Caffe NERO,Westfield,Shopping Centre in Hammersmith and Fulham

Prices are expensive. The place is not clean inside and outside. The toilets are out of service. The work group service is great. Honestly, it is not what you expect. I do not recommend it.

The younger girl with braces is extremely unfriendly and unprofessional. Fix your attitude or don’t work somewhere if you don’t enjoy it.

Good place for quick hot or cold food and a slice of cakes in the middle of a department store.

Fine, but like most Caffe Nero (and other major chains) in London: not as nice as the ones you'd typically find in any smaller town or city elsewhere. Be aware there's no toilets but public ones around the side.

Great coffee shop very welcoming lots of space big table for sitting around and comfortable chairs and tables lots of room

One of the most beautiful cafes I have 👍👍 and the best one to be honest

It's a really nice Cafe and conveniently placed for meeting friends if you're going to Westfield Shopping Centre. Just very very difficult with men that park outside smoking in large groups 😕. I get sick very quickly with the smallest exposure to cigarette smoke and the doors' left open which makes it a very uncomfortable please to meet friends otherwise it would be the perfect place. Please stop people sitting outside in the tables and chairs smoking because the smoke just comes in through the door when the door is left open. I felt sick and had a sore throat

One salesperson giving stink eye to other salesperson, both ignoring customers. Bought a cream bun and a chocolate muffin. Both were gross and seemed day old, particularly the muffin. Neither worth eating. Very disappointing, waste of money.

Good coffee, but don't have a toliet

Asked fruity cold drink options because I could not see the menu. The guy was rude and walked away. I appreciate it’s busy but there’s two options so it would have taken a second to say both.

Cups and empty plats are always on the table, and when collected, they don't clean the table. Very lazy team, in particular the Italians

Quite a cental location, close to Shepherd's bush station and outside the Westfield shopping centre, this particular Nero, is quite spacious with lots of seats and tables, inside and outside the shop. The staff is friendly and ready to assist. The only issue is that there are no toilets inside the premises.

The staff in this branch are so friendly and lovely. I’ve never been served by the same person but every time I’ve been pleasantly surprised by how nice they are, even before 9am!! Thanks for brightening up my mornings before work :)

I’m not too sure if the Indian lady here is in love with the Italian barista guy, but she didn’t took my order properly for being distracted the whole time with him. Anyways, so rude when I told her that I wanted something different 🤷‍♀️

Such nice staff!!!!! I hope I have had asked for her name. Thanks so much.

It was one of the best cafes i visited in London. It was great service, and I loved the vibes there in the morning

I recently visited Nero Cafe at Shepard Bush “Unit C302, Level 30 Southern Interchange, London W12 7SL” and had a disappointing very disrespectful experience. We arrived a little before closing time, 9:20, while the closing time was 10:00, only to find the doors already locked, as shown in the pics. Despite seeing us and the time, the waitress refused to let us in and was very rude about it. We banged on the door she glanced yet didn’t give a damn. We banged once more she gave us a dismissive look, made a “closed” sign with her hands, and then turned her back on us. We were hoping for a quick coffee, but her behavior left us feeling unwelcome and disheartened. It's a shame because the place looked inviting, but customer service is crucial, and this experience was far from pleasant. Yet this is the 1st time a cafe has close times on the website and door as per shown in the photos and closed 30+ mins before it.

Went in today with some friends and the girl behind the counter was so sweet and her vibe was greattt. She said her name was “Rushi or Ruchee” (so sorry if I’m getting it wrong!). 10/10 service and so sweet

Yep..they just don't care in this branch.

Caffe Nero Shepherds Bush...no toilet!

Awful , terrible and rude staff had a coffee last week from a young lady she was so rude and giving a bad look to customers and seemed like she doesn’t care about the service, i thought she might had a tough time and didn’t wanna complain and passed it , today had the same thing with a European lady , these stuff probably having an issue with there manager because most of them never smile and giving bad look to customer and don’t care about the services, normally i never give a review but today she really pushed me to do it , awful and very poor customer service ever .

Staff are friendly enough, coffee is about as good as you’d expect. Not bad, not great.

Rude cliquey bunch of girls working behind the counter today 25th may. Sarcastic and dirty looks when you approach the counter. Please invest in nice staff!

