Based on 2.930 opinions finded in 4 websites
Based on 2.930 opinions finded in 4 websites
Opinions
A wonderful experience at Giraffe at Manchester airport, made even better by the lovely server Greta!!
Rachael Fortescue . 2025-05-16
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Katarzyna was so lovely! Great stat to our holiday.
Serena Ricioppo . 2025-05-15
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Had an amazing experience here tonight. Looked after by two lovely girls Rachel and Zoe. Very professional and friendly. The food was very tasty. Nachos and halloumi were so tasty and quite substantial portion size.
Sharon Mclaughlin . 2025-05-14
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We always have a great experience here at Giraffe, the service is always excellent and Zoe was really helpful recommending a particular spicy dish
Brian Dibble . 2025-05-14
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Zoe our server was excellent very friendly and efficient would recommend first visit here
Linn Healey . 2025-05-11
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Very quick but didn’t feel rushed. Teriyaki chicken was actually very good. Lovely waitress Zoe, did a great job, efficient but very friendly. 👍
Rachael Tivendale . 2025-05-11
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Greta was an amazing friendly and wonderful waitress. We would recommend and come back. Thank you!
Kathy Cooke . 2025-05-10
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Unfriendly staff, rude, all over the place, sad faces ... on goes the list. What a shame. Food came out quickly. Drinks were laying in the bar while the waitresses were finishing their chat. Waste of time honestly
Salma Pillitteri . 2025-05-07
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Wonderful smile and service from myrto
Arctic Vibes . 2025-05-04
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Myrto give us The best service with a happy smile on her face
Nick Van dorenrecht . 2025-05-04
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Had a fly under the foam on a coffee and accidentally drank it. Spat it out and explained to the waiter, no apology or even surprise. Food was nice but cold.
Megan Butler . 2025-05-03
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Really good service of Steven thank you
Elaine Wood . 2025-05-02
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Turned up with my fiancé for a meal before we flew out. We were served by waitress named Amy who I cannot speak highly enough about , she was patient, pleasent, really easy to speak to and excelled with her customer service skills anything we need she was more than happy help. Food was nice and will be sure to visit again when we next go away and we hope that Amy is out waitress
mf87807 . 2025-04-30
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Amy was an excellent server today Good manners and just brilliant all round
Scott Platers . 2025-04-30
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Stopped at giraffe on our way to Belfast. We were served by a lovely waitress called Amy who is absolutely superb at her job. She knows the menu and allergies inside and out. Wonderful experience overall
Sophie . 2025-04-30
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Steven the waiter delivered the best customer service at the Giraffe Manchester Airport T1 that I have received in over 10 years.... he deserves recognition as these days the way he treated and looked after us is not recognisable anyway. First class service from a first class employee
Michael Turner . 2025-04-29
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Alex and the team made me very welcome, the service was superb, food delicious and speedy and great value.
Chloe Yardley . 2025-04-29
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Great customer service and decent food. Thanks so much Zoe for looking after us.
Daniel Nordin Baker . 2025-04-27
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Service was OK but the food that we got was poor and rather overpriced.
Marc Cornick . 2025-04-27
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Food was amazing. Thank you, myrko for your kindness and great service.
ANAS MACHHOUR . 2025-04-27
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Really good food. Our server Myrto was really welcoming
Adam Collinge . 2025-04-27
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Great food and service from Zoe
Olegs Kungurovs . 2025-04-27
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We arrived airport early and had relaxing time , it was great . Myrto was pay attention our table and answer our request with smile . It was very pleased trip to start
rikako suzuki . 2025-04-27
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Went here before my flight and had a big breakfast and spiced rum punch which was both lovely and was served by a lovely lady called Amy we will be back
P Kamara . 2025-04-25
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Visited here before my flight had such a lovely time the food and the staff was amazing couldn’t ask for anymore. The host was very kind and very generous she let me have a window table after I requested it, the server who looked after me was very nice she was called Racheal she made sure everything for me was spot on and made me feel like I mattered I will be back again
Renee Conteh . 2025-04-25
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Rachael was very lovely and made our dining in experience very enjoyable. Amazing customer service skill and helpful. Thank you to Rachael and the team at Giraffe! :)
Mrs M . 2025-04-23
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Excellent visit! We loved the menu choices and service was quick and very attentive! A shout out to our waitress Zoe, she was so friendly and helpful. Thank you!
