Gelateria Danieli in Richmond upon Thames

I'm tired of this place changing their prices all the time, they went from 3 to 3.5 and now to 4 pounds for their hot chocolate all in a span of less than a year. They even charge 4 pounds for one scoop of ice-cream. One of the reasons I loved this place was for their reasonable pricing, but the fact that they keep increasing it every 2-3 months and don't change anything I am going to be looking for other alternatives. Considering Richmond is also zone 5 and not anywhere near central London, there is absolutely no reason for them to be increasing their prices so rapidly and charging so much. Just disappointed.

Not a great gelato sorry. The taste/sweetness level are bearable, the texture just isn't. Very gluey, tough to eat too much of it. Maybe some binding agent, not sure, overall the gelato is just pretty disappointing. There is a lot better around

Chocoholic dream destination! I think the most delicious hot chocolate on the world. I recommend pistachio one! Worth to visit and try!

Gelateria Deli in Richmond, located on the charming Brewer’s Lane, is a delightful spot for ice cream lovers. The gelateria boasts an impressive variety of flavors, making it hard to choose just one. I opted for the strawberry sorbet and rum raisin, both of which were delicious—refreshingly fruity and perfectly balanced with rich, creamy notes. However, the space is quite small, which can make it a bit cramped, especially during peak times. Despite this, the quality of the ice cream and the friendly service make it worth a visit. Overall, Gelateria Deli is a sweet addition to Richmond, ideal for a quick treat after exploring the area.

I didn't have the famous hot chocolate.. but the ice cream was a bit variable. Different flavors had very different textures, and the two ones I got (kinder and rocher) were icy. It wasn't that bad but I don't recommend.

I didn't have the famous hot chocolate.. but the ice cream was a bit variable. Different flavors had very different textures, and the two ones I got (kinder and rocher) were icy. It wasn't that bad but I don't recommend.

The staff was quite friendly. The ice cream was good (has a pistacchio and chocolate). A little over priced but a good gelateria.

Went to try out the viral hot chocolate. It's a very, very rich hot chocolate experience. It was a lot less thicker than the viral videos suggested, so I found that the spoon didn't really add anything to the hot chocolate. The wooden spoon didn't help the flavour adding a "woody taste". Tried the ice cream which was very nice. There was a small queue outisde when I visited, but it only took about 10 to 15 mins before we were served.

Went to try out the viral hot chocolate. It's a very, very rich hot chocolate experience. It was a lot less thicker than the viral videos suggested, so I found that the spoon didn't really add anything to the hot chocolate. The wooden spoon didn't help the flavour adding a "woody taste". Tried the ice cream which was very nice. There was a small queue outisde when I visited, but it only took about 10 to 15 mins before we were served.

Ice cream was good, but not quite great. Service was okay. There are plenty flavours to choose from, but they were a little disappointing. The ambience was severely hampered by how busy the place was, they became very famous and their location is not the best for large crowds, I would still prefer it over places like Venchi though.

I recently visited this gelateria and I have to say that the hazelnut and pistachio ice cream completely won me over. The taste is absolutely superb, balanced and full of flavor – simply as expected. If you're in Richmond and looking for ice cream to blow your mind, this is without a doubt the best in the area. I recommend with all confidence!

One of the best ice cream shops in Surrey

Thé service was great. The staff were kind and friendly. There is not much to say about the ambiance. It is casual. The gelato wasn’t tasty, but the hot chocolate was great.

Beautiful parlour located in a tiny little alley in Richmond. The ice cream is incredible and the selection of flavours are to die for. There’s a flavour for everyone and if you’re into ice cream a little or a lot this is the place to go. The staff are really nice and friendly and the service is swift. Slots straight into my top 2 ice cream parlours in London. Definitely going to revisit and highly recommend.

I love this place and their ice cream. My friends and I have been coming here since early secondary school and every time we’re in Richmond we come back. Friendly staff, and amazing gelato for the price.

This has gone from being the best ice cream in London a few years ago, to the most expensive. At least it remains top of one list. Furthermore, the gelato is at best average. Boring flavours and not that great. The pistachio is particularly tasteless. And the place looks a little dirty. What's happened?

