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4.0

Based on 756 opinions finded in 2 websites

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Nº 2845 in 7028 in City of London, Westminster

Nº 407 of 1079 Other cuisines in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..eggcoffeecakecheesechocolateeggscroissantcreamhamsandwich

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Had our morning coffee and a small breakfast almost every day, while on our trip. A small and cozy place with many options to choose from. The coffee and food were amazing and delicious. Wished it had a larger space inside to sit and enjoy my coffee on the busier days.

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Ellie Ntl . 2024-10-29

MORE AT Google

The coffee is very good and so are the breakfast options. Something expensive.

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Beatriz FS . 2024-10-26

MORE AT Google

I dont understand the low rating of this spot! Service is so kind. Fast service. Fresh baked great food. Wifi is fast too good to have meetings there is a quiet area in the back

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Emily Mia . 2024-10-24

MORE AT Google

The coffee is soo good and the pastries are delicious

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noora abdulla . 2024-10-16

MORE AT Google

Their coffee is delicious and their chocolate croissants are delicious The sandwich is mostly ham It is worth a try and is widespread in most areas of London

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Ranya . 2024-10-05

MORE AT Google

The employee blonde girl with the glass she’s the the rudest They should train their employees how to deal with customers and how to be nice to them i hope the take action with this employee

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Lena D . 2024-10-01

MORE AT Google

great pastries and coffee, I wish the tables were more clean

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ABEEROUF . 2024-09-20

MORE AT Google

Currently in Gail’s as a first time visitor previous review of abrupt staff by other reviewers is accurate plus I will add staff are miserable. Sourdough toast not toasted much, butter rock hard, jam like water no evidence of any fruit whatsoever. I now suspect why the porridge was sold out at 9.00 am. The coffee is nothing to write home about - the whole experience was poor. At these prices, poor service and almost no attention to detail I think Gail’s for people who are not really discerning.

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Chris Waugh . 2024-09-19

MORE AT Google

staff are rude refused to heat the food and his english is bad , the prices are expensive overrated & over priced

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Abdulwahab Zarah . 2024-09-14

MORE AT Google

En la verdadera moda del Hobbit me detuve aquí para un segundo desayuno. Latte helado: café suave, sin amargor. Pastelería: una pajita de queso humilde que estaba llena de sabor y ligera como una pluma. Tanto es así que no creo que esto realmente cuente como el segundo desayuno. Personal: amable, eficiente, paciente con personas en la cola que no podían decidir qué delicia elegir. Basta de asientos, baño limpio.

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Stay64767 . 2024-09-11

MORE AT TripAdvisor

The most delicious bakery was close to me. Literally every day I break my fast with it, delicious in a way that you cannot count on types that are not halal. Ask them and they will teach you ✋🏻

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Aljawhara . 2024-08-20

MORE AT Google

I went to him twice, the first time I had a reasonable almond croissant The second time, I ordered a cheese croissant and confirmed that I wanted a cheese croissant When the order came, it contained pork, and I asked to change it and they refused, knowing that it is clear the reason for my refusal, which is that my religion does not allow me to eat this type. However, the seller was very rude in the response. He said, “You have paid, so we can’t return it.” The simplest thing was to apologize for the mistake. Definitely give it a try. It is not repeated and there are many options in London that I did not stop at.

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mona s . 2024-08-18

MORE AT Google

They were out of ice. Iced tea tastes like flavored water. They were out of Chai as well. Tables were not clean.

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A . 2024-08-17

MORE AT Google

Had breakfast there twice. Very good service

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Markus Eckl . 2024-08-15

MORE AT Google

WIFI not working for 4 weeks Staff friendly but can not help with WIFI customer service not replying Do not go there if you need WIFI Reply from customer service We would like to reassure you that we are working on a solution to this as soon as we can. As this has been an ongoing issue, unfortunately it may take some time before improvements will be visible as we are unaware of the issue in this particular bakery. In the meantime, please try one of our other bakeries nearby. Apologies, again, for the inconvenience caused.

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Ellen La Heij . 2024-08-14

MORE AT Google

Unhelpful, clueless staff. Run out of ice frequently.

