Giraffe in Trafford

Lucas was very nice and explained the menu well and did his job well

Love it, proper amazing full english

Renuka was very friendly and helpful. We enjoyed our stay a lot.

Renuka was so kind and helpful this morning, the food was great and the service top notch! Will definitely return the next time I’m at Heathrow

The food and service was very good ..! This is my 2nd time first time the service was very bad sorry to say ..! But your new staff Renuka was amazing very friendly attentive and helpful..! Love to come back hope to get the service from her again …! Thank you Renuka

Rachel in Giraffe. Manchester terminal 1 service was OUTSTANDING

A bustling eatery in Manchester airport. Sadly, some of the dishes were Luke warm. ( A pet hate of mine) But it did the job before an overnight long haul flight.

The food was served cold. The plate was quite warm but the food was not. I ordered a big brakefast but when it came it was a small portion. The price of that is £16.50 but there was not even £7 worth of food. Very disappointed. 1. Very Cheap sausages 2. Over burned hashbrown. 3. 10ish very small mushrooms 4. 2 or 3 teaspoons of baked beans. 5. Very small amount of scrambled egg. 6. Two pieces of bacon that tasted like plastic. We ordered toast which again burnet. I have had much better food from premier Inn for much less. Over all not good at all. I will never come again. Atmosphere and service is good except for the food.

Really friendly, lovely staff very helpful! Would recommend!

Renuka, gave excellent service and took good care of us. The food was amazing and came out hot which was a top priority for me.

Renuka Coffee was great and pastries were not too sweet.

Renuka provided great service. The food was wonderful!

We had a great time ... the food was very good we served by Renuka she was amazing the best service we got.. thank you renuka

Whay a wonderful start to our holiday. Tina was lovely serving us and have us a lovely morning. Thank you.

Shaivi was the most friendly and service-minded waitress we have encountered throughout our entire holiday in the UK.

Terrible food. Katsu curry was like a bowl of lukewarm slop. Heathrow Terminal 5 on 13 October.

Received excellent service from Zoe today at Terminal 1 Giraffe restaurant. Highlights recommended, thank you

The staff are so attentive and friendly. Wonderful energy in the early hours . Merilin is fantastic!

Waitress, Tina, was really pleasant and efficient.

Marta served me in the most pleasant and kind manner. Made my afternoon :)

Angelo was absolutely brilliant - provided such a quick, friendly and professional service. Such good banter and made us laugh. Food was also really good - a great start to our holiday😄

Shaivik did a great job, wonderful service!:)

I ate here with my wife before our holiday last week. Their chicken teriyaki rice bowl was absolutely delicious. We will definitely visit again before our next flight. A special shout-out to our waitress, Myrto. She was incredibly friendly, attentive, and made our dining experience even more enjoyable. Her recommendations were spot on!

Rita and the staff were great! Thanks Rita

Please don't go here. The Breakfast for 14 quid is highwaynrobbery. The scrambled Egg (menu said eggs but there was only one) seemed like it had been cooked by the cook's cat. Over cooked and flavourless. The mushrooms seemed like they were made the night before. The avocado had too much lemon so that you couldn't taste the avocado and the veggie sausages were hard and flavourless. The server did not bother to ask if I wanted toast which by the way had to be ordered separately. And I have never had a worse flat white ever. It was a milky white concoction with a hint of coffee but it wasn't a flat white. Seems like the cook is uninterested in their cooking and no one else cares. Since there are few choices at Manchester Airport they know that people will still come.

Great service by Ant and the team! Perfect spot before the start of your holidays!

Fab breakfast, super tasty. Renuka was kind, friendly and efficient.

Rebuke was courteous, reliable and fast. Very impressed

Comfortable seating, decent food and Renuka is very kind and attentive!

The toast was cold and so was the coffee. Considering the wait and the cost, this is extremely poor value for money. I would avoid this place and go to another food outlet - I certainly wished our party of four did!!

Waitress was very friendly and accommodating in a very busy part of terminal 1.

Renuka - sweet Anders very service minded

Ashlyn our server was outstanding!!!! He made our dinner really fun. The atmosphere was so pleasant. The only reason for a 4 star for the food was because my chicken was like leather. Would come back - thanks Ashlon.

Ashlon was great! Fish and chips tasted good and he could not have been more friendly 😋

Made our first dining outing so much fun!!

Renuka was lovely and attentive

We dined here (Heathrow T5) in August and it was great. We were flying from here again in September, and it was like a different restaurant: the food was overcooked. My drink (guava juice) came out warm. When I asked for ice, I was looked at like I was mad. Anyway, the whole experience could have been better.

Lauren the manager needs to be fired. Order sent to the wrong terminal. Sat there for 30 min and there was no help at all from her. She started shouting from across the room that I needed to go to the other terminal. I am airside!!! To the management- hire someone with some customer service skills and some common sense!

How much does it cost to smile noting the female staff where unable to smile walking round with faces like smacked bums one of the male staff was super friendly definitely needs a pay rise

Renuka was terrific. Food was awesome. Service was great, even in a very busy day.

