Cafe Pasta - Kensington in Kensington and Chelsea

The worst Nando’s I’ve been to by far. Nando’s is my go to food place but it was the first time I didn’t like it from my years of always eating there. The place wasn’t clean like all the other Nando’s and the service was horrendous they gave me the wrong order multiple times and even when they finally got it correct they forgot to give certain things like the butter with my corn on cob. I’ve been to busier Nando’s with better service. I just didn’t feel great with the cutlery and the tables and glasses just wasn’t a 100%. I wouldn’t come back here ever again.

Super! Delicious food - 4 thighs with garlic bread corn on the cob - I love it. Friendly staff with a smile.

The worst Nando's I've ever visited. 1. The cutleries were so dirty, I had to clean them again by myself. 2. Baby chair was dirty and sticky, looks like never been cleaned. 3. Ran out of most of mains on the menu. 4. No warm welcome, unhelpful staffs. But it seems doesn't matter that much compared with hygiene issues. 5. Some of the wings are over cooked. 6. Very loud music, very noisy environment.

Visited with my family (wife, 4 year old & 1 year old). Cheryl was great and took us to a great area to sit in. She did a great job clearing the area for us very quickly and answered any questions we had. This is despite us visiting during lunch time on a Sunday. Then we took the order with Khaysee(appologies if spelt wrong) who had great customer service. It was busy and he had a smile and several occasion bought things despite me offering to get it myself. Keep up the great work and look forward to visiting again.

The place was dirty the tables and chairs were old and dirty the staff were not organized placing us on a table then asking to move us. The food was undercooked the staff would ignore you on purpose this place needs reinforcement with skill to come in and take over

Everytime I go there all they have left is wings

Worst Nando’s I’ve ever been to it was so dirty and smelled awful! The tables hadn’t been wiped after each use there was splurges of mashed up food underneath the tables that hadn’t been swept and the cutlery was so dirty and spotty I had to clean myself again! And the waiters and waitresses were so unbelievably rude and lazy! Not cleaning up and totally ignoring me when I would request an item. And the sauces bottles were so greasy and dirty and empty, again very unhygienic and there wasn’t even any tissue at the hand wash basin! DO NOT RECOMMEND THIS NANDOS! Worst dining in experience I’ve EVER had at any Nando’s branch, management needs to seriously reconsider their staff, decisions and hygiene standards! 0 Stars!

Dry, had no flavour, the chips were cold and the service wasn't the best to say the least

It’s the worst customer service ever. Very rude when asked a question about closing times. Next time fix your behaviour.

Mother’s Day at Nando’s in High Street Kensington at 7:30pm. Ordered a 1/2 chicken, it arrived with the chicken skin soft and undercooked. Chicken itself was chewy and flavourless. What had happened to Nando’s?Service was so poor, waiters don’t put food on the table, they hand plates to people without making sure the plate is steady. Toilets are atrocious. It is ages before plates are cleared away. Terrible service and after many incidents in various Nando’s around London, this is it. Had enough. It’s too expensive to get away with such poor food and poor service,

There wasn't a long wait here and the food was nice too

Very spacious. All clean and well kept.

Ronnie was so friendly 10/10 service + food was great as always❣️

If you’re looking for an affordable and efficient dining experience, Nando’s is perfect for you! I ordered the butterfly chicken breast with the medium sauce and it was amazing. The peri peri fries and broccoli were perfect sides! They also were very attentive to dietary allergies

I ordered to collect yesterday for breaking my fast and the service was great my food was still warm and every order was on point so big thank you to the team for looking after my food

Amazing restaurant, chicken always extremely juicy and tasty, spicy level is just right, especially since they have bottles of sauce. I recommend the 4 chicken thighs or the double chicken wrap

A busy nandos that's run fairly efficiently. Chicken was cooked well and the peri chips were well seasoned.

Waiting times were a bit long as it was busy, but food was good as usual.

Amazing service by Nic and tyim. Highly recommended this place

Great thanks to the waiter who made sure my baby brothers dietary requirements were met Nice meals good service

Food was great but what made it worth it was the service from the workers. Thank you for the great service, appreciate it 🙏🙏

First time dining at this particular Nando’s. everything was what I expected. Says what it does on the tin.

I have to say, I was disappointed with this chain, especially after hearing so much hype about it. I was encouraged to try the chicken, but honestly, it felt like something for those looking for a quick fix rather than quality. With the pricing, I really expected better. Sure, with success comes growth, but it seems I'm not the target audience, as I ended up paying a premium for a meal that didn’t meet expectations. There's definitely room for improvement in both quality and value for money.