Best gelateria in London! The Crema Siciliana ice cream is amazing and so is their cones. I keep coming back here for the quality of their gelato 🍦

Really tasty ice cream but I’m posting a review as I went there recently & they’ve put their prices up to £4 for a single scoop but reduced their scoop sizes which were never very generous anyway but are now really pretty small. Even though the ice cream is great, this was disappointing so won’t be going there again.

I have to be honest, I just came back from a holiday in Italy where I had ice cream every single day twice, and this ice cream is nowhere close to being even remotely good compared to what I had there. I think people is just getting accustomed with sub-par ice cream, and on top of that they ask 4 pound for a scoop? Come on you are joking surely! Anyway I had three single scoop ice creams with three different flavours: one cherry, which was basically cream and tasted nothing like cherry. The second one kinder Bueno, which tasted weird and I couldn't tell what that tasted like. The third one was "milk chocolate" which strongly tasted like cheap cocoa powder mixed with milk. Disappointed.

The lady at the counter made a bold statement that they have the best pistachio ice cream, so I had to try, right? My goodness, it is really delicious, the best pistachio ice cream I have ever had. Seriously. The other flavours are of course great too. Only shame it is a bit far for me, otherwise would be here every day. Oh, and be prepared for queues on most sunny days, but customers are swiftly served and the ice creams are well worth the few minute wait.

I’ve been coming here for years, and it still holds up, I won’t go anywhere else for gelato in Richmond🍨🤩also the guy that served me was very generous with the scoops, thanks!

Been coming here since it opened in 2005 and it has remained a 10/10 gelateria throughout. By far the best gelateria in London and rivals even the best of them in Italy. Can't recommend enough.

Delicious ice cream. One of the best Pistachio we have tasted in a long time! Crema Siciliana was also fantastic 😻

Love the ice cream! Best choice in Richmond by far.

I went with my kids to Gelateria Danieli last Monday (bank holiday) by the end of the day for ice cream and hot chocolate. There was a line to order (annoying but not a big deal). In front of us, there was a big family (4 adults and 4 kids) and we could see the only employee really unhappy and inpatient. He asked the kids not to touch the glass of the ice cream display and, when the lady ordered three flavors in a small scone, he said he couldn’t do it. Her husband asked to replace the small scone for a bigger one, which the attendant did but not trying to hide his bad mood. When the family order a hot chocolate, the guy said no more hot drinks for the day. When it was my turn, I asked the attendant why there were no more hot drinks and he simply said that he was alone in the shop and there was a line 15 min prior to the closing time so he decided not to prepare any more hot drinks. To sum up, kids left empty hands (they wanted the famous hot chocolate) and I order an ice cream, which, to be honest, was really good. But all this bad servicing experience spoiled the experience. Will try to give another shot but was really disappointed with the way they treat customers.

The best Gelato and hot chocolate in London!!!

hmmmm - Rocher, Biscuit and Coconut... 😋😋😋😍

Delicious ice cream, excellent coffee, a charming atmosphere and friendly staff. It’s a pleasure to walk through the door and feel like you’re in Italy. Avoid the over-priced chains and support this delightful place, you won’t be disappointed. They have great vegan options too!

My favourite gelato at Richmond area, worth pop in to their chocolates shop near by :)

Not bad, but overly sweet and the almond & chocolate flavor tasted entirely of almond extract. Also, £5 for a small cone is a lot.

Too expensive, nothing special! I have had much better ice cream

This cafe in Richmond has one of the best hot chocolates. Highly recommended.

I have eaten a lot of ice cream in my 45+ years on this planet and I can say with full confidence that this is some of the best I have ever had!! They were also very sensitive and supportive to serve my son with a nut allergy. There are separate scoops for every flavor and the server even recommended which flavors were the least at risk of cross contamination. Charming little spot; does get crowded considering how popular (and delicious) it is!

Excellent gelato down a small little alley off of high street in Richmond.

We went for the hot chocolate (had ours with oat milk). Friendly service. But let me say… this is THE best hot chocolate over ever had in my life (so far). Amazing!

The hot chocolate is 😍👌🏻👌🏻👌🏻10/10 made me feel very warm and cozy

Seen this place on instagram and thought I’d check it out. I love a hot chocolate but this is more of a pudding. I couldn’t finish it. I’m aware that this is typical of a traditional Italian hot chocolate but people should be aware this is more solid although it is good value. It’s not faint hearted!

