GBK - Gourmet Burger Kitchen in City of London, Westminster

I have ordered a delivery for a friend's party I am hosting. The delivery came wrong and incomplete and they have not given any other option to amend the mistake.

Visited with a colleague and found a very basic menu but we ordered anyway To say we were disappointed was an understatement, tiny portions, half cooked chips, in fact I’d say a McDonald’s burger is bigger than these and you get more fries there £15 for this food was a total rip off The service wasn’t great either and they had a cheek to add a service charge to the bill With all of this it’s not a surprise this chain is closing branches and basically going down the pan I certainly won’t be back

There is so much to choose from inside the Westfield Shopping Centre, but I was so glad I chose to eat at the Gourmet Burger Kitchen. I was seated immediately by Asta, who advised me on the ordering options. She took my order and within 10 minutes, the order arrived, piping hot. The Smashed Classic 2 Patties was delicious, as was the Martini cocktail. I will definitely be returning on my next London visit.

Great service! Definitely recommend! Burgers are delicious and price it’s worth it! My daughter is very picky, but the girl who took our order was very helpful and patient. Great service!

I came in, the staff were hmm ok, fortunately the manager picked up on this and took over, All credit to him, the food was great and he went above and beyond to ensure our meal was perfect, some of the staff seem to be at a bit of a loss or dont give a damn, but well done overall, I has made to feel welcome an important which is rare these days

Me and my partner have been a loyal customer of GBK in the last 4-5 years. Usually our venue choice was either Chiswick or Westfield. As Chiswick don’t do Delivery, we ordered from Westfield. Unfortunately the quality has gone dawn hill, and recently the menu has been changed ( smashed patties, etc ). The last two deliveries we had from Westfield were not good. First my partner order the smashed option of the burger WITHOUT CHEESE.. and it came with cheese… ( the burger it’s a Fast Food style ) . The second order we made, we opted for the old 6oz style…) because there’s no “ Blue Cheese “ burger option .. we “ built “ our own. The patty tasted like it was cooked ages ago and reheated.. “ Pink and Juicy “ is just an option/ myth, what you get it’s burnt burger. The topping inside such as avocado tasted more like lemon and the bacon felt like it was cooked long time ago, and kept in refrigerator then added to the burger. Overall an awful experience, not be ordering again with them!

Walked into GBK Westfield at roughly 7pm on Saturday 29th June and was seated pretty quickly. A young lady took our order and drinks came swiftly after. While waiting for our food I noticed the table next to us had all staff coats, bags etc... just left on the table beside us, which I thought was odd. (Surley they should have somewhere to put their belongings) An older lady waitress came beside us on the table where bags and coats were with a tray of knifes, which must have just been washed as she was wiping them to put away. As she got up to place the knifes in the draw a few dropped which she picked up and placed on the till where the draws for the knifes are kept. I watched the older waitress put all the knifes away and to my surprise also placed the knifes that dropped on the floor into the draw with the other clean knifes. When I told her she had put dirty knifes that fell on the floor in the draw she said she didn't. I didn't say anything more but noticed she rushed over to her manager to inform him I said something to her. When he came over and I told him, he immediately said no she didnt however, when i told him to look back at his CCTV footage, he kept telling me he will investigate the matter, how the food hygiene is 5 stars and they are very clean. The whole time he was speaking to me the waitress continued to fill the draw up with more knifes, so I asked the manager why he was allowing her to continue putting knifes in the draw why not tell her to re wash them as now she doesn't know which are dirty, he shouted over to her and got her to bring the knifes out the back. To which I said I would like the bill. In all if you want to eat food from this place where cutlery is dropped on the floor then given to you to eat then go ahead, I will not be eating from there again

The first time here, I had The Rocket Man... Cooked med/rare... Perfect. My son who has eaten here before wanted his favourite but unfortunately it wasn't on the menu. He spoke to the staff and the Chef made it for him... Thank you Chef for the Satay Chicken burger.

A recent trip to this restaurant in Westfield Stratford has put me off the whole chain . We visited on a Friday - waiting staff were very courteous. We were told to order via an app which we did . When the burgers turned up a double order appeared - two burgers as it had been put through incorrectly . We asked if it might be refunded . The manager was very rude and abrupt and refused even though his staff originally said it would be okay . They took the extra burger away and refused the refund - so we didn’t even get the extra burger. The kids burger we ordered was charred black and inedible - see picture . Avoid - especially in Westfield Stratford where there is so much choice and so many better places to go for a burger.

