hold of them!

We (my partner and I) visited for lunch on a quiet Thursday afternoon and were impressed by the quality of the food. We hadn't visited a Giraffe restaurant so we're unsure what to expect. We both ordered the lamb tagine, and it was beautiful- the best we've had. The meat was tender and the dish was full of flavour. The staff were friendly and polite. We will definitely be trying the restaurant again- whether in Leeds or elsewhere.

I have visited giraffe a couple of times in the last 6 months mainly in york and I havnt been overly impressed , but because there was a large group I thought I would try the leeds one as there was a varied menu for lunch , my daughter ordered a burger that was not cooked in the middle , my friend ordered chicken and noodles she said they didn't taste of anything all she could taste was the chilli , a couple of people ordered the halloumi and falafel burger this had the tiniest slice of halloumi I have ever seen on a burger inside so was just basically falafel , and the rest were not overly impressed either with their meals one came out much later than the others we had almost finished eating . Lots of staff but I had to ask to order a drink and constantly having to get staffs attention for things wouldn't visit again.

La verdad que son muy amables, fuimos dos veces-

Service spot on, food was good, tasty, daughter said fries were yummy, only minor criticism is the price as we felt the menu prices were just a tad high, but if dining Sun-Thurs, worth visiting on a 2-4-1 Meerkat.

Staff were lovely and the service was very quick to say there were 10 families in and a big group of people in .The food was glorious as always

First impression of this restaurant is that the design is very nice and the prices are reasonable. There is a wide variety of food and drink for all dietary requirements. The time we visited was not very busy, however the waiters took too long when we asked for the bill. We had finished our food and asked for the bill and the waitress said yes and disappeared to where we thought she was bringing us the bill. The waitresses’ colleague was on his phone, while the waitress was chatting to him and was not providing us with the bill at all. 10 minutes later the waitress asked if we were ready to pay and completely forgot about giving us the bill - in which she did apologise for. When we received the bill, it said there was an optional service charge, in which they did not tell us and just made us pay and didn’t even give us the option to pay the charge. Overall, ok restaurant but the staff are very slow.

Really friendly service and easy to get our reserved table which was all set up for our group. Quick to take drinks orders and then came back in good time for food, without us feeling rushed. Nice aperol spritz drinks and our mains were all tasty. The halloumi fries were crispy and tasty with a zingy dipping sauce. My salmon teriyaki bowl was rrally tasty. Saved 25% with our gourmet society card. Nice decor and staff. Would recommend. Quick service and even the bill brought in a timely fashion.

Visité la oferta del 50% de descuento en Burger Tuesday, sin embargo, cuando pregunté acerca de la opción sin gluten (habiendo comido sus hamburguesas anteriormente), aconsejaron que ninguna de las hamburguesas son GF. Una vez confirmado que he tenido sus hamburguesas en el pasado, dijeron que habían cambiado recientemente, por lo que ninguna de ellas ahora es GF.

A pesar de una tarde ocupada, el personal se ocupó de mirar mi lista de alergias que había proporcionado en la reserva y se tomó el tiempo de revisar el menú conmigo. ¡Verificaron con anticipación algunas sugerencias con el chef y fueron muy útiles!

Came with a friend to start a night out. First time visit. Food wonderful? Hot, well cooked and tastes fantastic. The atmosphere is chilled. Staff friendly but not hanging over you all the time. Cocktails can be recommended. Will definitely come again.

Enjoyed our trip to giraffe. Cocktails were lovely. Food very tasty but reasonable expensive. The waiter was very friendly and a bit too flirtatious/interested in some of the group. Would go again if I fancied something a bit different/world tapas.

My family and I enjoyed our meals , my burger was a little burnt but still enjoyable , my dinner came out quick and the staff were nice .

I went to meet family half way and decided on Leeds. Brunch breakfast ok actually. Hot drinks average. Cleanliness of tables needs improvement and toilets need fixing desperately. Nice staff though, just need a manager who cares for surrounding.

Restaurant had very few people yet we waited a long time to be served. When I got up to get some menus I was told abruptly to sit down and they would serve us shortly. Was about to leave when they finally came. We were there when they were crossing over from breakfast to lunch menus and more staff appeared for the latter. Food ok but won’t go again.

I have eaten at a few of these and I have never been disappointed. I had the Salmon teriyaki rice bowl and it is so nice, filling and quite healthy as far as eating out is concerned. The drinks are a bit expensive but the food is really good and I have a taste card which makes it even cheaper and the kids set meal is very reasonable too. The restaurant is bright and clean and the service is quick and friendly. Couldnt ask for much more really

Honestly amazing food, quick service even though there were 7 of us and really nice staff!! All round pleasant evening!! Oh and really great cocktails 😊

Friendly welcome, comfortable and roomy location and a decent selection on the tempting menu. Ordered the halloumi and feta flatbread, which turned out to be a rectangular slab of pizza base sparingly decorated with tiny cubes of cheese. A nostalgic experience for anyone who ate supermarket frozen pizzas thirty years ago, but otherwise an overpriced exercise in chewing. I simply can't imagine choosing this restaurant over another, regardless of how friendly and efficient the staff were.