The Crema Siciliana ice cream was sublime! And the staff were very friendly and helpful.

Craving creamy Italian gelato? Danieli delivers! Indulge in their delicious flavors alongside perfectly brewed coffee. The staff is friendly, but the cozy space fills up fast, so be prepared for a possible wait.

Amazing gelato and a truly superb hot chocolate, served with a smile. Will make a bee line for here whenever I’m in Richmond and fancy something sweet. Everything is reasonably priced and made on premises, can’t really do better than that.

My girlfriend has been telling me about Danieli’s for years - usually unprompted! Finally got a chance to go and tried the vegan dark chocolate and the pistachio gelato on her recommendation. Among the best ice cream I’ve ever eaten - worth the hype.

The drink was excellent; however, the service provided was far below the expected standard. The woman serving me did not seem pleased at all and was quite rude in her behaviour.

Usually when I drink hot chocolate with a thicker consistency I have to drink water to wash it down, but this was not the case here! Absolutely delicious hot chocolate, had to come twice to secure the hot chocolate powder and bring it to germany :) loved it! Definitely worth a try Also the workers are soooo nice, definitely a plus as well

Thick, creamy hot chocolate, I doubt there’s better in London.

The famous signature hot chocolate surpassed all my expectations. So thick and not too sweet.

A place I normally only have visited in the summer months for their excellent ice cream.Today I wanted a coffee so let’s try it and it was lovely strong and tasty. (Flat white) As always the staff are friendly and helpful.

Sampled the famous hot chocolate. So thick and delicious. Costs £3.50.

A charming, intimate venue with an extensive gelato selection and an unbeatable signature hot chocolate – the ultimate indulgence.

Cute little cafe in Richmond, saw this hot chocolate on Instagram and it lived up to its hype ! It’s good for both a quick stop and sit in. We had the hot chocolate to go and enjoyed every bite of it. Yes, bite and not sip. It’s so thick that you need a spoon to eat it. Also it’s Pocket friendly cost just 3.5 pounds

Richmond’s finest. Contrary to what the 1 star moaners have unfairly written it’s a clean 5 star sweep from me. Daniele’s is a lovely, independent business serving Richmond’s most discerning. I’ve previously had the fine chocolates - which do not disappoint and now the Signature Hot Chocolate - the one that’s taken social media by storm and for good reason. It’s for everyone. Literally. For those who partake in dairy to those who don’t. Believe the hype - it’s really good. Verdict: The best! Type: Ice cream, chocolates & delicious hot drinks Recommend: Absolutely 100% Price Point: $ Ambiance: Good Vegetarian Options: Plenty Vegan Options: Yes Need to book? No Will I return? 100% yes!

Loved their hor chocolate! Authentic Italian way, very thick and not overly sweet

Yummiest and thickest hot chocolate

Indulge in the rich, velvety warmth of hot chocolate at this charming spot nestled in one of my favorite corners of London – Richmond. Situated on a quaint street, just opposite Oree and Gant along Richmond High Street, it draws a lively crowd seeking both ice creams and the enticing hot chocolates. Tailored for true chocolate aficionados, the hot chocolate here is thick, dense, and wonderfully intense – a heavenly treat. While I haven't explored their ice creams yet, I'll update this review once I do. In the meantime, don't miss out on the delightful panettone priced at £2, offering the perfect counterpoint to the robust hot chocolate experience. This establishment secures my second spot for hot chocolate in London, boasting a commendable rating of 4.8 out of 5.

We were it was the best hot chocolate in London and we were NOT disappointed. Vegan options too

Great Service and lovely chocolate for only 3£ 🥰

The hot chocolate is by far the best I’ve been served in london up to now, thick creamy, would recommend having the gelato flavour of your choice out into the hot chocolate cup. Everything is home made to perfection, including there non dairy dark chocolate gelato

Signature hot chocolate is to die for a must have even thinking about it now 🤤😋

Don’t come here for a coffee, the latte was milk

Their signature hot chocolate (£3) is reminiscent of the thick chocolate drink that I had in Barcelona where you dunk the churros. Very satisfying! It is also cute that the baristas are really fascinated by the hot choco’s sudden popularity because of Tiktok.