We were served by a really pleasant and friendly lady called Zoe. Food came quick and really hot and tasty. She checked if everything was ok with our meals a few times. Couldn’t have asked for better service

Great place to unwind from the stress of flight delays. Recommend the fish n chips with a Camden Lager!

Zoe was amazing, great service and provided us with very helpful information for our travel ahead.

The service at the airport Giraffe was excellent. Our waitress Amy was very attentive, even though it was busy. The staff were really knowledgeable about allergies and coeliac disease and the kitchen had a dedicated allergy chef. There were plenty of gluten free options.

Bad experience and the food so bad

Lovely experience for breakfast at Heathrow T-5. We were served by a very lovely lady called Rita. She did a wonderful job of taking care of us. Looking forward to be back again.

Good experience , Renuka service was great

Good experience , Renuka service was great

Helped with a lot of allergens very helpful and lovely staff

Helped with a lot of allergens very helpful and lovely staff

Angelo was super friendly. Service was quick and portion sizes were large and tasty!

Poor service Over looked Staff not poor

Renuka was a lovely and attentive server

Absolutely amazing service and food , before our flight to Greece. Thanks so much xx

Had nice brunch, cant fault the food, was served by Zoe who was very accommodating.

Greta, my waitress was so lovely, kind and very helpful. The food was delicious. Thank you so much!!

Lovely breakfast served by the lovely Greta! Thank you

Our waitress really did make a fuss of us (despite being exceptionally busy) & made us feel most welcome. Really impressed with her people skills. A lovely start to the holiday

Great place made excellent by Zoe who was absolutely and put a smile on our faces ahead of travelling. Zoe is a gem. Promote her!!

Well, usually airport food is bland and dull but this restaurant did get out attention and much to our delight is was great. The breakfast was outstanding and the chance to select what you wanted instead of just buying a fixed breakfast platter. There was also a kids selection which suited our needs. The bread, the bacon, the sausage and the eggs just perfection. You should try this restaurant but be mindful that there was a que outside just to get in the restaurant

food came fast but was cold, the waiter accidentally knocked a glass of coke onto my sister all over her clothes, then when we asked for a new drink he refused and told us we have to pay for it even though he spilled the drink and stained her clothes! Food wasn’t that nice but was just standard.

Excellent food and service was great we were served by Zoe very friendly and great with kids!! Great atmosphere and speedy service

Worst experience. They are avoiding us to get our order, even though we are the first one comes first.. also I feel like they want to serve certain group of people which is obviously (personally) racism. Everyone who is working there doesnt care us at all. The food was also not good. We ordered Korean bbq and one of the japanese foods, and both were very dry and bad.

Super slow service. Food arrived before the drinks!

Ordered santa fe salad, the chicken was not marinated like advertised, dry and almost tasteless and the salad bery soggy, as if it was waiting for hours for someone to order it.

Busy restaurant with quick service and wide varied menu. Ok food, not too big portions, more taste would be nice.

If you don't want to be racist, I don't recommend it. An older woman, like a manager, was never serious about running a restaurant. The staff was ushering us to a seat we wanted to take, and they gave us a rejection message. We can't sit down. That was informed by the staff. Racism has been properly received. What should we see and learn from them? On the contrary, server staff were considerate and friendly. Rather, if you put the chairs at the side table while you're eating, do you want me to turn you off? I have spent the money. I was even noticed that she was being changed. Her manager made several eye contact with her and ignored her. Why is she working in the restaurant? The owner of the restaurant needs to ponder about the manager. I visited around 4 p.m. today. I was extremely offended by the staff, who seemed to be the average tall female manager with long straight hair. I advise you to reflect and reflect and learn from the friendly staff below.

ParmilaB was great, super helpful and friendly and patient with my gluten intolerance and during the busy lunchtime rush! Great service from ParmilaB

Absolutely terrible service, tried to charge us an extra 10 pounds for a burger bun without sesame seeds (allergies). Shocking service, will not come again. Be warned, don’t eat here.

Very nice food! Excellent service and kind attention for the customer service by ParmilaB. Very good ambience too!!

Thanks Maria F for the nice Service.

Stephen was superb. Went above and beyond to help and accommodate.

Had absolutely brilliant service at the Manchester Airport branch - Greta and Roxy were super friendly, and really helpful with my gluten allergy. Really appreciated the extra time and care taken - and food was delicious! Will Definitrly be back 🙏🏼

Very slow, poor service, don't go if you need to take a flight

Very kind waitress comforted me in my obvious anxiety before a flight.

Great food, excellent service from Abigail. Wasn't expecting the food to be as good as it was. Terryaki chicken was the best i've ever had. Highly recommend trying this place.

Took ages for the food and drinks to arrive and when it did it was cold even though it looks all pre cooked and sat under heat lamps. Probably worst breakfast I've ever had in an airport

Awful making people wait that long for a table whilst there are clearly free tables. Hire more staff.

Our waitress Maria F was just the sweetest person you’ll ever meet!!! Great service and great food!

