GG's in Swansea

I arrived to find my husband and son already seated as I was joining them later. No one had acknowledged them in the ice-cream parlour. I asked a young girl how we order and she told us at the bar. Went round the maze to the bar area and served pretty quickly. I asked for a waffle and bacon but apparently, you can't have both as waffles are made in the parlour and bacon in the kitchen. Ok can't be helped so I ordered something else. The woman with bobbed grey hair was not rude but curt and did say thanks. Half way through eating my blood sugar were dropping rapidly and my husband had to go and order a juice. he was quite a while and so I got up to see where he was but he came back in empty handed, I drank my son's juice and my husband said he was standing there and the bobbed hair woman shouted at him that she was too busy to serve him. He came and sat down and I could tell he was angry, swallowing his food. He left soon after that and my son and I stayed. My son wanted a crepe to take-away and so he went to the bar to order. I went after 5 mins to find him and he. hadn't been served. Then, a young girl came over and took his order. Whilst, we were waiting we found it quite stressful in there as the woman with bobbed hair was making phone calls and there was a strange atmosphere from her, rushing about and taking up the bathroom and corridor. No one smiled or made you feel welcome and we found it cold, uninviting and a confusing place. My food was pretty good though.

Sat down on a table that didn’t say reserved , ready to order food . Woman with a bob haircut who looked like a bowling ball , think it was the a manager of sort . Very rude , asked us to move as it was reserved and told us to go and sit in the tent

Don't bother goin for a coffee taste like it been in a stll all day... Bitter no biscuit simply awful...................

We arrived for coffee and left nearly 8 hours later!! Had a superb lunch and drinks and finished with amazing ice creams. Shout out to the incredible staff, especially the young man who wrote down their entire range of ice-cream flavours for my wheelchair bound sister in law. What a relaxed atmosphere to catch up with family on a sunny day

Visited GGs gelato parlour this morning with 24 members of our day club charity for various snacks and coffees. The staff were friendly, helpful, and were really efficient in coping with all our different orders. Nothing was too much trouble. We have visited previously for their gelato which is really delicious. Very conveniently situated with ample car parking nearby.

Arrived here with not much acknowledgment or smile/welcome by staff- (especially the two older women). Breakfast items were good but the waffles were not right - tasted weird and undercooked. Asked for more cutlery but the lady left and never returned! So felt forgotten ( they weren’t busy). Slow to clear tables. On leaving no acknowledgment or even a smile from the staff - a bit disappointing won’t return.

Beautiful ice cream service was excellent can't fault anything, the staff do an amazing job, queues out the door and they still deliver. Keep up the good work

Lovely place and it could be amazing but the staff need supervision. Waffles not available because they were too busy to make them. They need more staff to cope with the demand. Got the impression the young staff just couldn’t be bothered. I wonder how much business they miss out on because of it. We weren’t the only customers who were left disappointed.

If you are Gluten free especially this is definitely the place to go . Sunday lunch was so amazing so tasty to be able to have everything gluten free cauliflower cheese gravy everything cooked to perfection highly recommended 🤩Even all the menus from breakfast to evening meal so much choice for us ceoliacs I will be returning very soon thank you very much chef and staff outstanding 😋

Excellent Party my son who just turned 3 loved every minute of it. Staff were lovely and so welcoming. Loved his party bag and games. Unfortunately I see in the reviews a terrible comment. I witnessed what happened and staff were lovely and professional. Staff don’t deserve to be talked to in a demeaning manner. Definitely be comming next year and looking forward to Christmas party.

My little one loved this from start to finish! The staff were great helping the little ones with their scavenger hunt which made the experience even better. My little one loved the food and music. The toys and games provided were great and everyone seemed to really enjoy.

We attended the children’s Halloween party with the whole family. Children aged 11months to 7years old. The party was fantastic, well organised and well thought of for all ages. We paid £5 a ticket. Which was a great value for money.. including buffet food and squash for the children, multiple games, face painting, tattooing, disco (Halloween music) and also party bags on departure. They also supplied a ball pit for the younger children and included a parents game at the end. Safe to say the parents enjoyed too. Staff were very pleasant and helpful to all children. We are looking forward to the children’s Christmas party.

