Frankie & Benny's in Greenwich

Mi hijo y yo estábamos en el O 2 de Londres para ver la Guerra de los Mundos de Jeff Wayne que necesitábamos para conseguir algo de comer antes del espectáculo, probé TGI Friday que acababa de abrir para el servicio para que le dijeran que todas las mesas estaban reservadas hasta la 1. 30 pm Luego caminamos hasta Frankie & Benny’s y después de una espera muy corta estábamos sentados, el personal era muy educado y amable, la camarera (no puedo recordar su nombre) que tomó nuestro pedido fue muy útil, ya que pedí hamburguesa clásica, pero no quería lechuga o mayonesa, pero quería queso en ella, dijo que no era ningún problema para que se hiciera Teníamos el plato de pan de ajo para empezar, yo tenía la hamburguesa clásica y mi hijo tenía la hamburguesa de pollo La comida estaba caliente delicioso y no nos sentimos apresurados en absoluto Si estuviera en el O 2 Londres de nuevo sin duda volvería a Frankie & Benny’s y sin duda los recomendaría

Chris the manager and Christina were amazing! Food was amazing too!

Christina was a fantastic hostess, true asset to the team, friendly, knowledgeable and she made a point of checking for allergies .

Beth really made our experience enjoyable and went the extra mile for all of us. If you’re reading this Beth then I’m sorry for not leaving the pound coins in a better state :)

Daniella was so lovely and polite really gave us some good service with a smile and the food was delicious

Danielle was fantastic, thank you Bella 😊

Tyrone was lush!! What a legend!

It was really nice. We enjoyed our meal.

My wife and I popped by for supper before the Peter Kay show. We had two delicious burgers and fries- I had the sweet potato ones. Great atmosphere in the restaurant and all the servers were really friendly and helpful. We were especially impressed with Jago who looked after us. He was really engaging and polite. I also had a quick chat with the manager who, although really busy was happy to spare me a few minutes to have a chat. We will definitely visit again!

Went with a Wowcher deal which was very good left very full and happy. Was served by Cristina who was so helpful and nice. Struggled with what to order for a bit but she was so patient with us which I appreciated. Shoutout to her !!!

Booked before a show as it was the only restaurant I could find with slots available, and now I realise why. There are a few other issues that I could look past on a normal day, but the food was extremely disappointing. Just microwaved or deep fried and extremely bland. It's basically average fast food served on a plate with cutlery and costs nearly £20 for a main course. Yes, I understand it's a chain restaurant and won't be Michelin star food. But all the other chain Italians (Zizzi, Prezzo, Ask, Pizza Express etc.) are miles better for the price.

Very good server. The best. Aiste

Great place for dinner. It was the first time we had been and we had a Wowcher to use, I rang first to make sure it was ok as it was at the O2 and they said it was but £2.50 supplement as it was Saturday. We found it ok and all the staff were very friendly and helpful, we got a table straight away and it was quite busy at 7pm, the waitress gave us menus straight away and we had a Sunset cocktail and a beer which come very quickly. They asked if we had any allergies straight away. We had Lasagne and Spaghetti Bolognese both great dishes very hot and really tasty like homemade plenty of juice, not dry. We had a strawberry pavlova and apple and blueberry pie with cream and custard both were delicious. We had a great time such a lovely atmosphere, the staff are very welcoming and seem happy in their jobs which is great to see. One waiter was very good with the kids that were there, cheering them up and distracting them while they waited for their meals, which I was really impressed with. Somebody on another table had a birthday and they brought out a cake for him and sang happy birthday and a sign for him to hold saying happy birthday from Frankie and Benny's, such a great touch and they will remember their birthday there. We weren't treated any different for having a Wowcher to any of the other customers which was nice, as you do get that sometimes. The staff couldn't do enough for you and bent over backwards to make sure that everyone had a nice time. Would definitely recommend it to anyone and we will definitely be back.