Portion is poor for the price you pay, food just warm only hot thing was the sausage, waited 10 mins after getting our food just for the toast to come with it The attention to detail is poor too with lots of the lights dusty, chairs with stained sauce on Service just minimum, no meal checks or no greet on arrival

The management team run by Josh were able to respond to a drink served that we weren't happy in the best way. The food is very much the best you will find in Manchester and we were really grateful for the round of drinks to acknowledge the mistake with the first drink. Many thanks 😊

Ordered hash stacks worth £13 and it turned out to be one of the most miserable expenses. Underwhelming

Expensive for the size of portion compared to non airport restaurants of the same brand, but this is inevitable given it's an airport. The foos was good though and honestly it's got to be the fastest service I've ever had in a restaurant, the food was out before the drinks had been poured! Friendly staff and excellent service. Atmosphere is a hard one, it's a loud busy area and open to the noise of other restaurants. Great view of tarmac airside (planes). It would be nice to see a Giraffe 🦒 in terminal 2 which is currently super limited to no name restaurants.

Felt I had to write a review of the worst vegan breakfast I've ever had 😢 Giraffe restaurant at Manchester Airport departure lounge. I sent the first plate back because it was luke warm. They returned with a plate as hot as the sun, burnt hash browns and still luke warm sausages. How??? And then I bit into the toast: cooked on one side only. How??? £15. I feel robbed. I couldn't make too much of a fuss as I had a plane to catch...

Total waste of time. The food looks like it has been heated in the microwave. The place desperately needs a wash. Dusty and dirty. Missing a lot of dishes and side dishes that are on the menu. Will not visit them again.

Ordered veggie breskfast. Food came fast (too fast... ) as when arrived was lukewarm at best. Toast simply cold as were poached eggs, and rest struggling to reach warm. Very disappointed and will not be stopping at Giraffe in Terminal 5 at Heathrow again, as have done many times in the past.

Parmila was an excellent server made the experience very easygoing and made us feel very welcome kudos to her will be back 100% again next time in heathrow

We have just made the mistake of picking Giraffe at Manchester airport for our pre holiday drinks and meal with the family. The initial long wait at the entrance was then greeted by a waiter who did not want to be there and could bearly raise the enthusiasm to show us to a table grunting “enter “. We then waited about 10 minutes and managed to get the attention of a helpful waitress but there was a drinks drought. No gas for carbonated drinks, no ice on the hottest day of the year, no cocktails and the only soft drinks available were Pepsi Max or Tango which were £12.60 for 3 and warm! The food was only just warm and came served two people at a time with about 5 minutes in between which wasn’t good. For a £95 meal this was a very poor experience from a chain that is normally reliable and my son’s favourite. We had time to kill for our flight and would have spent longer in the restaurant and spent more money. I don’t recommend it and won’t be coming back based on this experience.

Lucasz wad a fantastic server, so friendly and helpful.

The food was mediocre at best. The main course salad dish was side-dish sized leaving me having to eat the kids left overs (which was a lot, see below) to fill up, something I regret given the quality of the food. The kids pizza was "really bad, like a toddler made it from scratch". The kids burger was average but edible. I asked for both kids meals to come with vegetables, one came with fries. The vegetables that did come with the meal were very obviously cooked from frozen with tiny watery smooth carrots with a soft squishy exterior and a hard spongy/crunchy interior. The other veg was mushy. For the price, I would expect at the very least freshly cooked vegetables. The waitress, while not overtly rude was abrupt and not too friendly. The woman who seated us was very friendly though. It was busy and there seemed to be plenty of people dining happily, we were seated next to a window which was nice. We left the restaurant uninspired, hungry and disappointed though. We went to Pret and got more food which was much better quality and half the price. We will be getting food from Pret again, but will be avoiding Giraffe even if it's the only place open.

Food was extremely nice and all members of staff were very welcoming and friendly. Service and time was faster than most other restaurants.

Shaivik was a delight. Great food. Great service

We ordered the breakfast and was asked if we want white or brown toast. We ordered white. It was only later that we found we were charged £6 for the toast!! My point was they should have told us at point of ordering!

Worst English breakfast ever the mushrooms were disgusting 🤮

Lukasz was great! Everyone is extremely friendly and makes eating here with kids really enjoyable.

Shaivik was a fabulous waitress. Very quick and kind.

Lukasz was so lovely he was very welcoming and the food was amazeeeee!!! 10/10 experience xo

Zoe was a very helpful hostess and gave some good travel advice

Quick, efficient, tasty... food was great, service from Zoe brilliant

I am not one to write bad reviews, but the staff were horrible to us. Our food was left on the side for 20 minutes and they claimed it was freshly made, when it was cold. After we complained about it being left for a long amount of time and they somehow thought blaming us was the answer because i ordered sides? They didn’t make us feel welcome at all, right off the bat they gave a badly written attitude. They didn’t clean anything off the tables, then when i moves some glasses over to the bar and asked if it was alright if i put these here, she very rudely told me that they will clean my table when they were available (They were just stood there gossiping with eachother and laughing) so this was not a nice experience at all.