GAIL's Bakery Wokingham in Wokingham

This was my fourth time visiting a Gails bakery. The previous 3 times I had reservations about the bakery but put it down to short staff or a busy period. Today however I have come to the conclusion that Gails is highly overrated. The staff are pretty rude aside from the mediocre and bland food on offer which is overpriced as well. We had the scones and a spinach and feta pastry. The scones were dry, ice cold and flavourless, the spinach and feta pie was bland and greasy. Improvement in flavour, presentation and most importantly taste needs a major overhaul. Happy to pay high prices for high quality products. I will give this place a miss whilst it gets to improving its standards and quality. There are countless of great coffee shops opening up so why not keep up the pace. .

This was our first trip to Gails Wokingham and we were served by store manager Tom. He was very kind and welcoming, and the coffee's tasted lovely! The atmosphere was also very relaxing. Will definitely come back.

Popped in for a hot chocolate yesterday as it was a cold day. The only option was a small (the board shows 'SML' or 'LGE' options for other drinks) so I assumed that the small would equate to a regular in any other cafe but no. When it was served to me I was shocked at how tiny it actually was and it cost £4.10! Pretty disgraceful example of profiteering to be honest. They could at least put the drink volumes on the board too so that people can be more informed before purchasing. Lesson learned I guess.

Don’t usually write reviews but have walked out of Gail’s several times now due to the service really being that unfriendly and rude and there being several (cheaper!) alternatives in the town. The coffees are at least 20% more than anywhere else, the tables are always filthy and the staff behave as though they are doing you a favour.

Queues are large, team working at the speed of light! Thank you all.

Coffee was Luke warm and the lady serving gave me the wrong food...when I questioned it she shrugged her shoulders

Delicious breakfast options, love coming here after Park Yoga in the summer, can't wait for next year. Love the babka

Great selection at the bakery. I had a croissant, which was big and very tasty. Flaky on the outside and squishy on the inside. The coffee was great too. Bonus points for it being in a decent sized mug. I love coffee and go to a lot of artisan coffee shops, but some of them serve a latte in a tiny glass. I like a big coffee. Busy but lots of seating and outdoor seating too.

Great service, fab pastries, and the best coffee in town

Great service, fab pastries, and the best coffee in town

Usually love Gail's but today's experience wasn't to love. They had no porriage, no bacon and wouldnt take cash. The baked eggs came and were very over done. There was no warning about the scalding plate that my husband accidentally touched and burned his hand. Coffee was BAD, tasting burnt. Unfortunately the service didn't make up for the bad food either...rude, abrupt and unhelpful. Shame to pay over the odds for a below average cafe.

Usually love Gail's but today's experience wasn't to love. They had no porriage, no bacon and wouldnt take cash. The baked eggs came and were very over done. There was no warning about the scalding plate that my husband accidentally touched and burned his hand. Coffee was BAD, tasting burnt. Unfortunately the service didn't make up for the bad food either...rude, abrupt and unhelpful. Shame to pay over the odds for a below average cafe.

It's a Gail's. Decent coffee and buns

What a lovely experience I had for my morning coffee and sweet treat from Gail’s!! Made particularly enjoyable by Tom the manager who was patient when listening to my questions about vegan options and took the time to have a chat with me. Clean, lovely service and delicious food and drink - 10/10!

A lovely gem of a Gail's. We came for a sourdough bloomer but the environment and atmosphere was so great we stayed for coffee and some danishes! A real community feel at this location, great food and great selection 🙏

Not as fresh as it used to be. Lately I go for what it looks fresh rather than what I usually like to eat because some products don't look fresh. I had a few bad experiences with dry croissants. Not standard quality in the food that is offered, perhaps victim of its own success (very busy, cannot cope with high demand and maintain quality standards)

Let’s mention good bits first, coffee and food are consistently great, well that goes to brand and their reputation I believe but the same doesn’t reflect with the staff at Wokingham branch. I’ve been going there for years, so are the other branches like Reading, Henley and many in London. I’ve never seen anyone like the manager at Wokingham. Seen a couple of instances shouting/rude behaviour towards her colleagues. I’ve ignored thinking they are isolated situations but looking at the reviews here it doesn’t look like 1 or 2 instances and what’s more disappointing is despite of other customer reviews it doesn’t seem to have changed much. It appears as if she has no interest or someone forced her to work there, no eye contact or smile on the face whatsoever in contrast to other staff on the till who are good. Now I started to think #Coffee or Nero next door are better at least in Wokingham. I hope this changes sooner than later.

