Frankie & Benny's in Stoke-on-Trent

Very disappointed with my recent visit here. Had to wait a very long time for our drinks,had to wait even longer for starters & then there was an even longer wait for our mains. The reason is because this restaurant prioritises online orders. Time & again Deliveroo or Ubereats people were coming in to collect orders that were all stacked up in the kitchen area. Meanwhile the people in the restaurant who had gone out if their way to come here were made to wait. Several people around us complained,nobody seemed to be happy & everyone just looked fed up with the poor service. You need to do better & whoever is managing this place needs to step up & put the people sat in the restaurant first!

Came for a birthday dinner with my friend food was lovely and staff are amazing. At the end of our meal the staff put on a birthday tune and brought her a brownie pudding with a candle and song it was such a surprise for my friend she really enjoyed it. Thank you to all the team

Good food and a nice atmosphere to chill with friends. Also our server Red was amazing!! Really attentive and friendly.

Had a wonderful meal service was amazing our server was red and she was so wonderful and served us with a smile will definitely come again if I'm in the neighbourhood

Amazing experience eating with the family Magda was amazing helping us with our orders See you guys again soon thank you

Stopped to charge with the family on the way down south. We had great service from Red. Thank you very much……………………………..

Had a lovely meal here with my partner, our waitress was a lovely lady called Red, she was very attentive and friendly, good food too

Our waiter, Red was really lovely ! We loved their enthusiasm and the quick service. Unfortunately the food isn’t that good for the money but does the job :))

Red was very nice had a yumie pizza blue sauce isn't very blue. I love ginger beer and I love eating sweeties yum yum yum very nice

Amazing service with great food in a convenient location. Happy to accept walk-ins with nothing seemingly a problem. Bonus that they do BLC discount. Special thanks to Leanne (our server) for the exceptional service she gave us (and all of her guests) during our visit.

Came out to the village to celebrate my Dog's half-birthday. We stopped for a bite to eat on our way home. Staff were very accommodating and our puppy enjoyed the fuss that she received. We sat outside and were very well looked after. The handmade dog bed was an especially nice touch. Thank you to Cara, Amy, Shelly, Dan and Amber for looking after us. Our puppy was very grateful for the piece of chicken. Thank you.

Stopped in for some food along journey. Food came out fast and was lovely. Pleasant service by staff Tyra and Red. Both of us had the New York BBQ Chicken with skin on fries and sweetcorn

Cara was absolutely amazing, she was so kind and attentive. she made the meal so much more enjoyable for us. thank you cara !!

Food was excellent, staff were a credit to the establishment, the lady who served use ' Red ' was very good.Top draw all round.

Red was really good at being accommodating for nerodivergent people. They were very nice to talk to. Only issue was the menus were sticky and the burger buns had seeds on them.

Came for breakfast when spending the weekend in the area was lovely and staff were extremely polite and helpful. The best eggs Benedict I’ve had in a long time! Will definitely be a regular franchise i return to.

good atmosphere, great service, lovely waitress (Red) brilliant food, fast service. would definitely come again and recommend.

Tonight there was only was woes to describe our service and that was amazing. Melissa was caring, attentive and basically had the best customer service skills I have seen in a long while. She is a credit to your business. The food was also lovely.

1 star never done this before here is why. Fries were cooked in oil that had previously burnt item you could taste it when it come. The waitress, we ordered they did not have the item for the child , we said we will look again, she then tutted, we looked told her to come back, she tutted again, she came back and I said you will have to come back as her dad was changing the baby’s nappy, she rolled her eyes. Thing was she did this to others around us (2 I noticed). It was incredibly uncomfortable. Re the fries we ended up buying a full adult meal for a 4 year old. Dads were edible rest of us had to leave ours. Bad food bad service no ability to raise issues with a waitress who honestly did not want customers.

Our Server Red was brilliant nothing was too much trouble. We are a really fussy with our orders and it all come perfect..

Spot on in every way! Lots of choice even with allergens. Red was lovely and helped so much and made me feel very welcome. Food was delicious

Really good atmosphere , food has improved loads since we last went. The garlic pizza bread was absolutely amazing. The waiter JJ was great always checking on us & drinks makes a massive change to have such good service.

Excellent food, good service from Magda, enjoyable evening, Garlic Bread with Mozzarella very nice, and lasagna with crisp salad very enjoyable too.

