Costa Coffee in Swansea

I had the pleasure of visiting this Costa Coffee shop recently (18/11/24) and I was thoroughly impressed. The atmosphere was warm and inviting, with a well-maintained and clean seating area that made me feel right at home. What truly stood out, though, was the staff. The barista who made my coffee (I wish I’d caught their name, they were working around midday) was exceptionally friendly and professional. They took the time to prepare my order with care, and the result was one of the best lattes I’ve ever had from Costa. Perfectly smooth, with just the right balance of flavors. It’s clear that this team takes pride in what they do, and it made my experience all the more enjoyable. I’ll definitely be making a point to visit this location more often. Great job, and thank you for the wonderful service!

Very noisey no attempt at deadening sound levels

Costa Dunelm side. Service appalling! Hardly any choice of toasties, panini's etc. Child vegetarian. Place exceptionally quiet so no excuse to restock fridge. 3 members staff for 6 customers who'd been served. Asked for latte but info re: flavours poor. Paid for cake but didn't serve it, colleague checked order & saw it was missing. Barista couldn't wait to go into stockroom chat. Won't visit again.

Bit on the pricy side but good food

lovely place nice staff fabulous 👌

Always friendly yet professional service in a clean environment.

Stunning coffee, stunning cakes! Lovely atmosphere - just a perfect way to spend the afternoon with my wonderful wife.

Love costa love there drinks and food

Always happy staff with quick service

Always a pleasure in Costa and this morning was no exception. Great service with an exceptional flat white. Thanks a million guys and we'll done Costa 👍👍👍

Great coffee in a friendly environment

Lack of toilet roll twice! Not a nice position to be in when you do a number two, and then realize there is none. too few people on shift - mid sunday seemed rushed with dirty things piling up and basic supplies not replenished. Also due to rushing food put onto just washed, wet plates and trays, butter grabbed and thrown onto plates. The people likely want to do better but have no time.

Understaffed with dirty tables. Slow and poor service. Asked for table to be cleaned and cleared. Had to ask twice to be told they are short staffed. Won't rush back. Place was messy and dirty.

Love a coffee with the family on a day off. Plesant visit.

The service here is so slow you could cook a 3 course meal while you're waiting 😶😒There are 2 coffee machines on site but even though queue is up to the front door they're only using 1. I wouldn't bother if I was you.

Met friends and enjoyed. Coffee and food 1st class. Staff very pleasant and helpful. Seats a bit uncomfortable.

Only one person working in the whole place, poor girl was rushed off her feet. She did an amazing job considering she had to do everything , she deserved a medal but Costa should not have let this situation happen.

Friendly staff and nicely decorated.

Friendly service. Good selection of food. Nice place to sit and relax and avoid the shopping. Lost a star for being over priced and serving me a slightly dry croissant (cost over £6 for s large late and croissant).

Not too busy. Tasty toasted sandwiches.

Service was slow, coffee was average!!

I normally am not negative, but I felt this service was poor. Went in at lunch time and had a coffee and then a green tea. The staff couldn't hear me due to the headsets they have on and the "shield" over the tills. There was a lady in front of me who order toast, and only when it was given to her was she told there was no butter. The tea I had didnt have the tea bag in the pot and I think the wrong glass was used. I know it was on the bank holiday and it was steady, but this did not match the service we have come to expect from Costa's.

Only takeaway at moment but still lovely, can sit in now and enjoy the coffee and cake

Always enjoy costa coffee whenever I visit other areas

The atmosphere is great, the staff are all wonderful, they're friendly, nothing is too much trouble for them, they keep this place looking great. I cannot recommend this place enough, love it!

OK, but the coffee roast is pretty bitter.

They very good very helpfully most of the cafe we been two always look forward going back to some one.

Super friendly staff!! Always ready to help!!

Great coffee and friendly staff

Excellent child friendly service and good coffee

Hand sanitizer not working on entry. Tables dirty with trays etc on tables. Cleared and cleaned our table with own wipes. Toilets horrendous. Needs more staff . Wouldnt rush back .

Great coffee. Love the different blends they do

Pleasant place to take a break. Delicious hot chocolate. Xmas special.... Terry's chocolate orange

Always good service but sometimes the tables aren't cleared. Not because they are too busy but maybe short-staffed

Nice place ,Nice staff ,good coffee

My husband and i went to Costa coffee Pontardulais road fforesfach swansea 26/9/2021 ordered food by a young girl working on her own Excellent service friendly polite after we had finished i took my tray to counter and asked the young girl her name so i could give feed back her name is Chloe Bricknell she is a credit to your company .