Really enjoyed visit here, all staff very friendly, special shout-out to the gentleman who I believe is the manager and my waiter Tyrone. Both stood out as being exceptional

Excellent service, really happy. Tyrone even put birthday candles on my pancakes, thank you!

Great dessert. I’ve been here a few times and it’s always really good service and great food.

We had an amazing time, Christina has been an amazing server she went above and beyond. :)

Great service today! Really friendly staff and tasty food 😊 everything came really quickly, thank you Cristina for all your help!

Vishnupriya was excellent! We thoroughly enjoyed our dinner before seeing Usher!!

It’s been great thank you! Vishnupriya was lovely ! Great service

Kris, Jo, Jago, Ty, Cristina … All before usher! What a team! What an experience!

Amazing service by all the team! Chris was bursting with hospitality!

Tyrone was incredible tonight! Real service with a smile! Nothing better than being served by a real human being and not a robot. Thank you Tyrone for being so great tonight!

We had dinner in Frankie & Benny’s at O2 Arena on the 29th March. The service was excellent! The best waitress of London is Aiste! She is happy, friendly, and extremely attentive! Thank you so much!

Fast service with a smile, hot tasty food. Really enjoyed it here.

Tyrone was an incredible waiter and really made our experience lovely. Such a lovely man!

Tuvimos un gran tiempo en Frankie & Benny's. La hamburguesa estaba deliciosa, jugosa y llena de sabor. El vino recomendado por el camarero era absolutamente increíble, exactamente lo que estábamos buscando. El servicio fue brillante, y en realidad fue el gerente que nos cuidó, yendo más allá. Los postres estaban bien, pero un poco ricos para nuestro gusto, pero eso es solo una cuestión de preferencia. En general, una muy buena experiencia!

Tyrone gave amazing service, very helpful and 5 star

TYRONE! what a guy, funny helpful and welcoming.

The chicken piccante pasta is delicious! And the friendly atmosphere keeps you coming back. A special shout out to the manager Kris, who is always so positive and welcoming

Me and my friend had a great time here before seeing a show at the O2! The food was tasty but maybe more important was quick enough there was no rush even though there were loads of customers and we had like 30-40 mins till the doors opened. And! I don’t think that many UK places have this but all the staff were friendly and a good laugh! I believe our waitress was called Asieta and she had good food and drink recommendations and was really funny! Also its fun cos your sat “outside” but your in that big giant dome so it feels kinda like a theme park

We had 3 dinners here over the C2C weekend. The food was really good, portion sizes a good size, I didn't manage to clear my plates. The service was exceptional, the staff were good humoured and really helpful. They even moved us inside because my daughter "didn't look happy" outside😁 We were lucky enough to get some vouchers off Wowcher so meals were even better value.

Myself and 2 guests ate here on a Thursday afternoon around 16:30. The food was good, myself and 1 other having cheeseburger and chips, the other having pepperoni pizza and a garlic pizza bread to share and a side of onion rings. The food came out so fast that it was actually too fast. 3 different members of staff came and asked how the meal was within 1 minute of each other which became annoying. Numerous times the waitresses tried to clear unfinished items from the table during our meal.. a half empty beer bottle, a bowl which still had onion rings inside and a plate with 3 slices of pizza still on it whilst my guest had just taken a bite of the slice they had in their hand. It made us feel very uncomfortable and like we were being rushed. even though it was pretty quiet.

Visited the one at the O2 London. Such a fantastic place!! The food and drink was amazing and the staffs were patient and welcoming. I’m definitely going to visit again. ✨

Good food, arrived quick. Ideal if you're eating before a gig like we were. Thanks to Albert!

I want to thank the management team, waiting staff, kitchen staff, well anyone who helps to give us our meal and drinks. The service is exceptional , so friends and nothing is too much trouble. If you speak to the staff they will all explain it's down to the manager. He gets respect from his staff and if you speak to him you will see why. We always use this restaurant when we come up for country2country weekend. Best service , food and drinks in the O2 !!

