Cafe Pasta - Kensington in Kensington and Chelsea

Lovely kind staff; helpful and attentive . Food was good and environment was clean

Friendly staff and atmosphere, super service And for the Spanish speakers,John (Juan) is a great talent of service by him and the whole team. Happy time spent it.

It’s been a while since I’ve had nando’s and I was slightly disappointed. Maybe they were just busy and it was a blip, but my chicken sandwich was just okay. The bun tasted a bit stale and the peri peri flavors didn’t come through as strongly as I wanted. Would definitely recommend Nando’s as a whole though

Learn to put sauces in take away with deliveroo useless packers

on deliveroo u never give any sauces and never learn to, what do u do save them and take them home instead ?

The place is normal, the staff are quite friendly....the chicken is super!!!

It’s busy on weekends but that’s natural wait times can be a bit excessive but once you find your see service is good and food quality is exceptional but has been progressively getting smaller

Ordered takeaway and they didn’t manage to wrap the wraps properly, fell apart when I opened it, shame.

Good open space restaurant with great good and amazing service!

Good food and atmosphere. The chicken was cooked to perfection with the right amount of peri sauce. Service was a bit slow but it was quite busy on the evening. But the guy who served me was very polite. Would come back again if I’m in the area.

Love this place, been a Nando’s enthusiast since 05 and I come to this one on most of my lunch breaks, even though I shouldn’t cus I’m hella broke. Great people, great vibes, food is always 10/10

Food was good as usual. But they were short in number for serving. Had to wait for 25 minutes for a table. Because customers were waiting for their food to be served.

Kept getting things wrong. Forgetting orders. And the food is nothing to get excited about

This branch needs new management. After an inadequate welcome from the doorwoman, I was disappointed to find out that the store didn’t have olive oil in stock, after I had already received my garlic bread. Eni was very helpful in solving this issue and catered to our needs, ensuring that we left as satisfied customers.

Amazing customer service and food!

Worst Nandos experience by far! We came for dinner as a group, starters came out, mains order apparently wasn’t processed then mains came out separate times and one was very undercooked expressed concern to manager who said let me speak with the team and come back to you but simply wasn’t bothered. What a shambles of a place!

You’re probably wondering what is with the mixed reviews. I visited this branch today and there were a few issues with our food orders. The manager Jhon and his colleague Sian were absolutely amazing and super accommodating to us. This is the first Nando’s that I’ve been to, that took accountability for the behind issues that impacted on their customers. Jhon was extremely apologetic, gave complimentary drinks and refunded our food order…. Regardless of the food and atmosphere score, the customer service in the restaurant was A1 and for this reason alone, I would return again as I’m satisfied with their service delivery and efforts… Thank you again Jhon and Sian!!! Ps, to those who think I’m spelling John incorrectly, I’m not, the guy was unique!

Nandos at Kensington High Street is halal . I went to have dinner at around 5pm and the place was quite full . The food quality and taste was as usual great but I was not happy with the cleanliness standards. The service was also ok and overall it was an ok experience.

I haven’t eaten Nando’s since 2019, thank you fxxking COVID-19. Today I finally walked into Nando’s, after my dinner, I still went to a Nando’s, to treat myself a happy evening in London. I’ve been settled to sit a corner table, that was really nice for a single ASIAN male. I ordered via QRcode and paid by table, a waiter sent my drink glass, and I started to surf social media apps, I didn’t noticed that had been half hour long. Well, tableS next to me had been served but I only had one glass!!! I asked a lady I wanted to leave and refunded, she asked me did I order, then I showed her my glass. In 5 minutes, my food came, the chicken is still delicious, but I really don’t like what I’ve been through. I couldn’t help but wonder, is it happening to an ASIAN guy normal? Or happening to a single ASIAN guy normal? I still love Nando’s, after all, but I wouldn’t recommend Kensington High street branch.

Eni was an amazing host, came through with the right energy and overall made my experience 10x better! big up Eni

Fantastic staff and food came out hot and fresh...but it took a little bit of time for specific menu items

The staff was super slow. Took so long to get our food, and when my friend called one of the girls in red uniform, completely walked past us like nothing…

Food was not well cooked but overall was nice. Halal certified.

Chaotic. Order mixed up many times. Congested seating. Unclean washroom. Chicken is okay if not slightly undercooked.

Worse place to eat. It’s a mess, the food is always cold, and nothing is organized and it's dirty. One staff does most of the work and the rest don’t care. It’s a shame as it’s getting worse.

Nice place to have meals with family or friends. Freindly staffs. Tried the family set, delicious.