Supervisor on duty an hour ago around 2:45pm must be the rudest girl in the hospitality industry. She is so rude that she even walked off and called another member to serve me whilst I was talking to her. I left the shop with disgust and left without buying my Chai late. Initially, I only told her that I forgot to present my loyalty card a day before yesterday and without finishing what I was saying she quickly shouted rudely saying "I don't know about this, if you can't present your card you can't have it stamped today" everybody was hearin her ranting, there were more than 5 customers lining up behind: they looked rather shocked to hear her loud agregeus attitude. I then told her that she really needed to get to learn how to speak to customers. Her response was worse. She shrugged her shoulders and gave a horrible look. I felt imprisoned in a coffee shop. I politely asked her to call me for her sup.ervisor, and she said, "I am, the supervisor." I was shocked, and I said, "Are you the supervisor with that attitude?" Plesse, give me your name I said, and she said we don't give names. She walked off somewhere in the coffee shop. As she walked off, she instructed the only one member with her to serve me again, speaking rudely as she left the counte. This time, customers lining up for service had increased. I didn't place my order, I left to take my Chai late at a nearby Blach Sheep Coffe Shop. At 3:15pm a male member joined the 2 girls whom ask asked why the supervisor on duty refused to give me her name, he said "It is a company policy, we dont give names" I later realised staff don't wear name badges either. I can't believe what I experienced at this branch in Shepherds Bush in front of Shepherds Bush Overground. I want to hear what your thoughts are. Reading customers' reviews, I later learned this branch is the rudest place on earth. You lost me, my mates and members of family. To your loss !

If anyone is interested to experience terrible service this is the place to come for coffee. I started new job in Shepherds Bush area recently, and honestly have never ever seen such an ugly atmosphere in a busy coffe shop right next to a prime location with 2 major train and tube stations. Furniture have had better days, outside seating ara at the entrance is filthy, you can call it smokers corner if you want. Asthma suffers are warned here. Some or the staff are very rude to the maximum, always absent minded unable to focus customer orders. I have been many Cafe Nero outlets before, this one must be an sore to the entire brand. A mistry guest would have written a Bad Service Book if hired. I am quitting Cafe Nero for good. SAYUNARA !

Worst service ever from a coffee place. I was served by the girl named DIANA. The order was very simple, just a cappuccino with “no coco powder” on top. I was served with coco powder on top. I asked her very politely about the coco powder and she replied me that “go and ask the person who made it for you ”it was very harsh and insulting in front of other customers. Actually she made the coffee for me.The place was busy and staff were tired but she needs to understand that her dad is not paying for my coffee. Anybody need rude manners with coffee, please visit this place.

Review is for the TooGoodToGo service. I have attempted to buy a total of 7 bags from this place, in the span of 2 weeks. EVERY single bag gets cancelled, 7-9 hours before the store closes. Reasoning being: "This store has no leftover/surplus food left". But how can you know that 7-9 hours before the store closes?? It's clear the workers want to keep all leftover food to themselves at the end of the day - but in that case, remove your chain from the TGTG app? No? From reading other reviews, the workers are mentioned a lot in a negative light. It makes sense now. They just don't take anything seriously and show poor service. I've already reported this on the TGTG app as it's clear this chain is not taking it seriously, and quite frankly, wastes peoples time, and to then wait 14 days for the refund.

Was served by the lovely Chinese female barista... very welcoming...and quick. Despite the poor conditions of the place she was first class in customer service.

Nero has the best coffee on the high street

Rudest and most unmotivated staff I’ve ever come across at a Caffè Nero

very untidy. the terrace very untidy and dirty. Used Cups on taple

Service was polite but slow and not especially friendly (no reason why it should be though) and all tables were dirty. This was at 9.30pm and the place was not busy so it should have been clean. There was also an empty carrier bag left on the floor. The cabinets were well-stocked with food, which makes me wonder how long sandwiches etc are kept on the shelves (do they throw such a large quantity of food away every day?). Two small drinks and a packet of crisps cost £8.80. Wouldn't be in a rush to return.

