Frankie & Benny's Chester Broughton in Flintshire

What a very disappointing visit, since we last went they have changed the lunch menu so it is now very expensive. We ordered and waited exactly one hour until food came even though the restaurant was quite empty, it is obvious they don’t have enough staff.

Amazing food, served very quickly. Went in at about 2pm and were served by Joseph, who was very friendly and accommodating and took time to speak to us as well. We were very impressed by the offers, a fixed price lunch menu, money off if you just attended to cinema next door and student discounts. We will definitely be back

I wish I could rate lower than 1. I thought a nice pizza or Carbonara would be a good fix for a trip shopping at Broughton. It took a while to seat me, when they finally did the staff all disappeared and left me waiting alone. After 10 - 15 minutes a couple came in and sat on the table next to mine. Within 3 minutes a waitress came to take an order from them. I evidently have no value as a paying customer who has been many times in the past. This is definitely my last visit. Terrible performance. The one staff member I spoke to was miserable, the rest none existent. Food: 0/5 | Service: 0/5 | Atmosphere: 0/5

My children and I took advantage of the cinema and discount deal after watching a movie. Their food (mac n cheese) came out was cold which was later rectified. Mine was the meatballs, which seemed to have cold spots, I’m not sure why but I didn’t want to make any more fuss so ate it as it was. The restaurant seemed to be extremely busy on the Friday evening we came, although there did seem to be a lot of staff on the go, they seemed quite stretched. Our experience was made so much nicer by the lovely waitress Ruth, she really made the experience a good one and is an asset to the Broughton branch and the reason why I am leaving this review.

We love this frankies and bennies and always visit even though its over 50 miles away The staff are always lovely fast service and amazing food This time there was a bill discrepancy and its not been a good visit this time i had a taste card which is 241 on starters mains and deserts yet they only took it off my starters and desert i tried asking the server why this was as there was no mains taken off and he said its the way it does it and i shown him the t&cs and still wouldnt get it So im not too happy

A lovely visit this lunchtime. Great to see a specific menu with Gluten free food which was also part of the 3 course deal. Tom (the manager) was very helpful with our queries regarding menu ingredients. The food was great too! Pleasant and helpful staff....

Myself and my daughter dined at the restaurant this evening and the standard of service was impeccable, the staff ,members were super friendly,the atmosphere was fun in the whole restaurant. The lady behind the bar was incredible as was our server.Everyone just looked happy. I...

Clean , welcoming team and good staff. Conveniently placed for the shops . However the food quality was dire. Double bacon cheeseburger, bacon not way under cooked thus inedible. The quality of the burger was of the quality I’d imagine a cheap frozen burger to...

Quick service and good food however we did feel slightly unwelcome by the man who greeted us on the door. When we came through 4 mins late for our booking (due to traffic), the first thing said to us was “ah we didn’t think you...

Was served by Laura.W, the service she provided was impeccable and the food was great! Would recommend to anyone

the food was lovely as always! our server meg was so friendly chatty will definitely be returning for the service

Food was Delish! Service was amazing, server Megan was so talkative and friendly gave us lots of advice on the menu and picked out the best bits! Would definitely return and down to the service ! Well done team

Staff were very friendly and accommodating. The food service was super quick, we had three courses that were all served within an hour. The food was very tasty and really good portions Lots of veggie/vegan options and highly reccomend if you are vegan

We visited here on the 20th of November 2021, I had the House beef burger (absolutely crap) my son and my partner had pizza each it was ummmm ok I found it over priced and rubbish quality of food. I WILL NEVER GO TO THIS...

Visited here on Friday lunchtime. Had booked a table already and explained we wanted somewhere out of the way as still a bit nervous with covid. We needn't have worried. They have perspex screens in-between all the tables anyway so felt very relaxed. Staff were...

Visited for a Saturday evening meal with family last month. We were served by Laura W who was so kind and friendly with us. She was so smiley and nothing was too much to ask. The restaurant was busy but our server never made us...

Went with my mum for a quick bite after shopping, we were served by a waitress called k/Caitlin nothing was to much trouble, quick service even when the restaurant started filling, usually have pasta myself but fancied something different, went with the meatball starter and...

Visited here yesterday with friends at around 6pm for tea. I honestly don’t like leaving negative reviews but felt as if I had to with this. The waitress we had was lovely and could not do enough for us, she explained that she was new...

All the staff members at Broughton Frankie and Bennys are such great people. They are are always so lovely and up to have a laugh and chat as well as being professional. Very welcoming place which me and my boyfriend go to regularly. The food...

I honestly don’t like leaving bad reviews but who ever is in charge here honestly needs to sort the food out. The chicken an prawn pasta dish was very very bland I seasoned it myself and still wasn’t happy. The burgers are full of grease...