Very slow service but good coffee

Great coffee and food. Great customer service

Fantastic coffee and toast Staff extremely helpful Very clean

Lovely range if snacks and drinks. Public toilets, outside seating, track and trace.

Went for coffee for the first time since they were allowed to reopen. It was a strange atmosphere because of the covid rules, which doesn't allow a lot of people to sit inside and the fact that a lot of tables were for six with only one or two people on them. The coffee was to a good standard as was the service.

great cup of coffee and I don't have to get out of the car

Very helpful despite all the difficulties with lock down and shopping

Lovely friendly staff and lots of covid safety measures in place!

Lovely place. Staff very friendly loving the black forest hot chocolate 😘

Good all round heated area at the back, helped isolation.

Lovely cup of coffee and they were very good keeping to the covid regulations

Over priced and distinctly average

Excellent coffee as long as you get the A team serving the B team not so good :(

Friendly staff and very clean shop

Robin and Liam were really great today. So lovely and friendly!

Apart from being "welcomed" by a Rottweiler-like female assistant, nice coffee as ever and really nice Italian Lemon muffin...

Arrived at 10.30 am, with only 2 people ahead of me in the queue. Waited nearly 20 minutes to be served. Requested a hot chocolate made with water only. The person serving stated that he had to check if he was allowed to make it that way. I explained that other costa shops make it that way for me. He checked with his supervisor, who said it was company policy to make it with milk only. I asked why and explained that other Costas prepare it with water. The supervisor said that they we not allowed as it was company policy. I asked for a hot water instead. The supervisor came to speak to me whilst I was waiting in the queue for my hot water-and a latte for my elderly mother-she explained that the preparer could scaled himself if he made me hot chocolate with water only.... what happens with a pot of tea I asked.... that was different she replied. They had to heat the water to 200 degrees and the server could scald himself!!! Why would they heat the water to 200 degrees? Water boils at 100 degrees. Company policy?????? Shocking service. Uneducated responses. Will definitely never return. Head office should be made aware of the ridiculous claims the manager makes.

Terrible and slow service.. 2 staff working. Go to the one across the road!

Working in retail I understand wanting to go home on time but I’d been waiting in the queue for 10 minutes when I was told I had to leave as they were shutting at 5 however it was 4:50. When I mentioned I’d already been waiting for 10 minutes with my children, the manager just became rude and disrespectful. I left the store and definitely won’t be returning. You shut at 5 for a reason not 4:50 and don’t turn paying customers away, disgusting customer service.

Clean friendly staff awesome place to unwind relaxing atmosphere so glad your all back in work 🥰

Hot choc good Cortado awful senior member of staff served me so it was surprising Quite an officious attitude threw coffee away Coffee varies from one Costa to another

We normally go to Costa cwmdu it is great. This one is horrible the staff and manager Sara Smith is so rude. I asked for a little extra coffee in my drink as it was weak and she started shouting at me telling me the measurements. I told her not to bother if it was too much for her.i would of paid for the extra I just wanted a bit more.when I sat down Sara the manager came over and started showing me the measurements in the cups I told her I knew the measurements but it was too weak she had put too much water not enough coffee but obviously she knew best. I could hear them gossiping about us the whole time.i will never return to this one again as it rewind my whole day.she should be ashamed to be called a manager

Superb coffee, lovely cakes, nice and friendly staff, nothing was too much trouble (I'm quite fussy with coffee)!

We went at a very quiet time but the tables were dirty. No differentiation was made between the regular and skinny cappuccino.

YOU HAVE BEEN MISINFORMED I DID NOT VISIT Costa Coffee Fforestfach this morning I just passed it walking from Marks and Spencer Food Hall to my car. I have not been able to rate Costa Coffee but to be able to send this message I have ticked the first star.

I can't get enough of Costa. Absolutely love it. Staff always friendly and nothing is too much trouble. The winter roast blend is stunning. We had ham and cheese toastie, absolutely delicious.

Terrible experience with assistant coughing and sneezing with little thought of hygiene

Fast friendly service. Excellent coffee.

Asked for a table to be wiped and was handed a wet cloth to do it myself. Customer service not great

Went to pick up my paid for magic bags x3. Only to walk in and be told they had refunded them cos apparently there were no wastage. Very annoying.

Great place to meet up. Easy to park

Lovely and clean, good atmosphere and friendly staff, one of the quieter shops but that's fab

Perfect for coffee lovers like me

Lady serving said she wasn’t supposed to wash out my reusable cup so I could have a coffee. Did it reluctantly in the end. Never had that anywhere and in fact other places say they wash out as a matter of course.

