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4.0

Based on 7.689 opinions finded in 2 websites

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Nº 512 in 1046 in Hammersmith and Fulham

Nº 88 of 160 Other cuisines in Hammersmith and Fulham

CUSTOMERS TALK ABOUT DISHES WITH..steakcoffeefishpizzabeautiful

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Very good hotel and team Very clean The breakfast was too good We enjoyed our stay I recommand it

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wa2sim bouabidi . 2025-05-25

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Very good, nice and friendly staf and clean nice renovated rooms. Good choice for city trip.

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Arjen Peeters . 2025-05-25

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Good value for money in London. Right next to the underground.

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Renata Costa Silva . 2025-05-23

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Good hotel especially if you want to access both Central London and South/West London on a daily basis. Good rooms up to Accor's high standard. Maja and her colleagues at the coffee shop in the lobby were particularly helpful and friendly, as well as the reception staff. I have stayed here a few times now and plan to return 🙂👍

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Sheniz Tan . 2025-05-22

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Enjoyed our stay at the hotel. The room was clean, comfortable and quiet. It was also well situated close to the train line.

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Vincent . 2025-05-22

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Beautiful ni hotel ,had a very good time since the renovations mutch 💯better 👌🏽

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Tony Cataldo . 2025-05-21

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We really enjoyed this hotel! The rooms are very clean and have been updated. The only reason I'm not giving this 5 starts is the water pressure! Omg it's bad!

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Alaina Pickering . 2025-05-20

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Overnight stay for the Chelsea Liverpool game May day bank hol weekend 2025. Got told, when I checked in, that I might have got it cheaper if I hadn't booked so far in advance - weird!!! Shower was great and the breakfast too - that's the 2 main things I judge any accommodation on! Even the machine cappuccino was good!!! Not as good as in the foyer café tho!!

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Michael Bell . 2025-05-20

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Very friendly staff. Impeccably clean. Perfect location for walking around. Parking for the car.

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Mariane Lazzarini . 2025-05-20

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Beautiful room! Fernando was really helpful with assisting us to connect our device to the tv

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Lilian Ukwuomah . 2025-05-19

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Good stay and great breakfast. I will stay again for sure

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Marcel Barcellos . 2025-04-28

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Very good and thanks to all the collaborators 👏👏👏

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Anselmo Anselmo . 2025-04-28

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Nice and clean, near to 2 metro stations. Good beds and a good breakfast! Thanks a lot!😊

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Constantine Karageorgiou . 2025-04-25

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It's a bit narrow. The heating and cooling control is automatic so it doesn't move as fast as you want. It's a little humid But the location is very good and the breakfast is very delicious. English Breakfast John Mattaenguri

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이준엽 . 2025-04-25

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Close to a metro station, you are 10-15 minutes by metro from all the places to visit Nice neighborhood, a few restaurants around

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xaviere teissier . 2025-04-25

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Entire hotel is newly renovated. Rooms are relatively large for London and reasonably priced. You can quickly get to the city and the sights by bus or underground.

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Bernd Walter . 2025-03-01

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I had a wonderful stay at Ibis Earl's Court! Usama at the reception truly stood out with his exceptional service. He ensured a quick check-in process and was very professional throughout. The hotel itself provided a comfortable and pleasant experience, making my stay highly enjoyable. I would definitely recommend this hotel, especially for Usama's excellent customer service.

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Anas Amir . 2025-02-28

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Micky was very helpful to give us main information on our trip to London . Very friendly

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ag duny . 2025-02-26

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Great service from Valter at check in, great room,

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Rafael Martins . 2025-02-25

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I had a nice stay in the hotel and Usama at the reception was very helpful

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Zeerak Hassan . 2025-02-25

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Matthew, this waiter did a very good job and provided great service and delicious food. The room is also very nicely and modernly furnished. Top Hotel

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Rune (Monbaillieu) . 2025-02-25

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Excellent attention, thank you very much

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tristana royers . 2025-02-25

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We were warmly welcomed by reception staff who checked us in and provided information about the bars, restaurants and other facilities. Rooms were finished to a very high standard and were very comfortable with TV and coffee making facilities included. Excellent location with restaurants locally if you did not wish to eat in the hotel. Wonderful breakfast, very fresh and a good selection. Overall a very pleasant stay and we booked again to return in November.

