Frogshole Farm in Crawley

I popped into the Frogshome Farm for an evening meal. I tried the new addition to their menu, the Salt and pepper chicken wings. Wow, they were so good I bought an extra portion to take home. I have to take my hat off to all the very friendly staff. As the venue was bustling, they certainly had their work cut out for them, which they did to the highest standard of excellent service. Well done to Vania and the team—great effort and lovely food.

Absolutely outstanding service. Amazing food. Well done to Shannon for making the whole experience amazing. Good customer service .

Called in to have lunch and charge our car, the menu and food and staff are great, and the charger is consistent. The staff are always so friendly.

I came down for a drink after work one evening, Shannon and Cherise were working behind the bar at the time. They were really friendly, shared such a welcoming effect and banter. They were able to project their good vibes while focusing on their work, making sure everyone was getting served. It's made me feel like this pub will be my new local, just by how well we are treated. I also met the manager Vania that night as well. She was so lovely and worked as hard as her team, which shows amazing leadership. The people have made this place work so well.

Food here is usually good, however on this occasion the lack of service and attention was lacking to say the least. Ordered food off the app, hot wings, ultimate burger and a bacon cheese burger, all selected as mains, wings came out approx 20 minutes before the other mains and were BBQ, not hot wings, my son was hungry and just wanted to eat them, when it was mentioned to the server he said do you want them change them ? but as stated he was hungry the server said I’ll let chef know, no apology… I then ordered some “seasoned fries” that arrived in about 2 minutes and were just plain chips, I then took them to the bar and mentioned about the cockup in the order and how food was incorrect, and what exactly are these fries seasoned with ? The response I got was the kitchen have made a mistake, the fries are seasoned with salt and pepper!, I asked should I pay extra for seasoning that’s on my table ? He responded we are part of a chain and we don’t set the menu, again no apology for the cockup with food, so I asked if we could get the fries seasoned with Cajun or something, they were then brought back to the table exactly the same, no seasoning so again my son added salt to them as they were just standard fries. When the mains eventually arrived our fries were cold and the Cajun spice on mine was sparse to say the least. Out of the whole event not one apology, front of house just passed the buck to the kitchen and no resolution at all or no attempt to make things better, this is the first bad review I’ve left ever, as usually I’d just take my custom elsewhere but the lack of customer service on this instance needs highlighting as the FOH staff seemed like they weren’t interested in the slightest and possibly the kitchen if they were happy to send out plain chips as seasoned fries and fire out incorrect orders. Shame, as usually the food is decent but whoever was on tonight had zero interest in either customer service or trying to make things better.

We visited on a busy Friday night Had a table booked Vania the manageress was very pleasant and showed us to our table Varied menu including vegan/vegetarian Ordered food Starter came out within 15 mins Very enjoyable Calamari nice Lamb kofta awesome Mains soon after we finished Rib eye beef v succulent Gammon cooked to perfection Chicken and leek pie lovely Overall a very enjoyable evening They have a very generous loyalty app Huge beer garden Lots of free parking Hats off to Vania and her team Customer Service is great Deffo recommend and will be back 👌

Amazing staff, the atmosphere is relaxed and peaceful for an evening meal. Food was delicious. Always has the bonus of the staffs happy and welcoming greeting and service.

Terrible service, drinks didn’t arrive for over 40 minutes, multiple dishes never arrived and every time we tried to get decent service we were rudely dismissed by what I assume to be a manger of sorts, she clearly couldn’t care less. If you order on the app, do not leave a tip like we did until you actually receive service worthy of it.

Sorry not such a positive review. The plus sides were food was quick. The tartar sauce was nice! I liked the freshness of it. The down sides: The 'cheap' fish and chips (£13 I think?) as opposed to the 'posh' £16 fish and chips, were not great. The batter on the underside was raw. You could still taste the flour. There were 12 chips (sounds a lot but not on a plate). The mushy peas looked 'slapped on'. The toilets were grim! The next table were drunk, homophonic and rascist. In summary, I'd have enjoyed a Tesco frozen fish piece and oven chips more.