Good fresh food and service is good, nice place for a rest after shopping in Wokingham.

I love their coffee. The food it on another level.

Just got home after buying numerous items, 2 sourdough, 2 flat whites, 3 cheese straws amongst other items over £35 spend to find a sausage roll was missed from the order

Delightful experience. We were served by Ashwini, who was courteous and provided quick service. We had Parmesan Chicken, Avocado on Sourdough toast, Ham and Cheese Croissant, Spinach and Feta Cheese Roll. The Parmesan Chicken and Spinach Feta roll were delicious and I absolutely loved those. The HC croissant was a bit too cheesy for me. Overall the experience was lovely, the place had a great vibe.

I come here for breakfast everytime I'm in Wokingham and never been disappointed.

Excellent bakery items, Excellent cofee available, best is Flat white coffe and also cappuccino

Nice to have options available in Wokingham. The price is not cheap nor are they overly expensive.

With one person taking orders and one making coffee service was good if a little abrupt. The coffee needs an extra shot which gave it some flavour and it was served hot which is a big improvement on my last visit. Sadly the pastry was once again over baked which as this is repeatedly mentioned by reviewers and must equally be obvious to staff when they are serving is really not acceptable. Gails is the most expensive cafe in town but its just not delivering at a level that matches the price. Needs sorting out.

Went in for my daily coffee and pastry, usually I sit in to eat but as I was waiting to be served manager (middle aged blonde lady with glasses) started yelling and mocking her employee who didn’t look older than 20. I was very shocked and taken back at how this lady was talking to her employee in-front of costumers and other employees. I feel like this workplace and it’s manager/s do not treat employees well and, while I love the coffee, food and service - I can’t support this business after seeing how this lady was screaming at her very young employee. Not to mention, I heard screaming coming from the back and i’m guessing it was this manager. I’m very stunned at how this company has let this treatment continue. Until something is done I will not be coming back.

After coming into Gail’s this morning I left feeling incredibly awkward and disappointed. My experience was ruined after I saw a manager shouting and antagonising a young server working behind the counter infront of customers. It was totally unacceptable and very unprofessional. The server was calmly trying to diffuse the situation but unfortunately was met with more shouting from the manger.

Worst coffees we have ever had. £7.80 for 2 cups of dishwater, offered a replacement but no refund we will not be returning and would advise others to steer clear of Gail's Bakery in Wokingham.

Great choice of baked items. Love their spinach and feta rolls. Goes well with a hot coffee. Cinnamon buns are a must try and along with almost every other item..

Rude staff and worst baguette in the town! They did not provide a bag long enough to accommodate the baguette I purchased and the staff refused to cut it half for me to fit into the bags rudely. I took away home and tried to enjoy immediately. But, I found it as hard as a stone, no taste, no aroma of wheat, even I sprayed water and baked it again and tried it again, it’s still awful.

We had a very tasty breakfast. The girl on the till (about 9 am) was so friendly and helpful. She is a credit to the restaurant.

Very expensive for not very nice coffee and cake. Unfriendly staff. Dirty tables which were not wiped clean despite the cafe not being busy.

Gail's are in many locations now. First time visit to this outlet. My partner and I had coffee's cinnamon buns and also brought a loaf of bread to go. Service was friendly and efficient. Quality of food and drinks great, atmosphere was very pleasant cleanliness was good overall. And the bread we brought was lovely.

Whilst I appreciate that prices have gone up everywhere I think whoever decided that a single cookie should cost £4 is taking the mick. I know Wokingham is an expensive place (for what reason I don’t know it’s not a special town) but these prices are extortionate even for a wealthy town. I sincerely hope these same prices are not being demanded of poorer neighbourhoods. For this amount of money one would assume that the service provided matched the price. It does not. Unenthusiastic and sarcastic staff, and unclean stained tables and trays leaves much to be desired. The bread for which this bakery is no doubt well known is lacklustre. Our loaf of San Francisco style sourdough was burned as were all the others by the looks of it.