Jodie Evans . 2025-04-22
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Pleasantly surprised I had the big breakfast with toast and for an airport it was pretty reasonable but the standout experience was Jack my server he dealt with my deafness easily and made me feel comfortable and valued his response to a request for extra butter was swift as was his offering tap water in place of bottled (legal requirement in a licensed premises) top marks Jack … no marks for the east European blonde lady who showed me to my table ‘gruff’ comes to mind , she’s letting the team down badly !
David . 2025-04-21
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So glad we stopped by, we will definitely come back, josh was amazing so thank you for everything, great guy! 😁
Katrina Collier . 2025-04-21
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Had a pleasant time here, everything was great. Josh especially very helpful with everything i needed and was the most polite person i’ve met. thankyou to him.
Carley Boylan . 2025-04-21
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Been in here a couple times as we travel a lot. Never fails to amaze me. Today i had the pleasure of being served by Megan & Janice who were a lovely pair of girls and were always smiling. Giraffe will always be my favourite spot for food in Manchester Airport! Recommend to everyone.
user26495 . 2025-04-21
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Myrto was very good and very helpful
Phil H . 2025-04-20
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food here was great staff made the experience all the better after the stress I endured with my check in. one staff in particular, Myrto was excellent. we chatted in between her serving me. Lovely girl. When I travel I will definitely be coming again hoping to see her 🙏
Fatima-Zahra M . 2025-04-20
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Myrto took care of us during our visit, and she was an absolute delight. I really value it when staff check in occasionally—it makes the whole experience feel thoughtful and personal. She brought warmth and professionalism to her role.
Giannis Pelecanos . 2025-04-20
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We had the pleasure of being looked after by Myrto, who was both charming and attentive. Her habit of checking in with us now and then made us feel genuinely cared for. It’s clear she enjoys what she does, and it shows.
John . 2025-04-20
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We were served by Myrto, a very lovely young lady. I like it when customers are asked, periodically, if they need anything, it shows attentiveness and a love for the job. Myrto did justice to her position.
Mita Patel . 2025-04-20
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We had such a lovely experience! The atmosphere was cozy and welcoming, with great coffee and delicious treats that made it hard to leave. But what truly made my visit special was the exceptional service from Myrto. She was incredibly kind, attentive, and made me feel genuinely cared for. It’s not often you come across someone so thoughtful and professional. Thank you, Myrto – we’ll definitely be back!
Antonia Dixon . 2025-04-20
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The place was very comfortable and food was great. I think its a must to mention a sweet waitress Myrto, who provided a great service.
Sargis Margaryan . 2025-04-20
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Our staff, Myrto was attentive and polite. Service was timely. Good food options for kids.
Sejal Patel . 2025-04-20
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Order was taken quickly food was delicious waitress Myrto was lovely.
cautionjohnterry08 . 2025-04-20
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Josh, Steve and team went out of their way to assist my wife's dietary requirements... she has a yeast intolerance and the team were superb in sorting out the breakfast. This has been a great start to our holiday.
Jon Doidge . 2025-04-20
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Really really good service by Zoe , also the extra information she gave us on our trip was really good and helpful. food was really nice and atmosphere was great
James Salmon . 2025-04-19
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I ordered avocado on toast, and for approx £11, I was expecting a decent portion, but I was left disappointed. I only received one small slice of toast, and it was barely topped with avocado. The portion was tiny, especially considering others were served two slices of toast. When I asked the manager about this, she explained that gluten-free options come with two slices, but that didn’t help my experience. I also added halloumi cheese for an extra £2.50, which didn’t justify the overall value. Definitely not worth the price, and I won’t be returning. Also person who served me said its really bad and too much priced I wouldn't order it !!!!