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Alison Johnson . 2025-02-24

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The Ibis Hotel Lillie Rd London is great value for a Hotel which situated within easy reach of London top attractions. With a tube station just a short walk away it’s just a few stops to all the action. The staff at the Hotel are friendly and very accommodating. The rooms are comfortable and clean and have all facilities you would need. There is a wide range of choice for breakfast and the Hotel has a bar which serves food (although I did not use it so can’t comment). Another excellent benefit of the Hotel is an underground car park. I would highly this Hotel

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drowninginpink . 2025-02-23

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"Minimal" room, comfortable bed with safe and kettle but no fridge or drawers, only possibility of hanging clothes or putting them on a shelf. Bathroom with shower tray and mobile shower. Bus stop in front.

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Simona S . 2025-02-22

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Valter was very helpful at check in. Ideal for a weekend in London, comfortable and clean.

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Sara . 2025-02-21

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A very good experience, a warm and efficient welcome. A clean and spacious room, maybe a little cold I didn't really understand how the heating worked. A splendid lunch room and fresh and varied products! I will come back with pleasure.

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Anton DaVeron . 2025-02-21

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A beautiful and well organised environment and very hospitable

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Igbinosun Osareniro . 2025-02-21

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Fernando and the receptionists were both really helpful! I lost my bracelet in the drainage and Fernando came in just a few minutes to fix the problem- job perfectly done and executed with smile and kindness, thank you!!

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Nea Tesniere . 2025-02-18

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Positive: They allowed us to store our luggage for several hours after check-out, which was very convenient. Negative: The water pressure in the shower and bathroom sink was extremely weak.

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Aikaterini Mitsiou . 2025-02-16

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Ibis Earls Court surpassed expectations. - Great well connected location - Friendly accommodating reception staff - Comfortable beds - Reception coffee shop a nice touch - On site parking Would definitely come back....

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Neil Meadows . 2024-11-30

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The room is too cold. The system is not working.

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Samet Bey . 2024-11-27

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Because of my disability my wife and myself stayed in an accessible room. the bathroom was very well laid out with non slip floor and good shower and shower seat. The only minor point is that a magnifying mirror over wash basin would have been useful for men shaving and women for make up. The bedroom had twin beds which were comfortable. Excellent television, kettle and mugs & tea bags etc.The only negative thing was that the bedroom chair was very hard to sit on and should be provided with a thick cushion. The breakfast was self service with plenty of choice. The hotel lifts were very large and clean.

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John Johnston . 2024-11-27

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Good location, underground station nearby, Jose helped me with the suitcase and showed me my room, very polite maintenance staff

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Krasimira Todorova . 2024-11-26

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Confortable stay and great team of mantenance , fast and eficient. ( JOSE )

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Lluís Grau . 2024-11-26

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To tell you the truth, when my daughter first booked it, I was a little disgruntled. I am a bit experienced from Austria, it is generally a middle-class hotel. It must be different in London as it costs up to 250 € per night. To be honest, it does it justice, although it is expensive, it deserves 5 stars. It is both in the center and very clean.

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Gültekin Kucukyasar . 2024-11-25

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Great location, clean and quiet

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Linda W . 2024-11-01

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We (2 adults and 1 child aged 9) stayed here for one night. Lovely, friendly staff at check in made it a quick, smooth check in. Room was lovely for what we needed, clean and comfortable. TV, tea/coffee making facilities, safe, hairdryer, storage etc. About a 3 minute walk to nearest tube station.

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Carla Fenna . 2024-11-01

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The best customer service ⭐️⭐️⭐️⭐️⭐️ All staff very helpful, kind and friendly Big thanks for Mario, Patrick, Gonzalo, Micky and all staff who helping us for 3 days events 👍👍

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Maya Agustina . 2024-10-31

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Sabrina, the Algerian girl, is very very respectful and has high morals. i arrived from Riyadh before the check-in time and I was so tired from the trip. She helped me a lot to do check -in early.My allah bless her and her family

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Ahmed Mohammadi . 2024-10-31

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A very clean room that was very comfortable.

