Frankie & Benny's New York Italian Restaurant & Bar - Croydon in Croydon

Outrageous, tried on the off chance cause Nando’s was busy. Starters: potato skins to start were absolutely tasteless and dense/chewy, shocked at how much they tasted of nothing, my partner ordered the meatball al forno, the meatballs had a chewy piece of gristle the tomato sauce was tasteless! We were so confused how the dish had so many ingredients but lacked so bad in taste Mains: Inedible, dry, again TASTELESS!!! ordered meat feast pasta, the only meat in it was pepperoni and meatballs, when on the menu it was suppose to have n’duja, ham AND cheese. Chicken parmigiana my partner took 2 bites it was so dry and tasteless, we resulted to sending the food back and getting refund on our food. On a lighter note the lady that served us dealt with us brisk and polite. Never again.

I ordered a takeaway from Frankie and Bennys and one of the items that was sent was the wrong item. So I called the restaurant and spoke to James (the manager) who said that he would re-do the whole order plus keep all the original items at no extra cost, as long as I could come and collect the new items. I was very impressed with the way that James resolved my issue. That’s excellent customer service right there. I would like to thank James once again for resolving this issue, even better than I thought possible. Sunil

Food was awful Pizza was cold Service was poor Very disappointed was the whole experience It’s a shame as used to be very good.

Food wasn't very nice hotdog was rock hard as was the bun it came in fries were tasteless the only good thing was the milkshake 👎

We had a reservation at 3:15 on GCSE results day because we wanted to get free pizza. The manager came out yelling at us all and was very rude, he told us to come back in an hour without providing an explanation. This meant we had to wait outside for an hour in the rain whilst very hungry. After an hour we went inside only to find out they had run out of pizza. This meant we were unable to claim the free lunch that was offered and instead had to go elsewhere. The manager was very rude and yelled at multiple of us and did not give us all the information he had, meaning we were confused the entire time. I would not recommend eating here. This did not only happen to my group but also affected the numerous other students waiting to claim their free pizza.

Visited this restaurant , as I have eaten there before,and prevoously had found the food good and service excellent. I ordered the BBQ chicken srack for £17.60 and requested a jacket potato instead of fries. The meal comes with onion rings, but only 1 was put on the plate, and the jacket potato was hard I asked for the food to be redone and more onion rings with my meal. The presntation of the meal was not apoetsing with the chicken hanging off the plate. The waitress bought 4 onion rings in a bowl to me, and redone my food. However the manager did not apologise, and I asked for a discount which was given, and a consolation drink, as by the time my meal arrived I had finished my first one. If you are not starving, and have a heavy purse then, good luck, Franky & Bennys, if not McDonald's is directly opposite and suggest you eat there.

I was looking forward to going to the cinema next door with my partner on a rare day off we had each and decided to pop in here to try it out and ended up regretting that decision. We was welcomed in by a guy at the front desk and taken to a seat. We checked they had a disabled access toilet for my partner as she is a wheelchair user and they did which is the only plus thing in this review. We were seated at a table in a restaurant that was easily less than a quarter full and did not get seen for over 10 mins, not even for drinks, I had to request someone come over as the guy on front desk was on his phone and the 2 waitresses were standing and chatting to each other. Eventually we got served but the waitress taking our order didn't even look at us whilst doing so and was looking at someone else on another table. The vegan milkshake was good and the expresso martini was below average. We both had hot dogs and the bun was dry as old leather, I left mine but my partner was so hungry she forced her way through. The actual hot dog was also dry and with the speed we was served our meal I'm sure it had been cooked a long time ago and left out to dry. Couldn't find anyone to ask for the bill so in the end a guy emerged from a back office and I said I wanted to pay, he gave the bill then asked a waitress to come and setlle up. Terrible food and diabolical customer service. Will not be returning to this establishment any time in the future.

Was extremely let down and quite confused with how bad the food was and for the price. We all ordered burgers and chips and it came out within 5 minutes which was suspect as it was and the food even came out before the drinks! The bill was wrong as well with items we hadn't ordered so had to get them removed, all in all it was a bad experience

Nice and friendly staff, and the food was amazing! The young manager and server was so helpful and prepared to do with any recommendations

I was in the area at lunch time on 23 Dec. I needed somewhere to eat and decided upon this Restaurant. The customer service was simply fantastic, so friendly so welcoming I dined alone ,but the staff could not have looked after me any better, the food was equally as good large portion very tasty -Chicken New York. Once I got home I could not wait to tell everyone about my great experience the staff really looked after me .

