Frankie & Benny's in Liverpool

Food cold. Delivery driver got lost and took ages to find the house as he didn’t use the address.

Standard Franky and Bennies chain restaurant. Food as good as usual and the Service was good.

Absolutely amazing food tasted so good and the service was extremely good especially faith who was very nice and served us every 5 minutes im coming again thank you faith

brisket loaded fries were great, everything else extremely overpriced for the quality. the staff were very nice but they messed up my order twice

It was a nice experience, the staff were pleasant and efficient, especially Olivia who is always attentive. Also, the food was served in a timely fashion.

Had Joanne as our server and she was incredible! Really lovely and we really enjoyed the food too, will come back!

Good variety of food, busy and good service

Food was lovely and we received excellent service from Alice. She was an absolute star

Seen a cockroach come out the kitchen and it winked at me

first time at this particular branch but it won't be the last. The food was amazing, especially the beetroot and bean burger, no disgusting pretend meat in it, just good wholesome veg and protein. My son had the Parma sandwich which he said was excellent, really juicy chicken and just the right portion size. Olivia was attentive without being intrusive, the food was lovely and piping hot, we were looked after without being hassled, brilliant place. We will be back

Always great food and great service

I came with my family for my Birthday back in August, Olivia waited on us she was very kind and helpful we were happy enough with the food

Had an amazing experience, food was delicious. I asked for a sweet bottle of wine and the one that was recommended was spot on amazing, will definitely come back. Thank you

Ordered a carbonara, was literally pasta with some cuts of barely cooked bacon, no sauce no cheese. Will not be ordering again

Alice was wonderful ! Do try their vegan menu,especially cherry and mushroom hash 😬

15 of us came here for my son's birthday, great food, fabulous service even down to them singing happy birthday 👍🏼 will definitely be back again soon.... Thank you for a great time.

Amazing food amazing staff so friendly definitely will come back again thank you

Alice was very friendly and food was very good

Always a warm and friendly atmosphere, staff are amazing as always, food is stunning

Even though there were very few tables with people sat at, take away was very busy and this appeared to take priority over those in restaurant

Food chips over done peas not cooked fighting with parents staff doing nothing at all won't be returning was supposed to be a pleasant time with my 2 yr old that is was not

I had calamari starter and cobb salad (with pulled chicken) main and both dishes were perfect, indeed, the cobb salad was without doubt, the best salad I’ve ever had❤️. The atmosphere, service & price were also excellent. A special mention for our server Faith, what a beautiful person, naturally engaging, friendly & personable. Every aspect of our experience was perfect, thank you so much Frankie & Benny’s.

their food is so good they make me crave pasta 24/7 and they write a cute little thank you on the delivery bags 🥰

Alice was really really helpful she had patience in abundance . We had to order each meal with allergens as we had a diner with us who was allergic to nuts , so we had to do each meal seperately and there was 6 of us . Alice was very helpful and cautious telling us exactly what to do and went to the chef to double check things , very attentive , very careful , she had a little bit of a joke with us aswell so that was nice and relaxing . Just overall pleasant experience , food was nice , good atmosphere , nice bit of music in background , nice tables , decor . Happy customers . Also Alice informed us of a meal that would suit us all maybe some platters but we ordered individually , but was nice for her suggestions and also she offered us desert menu at end .

The food was really lovely and Alice our server was delightful and very attentive. Excellent visit, we had a great time.

this is a really lovely restaurant where I order a lot great food and brilliant service

Joe the manager really needs to work on his customer service skills and poor attitude including his eye rolling. This restaurant is already clearly struggling as it is, so he's clearly just making it worse and I won't be returning.

Visited on a very busy Saturday night to celebrate my recent promotion. Food was top quality, staff were friendly and very attentive, nothing was too much an issue for them. There was a great atmosphere and the restaurant was spotless considering it was so busy!