The two stars are because the burgers were delicious. Sadly everything else has gone downhill - certainly nothing “New Zealand” about the place any more. The service was almost non existent. Food did come fast but that was the only positive aspect of the service. None of the staff showed any enthusiasm or interest in the customers - in fact it felt like they did everything to avoid making eye contact with customers. Communication was mono syllabic, nobody asked how our food was and we (along with 4 other tables) spent nearly 30 minutes trying to get somebody to bring us the bill.

Ordered American cheese and bacon burger Also two mighty burgers Had three lots of fries Two of which were bought to us first were stone cold When the server bought the third one up it was piping hot We said these fries were cold and he done absolutely nothing Didn’t even apologise or offer to change them Just shrugged his shoulders and walked away The service is awful Also the men’s and disabled toilets were out of order which is not acceptable and you should not of been open if no toilet facilities are available The staff need serious training on customer service If someone complains about any part of the food it should be dealt with properly Not just shrugged off We will not be coming again Very disappointed and it was our first visit First impressions last a life time

Worst experience ever! Terrible service and the staff applies a policy that they cannot serve over 6 people without booking! What? Yep! We walked in and because we were 7 they told us they couldn’t serve us. They insulted us, the restaurant was empty and when my friend said: “at the end you are loosing because it could have been 7 meals and a good tip”, one girl said “I don’t mind, I seriously don’t mind”. I don’t know who creates this kind of policy and which restaurant let their customers go like that. At the we had a great meal somewhere else, the other restaurant had a booking at 8 pm for the big table we used, despite of that they served us and were so kind and welcoming. I don’t recommend it at all. I checked their website and I cannot read that policy anywhere.

Fantastic customer service, nice manager and very tasty meal. I recommend to anyone wanting to have a nice time. Lovely atmosphere too

The food, service, the staff and cleanliness were all amazing. I’ll definitely come back every time I get the chance to do so.

Me and my partner cake to GBK today for dinner, we was sat down nicely at the table we chose and was told how to order. The wait wasn't too long however the first meal that came out was the honey wings which only had 4 wings. We then got served our halloumi cheese sticks which were such a small portion even a child could finish it quickly. Our burgers and chips then came but once again very small portions, overall wasn't worth the money for the portions would like a refund!

Had a lovely experience with good food and fantastic service. We came on a weekday lunchtime so the restaurant was very quiet. The deals on offer were very reasonable and affordable for the quality of food. Food arrived promptly and tasted really nice. Would definitely visit this restaurant again.

Amazing fantastic Mike hosted us and burgers were 10/10 - sensational food - juicy flavourful burgers and fries . Legacy cider amazing : white wine great

Dear Ranjit Singh Boparan, hope you get to read this 🙏🤞🏼 GBK is a great, well managed burger restaurant chain, and, thanks for that, the prices, the quality, your wonderful team [West Hampstead is our local] ... So, all positive but as GBK old school and modern-day GBK, help me with the eat in, have the app, no deal, unless you... scan a QR code at your table, which is kinda covid style, albeit as a regular customer, it oughta be priority? + we get the delivery lovely, but Darth Vader collect and deliver team [some not all] giving eat in diners indigestion with their 'issues' which your lovely team have tp stress about too. Just a precis of a moment that is becoming a GBK feature, and you're too good not to figure this ;) Look forward to 'the solution' with a win win for all, faithful eat in's + takeaway ways. Best, Mark

Absolutely banging visited while in London for a couple of night! great service fantastic food! Reasonable prices! We will be back next time we’re in London