Came here today for a bite to eat and honestly I have nothing to complain about when it comes to the food. It came quickly and was honestly delicious but the waitress who was serving us she made us feel like we was bothering her just because we didn’t know what we would like to order the second we sat down. It was my first time back here in years and the menu had changed quite a bit but the waitress was acting very impatient and kept rushing us to order to the point we just picked the first thing we saw. And there was only a few other tables and plenty of other staff on so it wasn’t like she was rushed off her feet. Me and my friend both felt very disrespected and dismissed as she was acting like she didn’t even want to serve us and was coming across as very snappy. I will say the host and the rest of the staff was very nice and cheerful but if I was to come back again it would be for their food.

Me and my partner came to the Croydon branch in Valley Park. Kasia.B was absolutely amazing. Her customer service was on point. She even poured our wine for us. We were taken back from it, thank you Kasia for all your help and service. Would highly recommend to a friend

Hello my fellow trip advisees, I must come clean and start by admitting my dark past. I hate to say this and I am ashamed of who I once was but you have to remember I have changed and people make mistakes. My dear readers, I must admit to you that prior to my visit i was a frankie and in addition to this bennys HATER. Oh how i would cry at night simply at the thought of waking up to frankie stood at the end of my bed telling me to get a job, and benny calling me things i shall not repeat. I believe this stemmed from the fact that my second cousins pet goldfish was called benny and he once slapped me with his 20 inch fin. HOWEVER. I have to say that i was pleasantly surprised (!) when upon arrival i was greeted with a full performance of bust a move starring the one and only matthew morrison featuring frankie himself from the hit restaurant frankie and then bennys! My friends, i could NOT believe my eyes!!!!! There before me stood the love of my life, my one and only. I thought this day visit couldnt get any better. How wrong I was…. When I was flown from the door to my seat in a private jet, i was presented with the menu. The only thing on it was sainsburys own broccoli, picked fresh from the island of ligma to which i was DELIGHTED as this is my favourite place in the whole of the land and the wood. Please please please listen to me you MUST take all your families friends and school to frisnkie and furthemore beanies because it is just so good there is not a greater place to exist i promise and you can trust me because i am an honest soul. If you can dream it fronkle and banjos can do it. I hope this will inspire you to venture to the great realm of benny and franks as you woll not be disappointed! Thank yo uand goodnight.

We went here after a trip to the cinema. The food was very nice and came quickly. It was very loud, so if your looking for a quiet place to eat this is not it. The waitress was lovely as well.

Always enjoy coming here. Food is delicious and hot. Staff are welcoming and super nice. Very accommodating towards my 2 years. I have came here multiple times and have never had a problem.

Food was delicious but Lazer made the visit, absolute asset to the restaurant. Attentive and super friendly. Had the ribs, steak and dirty dog followed by dessert, feeling thoroughly stuffed.

Booked for my daughter and her 9 friends for dinner here on Monday 11th April. She was 15 and was having her 1st meal without parents. When I called to book the person I spoke to was lovely. When we arrived we were made very...

Great service from Lazer and the team at Frankie and Benny's. We were a party of ten, seated quickly and with all food orders correct and out in very good time. The food was tasty, portion sizes were generous and the atmosphere was lovely.

Simply sublime 10/10. Helpful respectful all you could ask for.Extremely polite , and such a helping hand.

Food was good but the highlight was the great customer service from Kasia B, she was welcoming and helpful. Mr and Mrs OJ

Thanks for making our trip so lovely. Good was ready and we were really well looked after. Thanks Martina!

We had a lovely time at Frankie and Benny's. The food was delicious and the service was excellent. We were well looked after by Lazer. We had a movie to run to after dinner and we made it in good time!

The service was great I enjoyed it very much wonderful time highly recommend coming here Also the milk shakes and amazing

Really amazing experience!! The atmosphere and decorations are so cool and the waiters/waitresses were great... We were served by Louisa, she was super helpful and professional !! (give her a raise haha)

It's sadly hard to find a Franky and Benny's these days, but this one remains open and it's easy to see why! Well, well worth the visit: amazing wings, pizzas and more! Super service, too.