We attended the Halloween party last night with my 15 month old who had a ball. We certainly had good value for money, plenty of food, games and soft ball pit for the little ones, she loved the dancing. The prizes for the best dressed were £10 gift vouchers for the ice cream parlour which I thought was very generous indeed! We also had a little party bag which included baby food products suitable for her age which was a very sweet touch at the end. The party was small, intimate and well organised in my view, the children all seemed to enjoy. My only niggle was that I didn’t win the parents egg and spoon race! But there’s always next year!! Would much prefer a smaller intimate affair than the busier ones. We will certainly be booking the Christmas party if they have one. Thanks for a great party!

I attended GG's halloween party on 30/10/23 and can honestly say I was so shocked to see how much effort had been put in to the event for the little ones, it really was wonderful to see! Every last detail had been thought about from the food, games, music and decorations and they even had free tattoos and facepainting and all for £5! It was perfect for children under 10 and despite the weather being atrocious the staff did what they could to keep the event going ahead in a heated marquee for the children where they had their own space away from the main pub to enjoy and of course the parents could relax too! Staff couldn't do enough to help and interact with the kids, it really was a fab night.

I took my 15 month old to the Halloween party. I was blown away at the value for money. The food was outstanding and plenty left for the adults too 😍 there was soft play, management done a fantastic job at organising many different activities from face painting, dance games, soft play and much more. The deco of the whole place was spooktacular. Party bags were full of treats that suited the children’s age. My little one had the best time. Thankyou ❤️

Incredibly disappointing visit for Halloween party for children. From start to finish this event was badly advertised and disorganised. Firstly, we were told after calling on the day to see if we could book tickets we could just turn up. We arrived and were told that they were fully booked. We were disappointed but decided to buy ice cream any way (spent nearly £40 on drinks and ice cream). 30 minutes after the children’s party had started we were told there was room after all. I paid the £5 per child (both under 2) and entered the marquee. This was certainly for older children and not suitable for toddlers. My granddaughter wanted her face painted but was told she was too young. The lady doing the face painting was very rude and abrupt. After this disappointment we could see the face painter speaking to another member of staff about us. This was quite intimidating and I felt uncomfortable The food choice was quite poor. Jam or ham sandwiches, crisps, jam tarts, mini sausages and chicken nuggets. Not a healthy item in sight (such as carrot sticks, cucumber etc.) Adults were bringing alcohol into a children’s party. The music was not really suitable for the children. The marquee was leaking and there were trailing wires everywhere. I was putting one of the children in the pram as she was tired, when I was aggressively confronted by what I would have thought would have been a senior member of staff asking what my problem was. She did not introduce herself so I assume this would be her position within the business. She told me I had upset members of staff because I was complaining. This was a private conversation. that I had with my daughter about the disappointment of the event. Not anything I felt like sharing with any member of staff. The member of staff should not have been listening to my conversation to start with. Then the lady who was painting faces also decided to join in having a go at me. This was incredibly unprofessional and left me feeling quite shaken up and humiliated.This was a children’s party and not the place for conflict. I would have just left without saying a word to anyone about my experience other than the family members I’d attended with. We felt we then had to leave after getting into a dispute and she told me to “jog on”. If the member of staff had any issues with me she should have firstly taken me to one side and introduced herself and asked me to share my concerns in a civilised manner. I was a regular visitor to GG’s but now never ever wish to return. This confrontation was completely unnecessary. They were happy to take my money and happy to make me feel worthless and attacked in the process. We were only there about half an hour!! Unfortunately, the way I was treated and made to feel forced me into writing this negative review. Like I previously said, I would have left quietly and not felt the need to leave negative feedback. However, after the confrontation I feel the need to warn others of what they may experience if they attend one of these events. There are plenty of other businesses in the area who put on these events that are well organised and you are made to feel welcome. We had asked upon arrival about the Christmas event and would have booked. After this experience I shall be going elsewhere and would advise any other potential customers to do so.