We went here yesterday. When we got in, the waitress overlooked me (female, non white) and welcomed my friend (male, white) to the restaurant. Not a great start. I ordered a medium rare burger that came back with the outsides medium rare but the insides rare as hell. It was still mooing. In any case, I ate it and it wasn't bad but just letting you know what might happen if you ask for medium rare. I don't think there's any point in even asking how you want your burger cooked, although, interestingly, my male friend's burger seemed fine. Funny that. Perhaps if the waitress had actually listened to me, she would have heard the 'medium' part and not just 'rare'. The fries were a tad greasy, so getting the oil off them first before serving would have been a good thing. I also think it would have been better if they had fries that were a bit thicker. Even for skinny fries, these were quite anorexic. Tasty, though, as potato is wont to be. Throughout the meal, only my friend was mostly acknowledged. As we left, I looked at the waitress as I walked past and said goodbye, she said nothing (of course), didn't look at me (what's new?) but looked at my male friend and said "goodbye, thanks for coming" to him. Only to him!! Oh so should I have stayed at home then? Well, good luck to you because out of me and him, I'm the only one who has a diet bad enough that I would have probably returned to the restaurant, which I won't be doing now. You won't see him for dust. If there's one thing that puts me off ever returning to an establishment, it's being ignored and overlooked, especially over a man. What is this, 1953? She treated me as if I were on a leash being walked around by my friend. He said 'maybe it's an Eastern European thing' to only speak to the men (he didn't care at all, since he was treated very well... great 'friend'). Well, I'm not excusing it in any way. If you work in service, you need to acknowledge everyone, not just men. Who needs a side dish of internalised misogyny and suspect race issues with their burger?! Please tell your staff (INCLUDING waitresses) that women also have value, especially when they're spending money in your establishment. Yeh, we make our own money now and we get to spend it too... but no longer in your restaurant. Maybe the waitress needs to spend some time on an online dating site so she isn't so thirsty whenever she sees a tall, white man enter the restaurant. I'm surprised she didn't mount him on the table.

Decisamente apprezzabile che un locale di hamburger decida di inserire scelte vegan. Se poi queste scelte si rivelano pure buone, allora diventa un locale da provare!

Even though the menu clearly lists "Lemonade" as a drink option, I was brought Sprite (yes, I know the British are confused about Lemonade vs Sprite - that's not what was happening here.) The server argued with me about it - I had to show him on the menu where the item was. "Oh, we don't have that." OK, how about a Fanta (also on the menu). "Oh, we don't have that." I clearly stated 'no relish' on the burger, but still had to scrape the nasty sauce off. Then they had the audacity to charge a service fee - how about you actually give me some service? There are a LOT of other options for food in Westfield. You're better off trying anywhere else.

I went there with my fiancée for lunch, food excellent and professional service, the manager in charge was very helpful even if it was very busy. Highly recommended.

We ordered the vegan bean burger along with sweet potato fries and a sea salt milk shake . Turned out to a nice filing meal . Enjoyed the good quality food .

We ordered 4 burgers with fries for delivery. Only 2 burgers turned up and no dips were delivered. This is the second time this restaurant has incorrectly delivered food. The food is always cold and I will never eat in this chain ever again. I highly recommend that you avoid this failing and incompetent restaurant.

It was bad experience. I cane there with my daughter and my best friend fir nice fresh lunch as that was my experience from different GBK restaurants. This was absolutely different. First of all i ask fir nice cosy table if possible so were told by a waitress to go and take any table . We choose nice site table . Table was bigger for mire people but it was comfortable for us as we had bags of shopping so didnt have to squeeze them around the table making us uncomfortable to eat. There was many empty tables around the restaurant even for more people only was not in a undisputed site. Ones we made ourselves comfortable we were adk by the same waiter to move to another table as this table was for more persons....( no large group came and nevertheless mire tables were available in case they would). It was very awkward to movr all thr bags etc one we got comfortable. After that we kept sitting and waiting for the menus. The lady started taking order for other table but not us. So i stood and went for the cards myself. Ones we decided what we want to orde we were jept waiting fir her to come. She saw us ready as i indicated that i wish to place an order, even stood up to go to the counter to place it myself but she said she would come. Then she took another customer whi just came , nicly to their table and give the menu straight away. Finnally she took order. She brought one frice less we had to enquiry for it. Food was horrible. Chips over spice , surly deep in oil more then ones, same was the onion rings, extremely oily. Burger was lets say ok but nothing overwhelming like i remember from other restaurants. Seams like Westfield store doesnt care about quality, as they must receive many oeople who come and go and they absolutely dont care about quality neither their customer service. Extremely disappointed and will never use this particular restaurants for sure. They could do with some courses about customer service as well as quality of food. Frustrating while paying higher price for meal....that should be delivered...

