Based on 4 opinions finded in 1 websites
Based on 4 opinions finded in 1 websites
Nº 171 in 184 in Melton
Nº 27 of 29 Other cuisines in Melton
Opinions
A very disappointing visit to somewhere we had earmarked for a long time. We arrived on a Sunday afternoon to find a very jaded group staff gathered in a clump behind the till yet no-one seemed eager to come forward to serve us, the girl whose attention I managed to get seemed almost surprised that I needed something from her and questions about ingredients (I am gluten and nut free) were met with bewilderment. A very simple order was turned to complete confusion (double ice creams which were obvious from the fact we asked for 2 flavours turned into singles, only one cup of tea eventually turned up outside even though we ordered two and milk was missing though this was mentioned twice). Seemed like a case of too many cooks...lots of personnel but all very eager for someone else to leap to action rather than themselves and no customer service skills to speak of. I know it was towards the end of the weekend and they were probably tired of being on their feet by 3pm but, really, not a good effort and the worst cafe we have been to since we came to the area. This is the first bad review I have ever given but it needed saying! The venue as a whole could be really great in the right hands but is not being made the most of at all, as per the rest of the Engine Yard where most of the units lay empty, one was annoying shut by 3pm, an hour earlier than advertised, leaving just two shops open and the whole experience was completely lack-lustre, gimmicky and overpriced!
Helen W . 2023-09-12
MORE AT TripAdvisor
Very over priced went for coffee and cake with family cost over £30 for 4 of us..Lemington drizzle cake was dry with too much sugar coated on top and the cake left a awful taste in your mouth....Bistof rocky road very sickly..definitely will not be revisting any time soon.
Charlotte H . 2023-08-14
MORE AT TripAdvisor
Great location, good parking, nice interior surroundings, coffee nice, breakfast rolls a big let down. Bread was dry and seems out of date, bacon and sausage tastless. The engine yard itself seems to be getting a little sparce with various outlets empty. Will be back for coffee at some point but don't think we will have food again. We ate here before Christmas and again the food was a let down. If your passing worth taking a rest and having coffee ot tea bit that's about it.
James B . 2023-04-11
MORE AT TripAdvisor
What a great location. Very friendly service. Easy to park. The food was only very average. My wifes Greek salad was mostly feta. My sausages were cooked until they gave up the ghost.
Martyn B . 2023-03-28
MORE AT TripAdvisor
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34 Opinions
I felt it was quite an awkward place. You have to book in advance for afternoon tea when in reality it was dry, cheap bread with probably aldi ham in the middle and dry cakes. Upon arrival the owner was leaning over the counter playing on her phone. No customer service. Once the food was placed in front of us I noticed that a hair was in one of the scones. She then replaced it with a small shop bought one. The other scone was very hard and dry. The cups were dirty and we had no spoons. The milk was a little off as if it had been sat on the table all day. Overall not a great experience. I think the whole afternoon tea was chucked together onto a cake stand, put on top of sticky tables, costing a couple of quid but charging people so much more. The whole experience was very awkward and it didn't feel very welcoming in there at all which is sad because it's not the service you would expect from a small local coffee shop. Costa provides a better experience!
1056 Opinions
First experience in this lounge for a day out and as someone who’s been to many lounges I must admit I’ve never had service like it, Luke is so friendly and personable, asks how your days going, he’s relatable with the food choices and is such a pleasure to talk to. Thank you for being a ray of sunshine Luke. I hope your manager appreciates you.
142 Opinions
Lovely and friendly local pub, serving lovely food with geat hospitality and all staff friendly and welcoming.
70 Opinions
Our group of ladies were well treated ( one of us arrived very late and there was no fuss to make us order without her). In fact, service was excellent. We all ate different dishes and all enjoyed our meals. We now think this may also be the Christmas venue for our get- together!