Giovanni in Kensington and Chelsea

I’ve never encountered such appalling service as I did at this restaurant. First, they charge for using a tablecloth—yes, a tablecloth! To make matters worse, they brought out so-called "complimentary" bread and dip that we never asked for, only to later inform us, “Since you ate it, you have to pay for it.” How can they charge for something we didn’t request? They don’t even provide tap water, and instead, they charge £2 per cup of hot water—which they failed to mention in advance. When we realized this and raised our concerns, the manager’s response was shockingly rude and dismissive, showing no interest in customer service or basic courtesy. To top it all off, they add a service charge on top of the tablecloth fee, and despite the poor service, this charge is not optional. We asked for it to be removed, given the unsatisfactory experience, but they flat-out refused. The entire experience felt like a complete money-grab. The food itself was below average at best, certainly not worth the inflated prices, especially considering the dreadful service and extra charges. If you’re thinking about dining here, do yourself a favor and don’t. You’ll regret even considering it as an option for Italian dining near Knightsbridge. It’s not just the food that will disappoint—you’ll be frustrated by the poor service, hidden charges, and rude management. If you value your time, money, and peace of mind, stay far away from this place.

Absolutely wonderful restaurant - lovely food and staff are brilliant! It's the most welcoming place in London

The best resorant in the neighborhood all the people who came here are very happy the chef is very good, 35 years of experience

The service and the food was really good. The staff are friendly and always in good spirits with a bit of that Italian humour too! The only downside is that the restaurant is smallish inside and some of the tables are very close to each other however, the quality and taste of the food is top notch.

The restaurant has a nice atmosphere but the tables are too close to each other. You have to squeeze into your chair. I asked for a minestrone soup since I wanted something light, instead I got an extremely spicy soup. I LOVE spicy but not in a a hearty vegetable soup. I mentioned it to the waiter and instead of trying it and offering an alternative he took the full plate of soup away and then brought the check. My friends risotto was tasty and good.

I stopped at this restaurant with some friends to have a quick dinner. Food is great,italian cuisine. Service way less. You can see trough the kitchen from a little window,chefs are eating while cooking,not tasting the food,which is not reasonable. We asked for the bill,but after 5 minuts the waiter was still having fun with some clients,so we asked again to another one. We received bread on the table and we got charged for it. They also added service charge without asking,we paid it without any problem. May not coming again if in the area

Very bad and very expensive not recommend

Very bad and very expensive not recommend

A fantastic restaurant!! We have been coming here for 4 years and the Food and Service are fantastic. The staff are the best!! Entertaining and happy. Been here 2 times in last week!! Visiting from New Zealand.

A fantastic restaurant!! We have been coming here for 4 years and the Food and Service are fantastic. The staff are the best!! Entertaining and happy. Been here 2 times in last week!! Visiting from New Zealand.

Had very good lunch with professional group. Very happy with food, service, price and ambience. Plan to go again and have already recommended to others.

We liked this restaurant we came two days in a row. The steak, chicken, pasta, potatoes, and bread were all amazing. I highly recommended you try everything.

Adore. I visit this restaurant on every visit to London - very tasty, ask for the “special menu of the day” - often it’s super tasty fresh fish. And the price tag is very nice. I recommend.

My first time there with friends and really enjoyed our lunch.

Me and my nephews love this. Andre and Tony are always so nice and helpful with my nephews. Food is always good.

Really nice place. Food was good, however a couple of dishes we had were not authentic as we expected (the vitello tonnato had too much mayo and not enough tuna, the tiramisu was not a tiramisu). The specials were good however they were 2x more expensive than normal dishes and that was not communicated to us (and they were not worth the premium). The staff was very friendly.

I went with my friends to have a nice quiet dinner while also watching the game. The food was delicious, and the service was exceptional. We will definitely make it a regular spot now that we have discovered it. Thank you for your wonderful hospitality.

Top restaurant! Order the great steak.👌🏻

The food was amazing and great service!

Antonio gave us an incredible service and attention!