Quiero agradecer al equipo directivo, personal de espera, personal de cocina, bueno cualquiera que nos ayude a dar nuestra comida y bebidas. El servicio es excepcional , por lo que amigos y nada es demasiado problema. Si hablas con el personal, todos te explicarán que depende del gerente. Obtiene respeto de su personal y si hablas con él verás por qué. Siempre utilizamos este restaurante cuando venimos para el país 2 fin de semana de campo. El mejor servicio , comida y bebidas en el O 2 ! !

Awesome burgers, sooo tasty, lovely wine. Great manager who serves us . Reccomended

The meats were very very good. The staff are very cool. Thank you for everything. See you soon

Tengo que decir, mejor franky y bennys que fui, el personal es increíble, la comida es solo beso chef y más, también es mucho mejor a los anteriores (ya sabes 🦠). Tengo que ver que recomendaría este lugar.

Great food unbelievable waiter just all round very good and very quick

Great service from Tyrone! 10/10 🌟 Helped set up a nice birthday surprise 🎂

A quick bite to eat while at the O2 outlet shops. It was a very quiet day and we largely had the place to ourselves. Staff were super friendly and the food was pretty good. A nice crispy chicken burger for myself and my friend had a nice beef burger. Both came with nice fries. Not a lot to say really. Tasty, friendly, very clean and decent pricing. 👍 from me!

I went to F&B on the 15th February for my nephews birthday and the service I received from Nikola at the restaurant was exemplary!! She was charming charismatic and got all of our order correct. She was attentive and engaging and just pleasant energy to have serve us. She made a great even better just but having her serve us. I would to extend my thanks to her.

A very busy pre show service, the team did a cracking job in serving those diners and those waiting upstairs. Clear and accurate waiting times given, well managed table relaying and seating new guests. Once seated the meal and service was very good, despite the volume of customers to be dealt with every member of the team we encountered were cheery and efficient. A great job.

Worst ceaser salad I’ve ever eaten.. question the way the lettuce was chopped as it was still on its stalk and I couldn’t even get my fork through it was told ‘that’s how it comes’.

Food acceptable, thought it could have been a bit hotter. Service extremely rushed. Never had food served so fast. One table still eating starters when mains placed on table. They obviously went cold. Aware an event was on but felt like they were wanting to get you in and out.

Had a beautiful dining experience this evening thanks to Aiste. Wonderful customer service. And delicious dishes.

Enjoyed our pre concert meal here, no complaints with the food, very nice and piping hot, good value. Our waitress Nikola was amazing, very friendly and polite. We did book which I would recommend Recommended

We had a lovely early dinner here before a big gig! Lovely welcome from the manager when we arrived, a super waitress and terrific support staff! Most importantly the food was delicious! A credit to F&Bs!

Nikola was the best waiter she was very kind and so sweet and lovely and so helpful Definitely recommend visiting

Don't bother. Staff at this location don't care and it shows. We were left waiting for 15-20 minutes after being sat, then again for our dessert order to be taken, then again to get the bill. They clearly rely on people ordering via the QR codes on the table but you can't do this if someone in the group has an allergy.

Great setting, great ambience. But the pizza was nothing. With frenzied feet,

Obtenga la mitad de la porción cuando su pedido libre de gluten por el mismo precio y cuando se queja de la parte delantera del personal de la casa simplemente sonríe y no rectifica el problema

Wonderful experience helped by waitress Daniella who couldn't be more helpful ! She even helped me celebrate my birthday with a rendition of happy birthday a candle on my dessert and a selfie board .. we had such a laugh as it wasn't my birthday at all !

Great service, food was ready quick just a little pricey for what you get

Attended today. Ordered the breakfast and was really disappointed. Beef patty tasted like cardboard and eggs were like plastic. Wish we had walked to TGIs opposite.