Service was brilliant, food was brilliant and super speedy service with no rush. Big thanks to Red who served us, she was very polite and helpful

magda our server was amazing, lovely food too. came for dinner with my friend and had a lovely experience. will be coming again

Lovely evening out. Fabulous food, fabulous service as always. Looking forward to our next meal with you. One of favourite places to eat

Excellent service from Shelley and delicious burgers. Thank you we’ll be back soon. The January sale is perfect for us to try.

Moivika served us and was fantastic. Very friendly and talkative. Service with a smile. She ensured to keep our drinks topped up and was just genuinely lovely.

Very friendly server, with extremely fast wait times, food was excellent with no problems. Would happily come back!!! Red was an excellent, friendly server.

The food was great. Melissa was great. Very kind and welcoming from the beginning to the end. Will come again!!!!!!!!!!

The food was really lovely and Monika our waitress was amazing. Very good service and she was really lovely. Will definitely be returning

Excellent as usual. The staff were polite, courteous & well informed. The food arrived super quick. Cannot fault this place. Would highly recommend

The food was great and Red was very friendly and helpful, perfect for a relaxing meal out. Will return

Pleasent experience, very quiet and served very quickly. Jacque was very nice and polite 😊 food was delicious and good value.

Highly recommend. The food was good and the service was exceptional - Monika was very friendly and quick with our orders.

Staff are really welcoming and friendly upon arrival. Leanne was our server and she was excellent. Food was lovely and we will definitely be returning.

We had Red as our server, they were lovely and the food was good! Wonderful, we had a lovely time! Xxx

Very good menu choices good price value for money. Friendly staff very helpful. Clean and tidy lots of parking. Excellent

Lovely place, had pancakes for breakfast, really nice fresh cooked. My partner had a full english breakfast . Nice relaxed atmosphere, coffee was excellent, our server Amber was really friendly and pleasant, can't recommend this restaurant enough. Great value for money.

We visit regularly and always have a warm welcome and great food and service. Today we were served by Red and she was, polite, happy, helpful and welcoming.

Friendly staff (leanne) well priced and good quality food for the money, would certainly recommend to you all.

Food was lovely and our server Red was very kind and helpful the strawberry and banana smoothie was delicious

Food was nice. Our server was called Leanne- best customer service! She was so lovely and accommodating, if you ever visit here you'd be pleased to have her.

We used to love going to Frankie and Bennys when up visiting family and always booked a table. This year the place was empty bearing in mind it’s Christmas time. The staff were welcoming and warm but the food was terrible. Just deep fried low...

The food was really nice and it came very quickly after ordering. The portion size was really good for the price as we had the lunch menu offer. A special mention for the lady who served us called Melissa as she was really friendly every...

Excellent service and food. We went for breakfast and had a range of items - all very tasty. Monika was extremely helpful and attentive. An all round great visit.

Went with a friend for lunch, we were greated and seated by Leanne. She was very professional, attentive and informative. The food was very tasty and well presented. A very enjoyable experience, I have booked a table for 9 people for the 30th December. 👍👍

We used this restaurant whilst we charged our car in the car park . I just wanted to mention Jeremie the waiter, he was so good and accommodating especially with my daughters Gluten Free allergy.

Another delicious offering. Delicious poached eggs and avocado on muffin with bacon. I couldn't fault it. Best of both worlds, one egg perfectly soft, the other medium not runny. Leanne was friendly and helpful. I always feel like my meal matters to the team. For...

Fabulous breakfast, great staff and atmosphere, special Thankyou to JJ at trentham gardens for great service. Will definitely return

Fantastic service 👏 jj was our server could not fault him very polite and nothing was too much trouble credit to the company well done jj 👏 food was very good no complaints 😀

Great food, served quickly and hot! Very tasty! Our server, Monika was delightful and very helpful, being attentive without being pushy.

Had another very enjoyable breakfast at one of my favourite restaurants. Had a catch up with a close friend and we really enjoyed our breakfasts. Excellent service, as always, from Kristina. The restaurant is in the beautiful settings of Trentham Gardens where there is ample...

Great service from our waiter, Red who was friendly and attentive. We had the Christmas fayre burgers and the spicy feast tagliatelle. All were so full of flavour, yum!

Always get crispy BBQ chicken burger with chicken strips and it never disappoints. Also get the hot sauce with the strips, very worth it.

