Frankie & Benny's New York Italian Restaurant & Bar - Croydon in Croydon

I booked the table reservation online and we got a free mains which was lovely! The restaurant was not packed, which was ideal as I had been there before and the constant happy birthdays and some loud people eating there did get annoying! Our waitress was friendly, and the food was brought out quickly. She also changed the bananas for strawberries when I ordered the yummy Lotus pancakes, which was appreciated. However what spoilt it all for me was that the website says they close at 10pm on a Sunday, yet by 9pm with some people still in the restaurant they said they were closing at 9pm. Had we known we would have ordered everything when we arrived including the coffee, which at 9pm we could not order, because the coffee machine was being cleaned. None of this info was on the website and this was not conveyed when we arrived. I was seeing a friend that came from far to see me so the aim was to have a few good hours of good food and convo, and it all then felt like it was all quite rushed by 9pm to leave. It was a shame as we both ordered the pancake stacks and it tasted lovely but really needed some coffee to finish them off nicely. So as that wasn't available and we felt rushed to leave, we both left much of the pancakes on the plate. I am not sure I will be back and if I do go back I will probably keep in mind that I need to get the order including coffee put in as soon as I arrive, and I might be asked to leave an hour before closing time (as on their website) even though the restaurant is not full! It is a shame as people go out to eat for the experience and not just the food and this seems to be overlooked at this place.

Fabulous food and delightful staff. Thank you Katarzyna!

Food was ok, but overpriced. The highlight of this visit was Fabiana's good customer service and the ice cold lemonades

Terrible service from Fabiana. She got our order wrong multiple times, started to clear the table while some of our party were still eating, even to the extent of stretching over people eating to get to plates or glasses that weren't being used. She also took away glasses that people were still drinking from. The restaurant still had 60 minutes before closing when she did this. When the bill came, the OPTIONAL service charge was automatically added to the cost that was inputted to the card machine, and then the card reader was asking for an additional service charge on top of this! When we said we were not going to pay the optional service charge that had been added this was met with questioning as to why we didn't want to pay it, we explained the poor service and were then told a manager would have to remove the charge, so clearly, despite being optional, many people are being fleeced by it automatically being added to bills. Fabians could not conceal her annoyance at this, slamming the card reader back down onto the table, glaring at us and refusing to speak to us again. Would definitely not return (this was our first visit), food was okay, cooked well but very overpriced for what it was, toilets were very smelly and there was no soap available in them and clearly hadn't been checked by staff for a good while!

Terrible service from Fabiana. She got our order wrong multiple times, started to clear the table while some of our party were still eating, even to the extent of stretching over people eating to get to plates or glasses that weren't being used. She also took away glasses that people were still drinking from. The restaurant still had 60 minutes before closing when she did this. When the bill came, the OPTIONAL service charge was automatically added to the cost that was inputted to the card machine, and then the card reader was asking for an additional service charge on top of this! When we said we were not going to pay the optional service charge that had been added this was met with questioning as to why we didn't want to pay it, we explained the poor service and were then told a manager would have to remove the charge, so clearly, despite being optional, many people are being fleeced by it automatically being added to bills. Fabians could not conceal her annoyance at this, slamming the card reader back down onto the table, glaring at us and refusing to speak to us again. Would definitely not return (this was our first visit), food was okay, cooked well but very overpriced for what it was, toilets were very smelly and there was no soap available in them and clearly hadn't been checked by staff for a good while!

The staff was so friendly, and kept checking on us which was really nice and food was delicious, I ordered chocolate milkshake and pasta

Amazing. Had the manhattan calzone and it was HUGE. Definitely fills you up and is so so tasty. Calamari was lovely too. Nice service, very friendly.

Delicious food and great service as always.

Great customer service and lovely food ! Edit! 2nd time here again an exceptional dining experience. Thank you!

Katarzyna was amazing as usual, excellent service and food x

We were served by a lovely lady called Katarzyna. She really made our experience great!

Carbonara portions were wayyy too small . Everything else was good.

Katarzyna was our waitress tonight and she was absolutely amazing. Very friendly, helped with recommendations etc.