I'm a recent Nandos convert, having been a critic for me at years. I love the place now. However, this restaurant had terrible service, and hardly any menu items were available.

Visited this establishment on A saturday evening around 8.30pm and upon ordering I was told there was no chips left. I thought the staff member was having a laugh because what sort of nando’s would be out of chips. Well it was not a joke and they really did mean they ran out of chips so i sadly adjusted my order accordingly and waited for my food. After I received my food and was around half way through it I saw two other tables get portions of chips. With the timing, it is unlikely they ordered these before I attempted to make my order and was refused due to stock issues. Whoever is in charge of the stock at this branch is clearly struggling with numbers because a nando’s being out of chips is bizarre and extremely disappointing. My first disappointing visit to a nando’s in my life. Will not be returning.

We arrived and they had a list with 8 ingredients that they no longer had…. Including fries. Inadmissible We arrived and they had a list with 8 ingredients that they no longer had…. Including fries. Unacceptable

Usual good Nandos standards with efficient qr code ordering. They were out of chicken wings so one of the kids was disappointed, he got over it quickly.

Out of stock of laods of food items Avocado Ceaser salads Chicken wings Chicken thighs

Quick bite to eat and always satisfying to eat at Nandos. Male toilets was a total mess🤦🏻‍♂️

It’s such a nice place to be at. Environment is so friendly and so is staff. sometimes it can be super busy but still they handle everybody very professionally.

Francesco took great care of us, even everything in Spanish! Very delicious food

Nice location, same great food. Halal!

The best food town in the place

Honestly the best Halal Nandos in London. Good service, and clean.

Its Nandos. I've never had a bad one.

One of the most horrible nando's I've ever been to uncooked garlic bread rude staff that lean over your table to pass food to the next even though they can just walk around drop things on the floor and They do not pick the things up. Just leave s*** on the floor

Me and my Dad went here yesterday for dinner. The food was excellent, it was a reasonable price, and well cooked.

We had an excellent experience with Karishma. She was super nice and explained to us the difference between the different sauces offered with patience. Thanks.

Nice service by Eni and the food is amazing

You can’t go wrong with Nando’s. Well-spiced chicken. Bottomless fountain soda. An easy option for a quick meal.

Great chicken and a good price.

For a High Street Kensington restaurant it was disappointing to hear that they didn't have the ingredients for my initial order which was caeser salad. So i opted for the chicken fillet burger.. Which was run of the mill n medium spice was as good as none. Chips were the thin crusty ones you get in any chicken and chips shop😕🤔so yeah very disappointed. Then we were chucked out of the restaurant at 7.30pm as they apparently had a leak in the roof.. Which I couldn't find??

I have visited this branch several times, and unfortunately, my food has consistently arrived 20-30 minutes later than everyone else.On my last visit, table next me arrived 10 minutes after me ,they almost finished their food while i was still waiting.Being pregnant and extremely hungry, waiting 30 minutes for food was incredibly frustrating. This experience really needs improvement!

There was a long queue and only one till open. The guy in front spent 30 minutes trying to locate a code which beld up a long queue. His order should have been cancelled, and he should find the code and come back. When placing an order, the order was taken incorrectly. The order that arrived was also incorrect. When I approached the manager about this, he was uninterested

Went down for breakfast on Monday 5th november. We were told that it was closed.

I recently visited a local eatery where I enjoyed both a wrap and a burger, and it was a delicious experience! The atmosphere was casual and welcoming, making it a great spot for a relaxed meal. I started with the wrap, which was packed with fresh ingredients and bursting with flavor. The grilled chicken was tender, and the combination of veggies and sauce made for a perfect balance. It was both hearty and refreshing. Then I moved on to the burger, and it did not disappoint! Cooked to perfection, the patty was juicy and flavorful, topped with all the classic fixings. The brioche bun was soft and toasted, adding a nice touch to the overall experience. The service was friendly and efficient, and the staff were happy to accommodate any special requests. Overall, this place is a great choice for anyone looking for satisfying wraps and burgers. I can’t wait to return and try more items from their menu!

Yum. Have meals to share. Very hearty and delicious.

Lovely kind staff; helpful and attentive . Food was good and environment was clean

Friendly staff and atmosphere, super service And for the Spanish speakers,John (Juan) is a great talent of service by him and the whole team. Happy time spent it.