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Pedro Justo Pereira . 2024-08-11

MORE AT Google

Bakery is always busy but ready to take your order. Great food and music 🎶 Don’t miss on their baked eggs 🍳 Enjoy while in London 🇬🇧

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Hania Zantout . 2024-08-10

MORE AT Google

02. 08. 2024 I think the lady had a bad night or was simply very unwell. Kindness 0. The counter still had about 20 products, it was almost empty. I bought a roll with feta and spinach. I don't know what the hell non-chewable sticks were inside and spinach leaves that I had to spit out because they were too hard. Since the prices are enormous, the quality of the products leaves much to be desired. Totally disappointed and unsatisfied. I'm definitely not going back!

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Tanya K . 2024-08-03

MORE AT Google

A bakery with types of cakes, pastries, sandwiches and coffee We ordered a delicious cinnamon roll We ordered a delicious salted caramel pecan cake Black coffee, but it was very light. We brought it back and they added a double shot for us The bakery offers a few simple outdoor and indoor sessions The level of cleanliness is lower than normal in tables and chairs Even the coffee cup is not clean from the machine

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لينا عبدالله Leena abdullah . 2024-08-02

MORE AT Google

The egg pie is amazing, the croissants are very delicious and light, and the cinnamon is special and we come every time because the service is excellent and classy.

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Shosho A . 2024-07-25

MORE AT Google

Stop somewhere. The cakes were very good. But we ordered two lattes, a scone and another small cake. The sign for scones said cream and jam, which we didn't get. When we went up and asked for it, we were told that it was extra, but we were lucky and were graciously allowed to get it for free today. When we had reached half way through the food and the coffee still hadn't arrived, while people who had come after us had had their coffee, we stood up and found out that they had forgotten us. Also, we had to pay extra to eat on site, which we did when we also needed to use the toilet, only to find it out of order. Also, the clerk behind the counter was very angry, rude and arrogant, and seemed very indifferent to the mistakes she made

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Julie Sønderskov . 2024-07-21

MORE AT Google

Food isn’t special, just regular taste in small potions. Staff is unfriendly (as others have already described). Tables aren’t cleaned at all, the toilets look like they’ve never been cleaned too.

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Yara Grrr . 2024-07-21

MORE AT Google

The restaurant itself is quite charming, but my experience was unfortunately tarnished by a particularly unpleasant interaction with one of the staff members. I requested a spinach pie, only to be told that it was no longer available. However, just five minutes later, I noticed the same item being served to another customer. Additionally, there were dishes left on my table that I asked to be cleared, but the staff member completely ignored my request. He was neither welcoming nor polite, which left me feeling angry and disappointed. I had hoped for a much better experience, but the poor service overshadowed the otherwise nice ambiance of the place.

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Sara M . 2024-07-17

MORE AT Google

Amazing bakery, coffee so good, the cinnamon rolls delicious,,,, staff are so friendly and welcoming 😍😍😍

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Luxury World . 2024-07-10

MORE AT Google

*My breakfast experience: Place: https://maps.app.goo.gl/mUNijVGdk5AApJV79?g_st=com.google.maps.preview.copy Sessions: outdoor and indoor, small space Handling: good Food: excellent Suitable for the elderly and people with special needs♿️

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ساره المزروع . 2024-07-09

MORE AT Google

No way of calling customer services. And email address in phone app is incorrect and has been all year. Wake up Gails

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Jenny Cutler . 2024-07-03

MORE AT Google

Good coffee, nice ice tea and amazing brownie, just took quite long for someone to come take our order

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Neni Jmeno . 2024-07-01

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¡TEN CUIDADO con la rubia dama enojada probablemente italiana, ella regaña a la gente por pararse en el lugar de escurrido en la cola! ¡Qué rabia! Ni siquiera quiero comerme la comida que tengo. Habla de energía negativa en un lugar.

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Cemy61 . 2024-06-21

MORE AT TripAdvisor

Loud works taking place at midnight on a weekday, emailed them on their website about it and then I get a message asking me to email them (?!)… lovely neighbour…

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E L . 2024-06-20

MORE AT Google

This is Israeli for anyone interested

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F . 2024-05-29

MORE AT Google

Too expensive Extra charge for eating inside Tastes like in the supermarket Unfriendly staff who throw down plates or tongs if you don't order directly

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T G . 2024-05-20

MORE AT Google

Had croissant, capatchino and backed eggs on sourdough unfortunately eggs were over backed

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Jas S . 2024-05-16

MORE AT Google

It's nice and I advise you on it

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العنود الحربي . 2024-05-16

MORE AT Google

Spinach and feta roll, which is spicy, makes you feel like an olive tree with my wife 😍😋 Even the tea is heavy 👌🏻

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N A . 2024-05-10

MORE AT Google

GAIL's bakery has it all! A delicious selection of sweet and savory pastries and tasty coffee. We enjoyed their sausage rolls, sultana scones with clotted cream and jam, and pistachio/rose cake. They went perfectly a the rich Americano. We were also able to snag a seat to enjoy it all.