Took friends from Singapore there and delighted as always. Attentive service, almost too attentive! Very good well cooked and authentic food from the burrata to the seared beef, to the sea bass, to the crab or the truffle pasta, to the fruit salad, to the panacotta. All very good and beautifully presented. Love the warm family atmosphere. A great place. Really enjoyed it! as always!

This restaurant, hands down, has the WORST service ever. And to top it off they charge for Tablecloth?! Oh no, hold on, they bring some bread and dip as a complementary snack but then say “oh you ate it so you must pay for it” Umm no thanks. We didn’t even ASK you to bring the bread and dip. Do not even accidentally think of going there, you will hate yourself and hate the food that you had. You will absolutely REGRET even seeing it as an option for Italian restaurants near knightsbridge. You will REGRET even breathing the air around that restaurant. Please, if you value your mental peace, DO NOT go there.

My family had a terrible experience at this restaurant due to disrespectful staff and poor service. We will never visit again and do not recommend it to anyone.

The worst experience ever! It's weird how they open a business and be rude and hideous to customers. The minute we entered we were not welcomed. They charge you for the table cloth and handkerchief and call it "cover charges". The worst part was when I asked the manager to remove the service charge he said no he won't! I challenged him with the law and he said I don't care about the law pay and sue me! Of course I did not pay and if he insisted I would have called the police! Only one waiter was good to us and I thank him for his politeness in this unbelievably preposterous place! To put caveat on it, the manager told me when leaving that if I come again he won't give me a table! Who would ever think of coming "again" to such an awful place? Never go there, unless you like to torture yourself dealing with blitheting socially incompetent people who open a business in the UK and tell you they don't care about the country's law!

Tucked away just off Knightsbridge/Brompton Road this is a great welcoming noisy place with fabulous pasta especially ravioli and delicious burrata. Good wines and friendly staff. Worth many return visits

I have been to restaurant before and this time I took my family. But we were insulted and asked to leave in a manner that’s not acceptable.. they’re such a family run business and still don’t know what family means. They greeted us.. asked us to wait for a moment they got our table ready and seated us gave their menu the server who was serving was quite happy and excited but as soon as my baby started crying he asked us to leave because our baby was crying for crying out loud my little one is just 19 months old how insensitive get can be. Suddenly came and said oh you have to pay 30 gbp per person or you can “Leave” My child is a small baby crying as she is in new country and paying 30 pound for food that will get wasted is not something I would do. Probably we are Indians hence they treated us like this. How insensitive can they be.

I have been to restaurant before and this time I took my family. But we were insulted and asked to leave in a manner that’s not acceptable.. they’re such a family run business and still don’t know what family means. They greeted us.. asked us to wait for a moment they got our table ready and seated us gave their menu the server who was serving was quite happy and excited but as soon as my baby started crying he asked us to leave because our baby was crying for crying out loud my little one is just 19 months old how insensitive get can be. Suddenly came and said oh you have to pay 30 gbp per person or you can “Leave” My child is a small baby crying as she is in new country and paying 30 pound for food that will get wasted is not something I would do. Probably we are Indians hence they treated us like this. How insensitive can they be.

Poorly managed place. They have hidden charges! Charged us £4 cover charge above and over the service charges; they described it as a new charge for providing table cloth and tissues. Never heard of this charge in any fine dining.

Terrific place. A couple of my favourite Italian restaurants have been disappointingrecently. This ine was new to me and was fantastic- outstanding food, attentive, friendly service. The lobster spaghetti had a generous amount of lobster and a really good sauce. Highly recommended.

Fabulous restaurant, my first visit and was really impressed. Great friendly and helpful service, great atmosphere, delicious food. I will recommend to my friends.

Absolutely wonderful food and service.

We were treated worse than the other guests simply because we are relatively young and obviously not as rich as the rest of the clientele. The prices online didn't match the prices on the menu and a service fee of £5 was charged, which I'm not familiar with in England. Not recommended even if the food is good

Great Italian restaurant with warm friendly service. Will be back.