Every time we visit here we are just made to feel so welcome by the hosts and servers, like most of them have our order memorised (I promise we are not there every day!) I wish I could remember all of their names as they all make it such a beautiful place to go to! But my memory is awful! Alice was a server last time we visited and she is just a ray of sunshine, always has the happiest and loveliest smile on her face! We have became quite the regulars in Frankie and bennys over the last couple of months and it’s just always lovely, compliments to the chefs as well because the food never fails and always brings us back for our usual! Thank you all so much for making it such a lovely space for us to come back time and time again! Molly&ruth x

Our server Alice was warm and friendly, she check whether we wanted ice with our drinks. She understood the menu and helped with our order.

Wow where do I start, the waitress was amazing so friendly and just made our experience 10/10. The food was amazing, lunch time menu for a 3 course it was around £15. I ordered Garlic bread expecting a couple of pieces since it was a starter but a 10inch freshly made Garlic bread arrived and it was the best one I've had in a long time next was the Crispy Chicken Burger and that was also 10/10 then the Brownie and Ice cream was also 10/10. The chef made myself and my Wife and Daughter so happy with the food he/she produced. Definitely highly recommend this F&B on Edge Lane.

We had a fantastic meal, our server Alice was really welcoming, smiley and attentive. The food arrived quickly and was tasty as allways

Nice pleasant breakfast with friendly staff.

Very Kind service from Alice Tasty food

Went to Frankies today with a friend and had a great meal. Classic meat lasagne plus arrabbatia with chicken and a starter of a massive garlic pizza bread between two of us. It was brilliant and Joanna, our waitress was fantastic, but to be fair, she always is. She couldn't have been more helpful and attentive. Excellent service and food. Thank you. It was a great afternoon.

Absolutely amazing food and the service was spot on!! ⭐️⭐️⭐️⭐️⭐️ Special shout out to Joe for being so attentive and hospitable. Wont go anywhere else! 🍔🍟

We have received an outstanding service from Joe and very tasty food from amazing chefs. Our food was delivered very quickly and portion sizes has been bigger then expected. We recommend new calzone and calamari really nice. In general we would rate our experience 10 out of 10.

It was really good food, nice staff and accessible for my sons wheelchair.

A lovely meal & fabulous service from Alice. Lovely girl who couldn’t do enough for us, an asset to the company 😊

Food never arrived even though said had been delivered so ended up full refund but no food 😕

Thanks to Tara for the excellent service

We were celebrating my daughter’s 4th birthday and we all had a lovely time. We enjoyed the food and the service was great, Faye was so helpful, thank you!

Food was delicious and service was even better! Ruki was friendly and helpful!

Went here today 27/8/24 for a meal while visiting Liverpool and was served by joanna a very pleasant waiter the food was nice but this lady made the service amazing with her amazing smile and pleasant attitude the place is worth a visit definitely be back Just to see her lol

The service was exemplary by our waiter Joe. He was kind and caring regarding our queries. Our meal was a bit delayed due to being overcooked. Joe came over and explained everything which we were happy with. We were compensated by a free drink. Because of service like this, we would gladly come to Frankie and Bennies again and recommend it to our friends and family.

Great to be able to visit here for dinner especially with there being so few of these restaurants around now. All staff were great but especially Joe who looked after us really well!

Faye was super attentive and friendly helped us with our children's needs and thoroughly looked after us during our stay will return most definitely

Such great service. Really friendly and food was great!!

Our waitress tonight Alice was absolutely lovely. She showed us nothing but kindness and nothing was too much for her - thank you Alice! :) <3

Great food, great service, Alice was very quick and friendly

Faith our hostess was brilliant and went out of her way to make us feel comfortable with our dining experience. She was friendly, took her time to listen advised us and discussed our drinks/food intolerances and temperature etc. It was a pleasant and pleasurable experience. Thank you Faith👏👍

Came in on the off chance and so glad we did- food, atmosphere and service was fantastic. Alice was fantastic, made us feel so welcome and made sure we had everything we needed. Every aspect was superb. Bloody well done!!

Arrabbiata and meatballs were delicious and the atmosphere and service was good. Faye was efficient and friendly. I will be visiting again!

Lovely food snd FAYE was brillaint. Great service and very helpful and polite xx thank you

Food was great the service from the server was attentive and pleasant.