A D . 2025-04-19
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Amazing place, food was great and service was immaculate. A really nice waitress called Janice provided me with the best service possible!
Gemma . 2025-04-19
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pleasant atmosphere, professional attitude from Jay x
Adelina Avakyan . 2025-04-19
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Lovely service from waiters Zoe and megan, amazing food, would come again. Definitely recommend to friends and family
Lucy Stockton . 2025-04-19
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Great experience! Our waitress Zoe was so so lovely and friendly! Will definitely be coming back when we are next here!
caity bamford . 2025-04-19
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Amazing service - Zoe was brilliant so helpful and friendly
Stephanie Millhouse . 2025-04-19
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Zoe our waitress was very polite and attentive.
Freyah . 2025-04-19
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Had a great breakfast with an attentive and friendly waitress, Zoe.
Wendy N . 2025-04-19
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Zoe was really helpful and made the experience very enjoyable 😉
Annette Judson . 2025-04-19
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Great service by Zoe, and gave us lots of information about our trip.
Shelly Salmon . 2025-04-19
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We have used Giraffe several times and always had a pleasant experience. Today was no exception. Our server, Zoe couldn't do enough to please us. Zoe is very pleasant and attentive and deserves praise 😊
Gaynor Godwin . 2025-04-19
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Excellent staff , excellent service and great food. Very busy place and everyone works a fast pace to get all guests served
Bruno P . 2025-04-18
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Katy was super friendly and helpful, and so were the rest of the staff :) We all enjoyed our meals and had a table with a great view of the runway!
Emmer Southam . 2025-04-17
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Absolutely brilliant service from Greta! Excellent in every way. We would choose Giraffe every time just for her service!
Jennifer Cheetham . 2025-04-16
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Came here before my flight to have some food and drinks. Was served by Josh. He was patient with my daughter when she couldn’t decide what she wanted. He made sure we had everything we needed and checked up on us throughout the visit. I couldn’t say a bad word about him. Thank you ✈️
Donna Gilchrist . 2025-04-16
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Greta was very kind and helpful made the whole experience a lot better
Thierry . 2025-04-15
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Lovely food- cheap by airport standards and really delicious. We had the spicy chorizo eggs and the veggie breakfast and were so impressed with the quality. The waitress was so kind, she gave us a seat in a closed section so that our sleeping baby would have some peace. Food really was amazing, we really enjoyed it and it gave us a great start to our holiday, would 10/10 recommend!
Fadedbackpacks . 2025-04-15
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Food was spot on, service by Zoe was brilliant and attentive. Got us a great window seat as our ten year old demanded it, she even asked me for id when I ordered wine (I’m 52😂) Thank you Zoe for a great start to our holiday.
3fingers fred . 2025-04-15
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Had some food and drinks before flying off for my birthday. Was looked after by the amazing Josh. He was amazing and patient with my kids. He double checked to see if we had any allergies and made sure we had everything we need. Found out off another colleague he was the manager. He needs a 5* himself! What an asset! We will definitely be back! Thank you again Josh
Robyn Gilchrist . 2025-04-15
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Popped in before my flight. Ordered a burger. Food lovely! Zoe looked after us! She was very helpful and friendly.
wayne hitchins . 2025-04-14
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Zoe was great. Excellent service, really friendly would definitely recommend Food was good and was quickly delivered to our table
mrsc1810 . 2025-04-14
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Greta was so lovely, personable and funny! Even at 4.30am! Really got our holiday off to a great start, thanks so much 🩷
Helen . 2025-04-14
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Lovely food, great service-Zoe was so lovely and really helpful!
Ann Ivory-Lorenz . 2025-04-14
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Always great service, very quick and manage to find you a table, no matter how busy. Reasonably priced for a chain airport set up. Good food and drink. Service makes the place though as reasons it’s always our stop off when travelling through Manchester.