We have been to the restaurant in Valley park. The food and especially the service was amazing. The birthday audio was broken however our waitress made a great effort to still make it special for our little one!

Katarzyna was so so lovely with our visit at Frankie and Bennys. I have a fish allergy and she really made me feel catered to. She’s been so lovely and I couldn’t recommend her more.

Never again! Like a year ago, We haven't been to F&B for a long time, and first of all, I confirm the burger tastes like salt and chemicals had to spit it out. Then my 2 friends got Non @lc0h0l1c liver disease last year on their birthday last year. The chef doesn't know how to cook. At least the waitress was good. Someone revealed one of my friends who is under 16 face in social media. They have the right to post on that photo, but yh, they must delete it now. Don't get me started with a food poisoning one. Should have shut down. The other tables and reviews weren't happy with their food and service either. They charge me a £48 which is expensive. Should've checked the reviews and should've gone to New Malden. The ready to eat microwave meal tastes better than this restaurant. Stop wasting time and money there. Save your money and go to jrc or Nandos nearby or buy a microwave to cook ready to eat meal.

It was quick pitstop for food, after visiting a Frankie&Benny’s nearer to home and enjoying it, we put our faith in the quality we’ve previously had. Unfortunately our visit here wasn’t up to par, we were greeted by whom I’m assuming was the manager, wearing a hoodie with a picture of a ‘joint in an ashtray’ on the back. Completely unprofessional and inappropriate for service. After being sat it took around 10 minutes for someone to come over acknowledge us and take a drinks&food order and another 5/10 minutes for drinks to arrive. Food came out hot (which was the only positive to this meal) I ordered the chicken Parmigiana which was hard and the broccoli was soggy. My partners dish was missing his extra Nduja, however we couldn’t bring this to anyone’s attention until after we had finished due to no food checkback. Visibly there were three other tables in the restaurant when we were sat. This visit left us feeling invisible. Service was poor and robotic, can safely say we most definitely won’t be returning and/or recommending to anyone else. You’d get more attention and better quality of food from McDonald’s.

Brilliant customer service! a rarity in the restaurant business! Staff member dagmara was lovely and always checked on us. food came in a good reasonable time, will definitely come again and go through the menu and there cocktails 🍹

Post IKEA stop off at F&B, had a delicious veggie breakfast. Wonderful potato tots, lovely eggs and mushrooms, perfectly done toast and eggs. All for 7.20?! What's not to like! Service was good and fast and we had a nice time. Their new breakfast menu is really good, well worth a visit!

It was my first time in Croydon and we wanted to eat. It was unplanned visit to this restaurant with my family and was not aware of pre booking requirement. Stuff at the reception was a bit unprofessional. We were told there is wait for 15mins. Food was average but serving stuff was great but overall experience has left me disappointed and would never want to visit this place again.

We went in there on Sunday mainly because it was raining. Should’ve checked the reviews. Ordered steak it was the most grizzly horrible piece of meat I’ve ever had. My wife Came out cold And my son left half of his saying it was horrible and it was truly horrible and nicest part of the meal was a coffee. This cost £85 to make it worse We were all ill afterwards

The food was served cold and completely tasteless left a horrible aftertaste. When given a new portion of chips they were barely luke warm . Save your money and go to Macdonalds or Burger King near by . Totally overpriced for the standard of food received. First and last visit !!!

Absolutely terrible customer service from the team on at 5pm Friday 30th June 2023. My 2 friends got food poisoning from a burger. One of the friend's face has been leaked in social media?? Whoever did this must delete it now. The food except for the burger was nice. So that's what happens to you when you eat salty burger in this restaurant. Avoid it's all costs. Don't waste your money there!