Such a wonderful authentic Italian restaurant, fresh and delicious food amd a great service!. Also, affordable prices with premium quality!👍🏻

Very nice restaurant great food with fantastic wines to accompany them. Staff were very attentive and knew all the dishes and specials, and were passionate about what they were serving. I had the monkfish which was beautifully cooked and flaked off the bone, washed down with a lovely gavi de gavi.

Still my favourite restaurant in London. The staff are amazing and so welcoming, the food is incredible and don't leave without trying the chocolate souffle!

Brilliant Dinner near Harrods. Very attentive staff, great food and atmosphere. Not a huge menu but home made pasta fish and meats...

After a long day of shopping in Harrods we decided to visit this restaurant as it was recommended by a friend who lives in Knightsbridge . So glad we visited as we were thoroughly impressed. The staff were incredibly warm and welcoming, providing top-notch service throughout the evening. As for the food, it was simply exceptional. Each dish was beautifully presented, showcasing the chef's meticulous attention to detail. And the taste – oh, the taste! Every bite was a delightful explosion of flavors, demonstrating the culinary expertise of the kitchen staff. What truly sets this restaurant apart is the impeccable coordination overseen by the owner. Everything seemed to run in perfect harmony, ensuring that every customer had the best possible dining experience. Bravo to the owner for creating such an amazing establishment where everything comes together seamlessly. Overall, this restaurant is a must-visit for anyone seeking authentic Italian cuisine, exceptional service, and a truly delightful dining experience

Amazing !!! Great pasta and super tasty pistachio donut. Service is also on top ! 5/5

Like I thank you ioanna u was one of best waiter I had u was very helpful

After a long day playing tourist, a warm, cozy respite was just what the doctor ordered. Welcoming and tending from the opening door, they nestled us along the far wall, served us soft bread and presented a list of tempting specials longer than their proper menu. I had the veal chop and my wife, the rigatoni. Delicious, friendly, and comfortable. We arrived around 9 on Sunday, when they seemed to be swimming in staff but not customers. With a French couple to our backs, a Russian party in the corner and some local Brits over there, the host charmed them all with his thick Italian timbre. It really was perfect for what we wanted and what we tend to like. The chop, by the way, was startlingly large but I just couldn't stop enjoying it. Our cabby picked us up right at the restaurant door and confirmed our gushing praise for the restaurant, echoing others. These little gems can capstone a trip like a sweet kiss good night. Buon appetito!

Nice family Italian restaurant. Lovely pre-Christmas atmosphere.

I’ve been here a few times before, the staff are always very accommodating and their recommendations for wine is superb. We started with the octopus carpaccio, then had a Lobster Pasta, all the food is always fantastic and I am looking forward to visiting again

worst restaurant experience i've ever had. we came as a fairly large group of young girls, looking for a nice place to eat, knowing we could afford a decent meal as a treat but we have never been more underwhelmed and disappointed by this place. firstly, the food was decent- nothing special and definitely not worth the price for what we received. keep in mind a normal sized diet coke was £5.50!!!!!!!! the broccoli side plate was mid and could consider cooking it myself as was just soggy, boiled broccoli in a brothy liquid. pasta dishes was undercooked and hard. we were mistreated compared to other, older and more wealthy customers. we all felt very bellittled and looked down upon by all the staff. when we went to pay, we were charged a normal service charge AS WELL as a 'cover charge'. when asked about the cover charge, the waiter told us that we were paying for menus and table cloths. finally, we asked to split the bill so we could all pay for our individual food items. the woman serving us laughed out loud and told us that wasn't possible, when we know the card machine is one that we have used at work before, specifically for typing in different amounts for a bill. absolutely outrageous customer service and staff treatment, mortified by how they think this it's okay and after reading other reviews im seeing that other people have had similar experiences. furthermore, the prices online were different to the ones on the menu. not happy by the customer service and the food wasn't even brilliant for the food. please save your money and your dignity by avoiding this place.

I am a student and had a terrible experience with all staff. I felt very looked down on and degraded and treated completely differently to elder more affluent customers and wasn’t subtle about this bias treatment. Also had to pay “cover charge” for table cloths and menu in addition to service charge which are basic resources which are a must in any food restaurant.When asked to split the bill they laughed in our face and said they can’t do, which is definitely not true as they use a basic machine i see in corner shops. Very rude and disrespectful and would not return.

