Costa Coffee in Swansea

Only had latte. Was frothy and hot. Only complaint is that if you sit outside, there's no bin to put paper mug in

Absolute rubbish gone here multiple occasions and no WiFi connection every time suppose to be a coffee shop with WiFi sort it out I’m talking about the one in llansamlet Swansea buy Asda

Visited in the evening 3 times this week before the advertised closure time of 10pm. On all occasions, the place was closed and unlit despite a notice saying the drive thru was open. It wasn't. Tried again this morning at 6.45am, and there was no sit-down service. There wasnt anyreason given for the closure or availability of services. Would have given zero points if allowed. From previous visits, I recommend they repair the furniture. 5/11 Place is open after closing for a few days after a makeover. Seems more spacious with a few of the big tables and a seating bank gone. Refurbished seats and other changes, but it has somehow lost a bit of its identity. Can't put my finger on it, but I'll visit a few more times to decide whether I like it or not. Service today was good, and the coffee was as comforting as ever. Upped my earlier one star to three to reflect the changes. 15/10/22. Minutes after 8pm, I called at this Costa Coffee. I'd already Googled the opening times, and I should have been ok until 9 pm. Photo added. Drive through closed and shop door locked. Starbucks won my custom again. 17/1/24. Popped in today to find the opening hours yet again reduced and the coffee still expensive. There seems to be a high turnover of staff, too. I'm getting to the point where I seldom go there now unless I'm shopping local. I am gasping. 20/2/24 Arrived at 8.30pm, they close at 9pm and I just needed a coffee and a sit down, even for 30 mins. Asked for a Skinny (Wet) Latte and said I was sitting in. I was served with a takeaway cup with lots of foam (?). No Internet has been available there over the last few days (see photo). Turnover of staff is very frequent in this outlet and tonight they didn't seem very happy. Maybe it's the outlet, maybe not, but previous staff have seemed happier. 9pm now, so I'm off home, but I was wished good night by a staff member 👌. Night night 👍🏻

Marked diwn only because there dishwasher was out of order. So Cardboard cups sitting in. Not there fault though these things happen.

Called here on 21st January 2024. Jason prepared our drinks was very friendly (actually they all were). I didn't have to clean the table myself (have done this numerous times at other Costa's). As soon as the staff saw that tables needed cleaning, they were there in a matter of minutes.

The most important thing in coffee is taste, aroma and good company. In my case, everything came together. Delicious Mocha, chocolate aroma and the presence of my wife. A few moments and sips of coffee. What more do I need on a cloudy day? The friendly service deserves applause.

Slow in cleaning tables, coffee okay, cakes not bad but expensive for what they are. Isn't the biggest of Costa's and can feel a bit crowded.

Great service. I used the drive thru. Very efficient, quick service, and very professional.

Nice hot coffee, pleasant surroundings, friendly and polite staff.

Drive through worrying slow took 8 minutes to be served just to order a mocha and another 6 minutes to receive my coffee, I understand its busy but would been quicker to go inside to order.

Place is nice, typical Costa restaurant, friendly and over priced

Staff were so charming, couldn't do enough to help.

Lovely coffee but all the empty tables were full of empties not cleared !!

Excellent service as usual today but was touched by the 1 minute silence and the respect shown by staff and customers. Well done 👏

My favourite coffee shop. They make coffee just as like it.

The slowest service I have ever encountered.

Love a good coffee every day, and the puppies love their puppacino's

My boyfriend and I ordered a frappé each and the woman serving us sarcastically said, "Do you know how much we like making those?" She then decided she wasn't going to make them and proceeded to ask over and over again on her headset for someone else to come and make them. Eventually, a younger member of staff came and made them. We didn't ask for anything special or for them to go out of their way to do anything different for us. We literally just asked for something off the menu and we're made to feel bad for doing it. The only reason I haven't given 1 star is because another member of staff made them without a fuss and they were yummy.

Don't you just one of their huge Latte's.

Expensive for what it is, okay if you need to waste half hour like I did. I always say, if you can make it better in the house then it's not worth the money. Nice staff though.

I have been a regular customer in llansamlet costa coffe but after today I will never use again orderd at the drive through as usual order taken promptly but then it just goes down hill v fast . Waited and waited then window opened and was asked if I had placed an order kept waiting some more than abruptly handed my coffe was not asked if I would like chocolate sprinkle and had to ask for sugar . 🙃

Really disappointing Staff member was miserable ordered porridge was stone cold Went back asked could it be warned as it was cold toke it off me and warmed past back and said there we go No apology rude her name was Laura

Tried the popcorn frap, wow super sweet. Have visited a number of times and will be back again soon.