Rudest staff ever. Asked if they had any gluten free options as I have an allergy - blonde woman behind the till and her little collegue just laughed in my face. Too pretentious for my liking anyway.

Purchased 2 pain au chocolat and both had the chocolate missing down one side, for nearly £6 they should really have better product control than this. You're paying luxury prices so they should be perfect.

The espresso is simply divine rich in flavour and taste. Well worth trying their festive buns in Winter. Not for those on a tight budget. Dogs are not allowed in restaurant but some tables outside.

Please rewrite below I’m regular customer of Gail’s. I love their food. I had a bad experience with a staff member who was extremely rude to me when I was taking our coffee’s and refused to give baby drink saying I haven’t paid for it. According to my memory it was free. I went to cashier again and asked to pay, cashier said it was free. Later I sat down with my food and I was talking about the attitude of the person who served coffees to me. A gentleman overheard who sat next to me with his family. He said he felt like she treated them like they were asking a favour. So I said okay I will complain and realised the person who served us was the Wokingham branch manager. I didn’t want to write this review thinking it is not fair for other staff but had no choice since she is the manager and she would not correct her attitude. I was reading previous reviews now and realised many people have commented about a rude lady. It is shame because I really like Gail’s but it seems like they have let this person carry on her rude behaviour and has not addressed it. Customers are not deserve this.

Lots of the food is delicious and the bakery has a nice warm feeling when you enter. I really recommend going here.

Order a christmas crossiant.had a interesting filling.after taking a few bites noticed there was a long black.hair stuck to the bottom of it.pretty sure it wasn't mine as my hair was tied up.took it back for another one.angry lady who served me took the croissant off me threw it in the bin no apology. Bad customer service and hygiene control

Shockingly rude behaviour from the woman who was going to serve me this morning. the app is awful only works occasionally, this morning it was playing up again, she didn’t even smile at me as I said it wasn’t loading, there was no queue behind me but she was so miserable and looked so impatient. It’s not the first time it’s happened but at least the other staff have been polite about it. I was made to feel a pain, so I walked out. I don’t feel like returning again, with attitude like that when spending nearly £4 a day on a cup of coffee.

Very few plant-based and vegan options. Staff are transactional and lack warmth. My coffee was prepared well and the food I did have was of high quality. There are much better coffee shops available a short walk away.

Gail's soufflé egg sliders are a must-try for any brunch lover. The eggs are cooked to perfection, with a light and fluffy texture, and the cheese is perfectly melted and gooey. The slider buns are also delicious, soft and chewy with a hint of sweetness. Overall, these sliders are a delicious and satisfying meal that is sure to please even the pickiest eaters. Here are some specific things that I liked about the sliders: * The eggs were cooked to perfection. They were light and fluffy, and they had a perfect amount of salt and pepper. * The cheese was melted and gooey, and it added a delicious richness to the sliders. * The slider buns were soft and chewy, and they had a hint of sweetness that complemented the savory flavors of the eggs and cheese. * The sliders were a good size, and they were filling without being too heavy. Overall, I highly recommend Gail's soufflé egg sliders. They are a delicious and satisfying meal that is perfect for brunch, lunch, or a snack.

A good spot for breakfast in Reading .

Gail's is always a favourite of mine; great coffee, delicious food and a nice place to meet friends or even spend the day working. The Wokingham bakery is an ideal location in town, with plenty of space to socialise and work!

Long story short, there was a live maggot in my food. Food that I had already eaten a large amount of. It was in an airtight plastic pot, some fermented veggies and grains at the bottom. I am absolutely disgusted and put off of eating out. I haven’t been able to eat all day and my stomach feels very uncomfortable. I will have to see how my stomach feels after a few days as I can’t tell whether it’s due to the food or a Mental thing.I am already quite a germaphobe so this was traumatising to say the least. I can’t believe a cafe like Gail’s is serving infested food. I have eaten at Gail’s in London a few times and have not had this issue. The manager was apologetic, gave me a refund and offered me another food item. This doesn’t change the fact that their food hygiene is terrible. You couldn’t pay me to eat another food item at Gail’s again. Unfortunately, given that I was quite shocked and disgusted at the sight of the maggot I didn’t think to take a picture. I do not recommend eating here at all. I have never experienced maggots in my food anywhere, EVER. They should be checked out by the appropriate food safety authorities.