Booked here for the evening of Saturday 3rd August. It was super busy so very glad we booked. Greeted quickly and shown to our table. We decided to order everything through the app, which made things a lot easier as there were long queues at the bar at times. All our drinks came out in good time, every round. The food, not so quickly, but given the number of people there, this was understandable. Some items listed for our meals were not added to the plate and nothing was said by the staff- for example, no jalapenos or spring onions on the nachos, and I realised the next day I missed the 2 fried eggs on my mixed grill! Steaks were both slightly more cooked than requested. We are not fussy people and didn't complain. There was a slightly strange occurrence when the alarm for the disabled loo went off and 3 members of staff ignored it, including the manager who was sitting next to the loo itself. It took a member of the public shouting at him to check it. He reluctantly did, and the poor manager was then put in awkward position as it was a small boy, could not have been any older than 3/4 who was stuck with his trousers and pants down. Shame on the parents letting him use the loo alone, and plaudits to the manager who had to dress the boy in front of customers, clearly feeling awkward. After our meal, there was live singer that we thoroughly enjoyed. He did songs from our era and put us in a party mood! We would certainly return if in the area.

We came for dinner and drinks, the food was lovely, hot and served promptly. Vania really looked after us, made us feel welcome and catered to a picky eater with no hesitation. We love this place and can’t recommend it enough for couples and families! Thank you Vania and team, you all have great hospitality!

I Highly recommend the Frogs Hole pub. Their customer service is simply outstanding, every single member of staff care about their customers and you can see they are proud and enjoy their jobs in the way they all are I also took my dog there and he was welcomed and looked after and loved the pub garden. I am always completely amazed and impressed with their professionalism and high standards. The ambiance here is inviting and comfortable. The food is very very yummy and good quality and the pricing is definitely value for money. I have been to a Monday night quiz nights and Saturday night live music there recently. If you have not been I highly recommend you visit and if your heading to Gatwick airport on holidays it's the perfect place to stop on your way.

Quiet place nice garden. Went for a meal nice quick service. The pub is dog friendly that is good to see and looks great after the refurb they had a few weeks back. Will goo back again

Best pub in the town, the manager Vânia Very professional, the food and drinks are amazing and the service is great with a very beautiful garden.

I've had a few good times at The Frogshole Farm. When we first moved to Maidenbower last summer we were advised to visit this pub and honestly, we loved it. The staff there at the time were lovely, friendly and smiley. They always seemed to have banter with other members of staff behind the bar too which was lovely to see. We then came back a number of times for drinks and food and even coming with friends. It used to be great! Fast forward to this year however and we've just found it to have gone downhill. The staff look like they don't want to be there. We seem to struggle to be acknowledged a lot of the time and when you are there's never that friendly smile or welcome that we experienced before. Having spoken to a few neighbours, friends in the area and even ex-staff members - all agree that the customer service hugely lets the pub down. It's a massive shame as we've had some lovely visits however now we just don't ever feel welcome. We've always found the food to be lovely though. I would order their burgers and thought they were delicious! We've never had a bad meal so would defo recommend for quick food with your drinks.

Called in for lunch whilst using the car charger, the menu is good with fair prices and good service. We did manage a nice pudding also.

Amazing food and the service is lovely Fab was especially lovely as she served our table The presentation of the food was great and I recommend the calamari

I don’t understand this place, lived in or around Maidenbower for 25 years And this place never fails to disappoint. Had the scampi and chips, the pease were yellow, I kid you not and the whole plate looked look a school dinner. The ‘hot’ chickens wings were not hot (neither temperature nor spice) I felt sorry for the person that had Taken us out and paid. It was embarrassing. Do yourself a favour and go to the curious pig.

Amazing service in a friendly and cosy pub. We were just passing through the area and so pleased we stopped here. We’d had a bit of a problem and they could not have helped us out any more. Definitely a return visit in order when next in area. Ate the rib of beef option, really tasty and the potato was too scrummy

Booked lunch for a belated birthday celebration for a friend. We all had the set lunch at three courses for £12.79, plus drinks. Everything was a good sized serving, beautifully presented, and the staff were welcoming and friendly. Great value for money, will definitely return.

Had a fantastic visit here for a brilliant meal, was served by Dan who made the whole experience even better just by being so welcoming and handling any issues we had with the upmost efficiency and speed and offering his help even when he was rushed off his feet.

Excellent service and lovely pub . Food was really good I will definitely come back . The garden looks amazing and is dog friendly.