Vasco was a diamond great help and Excellent customer service and foods amazing and I highly recommend it.

cold, missing items will not be using again

Great place to eat!! Excellent food and staff to accommodate!! The manager Vasco was very helpful and the waiting staff were great with recommendations and pace of service!! Would definitely go back

Complete lack of communication. After calling restaurant, was told delivery driver came 20 minutes prior and didnt wait for my order so left and couldn't cancel. Then when driver turned up, said that their machine didnt work so he left. Food was warm at best when arrived. Last time I use justeat, so many issues

Terrible Customer service, my 2 friends got liver disease from burger in my birthday in last June 30. The waitress was good. I never had such a bad meal like this, My sister Hiromi's face has been leaked in social media!!?!? WHAT A DISASTER!!!?! 😡 If we go to Frankie and Benny's again, We'll take Portsmouth branch instead as their food are good. Won't be returning and won't be coming back again. Next Time, we have to go to Kingston or New Malden For me, my sister, and my 2 friends birthday.

Staff were very helpful and polite and were joking with our children. Nice atmosphere. Their range of drinks is good and good deals for kids at a very good price.

Very disappointed with the service of this restaurant today. I don't recommend.

Food is very outdated and mediocre for the price you are paying for. Only went for my friends birthday but will never go back there. Go TGI or the giant buffet upstairs it’s more value for your money.

I was attended to quickly and the staff were very friendly and helpful. Food was very nice as expected

Excellent service and wonderful food! I will definitely recommend this restaurant to family and friends. Emma Aiyere

Breakfast was excellent. Service was excellent. Staff were very attentive

Came here for a birthday wasn’t happy about the food had to be sent back as they gave us the wrong food, when it arrived the adults meals weren’t edible burnt dry, we could see the server avoiding our table because didn’t want to deal with the complaint ended up giving up and just paid the bill… then left never would go there again used to be nice now it’s gone down hill, should of went McDonald’s instead

Limited but good food on the offer at good prices too. Service sometimes suffers if the restaurant is too full or too empty. Servers, however, are polite and manage the show well. One of the popular options to go for families after the movies and well recommended.

Louisa was super kind, nice & beautiful & amazing & positive. Thank you 💖

Just a decant place for food and top notch beer . Manager James knows his stuff 👌🏼

Kasia made my daughter's bday special. Thank you! Update 1/5/24: I covered her face

Basic food ,ordered child's meal very small with cold chips will not be returning here 🤔

POOR CUSTOMER SERVICE. 2 of us waited to be acknowledged and seen to. The restaurant wasn't busy but the bar & floor staff and manager were chatting & laughing. There wasn't a long line to be seated but I have to say their CUSTOMER SERVICE WAS PISS POOR! It's a common practice in this country. They need to do better.

So surprised by your vegan options! You should try if you are up to a kind of American food, the vegan burger and the vegan BBC wing! Wowzer!

Amazing food, big portions (maybe too big ;) and lots on the menu I'd still like to try!

Absolutely disgusting service from the team on at 8pm Thursday 28th March 2024. Restaurant advertised online as closing at 9pm we entered the restaurant at 8.10pm. Young lady from behind the bar approached us as we waited to be seated and told us sorry we are closed. I said your website says 9pm we only want a snack, her reply is that they where short staffed though the restaurant only had 5 tables with people on them. I then asked her to double check with the manager. She walked across the restaurant and spoke to another young lady who then shouted at us across the restaurant we are closed, kitchen is closed. This was at 8.15pm when I could fully see the kitchen was still open and the chefs making food for people waiting. Absolutely disgusted at the way Natasha shouted at us across the restaurant, the fact we where given two fake reasons as to why we couldn't be seated. Given it was a Thursday night before Easter Friday and 45mins before the restaurant was advertised as closing.

My food left the restaurant at 9pm a went the opposite direction for over 12 minutes before returning to my home in total 27 minutes after the first delivery time was announced. Food is stone cold and going in the bin

Really hit the spot with this yummy dinner, still hot when delivered.

The hot dog comes in this weird chewy bun that tastes bad and has a bad mouth feel and is clearly very stale. I ended up having to just eat the sausage on its own. And that's all you get is a sausage, the inedible bun, some ketchup and a small sprinkle of dried onion. £12! I would rate the actual value of a sausage and chips at closer to £2. After this I literally went home and made my own hotdog out of things in my fridge for less than £2 and it was nicer than the one I ate here by far. The server was also quite unwilling to help the diners work out the bill between us, flatly refusing to do so. Not the biggest issue but when someone says can you please help me and the staff say no I can't. And another diner asks and the staff says I assure you I can't help you at all, you have to do it yourself. That's not good is it.