Great service, Nikola was brilliant. Food was really good

We had a pleasant experience at Frankie and Benny's on Saturday last week. Our waitress, Daniella, was absolutely amazing! My stepson's ear defenders broke as we sat down and she helped get us some tape to try and put them back together. She was so friendly and smiley, she was excellent! The food came out very quickly (about 15 minutes after ordering) and they had gluten free options for my partner. The kids meal was excellent value. It was a bit noisy in the restaurant but as expected with lots of kids who were getting excited for Hot Wheels Monster Trucks Live! The only downside for us was that this restaurant usually gives BlueLight discount for emergency service staff but the manager of this restaurant decided to remove the discount on Event nights :(

The fiver limited menu offer was unbelievable. The food portion was better. Loved the ambiance, had more space upstairs. Good place for date night.

It was a brillant dinning experience, timed just right as we walked straight in. The staff were great and extremely attentive, the food came quickly and was enjoyed by all. Our server Daniella was amazing.

Was not a long wait. Server was amazing. Extremely friendly and attentive! Also communicated with my 18 month old, which was very sweet of him. Will definitely return!

I want to say a massive thanks to aiste for making me and my 3 kids feel v welcome. She was professional and kind, i was having a very bad day and her kindness made us al forget our troubles. I was there with my 9 year old daughter and 2 year old son and 7 month baby son. She constantly checked up on us asking if everything is okay. My 2 year old asked for crayons twice and both times she always smiled. We need more people like this lady aiste and im very grateful. Thanks so much to aiste and all the hard working staff in frankie and bennys 02.

Lovely tasty meal after Disney on Ice. They quickly found a nice area for 9 of us. Andy our waiter was so nice and friendly! Thanks so much.

Nice food at very reasonable prices. They do some deals. Service was brilliant, the staff really friendly and helpful.

Food and atmosphere were good ! Special thanks to the waiter Andy! He was so lovely and attentive:)

kris and joanna gave us excellent service on our visit to the o2. food tasted amazing. we have a great meal and will definitely be coming back for more.

Can’t believe meatballs are unbelievably tasty. Big portions.

An awesome experience here. Great service by Andy - very impressed! Food was great. Beer was cold. Spot on!

Amazing food and such friendly staff, Nikola was absolutely amazing and funny!

The team was very friendly and the food was lovely. What I appreciated the most was the way our waitress Nikola who made me and my brother with autism feel comfortable. at every step Nikola waitress treated him with respect and didn’t rush him or me and was just naturally a kind, professional person. It made our day out together that much better.

Great restaurant and Nicola who served us provided an excellent service.

Thank you for great service Albert. Really Appreciate the customer service and food. Definitely recommending to dine in and coming back here again.

Excellent food and drink choices to suit all our party of 8. Service was good at a very busy time of the day, with good prices too.

We had lunch here as a group of 4 on the 7th December. Danielle is such an amazing waitress. She has happy energy even when rushing around - busy afternoon. She looked after us so well and we were truly grateful for her brilliant service. Thank you Daniella.

In London, it's sometimes hard to find a hospitality team who smile and with manners and these guys at the 02 are amazing! They gave me a recommendation on food, were so polite and professional, the speed of service and food was incredible. I cannot fault this experience ❤️ thank you so much!

Main server was excellent (appropriately engaging and helpful) and the person deliveing the meal was likewise.

We visited before a gig at the O2, having booked a table same day for our chosen time. Food was good but did lack a little flavour, so 4 stars there. Atmosphere was great and restaurant was buzzing nicely, inside and out. Service was the hero, absolute 5* from Daniela who was so welcoming, friendly and always smiling even with a mobbed section of tables. Well done Daniela 👏🏻 In and out in the hour, including desserts and coffee, overall we were very impressed