Staff really friendly, welcoming and helpful. Warm and inviting atmosphere. Food really tasty... would definitely come back

We were really disappointed this evening. Our table was pre booked for dinner and all was fine until we went to bar to order food, after literally having 1 (very quick drink I add) to catch up. Went to order food & bar staff said kitchen was closed. This was before 8.30pm on a Friday evening. I could have understood it more if they had said when we turned up for the table or even when they collected our glasses despite the table being booked for dinner. This place is an absolute joke but should be a gold mine but hey, to other clearly better establishments keep up your crap service. Clearly this place should be advertised as a drinking only pub after 8pm ish or when they feel like shutting the kitchen.

Food was amazing, staff were attentive and very friendly. Dog friendly too. Amazing atmosphere! Defintiely a place to visit!

Came with my work, there was about 14 of us and we walked in. The manager put together some tables for us and seated us, the food came out quicker than we expected and the quality of the food was amazing! Daniel and Kieran made our drinks and didn’t leave us waiting at all! They’re both a credit to the business! We will be back that’s for sure!

We visited for lunch today and the food was awful. We did complain about the smashed avocados on toast and was told that's how it comes. White warm bread not wholemeal toast, the tiniest scraping of avocado and 50 pieces of chopped tomatoes, honestly you can not call the women who brought it out a waitress because a proper one would question the dish with the chef, although the dish was clearly not made by a proper chef. A child could have done better. My brother did not ask for something different to be made as he was going straight to work and didn't have time. Needles to say even though we live in maidenbower we will not be returning as we are worried about the standards coming out that kitchen, if he can't cook he probably can't clean either!

Stumbled across this pub by needing a wee! To be greeted by a lovely barmen called craig! He showed us to the ladies and had a cold glass of Prosecco waiting for us on our return. Quaint little pub was cosy and charming will return as plenty of eye candy!

Christmas Day dinner food was OK (not great and not £65 standard). Meat and gravy served over the potatoes so soggy and no sausages wrapped in bacon! Once seated no table service for drinks so we had get up from our party and queue in a 3 people deep bar to get drinks to go with our meal. Not acceptable for Christmas Dinner. Will not book again

lovely event, 21 of us booked on a festive meal, from our running club ,great food and service and decoration

We had dinner here Tuesday evening and it was a wonderful evening. We were served by Addy, he was very passionate about his job he gave some great recommendations and we surely enjoyed what we ate. It has been a long time since we have eaten out and enjoyed the service, atmosphere and food. Thank you so much for a great evening. We will be back soon

Came here to charge car whilst staying locally, the food and service at the pub were great and it was good value. The menu was good.

Adie was outstanding!! Great service from the team. Good atmosphere! Thank you for making our night!! Retuning soon!!

Yet another amazing night at the Frogshole, it was a delight to see the place picking up and busy again… What made the night even better was seeing the return of one of the best bar men the pub ever had… but now as a member of the management team. thank you Adie… we will be back. Food fantastic (highly recommend the shepherds pie) beer well priced and service just outstanding.

Third breakfast visit, great service and freshly cooked. It’s become a regular place for our Sunday morning meet up. Friendly staff!

Popped into the Frogshole farm for dinner absolutely deelish the steak was cooked to perfect and the staff were very attentive and polite. I will be back again very soon. Well done frogshole.

Great place to take the kids and dogs. Good food at good prices and friendly service. They also have a fireplace which looks great for those cold months. I love the beer garden. Lovely pub.

Went to frogshole farm for the their Thursday night steak night. Absolutely deelish steak cooked to perfection service was top notch and the staff were very polite and helpful will definitely go back. Well done frogshole. J

Thank you so much to Adie and Dan for looking after us for our sons christening! We had such a lovely afternoon everyone was so helpful. The buffet food was amazing and all allergies were catered for! We were allowed to decorate how we wanted...

Had the most amazing meal at the frogshole. We used to enjoy this pub so much but you can tell that the new managers really know what’s what now. The customer service has actually returned and they care about the customers, their opinions and the...

We returned to the frogshole, as we visited a few months ago and we are so glad we came back. The food and the service were great once again.

What can I say….. love the place!! Cocktails 2 for £12… epic and they are delicious!! Need espresso martinis in my life all day long!

Great food, great customer service and we congratulate the new team on turning this around! We will be visiting again next week and regularly now that things have vastly improved

Great food, great service Friendly atmosphere We come here all the time and we've never had a bad experience - I recommend the battered mushrooms and the nachos for starters Charlie our server was friendly, quick and helpful

Only reason it got a 2 was the lad that must have been shift leader, as he tried his best to rectify all the wrongs. 1st mistake missed off 1 drink, also got told there was not non sugar free red bull when there was...