Normally very good, but today's cinnamon bun tasted stale which was disappointing, the coffee and ham and cheese croissant was up to standard. I think I overheard a customer being told he couldn't pay with cash! If this is the case then I think for a high street cafe this is unacceptable.

A bit scruffy/ like most coffee houses these days: tables, seats and floors need cleaning frequently and properly. Food OK, but coffee takes a long time to make yet still manages to be quite unremarkable, and served in cups without handles (you don’t need a handle since the coffee is not hot). Not really any better than most modern coffee-and-cake places, and a bit pricey. To be fair, coffee in Britain has rarely been good, and since the advent of the ubiquitous American-Italian espresso machines it just got worse. I guess I’ve lived too long: I like coffee strong, either black or with cream (preferable to milk) and never, ever, frothy.

This is a modern bakery located in Wokingham town centre, as part of a larger chain based in London and the South East. Inside, there is plenty of scenery and natural light. They have a large selection of baked goods made on site, covering sweet, savoury, and veganism. The staff are polite.

Visited to so many Gail’s bakery across London, Henley, Windsor and many more but never come across the team behind the till in Wokingham . I’ve changed my IPhone to new and I had to sign in all my other apps including my Gail’s to get my stamps. But this app didn’t allow me to sign in when I was in the shop. Then I asked the team what happens if I can’t sign in and loose my new stamps which i spent over £20 that day including 3 coffees . The girl behind the till who had no smile on or understanding said that it’s to be be only the app to collect your points. Where’s the encouragement for the customers to spend more??? It was so dissatisfying. As in my experience with other coffee places did put the points on a new card which should be always the case as a good customer service or customer rights?! Instead being not friendly but stern and cold and with a kind of attitude towards “I don’t care that’s your problem” I do love the actual Gail bakery but it puts me off visiting especially the local Wokingham branch. Also not happy to pay Eat In charge for every single item you purchase and no cash paid policy in the bakery. What happens if you’ve left your card at home but you’ve got only cash to pay with?! Then double trouble embarrassment by these snobby team after you’ve ordered at the till…

Visited to so many Gail’s bakery across London, Henley, Windsor and many more but never come across the team behind the till in Wokingham in few occasions. I’ve changed my IPhone to new and I had to sign in all my other apps including my Gail’s to get my stamps. But this app didn’t allow me to sign in when I was in the shop. Then I asked the team what happens if I can’t sign in and loose my new stamps which i spent over £20 that day including 3 coffees . The girl behind the till who had no smile on or understanding said that it’s to be be only the app to collect your points. Where’s the encouragement for the customers to spend more??? It was so dissatisfying. As in my experience with other coffee places did put the points on a new card which should be always the case as a good customer service or customer rights?! Instead being not friendly but stern and cold and with a kind of attitude towards “I don’t care that’s your problem” I do love the actual Gail bakery but it puts me off visiting especially the local Wokingham branch. Also not happy to pay Eat In charge for every single item you purchase and no cash paid policy in the bakery. What happens if you’ve left your card at home but you’ve got only cash to pay with?! Then double trouble embarrassment by these snobby team after you’ve ordered at the till…

This cafe is not clean. The floors under the tables are not swept. It is looking very tatty. I don’t mind paying more for coffee if the surroundings are nice but unfortunately this has gone downhill

What poor customer focus. Having saved up on my loyalty card for a free loaf of bread, I was told that today the offer had ended yesterday. So having spent nearly £40 on bread at Gail’s over many weeks, the manager was not prepared to honour one free loaf one day late as I didn’t use the app. Very short sighted to not honour a loyal customer. I will find my sourdough elsewhere from now on!

I’ve had bad experiences at all of the Gail’s bakeries I have visited:- Wanstead, London Beaconsfield, bucks Brighton was the last Gail’s I visited. All of your customer assistance seem to have a very high opinion of themselves, come across as very superior to you and treat you as if you’re nothing. I was in an emotional state when I visited the one in Brighton after having a blazing row with my husband. I had no cards on me only cash. The assistant took great delight telling me no cash was accepted. I’m not sure I’m going to put myself in that situation again, making me feel insignificant.

Exceptional service at Gail’s Wokingham as always! Kind and friendly staff who know their menu well. Always lovely fresh baked goods and beautiful tea and coffee! The cinnamon bun is a favourite every visit and the flourless cakes are a surprising treat. Plenty of high chairs and push chair friendly. Can’t rate this place enough. Download the app too and get a stamp on each visit.