Had the best experience here the nicest bar tender Kaitlyn came and seated us right away and got us drinks then was served by Laura who really looked after us was smiley and friendly got us our food in perfect timing and let me change...

I took my daughter to Frankie and bennies broughton park for a special occasion meal to celebrate end of exams. After being seated we ordered starters which then arrived at two separate times which of course isn't ideal in the slightest, we give them the benefit of the doubt as people can make mistakes. Quite some time after our starter our 'mains' arrived, I say mains loosely as this was far from edible. First off we both ordered spaghetti meatballs which were a grey ill looking colour which looked and tasted boiled they were extremely bland and had awful texture ,we complained and were met with the waitress trying to explain the recipe had been changed in a tough tone leaving us to feel awkward. We ordered the spaghetti bolognaise . This was slat down in front of us and basically thrown on the table as though the women was offended that we complained. The bolognaise had no meat in it and the closest thing I can describe it to is slop! She walked away so we called her back and asked politely for some cheese. as she was Grating the cheese in my bolognaise the grater fell apart inside my food which she then apologised for the grater and left me with my food which could of had metal in , this is a safety hazarded and should of been checked or replaced straight away. The spaghetti was stuck together and soggy this means it was definitely not cooked properly. We complained and left our food and asked for the bill ,the waiter then said he would give us 50% off the main meals ,as we already had a taste card we were already getting 241 meal deal. We settled the bill and left the restaurant very disgruntled and went and got a sandwich , all in all really bad experience and wont be returning.

i visited on a sunday evening it was reasonably busy but a young lady who looked after us was fantastic giving us good advice and noticing our son who has autism was suffering with the noise offered and did get the music turned down amazing

Llamado aquí en Jueves como a las 6:00 p.m., después del trabajo, restaurante tranquilo concurrido durante los días laborales, mucho más que los otros restaurantes, que debe decir su popularidad. El servicio era excepcional por nuestro joven *inglés", ella camarera era realmente amable y servicial para toda su clientes. La comida era excelente como de costumbre de esta cadena de comida.

Algunos dicen que el menú y Benny Frankie's es caro para lo que es, sí, está bien, pero es un buen servicio con un personal fantástico.Sólo me dieron 4 comienza como odio cuando pides un refresco (que es caro) La mitad de la copa está llena de hielo. bien podía pedir sin hielo, eso es mi culpa.El menú para niños han sido revisadas y es genial, mis hijos me encantó, pero la rompió lápices poco todo el tiempo, ja ja ja.El restaurante era muy tranquila en una noche de viernes, que supongo que me ayudaron en el servicio de comida rápida.En conjunto, fue una gran noche en F&ser

Debe ser un verdadero desafío para llegar hasta los fundamentos de la comida caliente y un buen servicio de mesa a la derecha. Ambos este lugar carece. Una simple envoltura de cartón duro como pollo llegó, fuera de fecha o envolturas utilizadas bajo la lámpara de calor demasiado tiempo. El pollo estaba realmente mala calidad con parches oscuros y venas. No me importa si era de dos comidas para un tipo de 10 libras, pero no en £12 una comida. Camarera extremadamente grosero cuando le pedimos disculpas por anticipado, no hay reemplazo y luego la explicación el segundo momento de recibir la misma comida, el pollo era exactamente el mismo y aparentemente es Estándar dependiendo de donde la fuente de su carne. También sucede en el filete.Creo que la única experiencia positiva fue cuando nos íbamos.

Staff were friendly although forgot we were there while gathered around squeeling trying to catch what we hope was a spider. The food was a little over cooked but considering with our cinema pass discount not bad for the price we paid.

Por desgracia tuvimos que salir de aquí ayer. A pesar de reserva una mesa en línea para después de nuestro viaje de cine, nos presentamos y nos dijeron que solo daría la mesa preparada. Nos pidieron que sentarse en el bar junto con todos los demás esperando mesa y sería notificado pronto. Como habíamos reservado nos supondrá esto no llevaría demasiado tiempo. Aquí es donde nos equivocamos. Después de una espera de 30 minutos sin explicación nos llevaron a una mesa. Por desgracia, ahora estábamos muy hambrientos y un hijo fractious en este punto. El ruido y el calor en el lugar no estaba ayudando a cualquiera, ya que no estaban seguros de cuando en realidad nos gustaría comer. Como resultado, la izquierda y hecho otros arreglos. No debería ser un sistema realmente reserva en línea si no es utilizada.

Fuimos a cenar para nuestras hijas 12 cumpleaños y lo pasamos genial. El personal siempre es agradable, pero en la noche que nos fuimos los 2 tuvimos que nos no podía hacer lo suficiente para nosotros. Muy amable y servicial con sonrisas genuinas. Tuvimos un par de problemas que se solucionaron sin ningún problema.La comida no está mal. Un poco lento para ser cocinados, pero no es un problema, ya que no estábamos en una prisa. Selección decente en el menú infantil con una selección de grandes porciones para niños mayores.Buena selección de pasta, bonito hamburguesas.