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Jennifer S . 2024-05-05

MORE AT TripAdvisor

My order was apple pie and custard with blueberries. The first was delicious and we would recommend it as the second one had a not-so-bitter taste. The vanilla tea was excellent and had a nice smell.

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Zaina Almanie . 2024-05-03

MORE AT Google

My friends had the sausage rolls and said they were good. I had the blueberry and custard brioche. Was tasty. Would go well with coffee.

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Chuck Swanson . 2024-04-28

MORE AT Google

Delicious pastries and good coffee Nice option for breakfast

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Mohammed alotaibi . 2024-04-18

MORE AT Google

I was happy to see a Gail's not far from my hotel, having had a pleasant memory of my previous trip to Pimlico, I even abandoned the free hotel breakfast to eat porridge at Gail's. I first came across a waiter who barely spoke English, I understand that there are a lot of Japanese in the neighborhood, but still...then the manager(?) without smiling, came to act as interpreter, with a haughty air (because he works in Marylebone?!) paradoxically the whole thing reminds me more of a pho restaurant where, as Ali Wong says, you're emotionally abused but you still go there for the good pho lol , except this time, the scone was cold! In short, this type of service would shock me less at pho 13, but something doesn’t feel right here at Gail’s. And the WiFi didn't work!

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JQ Yan . 2024-04-16

MORE AT Google

Nice place and delicious Croissant

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BLMishMish /بالمشمش . 2024-04-11

MORE AT Google

My favourite place for brekky. Now with my sister from florida introducing her to GAILs and she too loved it!

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Sue Ann Nnamani . 2024-04-10

MORE AT Google

Fresh Delicious pastries and coffee

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BADR S . 2024-03-18

MORE AT Google

Food is great, as any Gail’s, but this venue never cleans up their tables, and most of servers just ignore clients while they finish chatting. I used to come daily and had asked to warm up a bit my scones and never been an issue, but this time the server not only ignored me for a while but also said she couldn’t do it, in such an unwelcome way that I decided to leave and never coming back again. As a hospitality worker, I’m very disappointed. Go to Pret next door and avoid this venue, same food quality but outstanding service and better price.

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Ana Adam . 2024-03-17

MORE AT Google

The food is good but the staff is just rude and the place is quite dirty too.

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Francesco Russo . 2024-03-10

MORE AT Google

We came today for breakfast. A muffin and a chocolate, 8 euros… The glasses are dirty, the seat I'm not even talking about. Too bad at this price. I do not recommend.

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Laurianne Reis . 2024-03-03

MORE AT Google

At my table eating a bun and having a coffee a beggar walked in .. I was on my iPhone at the table. She put a “I’m hungry “ paper into my face … fingered my sandwich … so I looked up shocked , about to say something and she snatched my iPhone and calmly walked out. I made a police report as the manager said the police have to request the cct footage. The police have contacted them and they have REFUSED to hand it over !!! Shame on you Gail’s. My investigation has been closed due to the managers attitude of not caring about the customer

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alpacino21 . 2024-03-02

MORE AT TripAdvisor

The employees are always poorly behaved and treated despite the reputation of the store, spacialy the old asian in gail’s

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Hend Marri . 2024-02-29

MORE AT Google

We came to Gail’s today when we couldn’t find a reservation for afternoon tea. Boy am I glad we did! I really wanted to try a biscuit with clotted cream and jam and I LOVED it! It was so delicious, I plan to go back for more tomorrow! The biscuit is perfect and their cream and jam combo is seriously delicious. I have been reminiscing about eating it all day long! I also had the Parmesan chicken sandwich, the bun was delicious, the chicken was well prepared, seasoned nicely and had a great semi-spicy sauce on it. I was really surprised how delicious it was and would order it again. My husband had the ham quiche which he enjoyed and said the brownie finger was a “better than normal” brownie which for him is a great compliment because he’s quite the brownie connoisseur and usually restaurant brownies fall flat. Basically, if you’re thinking about going here, do it! But go early, I got the last scone of the day shortly before 3pm.