Just popped in for a quick coffee..so glad the other shop was closed!! Coffee was spectacularly gorgeous.. my friend had a 70% hot chocolate which she said was the best.. I had a chocolate brownie..which was great..my friend had an almond crossient which was THE best..light crispy..almondy just fabulous..you've gotta try it!! You won't be disappointed 🥰

Great staff, thank you for great service

Fresh pastry and excellent coffee. The deco is very modern and minimalist...clean. The bread looks amazing but I never bought it because it's a bit exposed on the shelves but that's just me , I think😜

Unfortunately they dont have syrups for there drinks, I love a vanilla latte but had a plain latte instead, my husband had a ham & cheese croissant which they couldn't warm up, I wont return anytime soon.

Today we went for a coffee, again, unfriendly staff and nothing is Gluten Free except the mini flourless chocolate cake but unfortunately they use the same utensils to grab pastries and cakes, obviously clued up on cross contamination. My partner ended up with pain, bloating and not feeling well. So sad that it’s is a big British baker chain but if you have food allergies this place is not for you!

I ordered a regular cappuccino with an extra shot and an almond croissant. This came to a staggering £8.20. From previous visits I know that the coffee is quite bland so the extra shot raised this to a normal house blend and the result was ok. The almond croissant was sadly overbaked and dry, which given previous customer reviews noting exactly the same issue is really unacceptable. The average price for a capuccino and almond croissant is around £4.80 to £5.60 at other coffee shops in Wokingham so Gails pricing is well off the mark as is their quality control. Disappointing.

Customer service was fantastic and so polite I didn't know what I wanted and the person at the till gave me loads of recommendation and all of the were outstanding definitely would come again

You pay a bit over the value but the options available and quality are good. The environment could be better but it's a good place to go sometimes for breakfast or some snacks and a hot drink

We hadn't been to Gail's since they first opened when we visited a few times and really liked it. Due to work commitments we hadn't been back but decided to visit on Christmas Eve at 8am as we had time to kill. We choose a couple of pastries which were stale although the coffees were good. What appalled us most was how grubby the place was. Every chair or sofa seat were filthy, table needed cleaning, not just food from a previous customer and floor needed a jolly good clean. All when they had only been open an hour!

Dry cakes and pastries. The customer service was awful, rushed to make my order when no one was behind me and everyone looked like they'd had the worst day ever. I don't expect much just a smile would be nice. The store looks lovely and it's clean but I think management needs to pop in and re-train the staff.

Coffee was bad and didn’t think much of the customer service here. Looked like staff didn’t give a damn really about service… nice to see a staff member picking their nose and knowing they’ll be serving your coffee… not a nice Gails… been to others and they were just fine this one needs a reshuffle in management and etiquette! Will definitely be going to other coffee outlets in Wokingham! Plenty to choose from!!

Coffee was great Almond Croissant was a bit dry and no cutlery was very upsetting When I asked for a knife I was told there wasn’t any they are all being washed up Not the service I expect from Gail’s Come on guys!!

Brilliant service, very clean, staff approachable and efficient. A fantastic almond Croissant and great tasting coffee

We wanted a really good cup of coffee and that’s exactly what we received. Quite expensive ( £3.50) considering the small size of the ‘large’ cup with no saucer. The corporate decision not to accept cash for food and drinks whilst still happily accepting cash...

We went in for a quick coffee but stayed for lunch. Very good atmosphere and excellent food - friendly and helpful staff. Nice and bright

My favourite coffee shop is GAILS. Of all the new coffee places opened in Wokingham Gails is above and beyond. Clean, spacious, sunny, and smiles from the staff, who are very helpful. Coffee is perfect in strength, flavour and temperature.

Lovely coffee. Far better than regular chain coffee and great bakes

Pleasant airy café and shop. Very good coffee. Staff very friendly. Cake selection was a bit limited but maybe because we arrived mid-afternoon and a lot had been sold by then.

Lovely and helpful staff, fabulous service. Food was delicious, very good value! Will definitely be returning!