Y Benny Frankie es normalmente una apuesta por la comida con agradable personal amigos y un servicio rápido y buena comida. En esta ocasión tengo que decir que era sólo una de esas cosas de buena comida.Nos dieron una mesa rápidamente cuando llegamos, pero nos tomó 30 minutos para que alguien venga a tomar nuestro pedido. Lo único que puede no es un largo tiempo, pero sólo había 5 grupos en el restaurante y un montón de personal. Sin embargo, todo el personal parecía que no quería estar allí y tenía mejores cosas que hacer.Cuando por fin llegó la comida era de buena calidad y muy sabrosos. Clásico y Benny Frankie's.Sin duda recomendaría coger un batido:).

First of all i would like to say the waiter my family had at the beginning of our meal was brilliant but unfortunately he finished his shift and we got a new waiter who i believe could do with more training as me and my family werent only left for an hour after our starters to wait for our mains but we were not check on or asked if we would like another drink or if we needed anything nor were we informed that there was a wait, we knew they were busy which is why we asked for the childrens dinners to come with our starters and their pudding to come with our mains, we did inform front of house that we were not happy with the service or the fact we were not informed of the wait and the reply was just that they were busy, at the end we asked for the bill to be split as some members of our family wanted to pay separately as they had a voucher and we also did, which where we were informed they could not do that as we were one party which i had to laugh at as if they couldnt do something as simple as that what would they have done if we wanted to pay part card and part cash, no apology was made towards us during this shambles, safe to say i will not be returning to this branch as i know not all staff or restaurants will conduct business the same as this one

Food was average, we were staying in the area so decided to try frankies, was not the best restaurant out of the others that were there. We felt like we had to rush and it's very cramped.

The breakfast was awful and the coffee was really bad. I have had burger in other Frankie and Bennys and it's been good Give breakfast a miss and the coffee

Kids meal was great value- my daughter opted for the spaghetti bolognese with garlic bread and unlimited refresher drinks and then topped it off with a visit to the Candy shop, a platter of ice cream and yummy toppings including smarties, chocolate and chocolate sauce. Great service too!

Visited at a lunchtime and although it was busy, the service was good. The food was lovely. Good prices. Good value. Well done. X

He estado en este restaurante muchas veces como yo vivo cerca y gradualmente han notado una caída tanto en el servicio y la comida, pero la última noche fue la peor experiencia de comedor y no volveré. Mi familia y yo fuimos algo tarde (alrededor de las 8:00 p.m., el restaurante estaba bastante tranquilo, así que decidimos ser servido rápidamente. . Que estábamos, inicialmente. Las bebidas tardó 15 minutos en llegar a nosotros y llegamos segundos antes de los entrantes. Fuente entrante era agradable. Aclaración los platos tardaron un poco, así que pedimos otra ronda de bebidas al mismo tiempo. Estas no aparecen y tuvimos que pedir que la camarera de nuevo para ellos después de nuestros platos principales llegamos. Después de esperar otros 20 minutos para llegar a nuestros platos principales - este parecía un poco ridículo. Mi principal fue, por mucho, la peor del grupo y que no podía comer. Pedí pollo de Nueva York que fue más allá de quemado y cubierto de queso para cubrir el negro, así que me enviaron bits. Después de una larga espera y lúgubres comida, no tenía hambre y no quería un reemplazo. La camarera se ofrecen. La otra comida no era la mejor. Todos nuestros lados llegamos tarde y tuvimos que pedir 3 veces para mayo. El personal parecía estar más preocupada con charlando entre ellos que en realidad sirve cualquiera y cuando pedimos la cuenta mi principal estaba todavía (aunque la camarera me aseguró que no cobrará por ello). En general, una comida bastante basura. Como dije anteriormente, he notado una disminución en los niveles servidos en este restaurante y no desentrañar cómo pueden escapar con cobrar precios altos para la comida tan mediocre. No volveremos.

Estuve aquí la última noche, ya que una noche con mi pareja. Habíamos estado y elegido una película en el cine, ya que estaba a sólo 5:00, la película fue en 6. 40:00 teníamos planeado todo así que tuvimos suficiente tiempo para comer en Frankie y bennies. Llegamos a f n bs encantadora camarera, buen ambiente, recibimos los entrantes unos 10 minutos después de haberlo pedido, pan de ajo fue quemada, el pollo estaba bien. Los platos eran entonces recogió y nos iniciado nuestra 50 minutos de espera para nuestro plato principal, nos pedía dónde estaba nuestra comida, como lo fue más tarde y teníamos una película explicando a llegar, el camarero y la camarera nos dijo que ser paciente como los chefs luchando con el nuevo menú. (Si este fue el caso, deberíamos haber advertido a la entrada) finalmente recibimos nuestros platos principales (que era muy sencillo de hacer y en el menú original) en 6. 30:00 h. Luego tuvimos que pedir la factura mientras recibir nuestra red (todas muy apurado) en general, creo que fue pésimo servicio, desde el punto de vista de los clientes como el restaurante comenzó a ponerse un poco ocupado, todo el personal bien asustado y dio un servicio mediocre esto significa que perdimos la primera película de 10 minutos de nuestro completo y fueron muy incómoda. No disfruté de mi comida ya que estaba agobiada, creo que este podría haber sido tratado con mejor ya que todavía pagamos total en todos nuestros servicio de comida.