Brilliant to be back - and the food and service was as fantastic as it always was! Food delivered piping hot merely 5 minutes after ordering! Not much left for the washing up afterwards - the plates were scraped clean! Will be back again soon…shout...

We came to Frankie & Benny's Croydon for my birthday and it was excellent!!!! They sung Happy Birthday and I had a cheeseburger. Anyway who puts mayonnaise on a cheeseburger?? We looked at the menu the night before as we stopped going to their Colliers...

Excellent service by Lazer as always. Very happy customers will definitely return. We will definitely return as usual.

We visited Frankie & Benny's Purley Way for lunch and were very impressed with the service! The staff were lovely and in particular, our waiter, Lazer, was very kind, polite, and attentive throughout our visit! The restaurant have added much more choices to their menu,...

Came to frankie and bennys 06.08.21. Was served by Martina, she was very good, gave great service, very smiley and happy. Quick and great at her job. Very efficient. Food was also very good, although busy food came quick, hot and delicious. 5/5 for service...

Amazing last minuite lunch, pizzas were perfectly crispy and thin, milkshakes were such a sweet treat and the service from our server lazer was incredible! Very kind and attentive! Defiantly recommend for a lunch time treat!

I came here to treat my mum for lunch and Lazer was just perfect. He made our meal that extra bit special. The service was amazing and he always checked in with us to see if we needed anything. Would 10/10 recommend coming here for...

Me and my partner had lunch here 10 days ago. It was the first time we'd been out especially as a couple since November 2019 and it was honestly perfect. We was served by Lazer and he was honestly faultless making us feel comfortable tight...

Well what can I say . I’ve been coming to frankies and bennies for years . How it has changed . food awful like something you would get out of Iceland store / microwave. Slung on a plate not well presented at all the the...

Great food as always, reasonable price and exceptional service by Lazer. Great to be back after lockdown!

We had lovely service from Lazer!!! Quick, efficient and really friendly. It was so nice to be out again. Thanks Kamil

Lovely restaurant. Fast and friendly service. Lovely waiter Lazer was so friendly and made our night.

Was served by lazer who was really really accommodating we had a lovely time. I will definitely be back

We were served by Fabi who was amazing! Very friendly and efficient service after not working for a while due to covid. Honestly the best cocktails I’ve had and the food was lovely too. Highly recommend 🙂

Had a lovely birthday meal for my brother here today Lazer was very friendly and made sure we had a lovely meal Thank you

No, just no. It is neither American nor Italian and the portions are horrifically small for the what they require you to pay. No, just no!

We decided to take a spontaneous short drive one evening and ended up at Frankie and Benny's. We shared 2 meat platters and had 2 starters and 2 desserts (the meat platters was huge!) between 4 of us. The waitress Martyna was amazing. She recommended...

Lunch yesterday was at Frankie & Benny's - Croydon It was the first time we’ve eaten out since the beginning of March this year and it was such a pleasant experience that I felt the restaurant deserved a shout out! The staff were very friendly...

Why did I let the Mrs talk me into coming here to grab lunch whilst shopping? Because I’m an idiot... How this chain hasn’t folded is beyond me. It’s like an Italian Wetherspoons, but 5x the price. Sort of place you come when you can’t...

Great food as always. The drinks wjere excellent Even better customer service and customer care from Vasco. Had to leave a review as his service made the night.

Vasilica’s service towards me and my friends, and very polite at all times. She was always bubbly towards us and made she we had everything that I need. She made the experience very easy and will definitely be coming back for her service again!

Amazing service!! Food came out really quickly and everything was cleaned and well managed. Would really recommend. Staff were very friendly also.

We went out for our first post-Lockdown meal, and Frankie & Benny's was a great choice. They were so helpful and safe - everyone was distanced, and the service was careful to follow health guidelines. The food was very tasty, and hot too! Our server...

Everything was exceptional. We had a wonderful waitress, Vasilica. Food was excellent, we had a great time. Thank you!

Amazing service by Lazer. Very helpful and friendly. Felt very safe and kept to the social distancing rules! Amazing food!

Food tasted very great. Staff was very friendly and helpful, especially Vasilica. Food arrived nice and quick.