Disappointed with both service and food when it eventually arrived ,we ordered at the bar 3 adult.starter s +child and the same gor mains,,not difficult, we seemed to wait for ever and then 1 adult starter was missing,it occured the staff member misheard the order,so...

We had lovely meal at The Frogshole Farm with friends. The staff was very attentive and professional. Excellent choice for a few beers and dinner.

4 of us including 2 kids ate early evening, food came quickly and was all good, hot and tasty, Charlie was attentive and speedy to clear the table. Very reasonable prices and a very nice pub. I would recommend for family's and any one looking...

Came for an early dinner. Ordered the chicken pie for me and hunters chicken for my husband. Mine came with reheated veg which was cold and mash, my husbands came with leathery grilled mushroom and chicken which was so dry it was like a board....

Good visit in the afternoon. Bar staff friendly and attentive. Good selection of beers . Menu looks good too, but I didn't eat.

Service was excellent. Great beer selection especially real ales. Charlie was attentive and helpful. Would recommend

Good pub with friendly staff. Thanks, Charlie! Half price beer on Mondays a distinct bonus. We’ll be back very soon……..

You’ve got a star on your hands with Cherise. We were a very large party and she not only made our drinks in less than five minutes - but chatted with us the entire time too. When I went back to the bar to reorder,...

My family and I came here for a meal, drink and a family catch up. I had a lovely meal. My grandson was with me, who is autistic. The food was lovely and we felt very welcomed. The staff was polite. We had a little...

We called in for a late Sunday Lunch, our lunch consisted of meat, frozen veg, frozen roasted potatoes, it was advertised as including, fresh broccoli, red cabbage and fresh carrots! None of these were on our plate, asked for horseradish to go with my beef,...

This place is really good value and clean with friendly staff. The food is excellent and the service was brilliant I will definitely be coming back thanks to a young man who went by the name of Dan he was very funny and really helpful...

Lovely staff very friendly and very nice food came out in good time and was very nice Will be returning when next in the area

I've been one or twice in the past. Decided to treat myself and popped along again. I was served by cherise, I had drinks and food which was amazing thanks for the recommendation on what to eat cherise it was beautiful. Cherise was super happy...

I went here with a few friends for dinner and it was the lovely. I was served by a lady called Cherise who was extremely polite and helpful. I would definitely recommend the place and the staff especially Cherise. Thank you

Great big garden for the kids to run around in. And it’s also dog friendly! Staff are really friendly and welcoming. Highly recommend

For the first time today I had horrendous service at this pub. Made a booking for special get together with a family group of 14 (with confirmation emails) only to turn up and be told they didn’t have our booking. We were aloud to sit...

Food was average but service was terrible. After over 3 hours we gave up waiting again and again. Staff were pleasant but clearly not interested or motivated to give any service at all.

Good service and good food, the order was taken quickly, and the food was served in a timely fashion just long enough between courses. Ok value for money.

Had a meal here while using the EV charger on site. Double grilled chicken burger was lovely. Food took some time to come but it was busy. Lovely place to sit out and eat on a nice day.

I think the food and and Charlie was amazing would advise everyone to visit this little gem of aplace

They have a new menu and it’s banging!!! We had Cheesy garlic bread/ Mac & Cheese / Chicken Tikka, it was all just amazing Highly recommend

Such a lovely pub with wonderful staff. Great food, drinks and atmosphere. Would 100% recommend to anyone looking for a nice evening out.

Ordered the hunters chicken for approx £12. Bacon was burnt Chicken was like plastic The peas were cold and un cooked chips were warm but not cooked Clearly bbq sauce was being rationed that day The mushroom looked and tasted like it came from a...

We popped in as we hadn’t been in a while and wanted to give it another shot, especially as the kitchen had been closed so much recently. We were so pleasantly surprised and welcomed so warmly. Adie was an absolute star and a credit to...

We booked for our party of six adults and four children aged 9-14. We also brought our dog. It was a great place! We met halfway between Worthing and London. We were made very welcome and the staff could not have been more helpful! We...

Booked a ‘drinks only’ table. Got email confirmation. Turned up to be told our table wasnt valid as its mothers day & only food tables were on the booking sheet! Told our booking should of been cancelled. Said it wasn’t. Manager came out & to...

They cheat on the portions. We ordered 1 kilogram of ribs. We got half a kilo at most. This is cheating and we complained. They were rude and refused to tell us the email address where we could make a complaint. We are reporting them...