Had lunch here on sat , food was ok but nothing better than any other burger bar of the same type , when meal arrived only half of it was there and had to ask for the rest

Un planned stop yesterday. Was going somewhere else and thought we’d stop and look at the menu as we passed.

Friendly Staff Very fast food service seats are comfy The food is really really nice. Toilets are clean but the price is a bit too high

My family and I go regularly. We like it because you can have, Thai, Indian, Chinese, Mexican or just a burger. In the kids holidays there’s usually kids eat free - drink, main and dessert. Staff are friendly.

My friend and I needed a late lunch after shopping and suggested Giraffe as she had never been.

Average food, ok service, not bad price. All in all an ok meal. Burger was a little dry but tasty, and fries were nice.

Very small portions. Average food. Added a 10 percent service charge to the bill automatically. Service charge is essentially a tip and should be voluntary. Serice was good though. Will not visit again

We ate at this restaurant for quick bite, special meal price they offer at the time..food is ok but it's better than macdonalds.

Realmente encantadora, fresca, sabrosa comida Comenzamos con los nachos de pollo compartiendo, que eran preciosos. Tuve el curry de Malasia que venía con arroz pegajoso y pan nan y era realmente encantador. Mi compañero fue a la carne y patatas fritas. . . . . . Hecho a la perfección y una gran porción de piel en chips.

Lovely food, definitely 5/5 for the taste and service. Hope I can go again because it was amazing xx

The wife and I went here on a Thursday night after seeing a Wuntu deal, but we found out that the 2 4 1 deal is also available on the Meercat app.

Out with work, nice choice of steak or light bites, I especially like the tapas dishes Friendly staff and even though they were busy we didn’t feel rushed. Drinks are a little expensive and no beer on draught which is disappointing

I went with a group of friends on Saturday 30th March 2019 for 9pm . The staff were amazing and the food was lovely. I would like to thank the staff for their great service that they provided. We will be back.

Came here with the sister for a quick lunch. Nicest burger I have ever eaten was the Texan pulled pork burger!! To die for

Have eaten here a few times but the most recent visit on Saturday was a bit of a letdown. Pre-booked a table online, but still had to wait ages to be seated, once we finally sat down we were given menus and eventually after requesting someone's attention, got our drinks 30 minutes after seating!

Visited yesterday ( Saturday) for a quick lunch before going to a matinee performance at the Theatre. We only had an hour so were a bit worried we would be pushing it. We needn't have worried. We had to wait a few minutes for a table, but they were busy! All the staff were very pleasant. We ordered quickly and the drinks came straight away. Food was only 10 minutes and was piping hot. It was our first visit to a Giraffe restaurant but won't be our last. We enjoyed it, wish we'd had time to stay a bit longer.

Attended with a group of friends for a mid week meal. The lady serving was lovely, but considering how empty it was the service wasn't the fastest. We ordered drinks when we sat down but didn't receive these until after the starter had arrived. We went on a Tuesday which was 50% off burgers. We were told when ordering food that because some were going to order from the set menu (£10 2 courses) that the rest of the group couldn't claim the 50% off on burgers and it would be full price. Which seems extremely unusual, they said that they do this with all deals that they have on. We believe they may have had trouble working out the maths. Due to this we all ended up having the set menu which was an extremely disappointing selection of meals. The burger was very dry and plain, it was not even worth the £10. Friends who had the cold noodle salad said that it was bland. I used to enjoy eating here but it appears to have taken a drop in its standards.

Great alternative to Pizza Hut, frankie n benny, Nando’s, sells all world foods, and they often do kids eat free with drink, main and dessert. Great value.

Called in for breakfast simple order food came and and not cooked how it was ordered never again will we go in there don't think it will be trading much longer people I've spoken to also don't have good reports on the place. We also encountered a waitress with a chip on her shoulder

The food we received was very poor and the service was terrible. There are many other restaurants nearby which offer much better quality of food and at a better price. Despite the bad service the waitress had the arrogance to add on 10% service charge without asking. I will never go to a Giraffe restaurant again.

Went in with the taste card. I had booked a table but something must not have worked as it wasn’t in their system - the waitress made no big deal of it and seated us straight away!

I'm a regular and always know what I want when I arrive. The staff always ask if I need a menu, don't appear to judge me for always ordering the same things, plus they always ask how I am, crack a joke with me and have given me free puddings etc before as Christmas presents. The food is good, tasty and fresh and a wide choice of types and the cocktails are nice. It is also accessible with a nice accessible loo and comfy seats. But at the end of the day the reason I come back without even considering anywhere else? The staff.