Most enjoyable, I have not tried anything that I don't like from Gail's so far. The wooden chairs are not particularly comfortable.

was bitterly disappointed with my experience at gails. the staff were rude, uninterested and one completely ignored us. food was ridiculously overpriced ( £5 for a sandwich) however the cinnamon bun was quite nice hence the two stars

Always visit when in Wokingham, has great coffee and bites to eat. Extremely high quality and tasty food/drink in a very nice re-developed area of town.

Why don’t they take cash. Surely it can’t be for COVID reasons. Is it because cash is old fashioned and not on trend, or is it because it is more convenient for the cafe and the customers inconvenience doesn’t matter.

Quite pricey, high chairs uncomfortable, they refuse to take money (even though it is the legal currency of our country) whilst the majority of other shops, coffee shops and bakeries now all do. Won't be going back. Coffee nice but no better than most other high Street chains. Temperature a little below that preferred by one of our party.

First visit, great food and service. So many delish looking cakes I could decide so asked staff to recommend/surprise me - cinnamon bun was the result and it was fantastic. Will be back.

Bought a walnut and honey loaf this morning. It was the only one and still had the label in it. Took it, and the label to the till and paid £4.20 for it, but having had some for tea this evening, it's clear that that it is not the same as we've had on previous occasions so can only assume that it has been mislabelled?

Wonderful sweet and savoury pastries baked in front of you on the premises. Pleasant environment, and good coffee. Will certainly go again.

Awful past couple of visits, you at least want your hot cross bun…”hot”…don’t you?! Apparently covid has forced them to stop toasting things…😂 Overpriced for awful coffee and rock hard cake…oh and a cold cross bun! Plenty of other coffee shops in Wokingham to recommend. Update - how long does it take for a refund to go back on the card...painful

First time visitor. Felt the whole experience was very frustrating. Very confusing as some of the food on the board you can have made to order, whereas others if it’s not already made up then you can’t have it. The hot chocolates were tiny and...

I visit at least once a week for the most fabulous skinny latte. I always have a cinnamon bun which I adore. The waste-less bread is divine. The young lady with a dark blond bob style hair is a great barista. Always happy, always have...

Went for a after lunch expresso and was told I could not use cash payments... with a tip box in front of the till. Not sure if the crew is helping business or stopping it.

Visited today. While the bakery products looked great, the cafe cleanliness standards must be improved. Food crumbs and coffee stains not cleaned and cleared away making it very unhygienic. No cutlery, condiments or napkins provided. Coffee served in cups with no saucers so no where...

Had a focaccia, slice of chocolate roll and a mocha today at £15; everything was good, but the price is very high, would expect it in London not in a small town; £5 for a small piece of pastry is overpriced, £3.9 for a very small mocha also overpriced

Fab, wokingham has needed one of these for years... freshly cooked bakery... yummy.. friendly staff... still the same as it was before...

Overly priced, for a family of 4 got some hot chocolates , cinnamon buns , some pastries £50 we left still hungry. Not going again

Generally very good especially the cakes and savouries, but the coffee (americano) is inconsistent, one day intense, smoky, rich the next dishwater weak and insipid. The latter has dominated recently.

so expensive. lovely set of foods but too expensive for the average person just like some of the other places that have opened up which cater to high end clients. As a business you cannot continue to charge so much especially when so many are...

Went on a Sunday with my friend she had hot chocolate and cinnamon bun I had egg roll and flat white coffee food amazing I’ve tryed there salmon bagels they are really nice well all there food is the only thing that lets them down...

Hectic, poor system, rude cashier. Food is ok we paid ( 2 flat white, 2 scones, one small cheese stick, baked eggs) £24 a bit pricey for a such a bad service 😒

The sourdough boule was dry and stale. Disappointing, especially given the price. The hot chocolate was ok. It appears Gail's isn't so much a bakery as just another chain cafe.

5 out of 5 for the Waste loaf 😍😍 Yesterday’s unsold loaves, turned into breadcrumbs, then added to a fresh white sourdough dough! Yummy no waste!

Fantastic customer service in Gail's Wokingham. Brightens my morning!

They need more staff when they get busy, all the place need to be clean,the price is not cheap, The drink take long time, the service poor,but food very good

Great coffee and awesome croissants.

Coffee cups are tiny , shocked at how they can charge so much for the tiniest flat white ever, just watched the sausage rolls coming out of the freezer… does that count as fresh.. not in my books