One of the best hot chocolate I have tasted.Friendly staff and quick service. Drinks are competitively priced. Nearest parking is at Waitrose. The only downside is the traffic going to that area but it was worth the hussle.

Delicious hot chocolate affogato; hazelnut and pistachio ice cream.

Sometimes in life you have to RAVE about a business. I have been shopping at Gelateria Danieli and chocolates for years now and sometimes we forget to give credit where credit is due. I find it hard to go anywhere else to buy presants for others - as well as myself and my family. Not only is the quality of their chocolate and icecream SUPERB, I particularly want to commend Jo in the chocolate shop. She has been there for years and goes above and beyond every single time I go in there. I know how hard the owners have worked over the years to survive as a small business and I would always encourage people to go there to support them. They deserve it so much and I promise you their products are amazing. Personally I never understood what good chocolate and ice cream tasted like before I went there. It is a little bit of heaven. Thank you and bring on Christmas when I shall be buying all my presants from there. Caitlin Limmer

We have been regulars at Danieli for many years now, and love their gelato and chocolates. We’ve now discovered their hot chocolate which is INCREDIBLE!! More than anything, we love Danieli because of the warmth of Bridget, Carlo and their team; every visit there feels like a special occasion. Thank you.

The most disgusting manager ever, belittles his staff infront of customers calls them names. Do not recommend at all he is a disgusting man. Carlos it’s your time to leave mate

The way the Owner speaks about his staff is disgusting. Carlo is sick and needs to be fired asap. They are so unprofessional and need to be stopped asap. Only one girl who worked there was nice but she got spoken to like she was nothing by the owner. It was absolutely horrible to hear. No one should come to work and be made to feel this way. 0 stars.

Gelato was ok but a bit hit and miss with flavours. The service was unfriendly and seemed like the server just wanted us to leave.

Fantastic Italian Ice Cream, worth queuing for! Creamy and delicious gelato with the option to enjoy two flavours in one cup or cone. Danieli is perfectly located near Richmond Green. It's a cute shop with lots of interesting treats and a friendly atmosphere, making it a perfect spot for enjoying a sweet treat on sunny days.🍦☀️🌳

Delicious! A little bit of a wait, but worth it.

Delicious ice cream and coffee. Great choice of flavours and kind helpful service. A must visit when in Richmond, whatever the weather.

I paid £5 for 2 scoops and the portions were really small. The customer service was really bad, we came into the shop and the lady was ignoring us. I'll never come back here.

This place is amazing, placed perfectly next to the park, the gelato is great, most of the time there is a queue but is all worth it

Usually they give me a nice big scoop but today these 2 ladies gave the most smallest scoop with it being finished in seconds and all that for 7.00 together. BIG SCAM GIVE PEOPLE BIGGER SCOOP

Best vegan chocolate ice cream around.

Think I've found my new favourite Gelateria in London, won't be going anywhere else! The pistachio is sensational.

I used to love Danieli’s ice creams. But lately they are all melted. More of pudim than an ice cream.

got the rum & raisin and the pistachio. they were generous with the raisins and although I wish the rum came out more strongly I could certainly taste it still, and the pistachio basically checked all my boxes

Good service and delicious ice creams if a little on the expensive side.

For me that have the best ice cream in Richmond. They stracatella is a dream. Make sure to try it out.

Jätte god gelato i en väldigt mysig gränd i Richmond. Hon bakom disken var väldigt trevlig och erbjöd oss att provsmaka.

You should bring back the tasters but only for your usual customers as I’m quite picky when it comes to ice cream so I just stick to the same flavours in your shop but it’ll be nice to have samples even if its just 2 small tasters

Lovely little place for ice cream lovers! You can eat in or take away. I absolutely loved it. 👍

Terrible value for money. £7 for 3 small scoops. Flavours are pretty bland tasting and ice cream is too icey to be classed as good gelato. Shame! (Traducido por Google) Terrible relación calidad-precio. £7 por 3 cucharadas pequeñas. Los sabores son bastante suaves y el helado es demasiado helado para ser clasificado como un buen helado. ¡Lástima!