Me and my partner arrived at 6.30 there was no greeting from staff apart from a waiter from a distance told us to take any seat. The place was empty with only one waitress and one chef. We ordered our food and was left waiting an hour for our mains. I ordered a steak and my partner order a club sandwich. I appreciate that there was lack of staff but how can it be possible to wait over an hour for a steak and a sandwich. My steak tasted bland as a result of my seasoning and felt like I was chewing forever. My garlic sauce that I opted with the steak was very oily to the point I could see the oil separating on my plate. I didn’t enjoy my food and didn’t particularly want it when it arrived, but felt bad as it was a date night. While we were waiting there was no communication on the wait time or any questions given regarding if we wanted another drink. The food left me and my partner with an upset stomach and then continued to sit in discomfort watching a film had booked to watch at 7.50 which we arrived late for because of the wait time for our food. This was my first ever visit to Frankie and bennys and will never visit again.

Customer service was fantastic, staff were very attentive and were happy to chat and converse beyond the normal hi and goodbye. Food was very nice too!

We are regular customer at F&B O2. Love the food and service of this restaurant.

Delicious, simple and affordable food! Food that hits the spot.

Nice place to eat in O2 Arena, could use more friendly staff, and more facilities after certain hour. Overall great. Food wasn’t to the standards of a prestigious chef’s restaurant but good.

Upon arrival we were told they were short staffed, but I wouldn't have known for the rest of our visit. They seated us immediately, got drinks within minutes, food was pretty speedy too. The food was the best we've had from the company, the staff were friendly and attentive and I would highly recommend the O2 branch in the future.

Food was incredible, the manager was very friendly and kind. Recommend!

Main reason for leaving feedback was excellent service from Tyrone! Super friendly, quick service with a smile and made us laugh - nowhere on the feedback form to shout out team members so hope this gets back to him for praise he deserves. Love the new menu, find it difficult to choose so nice problem to have. My calzone was superb, feels like F&B returning to the excellent experience it used to be!

What a lovely place, reasonably priced food and great staff/service.

Amazingly good service and food

Amazing service and food thank you

We came quite late looking for a table for 6 after being let down at another restaurant. Staff were so helpful in accommodating us. Food was as expected, we enjoyed pasta, burgers, & pizza and all were great. Cocktails were great too. The waitress Danielle was just lovely and provided great service. Would definitely return.

Great place, family friendly, exceptionally fast and reliable service from Daniella she was amazing, all the other staff were also very polite and helpful, would definitely go again, thank you for a lovely dining experience.

Was amazing very welcome and food was delicious we be back next month x

I had an amazing experience here. Daniella was extremely kind, patient and helpful showcasing 5 star customer service and working well under pressure. I commend her for her levelheadedness. I really enjoyed speaking with Chris hee helped make a icepack for my sister who had a surgery and needed assistance. Thankyou to Joana the manager for her help sorting my sisters food though she has many allergens. Would definetely be back again!

Great food and the apple crumble was nice

Great 2 for 1 cocktails! Tyrone was a great server, very friendly and chatty and made our experience that much better

Was served by Daniella who was lovely and so friendly. Fantastic food and a great atmosphere. Great value for money. Definitely be back.

We had a lovely experience due mostly to our waiter Tyrone, who consistently had a smile on his face and was very attentive to not just but all of his other tables. It was just very nice to see his bubbly and infectious personality shine as he did his job.

We were served by Tyrone who was the happiest friendliest server you could ask for. You can tell he loves his job and is just happy to be there. We asked to speak to the manager to ensure he was recognised for his fantastic service and were advised to fill out a google review for him to make sure he was fully recognised. A real credit to the company!

Tyrone was our server and he was amazing. A really lovely guy, great sense of humour and so warm and friendly.

The waiter Tyrone is top tier in customer service. always went above and beyond to make your dining experience the best, wanting and ensuring you feel so happy and welcome, you defo cant wait to return. Tyrone is friendly, welcoming and has the best customer service manner I’ve come across in a long time. highly recommend Frankie and bennys at the o2 where Tyrone is the best waiter at the o2. Thank you again for such a great evening celebrating 6 months with my partner and going above to cater for my partners gluten free, celiac dietary requirements so thank you once again. Kate x