I have spent most of the day wondering what i have done wrong. The barista told me no large drinks so no large latte for me. I turned around to go to starbucks when i heard “oi fatty” u better not be going there. She heard my thoughts. I then got roundhoused by the same barista, no idea how she got to me so fast. On my way out i was greeted by a young man. He asked if i had a mini fillet burger to which i said “no” he then proceeded to grip me and scream at me, wheres my mini fillet burger, then began to cry and ran away. What is happening

Asked for a coffee at 180degrees and was refused, not once but twice, won’t be going back there. All the other costas in the area are so nice and are willing to meet my needs.

Not the best Costa, had toast, hardly toasted, tea was just warm, tables hadn't been cleared. Service wasn't the best, no customer service skills.

Lady (Alison) on customer services very rude , I just asking about chicken sandwiches was expire and she shouted me we just received from m&s yesterday, Anyway from anywhere it was expire chicken , Shame

The staff were brilliant and drink top quality

Tried the new Kit Kat hot chocolate really nice flavour to it

One of the nicest costa coffee shop... Nice layout, cosy corners for meeting friends.

Quick and friendly service. Store was clean and welcoming.

Very busy store sloppy service. Not a nice view or set an example one member of staff full of love bites on neck nit what you want serving you. Dirty tables and sides where preparing drinks and rubbish on floor. Not what you expect from a Costa branch. Very poor indeed

Always excellent service,very polite staff. good atmosphere

I like Costa coffee but pretty standard. It's a Costa!!.

Enjoyable Costa experience. Convenient for Bookers, Asda, the Recycling Centre etc.

Myself and my misses always come to Costa for our morning tea and coffee...won't go anywhere else ☺️☺️

After calling to the drive thru today I have to say the waiting time....(only one car in front of me) was really awful. From giving my order at the order machine, to actually being served, it was not acceptable. Took me ages to draw the attention of the girl serving to scan my Costa app to finally getting my drink...which has gone up considerably. No offer of any sugars & to top it all they had no stirrers!! Will not be visiting again....

Busy little store to be expected but staff are quick and friendly. It's a costa you either like their coffee or you don't.

Clean and pleasant shop. Polite staff. Limited outside tables.

Ordered White hot chocolate large drink with flake and mashmallows Terrys chocolate, hot chocolate with mashmallows 2 x pigs n blanket toasted Non of the drinks came with the extra. The white chocolate drink tasted of warm milk. Pigs n blanket was nice When I called to let them know the staff member was really rude and interrupted me when I was trying to let them know of how disappointed we were. Very rude Was also told they didn’t have any flakes or mashmallow, unsure why it’s an option to select on just eat app?!? . Won’t be ordering from Costa again. Would rather pay extra for star bucks.

Lovely coffee and quick service. Wear a coat though as its absolutely freezing inside.

Costa is Costa.... Or is it?? This is my favorite place to grab a coffee.... Although pricey, the reward card is great... I have had quite a few free drinks. My drink Is always hot and consistent, I know what I'm getting no matter which store I visit. I love the cakes too.

Clean pleasant atmosphere cold and hot drinks available

Will not be returning to this costa coffee again!!! Coffee was not the best and had to argue with the young manager to make a very hot coffee, which was not the first time.His bad attitude let's this costa down. Costa's loss, cafe nero's gain( where the staff are always happy and accommodating.)

Perfect for a quick caffeine injection, especially at lunchtime with outside seating with glorious sunshine!

Usually love this place but my last visit was shocking. Walking up to the front there was rubbish all arounds worst I ever seen. Went inside to order and that was an experience in itself. While in the queue I noticed that the cake cabinet was full of flys 🪰 as there was no door protecting the cakes. People in front of me wanted cakes but I had to let them know about the flys 🪰 when mentioned to the staff they were aware of rhe fly problem as pest control had been out and were coming bacl a week later to see if it had altered. I mentioned taking the cakes off sall and let cistomers know that they can still have cakes you just need to go out the back and get them. And the reply was yes we know the environmental health have been out, well do something about it and not serve fly covered cakes!!! Sorry for the rant but people need to know how down hill this shop has gone, so much so I even left without my coffee and went somewhere else.

Wasn’t keen on the dip on a previous visit. But more than willing to give the garlic one another try Pizza definitely no pineapple Always thin crust is my fave

Member of staff was good, nice coffee but cutlery was unclean

Had breakfast, twice on a week day. Service was pretty fast and the food was reasonably priced.

Had a wonderful bacon & sausage breakfast for two. Two baguettes for later and a four pack of their amazing jam doughnuts 😍

Very clean and spacious place. Plenty of food choices M&S sandwiches and many tempting looking cakes. Great coffee too.

Good but still need to sort out staff levels

Lovely coffee shop ,fab staff

Just called in the for 2 coffees just the second time I've called in this one much like the last time I called in the coffee was cold like the last time I will give this branch a miss next time whont call to this one again really not that good a pity as most of them give good service

Sophie made the Best Oat Capp ever today. Thank You Sophie.