First & last visit to GG’s! I visited on a sunny Sunday morning & was surprised to find how quiet it was, now I know why. The tables all needed clearing despite the fact that the staff were indoors chatting, the coffee (latte) was awful, 3/4 froth & it had a disgusting after taste (Coaltown coffee). The ice cream display was only half full & very disappointing. I’ll stick to my usual Mumbles ice cream parlours in future, they know how to do things properly.

The BEST ice cream ever! So many flavours options and the service is always brilliant. I have a bit of a journey to get here but it is worth it and The Estuary next door serves lovely food if you want to grab a meal as well. Highly recommended for all ages

Ordered 3 crepes - nutella & strawberry, choc & strawberry, and galaxy caramel. The first two came out and then we waited 20 minutes for the third. The nutella crepe was really hard to cut and very chewy; and the strawberries on both were paper thin slices so you couldn't really taste them.

Best ice cream around will knock spots of local other companies Turkish delight was excellent also white chocolate cherry devine and service was spot even tho it was busy served quickly and with a smile gg you got this right

Terrible service. Run by three young people who were working very hard to cope with the long queue of customers. After waiting 50 minutes in the wrong queue to order my dessert I gave up and left. A tip for the managers: be on site to help staff Organise queuing customers by telling them where to go. Place menu’s on tables together with instructions how to order. Ensure tables are cleared and cleaned Have waiting staff on outside tables. Instead of cutting staff on sunny days have more staff- check the weather forecast and staff up and make more money. Very disappointing experience which could have been so much better as the ice creams and desserts looked lovely

Visited Estuary Bar on 6th May for a friends birthday. Staff were pleasant and attentive even though it was very busy. Amazing selection of tapas, something for everyone. We were a group of six and food was served piping hot, all at once and absolutely delicious. Will definitely go back .

firstly would like to make clear this review is about the eaustry not ggs but you have to review under ggs came here a week ago and from the start to finish we were all genuinely shocked as soon as we arrived the 2 women at the bar were extremely rude and judgmental made the whole experience uncomfortable then the older woman served us with a stinking attitude which non of us understood as we were all very pleasant and polite then as we asked for a menu she handed it to us and we went outside where others were sat and the blond woman being very helpfull and nice to others and dismissive and staring as if we were a problem as we went in to order she then informed us we would need to wait an hour and a half till we could be served personally i don't know why you wouldn't make that clear when we asked for a menu after all that we decided to leave as the woman made us feel unwelcome and certainly needs to cheek her attitude as we are local girls we found ourselves there relatively often but now will NEVER go back we left and went to the rake and riddle another favourite of ours and thought why didn't we come here al along don't waste your time for average tapas take your self to the rake and riddle.

Dont waste your time going here if you are vegan or have a dairy allergy as they wont have anything available. When they first opened they used to have a decent selection but since they have made their money they cant be bothered to keep...

I attended a baby shower here. We were in the marquee but even in this weather it was lovely and warm, with heaters you can turn on and off as you wish. It was the perfect setting. It was set up beautifully with lovely friendly...

Yesterday I visited Gg’s/The Estuary for a Baby Shower. The venue was a perfect size, which was hosted in the marquee at the back of the property. It had built in heaters which you could turn on or off. The food was top quality. You...

Went to a lovely Baby Shower in the Marquee, the afternoon tea was amazing with a glass of Prosecco came on individual slates which was lovely, lovely venue, friendly attentive staff highly recommended. The photo had another two sandwiches when arrived but had already eaten...

A minute on the lips a lifetime on the hips and absolutely worth every mouthful. Lovely choice of gelato and also tapas.

Went here with Grandma and child. 2 scoop ice cream over flowing from carton. Needed eating asap because it was melting. Had to wait for the pancake, which came after we had finished our ice creams. Had choc glazxy - too much Choc and very...

Superb ice cream ! I love ice cream so very fussy and this was amazing! Loads of great flavours and excellent portions. Wish we lived nearer..

We were surprised to find that GG's opened till 9pm - how often in the past we would have loved a quality ice cream sundae after a meal out. We chose to sit in and build our own sundaes consisting of three scoops, three toppings,...