I would not recommend this restaurant. I am a student myself and felt frowned upon and looked down on. We had to pay 'cover charge' which they told us was the tablecloths and menus which should be provided for free by the restaurant as we was already paying service charge. I ordered broccoli with chilli and garlic, what I received was boiled hard broccoli in a pond of water covered in a few speckles of chilli flakes and two pieces of tiny chopped garlic on the side. this is absolutely disgraceful for the amount of money I was paying. The lady behind the bar had no manners towards us customers. She told us it was impossible for us to slip the bill, even though she had a card machine where you could type in the amount of money.

I am a student and went with a group of my friends as we thought this restaurant looked nice and seemed reasonably priced when we looked online, we sat down and the prices on the menu were a lot higher. We were of course still willing to pay but clearly weren't of the class that most customers were. We were unbothered by this until we felt we were getting treated COMPLETELY different to others in there. We were made to feel very out of place and like we shouldn't be there, We received the bill and asked to split it, we were met with a lady who was incredibly rude and told us this wouldn't be possible without explaining why? We agreed and had 1 person pay which made it more difficult for us and on top of this AND service charge, we were also charged a 'cover charge' (we had never heard of this) which apparently meant we were paying for table cloths and menus which any basic restaurant should provide for free. The money really wasn't the issue but the way we were made to feel, we wouldn't want anyone else to go through.

This is with out a doubt the worst experience I have ever had in a restaurant. The staff laughed in our faces, lied to us and were rude and arrogant. We were a younger group of girls and strongly felt that we had a very different experience to others around us. The prices online are not what was displayed on the menu in store. We got charge what they called a 'cover charge' on top of service charge (which we would be happy to pay if there service was up to standards) this 'cover charge' we got told it was for table cloths and menus. My pasta was under cooked. finally when we went to pay they lady was extremely rude and sarcastic when she told us that 'it was not possible to split the bill not evenly as some people only got drinks. she lied and said it was not possible when the card machine that was used we use at our own work and know this is possible. leaving one of us to pay the whole bill and transfer separately. do not go here!!!

Lovely meal and service really good!

If I could give zero stars I would. Service was the worst I’ve encountered in a while. They were rude. Vegetarian options are very limited. Avoid.

Disrespectful manager. We were wandering around, looking for a restaurant, and just went in to ask if it was possible to get a table for 5 without a booking. The staff called their manager who came, looked at us, and said : "Not unless you are willing to spend £50 per head minimum. Thank you, goodbye" and walked away. We did the same, and reading the comments, I'm glad we did.

Decent ristorante, friendly service.

Had a great time here, food was on point 👌🏻 walking distance from the Victoria and Albert museum which is a plus. Service was excellent, will go over and beyond to help serve you!

We had a booking for 7, but we didn’t enter because of the unwelcoming manager who was very rude and disrespectful.

Worst owner ever. I have never met a more rude person than this owner in my life how can he manage a restaurant? Even the staff knew that the owner was being very rude with us.

قمة الوقاحة والقلة الادب، انصح السياح بتجنبه. The manager was disrespectful and rude, and his attitude is the worst in all the restaurant that I have ever visited.

The worst experience I have ever seen in any restaurant. The manager/owner was very rude and I don’t recommend this restaurant to anyone.

The food was good and the staff was great but the owner. The ruddiest owner Ive ever met he literally told us leave! And when i talked to him privately i told him the only thing that made us leave was your rudeness he said yeah i know it. He was proud of it!!!!!

Very disrespectful manager and staff. تعامل المدير جدا سيئ وقليل ادب

Awful owner and very rude. While the servers at this restaurant displayed commendable service, the overall experience was marred by the owner's discourteous demeanor. Unfortunately, the owner's rudeness overshadowed the positive efforts of the staff, leaving a disappointing impression on what could have been an enjoyable dining experience.

Tourist trap with hidden charges, food is basic at best, for the price they charge , it is not worth a visit.