Very poor service there was only 1 girl that was doing anything (Hannah) took for ever to get are food. The place wasn't even busy

Called in for quick lunch yesterday and we were seated and served drinks promptly by attentive staff. My sister had lasagna and I had the Sicilian lemon spaghetti with chicken it was delicious good service lovely fresh food always a good place to eat

Fuimos un sábado por la noche después del cine pedimos el plato de la familia, la comida era deliciosa y muy rápidamente gracias especiales a Aled al camarero y la camarera eslovena que nos atendió.

Went last night as had fifty percent voucher good was ok California pizza and chicken and ribs could have been more enjoyable if waitress had left us alone prob not happy as didn't order any drinks but driving so didn't want alcohol and wasn't paying 2,75 twice for two cokes which could be refilled as can't poss drink more than one glass anyway they make their profit on these drinks so constantly push I to have them Mon to Fri they do a 9.95 two courses which is a good but if I go again is have a 11.95 veggie burger plus a dessert costing about six quid so for twelve quid get eighteen pound meal

Mi pareja y vienen aquí mucho y honestamente puedo decir que nunca he tenido una mala comida, sin embargo en la concurrida servicio días puede ser a veces un poco lento, pero la comida siempre es perfecto.

Nos gusta disfrutar de una Frankie & Bennys cada ahora y de nuevo, pero este restaurante deje la cadena.

Yo, mi marido y mis 3 hijos visitó el 21 de febrero de 2017 street. Reservamos con antelación, así que nos sentamos en nuestra mesa inmediatamente que era una espaciosa cabina. Pedir y se sirve la comida de forma eficiente, lo que es una gran ventaja cuando estás a cenar con niños! Postre tardó más en llegar, pero no impedir en nuestra visita de ninguna manera. Sin embargo, tuvimos una larga espera para conseguir que nuestra factura de conseguir ya que el restaurante estaba obviados llenando. Nos fuimos con 3 niños felices que nos dieron un globo, ya que salía y una madre feliz y padre ya que la comida era excelente! Volveremos muy pronto.

Visitamos hoy aquí con mi hermana y nuestros hijos y nos quedamos muy impresionados con nuestras comidas y postres! Ninguna queja, tanto la calidad de la comida y la cocina era fantástico!

Y Benny Frankie's normalmente es uno de mis favoritos y llamar a la una última noche Broughton era un poco decepcionante. estupendo ver su oferta por 2 campos y el restaurante estaba lleno.

Decidimos ir aquí para el desayuno antes de la comercial empezó. El restaurante estaba abierto sólo por 10 minutos, pero ya había un gran número de personas. Mi otra mitad optaron por el estándar, que parecía muy atractivo. Ella estaba muy impresionada con la salchicha, como yo, muy agradable, y de buena calidad. Me decidí a probar algo diferente y fuimos para el gofre de Nueva York, lo disfruté mucho, sin embargo creo que le dará a la salsa barbacoa a perder la próxima vez, no era para mí, una combinación inusual, pero esto es puramente mi gusto personal. El servicio era excelente, el personal era atento, pero no entrometido. Un ambiente encantador.

Fuimos para el desayuno de esta mañana para ser recibidos por los más miserables de waiteesses. Una buena mañana hubiera estado bien, pero obviamente demasiado pedir. Antes de que alguno de nosotros tenía sentó dijo 'Qué bebidas sin u como 'cuando llegaron eventualmente desayuno los huevos benedict tenía huevos escalfados que eran duras, mi amigo tuvo una focaccia con aguacate y huevos escalfados duro de nuevo. La focaccia estaba tan duro que tuvimos que pedir un cuchillo para cortar carne. El director finalmente preguntó si quisiera un nuevo focaccia. Nos hubiéramos esperado suficiente y la horrible forma de la camarera sin duda poner de mal humor tiene todos nosotros saliendo de otra visita. Evitar por todos los medios un Sábado si que es su turno!

The food was ok and you can get better for the price you will pay here. The staff were pleasant and despite being very busy they were friendly and efficient. The manager could learn from his staff how to give better customer service.