RobLeeDavies . 2025-04-13
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Burger served with rotten lettuce. Passionfruit martinis served without passionfruit liqueur. Getting waiters' attention required 15 minutes of waving. I do not generally leave reviews but this was bad enough to merit it.
A S . 2025-04-13
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Zoe made our visit here really enjoyable. Not only was she helpful with my wife’s allergy but she was fantastic with our little boy who was being quite indecisive about what to eat. Overall, a very positive experience. Thank you,Zoe!
Paul Atkinson . 2025-04-12
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Perfect spot for a pre-flight breakfast. Nothing fancy but a good menu to pick from, with fast and friendly service.
Jessica Allen . 2025-04-12
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Pretty standard fare and the team serving don’t seem very enthusiastic about the hospitality industry that is until they offer you the option of a 12.5% tip when you come to pay. Ordinary.
Alastair Woolley . 2025-04-11
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Service: Disappointing. I waited nearly 15 minutes to be served, even though only about five tables were occupied. After finishing my meal, I sat with an empty plate for 25 minutes—even after telling the server I was done. No check, no follow-up. Food: Underwhelming. I had a stir-fry—decent portion, but the quality wasn’t great. On the plus side, they do offer plenty of options for people with allergies and intolerances, which I appreciate. Location: Quiet atmosphere with relaxing background music—definitely a positive. Overall: Honestly, you’d be better off grabbing a to-go sandwich elsewhere. I won’t be returning.
A L . 2025-04-10
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One of the horrible customer service and food , They said served within 10 min however waited 15 min for drink and food came later pankcake was cold , there was bread missing and waiting 5 min for cutlery ,
everest cafe . 2025-04-07
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Manchester Airport- Zoe Lovely customer service, we were travelling back home after a lovely holiday (tired family). Zoe was lovely, we told her that we live in IOM and she told mentioned about her grandma that used to love to watch TT. 10/10 for your service. Very friendly 🙂
Nayara Figueira . 2025-04-07
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Helpful and relaxing environment. Stephen, our server, made a relaxing experience which really helped after a stressy morning getting to the airport.
Owain Black . 2025-04-06
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Service was professional, sharp and very friendly. Our drinks were very well presented and poured with perfection thanks to Megan. Our food came out very quickly and was delicious, there is a great wide selection of food to choose from! Thanks guys!
hsoJ . 2025-04-06
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Lovely food and fab service by Zoe!!! Thank you
Liz Harris . 2025-04-06
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Excellent food, excellent service. Will visit again.. thank you so much..
Rashmi R . 2025-04-05
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Stephen was there to greet us at the door. He ensured we got seated promptly and was an excellent server throughout our visit. I noticed how he never stopped clearing tables, ensuring everyone was OK on his section. This is a very busy spot and as someone who works in the industry cannot be any more impressed with his work ethic and energy. Top class. We will be back
Gillian Boden . 2025-04-04
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Worse than poor. Low quality food and low quality cooking. Coffee like dish water.
Matthew Wilson . 2025-04-03
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Generally pretty poor. Floors dirty, food sub standard. I ordered a kids pizza for my daughter and it appeared to be one of those little Chicago town things you can buy for £1 (except giraffe charge £7 or so) Husband had a vegan burger - the bun was rock hard. My salmon teriyaki was ok.. we got the feeling everything just came out of the microwave. Wouldn't visit again unfortunately. Staff were really friendly, the only redeeming feature.
L E B . 2025-04-01
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Its very clean and the staff are very efficient
R S . 2025-04-01
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Great food and staff very attentive. Will definitely return next time I fly.
Leah Maxwell . 2025-03-31
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Phenomenonally good breakfast burrito
Leo Cossham . 2025-03-29
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One stop before the fight. Expensive but airports usually are
Big John . 2025-03-26
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Honest burger with a great service. The waitress called Zoe was very lovely and friendly.