My partner and I went yesterday for a late lunch, we've been before and keep meaning to right a review! We were served by Lazer at this restaurant and he was a fantastic host, he reads the room very well and completed welcomed me using...

Great food as always! Matthew was amazing this evening, welcoming us and firstly asked of any allergies, which i’d never been asked before. He got our drinks and food to us quickly and HOT! He evenly spaced out our 3 courses, and was not made...

Whole meal was great - would recommend New York deli. Matthew who attended us was lovely! Made the whole experience even better 🙂

Decided to pop out as the weather had been so bad. Valley Park has good parking and a lot of eating options. We chose Frankie and Benny's and were very pleased. Service was very good. Nothing was too much trouble for Matthew who looked after...

Had a really nice meal last night with amazing service from Fabiana. She was really sweet, polite, friendly and answered all my queries. Would definitely come back.

We have visited Frankie & Benny’s Purley Way for breakfast a few times and have really enjoyed it. Good breakfast and good value for money. The service provided by the waiter Lazer has been great. Thanks!

I had a great time with my family today at the Frankie and benny. The food as amazing, i recently got diagnosed with celiac disease which means i can't have gluten, the waiter Lazer was really helpful and friendly to give me right away the...

My mum and I often go to this restaurant as it is one of our faves but usually it is this particular branch as we drop in after a shopping spree! The menu always has a huge range of options and more recently especially for...

I took myself to F&B for breakfast for my birthday and received the most wonderful service. My waiter Lazer was attentive, kind and went out of his way to make my morning visit amazing by ensuring that I was comfortable and happy at all points!...

Each time we visit here it is like visiting with family. The staff, especially Lazer, are always so welcoming and friendly. The food is always exceptional and nothing is ever too much trouble.

Great service, very professional and polite waiter, Lazer 10 out 10. Thank you for looking after us. We’ll visit again

Wybrałam się na rodzinną kolację . Nic mnie smakowo nie zaskoczyło .Makaron zwykły , burger też zwykły , stek synowi...

The food and service is the best i have ever experienced in a restaurant before. Our server Lazer was so polite, friendly and very efficient. The speed of service was outstanding. We will definitely be going back, this is now our go to restaurant for...

There is nothing outstanding about Frankie and Benny's but one thing you should be pleased to hear is that with good business models, as this one is, you should always get a guaranteed standard of experience. If I could have given this a 9 out...

Had a lovely meal here with mum and some family friends. I really enjoyed my food and the service was very efficient and friendly thanks to Matthew who was super welcoming. I would definitely recommend!

Go there very often for breakfast or dinner, enjoy the food and atmosphere, and more importantly the excellent service by Lazer- courteous, very helpful, makes you feel at home and all done with a smile.

I was very pleased and happy with my visit at croydon Frankie & Benny’s. my waitress was outstanding brilliant customer services absolutely very happy and very satisfied, She actually went the extra mile to make me feel comfortable. I would like to mention the waitresses...

The food is good but Lazer made our evening. He was excellent. Extremely attentive, polite and on point! Made all the difference. He was very kind and helpful and made sure we finished before he asked us if we were done. He was extremely helpful...

I used to bring my family to this lovely little restaurant twice, sometimes three times a month. Being Italian, I loved the Italian American feel about this place. However, over the past year, the menu has changed copious amounts of times and it has really...

We frequenty visit Frankie and Benny's restaurant next to the Vue Cinema and always have a great experience. The food is consistently delicious and our favourite waiter, Lazer, looks after us with attentive and good humoured service. Well done F&B team!

We ordered two meals: whole rack of ribs and lamb shank. Staff were nice and tended to needs quickly. The restaurant was clean and pleasant. Didn't have to wait a long time for food even though restaurant was quite busy, which is great. The ribs...

Fabulous staff, especially Fabiana who was very helpful throughout the evening! 5*s everytime i come here :)

Came here two weeks in a row and had the same awesome server, Lazer. He was so great, friendly and just provided excellent customer service. The food was good and great value for money. Download the app and get extra discounts. Always nice to visit...

Cousins birthday. Took ages to be seated despite reserving a table for 11. Slow service to order food and receive drinks. A member of the party asked for a pasta dish with no bacon and was told the meal had already been prepared - I...

