Gail's Bakery Gerrards Cross in South Bucks

Display looked interesting and appetising, but very over priced, and in fact I bought no food. My extra hot flat white was served in a cup with no handle, truly a daft idea, and the manager agreed. By the time I decanted it into a handled beaker it was no longer hot. Operationally, lacking in many areas, including refusing to take cash, which is legal tender. My first and last visit to a Gail’s. Simply over rated

Great coffee, great staff, fantastic bread. Thank you! I do not usually write reviews but I did feel that on this occasion I should show my appreciation for all things nice...

Basic place to have coffee. Staff not friendly or hospitable. Limited choice of bakes & cakes. Very little atmosphere and uncomfortable seating.

Having been a long time Gail's customer, my recent experience at Gail's Gerrards Cross branch was below average and sub par. Coffee standards are not as they used to be, and the food was cold and average at best. I noticed that a lot of the staff that used to make my visits a very pleasant experience are no longer there. Over my time visiting the bakery and my most recent visit, I noticed the manager (whose name I believe to be Bruna) was incredibly rude towards customers and her own staff, creating a very hostile atmosphere. A personality like this should not be working in hospitality. For the price customers pay, I expect a much better service. Will be visiting another bakery from now on.

GX branch is more likely the only one where they let you queuing when coming in to collect the order even if is clearly advertised (pop in and skip the queue) Poorly organised...

Such a great range of products and brilliant service but the best is surely Jamie. She makes great coffee and is always there with a smile and friendly attitude. It means a lot to be greeted like this and it’s rare. Great place!

Was sent a free cake voucher online, and although it was not initially accepted, the young gentleman decided to still accept the voucher, with great customer service and politeness (despite my initial grumpiness). The staff are always friendly, the drinks and cakes are fresh and delicious, and the atmosphere is always perfect. Thanks so much.

My first time at Gail’s in GX, the staff was moody and my coffee was cold within 5 mins of me sitting down. I ordered a flat white and a pastry with something sweet. The staff were not welcoming despite me spending £17 for cold coffee and really disengaging staff members who couldn’t give a crap tbh. Don’t waste your money! Costa Starbucks or even feggos opposite have better food and service.

Newly opened branch in Gerrards Cross. Fresh bread & sweet & savoury patties. Slightly higher premium prices but a good product. The cafe is a good size space & family friendly & a brighter decor than the Beconsfield branch. Warm inside & small of fresh bread & pastries. It was very busy when I went in but had only been open a few days. It is a bit of a pain to order warm food & have to wait for hot drinks further along the counter as if very busy & a longer wait your food becomes cold but staff are new & they were trying to take drinks over to people probably as extra busy as a new place in GX. They were giving free samples of a spinach & feta pastry - very nice & my friend & I were kindly given a complementary Xmas Cinnamon bun to share to try - if you like sweet treats it had very Christmassy flavours .There is a pay & display car park behind . I’m sure it will do well. My only complaint as very open & lots of hard surfaces is it was slightly noisy as sound & chatting bounced off all the surfaces but I’m sure that could be sorted. A nice addition to the street .short walking distance to the common, football pitches & children’s playground

It is lovely to see something new in that empty building. It was their first day opening but I think they should have cleaned and cleared the tables that had been occupied. The premises look lovely and lots of space. My biggest gripe was the too loud inappropriate music, this is a cafe not a night club, the staff were having to lean over the counter to speak to the customers. I didn't complain because it obviously didn't seem to bother anyone else. For that reason I wouldn't return unless I really wanted a cinnamon bun and the music was softer. Sorry !!