We love this restaurant, warm, inviting, a varied menu, even a glass of wine if your not driving. A good selection of dishes on offer, kids menu, and vegetarian dishes too. We are frequent visitors here.

Habíamos estado comercial en Chester y después visitamos la zona de compras y encontramos este restaurante para el almuerzo. Aunque estaba lleno nos sentamos inmediatamente (Había varias fiestas de cumpleaños, así que era bastante ruidoso). Camarero - Jack - era excelente y se aseguró de que nuestro pedido fue tomado rápidamente y luego sirve - todo muy eficiente.

This is only getting 3 stars as the service was excellent!! The food ordered came only warm 1 order had to go back twice due to it being wrong. Won't be rushing back.

Good drinks average food. Pleasant all the same. Will pop in again sometime. Maybe when they have offers.

Frankie & Benny food is the same no matter which branch you visit so my review is not based on that but on the quality of service that I have always received at this branch. I visit this branch regularly with my mum who is disabled and they are fantastic at finding us a convenient table and making mum feel that it is absolutely no bother at all for them to rearrange furniture and give her plenty of time to transfer to a "normal" seat so she enjoys her meal and quickly whisk off her chair for us.. and return it as soon as we're ready to go.

Visited here in December 2016. Food and the service was very good. We didn't really wait that long for the food to arrive after ordering. Well worth a visit.

Called with my Wif and 10year old daughter. We went for the lunchtime special, Lasagne, Cheeseburger, Spaghetti Carbonara. Excellent food good friendly service Clean Facilities, all in all a ver pleasant experience will call again.

La comida era horrible! ! ! ! ! Tuve una cena de pollo asado.

Fuimos a un viaje de navidad broughton de compras con mi mujer, y para el almuerzo fue una elección entre Frankie y Bennys o es muy ya que ninguno de nosotros había estado en ellos. Nos decidimos por Frankie & Bennys como nos sentimos la variedad de comida que se sirve sin más adecuado para nosotros. Resultó ser una muy buena elección nos llevaron a nuestra mesa en 5 minutos y tenía bebidas enseguida el personal era amable y servicial, porque después de colocar nuestra orden no fue un problema para ellos para agregar un pan de ajo. La comida era absolutamente encantador ambos disfrutamos de nuestra comida, el tamaño de la porción era perfecto, además de agradable y caliente, con un montón de sabor. La elección del menú es interminable, ya que quería probar todo lo que dijo que habría un postre pero por desgracia después de nuestro pequeño entrante y los platos principales estábamos demasiado lleno, no hace falta decir que no puedo esperar para nuestra próxima visita a una Frankie & Bennys.

This was our first visit to Frankie and Benny's. Service was slow,and overall we were not impressed with the staff or the food. We will not reurn to this branch in a hurry;

Cheap and cheerful lunch time menu £6.95 My husband's lasagne was very nice. BBQ Burger was tasty but presentation a bit plain on the plate. Served by Molly who was very friendly and made us feel welcome

My 9 year old insisted he wanted to goto F & B Broughton . The service was soooo slow and could not blame the waitress as she was doing her best . Food was ok but would not return due to the slow service. I saw no evidence of a manager on duty controlling things on a busy Saturday night .

Fuimos a Frankie & Benny's en Broughton Shopping Park como parte de un grupo familiar para celebrar el cumpleaños de mi nietas 5th.

Vine aquí antes de una visita al cine Imax, menú de comida de estilo americano. Fue la mitad del plazo y muy concurrida, el comedor no es demasiado grande pero muy limpio. Nos llevó unos 15 - 20 minutos antes de sentarse a pesar de tener unas cuantas cabinas de vacío. Pedimos una hamburguesa y una calzone que vino rápidamente a menos de 15 minutos, que fue impresionante, teniendo en cuenta lo concurrido que estaba. La comida era una porción decente y muy sabroso para ser justos. Una gran ventaja de tener barra libre de bebidas, ya que este mantiene el coste de la comida. Un gran punto negativo es la música, necesita ser denegada, no estoy seguro de por qué es tan alto. El personal era lo suficientemente amable, pero realmente no tienen ningún tiempo para hablar, ya que era pequeño y todo pareció ocupado. Los precios eran moderados, pero en general lo recomendaría y volvería pero sólo si era un poco más tranquilo en términos de estar ocupado.

Vine aquí con respecto a los otros 4 restaurantes al lado de la otra, ya que tenía el menú mejor aspecto exterior. Fue la mitad del plazo y muy concurrido tuvimos que esperar 15 minutos para estar sentado, el lugar estaba muy lleno, pero no muy lleno. Personal corriendo de trabajo, el comedor es muy limpio y moderno. El personal era educado, pero estaban demasiado ocupados para dar servicio increíble, pero era lo suficientemente amable. Nos llevó unos 15 - 20 minutos para que los alimentos lleguen a pesar de estar ocupado, la calidad era buena, sabrosa y porciones decentes, además de por tener barra libre de bebidas calientes. El único punto negativo era la música, era demasiado fuerte, que hacía difícil mantener una conversación y me dio un dolor de cabeza. Volveríamos de nuevo ya que era agradable y buena calidad y relación calidad-precio, aunque era un poco caro.