PLEASE DON'T WALK AWAY WITHOUT A GOOD DRINK!! I don't know where to start from. As a previous business owner in this industry. It was absolutely horrible. When you walk in you could already see the lack of service from bad hygiene. Uncleaned tables everywhere. Outdoor tables full of trash. No trash bins available on the outdoor facilities in such a busy place. So I go ahead to order a drink after a long day. Till staff don't seem to care chatting away while I'm trying to order. The lack of attitude the staff have on display is such a down fall for customer service. The demotivation of staff already indicates that the dinks are going to be awful. As expected my drinks not prepared as it should be tastes exactly like water. So I ask for my drink to be made again for the second time and this time another staff on attempt gets it right. Trying to dine in with trash all over the place. People coming and going using Nero outdoor seating for free and one of those walking into Nero stealing three sandwiches and walking away while staff busy chit chatting or should I say sleeping. I don't know what I walked into but that was my experience. My advice would be for management to step in and make changes. Franchise to inspect the damage it's causing to it's name and for customers to not walk away without an expected or completed service.

The hot chocolate is bad now, not the same size and taste as it was.

Normally I don't complain but being served by this young lady on Sunday morning 28of Jan, she is very rude and miserable ,I said good morning to her and she just ignored me also not the first time so many occasions as am a regular customer of this branch I made the point to her and she replied next time you can go somewhere else I find her attitude inappropriate she look she is not happy being there. Normally other staff are cheerful and give good service but this member of your staff is unhappy being there ,she make you feel she is doing you a favor . I hope who ever is in charge will look at this matter . Thank you.

I just left after ordering a hazelnut iced latte with coconut milk, I work in Westfield in retail that service I received was disgusting, it was a small woman with curly brown hair, when I ordered my drink she was miserable and didn’t care to hear my order in detail, I saw her making my drink adding full fat, when she came to hand over my drink, I said coconut milk right?, she goes n you never said that, I said I did, then again no you never with a nasty smirk, embrassd me in-front of other paying customers, once she finished making my correct drink, no sorry or eye contact, she slams my drink, will never go again and will tell others about the service

For a week it was the place for morning breakfast, very popular, guys quick in preparing what was requested, good porridge prepared on the spot.

Person who was dealing with us looked like she didn't want to be there

مكان آمن وجميل تجدون فيه كل شيئ بمختلف الاسعار

Excellent coffee, friendly staff, a bit crowded though.

I usually love Caffe Nero. But here the service is horrible. Those guys have no smile on their face, they serve people like they hate their lives. If they do not like their job they should just leave and look for sthing else to do. Seriously its horrible atmosphere because of them. I used to work in coffee shop for 2 years but we always had excellent customer service reviews. Guys be happy, smile because those people who go into your store on the start at their days or after a hard day at work, they do not need more negativity. Please. Thanks

I Love Caffè Nero but it’s really frustrating that opening at 5:45 they just have pastries ready after 6:20.

Very rude worker didn’t listen to me at all taking my order then gave me the wrong drink this happened at 11 o’clock

As a coffee coneseur. This place does really great coffee!

Coffee was a bit strong for my taste. But the cakes we ordered were fantastic - the pistachio flavoured one was so smooth and flavour-rich.

Bad service avoid this store, workers unprofessional , alongside this store is Pret A Manger and black sheep you can have your coffee or tea in any of them except Cafe Nero for Sure. Really disappointed 👎👎👎👎👎👎

Located in a really busy area. The best sits always occupied by long-time customers with laptops 💻 they seem to live and work here.

Lovely cafeteria, great place to meet and friendly staff. When I shop Westfield is last place I go through to grap hot drink.

Fast service, clean and tidy. The hot chocolate and food was nice.

The staffs are not welcoming. No greetings nothing and even felt very rude . The drink was good. I would suggest for summer times the mango and passion fruit .

Service is good but we stand more than hour to set out side please can dealing with issues thanks

Very professional and kind staff and delicious coffee

I’ve ordered a Uber delivery from this brunch. The coffee that I ordered to be wet, was nearly half foam. Never buying from this brunch again. The staff should meet the customer expectation. Also every time I went there the staff were rude and unprofessional.

Very good service and much better than Costa, which I normally use, but wanted to try out Caffè nero for a change, which I find their coffees much nicer plus get the 10th drink free with their rewards scheme. Will definitely use this coffee chain again

Down here on holiday from scotland, the customer service is terrible. They are rude and staff clearly do not Know what they are doing. Have been here 3 times, on our first visit I asked for a cup of water in a takeaway cup filled to the top with ice, specifically. I was presented with your cardboard takeaway cups and TWO ICE CUBES. We ordered a mango fruit booster on our second visit and we were presented with the puree and some ice UNBLENDED. When asked if the barista could blend this for us, she gave us awful looks and was very rude and cheeky as if she wasnt the one who gave us an unmade drink. This is the same case as on our third time ordering a cherry iced latte it was also unblended. I dont know how your staff can be awarded black shirts when they clearly dont even know how to make the simplest of drinks. The store was not busy either, there is no excuse. I think staff need a proper talking to especially after reading the reviews on how rude and intolerant they are to customers.