Alice was lovely! She gave us chance for our meal to settle before giving desert, very welcoming and kind service.

Alice was a really nice and kind waitress she was on top of everything and made us feel welcome and we really enjoyed our time at frankies and bennys

First time at Frankie and Bennys for a long time and it was delicious, Alice was a little diamond and couldn’t do enough for us 🥰

Very nice evening meal with the family

Food was amazing loved every bit of it. The service was lovely got served by Alice so sweet.

Faye was so lovely provided such a great service!

Joanne was brilliant and food was perfect

Waitress was absolutely fantastic. And the food was superb.

Very lovely server called Alice and good food

Alice was brill. Thank you very much

great service and we had alice and she was very helpful and friends customer service was excellent

Was great. Served by Alice and she was lovely. Very helpful. X

The food and staff are absolutely amazing and I can't say thank you enough to Alice as the most kind and beautiful person ever.

Service was excellent. Staff were polite and efficient from the minute we walked in. Olivia is great and an asset to restaurant. Food was amazing as always.

Alice our waitress was excellent and very attentive to us and especially to my sons allergy needs! She s a credit to the restaurant!

Great experience at Edge lane F&B (as always). Olivia and the rest of the team very attentive and friendly. Yorkshire tea with the cuppa is a bonus 👍🏻

Alice was very sweet and kind. We were pleased she was attending our table.

Came here for a relaxed date. Food was great, had student discount and blue-light discount and Faith was especially great! Quick at bringing drinks when they were finished. Recommend!

Fantastic food first class. I love it!!

Delicious food, after first driver stolen our food they gave us a lot of delicious extras. Really nice personel. Thank you Bird Box!

Faith was a brilliant server today.Lovely lady and tasty food and pudding😍

Olivia was really lovely great service will definitely be coming again. Thank you

Incredible service Olivia was amazing

Food arrived on time hot and delicious Bolognese could be bit thicker and more of it but was delicious will be ordering again thank you

Olivia, was very good as our server. She was attentive and helpful

Lovely service from Alice, quick, friendly and attentive. Drinks and food were out quick and tasted great.

Excellent all round, thank you Alice.

Enjoyable experience - lovely food & great service from Joe !

Came with the girls for Alevel results day. We were greeted by Joe. He was very patient with us and made sure to accommodate my allergy. Was great!

We came in got served extremely fast. Our server Olivia delivered our food with care and efficiency. All of the food was absolutely delicious. Would rate higher if I could. Thanks you

Staff really friendly and helpful, food is amazing.

Warm welcome, food and drink served quick and very nice. Check backs were done and diner was clean with nice atmosphere. Faye is a great server and was happy to help with anything. Will come here again 😊.

Food was very good but service good of been better as we waited 20 minutes for 2 brownies but overall a very good experience

Very good customer service from Joe.

Everything was fine but then it flipped to really poor service. Completely ignored us, staff walked past us repeatedly for over half an hour after we'd finished eating. They did set plenty of empty tables on the other side of the restaurant and serve every other table. Managed to eventually get someone's attention who didn't say sorry, just they had "only started work" 25 mins ago. They cleared some of the dishes and my son managed to finally get his desert.

Lovely food, the sharing platter was gorgeous! Olivia was so friendly x

Excellent service from Alice :) thank you for a lovely experience

Alice is so friendly and kind. We dined here for lunch and loved the quality of the pasta and pizza. She was attentive, friendly and made sure to take her time chatting with us. It was a great experience and we all wish her the best.

Really helpful and pleasant staff.

Olivia is a great server and very nice

Food is great and the service is brilliant, especially from Olivia!

Amazing food , great service from Alice

Very warm welcoming service ,seen to straight away ,our waitress Liv was lovely very helpful an we give her 5 stars on her customer service , the food was lovely and delicious an just overall a lovely place for families or a date night .

Lovely meal, excellent service from Joe!

Had a wonderful experience today, Joe our server was a lovely young man, very attentive, polite and couldn't do enough, a credit to your company. Food was lovely 😊