Los aperitivos y platos principales tardaron 1 hora y 40 minutos! Buen trabajo no habíamos reservado entradas para el cine. Ridículo. Mencioné al personal que no visto molestado. La comida era promedio. Podría haber sido más cálidos de pasta y hamburguesas eran grasienta. Hemos estado en la feria mejor f + ser. No recomendado o rush para volver.

Nos tontos intentó comer aquí con nuestras hijas gemelas en una noche de sábado a las 5:15 pm. El lugar era absolutamente abarrotado, sólo Dios sabe por qué alguien sin hijos era elegir para comer aquí en este momento, porque el ruido de los niños era ensordecedor. Combinado con la música era suficiente para darle un dolor instantáneo, no sé por qué no salga inmediatamente. Finalmente sentado en una cabina minúscula y ordenados. La comida llegó rápidamente, chicas aunque la calidad era pobre la pasta fácilmente podría haber venido de lata. Luego tuvimos una espera agonising para nuestras comidas, todo el tiempo Teniendo que soportar el alma destruyendo el ambiente. El aspecto de la cara de mi marido, lo dijo todo, él era morir lentamente por dentro. A las 6 de la tarde, decidimos que no podíamos esperar más, y luego llegó la comida. Nos lo tomamos en casa en bolsas de perro como esta vez no podíamos desnudas estancia en el restaurante. No hace falta decir que la comida estaba por debajo de la media. Y por el privilegio de pasamos 45 libras. Claramente, no volveremos. He dado 2 puntos, ya que el personal era bastante agradable, sólo un poco de sus pies. Mi consejo, si su cordura - cenar en otro sitio. ** y como último punto, pack de los niños era bastante pobre, dos lápices y una pequeña actividad libro

Went here yesterday with family for lunch while shopping . Lovely and clean and staff very helpful and nice.We got given the wrong starters but we're told to nibble on tgem when they went to get ours with no exta charge.Free refills were great and everything was worth the money.Will be visiting again next time we are there

In all the years we have been frequenting the f&b restaurant chain. I don't think we can ever say we have had a bad meal! Keep up the excellent work guys and girls. Such a wonderful team at Broughton, from management to door staff. See you all again soon. 5 star rating!

Exactly what you expect. Good food at reasonable prices with good service. Free parking andhandy for shopping and cinema

Called in frankie& bennys after a trip to the iMax We had a chicken and bbq pizza and chips which was very nice there was a good atmosphere and the staff were friendly and efficient Enjoy

Service was dreadfully slow we were there 1hour before our starters arrived, then they were cold so we sent them back. Mains were cold too, again sent them back, we were in the restaurant 2and a half hours. Never again. They were fairly quiet, so I guess the reason why the food was cold was the slow service.

Decided to go to frankie and benny's after the cinema. Very friendly staff.Ordered burger which was irish beef and really tasty. It came very quickly and with b b que sauce and chips a very good value meal. Loved the music. Frank Sinatra and other songs from that era. It put everyone in a good mood. What a present change. The waiter jak was very kind and answered all the questions I asked about the music and the restaurant. I felt very relaxed and the staff went out of their way to look after me. I will recommend frankie and benny's to my family and friends.

This was awful! We had to wait twenty minutes to sit down. We ordered a chicken burger and a pizza. The burger was overcooked, dry and the chips were cold and like cheap chips. The pizza was soggy. I could have gone to macdonalds and got a better burger. No tip given and i am normally happy to tip away. I won't be back...

Went in for breakfast, have to say the staff were great the food however, wasn't. I had a breakfast, the sausages were overdone, the rashers of bacon were tiny thin tasteless and only about 5cm long. My wife's pancakes were soggy and the bacon none existent and the eggs slimy. The coffee was like dishwater. Needless to say being British we said nothing and left. Will not be going back however.

We visited here on a Saturday afternoon with my daughter's friends for her birthday. I had booked tables by phone the evening before but when we arrived the booking had been wrongly made. However the person in charged said he could sort things out quickly and despite it being busy he had adjacent tables cleared and set for us in about 10 minutes. I was impressed. The service was attentive and friendly and the food tasty. I am vegan so the menu is very limited for me but the bruschetta was delicious. The restaurant is clean and obviously well run, unlike other places in this shopping centre. Despite the limited menu for me I would definitely visit again.