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Natalie Griffiths . 2024-02-27

MORE AT Google

Terrible service!! Asked for a scone next to a tea to eat inside, got a cheddar scone and a tea to go. Will definitely not come back.

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Thomas Schlatzer . 2024-02-24

MORE AT Google

I work in the area and these guys make me smile every single time. Today, Pawel, made the yummiest cappuccino without burning the milk. Honestly, this is so precious in busy London. Someone who really cares about the details in a busy place. Thanks Pawel, you made my day! Also on the 17th of Feb, this same Gail’s had the fluffiest croissants ever! Please Gail’s, give this team an incentive! Sandra

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Sandra Blanco . 2024-02-22

MORE AT Google

Good coffee Yummy croissants Lovely staff Calm place for breakfast Beats *#@* out of Starbies

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John Ryan . 2024-02-22

MORE AT Google

Fantastic food. Service was a little off. Ready made is easier than ordering.

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Charlie Slosson . 2024-02-19

MORE AT Google

Best babka chocolate and plain croissant, the black coffee awesome 🤩

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Sara .A . 2024-02-15

MORE AT Google

Nice and quiet coffee near Oxford and Edgour Road The food is delicious American coffee (long black) is delicious and bitter

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f alsughier . 2024-01-29

MORE AT Google

If it wasn't for the road closer in front of this place, it would've been a great location for early birds.. freshly baked pastries and good coffee too. I would visit again for sure specially that it opens early!

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Noura Aljeri . 2024-01-29

MORE AT Google

Ordered two hot chocolates with soy milk, and they were made with regular milk. Apart from ignoring allergy requirements, the service was also unfriendly.

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Matt Landau . 2024-01-21

MORE AT Google

What was supposed to be a nice experience was a bit tarnished by too many downs. Lack of communication from the team about products, only one GF cake to offer, disgusting toilets

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laura g . 2024-01-15

MORE AT TripAdvisor

What was supposed to be a nice experience was a bit tarnished by too many downs. Lack of communication from the team about products, only one GF cake to offer, disgusting toilets

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L Giordano . 2024-01-15

MORE AT Google

The place is great and the bakery too, but the service has room to improve. I had to ask for my toast, that arrived completely cold.

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jfmazo . 2024-01-14

MORE AT Google

The food tastes dull and not fresh at all. Disappointing

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Rawan H . 2024-01-02

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OK I’m across this bakery the smell was so good made us come inside pieces were fine and the taste was really good. The only downside was the service the staff were not friendly, and though they look grumpy

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Meshaal S . 2024-01-02

MORE AT Google

Very good, comfortable place to sit, and there are outdoor and indoor seating

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ميمي ستار . 2024-01-01

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هذا الفرع صغير وملموم الخدمه كانت سريعه ورائعه و المخبوزات كانت كلها طازجه بس لازم تتاكدون ان مافيها كحول اخذت من عندهم: ‏Cinnamon bun 10/10 Chocolate & almond croissant 8/10 Flat white 10/10 Long Black 10/10

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Haifa . 2023-12-30

MORE AT Google

The bakery is good and the coffee is nice

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Nasser Alzamil . 2023-12-27

MORE AT Google

I ordered 75% hot chocolate the taste is so good also the brand of coffee was great with the cake and chocolate babka

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Sara Khalid . 2023-12-27

MORE AT Google

Friendly staff Good selection of food But the place needs cleaning specially the soft seating areas

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Dina Khater . 2023-12-24

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Très mignon petit endroit, personnel agréable et pâtisserie très bonne 😊

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Keaster . 2023-12-22

MORE AT Google

Everything slaps. Tahini choco vite, flourless choco cake, blueberry brioche, etc

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Shay . 2023-12-20

MORE AT Google

The bakery is truly spectacular, and I highly recommend trying the banana cupcakes, as they are an absolute must-try delicacy. Then take a walk to Hyde Park 🫶🏻

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Dan . 2023-12-12

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OK, I know it is Monday morning, but come on Gail's employees, try to put on a smile when you serve your customers!!! The Asian male employee has the most grumpy look ever... he did say thank you with his grumpy look. Maybe it's NOT a good job fit for him, should consider working behind the scenes.