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Pete Head . 2024-10-30

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This is my second stay at Earl Court. The hotel has been nicely renovated and it is very successful. The rooms are comfortable and well equipped. I also really like the buffet breakfast where there is something for everyone. Tea and coffee available in the rooms. Clean towels every day. Tidy room. Everything was perfect. There are 2 metro stations, one 5' away, the other 10' walk away. We were with children who enjoyed their stay

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Maryse Colignon . 2024-10-28

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In response to the message sent by the hotel management, I request some clarifications: 1- Why did the manager call us to the room accompanied by a security guard and take us to the entrance hall to talk to us there, always with the security guard at her side? Why did we have to talk about what happened in public and in a place with a large number of people, while a security guard remained next to us, causing several looks from the guests that made us feel immensely uncomfortable? When there is any kind of problem in this hotel, is it the employees' procedure to take all guests to be exposed in the lobby with security intimidating them? 2) If there was no defect in the bathroom drain and the bathtub was not connected, how do you explain our footage recorded at the time of the incident, which shows water returning from the drain? What reason would the flooding have been caused or is it common for turning on a shower in this hotel to flood the rooms? 3) Why is a communication problem being alleged, if my husband is fluent in English and perfectly understood the sentence uttered by the manager in the presence of several guests: I'll see you in court??

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ROBERTA MADEIRA . 2024-10-28

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We went to see the Come Alive show at Earls Court and this hotel is in the perfect location for that 2 minutes walk, recently refurbished and it is has been done to high standard... I did notice a disabled toilet & baby changing room mid corridor.ehuch I thought was really good the reception staff were very helpful and friendly and there's a little coffee shop in reception... Serving drinks & pastries..nice touch, and very reasonable on site parking...my only nig is there's not a great deal of shops or eateries locally but ..for this weekend it was perfect.

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Simon Brereton . 2024-10-27

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Good in everything. Its people and service and its new image is perfect.

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Mauricio Alberto Muñoz Pelaez . 2024-10-27

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Good location, room we stayed in has been modernised as have areas of the hotel, reception and bar area much better. If I have any criticism it was the price, yes it’s London. But far better hotels for the same money we paid.

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Kevin Birch . 2024-10-26

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Great attention!! I'm from Argentina. EXCELLENT!!

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Maria Roth . 2024-10-26

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This is two brand hotel inside one building, Ibis (3) Mercure (4) all newly renovated in good standard

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Raymond Cheung . 2024-10-25

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Hotel with a good room and a kettle to make coffee or tea. Located very close to the metro station to get to the center of London

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Veronica Estevez . 2024-10-25

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Very well located, 20 minutes walk from the Natural History Museum... room with dryer and coffee maker...

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Rocio Madrigal . 2024-10-25

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Amazing service especially by Bikash

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Anna Anna . 2024-10-25

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Friendly staff good service Kristian

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Ngieng Hok Bing . 2024-10-24

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This is my third time staying at this location and it never disappoints. The hotel has just been refurbished and looks magnificent. The rooms are clean, the location is within 10 minutes of 3 + tube stations and the staff are absolutely wonderful to interact with. Bledar has greeted us each morning at breakfast and carries a high level of professionalism and care. I highly recommend this hotel and will continue to stay here for future trips.

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Sean Quinn . 2024-10-01

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The staff was very accommodating, nice room and food. Big thanks to Rowel Moya for recommending Ibis at Earl's Court. Definitely we will come back again.

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Soledad Abesamis . 2024-10-01

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The hotel looks really brand new and really nice, I really enjoyed my stay for 3 nights and the lobby bar had really amazing treats and food, I had one bbq chicken pizza and tasted delicious. However, I wanted to thank Anada in the lobby bar for her service she was really helpful :)

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Granuel Lika . 2024-10-01

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Beautifully refurbished hotel in a superb location for Earls Court, places to eat and West Brompton tube. Great bar with excellent service. Very comfy beds. Would def recommend.

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Alexa Noble . 2024-09-30

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The rooms are very clean, the breakfast is very nice, the service is good and the staff are very kind. we meet Mattew, he was very friendly with us and gave us a great service.

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יעל פסטרנק . 2024-09-29

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The hotel is good, the location also good 😊 And the staff is also very kind and helpful! Specially I remembered man by name Mattew in the restaurant and blond lady by reception which helped me a lot with early check in, and printing the documents for my work.

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Daniel Medvedovsky . 2024-09-29

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Everything was amazing espacially the brekafast. There was a variety of choices and Matthew was able to help us if we had any questions. Thank You Mercure and Thank You Matthew, we WILL come back!

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adeline rucyahana . 2024-09-29

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great hotel and good location. Julien JAY and Matthew took care of us. They are pleasant and welcoming.

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Kadija . 2024-09-29

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Very friendly staff. At breakfast Bella stood out, a very friendly and helpful employee. She worked hard and had a big smile every morning. A valuable employee for the hotel!

