Gainsborough Coffee House in Babergh

Requested a twin room but arrived to be shown into a double. Couldn't be changed until the following day apparently! Went down for breakfast on Saturday morning at about 8:30 (breakfast served from 8 - 10). No staff apart from the cleaner. She kindly tried to provide some tea, milk and cereals - and bread. So we made do without a cooked breakfast (included in the rate we paid). At about 9:10 a young lady appeared who offered us a cooked breakfast just as we were about to leave the restaurant. No apology. No kitchen staff. Just awful. I did get an apology from the General Manager later that day and Sunday morning breakfast was fine. Certainly won't use this hotel again.

We celebrated my sisters 50th birthday here ! We had the private function room upstairs which has recently been refurbished and it was lovely. We were allowed in early to decorate with banners and balloons. Baring in mind we were a large group and all opted for three courses the food was still all served together so we had no one waiting, the staff were incredibly friendly and helpful. We couldn't fault it all :) A few of the family stayed and were extremely happy with rooms and the yummy breakfast :)

Arrived at pub after our hotel Restaurant let us down and really glad our hotel did , as we had the best sunday roast possible Everything cooked to perfection compliments to everyone The staff were very busy but had time for you and nothing was too much trouble Highly recommend this place to all

Called here on a ride with friends, great hospitality, great food and drink, really accommodating as we descended, unannounced on our ride from London to Cambridge. Thanks!

Fantastic food,but the place is freezing cold and waiting time is terrible, by the time our food arrived our tea was cold (did give us another pot for free)