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Max Deering . 2023-12-11

MORE AT Google

Morning of 11 Dec 2023. No festive cheer here! Guy at till with glasses robotic. Need to improve customer service. Kitchen catering for a corp order thus long wait for breakfast… homework mark… could do better.

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Amster D . 2023-12-11

MORE AT Google

Great cafe, alternative to Starbucks. Lots of pastries and savory items to eat or out. Plenty of cafe drinks. Seating indoors or out.

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Robyn Jimenez . 2023-12-07

MORE AT Google

Limited selection and overpriced. Offering nothing special, but service was friendly enough. Zero atmosphere

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Aidan Kiernander . 2023-12-05

MORE AT Google

I purchased a Ham & Cheese croissant and a Spinach & Feta Roll, and both were delicious! However, I asked the staff if there were any nuts in the products I selected. One staff member said, "I don't know" and the other printed off the ingredient list (did not hand it over to me) and said, "well are you going to pay for it?". How does your staff not know anything about your product offering?

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Jessica Lai . 2023-12-04

MORE AT Google

Decent latte but on the pricey side. Staff all look miserable not sure what type of abuse is happening in the branch?

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A A . 2023-12-03

MORE AT Google

I visited Friday afternoon for coffee and cake having collected my daughter from school. The staff were attentive but tables weren’t wiped and the loo didn’t have soap or paper towels. It was pretty unpleasant. There isn’t a signed rota for staff to check the toilet. I’m sure this would help. Thankfully I had hand sanitiser .

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GLENN C . 2023-11-26

MORE AT TripAdvisor

The food was nice but the seating area and the cleanliness is not that good..

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Abdullah Al-Shehri . 2023-11-20

MORE AT Google

اخلاقهم سيئه المخبوزات عادي في الي افضل منها

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AMAL Alotibi . 2023-11-19

MORE AT Google

Rude grumpy staff that give off weird negative vibes to this place definitely not worth your time/money 👎

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GG . 2023-11-17

MORE AT Google

I came here excited to try it for the first time, but one of the staff members was rude enough to ruin the whole experience. I asked him about warming my pastry and he just said no and when I told him why not he replied "why not!!" with an offensive tone. Never coming back. The pastries were average and the flat white was not worth it.

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Alhanouf Alawad . 2023-11-15

MORE AT Google

المكان صغير المخبوزات رائعة فوكاشا بالجبن والبيستو لا تتفوت

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AbuSulaiman . 2023-11-02

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المكان صغير المخبوزات رائعة فوكاشا بالجبن والبيستو لا تتفوت

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ابن المدينة . 2023-11-02

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المكان جميل، الكروسان عادي للامانه

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Saleh Nasser . 2023-11-01

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من اشهر وافضل المخابز في لندن ، مخبوزاتهم رائعه وفريش ، خصوصا السينابون رول وفوكاتشا الموزريلا والبيستو ، كرواسون اللوز ، وعندهم خيارات كثير ولذيذ من المخبوزات ، قهوتهم جيده ، خدمتهم ممتاز بس الفروع صغيره ولا توجد جلسات كافيه One of the most famous and best bakeries in London. Their baked goods are wonderful and fresh, especially the cinnamon roll, mozzarella and pesto focaccia, and almond croissants. They have many delicious choices of baked goods, their coffee is good, and their service is excellent, but the branches are small and there are not enough seating areas..

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Alhussain ali . 2023-10-31

MORE AT Google

Wow! Having visited this establishment in Didsbury, we were we excited to have breakfast here . Unfortunately, you could’ve used the sourdough to build a small town house…… sizeable yes, however, I needed a chisel and hammer to get into it……. It’s a bit grubby inside also…. No one wipes the tables …. The loo didn’t look like it had, had a good clean either. Great coffee….. very undercooked bacon and crazily rock solid bread……. It was actually funny 🙈 Probs ok for a coffee takeout….. NB they don’t do the syrups….. NB I’m writing this from the dentist…. My bill is on the way 😂

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bambideeks . 2023-10-28

MORE AT TripAdvisor

Considering how quiet it is, it’s so dirty and the guy on the till was not a happy bunny, seemed a massive inconvenience that we were there.