Best coffee going inside is clean but the outside is a mess dirty tables

Not the best Caffe Nero. It was rather packed and there were limited spaces. The staff also were scrambling between multiple customers and it makes it unclear who's turn it was. 3 stars seems justified.

Food and beverage was good, but the lady was serve us need to understand how to treat costumers. Not going to coming back

The staff who work there are quite rude and unprofessional they don't welcome you with a friendly smile and friendly service they just stare and look at you when you walk in and when you order your food etc no smiles on there faces. Working in an environment like this you need to be polite and professional and nice to your customers this truly is not them. It's like they don't what to be there and also very slow service from them to. The rudist staff I found is the girl with the culy long hair (not the one who is tall and skinny and wears glasses) the other one yes her she has a very bad attitude Also the coloured girl they are all so grumpy . As for the other one with the coloured hair well she doesn't now what she's doing half of the time. No Toliets in there either as it is a coffee shop you need to use the loo. it's closed to the customers the staff can use it only ridiculous. They don't come out and clear the tables from the outside so everything piles up on the table and when you ask them can you please clean and tidy the tables they just look at you like don't talk to me like that !!! And with a stare they do eventually but they take there time.

I love Cafe Nero coffee!! Also, I love their salad fruit because always is fresh. The atmosphere of Cafe Nero Shepherd Bush is amazing to have a bright and relaxed time. They are friendly, smiling, and helpful staff... ❤️

It’s very busy no staff only one trainee barista unbelievable very bad

I have been there at different times of the day but always it has been very welcoming.

lots of love to the girls with the colourful hair

The coffee and pastries are SO bad. The staff are often inattentive even when the store is not busy. The biggest grievance is the taste of the food and pastries though.

Staff are very rude and unprofessional.

Very unhelpful and offhand barista. It wasn’t busy so thought I would ask if the coffee and cake slice was still £5 with my voucher. His response was I don’t know you need to look it up. It showed up when I first bought the voucher and couldn’t find it when I went instore so thought I would ask and that wasn’t the offhand response I was expecting. Quite taken aback.

Unwelcoming, rude and un professional lady staff never coming back.

I am actually a regular customer of Cafe Nero! I love the taste of the coffees here! But this time I was really disappointed by the service provided by the staffs! They took my order and it took a bit long to get the blended frappe cafe latte that I ordered! Taking time to get the order was not an issue, I didn’t like the way they provide service to the customer! That was rude and unprofessional i believe! Sorry to say but I also didn’t like the taste of the coffee this time!!

My favourite coffee shop. Excellent quality services. Staff very efficient to get the order in short time.

I came to this place on Friday 31 January after buying an iPhone 14 Pro from the Apple Store in Westfield. When I spoke to the person about the drink I wanted she said, “Huh?” I repeated myself again and she said “huh” I don’t understand why she couldn’t hear what I said. I also asked for a tiramisu to eat in the store, but she put it in a take away box instead. I was really surprised about how bad the service was.

Friendly, no issues. Straight forward service just what you want in a rush.

Went in at 10pm and was told they stopped card payment and only excepting cash till they close. shocking a big coffee shop can’t accept card payments at anytime.

Very disappointed no toilets as they used to have toilet .

It was disgusting experience. Stuff here no clue about customer service, manners. They need to work as a cleaners not in customer service. Disrespectful attitude.

Bad service‘ Pay 14.15 give 15 feedback 83p? 偷錢啊？

Horrible! Unclean and very rude staff! It is a shame the coffee is good quality

the weirdest experience I had in coffee shop. Girl with bright dyed hair was rude and unprofessional, also forgot my partners espresso behind the bar for ages. Million of customers were waiting a line, and she was just chatting with her colleague like no one was there. Place is dirty. Overall, disgusting experience. You should properly train your staff on customer service or simply do not allow people like this work

No toilets - is that even legal? Slow, dismissive, rude service, half a dozen people standing around doing nothing and avoiding eye contact. Even when ordering to stay they try to give you a takeaway cup. Guess they don't want to wash cups. Dirty tables not cleared. Whole place smells bad and the smell will be in your clothes after you leave.