Food was amazing, as always. The upstairs of the restaurant was quite busy and fairly noisy, as tables are quite close together. The downstairs seating area is much quieter and more spacious, so ask to be seated downstairs for a more pleasant experience. One of the waitresses was amazing! She was so attentive, efficient and extremely helpful. On the downside, other members of staff were very slow. Service could have been quicker on the whole.

Distinctive Dishes It has branches in Riyadh that feature different chicken dishes

Service is far from spot on. Kept reminding them of what was missing from our order. I advise you pay attention if not they will forget an item from your order

Chicken was not as good as it used to be. Not properly grilled.

The worst branch, service is very slow and waiters are rude. Manager is of no experience or management skills. Extremely unprofessional.

The food is good, but the service is very poor. It gets really busy very quickly, and there just aren't enough staff. The pass gets so packed with food that the chef's are running out of space. They're producing the food in good time, but there's too few people to take it to the table. End result is that the food service is very slow, the staff are running around like headless chickens, and people are getting peeved at the length of time it all takes.

i had an appointment with a eyebrow specialist, but had arrived very early was lunch time too soo looked around and spotted this halal nandos spot which was a short walking distance so we jumped at the opportunity at eating lunch here, i was soo pleased to have chosen going there it didnt let us down at all infact the atmosphere was so pleasant we stayed and had desert too

The chicken burger is maybe a bit small, the bread bun is so soft it breaks as soon as you start eating (just a suggestion) and fries could be better (more crunchy and warmer). But... not bad. I paid 18£ for small burger, fries, 1 dip and a coke.

Eva is the nicest person I ever seen in a nandos restaurant, she is very kind and professional.

Very nice food very nice atmosphere

A very good grilled chicken was good experience

The boneless thighs are really tinder and delicious, the Portuguese salad is amazing also the spicy rice. Really friendly and helpful staff.

Beautiful place to visit and Nandos has amazing variety 😍

Excellent food and outstanding service. Thanks, Charmi

Dear Nando’s Customer Service Team, I am writing to express my disappointment with the service I received at your Kensington High Street location on 17/06/2024. My experience at your restaurant on this occasion was far below the standard I have come to expect from Nando’s. I arrived at the restaurant at approximately 17:25. Despite several staff members being present, no one greeted me or acknowledged my presence. After waiting for another customer to complete his order, I prepared to place mine. However, at that moment, a woman approached the counter from one of the tables to inquire about placing her order. The woman was unsure of her order and took an extended amount of time to decide. As she was considering her options, I politely asked a different waiter if someone else could assist me with my order, given the delay. To my surprise, the individual who was taking the woman’s order overheard my request and interjected with an attitude, stating that I needed to wait. When I asked to speak with a manager, this person claimed to be the General Manager, Lucas. His manner was dismissive and unprofessional, making it clear he had little control over the service and atmosphere of the restaurant. Feeling disrespected and frustrated by the lack of basic customer service, I decided to leave without placing my order. I am very disappointed with how I was treated, and I find it unacceptable that a manager, especially someone who should be setting an example, would handle the situation in such a manner. I hope this feedback can lead to improvements in how customers are treated at your Kensington High Street location. I look forward to hearing how this issue will be addressed. Thank you for your attention to this matter. Sincerely,

Good nandos, spoilt by ill mannered kids and parents. Staff were very professional and polite. Food was hot and fresh. Can't fault the food.

Staff weren't interested and extremely slow

As an American visiting London I was told that I HAD to try out Nandos. Great Food, Has good spicy options or you can order the chicken plain if you are spice adverse. Easy to order from your phone or at the register and the staff were all helpful and polite!

This is a good Nando's. The food was cooked well as usual, it's in a convenient location, not far from several hotels and Kensington High Street station. The only reason I didn't give 4 stars is because during my meal nobody came round to check if everything was OK. The check has happened at all but 2 Nando's I've visited (this one included), so it was noticeable. It was busy, so that was probably why, but still, good courtesy is always a plus.

First halal Nando's I find in London. Delicious food and the price is good.

Poor customer service, worker was confused and the Manager had to step in to take the simple order. Toilets were filthy. Very disappointed.

Americans: it lives up to the hype. Muslims: this location serves halal.

Very unorganized. Order through the app, but staff still miss half of the order. No soft drinks. Very long wait. Another staff insisted on taking a plate while we were still eating.

Staff are nice but overwhelmed, drinks glasses never came, food taking an age, they’re out of pretty much everything. Worst Nando’s I’ve seen in a while ☹️

Excellent restaurant with great options from dishes for children to dishes to share. Very good atmosphere and well decorated. The staff is very attentive.