Horrible. Would never go back again. Bad service, bad food, dishonest pricing.

I experienced horrible service and paid 55 pounds for a plate of white truffle pasta that was overly oily. The bread served was cold, and the burrata portion was extremely small. Additionally, the waitress accidentally dropped two forks and a plate on my coat, ruining it. I will not be returning and do not recommend this place.

Very cozy restaurant, wasn’t too expensive. I felt very comfortable here

Excellent, authentic Italian food. I was a late arrival (after 9:30pm) and was accommodated without any fuss. Great menu, really tasty food, lovely staff. Not the cheapest, but considering the quality it's very good value.

Food and service are perfect. Make your booking only by phone. Expect the restaurant to be full and consequently noisy. That’s because it’s so good. Be sure to try the house white and to end with the tiramisu.

Topadres! Hele lekkere keuken, vlotte bediening. De authentieke smaken van weleer. Dichtbij natural historic museum en Harrods

The dining experience was average, lacking any notable highlights. Regrettably, the service provided was exceptionally unsatisfactory. It was evident that the manager/owner exhibited a disdainful and overbearing demeanor, which greatly affected the overall atmosphere. The staff appeared demoralized, as if they were constantly on edge. Consequently, I would not recommend this establishment for intimate gatherings or family outings. A regrettable miscommunication occurred between the manager and my partner, wherein he approached her in an inappropriate manner and unjustly shifted the blame onto her, rather than fulfilling his duty as a server. It was disheartening to witness his self-importance taking precedence over professional conduct. Given the multitude of alternative dining options in the vicinity, I strongly advise against patronizing this particular establishment.

I had the most delightful dining experience at Giovanni restaurant in Knightsbridge. From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The menu offered a superb selection of Italian dishes and authentic. The ambiance was perfect for a romantic dinner or a special celebration. Giovanni's attention to detail and commitment to quality truly set it apart. I can't recommend this restaurant enough. It's a must-visit for anyone seeking an Italian dining experience in London

Velmi chutné Italské jídlo. Opravdu tradiční chutě. Obshluha byla spíše "svá" ale dodávala tomu atmesferu. Jediné mínus, že většina lidí před restaurací kouřilo.

Couldn't fault the food & setting but the service was slow. Not enough staff to cope with number of customers & we dined early evening!

Terrible experience. Had a disgusting insect in the dish. And they just took away the plate, said nothing, no compensation. Being so rude. And I even have to pay so much for this awful service . Nothing worse.

A very very very bad experience for me. Firstly, the staff there gave the wrong starter which we didn’t order. Then, we told the staff to get some bread but they didn’t give us until finished. Overall, it is difficult to get service in this restaurant. I felt it was a discrimination for us.

Amazing food, friendly staff, nice atmosphere. Will eat here again.

They gonna bring you a bread basket without telling you that it will cost you 2£ per person. The old guy (he is a manager or owner) was a bit aggressive. He served me and didn’t offer a specials of the day( I found out about specials when he was serving a nearest table). After they gonna put +12.5% to your bill (a service cost) without telling you anything about it. Don’t go here if you wanna spend a good time in London. Not recommended

What a find. Beautiful al fresco setting (as well as indoor) under heat lamps. Food quality amazing. The lobster pasta was a lovely tasty dish. Service was also good, polite and efficient with good knowledge of the menu and what to suggest. I appreciated the other clientele as well who were considerate towards their fellow guests and polite to all. A lovely find in a great hidden location - quiet and pretty for central london. Highly recommended for an evening meal al fresco with a great wine list and wonderful food.

We found this restaurant by accident and I'm so glad we did - the food was fabulous and the staff/owner were really nice. Really enjoyable Saturday afternoon lunch.

I came here a while back before I was vegan. The food was average. Now I hear there isn't a single vegan option on the menu, which is short sighted at best and at worst doing themselves out of business. Shame.

My wife and I eat here regularly. It is our absolute go to restaurant in London. Staff are friendly, welcoming and funny. Amazing for gluten free as well.

Nice food and super helpful staff.