I would like to file a complaint about a staff member who was extremely rude to me and my family. Employee name is 31916 - KestutisJ We went into the shop to buy two coffees, a tea, a bottle of water and two slices of cake. Wow I think I just met the rudest staff I have ever encountered. I have no idea how the dark haired lady working on Tuesday 11th March is doing in the customer service role. We were sitting near the counter and we must have heard her being rude not only to me and my family but to the other customers as well. Unfortunately, my partner and I are regular Nero customers; I like the quality coffee and the ambiance, but I felt extremely mistreated! What a horrible experience! She was extremely rude and disrespectful, calling security and telling him my family and I were fighting to her. She was extremely rude and disrespectful, calling security and telling him my family and I were in a tight spot, and lying to security claiming she was right when she wasn't. Just because we complained about her service, how bad was it? She wasn't in the mood to work, and her yelling in our faces made us feel like we were doing something wrong. If she doesn't know how to be polite to customers, check out the staff you're hiring and training. To be honest, I won't go there anymore. Fortunately, I don't live in this neighbourhood; it's very disappointing, and you don't want a grumpy person serving you in the afternoon. Especially when the store wasn't crowded, closing at 10:30pm. My family and I assumed they were already closing which is why she was treating us this way. We all work hard, so be courteous and take care of your customers. Please I beg you. Caffè Nero has always had good employees, but I believe this lady is not suitable for the company. Get her out of there.

Wooow the barista (girl with colourful hair) was the most unfriendly and unprofessional staff I have ever seen at Cafe Nero. You guys should review her attitude as I will never stop again in this coffee shop if I see her working. 0 customer service, 0 friendliness. I give 1 star because I cannot give 0.

This branch is always filled with men on the outside seating staring at people!!!

Not hard to find empty seats during weekend, great place to gather with friends.

Lovely coffe,open early am.Very friendly staff.5*

Awful smell coming from toilets, very off-putting

Takes me back to my time in Italy. 2 weeks in the 80s.

Dirty at any hours, morning and evening. Staff is often rude and never smiling. Quality of food and coffee very bad. I won't advice this place

Waitresses too busy gossping, can't be bothered with customers' requests.

Not the greatest experience… Had a guy shouting at the table next to me, and no one stopped him. I came for a peaceful coffee experience not this. Also Wi-Fi was impossible to connect too. One has to give away all their private data and create an account to have Wi-Fi… little bit ridiculous…

Average coffee but the staff were very rude.

Delicious coffee and lovely service fro staff

bad coffee, the table not clean

Not welcoming at all! the staff were rude to me and others before me and the places was very dirty filled with rubbish on the tables and floor. Coffee is coffee, I can get it anywhere I can even make it at home. But I choose to go to a place that I feel comfortable to visit, but not this place! Never again.

Really bad customer service! Rude staff chatting to each other Ignoring customers ! Very slow on service!

Good cafe But the staff members are not polite and their treatment of customers is not good. I was exposed to a shameful situation with one of the staff members. She was rude and rude

As always, last Thursday I get an espresso, some chips with marine salt, and an Invigorate Smoothie. As always the service was very fast, and the quality of the coffee was excellent. Sencillamente delicious 😋

Lovely barista, delightful pastries, delicious coffee. Hasn’t failed to satisfy 😀

5 stars for Blake! She is the loveliest barista I've ever had in a Nero, she made the Pistachio Latte with oat milk BEAUTIFULLY and she was just so so lovely. She deserves a raise/bonus/present! 💕💕💕 Thank you Blake!

Staff is very overbearing to elderly costumer and I feel very bad. Usually I love Cafe Nero like in Kentishtown one is super friendly and chill. But here atmosphere of staff is so scary. She looks upset for everything.

Incredibly rude staff! It says it’s opened at 6am, came in at 6:10 and the shop was still closed, the staff was cleaning the floor and counters inside, I knocked and they very rudely snapped at me and said I can see that they are not opened yet and not ready to serve. I waited until 6:30 for them to open and when they did they did not even look at me nor apologised. All the staff seemed very “happy” to serve me and to be there so I rather went to the Starbucks around the corner.

Very nice place to seat and enjoying your coffee and also the staff is friendly and specially appreciate the professional service of Nasser!