Great customer service, attentive and friendly. Very clean, as soon as a table is free they clean and make it ready for the next customer to make sure a customer is not waiting for long. Lovely staff and great atmosphere. Much much better than the one in park royal.

Food is out of this world. Simple formula of one dish but various sauces makes it so interesting and tasty. Very relaxed atmosphere Recommend it 110%

Best Nando’s in London. Service is always exemplary and Nupur + team are the best. We come here often and long may it continue! Thank you Nando’s KHS!

Great service by Nupur. Definitely will come back. Thank you

Beautiful place. The food was awesome and very well served. Very kind employees with a high sens of respect for the details. I’ll recommend 100%

I was told must wait 20 minutes when plenty tables were vacant. After 15mins staff told me “two seconds” and never come back to me. After another 10mins I asked again and finally I got a table. Then another 20mins wait for food after I ordered and payed via website. Too many staff pretending busy but in fact most of them are useless… I’ll be back again for sure and I hope service will be better ( I don’t expect restaurant service but there should be some minimum )

Delicious chicken not as spicy as I expected. Quite a few garnishes and delicious sauces.

Spicy chicken. What else do you need to know?

Absolutely beautiful nighthawk with friends. Staff very lovely and so accommodating. We were a big group with children and they were absolutely brilliant making our gathering perfect. Thank you so much

Huge Nando’s fan but today was an uncomfortable experience. The head waitress at HSK was rude from the moment we walked in. I needed to park my mother’s wheelchair and she kept making me move it from place to place. And at the end of our meals, she came and said goodbye for us to leave practically wanting to kick us out to get the table freed. Nupor was her name or Nopur. Not sure. So very rude. We love the food but I doubt we’ll be keeping the HSK branch in mind going forward.

Cheeky. But in all seriousness: Take-away service was inefficiently organised and lacks sense of urgency at time of my visit. The best word for it seemed to be chaos, resulting in extremely long waiting times. Not the best experience.

If you like chicken, you're in a perfect place

The most unorganised restaurant ever. The staff is running around like headless chickens without an order.

We had a lovely time at Nando’s in Kensington. My girlfriend had chicken butterfly with fries and garlic bread and I had a vegan option. The food was delicious, the staff was very friendly and the atmosphere was great. Thank you very much. This not the first time we’ve been here and it won’t be the last 🤗

Excellent food, Halal Chicken! Good atmosphere.

I went today with my daughter and brother was super disappointed when the plater come I thought it was a pigpen a bird not a chicken it was so tiny so tiny never saw that in my life when they bring the plater I can’t even saw the chicken need a zoom to seeing ! I paid £35 to have a tiny chicken with chips and 2 drinks it so ridiculous , it pure robbery £26 for a tiny chicken only my 6 year old and brother ate ! And our way home my daughter ask me mummy am hungry ! Puff avoiding this place honestly it not worth it! You paid £35 after your kids still hungry ! A glass of coca was £3.99 even you can refill it ! Better KFC or Burger King or other place so disappointed!

We went in. Got told to leave aggressively by the staff, then got told to come back in immediately. Got in, seated downstairs (no internet or Wifi doesn't work). Ordered food at 7:30pm for Iftaar as i was fasting (told them) they said 15 minutes wait. Its been 1 hour 10 minutes and they haven't brought the food and when i ask they roll there eyes and say "its coming". Other people that came way before us have gotten their food already. We were the first ones downstairs after it got full every other person got their food but we were still waiting. The food came cold. Try avoiding this branch and go to others.

It was on point, couldn't be better

The concept is cool! Very good.

1 stressed waitress for the whole restaurant on Saturday evening - seriously? I was waiting for food for around 1h which is absolutely not acceptable. Some neighbouring tables came 0.5h later (and ordered their food much later than me) but received their food earlier than me - this was very unpleasant experience. Kids got stressed and very hungry by the long wait. Kids meals didn’t come with the deserts included - I had to go around the restaurant to find a waitress and ask for these deserts. And her reply was: “I will try and I cannot guarantee as can you not see how busy we are?” As if this is my problem! I’ve never seen such a rude service. Seriously, this became ridiculous. I’m not returning.

Ronnie, Karishma and Nupur just to name a few amazing staff working there!

We were offered a table 10min after arriving, friendly service and polite staff. Thank you food was fast and easy to order.

I just love Nando’s. Everything was good. I love that it’s free refill on the soft drinks. Even if you don’t take a refill it’s still a nice gesture. The halloumi and chicken burger was very good

A great lunch stop. Food was affordable and tasty.

The staff were lovely, this is a busy branch and it is well managed. Food is good, however, several options seem to always be unavailable if you visit after 4PM.