Great service from red very nice and helpful, good food and came in good time, nice dessert too always nice food here

Great service from Red! Really busy Saturday but efficient and attentive service. Great food and drinks

Was great great great great great great great 100 great happy. Nice good lovely great happy nice Redhead was on fire… Red was on time, on point , very nice, red , red Wine, red, red Roses

Really convenient for the shops & hotel onsite. We were served by Jeremie, who was absolutely excellent even with it being busy

Melissa went above and beyond to make sure we had a fabulous experience for Ivy’s third birthday. She was super friendly, attentive and efficient. She brought the birthday cake out for us after we ate, and made sure we had everything we needed. Thank you...

Trentham Frankies and bennys was very good for food and very good service. Particularly to melissa who was brilliant. Thank you!

Always great food and fantastic service. The staff are always friendly and create a great atmosphere to enjoy your time there. Thanks Red for you hospitality and service.

We stopped in unexpectedly and had a really enjoyable evening. Red was a very friendly and attentive server and the food was quick and tasty.

Great place frendly and attentive staff , Red looked after us she was able to recommend the none alcoholic beers , our order came not long after ordering and was delicious.

Red's customer service is exactly what you'd expect, thoughtful and attentive to gluten free allergies and very friendly and approachable. We hope to come back soon.

Had a quick stop at Trentham Frankie and Bennys for a few drinks - Jeremie looked after us very well. Drinks were delicious 😋

Fabulous service by Monika, very family oriented and food was excellent. Very fast service. We will be back for sure

Friendly and excellent service from Red. Good recommendations and service with a smile. Chocolate orange cookie dough was delicious.

Lovely meal for dinner, excellent and efficient service from Red - thank you! Will definitely return.

Stopped for a quick bite before getting on the road again. Food was good and Jeremie was our waiter and was helpful.

We went to F&Bs having been disappointed following a failed booking with Willow over the road for my birthday (long wait for a pre booked tabled in Willow so we had to leave) We were greeted and seated and also they brought me out a...

Quick visit. Stopped for some drinks and a quick bit to eat. Sat at the bar and was served by Henry. Great service and lovely food. Made to feel very welcome by staff who were attentive and happy to answer our questions about the menu....

Red served us and was very friendly and polite. She offered some great suggestions for starters. We had a great time. Food was delicious and the music had us singing along!

Couldn’t fault the food one but. Really enjoyed everything we had. Red service was impeccable. Very attentive and made recommendations. Thankyou for everything, see you soon!

Booked for lunch after visiting the Monkey Forest. We were served quickly, the food was hot and well sized portions for the prices.

F&B Trentham, staffs 5/5 surprisingly, this place is definitely the best F&B Iv been for a long time. Great food ( breakfast ) Great staff and actually warm food unlike some F&B Iv been to. My only complaint is I wanted to leave a tip...

We come here all the time for our weekly catch ups. Monika often serves us and is always accommodating to how fussy we can be! However today, it must be said she was exceptional. She was clearly serving most of the restaurant yet her service...

Excellent service by Magda. Attended to all our needs. A very happy, smiley and pleasant member of staff and willing to answer any of our queries. Food is excellent too.

We were seated very good -Excellent food and the service was fantastic by Leanne really friendly and attentive She is an absolute asset

Great service from Viki. Made to feel welcome and was attentive to our food choices. Food was well cooked and tasty.

Regularly visit Trentham and usually eat here. Food and drink is always good and the atmosphere pleasant. Great service from Magda!! Will be here again next month

Service with a smile from Monika and all. Hot dog, carbonara and cheesecake all delicious. Look forward to our next visit.

Lovely meal as always. Staff are always friendly and attentive. We were served by Magda on this occasion who was really smiley and lovely - great service!. Will always return here for an enjoyable family meal. Thanks Magda and team.