It was great, not many options for vegetarians. the food was great for the rest of the family. I do think they are better than Gordon Ramsay Street Burger - The O2

It was a pleasant atmosphere and friendly staff service at Westfield GBK SAIPRIYA was helpful and her service at our table was amazing 🤩 ❤️

I visited GBK with my little siblings as a family dinner out and although the staff were nice, the food was bad quality. I ordered a Korean BBQ burger and the chicken was pink. I asked for a waiter to see my order and he proceeded to ask me did you want the chicken well done? What does that even mean? Ofcourse I’d like it well done. They took the order back and prepared a new one but the chicken was still pink. Definitely not pleased with this visit and will not be returning.

2h waiting for delivery, missing chicken tenders from order and pickles from burger. Will not order again

Great choice for vegans and vegetarians, love Beyond Burgers and the chunky chips are tasty and hot. My bugbear is cold food! My partner is addicted to GBK at the minute. Love that there are comfy booths and you’re left alone to eat in peace...

Lovely food and great service. Team member Liam is an asset to GBK Greenwich. My experience there was great and I would go back with my friends

We had a great time at your Trafford Centre restaurant yet again, the food was fantastic and the service from Lorraine and the manager was excellent, I didn't catch the managers name

Although small and expensive, the quality is not equivalent to the price paid. The hamburger was burnt on the outside like charcoal.

Food was OK but customer service was absolutely reckless. We asked twice for the bill and after 15min we had to go to pay at the till because they "forgot", we also asked for 2 milkshake takeaway and they were just talking to each other...

Food has gone downhill in my opinion, quality of the chicken was terrible. Service wasn’t great, had to ask for our drinks twice .

Me and my sister went out for lunch today at gourmet burgers and it was horrible!!!! Why? Rude staff getting all dirty looks from the staff and getting death stares. The food was disgusting it was greasy, the chicken was raw and pink, the relish...

We travelled all the way from central London to South Kensington on the basis that the website promised gluten free buns only to arrive and be told they had no gluten free buns. So we then said OK we’ll dispense with the bun and have...

I have never left a review on Tripadvisor before but felt I needed to leave some info as GBK need to get a grip on this branch in a flagship location. As we approached the restaurant around 4pm it didnt appear busy, maybe 20% full...

WORST GBK ever! We ordered via the app & it took 55 mins for the food to come despite it being half empty in there. We’d finished our milkshakes before the food came. Only my husbands burger came & they said I’d ordered mine wrong...

Food came out very quickly,burger was fine unfortunately chips were very under cooked,drinks didn't arrive until food was finished.

4 of us ate, te que wasn’t to bad co side ring there was a concert on. The staff apart from one lady were all rude and disrespectful. The waitress even argued with me when they were in the wrong. I was told “we are...

What a day visit.4 of us went and we had this really really rude waitress.We ordered over the app due to her not coming over to serve us.We then ordered our drinks to be told they haven’t got 2 of the drinks we ordered and...

It’s been almost few years since I visited GBK due to travelling overseas. I came back to my local GBK and I was really devastated by the changes made on the menu. Your signature monkey nuts is a story from the past along with the...

I am very disguested that a large chain like GBK serves Halal food but doesnt have any signs of Halal food when it serves halal meat. This is misleading to the guest. I have no issues with Halal food but there should be a sign...

We waited over 20mins for a table despite there being plenty, which were covered in leftover food and not being cleared away. I've never been in a restaurant with so many staff that all operate this slowly. Normally when you see this kind of service...

Booked here prior to going to the ABBA show. Arrived 45 minutes early but the manager found us a table straight away. Mobile ordering and food arrived quickly. The burgers, mine the loaded one, were very tasty. Service good, prices in line with expectations so...

I've ordered a classic beef burger which came with bacon and was burnt. I do not eat bacon or any pork products and could not understand why they'd burn the bun and yet still charge us the full price!

Just ordered a GBK burger as a take away. Whilst inside the venue I asked for a Diet Coke to take away as well. When sat in my car I noticed on the receipt they had charged £3.20 for a take away Diet Coke can...