Shocking. The food from a microwave meal tastes better than this place. This is what happens when we have no choices in the area. The prices are exorbitant. Ridiculous £17 for a pasta that my dog will run away from. Absolute joke. Please save your money and buy a microwave meal which will taste a million times better.

Simply great place excellent reception

A group of 7 visited for a birthday celebration. The service was excellent and so was the food. They made a real effort for our friend’s birthday too.

Outrageous, tried on the off chance cause Nando’s was busy. Starters: potato skins to start were absolutely tasteless and dense/chewy, shocked at how much they tasted of nothing, my partner ordered the meatball al forno, the meatballs had a chewy piece of gristle the tomato sauce was tasteless! We were so confused how the dish had so many ingredients but lacked so bad in taste Mains: Inedible, dry, again TASTELESS!!! ordered meat feast pasta, the only meat in it was pepperoni and meatballs, when on the menu it was suppose to have n’duja, ham AND cheese. Chicken parmigiana my partner took 2 bites it was so dry and tasteless, we resulted to sending the food back and getting refund on our food. On a lighter note the lady that served us dealt with us brisk and polite. Never again.

Absolutely horrible, the food was awful 😢 cold the cups were disgusting 🤢 you could see that they haven’t been cleaned properly. So sad, definitely not recommending for me and my family first and definitely last time here.

Cold food, over priced for what was ordered. Childs pasta left onside and dried out. Had food warmed up, but still bot very hot. Waitress was ok and thanked me for telling her food was cold. Not busy when there about service not great.

I ordered off just eats 3 hours before closing time and they never came with my order it got cancelled, I tried calling hours before and no response. Service communication especially when it said the food was being prepared

The Nando’s next door was unexpectedly closed so we ended up here - reckon it was the case for quite a few of the other diners too. Staff to customer ratio was very poor, but our server Kasha was on it, she did really well running between the various tables, all while managing to be friendly and helpful, kudos to her.

Staff ran ruggged, despite resturant being at less that three quarters capacity. No acknowledgement for nearly 15 mins after arriving. Not worth my time or money... poor show

Absolutely I recently had the pleasure of dining at Frankie& Benny’s I must say the food, especially the ribs, was nothing short of fantastic. The flavors were exquisite, and the tenderness of the ribs was a true culinary delight. The overall dining experience was so enjoyable that I'm already looking forward to coming back. If you're a fan of delicious, well-prepared food, Frankie & Benny’s is definitely worth a visit. I had a positive experience—the staff was exceptionally friendly. Can't wait to return here again

Quiet early meal. Service was great until it tampered off towards the end as more tables arrived. Fair enough, but we wanted to pay and leave and couldn't. Anyway. Food is as expected but we are limited in that area for restaurants that we can drive to and take teenagers. First restaurant that I have come across that serve alcohol free sparkling wine. Very impressed and the mocktail I had was lovely!

Have been here many times over the years, food is always hot and served quickly. Lots of parking is available directly outside the restaurant.

The food was fine , no issues with the food at all and wasn’t our first time visit and it would be great as usual except it was one of the worst services I have ever received. Once I came to the restaurant the waitress has advised that kitchen will be closed in 5 minutes , which is absolutely fine and we have ordered straight away and haven’t planned to take our time to enjoy the dinner because the restaurant was about to close.. BUT the waitress several times mentioned that restaurant is closing at 10pm after we have already ordered, so we have planned to ask for a bill at 10 o’clock, and finish our food and leave, at 9:53pm waitress came to take a payment and we have heard that she was discussing with other employees loudly that we are not leaving after taking our payment , which still was before 10 o’clock. Please train your staff to be friendly and professional and teach them to talk and explain customers in a nicer way , not turning off the lights and talking loudly between the staff, while customers are still in the restaurant and mentioning millions times that everyone has to leave the restaurant at 10 o’clock including employees. This is the only restaurant I have been to or worked in that everyone has to leave at advertised time.

Warm welcome, excellent service, squeezed us in for breakfast, simply went the extra mile! Food was great too, will return!