It’s been a while since I’ve had nando’s and I was slightly disappointed. Maybe they were just busy and it was a blip, but my chicken sandwich was just okay. The bun tasted a bit stale and the peri peri flavors didn’t come through as strongly as I wanted. Would definitely recommend Nando’s as a whole though

Learn to put sauces in take away with deliveroo useless packers

on deliveroo u never give any sauces and never learn to, what do u do save them and take them home instead ?

The place is normal, the staff are quite friendly....the chicken is super!!!

It’s busy on weekends but that’s natural wait times can be a bit excessive but once you find your see service is good and food quality is exceptional but has been progressively getting smaller

Good food and atmosphere. The chicken was cooked to perfection with the right amount of peri sauce. Service was a bit slow but it was quite busy on the evening. But the guy who served me was very polite. Would come back again if I’m in the area.

Ordered takeaway and they didn’t manage to wrap the wraps properly, fell apart when I opened it, shame.

Good open space restaurant with great good and amazing service!

Love this place, been a Nando’s enthusiast since 05 and I come to this one on most of my lunch breaks, even though I shouldn’t cus I’m hella broke. Great people, great vibes, food is always 10/10

Food was good as usual. But they were short in number for serving. Had to wait for 25 minutes for a table. Because customers were waiting for their food to be served.

Kept getting things wrong. Forgetting orders. And the food is nothing to get excited about

This branch needs new management. After an inadequate welcome from the doorwoman, I was disappointed to find out that the store didn’t have olive oil in stock, after I had already received my garlic bread. Eni was very helpful in solving this issue and catered to our needs, ensuring that we left as satisfied customers.

Amazing customer service and food!

Worst Nandos experience by far! We came for dinner as a group, starters came out, mains order apparently wasn’t processed then mains came out separate times and one was very undercooked expressed concern to manager who said let me speak with the team and come back to you but simply wasn’t bothered. What a shambles of a place!

You’re probably wondering what is with the mixed reviews. I visited this branch today and there were a few issues with our food orders. The manager Jhon and his colleague Sian were absolutely amazing and super accommodating to us. This is the first Nando’s that I’ve been to, that took accountability for the behind issues that impacted on their customers. Jhon was extremely apologetic, gave complimentary drinks and refunded our food order…. Regardless of the food and atmosphere score, the customer service in the restaurant was A1 and for this reason alone, I would return again as I’m satisfied with their service delivery and efforts… Thank you again Jhon and Sian!!! Ps, to those who think I’m spelling John incorrectly, I’m not, the guy was unique!

Nandos at Kensington High Street is halal . I went to have dinner at around 5pm and the place was quite full . The food quality and taste was as usual great but I was not happy with the cleanliness standards. The service was also ok and overall it was an ok experience.

I haven’t eaten Nando’s since 2019, thank you fxxking COVID-19. Today I finally walked into Nando’s, after my dinner, I still went to a Nando’s, to treat myself a happy evening in London. I’ve been settled to sit a corner table, that was really nice for a single ASIAN male. I ordered via QRcode and paid by table, a waiter sent my drink glass, and I started to surf social media apps, I didn’t noticed that had been half hour long. Well, tableS next to me had been served but I only had one glass!!! I asked a lady I wanted to leave and refunded, she asked me did I order, then I showed her my glass. In 5 minutes, my food came, the chicken is still delicious, but I really don’t like what I’ve been through. I couldn’t help but wonder, is it happening to an ASIAN guy normal? Or happening to a single ASIAN guy normal? I still love Nando’s, after all, but I wouldn’t recommend Kensington High street branch.

Eni was an amazing host, came through with the right energy and overall made my experience 10x better! big up Eni

Fantastic staff and food came out hot and fresh...but it took a little bit of time for specific menu items

The staff was super slow. Took so long to get our food, and when my friend called one of the girls in red uniform, completely walked past us like nothing…

Food was not well cooked but overall was nice. Halal certified.

Chaotic. Order mixed up many times. Congested seating. Unclean washroom. Chicken is okay if not slightly undercooked.

Worse place to eat. It’s a mess, the food is always cold, and nothing is organized and it's dirty. One staff does most of the work and the rest don’t care. It’s a shame as it’s getting worse.

Nice place to have meals with family or friends. Freindly staffs. Tried the family set, delicious.

Food was amazing, as always. The upstairs of the restaurant was quite busy and fairly noisy, as tables are quite close together. The downstairs seating area is much quieter and more spacious, so ask to be seated downstairs for a more pleasant experience. One of the waitresses was amazing! She was so attentive, efficient and extremely helpful. On the downside, other members of staff were very slow. Service could have been quicker on the whole.

