GAIL's Bakery Seymour Place in City of London, Westminster

The employee blonde girl with the glass she’s the the rudest They should train their employees how to deal with customers and how to be nice to them i hope the take action with this employee

great pastries and coffee, I wish the tables were more clean

Currently in Gail’s as a first time visitor previous review of abrupt staff by other reviewers is accurate plus I will add staff are miserable. Sourdough toast not toasted much, butter rock hard, jam like water no evidence of any fruit whatsoever. I now suspect why the porridge was sold out at 9.00 am. The coffee is nothing to write home about - the whole experience was poor. At these prices, poor service and almost no attention to detail I think Gail’s for people who are not really discerning.

staff are rude refused to heat the food and his english is bad , the prices are expensive overrated & over priced

In true Hobbit fashion I stopped here for a second breakfast. Iced latte: smooth coffee, no bitterness. Pastry: a humble cheese straw which was packed with flavour and light as a feather. So much so I don’t think this actually counts as 2nd breakfast. Staff: friendly, efficient, patient with people in the queue who couldn’t decide what delight to choose. Enough seating, clean loo.

The most delicious bakery was close to me. Literally every day I break my fast with it, delicious in a way that you cannot count on types that are not halal. Ask them and they will teach you ✋🏻

I went to him twice, the first time I had a reasonable almond croissant The second time, I ordered a cheese croissant and confirmed that I wanted a cheese croissant When the order came, it contained pork, and I asked to change it and they refused, knowing that it is clear the reason for my refusal, which is that my religion does not allow me to eat this type. However, the seller was very rude in the response. He said, “You have paid, so we can’t return it.” The simplest thing was to apologize for the mistake. Definitely give it a try. It is not repeated and there are many options in London that I did not stop at.

They were out of ice. Iced tea tastes like flavored water. They were out of Chai as well. Tables were not clean.

Had breakfast there twice. Very good service

WIFI not working for 4 weeks Staff friendly but can not help with WIFI customer service not replying Do not go there if you need WIFI Reply from customer service We would like to reassure you that we are working on a solution to this as soon as we can. As this has been an ongoing issue, unfortunately it may take some time before improvements will be visible as we are unaware of the issue in this particular bakery. In the meantime, please try one of our other bakeries nearby. Apologies, again, for the inconvenience caused.

Unhelpful, clueless staff. Run out of ice frequently.

Bakery is always busy but ready to take your order. Great food and music 🎶 Don’t miss on their baked eggs 🍳 Enjoy while in London 🇬🇧

02. 08. 2024 I think the lady had a bad night or was simply very unwell. Kindness 0. The counter still had about 20 products, it was almost empty. I bought a roll with feta and spinach. I don't know what the hell non-chewable sticks were inside and spinach leaves that I had to spit out because they were too hard. Since the prices are enormous, the quality of the products leaves much to be desired. Totally disappointed and unsatisfied. I'm definitely not going back!

A bakery with types of cakes, pastries, sandwiches and coffee We ordered a delicious cinnamon roll We ordered a delicious salted caramel pecan cake Black coffee, but it was very light. We brought it back and they added a double shot for us The bakery offers a few simple outdoor and indoor sessions The level of cleanliness is lower than normal in tables and chairs Even the coffee cup is not clean from the machine

The egg pie is amazing, the croissants are very delicious and light, and the cinnamon is special and we come every time because the service is excellent and classy.

Food isn’t special, just regular taste in small potions. Staff is unfriendly (as others have already described). Tables aren’t cleaned at all, the toilets look like they’ve never been cleaned too.

Stop somewhere. The cakes were very good. But we ordered two lattes, a scone and another small cake. The sign for scones said cream and jam, which we didn't get. When we went up and asked for it, we were told that it was extra, but we were lucky and were graciously allowed to get it for free today. When we had reached half way through the food and the coffee still hadn't arrived, while people who had come after us had had their coffee, we stood up and found out that they had forgotten us. Also, we had to pay extra to eat on site, which we did when we also needed to use the toilet, only to find it out of order. Also, the clerk behind the counter was very angry, rude and arrogant, and seemed very indifferent to the mistakes she made

The restaurant itself is quite charming, but my experience was unfortunately tarnished by a particularly unpleasant interaction with one of the staff members. I requested a spinach pie, only to be told that it was no longer available. However, just five minutes later, I noticed the same item being served to another customer. Additionally, there were dishes left on my table that I asked to be cleared, but the staff member completely ignored my request. He was neither welcoming nor polite, which left me feeling angry and disappointed. I had hoped for a much better experience, but the poor service overshadowed the otherwise nice ambiance of the place.