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Herra Soetomo . 2024-09-29

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The renovated rooms are quiet good and the access with underground is also interesting, but the hotel is very noisy (also in the night time). The real problem is the reception staff not really efficient - 30min for our check in with children (did not find one of our bookings, ask us to check out-check in for the 2nd night, charge one credit card twice for same booking (!) but refunded only after our request as we noticed by ourself the mistake online (!). Rooms assignment totally wrong (no baby bed but requested, no child bed, other floor assigned randomly (then other hotel category as Mercure & Ibis share the same building) - not fair for people who are traveling together), no info about comp drinks for All group…). The housekeeping service is also approximative (no new towels and they only took the dirty ones), no refill for soap in the shower (totally empty!). The real positive points are the F&B outlets. Restaurant & breakfast staff is friendly and the food was ok, particularly for breakfast. The price is therefore too high for all these small problems… It was not my first visit but unfortunately will be the last one as all my family was a bit disappointed (16 persons in total). That’s a pity…

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Julien Danthinne . 2024-09-29

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Very friendly staff, especially the multi-talented Mickey R. who welcomed us kindly at the reception, but was also very helpful during breakfast.

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Mark W . 2024-09-29

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Looks a bit lacklustre from outside but inside … wow! Totally refurbished with stylish lobby, great bar with great service and the rooms all have industrial scheme which is high quality. Bed was super comfy too. Excellent location near West Brompton tube. Had a fab meal at The Prince 2 mins walk away and Earls Court is right on the doorstep. Totally recommend this hotel.

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Alexandra Noble . 2024-09-28

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I recently stayed at Ibis London Earls Court, and I must say, it exceeded all my expectations. The newly renovated rooms were spotless, modern, and extremely comfortable, making my stay feel luxurious without breaking the bank. Despite being centrally located, the hotel was wonderfully quiet, ensuring a peaceful night’s rest. The staff was another highlight—so friendly and incredibly helpful, going out of their way to ensure I had everything I needed. The location is unbeatable. With a bus stop right in front of the hotel and a metro station just minutes away, getting around London was a breeze. In just a 20-minute ride, I was at iconic landmarks like Big Ben and the Houses of Parliament. Whether you're in London for business or leisure, I highly recommend Ibis Earls Court for its comfort, convenience, and exceptional service. I’ll definitely be staying here again

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Marta Dujmović . 2024-09-28

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Undra is the best hotelier I've ever met. She provided the best service even when I was suddenly looking for a room. I was able to have a relaxing night thanks to her. I just want to say thank you very much to her for giving me a good memory in London.

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이슬기 (티끌모아티끌) . 2024-09-27

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Well located host. A nearby underground station provides quick and easy access to the center and Victoria Station. Recently renovated room with neat and trendy decor. Clean room. Presence of a kettle with tea and coffee. Small shops nearby, café, restaurant...

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Audrey Correa . 2024-09-27

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It was really handy for what we wanted to do

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Ian Patterson . 2024-09-27

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Clean and comfortable room and well appointed since the refurbishment. I have stayed here many times and have never been disappointed. The staff are friendly and make you feel valued.

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Stephen Donald . 2024-09-27

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Very comfortable beds. Beautifully decorated lobby, restaurant and pub/bar. Great location just 5-10 minutes away from Brompton tube station. Pub/bar has very cosy/smart interior. Food (steak with fries) and drinks were really tasty and beautifully decorated. It looked like art on a plate/glass. I tried many cocktails and they were each better than the previous. Bar service was friendly and professional, staff (especially Lukas) was excellent. Absolutely recommend staying here and I will be back

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Katia Simic . 2024-09-27

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The room is nice and clean. It's close to the station, so traveling wasn't inconvenient. I ran into the Bikash staff two days in a row when I had breakfast, and they were so friendly! All other staff were friendly too. But the black man at the front desk...? India...? The female staff member was honestly... not very good. I still regret asking my name. It was a bit inconvenient that there was no refrigerator in the room and that they didn't provide new towels during the room maintenance on the last day of the 4-night stay, but I just overlooked it.

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이고은 . 2024-09-02

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Hotel very central, 3 minutes to West Brompton Underground. Newly renovated, clean rooms. Breakfast with beans, bratwurst, delicious vegetarian variant, Röstitaler, baked tomato, egg variants, fresh fruit, pastries, muesli. Breakfast good, but no variations, always identical.

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Martina Walter . 2024-09-02

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We recommend this hotel as it has staff available until late, the buffet style breakfast is delicious, and it has good access to Notting Hill and central London!