Distinctive Dishes It has branches in Riyadh that feature different chicken dishes

Service is far from spot on. Kept reminding them of what was missing from our order. I advise you pay attention if not they will forget an item from your order

Chicken was not as good as it used to be. Not properly grilled.

The worst branch, service is very slow and waiters are rude. Manager is of no experience or management skills. Extremely unprofessional.

The food is good, but the service is very poor. It gets really busy very quickly, and there just aren't enough staff. The pass gets so packed with food that the chef's are running out of space. They're producing the food in good time, but there's too few people to take it to the table. End result is that the food service is very slow, the staff are running around like headless chickens, and people are getting peeved at the length of time it all takes.

i had an appointment with a eyebrow specialist, but had arrived very early was lunch time too soo looked around and spotted this halal nandos spot which was a short walking distance so we jumped at the opportunity at eating lunch here, i was soo pleased to have chosen going there it didnt let us down at all infact the atmosphere was so pleasant we stayed and had desert too

The chicken burger is maybe a bit small, the bread bun is so soft it breaks as soon as you start eating (just a suggestion) and fries could be better (more crunchy and warmer). But... not bad. I paid 18£ for small burger, fries, 1 dip and a coke.

Eva is the nicest person I ever seen in a nandos restaurant, she is very kind and professional.

Very nice food very nice atmosphere

A very good grilled chicken was good experience

The boneless thighs are really tinder and delicious, the Portuguese salad is amazing also the spicy rice. Really friendly and helpful staff.

Beautiful place to visit and Nandos has amazing variety 😍

Excellent food and outstanding service. Thanks, Charmi

Dear Nando’s Customer Service Team, I am writing to express my disappointment with the service I received at your Kensington High Street location on 17/06/2024. My experience at your restaurant on this occasion was far below the standard I have come to expect from Nando’s. I arrived at the restaurant at approximately 17:25. Despite several staff members being present, no one greeted me or acknowledged my presence. After waiting for another customer to complete his order, I prepared to place mine. However, at that moment, a woman approached the counter from one of the tables to inquire about placing her order. The woman was unsure of her order and took an extended amount of time to decide. As she was considering her options, I politely asked a different waiter if someone else could assist me with my order, given the delay. To my surprise, the individual who was taking the woman’s order overheard my request and interjected with an attitude, stating that I needed to wait. When I asked to speak with a manager, this person claimed to be the General Manager, Lucas. His manner was dismissive and unprofessional, making it clear he had little control over the service and atmosphere of the restaurant. Feeling disrespected and frustrated by the lack of basic customer service, I decided to leave without placing my order. I am very disappointed with how I was treated, and I find it unacceptable that a manager, especially someone who should be setting an example, would handle the situation in such a manner. I hope this feedback can lead to improvements in how customers are treated at your Kensington High Street location. I look forward to hearing how this issue will be addressed. Thank you for your attention to this matter. Sincerely,

Good nandos, spoilt by ill mannered kids and parents. Staff were very professional and polite. Food was hot and fresh. Can't fault the food.

Staff weren't interested and extremely slow

As an American visiting London I was told that I HAD to try out Nandos. Great Food, Has good spicy options or you can order the chicken plain if you are spice adverse. Easy to order from your phone or at the register and the staff were all helpful and polite!

This is a good Nando's. The food was cooked well as usual, it's in a convenient location, not far from several hotels and Kensington High Street station. The only reason I didn't give 4 stars is because during my meal nobody came round to check if everything was OK. The check has happened at all but 2 Nando's I've visited (this one included), so it was noticeable. It was busy, so that was probably why, but still, good courtesy is always a plus.

First halal Nando's I find in London. Delicious food and the price is good.

Poor customer service, worker was confused and the Manager had to step in to take the simple order. Toilets were filthy. Very disappointed.

Americans: it lives up to the hype. Muslims: this location serves halal.

Very unorganized. Order through the app, but staff still miss half of the order. No soft drinks. Very long wait. Another staff insisted on taking a plate while we were still eating.

Staff are nice but overwhelmed, drinks glasses never came, food taking an age, they’re out of pretty much everything. Worst Nando’s I’ve seen in a while ☹️

Excellent restaurant with great options from dishes for children to dishes to share. Very good atmosphere and well decorated. The staff is very attentive.

Great customer service, attentive and friendly. Very clean, as soon as a table is free they clean and make it ready for the next customer to make sure a customer is not waiting for long. Lovely staff and great atmosphere. Much much better than the one in park royal.

Food is out of this world. Simple formula of one dish but various sauces makes it so interesting and tasty. Very relaxed atmosphere Recommend it 110%