Exceptional desserts. One of the best crepes I have ever tasted. The chocolate sundae was huge and definitely one to share. Friendly staff . Dogs can sit outside under cover in the marquee. Can’t wait to come back.

There was a lady on the till who was great, no issues at all, when you get to the ice cream part that is where the teenagers are, they have no idea what service is, they were covered in ice cream, not interested at all...

Nice inside but crepes and waffles expensive. Arrived on a bank holiday weekend asked for a waffle later told there were no waffle mix left(obviously don’t produce their own). Crepe’s were hard in patches but ice cream was really nice, sadly though a strand of...

Visited Gg's on Saturday with my grandchildren. Was greeted by a pleasant young server who showed us to our table. It was extremely busy at 3.30pm, but staff seemed polite and calm whilst dealing with the rush. Icecream was delicious and service was great. A...

Went for ice cream today around 5/6ish and had ice cream scooped by lovely blonde girl with plaits , unable to catch name but she needs the recognition she deserves . Ordered 2 scoops of bueno and was astonished by the professionalism of how she...

Visited Gg’s on a Sunday afternoon. It was rather busy and we waited 20 minutes for our ice cream. The staff were very slow and appeared inexperienced. It seemed there were no adults running the place. Staff weren’t particularly polite or enthusiastic. Asked for 2...

Lovely ice cream but the young server has a terrible attitude. Throwing scoops around in temper when unable to scoop in to the cones due to ice cream being too hard. Huffing and puffing with her face down to her boots. If you don't like...

Loved GG’s ice cream. So much so we went 3 times in 1 week. Loved the raspberry ripple. The scoops were big. So tasty. Good location. We also went back and had waffles which were delicious.

Four generations of my family had lunch here today. It was wonderful. The halloumi and avocado sour dough toastie was so tasty and the ice cream and waffles for dessert were to die for. Service was excellent and the ambience was lovely. And you can...

Refused to sell - not give - but sell me a glass of milk so I could give the bay some milk so we could drive home and let him fall asleep. It’s summer so didn’t need it warming up, just wanted some milk. Outright...

Absolutely loved the ice cream can't wait to go back and try the restaurant. Great service. Clear covid measures in place.

I booked here as a brunch option for me, my dad and my daughter when it was still outdoor seating only. It was windy (screen panels could potentially be a bit more secure because they were a bit of a hazard) but the social distancing...

Called for a brunch with kids. They had waffles which they love but fancied something savoury, myself, Welsh breakfast on sourdough (cockles, lava bread cake, streaky bacon and egg); FANTASTIC. Only criticism / feedback? offer salt and pepper, as I Could have done with just...

Just the best ice cream around...Joe's ice cream used to have the edge but GG's knocks spots off them now. So many lovely flavours to choose from and new ones everytime I visit. Well worth a visit

One of the best ice cream and deserts in Swansea. Ice cream is soft, fresh and full of flavour. Plenty of flavours to choose from so guaranteed to be a happy chappy upon leaving.

Lovely venue. Decor is nice, staff are friendly and helpful. Good selection of ice creams and coffee. Been here 5/6 times and will be returning.

This place is in the wrong location for starters. It’s not suited to the surrounding area and is far too out of the way to visit again. It’s absolutely freezing inside. They did close the back door at one point but someone opened it and...

Popular stop for families and cyclists, easy parking, spotlessly clean, lovely staff, ice cream is amazing and the chocolate brownie, well that's in a league of it's own. Definitely recommended and will certainly be back again.

My kids love ice cream, so there was no doubt they would enjoy having some here. There is so much options to offer to satisfy everyone's taste. Highly recommended and worth the visit.

Good, high-quality ice cream on offer as well as excellent coffee too backed with highly efficient staff. Thoroughly recommended.

Lovely ice cream and 24 flavours to choose from. They change the flavours sometimes too. Worth a visit but beware of wasps outside in the summer.

Popped in for two ice creams and thoroughly enjoyed,delicious.big carpark right outside with a fish and chip shop across the road.

Too many flavours too chose from I love the sorbet . Highly recommend a visit if you visit The Gower

We enjoyed our visit. The ice cream was tasty, the setting was fun and comfortable and the staff were friendly.