Went tonight a family of 8 with a disabled person and 2 young kids, we booked in advance and got seated straight away. We all had lovely food and a great night but what made the night was the fact we had Excellent service from the fantastic waitress Bethan she was so caring well mannered and a great member to your team, kept asking if we were all ok and if we needed any more drinks or extras. Couldnt fault her she was also superb with both the boys who got a little bit restless towards the end. Well done to all there tonight they were mega busy and rushed off their feet but had time for every customers needs. Will be returning no doubt about it.

We went here for the first time with friends that we had gone to see and the food was very nice we all had BBQ cheese burger with fries and a pespi

Busy Saturday lunchtime with my children. Warm greeting, but when we were seated no drinks orders were taken. It was a further 15 minutes before any waitress came to us....and that was only after I'd pointed it out.Food came quickly,average, always know what your getting with this type of place. The waitress came to clear our table a few times whilst my children were still eating!! Got the impression they needed our table asap.Very disorganised, not enough staff!

I visited here with a large group for a very special friends 60th birthday. Although there were 25 of us you'd expect a decent meal to be served to you. After sending back my meal as it was cold when my new dish arrived it was just as bad. Yes it was hot (ish) but the veggie burger tasted plastic & was burnt. My friend had exactly the same meal & also sent hers back, & she was also very disappointed when it returned. Thank goodness the staff member who served us was super helpful but also rushed off her feet. Seemed understaffed which had a huge impact on the overall experience as there were many in our group that weren't happy with their meals. Very disappointing.

we visited the restaurant to celebrate our sons birthday. we were seated by friendly and welcoming staff and our waiter was friendly and very obliging. we order burgers which were delicious, steak which one was cooked to perfection the other was not very good but was eaten for free because we didn't have to pay for it.overall the service was fantastic and the atmosphere was most welcoming.

We had booked a table for six adults the table they showed us wouldn't fit 4 so we asked for a change the waiter seemed very put out by this he then told us to wait by the bar and order a drink ,we tried but failed as the one barman was busy wit table orders. We didn't sit down till 30 minute later. When we did order drinks and some dough balls as an appetiser we didn't se a waitress for 15 minutes she had mistaken the dough balls for a starter(lack of training) so didn't take our order. The food is bland and overpriced never again thank you

Horrendous place. So so expensive for food you can microwave from tesco. The chicken was dry and crumbly. It was £15. Pasta was like a ready meal. Will never return.

After spending the day shopping with friends we decided to go to Frankie & Benny's instead of the usual McDonald's. Although we where on a budget we still managed to enjoy our lunch, the place was spotlessly clean and the service was fast and precise. I do feel that the drinks are slightly overpriced for what they are. However we still managed to have a lovely meal.

Can't fault the waiters but the food was terrible for the price it was a disgrace. I had the bologneise and so did my son who is six. It was a microwaved sauce with strange meat you would expect on cheap pizza ( not mince meat) the pasta also microwaved soggy and just awful. I could have done a much better job myself and for half the price (£9.95). I asked my son who had not touched his if it was better or worse than mummy or daddy's his reply was it was worse than anyone's bologneise. It's safe to say i will never go back their again

There didn't seem to be allocated waiters per tables so ordering and service got a bit jumbled up. Having been directed to our seat by the manager nobody seemed to want to take our order despite a gaggle of staff chatting around the computer station. Having ordered it then seemed a very long while to be served despite other customs arriving ordering and being served drinks while we were still waiting for ours.

Had a table booked but wasn't ready which was ok. When table was ready the Isle we walked down was dirty with food and napkins everywhere. We were asked if wanted drinks although we were holding them and then asked asked if we wanted garlic bread. We asked for no cheese but came with cheese and was not cooked. It took 20 mins for someone to clear my plate and all the staff seemed to be gathered and hovering in a corner by computers rather than watching what was going on. My meal was poor and was simply a lasagne no dressing or side salad of any description and very sickly. My husband had what was supposed to be half chicken and ribs but got 2 small quarters which were over cooked and dry and a shriveled corn on the cob. At no point were we asked if everything was ok and no one came to see if refills were required on our drinks. Even when I paid I had to chase someone for the bill as no staff around and still not asked if meal was ok. Very disappointed as this was a rare night out

Walked into frankie and bennys on mad Friday no less and near enough got a table straight away, excellent customer service and brilliant food, I had a cheese and bacon burger , and it was amazing. Only one slight thing is that I had to wait about 15 minutes for a drink of Pepsi but the brilliance of the food made that problem soon forgotten

Went here for the first time. Brilliant atmosphere attentive staff and the food was superb. We will definitely be back