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nico予約 . 2024-09-02

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Very comfortable and good value stay.

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Tom D'Alton . 2024-09-02

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The room assignment was in a corner After finishing a difficult schedule, I returned to my accommodation. It was always difficult when I came back. Additionally, I don't know much about British culture, but in the room I felt uncomfortable because there was no refrigerator. Other than that, no complaints. The subway station is close and the stop is also nearby. A Korean restaurant is also nearby. And while eating breakfast, Bikash Thank you for your kind response.

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29 Suwon . 2024-09-02

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I just had lunch in the bar with my son. The food was delicious. We were served by Jay who was very charming courteous and what you would expect from this hotel. A very enjoyable nutritious meal.

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Angela D'Alton . 2024-08-31

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Very modern and luxurious hotel! clean and well decorated and very close to the tube station, 2min walking.

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Marianna Beka . 2024-08-30

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Well located close to West Brompton station, within walking distance of plenty of eateries within Earls Court and Fulham area. Welcoming staff and hotel has been renovated recently, making rooms and the hotel itself a much more comfortable place to stay

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Dan . 2024-08-02

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The hotel is very well located, close to Earls Court tube station and just over 20 minutes walk from South Kensington, home to the Natural History Museum and the Victoria and Albert Museum. The common spaces are comfortable and spacious. I had the opportunity to stay on different dates within the same month (June 2024), and I saw the rooms on the upper floors, which are older, and the new ones, totally modern and very comfortable. Breakfast is varied and everything is delicious. The reception staff is very polite.

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Eugenia Cervigni . 2024-08-01

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Best London hotel we have stayed in. Newly refurbished room. Quiet and clean.

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Nanna Dybsland . 2024-07-31

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Excellent service, and Roberto handles languages, very efficient throughout the process

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silvia enriqueta pescio . 2024-07-31

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Excellent service, very friendly treatment and delicious food. Roberto was very nice, helpful and attentive, there was no communication problem as he speaks Spanish, English and Portuguese.

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Angie Ramos . 2024-07-31

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My favourite place to stay when in London! I have been here already couple of times and still my favourite. We were lucky to receive an upgrate room - all was new, modern and super clean, bed comfy. Staff always friendly and I love the new cafe in the lobby. Last but not least, the location is great as well - just like 20/25 minuts to Trafalgar Square via Tube.

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Hana Kubíková . 2024-07-31

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Everything perfect - we had a recently renovated room Fairly large room - very comfortable bed - very clean - fairly large and efficient bathroom. Every day sachet of Nescafé and tea to be taken by heating water with the kettle provided Excellent value for money for London, very close public transport (bus, metro) / shops to buy basic necessities nearby, places nearby -

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Francesca Attisano . 2024-07-30

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As a returning guest, I have had the pleasure of staying at your hotel several times over the years. This was my first visit since the recent upgrades, and I was immediately impressed by the transformation. Upon entering the reception area on the evening of Thursday, July 25th, I was struck by its elegance, reminiscent of a luxury apartment. The receptionist was exceptionally polite and welcoming, which set a positive tone for my stay. Furthermore, I was pleasantly surprised by the executive room on the 9th floor. The room was not only beautiful but also extremely comfortable, exceeding my expectations.

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Blessing Denuga . 2024-07-30

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The hotel looked very nice staff were very accommodating, but when we booked we ask and were told it had air-conditioned rooms. when we complained about the heat in the room we were told no air conditioning just air cooling. Not sure what that means because fans do not cool air they just move air. There is air conditioning units in the rooms but they just circulate the air. The room sits at 25C at minimum. Their solution was to give us another fan

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Brent Meise . 2024-07-29

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Merged with Mercure and renovated. Rooms spartan but clean. Breakfast selection is good and plenty of room. Elevators relatively quick to arrive. No fridge. That’s the worst point. No phone so you need to go to the front desk. No in-house laundry service. Good restaurants nearby. West Brompton isn’t the most convenient Circle Line station.

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Rugby Dad . 2024-07-29

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Stayed with my family in this hotel for a couple of nights. We were pleasantly surprised by the experience in the Lobby bar, there worked a very positive girl Anna B. who makes great coffee and was very friendly. I highly recommend everyone to visit the lobby bar in this hotel

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Сергей Колесник . 2024-07-29

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I have stayed at the Ibis Earls Court now each time I have come to London and will continue to come back. Staff and friendly and helpful, it's located 2 mins from West Brompton Train Station with numerous restaurants, cafes and supermarkets close by. There is even a laundromat only a 5 mins walk away. There have been extensive renovations over the last 18 months that have greatly improved the facilities. I do miss the Pub that was previously located within the hotel but the new restaurant serves beautiful food.