Nice atmosphere, good food and helpful staff. Accomodating to wheelchair users.

Always gone past it, never tried it.... I'm glad I did - definitely worth it..!

Lovely staff members on the floor. The young lady was very attentive, friendly and didn't have much help but made sure customers were seen to. The actual food was not good at all. My burger tasted funny and the burger inside very wet. Buns were quite dry and did not taste very good, my friend burger had lots of sauces just slapped on but did not eat his either. Did not finish the meals was going to give it to the dog and asked to take it away in a box. When leaving I saw one of the chefs eating whilst preparing food for customers in the kitchen. These guys are meant to have 5 stars for hygiene and that is not what I witnessed. Asked the staff to throw the takeaway box in the bin. Waste of money to be honest.

Atmosphere was nice and serving staff very good however, let down by the food which was different to what was advertised on the menu, cold and not very tasty. Disappointed.

Felt overpriced and the food was over cooked. Staff were good tho. All other places booked up so this was the last resort. Should have just gotten takeout.

The excellent meal is served in a pleasant setting. We had one of the nicest well-done steaks we'd ever tasted. We certainly will return. Thank you to the entire staff, especially Fabiana, for the helpful suggestions.

Waste of money. Waitress very rude and short. Kept rushing me to order at 11:45am when it was properly open at 12pm (said we can wait). Said, are you still not ready?! After coming up 3 times in a short space. The hotdog is one of those wiener dogs, not proper sausage, which I was looking forward to. My bad I guess. Bread was tough and gross. Very expensive for the quality of food you get. Used to love it when I was younger, maybe outgrown their food.

It was widely promoted in the mirror, Daily mail, Sun and other newspapers that they would be offering free pizza and drink to Students who had received their A levels results. My daughter went to the Croydon branch only to be told that they don't do the promotion. You can't disappoint kids who have worked hard and not honour your promise. We walked out and left and would never visit this branch

Serveurs très polis, rapport qualité prix excellent.

Took my wife for a late anniversary meal yesterday , and was amazed by the service and the friendliness of the staff, love this place but I have noticed the oldies music has started to fade out slightly with more recent music which I wasn’t to keen with, but a great place still.

I just love this place. One of the best place to eat American food in the UK. The staff is amazing (special note to Joe and Fabiana - great members of the star team). You should definitely try the burgers and the BBQ platter

Fui a comer com mi familia y la atención espectacular la comida lo máximo el Sr Vasco súper los camareros todo’s cocineros 5 estrellas muchas gracias a todos

I visited the restaurant Frankie & Benny's has in Croydon for the first time yesterday, and I must say it has been a very pleasant experience in all aspects. From the very first moment I put my feet in the restaurant, staff has provided an excellent customer service, especially Moni, who was the one who assisted us during dinner. Her politeness and permanent smile on her face was an excellent start for our first time at the restaurant. Frankie and Benny's menu is also great. You have a great variety of starters, mains and desserts that makes it difficult to choose only one. Portions are quite generous and the price I paid for dinner is perfectly balanced with the quality of food I had. In conclusion, a first experience that will be the first of many more I will do in future. It is totally worth.

All seem rushed. My beef burger had no flavour and burnt. The other meals were a little better. Shame we used to go to F&B years ago very regularly and thought we'd give it another go. Menu is very basic. Won't be going back a shame defo gone down hill and you can tell coz resturant was half empty, when u used to be lucky to get a table.

I went with my family for dinner. We had a wonderful time there with nice food and amazing cocktails are server (young man) was lovely and very helpful with our needs. I absolutely come back.

Food not so good accept deserts brownies, service very good.