Amazing bakery, coffee so good, the cinnamon rolls delicious,,,, staff are so friendly and welcoming 😍😍😍

*My breakfast experience: Place: https://maps.app.goo.gl/mUNijVGdk5AApJV79?g_st=com.google.maps.preview.copy Sessions: outdoor and indoor, small space Handling: good Food: excellent Suitable for the elderly and people with special needs♿️

No way of calling customer services. And email address in phone app is incorrect and has been all year. Wake up Gails

Good coffee, nice ice tea and amazing brownie, just took quite long for someone to come take our order

BE CAREFUL of the blond angry lady probably italian, she scolds people for standing on the wring place in the que! What an anger! Don't even want to eat the take away I got. Talk about negative energy in a place.

Loud works taking place at midnight on a weekday, emailed them on their website about it and then I get a message asking me to email them (?!)… lovely neighbour…

This is Israeli for anyone interested

Too expensive Extra charge for eating inside Tastes like in the supermarket Unfriendly staff who throw down plates or tongs if you don't order directly

It's nice and I advise you on it

Had croissant, capatchino and backed eggs on sourdough unfortunately eggs were over backed

Spinach and feta roll, which is spicy, makes you feel like an olive tree with my wife 😍😋 Even the tea is heavy 👌🏻

GAIL's bakery has it all! A delicious selection of sweet and savory pastries and tasty coffee. We enjoyed their sausage rolls, sultana scones with clotted cream and jam, and pistachio/rose cake. They went perfectly a the rich Americano. We were also able to snag a seat to enjoy it all.

My order was apple pie and custard with blueberries. The first was delicious and we would recommend it as the second one had a not-so-bitter taste. The vanilla tea was excellent and had a nice smell.

My friends had the sausage rolls and said they were good. I had the blueberry and custard brioche. Was tasty. Would go well with coffee.

Delicious pastries and good coffee Nice option for breakfast

I was happy to see a Gail's not far from my hotel, having had a pleasant memory of my previous trip to Pimlico, I even abandoned the free hotel breakfast to eat porridge at Gail's. I first came across a waiter who barely spoke English, I understand that there are a lot of Japanese in the neighborhood, but still...then the manager(?) without smiling, came to act as interpreter, with a haughty air (because he works in Marylebone?!) paradoxically the whole thing reminds me more of a pho restaurant where, as Ali Wong says, you're emotionally abused but you still go there for the good pho lol , except this time, the scone was cold! In short, this type of service would shock me less at pho 13, but something doesn’t feel right here at Gail’s. And the WiFi didn't work!

Nice place and delicious Croissant

My favourite place for brekky. Now with my sister from florida introducing her to GAILs and she too loved it!

Fresh Delicious pastries and coffee

Food is great, as any Gail’s, but this venue never cleans up their tables, and most of servers just ignore clients while they finish chatting. I used to come daily and had asked to warm up a bit my scones and never been an issue, but this time the server not only ignored me for a while but also said she couldn’t do it, in such an unwelcome way that I decided to leave and never coming back again. As a hospitality worker, I’m very disappointed. Go to Pret next door and avoid this venue, same food quality but outstanding service and better price.

The food is good but the staff is just rude and the place is quite dirty too.

We came today for breakfast. A muffin and a chocolate, 8 euros… The glasses are dirty, the seat I'm not even talking about. Too bad at this price. I do not recommend.

At my table eating a bun and having a coffee a beggar walked in .. I was on my iPhone at the table. She put a “I’m hungry “ paper into my face … fingered my sandwich … so I looked up shocked , about to say something and she snatched my iPhone and calmly walked out. I made a police report as the manager said the police have to request the cct footage. The police have contacted them and they have REFUSED to hand it over !!! Shame on you Gail’s. My investigation has been closed due to the managers attitude of not caring about the customer

The employees are always poorly behaved and treated despite the reputation of the store, spacialy the old asian in gail’s

We came to Gail’s today when we couldn’t find a reservation for afternoon tea. Boy am I glad we did! I really wanted to try a biscuit with clotted cream and jam and I LOVED it! It was so delicious, I plan to go back for more tomorrow! The biscuit is perfect and their cream and jam combo is seriously delicious. I have been reminiscing about eating it all day long! I also had the Parmesan chicken sandwich, the bun was delicious, the chicken was well prepared, seasoned nicely and had a great semi-spicy sauce on it. I was really surprised how delicious it was and would order it again. My husband had the ham quiche which he enjoyed and said the brownie finger was a “better than normal” brownie which for him is a great compliment because he’s quite the brownie connoisseur and usually restaurant brownies fall flat. Basically, if you’re thinking about going here, do it! But go early, I got the last scone of the day shortly before 3pm.

Terrible service!! Asked for a scone next to a tea to eat inside, got a cheddar scone and a tea to go. Will definitely not come back.