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Christie . 2024-07-29

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The hotel has been renovated. The lobby is beautiful, but there is noisy cars and ambulances or a nearby fire station. Every time passes, the walls are like wood. They make a sound and you can hear someone moving next to you. They gave us one of the rooms. It has 3 small and uncomfortable beds. The service is excellent. The iron has a private room for ironing. The breakfast is good. There is no refrigerator or telephone for room service. Very close to grocery stores, halal restaurants, and Arabic groceries

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ام خالد فاطمة الدوسري . 2024-07-28

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Clean hotel close to the tube and lines serving central London. On the other hand, first night moving following flooding of the bathroom. Another room with air conditioning that didn't work so it was crazy hot in the room and finally no more shower gel in the dispenser.

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Corinne PHILIP . 2024-07-27

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Very pleasant hotel, recently redone which is very appreciable. Very big hotel, so a lot of people at breakfast but never a wait or crowd, noise nonetheless... Varied breakfast, from savory to sweet... Very pleasant breakfast room despite everything... No toilets on the ground floor so once you check out there is no more access even if you have had your luggage stored, too bad.... Good overall experience, ready to come back!

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Nathalie Icher . 2024-07-27

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Nice hotel, warm welcome from the restaurant Manager, Matthew who was attentive and checked on me during the meal to see if I needed anything else, despite it being busy. The checkout experience not so great. I literally had my room key snatched from my hand, no query about whether I enjoyed my stay. If it wasn't for Matthew and his excellent customer service, I would have scored the service a one star at the most.

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Amara Martins . 2024-07-27

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Salim on reception was excellent. Very friendly and helpful.

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Philip Parker . 2024-07-26

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Recently refurbished hotel Freindly staff

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Peter Kelly . 2024-07-26

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Excellent location considering it to be reasonably priced for London. We booked 2 refurbished rooms which were of higher comfort compared to the more “standardised” rooms in other Ibis hotels I stayed at before. The full English breakfast buffet is very well presented and offers quality food. Also every staff we encountered was very helpful and friendly. Transport wise, the bus 74 stops opposite the hotel, while the underground stations West Brompton and Earl’s Court are respectively 4 and 10 minutes walk away.

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David Isler . 2024-07-25

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Anna in the restaurant gives amazing service. The food is splendid. The views of the city are interesting. The location in this vibrant and effervescent part of London is fantastic. My favorite hotel in London.

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Brian J Dodd . 2024-07-25

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Noura has provided excellent service in the hotel restaurant and is always curious and helpful

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Alasdair Sneddon . 2024-07-25

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Clean and tidy hotel, staff very attentive, nothing was too much trouble. Ideal location for tube station.

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Karla Watts . 2024-07-25

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The staff - Ishaan and Ahmed were super helpful. They made every effort to ensure my stay was comfortable. They were polite and hospitable. Thank you.

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Niharika Chaudhary . 2024-07-24

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4.0

199 Opinions

location-icon20 Shepherds Bush Green
Other cuisines
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Ordered 1/4 pounder meal chips was not ready he cooked back and bring again, ordered chicken curry was just 2 small small pieces of chicken and the rest rice i asked one of the staff why very less chicken and he was like if u want more chicken u should order biryani next time…

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4.0

74 Opinions

location-iconWood Lane Shepherds Bush, London W12 0HQ England
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Mi familia tuvo un gran almuerzo de Navidad en el pabellón, comida fantástica, el personal era excepcional, el gerente era brillante

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4.0

1215 Opinions

location-icon29 North End Rd
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Had the burger. I mean a burger should be juicy and not like leather. The fries were good but the burger was dry and completely overcooked. For 20£ per burger. I do expect more. In the pub it smelled like chlorine and toilets.

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4.0

814 Opinions

location-iconAriel Way
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Today I visited Cafe Nero, when it came to my attention that it was extremely busy. However, a wonderful lady named Yam politely served me, despite the fact that it was clearly stressful. I ordered a honey oat latte, but there was no more honey syrup left. While I was thinking of something else as an alternative, she quickly had a solution that no other baristas would have done in my opinion, at least; she offered to add actual honey instead, and it worked so well. The littlest of things always matters, and that did in fact make my day. If she serves you, she's honestly amazing, and you will see for yourselves.