Went in with my family of 4 and was offered a table. I asked for a larger table due to having a small child and was told the large tables are reserved for people of 5 and if I take it then will need to move if one turns up. I took my original table and to my surprise during my meal there watched a couple, family of 3, staff lunch of 2 and another couple sit and eat all without complaints from the person who served me… Used to be a regular at this branch but definitely wont be going again.

We ordered takeaway and asked staff if possible if they could wear fresh clean gloves as a family member is immunocompromised and has to be extremely careful when people are handling her food. On both occasions Nick and Naz were very understanding and nothing was a problem for them i noticed they were conscious about customers with allergens which is great to see. Thank you for your great service it means a lot.

Our server, Berkan was extremely courteous and attentive. The food was great!

The food was excellent and staff were very friendly and in particular Dhara, she was amazing.

Excellent service and food good quality! !!very fresh

I don't usually like Nandos. But since visiting the Kensington Branch, I have started to eat here more often. The staff are friendly and the atmosphere is nice and relaxing.

Nupur and her team members has been a gem in this restaurant. They provides a top notch service. Always smiling giving their provides top experience to the customers. Been here a few times and the service quality has always been consistently high.

Amazing food with really great customer service. Big thanks to the staff member Nupur for the service.

Nice delicious but delay order and some wrong order, generalcy not bad.

Very fast service, amazing Halal food, highly recommend

Not bad for central London it was nice Kind staff 💓 nice atmosphere

You have to order your food online, which is a bit weird since there is staff all around. Good was good.

Excellent service from Toby, full of energy and jokes and clearly loves his job!

Really a very good nandos,all the staff are very nice, food is very good and arrived fast to our table.

Muy buen sitio para una comida sin tener que dejarte un pastizal en un restaurante. Ideal para comer bien en una escapada por Londres.

C'est quand même bien plus simple de commander avec un serveur plutôt que tout faire soi même avec un smartphone.

Very friendly and very helpful staff, good and quickly prepared Nando's food, good location right at quiet part of the high street...

The food is good. There was a little delay with orders, but it was a lovely experience over all.

We went into the restaurant around 3:30 today, it wasn’t very busy or anything and we could see multiple empty tables. We walked in and waited by the door with no acknowledgment from any staff members. After waiting for about 5 minutes one staff member at the till asked if we were okay and we said we need a table for 3 please, he then looked over to the other side of the restaurant and said my colleague is coming please wait. So we waited for some time but no one seemed to be coming. There were about 5/6 staff members that were free and talking amongst themselves but no one wanted to simply show us to a table. This is very appalling service from all the staff members at nandos, we have been here multiple times and this is the first time this has happened. We were made to stand looking like idiots and other diners were staring at us, it was absolutely embarrassing to the point where in the end we just had to walk out not being served. Disgusting service from all the staff working there today.

Goed eten, wel prijzig voor wat je krijgt. Snelle service. Je kan niet online betalen met PayPal of iDeal, alleen met creditcard.

A chaque fois que je viens à Londres je viens ici obligé merci il nous manque ce poulet là en France !! Pourtant on a beaucoup de restaurant à Paris de tout type de poulet mais celui ci et la sauce !!!! Merci

I went to the Nandos at Kensington Highstreet with my family and the experience was delightful. We were served by Nupur and her service was outstanding, she was very attentive and made sure that we were happy with the service by checking up on us continuously. Due to this, I would revisit this branch.

This restaurant’s food is mediocre. The fries are barely hot and the hamburgers are dry. The atmosphere is at its worse due to the crowd and it’s loudness, it’s impossible to have a normal conversation in this restaurant without raising your voice. The place’s service also looks like a fast-food restaurant more than a regular one because you have to order from your phone and pay online. And although the food is enjoyable with eye pleasing meals, I’d avoid dining here.

Walked into this branch today waited to be seated only to be ignored and walked by multiple times. A lady walked passed I said hi can I be seated pls she said wait hold on and continued walking, anyway I seated myself now and go up to order some meals no one is acknowledging me at the till, you had about 7 people just there behind the counter with 1 woman cooking the food while at the same time eating. So anyways I’ve asked another lady who was strolling by if someone can serve me she then asks the manager to do so as he was right there who to my surprise came with one stink attitude telling me to wait.. to only then come back take my order and tell me there’s no chicken left or burger or thighs but in such a rude and miserable manner. I said why not tell people at the door if this was the case as I wouldn’t have seated my family and got comfortable. I mean this Nando’s was by far the worst experience! same way I came in I left and went to Bayswater branch. This high ken branch is a ghetto mess and the manager with the dreadlocks and the whole of todays team need some serious training furthermore close this branch completely it isn’t a good look at all.