Had to order via the app, the app only showed one GBK in Greenwich so I selected it and turns out this was wrong as there is GBK in o2 as well so my food didn't arrive. Contacted the manager and he sorted the food,...

Burgers were lovely and fresh and staff were friendly. Overpriced though and a mixture of halal and non halal meat with no mention on the menu of which burgers were or weren't halal.

The restaurant was fine and the staff were polite, I just didn't like the mighty Gourmet burger. It's difficult to know what was wrong, because I have never eaten a Gourmet burger before, but all I could taste was the beef and the pickle at...

Heartbroken to see that the skinny fries that GBK is known for are now just regular undercooked oven french fries. With no warning from the staff I ordered my skinny fries expecting the delicious skinny ones that’s GBK normally serves and disappointingly was served regular...

What is the point of offering 4 different plant-based burger options to be told that the fries are cooked in the same oil as the onion rings which contain both eggs and milk? We left… Come on, GBK, you have to try harder…

Hi guys, Have you changed the recipe or maybe you Chefs? Ordered a Satay Chargrilled and Fries on Uber eats. No,….no,,,,,no…..not i usual. The burger tasted very bad and fries was undercooked.

The restaurant was extremely hot! No air con available sadly. We arrived, I advised that i had a reservation. We were shown to our table, sat down, got the menus and the staff member just left. No explanation that we had to order via the...

As per usual with a GBK our food was delicious and service was friendly and fast, however I would say that food is not fresh to order as it was ready within 2 minutes however this had no effect to the taste and food was...

I visited the GBK Restaurant on Thursday 16th June at the 02 Greenwich, I have to say one of the worst experiences I have ever had. No one at the restaurant noticed we were waiting to be seated. When we were seated we ordered the...

extremely delicious burgers and fries like for real, i was in south kensington and the service was also really good! i can absolutely recommend :)

I took my 3 teenage kids for a late meal last Saturday. I expected it to be a posh Burger King but posh it was not. Having to order at the counter or via an app made it feel very much like a fast food...

Amazing burgers, would say one of the best burgers in London! Would highly recommend The South Kensington Branch, the service is amazing, they are so friendly and Peter goes above and beyond! It’s a must in my opinion, next time if your after a burger...

This place is just a REALLY bad restaurant. You have to order using your phone and qr code, and pay before your food arrives. To order extra you have to go onto your phone again. Our burgers weren't exactly "gourmet" tasty enough but not exciting....

Got a take away , not very good experience Waited for ever and food turned up really cold, sweet potato fries was freezing so they went in the bin Burgers look like they had been run over and was warm OVER PRICED AND FIT FOR...

Took my mum to the Bracknell restaurant for a birthday meal. Her first visit to GBK. Food was terrible, dry, tasteless and the bun was shrivelled. My mum’s chunky chips was oily. As for my skinny fries, whoever came up with the idea of edible...

I really enjoyed my meal at GBK. The staff were very friendly and made my GBK experience very pleasant! Thank you!

My ‘Californian’ burger and sweet potato fries tasted greasy. Our table was also close to the till area and it was quite noisy. I think there are better burger options in London like Honest Burgers and better places to eat in Westfields like Wahaca and...

The food is great in every GBK but somehow it tastes very good at this resturant. My burger came perfectly cooked (medium) and the beef brisket was a very nice addition. The staff were attentive and served us quickly. You can see they work very...

Top priced burgers for poor quality and cold food. Both chicken and meat burger also fries. Lacked freshness and taste. Don’t bother.

Spent £80+ for food with family, sweet fries came with the food cold, sent them back and then waited for them to send them back out, had finished dinner by the time we asked again where the side was, came out fast then, very poor...

There is no shortage of burger joints in London. GBK offers consistent quality at affordable prices. You won’t be writing home about the experience but you won’t be disappointed either! We ate at the 119A Waterloo Rd location and the staff were friendly and polite....

went with friends, nice restaurant and good food, nice friendly staff clean and tidy good atmosphere

GBK doesn’t know how to manage Deliveroo - completely unrealistic delivery times which just end up with disappointment

I love the service and food, is one of favourite places, and they have a great vegetarian options…..

Both my wife and I visited GBK at Shepherd’s Bush Westfield today where we were served by their manager Ricky. I just had to leave a review to say that the service was spectacular in every way from the human element right down to the...