Visited here with our son, who has a nut allergy. Have been several times before and everything was OK. On this visit, our son told the barman that he had a nut allergy. The barman said, 'then I suggest you don't eat here'. Our son...

Me and my partner came here for a drink and some snacks but it felt abit nippy so the manager kindly lit the fire. It was beautiful… they go above and beyond. Defo work a visit

What a fantastic location and surroundings. Fireplace gives it an extra value! Went for 50% offer (all burgers) and could not fault a thing! Manager (Thomas) is very professional and his team is well trained. Will be back soon!

Really can’t be more grateful about our mum’s birthday lunch. Landlords who run it (Polish couple) make you feel welcome. All family was impressed with quality of food, service and prices. Thank you

The food quality has gone up recently. Believe they got a new chef now. My mixed grill was to die for. Wife’s food piping hot and tasty! 100% recommend!

Incredible evening with friends. Food was good beer was good. Service from Maisie and Ellie was very good. Would highly recommend. Thank you for a great night

Went for my partners.birthday..first of all my sisters roast was cold and had items missing..then after waiting 20 minutes we asked where my partners food was…which we were informed it never went through and no roasts were left..so my partner had to eat alone…overall very...

We came for the quiz, the place was packed out not a table free in the whole venue. It was so busy and the staff were amazing! The food came out consistently and we could see around us that no one had a long a...

New kitchen staff seem to be million times better. My food was amazing- ultimate burger the best I had in a long while.

Having eaten here sever times and always found it to be very good we unfortunately decided to book Xmas lunch at the Cowdrey Arms on the Balcombe road. What a mistake. The Cowdrey was awful and we will never use it again. Back to the...

I have just returned home from the breakfast with Santa and can honestly say it was the worst pub experience I have had. I was sat at table 3 with an air vent above the table. The temperature currently says -1 so I expect it...

What can one say about this place NOT MUCH booked table for 6 for 2oc when we entered the building the place was virtually empty there was 2 tables with 4 people seated at each and there was 5 people standing at the bar after...

Food was served; Starters were fine, but the 'Main course Rump Steak' was awful. One of the Staff checked if all was ok following the food being served and at the time all appeared good having only devoured a small part of the outside edge...

Meeting with friends went absolutely lovely. Place was very busy and loved the atmosphere. Lunch was served Piping hot, drinks served tasty.

Every visit in this place is fantastic. Atmosphere of fireplace, tasty food, polite staff. Looking forward to my next visit!

Terrible service, I waited 50 mins for a toasted sandwich which never came (no explanation) and when I said I couldn't wait any longer the man behind the bar didn't even apologies, grunted and return the money - won't be going here again and it...

Lovely old building with a great garden, perfect for sitting outside or enjoying the traditional atmosphere inside. Always made to feel welcome by the whole team.

Very polite staff and a good atmosphere on a Saturday night. Dan was so helpful- great asset to the bar team.

Another nice visit. Kids love to go there. My steak was perfectly cooked, and kids loved burgers! Pleased with the service as well. Will be back soon!

We arrived at the pub and went to the bar to order our drinks, where we were greeted by the manager who was wearing a dirty t shirt and the band of his boxers hanging out. I then had to repeat my order twice to...

Booked a table for 2 adults and 2 children today. Red flag straightaway , car park was almost empty during prime time lunch period! As soon as we entered we were greeted by 3/4 teenage staff members that couldn't have had more than a few...

Had a meal and drinks here with friends had a good time and enjoyed a lovely meal and was surrounded by lovely staff

Firstly, there is no staff to accommodate customers, weird as this is in summer half term? a manager named tomasz (?) looked like he had a few to many to drink, disappeared most of the night, felt sorry for the staff having to put up...

came for drinks and dinner with my family and was served by maisie hill, brilliant service and the food was amazing as well - definitely returning

Had a fantastic night with friends. Food- delicious and value for money! Bottle of Prosecco £13. Singer was amazing! Staff very friendly. Will be coming back!

Maisie Hardman (waitress) was very friendly and she was very attentive. She was chatty and seemed genuinely interested in our conversation. The pub had a lovely atmosphere and very pleasant decorations. The bar staff were very lovely and accommodating. The locals seem lovely and we’re...

Harvey and the team on Friday evening was amazing. Great to see the Frogshole busy again! Happy faces and great service will be returning!

Poppy was serving us, she was such a nice girl and she offered us dessert. Was such a nice pub will definitely be returning!