Fantastic Italian Ice Cream, worth queuing for! All flavours are very rich and the texture and temperature is perfect. I love the coffee ice cream as it's made with real espresso not just flavouring, it has a caffeine kick to it! Every flavour served is amazing :) The second shop on the corner of the Green sells unique chocolates too. Treat yourself to something special and sweet at Danieli! (Traducido por Google) ¡Fantástico helado italiano, vale la pena hacer cola! Todos los sabores son muy ricos y la textura y temperatura es perfecta. Me encanta el helado de café, ya que está hecho con espresso real, no solo con sabor, ¡tiene un toque de cafeína! Cada sabor servido es increíble :) La segunda tienda en la esquina de Green también vende chocolates únicos. ¡Disfruta de algo especial y dulce en Danieli!

Really liked the flavours (Traducido por Google) Me gustaron mucho los sabores

The best ice cream in London!!! (Traducido por Google) El mejor helado de Londres!!!

Beautiful delicious Italian ice cream with so many varieties. Mango and coconut sorbet is so good (Traducido por Google) Hermoso delicioso helado italiano con tantas variedades. El sorbete de mango y coco está buenísimo

Usually very friendly and the lady in the chocolate area was very nice and friendly but in the ice cream section around the corner was not the friendliest and for the price you pay I think I shall skip any future visits (Traducido por Google) Por lo general, muy amable y la señora en el área de chocolate era muy amable y amigable, pero en la sección de helados a la vuelta de la esquina no era la más amigable y por el precio que paga, creo que me saltaré cualquier visita futura.

A "MUST stop" when in Richmond! Independent from the time of the day..... Never regretted 😉 (Traducido por Google) ¡Un "DEBE parar" cuando esté en Richmond! Independiente de la hora del día..... Nunca me arrepiento 😉

Really friendly staff!! Charlotte and Phoebe were lovely and the ice cream was really delicious will be going back again! Pistachio is the best flavour (Traducido por Google) Personal muy amable!! Charlotte y Phoebe fueron encantadoras y el helado estaba realmente delicioso. ¡Volveremos otra vez! El pistacho es el mejor sabor.

Sorvetes muito bons. Sabores legais, atendimento muito bom. Os chocolates e os cafés são um show a parte.

Excellent Gelato Ever. I have not found better .. from the moment they had a kiosk in centre court.. to the place in the bentalls and now only in Richmond. I trek 40 mins for my 2 scoops in a cup and also have take away now . As a lover of Gelato... Danieli is my go to place always.

Really excellent ice cream or rather gelato. Recommended!!

Delicious and friendly as always

As good as any gelato in italy. Chocolate hazelnut and mango were amazing

A very cute little shop. Decent gelato and a very nice hot chocolate. No room for indoor seating but just across from the green (Traducido por Google) Una pequeña tienda muy linda. helado decente y un chocolate caliente muy agradable. No hay espacio para asientos en el interior, pero justo al otro lado del green

Absolutely delicious treat for a hot summers day! Mint Chocolate Chip and Bakewell Tart flavors were made for warm summery days. Definitely recommend a visit if you’re in the Richmond area. They also have a connecting cafe with coffees, chocolates, and sweets. Conveniently located near Richmond station and Richmond Green park. I’ll look forward to my next visit! (Traducido por Google) ¡Absolutamente delicioso regalo para un caluroso día de verano! Los sabores Mint Chocolate Chip y Bakewell Tart se hicieron para los días cálidos de verano. Definitivamente recomiendo una visita si estás en el área de Richmond. También tienen una cafetería conectada con cafés, chocolates y dulces. Convenientemente ubicado cerca de la estación de Richmond y del parque Richmond Green. ¡Esperaré con ansias mi próxima visita!

Lovely and tasty ice cream!!! (Traducido por Google) Precioso y sabroso helado!!!

Excellent selection of gelato, efficient and very friendly service! A must when in Richmond. (Traducido por Google) Excelente selección de helados, servicio eficiente y muy amable. Una visita obligada cuando en Richmond.

Best gelati I’ve ever had! (Traducido por Google) ¡El mejor helado que he probado!

Refused to offer tastings, and assured me their gelato was top notch. It wasnt. Disappointing experience all round. (Traducido por Google) Se negó a ofrecer degustaciones y me aseguró que su helado era de primera categoría. No lo fue. Experiencia decepcionante en general.