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Jillian Neathey . 2023-10-23

MORE AT Google

Personal muy amable y atento. Café y comida… 10/10 Precio para desayuno para dos 15,70£

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Alba Eguiluz . 2023-10-16

MORE AT Google

Not clean. I had breakfast there this morning around 7.30 and the floor was filthy. I don’t think it had been moped in days. The toilet didn’t have toilet paper and was out of soap, the walls and floor were dirty. The staff are friendly but the manager needs to really tighten the cleaning regime.

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Glenn Copley . 2023-10-12

MORE AT Google

I come to Gail’s as a regular but most of the branches, including this one, has very poor cleanliness, leaving customers having to clean their own tables from previous customers’ trash before using. The place is filthy, tables never cleaned with coffee stains on it, bread crumbs on the floor. Proper hygiene & cleanliness should be a bare minimum for a big food company/branch like this.

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Claire Wallace . 2023-10-10

MORE AT Google

Coffee and pastries are in line with the standard Gail’s brand. However, the staff is hit and miss in terms of service. The most recent experience involved a lady who was rude and shouted at customers as she was not happy to be working on the till taking orders (she preferred washing dishes). It seems like she was taking out some internal discrepancies between staff on its customers. Disappointing, rude service.

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M AS . 2023-10-06

MORE AT Google

Amazing bakes and the scones are delicious

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Peter Zylka . 2023-10-05

MORE AT Google

Fresh bakery, don't miss it every morning 😍

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Yousef Alnemri . 2023-10-03

MORE AT Google

Came a few times for breakfast. Food is good, you can sit inside or outside. Good atmosphere as well. Convenient.

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tian s . 2023-09-25

MORE AT TripAdvisor

Dear Gail's, You promised to follow up on this from previous reviews from other customers, but I encountered the same issues this morning. Unoccupied used and untidy tables outside - not a staff member insight to clean up and make presentable for customers. I observed for the entire 30mins I sat to eat a meal. A meal which payment was processed for me by the most unwelcoming and rude staff member. Two stars were given because the lady who made me the coffee was very pleasant - I guess she observed my previous treatment, and it was her way of apologising for her teammate. I frequent the Blackheath and Soho branches, and service is always impeccable. Seymour Place needs to follow on their example. I'm so annoyed!

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Malica G . 2023-08-27

MORE AT Google

لذذذذذيذ جربت البيض و جربت الجبنة مع البيستو وكرواسون الشوكلاته و اللوز كلها لذيذة افضل تاخذون البيض اول مايسوونه من الفرن وبالعافية 🤍

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بشرى سعيد . 2023-08-24

MORE AT Google

مكان للفطور جميل طلبت اربع انواع كلهم لذيذات بس البيض ماعجبتني مرره السعر معقول المكان زحمه

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مستر مهم . 2023-08-18

MORE AT Google

Everything we tried tasted good. Sitting inside in the back is not great idea

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A. T. . 2023-08-16

MORE AT Google

Gails is the best, I love the blonde woman at the food counter she is kind !! Shout outs to the bakers as well!!!

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Apples K . 2023-07-28

MORE AT Google

المخبوزات جدا لذيذة ( فطيرة السبانخ - ساندوتش سوفليه البيض ) 👏🏻👍🏻

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Mawadh Mashat . 2023-07-25

MORE AT Google

طلبت فلات وايت طعم القهوه مب قوي .. وطلبت مافن جوكلت وبلوبيري لذيذذ ..

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ground kk . 2023-07-18

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restaurant_img
4.0

796 Opinions

location-icon3-5 Praed Street London
Other cuisines
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Good as always at Pret. The only negative was that they did not have any toppings for the porridge (seeds, honey, cherry compot). The staff was new and did not know..

restaurant_img
4.0

2746 Opinions

location-icon16 Piccadilly, London W1J 0DE England
Other cuisines
outdoor_seating_244102takeaway_244102delivery_244102

We've just had a quick dinner before a show. The food is fine, nothing exceptional, but honest and tasty.

restaurant_img
4.0

1019 Opinions

location-icon31-33 Warwick Way
Other cuisines
outdoor_seating_77690takeaway_77690delivery_77690

Got served by an irritating man offering unintelligible novelty coffee(which is average). The wifi also doesn't work. Given this is the type of place you would go to drink coffee and use the wifi without stress it is a surprising failure. At least you can look out the window while pondering the frustration.