The staff service was lovely, the young man was very inviting and friendly. However, the food wasn’t great, also considering it was only me and my friend and two other people on another table in the building. My potato skins were under cooked, my hotdog was really hard and had lots fatty bits inside and the chips on the side were also under cooked. My friend got a pizza, bbq chicken one, and the chicken was very squishy so she had to pick it all off. Considering what Frankies and bennies used to be I was expecting a lot more

One of the better places to eat at Valley Park in Purley, Croydon. Even though we had not booked & were turned away at another restuarant, the staff at Feankie & Bennie's still found us a table to sit at. From the start the service was really good & the tables were cleaned before we sat down. The food was excellent & hot & arrived quickly. Our server Kasia B was really attentive and looked after us well. She even gave us good suggestions on what to have. I must say that we enjoyed ourselves & will defo be coming back again & also suggest Feankie & Bennie's to family & friends. 👍👌😁🍹💥 Once more had a great evening at Frankie & Benny's. Friendly staff & great food 👍👌😁

The service was not pleasing,The waiters looked angry,we ordered takeaway and they just threw a box on the table for the food with the bill on the side,the food was not made with care and it was kind of disappointing,the previous time we came here we had a good experience,but this time was horrible.

Great breakfast and fantastic service . Highly recommended. Definitely will be back soon.

This is a classic style American diner which is nicely decorated. This time we ordered: Blue Cheese Burger – strong flavour, the cheese goes very well with the burger meat! We loved it. Slow Cooked Beef Pizza – a bit too salty and not crunchy enough Milkshake – looks dazzling, tastes great too Flat White – normal coffee at affordable price We would come back again.

We came by in the afternoon, the food was average and the table was sticky! Our waitress (the tall guy with brown hair) seemed very arrogant and annoyed, the staff seemed to be a bit too chilled out.. we tried to get the staff to bring our bill for about 30 minutes, there was no people at all the staff was to busy joking with each other than give a good service to their customers. The cutlery was disgusting as well, it’s definitely a no for me.

Always great food and pleasant and helpful staff

Lazer was amazing extremely accommodating kids party thank you

I really lovely experience, definitely be coming again! 💖

Underwhelming. Staff looks sad to be there

Excellent service, the food was delicious and it was definitely value for money.

I very much enjoyed my experience. The waiters and waitresses were very friendly and helpful. The food tasted very good, but was a bit pricey. I had a gift card so it wasn't too bad, but as a treat I wouldn't mind spending the money. Overall, it was a great meal.

What an amazing experience coming to Croydon Frankie & Benny's, our waiter, Lazer, was not only very funny but was very attentive to our needs. The food was 1st class and of very good quality, meaning it was worth every penny spent. I would recommend this as a lovely place to have a meal with friends, a loved one or even the children. The assistant manager, Szintia, was so warm, welcoming, a pleasant approach, with a glowing smile and very presentable.

It’s amazing food and service, there is a server named Jo he was amazing, very kind and very helpful.

Great place and food was lovely. Ribs with BBQ glaze very tasty. One word of advice, if you have bluelight card they no longer accept it so you will have to show NHS ID in order to get discount.

Frankie and Benny's is a fantastic restaurant that offers a delightful dining experience. It's been know that one of the standout features of this restaurants is the quality of their food. The back ribs and spaghetti dish at Frankie and Benny's sounds like a hearty and satisfying meal. The combination of tender, meaty back ribs with a savory tomato-based sauce over spaghetti is sure to please those who love classic Italian-American flavors. But what really impressed me was the restaurant's innovative payment system. They offer the ability to pay through your phone, which was so convenient and easy to use. This made the whole dining experience even more enjoyable, as I didn't have to wait around for the check or worry about splitting the bill with my friends. Highly recommended!

Horrible food 😫 couldn't eat my burger , ships not tasted at all.

The order was missing Jelly & Fruits from both the kids meals. Tried contacting the restaurant however I was directed to get in touch with just-eat. Seems they are unable to re-deliver the missing items on this occasion.

It was worth the money and the food was so good

The service was good and waiting staff were polite and friendly but the food was beyond terrible. Mac and cheese was dry and very basic. Platter to share is only enough for one person with extra fries. Would not recommend unfortunately!

I am a first timer in this restaurant and my whole family enjoyed the food there and it was recommended by my friend, nice food with friendly staff

Food was a little cold but otherwise it’s great

First time eating here. Service ordering the food was fast but then took a bit of time for food to come. Food was ok. It was nothing special had to ask waiter to bring extra chilli sauce and cheese for pasta we ordered. For prices we paid it isnt working going back to eat here. It also took three times me asking to bring the bill.