I had an incredible experience yesterday at GBK in Westfield. The food was amazing, the service very good, and the food was out of this world good. I had the sweet potato fries, coleslaw and chicken grilled burger without the bun, because I'm gluten and...

🤮👎👎👎👎👎👎👎👎 Honestly don’t go to this place, the food is absolutely terrible. You would be better off going to you local Kebab restaurant for a burger

My partner and I stopped off at GBK in Kingston about 8pm on Friday night. The place was half empty but lots of messy Un cleaned tables. We only popped in to get a couple of milkshakes to take away. We waited 18 minutes for...

Just ordered 2 well done burgers, and when the order arrived.. they were.. I can’t even say rare, we’re raw! Never again! Disgusting!

Really good meal . Amazing food was really happy with the service and nick the manager really looked after us nothing was to much trouble. Would highly recommend .

Great burger and nice staff. Overall a good atmosphere in the restaurant and the food came very fast

The worst food and worst service! The burgers came with no salad as stated just a bit of cheese. Staff didn’t care. Really don’t go here

Went in with my friend ordered food and drink The food was delivered where the waitress just plonked food on table chips everywhere then after 10 min still haven't got our drinks called waitress and told her and when she came with drinks spilled drinks...

First meal out after 14 days self isolation. What a miserable experience. Empty restaurant at festival place Basingstoke and greeted by miserable staff and ordering at our table. What happened to the eating out experience.

It served a useful takeaway purpose during lockdown. Chips were lukewarm. Burger was ok. Never quite ready in time when ordered takeaway.

Recieved great service however wish the food was hot. It was quick however the skinny fries were cold.The burger was warm. Perhaps next time, use containers that keep food hot?

We attended and after having been given cold food, we found what looked like animal fur in our burger, management wasn't interested and couldn't give money back as we had paid on the app. Contacted head office who just sent us back to the restaurant....

I had the normal beef burger with an added onion ring along with the skinny fries and vanilla milkshake. Service was great, friendly and efficent. All of the items was delicious, especially the milkshake but was a bit pricey for the portion sizes.

I ate the most delicious hamburger here. The service is good. The meat is inimitable and the sauces.

The definition of a gourmet is "a connoisseur of good food; a person with a discerning palate", and therefore food described as gourmet is consequently "of a kind or standard suitable for a gourmet." As this was my first experience at this burger chain, I...

The food was really tasty and fresh Thr restaurant was full but we didnt wait for a long time to be seated. Defently recomed trying it

Very quiet when we arrived, no much so that a customer was fast asleep. Got our food but starter had been forgotten. Server explained so we agreed it could come when ready, no hardship. This happened to the table next to us and there appeared...

I’ve been to many GBK branches and this branch is by far the worst. As we were waiting to be seated we were given a look and the server walked away from us after asking us how many were in our party. She continued to...

Loved this place the food is absolutely amazing I will definitely be visiting again when I am next here

We were staying locally so came into Westfield to find somewhere to eat. The staff were really helpful and polite, showed us to a table and gave us instructions about ordering. A very comprehensive menu choice, so you are sure to find something you like....

Nice restaurant in the Westfield centre. Tasty burger. Service was good and food was very nice. One to revisit.

First time at this chain. Great food . Bright airy atmosphere. Tasty food.and good value. Refill drinks possibly could do with bit more flavour and diet types would be a benefit. Would recommend.

I ordered the chicken boom boom burger it was nice. Very filling there were enough pickles and slaw. Strawberry and elderflower lemonade was fizzy tasty and refill available. Onion rings and skinny chips. Service was nice. The chicken is only halal you can swap other...

As the title suggests it is very clear that Riki hate his job! He seemed very interested whilst taking my order and when I showed him my GBK app he shooed it away, absolutely appalling customer service! I even watched him deal with a complaint...

Ordered: 2x Cheese Classics Skinny fries Chunky truffle cheese fries The burgers were so delicious and juicy The skinny fries are really skinny but they taste nice The truffle cheese fries were sooo delicious! Will defo be ordering this again on my next visit! Wish...

I am not a burger person, I like to make my own, but the friend I was with came here before and enjoyed it so I decided to give it a try. One gets allocated a table a number and a menu and goes up...