Bio Andes Cafe in Hammersmith and Fulham

I went to the retro cafe Monday 12th February, 2024, with my sister as I wasn’t feeling well and wanted a good breakfast. I ordered mushrooms, eggs, beans, toast, and hash browns - as I could not order the full English because I do not eat pork and have not for 15 years. While eating my mushrooms I found a small but significantly sized piece of BACON in my food - which my sister checked and it was definitely a piece of pork bacon. As I was quite upset and began feeling quite sick - my sister called over the owner/manager to let him know (too kindly) that there was bacon in my meal and I do not eat meat. He looked at my face and actually smirked (wish I was kidding) and said “Well did you survive?” And laughed about his comment. I proceeded to tell him that it’s not about surviving and is about the fact that I do not eat meat and there was meat in the food - he then said “what, do you want a new one then?”. Absolutely not - in fact I would not eat a single thing from this place ever again, as this clearly is an establishment that does not care for its customers or allergens or food sensitivities. After I left, with ZERO apology made at all, the man said to my sister that it was my own fault that I didn’t state “I don’t eat pork” when ordering a meal that did not have pork in it! As if he would’ve made any change whatsoever to not contaminate the food. The meat and the non- meat is clearly all cooked together - so forget about it if you are a vegetarian or have any sort of allergy - and the awful manager is distinctly rude to customers so don’t expect a pleasant (or at all apologetic) experience.

Always the best plan after a game is to go to the pavilion for some drinks, the staff is always very friendly, Andrew always welcomes us with the best attitude, thank you guys.

Direkt an der Underground gelegen, schickes Ambiente und gute Craft Biere. Personal sehr freundlich und hilfsbereit. Definitiv einen Abend Wert.

I ordered tonight at 22:21 and at 00:07 my order was cancelled. Worse customer service . Lost as a customer ever !!

Fantastic food, very warm and friendly staff, A+ service. A mixed menu or European dishes. We had the lamb shoulder and chicken sukarra. Definitely recommend.