What is the point having the menu board at the window you order ? At the drive through , So your forced to rush a wrong order or actually not even get what you want . It flicks through screens before you can even review it all . I ended up going with out !

Lovely coffee as always, friendly staff whose sure our drinks were how we wanted them and gave a free cake for a birthday which was great. Can't complain.

Busy little coffee shop, nice staff but could do with a few more at busy times like when I visited.

Staff very helpful and coffee great egg mayonnaise sandwiches fantastic staff very busy they uphold Costas high standard

Not bad at all coffee, friendly and efficient service

I don't like their coffee very insipid, but it seems to be very popular

I've been countless times over the years and today was my last visit. Its never given me a good vibe, my orders are always but always wrong. They don't understand the word 'hot'. Not ever. Usually don't get my points added, servers are never happy instore. Go somewhere else, anywhere, but not to this one

The staff are very friendly ! Remember they customers and orders ! Take pride in their work ! I come here for the staff mostly! Cracking team take care of them!!!!

Lovely coffee and snacks 😋 friendly staff

Callum,Emily, Sophie, jess, hannha, james,Martha and anyone i have forgotten you are amazing friendly helpful over worked under paid staff without you getting up early every morning for the public to have a cappuccino (1 shot) then i dont know what i would do keep up the fantastic work guy's keep us in coffee ❤

The service was very slow they seemed to be more interested with the drive through and not front of house

Just popped to Costa in Morriston drive thru and was met by a blonde woman on the microphone who also made our cold lattes. May she get re trained for sounding depressed and demotivated. She sounds like she don’t want to do the job and I really think someone should check on her mental health. Our coffees were cold but I care more about someone else’s mental health as it looks like it’s affecting customers cold drinks. Please look into this thanks!!!

Great coffee, efficient service

Lovely but freezing in there AC too high

Long wait. 1 staff member working at front. 5 at the back.. 13 mins for a single coffee

Busy little place. The toilet area has had a make over, the hand drier still just sprays the water over the walls.

Fairly typical anonymous coffee outlet. Staff friendly but over-worked. Not enough parking spaces combined and too much focus on drive thru business results in substandard experience for eat-in customers.

Very slow the staff always seem to be chatting when there's a que called in twice in the week also there was no hand sanitizer avaliable either at the door

25 mins in the drive through , utterly ridiculous!!

Got very bad recently. Poor coffee and slow service. Go to the one in Birchgrove for now.

Is the second time in few days I went to Costa on the enterprise park in Swansea, and the staff doesn't meet the standards.. No good morning, no thank you for waiting, when I asked to warm up the cup, looks like doing a favor for me!!!

Clean, friendly staff and good coffee.

Helpful staff and we enjoyed our food and drink 😊

Awful service waiting times are a joke attitude on staff appalling staff look miserable I literally waited 30 mins in the drive thru for one coffee

Friendly staff and delicious hot coffee

Best costa around, open before anywhere else always happy with a smile on their faces even at 530 in the morning🙌, is it bad they know the drink you want and start it before you get to the till!!!🤗never had any issues fantastic store manager with great customer engagement along with the staff a great role model, keep it up keep it COSTA🤜🤛

First time I have been to Costa coffee it was really welcoming very clean staff friendly definitely call there again

Alway got to wait and no one in queue.

Called in for a snack and a coffee to see! Except for 2 table needed cleaning Not blaming the staff as they were very busy some of the seats were ripped and held together with gaffa tape not the image to promote Costa Coffee

Staff weren't very helpful and really slow, badly needs a refurb as seats were dreadful (this is where we had to sit)! No covid measures on place, tables weren't cleaned/wiped when people left!

I had a complaint this morning but has been dealt with. Thanks to katie, i am once again a happy customer.

Quick friendly service, just what you need from a drive through

Lovely staff but restaurant needs an overhaul the chairs were ripped and it looked like they been open for years and years when it is relatively new

Bit slow to get through the drive through, but not shockingly so.

Always have my breakfast here Breakfast deal s.good

Too many people taking up tables working on Ipads. Food was good. Toilets need regular sanitising. Only disability toilet open.

I'm a regular here and they never let me down,.today service was.slower due to training new staff but I had an apology and a warm.welcome.and fab coffee.

I have nothing to say about Costa it's coffee so I love it and yes I'm bius.

The staff were not willing to serve but we went at 9:30pm

Good place to meet up for a coffee and a chat... Had no decafe though when I was there on Saturday

Excellent service, hot tasty fast foods,quick service.

Go every Tuesday and Thursday enjoy

Bit expensive, but a great treat

Poor. Ripped seats and dirty. The windows were all sticky. There was a mess all over the floor. All the benches have really bad rips in them. Won't be going to that costs again.

I love a Costa coffee and a toastie but I was disappointed that not one table was cleaned when people left, they were only cleaned when another customer asked them to,