Very friendly staff, always enjoy their coffee

Costa is Costa wherever it is - this one's in a retail park. Either you love it or not but serves a decent cup of coffee =]

First of all they gave us a dirty plate, then there was a black hair on my banana and pecan slice. Will be boycotting......

Much nicer than the Costa across the road, but again very noisy when it's busy. It would be great if there was a wall or screen between the coffee machines and the seating area to block out some of the noise. It would be good if they had the book shelves for purchasing books to donate to the Costa Foundation like other Costas have. Easier to park than across the road as well. Staff friendlier in the Costa too.

Not pleased with the service at all wanted 4 butters with 2 slices of toast but only allowed 3 and had to pay for the 4th not impressed at all.We are very loyal customer and have never been charged before.

Wonderful coffee/hot chocolate perfectly made by the amazing, friendly, helpful barristers. Nothing is too much trouble 😊.

Little slower than usual Costa's, but very clean and drinks made to a good standard :)

If you like Costa Coffee then this place is a must. Not as noisy as most Costas' the coffee is always of the same high standard and the staff are first class!

I recently visited Costa with my partner as we own a coach company in Ireland and we travel to find recommendations for our customers who visit wales often, the staff were very friendly and the girl that served us was Sadie, she was so nice to us and quick at serving us too, the drinks we ordered were delicious, she was outstanding and kept the tables clean and clear. Would definitely recommend as she made us feel welcome and comfortable !!!!!!

Good coffee shop that is a bit on the expensive side

Conveniently placed Costa with everything you'd expect. Somehow always lacking the ingredients for the special/limited edition drinks. We always take out so but always nice and quiet for anyone who likes to sit in.

Came here with my son. Staff friendly with advice on where to go and a nice cuppa too. Well done to all.

CAN'T MAKE COFFEES TO SAVE THEIR LIVES VERY POOR UGH N.A. NOT IMPRESSED

Costa... It's ok when you need a fix pretty much standard in all places. If you enter the shop and it smells like sour milk , leave strait away.

Nice now and again. Massively over priced though. Hence 3 stars.

Costa Trostre: Having to use disability scooter as able to walk only a very little distance. I found staff very helpful, making my visit very pleasant. Latte coffee very tasty, and food reasonably priced.

Very nice place to have a coffee and something to eat

Very slow service....queue really long.... only 2 staff working?

Nice coffee and lovely staff to

Overpriced foul smelling coffee.

Pleasant venue to enjoy refreshments after a little shopping.

Visited this costa on a monday morning, for a quick catch-up with my 4 daughters and little grand-daughter. Very very slow service. very very rude, server named Sadie. Firstly she was asked to replace a filthy glass with a clean 1, she huffed and puffed while getting a clean glass- no exchange of words, no apology for trying to serve a hot choc in a filthy glass. Second order was for a SOYA hot choc for my vegan daughter. This was served and paid for, and I took it to the table to my daughter who was with her little niece at the table. Another of my daughters also ordered a hot choc. While this was being done, my daughter called over to me and said " shes not made that with soya milk, shes using exactly the same milk to make mine with" . Sadie looked at her - went bright red and said " no im sure i used soya milk". Soya milk at costa is served from a carton and not a plastic bag.Due to the look of confusion on her face I asked her to show me the carton she used. ,To which she refused. I was not confident that she used the soya milk, so I said my daughter would have a fresh one. She snatched the glass from me ,while turning away muttering under her breathe. Then went to make a fresh soya hot choc. she then turned back and informed us- she could not in fact make a fresh one , as she had no soya milk !!!! Not a single please , thank you, or apology was given by this very rude deputy manager, even though i was being nice to her, and considering she had not only used the wrong milk, but had lied about it as well. My daughter had to leave at this point to return to work, so before we left I went and asked the very nice young man who was by now serving, if I could speak to a manager. I was told the manager was not in yet but I could speak to the deputy manager- Sadie.!!!! Considering this woman is meant to be the deputy manager, she offered no apolgy for her attitude .I have now made an official complaint to head office about this shocking treatment of customers. while she may not be vegan, my daughter chooses to be , and to be lied to about her using the wrong milk and then to be very rude about it, is just not acceptable.

Friendly staff, very polite but wow are they slow. Absolutely no communication between the team, none of them knows what the other is doing!

Love the caramelized orange and cream latte!!

Love Costa! I don't think I have ever had a bad cup from this Costa.

Clean and tidy. Excellent service

Enjoyed the latte and chocolate cake.

Thanks girls i was thirsty and hungry

Love the coffee and ham and cheese toasty and Paige is such a lovely barista always chatty

Always a good coffee but sadly some of these shops are beginning to look at bit untidy.