Great service from Monika and food from this brilliant establishment. 10/10 would recommend and will be coming back

I came in for coffee & breakfast with the boyf and the service was fantastic! I had just finished my coffee as they asked if I’d like a refill. The staff were very friendly! The atmosphere in the restaurant was very relaxed and I came out feeling very looked after, can’t wait to come back again

The initial plan was to have a nice picnic in the gardens, but as we got closer to the date, it became apparent that the weather had put an end to that idea. So we decided to go for a nice family meal instead.We phoned Frankie & Benny’s and organised a table for 16. I’ve always enjoyed F&B’s in the past & was confident that we’d get a good experience... What we got was service that really made the occasion!We were seated & our waiter, Mario, came over and introduced himself. He was knowledgeable & patient - as a table of 16 must be a slow & clunky proposition for getting the order done.The food was just what you’d expect, great, but the service really was first class! Nothing was too much for Mario & he helped throughout our stay - never in your face, but always on hand when you needed him.Mario was great with our son, Oscar, and everyone commented on just how great the service was... Something that unfortunately these days seems to be a rare experience.Would not hesitate to visit again, or advocate just how impressed we were with Mario’s attentive service - he really does deserve some recognition, as he is a credit to the restaurant & chain.Give that lad a pay rise!Many thanks again.

All the staff were super happy and friendly. Mario, what a lovely chap! He deserves a mention as he went above and beyond to help us as much as possible. He even suggested an adjustment to my meal selection to suit my dietary requirements. Amazing!We always come to the restaurant in trentham as we find they consistently deliver high standard of food and customer service. xx

Mario was amazing! The food was perfect and the atmosphere made out nieces birthday wonderful, well done guys highly recommend!!

Went here for my husbands b/day with family. We had to wait to be seated for about 10mins, which to say the place was practically empty didn't make sense. Asked what we wanted to drink and ordered food. There were no tea time offers so everything was quite pricey for what we would call a budget chain. The food was lovely though. When we asked for the bill we were gobsmacked at the price of drinks!!!! Were never asked if we wanted a small or large coke but got given large... a Zero coke 'large' £3.19.... I think that is absolutely disgusting... sorry.... but I do. £4.99 for a pint of lager. You could not afford to spend the whole evening there without getting a bank loan.

Just left and Georgia the waitress was so helpful nothing was too much trouble. And the food was delicious will definitely go again.

friendly and welcoming place, good menu, lovely freshly cooked food, good staff, quick and cheerful and the music was great(the 60s and70s) would recommend and we would come back again

Food was great, prawn starter in particular was very tasty! Fantastic service from our waiter Mario who was prompt and very friendly

I like the food here and the staff are usually pleasant and friendly. I went here this evening though and it just looks like it needs a deep clean I think. There’s like loads of food down crevices (see photo) and just feels a bit greasy and dingy.

FaB seems to have become our default favourite breakfast place after trying a good dozen different places over 7 years. I have been taking an elderly friend out for a breakfast most Tuesdays for maybe 7 years. we have certainly tried a few different places. But we dropped on Frankie & Benny's about 5 years ago. For a while we still kept trying the occasional different venue. But eventually we have ended up making it our default normal eating place.From the beginning we will admit it is not the cheapest. However, we have certainly found the staff extremely good, even patient, with elderly diners. Especially the manager, and a young Hungarian lass. For me, what I particularly like is having a bit of a choice for breakfast. I never have the traditional (I find the bacon too hard), but I have enjoyed the vegetarian, the eggs + something on a toasted muffin, omelettes, breakfast pizza, even waffles with chocolate and banana. Going for something different each time helps make it for me. Be aware that sitting under a fan can be quite cold; and the music is from the 70's and not subdued. Breakfast time there is relaxed, with excellent service; quite pleasant reallyI see us going back most Tuesdays for as long as my old friend can manage it.

Came here a group of 10, excellent food nothing to fault at all. Excellent service from Leanne who looked after us all. Thoroughly enjoyable evening. Will return and recommend.

Very dog friendly venue . Lovely pasta lunch (£5 special) . Excellent service from Simon. Very clean and tidy throughout.

This place is good for family dining. Breakfast is excellent and the evening menu is OK. Service can be a little slow but overall the experience is what is expected for a family restaurant.

Arrived at our hotel late, so decided to have a meal here. Very very noisy environment (lots of children & parties) could hardly hear the waitress, nor her me to place my order.Food arrived quickly, and very tasty. Good waitress service.Would eat here again, just hopefully not when school holidays!

Had two servers I can not fault in the slightest bit, chefs done a cracking job on my steak on the mixed grill and the carbonara my sister had was amazing the main server we had was called Norbert he was friendly, helpful and a perfect server.The person who helped us pay was also lovely she was called Ferrida.Can't complain thanks for the beautiful food and great service !

Sunday evening dinner whilst visiting the area . Wine and food good and tasty, service a little slow , requested water twice and never arrived so decided not to have the dessert and the extra glass of wine too!