Was so impressed with the service I recieved today Vasilica was very helpful and always kept coming back to check on my table! The service was fast and the food was great and as it was my sons 3rd birthday he got a little slice...

Service was swift and efficemt. We had a starter and maim course which was delicious. For the starter we shared a garlic bread and potato jackets although it didn't make sense that only three came out. For the main I had a pasta dish which...

I had not visited Frankie and Benny's in over 30 years due to a bad food experience there having been presented with boiled bland meat "ribs", but decided to give it another chance on Sunday evening (seeing as the nearby Nandos was closed for refurbishment)...

Plenty of vegan options for my wife, and the rest of the food is great too. Our waitress Vasilica was very friendly and helpful!

Visited frankie & benny's tonight, was served by Alex which was really helpful recommeding some really nice dishes. The place was busy but the food was great as always and the service spot on. Will be back, thank you !

Came here for my first time for lunch with a friend. Excellent food with fantastic service from a lady called fabioma, she was very helpful and happy.

As a family we had a really upsetting dining experience at another FBs . This was put right in style with a simply superb visit to the Croydon restaurant. Everything was perfect. Great, hot fresh food and fantastic, thoughtful service. Our waiter Latif was wonderful...

Amazing Food ! Extremely quick service by the kitchen and the food was gorgeous. The lovely waitress Fabiona, was an absolute pleasure.

2 Friends and I visited the Restaurant on Saturday 12/10/19. We were all really pleasantly surprised. I had my doubts about going but I was proved wrong. The whole visit was really good. We were gteeted immediately. We sat and had a drink to wait...

- Great service from Fabiaiva. Very attentive and provides quick service. The food was fantastic; the waiter ensured we were happy with our meals and drinks by checking whether we needed straws, sauces, sides etc. Definitely a place I would recommend. Fantastic food and even...

Great place to spend time with your family and friends. Today for lunch was being served by Donika, which made sure we had everything on the right time. Just want to say thank you for making our lunch unforgettable. BTW food was delicious as well....

Ended up in Frankie & Bennys due to being ignored at Pizza Express. As soon as we walked in the door we were greeted by Lazer, who was our waiter for the duration. He was attentive whilst not being in your face. The food was...

I came here for my sisters birthday and I wasn't disappointed. We booked a table so didn't have 2 wait, was shown to our seats and asked if we wanted drinks after 5 minutes. We ordered food and the service and portions were great. We...

Great service from Lazer our waiter. food was good and came quickly would reccomend. Good atmosphere and good music.

Visited for a quick lunch and was very pleased with the food and service. Was nice and quick, food was warm (lasagna was very nice), and our server, Lazer, kept checking we had everything we needed. Will definitely be going back!

At this very moment my lady and I are, eating and it’s a empty restaurant the waitress that approached us was pleasant on greeting but after starters there where 0 follow ups no rerun to the table no water offered but what was most appalling...

I love frankie and benny’s menu, atmosphere and our favourite waiter, Lazer! He is very Welcoming, friendly and attentive, he happily accommodated our changes and requests to the breakfast menu.

Great service and food,always feel very welcome here. Would definitely recommend for families with children.

I didn't pay for my meal here and am very glad I didn't. Had a poor experience at the chain a while ago and wouldn't go back if it was my choice. I had a very simple meal - spaghetti. It was absolutely tasteless and...

This wasn’t my first time to F&B but I must say that the service was good and the food was really nice. Everyone enjoyed their menu choice and the portions are generous. I hope to return again soon.

Visited on Friday 2nd August for an early birthday celebration start. We were greeted by the wonderful Vasilica. She took care of us from start to end with the most amazing and friendly attitude and that made our celebration meal even more special. We stayed...

Was not impressed and should have dined at burger king. Service being the worst of recent weeks. Just two staff on whilst the manager sat and played on his mobile... Food was mediocre.

Lazer was as a great waiter. His friendly service and attentiveness to our meal was wonderful. Would definitely recommend this restaurant.

Always amazing, lazer is our favourite waiter always goes extra miles for his customers. We absolutely love this place. Definitely would recommend.

I've been to various Frankie and Benny's over the years and you can be pretty confident you're going to eat some good food and most likely need rolling out of the restaurant afterwards. This particular venue has particularly good table service though, shout out to...