Good coffee Yummy croissants Lovely staff Calm place for breakfast Beats *#@* out of Starbies

I work in the area and these guys make me smile every single time. Today, Pawel, made the yummiest cappuccino without burning the milk. Honestly, this is so precious in busy London. Someone who really cares about the details in a busy place. Thanks Pawel, you made my day! Also on the 17th of Feb, this same Gail’s had the fluffiest croissants ever! Please Gail’s, give this team an incentive! Sandra

Fantastic food. Service was a little off. Ready made is easier than ordering.

Best babka chocolate and plain croissant, the black coffee awesome 🤩

Nice and quiet coffee near Oxford and Edgour Road The food is delicious American coffee (long black) is delicious and bitter

If it wasn't for the road closer in front of this place, it would've been a great location for early birds.. freshly baked pastries and good coffee too. I would visit again for sure specially that it opens early!

Ordered two hot chocolates with soy milk, and they were made with regular milk. Apart from ignoring allergy requirements, the service was also unfriendly.

What was supposed to be a nice experience was a bit tarnished by too many downs. Lack of communication from the team about products, only one GF cake to offer, disgusting toilets

What was supposed to be a nice experience was a bit tarnished by too many downs. Lack of communication from the team about products, only one GF cake to offer, disgusting toilets

The place is great and the bakery too, but the service has room to improve. I had to ask for my toast, that arrived completely cold.

OK I’m across this bakery the smell was so good made us come inside pieces were fine and the taste was really good. The only downside was the service the staff were not friendly, and though they look grumpy

The food tastes dull and not fresh at all. Disappointing

Very good, comfortable place to sit, and there are outdoor and indoor seating

هذا الفرع صغير وملموم الخدمه كانت سريعه ورائعه و المخبوزات كانت كلها طازجه بس لازم تتاكدون ان مافيها كحول اخذت من عندهم: ‏Cinnamon bun 10/10 Chocolate & almond croissant 8/10 Flat white 10/10 Long Black 10/10

I ordered 75% hot chocolate the taste is so good also the brand of coffee was great with the cake and chocolate babka

The bakery is good and the coffee is nice

Friendly staff Good selection of food But the place needs cleaning specially the soft seating areas

Très mignon petit endroit, personnel agréable et pâtisserie très bonne 😊

Everything slaps. Tahini choco vite, flourless choco cake, blueberry brioche, etc

The bakery is truly spectacular, and I highly recommend trying the banana cupcakes, as they are an absolute must-try delicacy. Then take a walk to Hyde Park 🫶🏻

Morning of 11 Dec 2023. No festive cheer here! Guy at till with glasses robotic. Need to improve customer service. Kitchen catering for a corp order thus long wait for breakfast… homework mark… could do better.

OK, I know it is Monday morning, but come on Gail's employees, try to put on a smile when you serve your customers!!! The Asian male employee has the most grumpy look ever... he did say thank you with his grumpy look. Maybe it's NOT a good job fit for him, should consider working behind the scenes.

Great cafe, alternative to Starbucks. Lots of pastries and savory items to eat or out. Plenty of cafe drinks. Seating indoors or out.

Limited selection and overpriced. Offering nothing special, but service was friendly enough. Zero atmosphere

I purchased a Ham & Cheese croissant and a Spinach & Feta Roll, and both were delicious! However, I asked the staff if there were any nuts in the products I selected. One staff member said, "I don't know" and the other printed off the ingredient list (did not hand it over to me) and said, "well are you going to pay for it?". How does your staff not know anything about your product offering?

Decent latte but on the pricey side. Staff all look miserable not sure what type of abuse is happening in the branch?

I visited Friday afternoon for coffee and cake having collected my daughter from school. The staff were attentive but tables weren’t wiped and the loo didn’t have soap or paper towels. It was pretty unpleasant. There isn’t a signed rota for staff to check the toilet. I’m sure this would help. Thankfully I had hand sanitiser .

The food was nice but the seating area and the cleanliness is not that good..

اخلاقهم سيئه المخبوزات عادي في الي افضل منها

Rude grumpy staff that give off weird negative vibes to this place definitely not worth your time/money 👎

I came here excited to try it for the first time, but one of the staff members was rude enough to ruin the whole experience. I asked him about warming my pastry and he just said no and when I told him why not he replied "why not!!" with an offensive tone. Never coming back. The pastries were average and the flat white was not worth it.