Luis Almeida . 2025-03-26
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Fish and chips were fab. We were served by Zoe, very attentive, made us laugh and kept up with the drinks... she made it fun. Thanks for great food drinks and Zoe. 😄
Suny Hayer . 2025-03-25
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Zoe was fantastic waitress food was good drinks even better Zoe was very attentive making sure we were OK and was very knowledgeable making us feel at ease.
Matthias Tweed . 2025-03-25
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Server was really nice and the service was fast!
Sam Brand . 2025-03-20
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Giraffe T1 is a relaxed place to enjoy some food while waiting for your flight. Zoe, Amy, Rachael and Stephen offer excellent service. Great staff make a difference. Friendly and always with a smile. Gluten free options are very good and the food tasty. My regular place for food and to chill when travelling through T1. Definitely can highly recommend.
David K . 2025-03-19
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Basic good done well and quickly. Super friendly staff, would recommend over grain loft.
Andrew Whaley . 2025-03-18
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Very good experience! Kudos to the staff (especially Zoe 👌) for great service!
Michal Lutecki . 2025-03-18
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Had a very nice experience today at Giraffe. The lady who was working at my table Zoe was brilliant. Very helpful and made my time here very chilled. Thank you Giraffe food was excellent and thank you Zoe. Hope your managers appreciate you.
mick Timperley . 2025-03-17
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Lovely food, something on the menu for everyone! Cocktails also very nice. Quite expensive but to be expected at an Airport. Zoe was a fantastic host, super chatty and welcoming. Super knowledgeable and helpful regarding our trip to Paris! Would visit Giraffe again 😊
Eden Price . 2025-03-17
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Zoe was our server and she was absolutely fab! Food was really nice and was a great view to watch the planes whilst waiting for our flight :)
Salley Glover . 2025-03-17
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I went here when I flew to Dubai a couple of weeks ago. Had the lovely pleasure of Zoe serving us. She was such a laugh and was very polite and patient. We will definitely be coming here when we next come to T1. Top service!
Little Lisa . 2025-03-17
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Great service from Zoe was the only friendly face we saw in the airport until we got to Giraffe
Carla Allen . 2025-03-17
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Giraffe is always a fave for their decent food and service. Thnx Zoe for her friendly service tonight!
Simon Buckingham Shum . 2025-03-16
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Excellant service. Give Zoe a pay rise
Anne Byrne . 2025-03-15
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Writing this review while sat at this place. The food here is really bad and the quality does not justify their ridiculous pricing. Ordered a crispy chicken burger. It was insipid and complete crap. Worse than a bad takeaway at 5-star pricing. Highly NOT RECOMMENDED
siddharth sehgal . 2025-03-15
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Amazing Mexican themed breakfast. Considerate staff.
Karen Phillips . 2025-03-09
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Just visited the drive thru. Honestly is it too much to ask that fries are hot and not cold, that napkins are placed in the bag, that I have to queue again for ketchup and the big mac is vertical and not diagonal. Is it that hard to take a bit of pride in your work ?
17658 Opinions
Came here and used the drive through service . Encountered two staff members who need lessons in customer service, especially in the please and thank you department .... I mean, even the girl who handed over my food not only forgot to speak, she also forgot to look at the customer when handing over the food.......
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Can’t understand how this place has 4.9 stars. Reading the reviews and something doesn’t seem right with them. Guy behind counter was so engrossed in his phone he didn’t even know we’d walked in and were stood for two mins staring at him. Burger was basic with no toppings just cheese and ‘smash sauce’ which was an incredibly peppery steak type sauce but way too peppery. Chips were ok. The meal deal pictures all show an irn bru as the drink but we were given Pepsi max. Asked for an irn bru and was made out we were being done a favour for giving us it as it normally comes with Pepsi ‘because it’s cheaper’.
3 Opinions
We use thus chippy regularly Its always clean, the staff are always friendly and welcoming The range of food on offer is incredible, we have had everything from fish and chips to pizza to kebabs and chicken meals Very reasonably priced and they obviously take great pride in their quality, ingredients and service