Popped in for lunch with a friend I haven't seen in a few months. Stood at the entrance waiting for a table for 7 minutes only one waiter and the bar member in the restaurant. Sat with menus at the two person booth and instantly asked for drinks. The drinks arrived promptly and on every occasion being almost empty they were refilled. The ordering was easy and the waitress was polite and friendly however her English was very stuttered and she was awfully quiet that I had to ask numerous times for her to repeat herself and considering my friend is partially deaf it didn't help. I ordered the Penne Arrabiata as it is my favourite Italian meal in any restaurant that offers it I take it! My friend ordered a meat pizza. All the food arrived and was slight cold but we were famished and tucked in. Both meals were greasy and mine wasn't what I ordered. Penne Arrabiata should be a spicy tomato sauce as a base, but there was no hint of tomatos or spice. I ate my fries and sat very disappointed. My friend tried to finish her pizza but gave up as it was too greasy. On the meals being taken away we were asked if all was okay, I said no and the waiter just walked off and fetched the bill before putting the service guaranteed stamp on it. I won't be returning and it's safe to say I didn't leave a tip. Not impressed.

Enjoyed our first visit here after film viewing at cinema next door. Seating found quickly for my partner in a wheelchair and really good chicken and ribs dish that we both selected. Best of all though - fabulous 60s music that we could sing along to!!

Me and my partner were stood at the front desk for about 10 minutes at about 8pm last night (13-11-15).80% of the tables were empty (the others were occupied with a 21st birthday party and a couple of families).No one came to seat us or acknowledge us (yes...we were in full view). And before anyone thinks it, yes, we could have just sat down, but we've been told off in the past for doing that!Ended up walking out and went to the pub on the other side of the car park!

My sister came here for breakfast on the 3rd November... our server was lovely and efficient, she gave us recommendations and served us our drinks quickly. We both had 'the works' muffin.... the food was gorgeous and brilliant value for money. We both throughly enjoyed ourselves. Can't fault it.

Went here with Brother and dad after the cinema it was very late but managed to get us seated also accepted my unlimited card for discount. Had a rack of ribs very nice would go again

popped in on a sunday afternoon, number of other choices available but chose Frankie & bennys at eating at other places..Seated in the most noisiest table ever, only when a server came over to take an order did they realise how loud it was, did get turned down eventually.Ordered drinks, 20mins later when they came to take a food order we asked where the drinks were...original server never placed the order.food arrived in-complete, sauce missing for the steak, and the black and blue burger missing onion rings, only realised when I checked the menu at home later on, cheese on the burger was a smidgeon, no idea what type of cheese...took 15mins to clear the table after we had finished and another 10 before we were asked about a desert...another 15mins for desert to arrive.desert finished and after 20mins of waiting for table to be cleared and bill... gave up and paid at the desk, felt we could of easily walked out without paying.Honestly food not good, service not good, and overcharged for the quality..happy to eat in a Frankie and Bennys again, Just not this one.

Me and my family came here for a birthday meal last week and got served by a lovely Geordie waitress who's name I didn't catch, however she was very nice and genuine and made us all feel very welcomed. The food was great, have visited here a fair few times now since it has been opened and I can't say I have ever been disappointed with the standard of the food.Will definitely be paying a visit back :)

Staff always polite. Food nice but sometimes overpriced. Breakfast - 3 small (over cooked) pancakes, maple syrup with tiny piece of bacon on top £5.00. Unlimited drinks packed full of ice £2 ish. Fine if the service is attentive enough to refill...What really lets this place down is the service. It's terrible. You have to badger the waitress to come and take your order, to pay the bill etc. Not because they are lazy, because they are so understaffed it's shocking. I really felt for the poor girl when I spoke to her about our disappointment. She was rushed off her feet. The restaurant was busy as it always is, it's not a small place and there were only two on. Not on Frankie and Bennys! This is my first review but not the first time I have been disappointed. Last time we sat outside and were completely forgotten about. We just left on that occasion.

My husband and I went here last week and ordered from the lunch menu. Having dined at other Frankie and Benny's restaurants over the years, we're both used to great service and tasty food. The experience in this one however was enough to put us off going again. The restaurant was clearly busy as we were alerted that they were under staffed - don't allow so many people in if that's the case. We ordered our usual Garlic bread (this was fine) but our pasta dish that we always have was tasteless and lacked nearly all of the ingredients stated on the menu. My husband had chicken in his and I counted 2 small pieces in mine. There was no bacon and the sauce tasted as though it had been watered down. We weren't offered refills for our drinks and couldn't get out of there quick enough. We will not be returning.

The staff were helpful and fun, we ordered a meal not on the menu choice and they did their best to deliver, for an enjoyable experience give this venue a go

We have been here a few times great for our children age 5 and 7. Service was excellent when we visited. Food fab. My little girl fell off the chair backwards hitting her head (she's a very clumsy 5 year old) and the young man was very helpful. Thank you would certainly visit again

Food is great always here! Never got complaints but the poor couple on the table next to us were celebrating a birthday... The music started and the 2 waitresses started singing happy birthday looked at each other and got really embarrassed.. It was awkward to watch and I felt really bad for the couple!