Horrible service . I Would give it a zero if I could. It was overall a very bad experience. The manager specially was very rude , the worst customer service I have ever experienced to be honest . The food is mediocre for the price and to make it even worse it is not even close to authentic. You should not call your self a Italian resturant as only the name is Italian! Definitely not a place I would visit again ..Come here if you want attitude!!

Good food, great servers but the owner is rude, arrogant, pompous and has no manners. Avoid him. We will never go back. Plus they bring you bread you don’t ask for and charge you for it, for the napkins and table cloths. Insane

It was odd. Upon entering, we were greeted by an older man who seated us. A young, very busy man bouncing around came over and gave us menus. We spent a moment looking and ordered two mushroom pastas, a bottle of sparkling water, two coke zeros and extra bread. The pastas took ages, the bread popped up after a lady waitress realised we hadn't got it yet and the same with the sparkling water. No coke zeros ever made it to the table. Pasta was fairly basic and tasted fine. When asked by the last waitress would we like dessert we declined as we needed to catch a train and to please fetch the bill. A minute after she left to do so the bouncy waiter came over with dessert menus. Strange experience, the lady waiter and older man were lovely. The bouncy waiter was just odd, service was sparse from him and overall the experience was lackluster.

AVOID! AVOID ! AVOID ! Dined here last week, and even though we clearly ordered platters for everyone, the waiter didn't put some of the orders through with the chefs. After all that waiting, we then got were OVERBILLED! Realised after, that we overpaid more than £100, I tried to contact them to ask for a full receipt and menu prices to compare against what I've ordered but there is no way to contact them. Their email address is non existent and they are not answering phone calls. P.S - One of the waiter seemed it's on crack like he was running around and bumping into tables and chairs like a headless chicken. Please avoid

Brilliant food great atmosphere 👌

The food was up to my expectation, but what I found annoying was I heard the manager and waitresses laughing when I ordered a cup of coffee before the meal. Please be advised that in some cultures, coffee would be a legitimate drink to accompany a formal meals, and after all, one doesn’t need to justify at all why ordering a certain thing. Please show more respect to customers.

Really friendly service and the great food you can always count on from Pizza Express today.

Buen ambiente, la ensalada de pulpo y el cordero con puré muy buenos, el tiramisú y el creme brulee de naranja espectaculares. El malbec de Venero, muy interesante.

Lovely building and excellent food as always. Staff were all very friendly and attentive.

Lovely, not Italians but excellent food and atmosphere.

Best meal we've had in London so far!

Food was good, but everytime we order we have to follow up otherwise the food/drinks are not coming…ordered 2 glasses of champagne and leave us waiting only to find out that it’s not coming at all, (understood that servers can be busy, but they were just chitchatting with their friends whose dining too and others just keep fixing table rather than serving the food and drinks).If they can’t serve anymore because it’s late they could’ve just tell us, ended up just asking for the bill and leaving with disappointment.

Very tasty!! Real italian. Recommend 100%

Despite the efforts of the waiter from Campania, who was extremely kind and pleasnt, the dining experience was bad. One of the worst pastas I have ever had in my life, completely overcooked and with the addition of cream (!) in a fish sauce. I am sure the cook is not from Italy otherwise he should throw away his passport. Pricey for the low quality of food.

Amazing restaurant ❤️ Fabulous food great service great position I love this restaurant it’s one of my favourite in london

Absolutely delicious food. Wonderful staff. You cannot go wrong with this family run restaurant. Consistently fabulous.

Older gentleman taking orders was fantastic. Food not bad. Service from all other staff an absolute joke, no hospitality. They store the wine away from the table, out of sight, which is not comforting, especially when you’re not drinking quickly, the staff appear to be tipsy and your 2 bottles of wine disappear in an hour and a half, even more bizarre when your glass is empty for half the time because they’re not topping up glasses diligently. Cover charge just to rub salt in the wound too.

Always a favourite. It comes into its own once the weather gets warmer and they can open the patio doors.

They have terrific table setting but terrible service and staff. Staff was unfriendly and no service etiquette.

Great food and service definitely worth the price!