المكان صغير المخبوزات رائعة فوكاشا بالجبن والبيستو لا تتفوت

المكان صغير المخبوزات رائعة فوكاشا بالجبن والبيستو لا تتفوت

المكان جميل، الكروسان عادي للامانه

من اشهر وافضل المخابز في لندن ، مخبوزاتهم رائعه وفريش ، خصوصا السينابون رول وفوكاتشا الموزريلا والبيستو ، كرواسون اللوز ، وعندهم خيارات كثير ولذيذ من المخبوزات ، قهوتهم جيده ، خدمتهم ممتاز بس الفروع صغيره ولا توجد جلسات كافيه One of the most famous and best bakeries in London. Their baked goods are wonderful and fresh, especially the cinnamon roll, mozzarella and pesto focaccia, and almond croissants. They have many delicious choices of baked goods, their coffee is good, and their service is excellent, but the branches are small and there are not enough seating areas..

Wow! Having visited this establishment in Didsbury, we were we excited to have breakfast here . Unfortunately, you could’ve used the sourdough to build a small town house…… sizeable yes, however, I needed a chisel and hammer to get into it……. It’s a bit grubby inside also…. No one wipes the tables …. The loo didn’t look like it had, had a good clean either. Great coffee….. very undercooked bacon and crazily rock solid bread……. It was actually funny 🙈 Probs ok for a coffee takeout….. NB they don’t do the syrups….. NB I’m writing this from the dentist…. My bill is on the way 😂

Considering how quiet it is, it’s so dirty and the guy on the till was not a happy bunny, seemed a massive inconvenience that we were there.

Personal muy amable y atento. Café y comida… 10/10 Precio para desayuno para dos 15,70£

Not clean. I had breakfast there this morning around 7.30 and the floor was filthy. I don’t think it had been moped in days. The toilet didn’t have toilet paper and was out of soap, the walls and floor were dirty. The staff are friendly but the manager needs to really tighten the cleaning regime.

I come to Gail’s as a regular but most of the branches, including this one, has very poor cleanliness, leaving customers having to clean their own tables from previous customers’ trash before using. The place is filthy, tables never cleaned with coffee stains on it, bread crumbs on the floor. Proper hygiene & cleanliness should be a bare minimum for a big food company/branch like this.

Coffee and pastries are in line with the standard Gail’s brand. However, the staff is hit and miss in terms of service. The most recent experience involved a lady who was rude and shouted at customers as she was not happy to be working on the till taking orders (she preferred washing dishes). It seems like she was taking out some internal discrepancies between staff on its customers. Disappointing, rude service.

Amazing bakes and the scones are delicious

Fresh bakery, don't miss it every morning 😍

Came a few times for breakfast. Food is good, you can sit inside or outside. Good atmosphere as well. Convenient.

Dear Gail's, You promised to follow up on this from previous reviews from other customers, but I encountered the same issues this morning. Unoccupied used and untidy tables outside - not a staff member insight to clean up and make presentable for customers. I observed for the entire 30mins I sat to eat a meal. A meal which payment was processed for me by the most unwelcoming and rude staff member. Two stars were given because the lady who made me the coffee was very pleasant - I guess she observed my previous treatment, and it was her way of apologising for her teammate. I frequent the Blackheath and Soho branches, and service is always impeccable. Seymour Place needs to follow on their example. I'm so annoyed!

لذذذذذيذ جربت البيض و جربت الجبنة مع البيستو وكرواسون الشوكلاته و اللوز كلها لذيذة افضل تاخذون البيض اول مايسوونه من الفرن وبالعافية 🤍

مكان للفطور جميل طلبت اربع انواع كلهم لذيذات بس البيض ماعجبتني مرره السعر معقول المكان زحمه

Everything we tried tasted good. Sitting inside in the back is not great idea

Gails is the best, I love the blonde woman at the food counter she is kind !! Shout outs to the bakers as well!!!

المخبوزات جدا لذيذة ( فطيرة السبانخ - ساندوتش سوفليه البيض ) 👏🏻👍🏻

طلبت فلات وايت طعم القهوه مب قوي .. وطلبت مافن جوكلت وبلوبيري لذيذذ ..

The best Coffee and Porridge in London! Oh and the Sausage Rolls fresh out of the oven will keep you coming back aswell. Friendly staff who remember you after the first day!! 👍🏻🥧 Wish they had one in Sydney 🙏🏻

A SUPER coffee shop to have a breakfast!!! I still smile and I will never forgot the welcome I receive from all the staff works here !!! Thank you guys

Delicious pastries and good coffee. They have an app where you get your first coffee free which is a great bonus. I had the flourless chocolate cake which was deliciously rich afternoon treat and the overnight oats which was a perfect breakfast. I am looking forward to going back for more yummy treats. It has the added bonus of friendly staff.

Prodotti sicuramente migliori delle classiche catene tipo pret a manger.. muffin ottimi. Consigliato

I wish there was an option to give a 0 star review, this place doesn’t even deserve 1. The staff were the rudest I’ve ever come across, I can’t believe people like that exist in this world. Don’t waste your time.