Just had my first hot drink out, unfortunately we were served by a boy not wearing a mask, and who handled my glass of hot chocolate by the body of the glass, not the handle. After people moved from a nearby table, it was not...

There is no doubt its good gelato but today was disappointing. The staff are using the same scoup mixing it with other flavours. I ordered Coconut and Mango only there was no coconut in it at all but a big blob of raspberry sauce smeared...

OMG. Absolutely stunning. Service is fab, staff are friendly but the food and drinks are outstanding.

I have visited GG's a handful of times since the summer and always enjoyed their ice creams. The reason I have given 4 stars is that I don't like that a few times they have held the cones without a napkin around it for hygiene...

We loved gg's it is one of the best ice cream parlour I have ever been to. It is really relaxing and really fun

Turned up at GG’s at 8:30pm , drove quite a long way to find out it was shut. I had double checked online for opening times which state till 10pm every night, and wasted an 30 minute journey for nothing. Absolutely disgusting, I dread to...

Really like GGs a great new place to sit whatever the weather, outside on a sunny warm day or inside warm on a cold day. Well priced savoury lunch snacks and yet to try the what looks like a great choice of nice creams etc....

Great stop off point close to car park .quite a new place which is very clean and modern. Nice themed inside cafe and having a really good selection of icecreams.

Excellent cafe and Bar. Most will stop for an ice cream or coffee which is excellent always! However, there is a lovely bar within the building and is warm and comfortable for all. Parking is easy as there is a public free Car park opposite...

Came here for mine and my sons birthday back in August and my family loved it. Big choice of flavours of ice cream and loads of toppings. If you’re not a dessert person then there are coffees and various other things to choose from. Definitely...

Took my family Sunday afternoon,ice cream flavours are very good variety and tasty,however the wait for crepes is very long and must say like rubber so avoid,waffles look much nicer.Nice staff decor and surroundings .

Right guys me and my friend came here today as we fancied trying something different but what a shock. I would highly not recommend this place, the service was not good, my waffle was cold and had hardly any sauce and topping even tho I...

Called in for ice cream with our grand daughter . Loads of choice of flavours . Very good ice cream . would definitely recommend this place.

Excellent food, excellent staff and very clean. The views from the restaurant is wonderful. Can't wait to go back.

Food excellent was going to take a picture but it looked to good so had to get stuck in. Staff are a credit to the company very polite. Will recommend this place highly.

Love calling in GGs. Something for everyone. Great Gower ale in the bar and fabulous ice cream and sundries.

Been three times each time a disappointment. There is nobody in charge too many too young staff. Savoury food is over priced and the only nice part is the Foccacia which I understand from staff is made by a bakery in sketty called Kirsty’s. Timing...

Fabulous ice cream good range of flavours. It was very busy when we went but worth waiting for. It would be good if they had a list of flavours visible to choose from before you get to the till as it would save time waiting...

The position of the tills needs to be changed, there were people queueing all over the place and orders being racked up with no one actually getting what they ordered, so many people behind the ice cream area is an accident waiting to happen. Not...

Heard positive reviews from friends and family so thought we would visit as in the area. Busy inside. Only table available needed a wipe and previous customers dishes hadn’t been removed. No menu on table. Ordered cake and coffee. Paid, then told 5 minutes later...

Well I was not expecting that. Great place, friendly staff, nice flat whites, cool bar area, plenty of parking, very clean toilets but most of all great tasting ice cream.

Marilyn and me were keen to visit gg’s Gelato Parlour as I am a big I cream fan, great choice of Gelato and nice friendly staff, great location, opposite a great fish and chop shop too, Roma that is. I did enjoy the double cone...

The flavours all sounded amazing, I plumped for the lemon meringue.... delish and my daughter went for the Bueno, she said it was amazing. This will now be a regular stop off for us on our way down the gower...... amazing :)

Lovely to have somewhere else to visit that has excellent, barista made, reasonably priced coffee along with what looked superb icecream.

Visiting family in Crofty and decided to pop into GG's. - Eton Mess crepe was delicious. Superb prices for the lovely location, will be back!