Frankie & Benny's in Greenwich

Great service and really helpful ! Aperol spritz was great! Thank you tony we will return

The staff is friendly, and the atmosphere is enjoyable, making for a great experience. However, during busy times, they may not provide the same level of politeness.

Took my daughter and her friends here for her birthday, food was lovely and served quickly. Unfortunately My daughter spilt her drink and this was replaced by the manager, which was a lovely gesture. Will definitely visit again

FISH and chips were delicious. The service is fast and nice. a little expensive

Amazing experience and amazing food for the price ( mel and toby were brilliant)

Always so helpful and kind the staff ☺️ Very children and toddler friendly. They always make time to play with my toddler

Good food ample parking However cold seated by the door this time of year.

Staff Mel is amazing, very attentive and friendly making our meal special. She's an asset to the restaurant

We had a fabulous time could not fault anything the food the cocktails were plenty and delicious only topped by the 110% service

The food here, simply burn, dry and tasteless. Try once and never return.

There was only three tables of people it took 20 mins to take our order , the price of the food has gone up but the quality of the food gone done I used to love coming here but won’t be coming back again

Foods OK bit tasteless, service is very slow

2023 Got served by Roxy and she was an absolute star! Food came at good speed was all hot and delicious! 10/10 1oct 24! We came back! And it was somehow better! Staff were so attentive and so kind. Mel you are a ray of light please never change. Mel gave some of the best service I have ever received in any establishment ever. Mel for prime minister. My mum is in a wheelchair and the staff were so accommodating. The bathroom In the ladies has a lower sink and mirror as well as a sparkly toilet seat which was exclusively in the disabled toilet which makes me laugh.

Always a fab experience. Service is what sets this place apart.

Consistent love the food but as I have allergies its difficult to know what's in anything from the menu.

The service is very slow. There are 20 tables and 1 waiter. We even waited 10 minutes for our order to be taken. Staff needs to be recruited. I think the company is being stingy and trying to do more work with less staff, but it is not successful. If you're going hungry, expect to wait at least 30 minutes. This service and quality is not worth these prices. I felt sorry for the staff working inside. It is a pity that the business is so expensive, earns so much, employs only a small number of staff, and they are so tired. Ny chips is very nice 5p Pie 2.5p Pizza 2.5p

Beautiful place, very kind and smiling waitress, I had a good time at my friend's birthday...💯

The food was delicious the service was brilliant

Food is average but Mel is an amazing server! Friendly, makes you feel welcome, goes above and beyond. Thank you, Mel, for a great experience!

Really good food and service from the lovely staff members. Considering it was Saturday lunchtime, the restaurant was not busy at all. Highly recommend for a nice quiet lunch 👍🏼

Nice food. Lovely waitress Sam. Served quickly. Thanks !

Hugh thank you to our wonderful waitress Mel. Your excellent customer service skills made our first time at Frankie and Bennys worth while. We will definitely be back again due to Mel. Food was great and tasty. Sam the manager was great. She made us feel really welcome. It's really refreshing to have the staff engage with customers and make us feel special. Thanks guys!

Really lovely service. Accommodating and friendly. I had a yummy burger, prices are a bit expensive.

Samantha, was a great host, lovely food and fast service!

Good food, friendly and hospitable staff, pleasant atmosphere what more could you wish for

Great food and service. They have a full bar, but aren't flexible with the cocktails... That's my only critique!

Mel served us and was so lovely and accommodating! 10/10 experience and the food was out of this world!!

really lovely lunch here! great quality of service + food especially with the lovely mel. xx

The food was amazing, Mel the waitress was absolutely amazing waitress, thank you to Mel and the chefs

Amazing as always Sam our waitress was brilliant as always

One item missing and collected after 8.20pm

Sam was very friendly at Greenwich Shopping Park!

Our waitress Sam was lovely and did a great job 😊 everything was really tasty and came out super quick!

Maybe only if you are very hungry and don't have any other option. But .. I am not recommending it . The prices are way to high for what it is . And food is .. ok ...ish ...

We had a wonderful server called Sam who was very personable and friendly.

Sam was our server, she was rushed off her feet, but she still kept a smile on her face and reminded calm. Thank you Sam you made our first experience of Frankie & Benny’s really enjoyable and relaxed.

waitress took very good care of us. Thank you.

Nice staff, price of food doesn't reflect quality. Fur coat and no knickers.

After finding the Banksy and the Thames Barrier on a cycle ride along the Thames Path in Charlton, I took the cycle route along the road back to Greenwich town centre and the Royal Park. This restaurant is a good pit stop. I had an Oreo milkshake, an evil grey coloured product but with an excellent taste. My first Oreo..typically american in style with lashings of cream.

Our server Denisa is an amazing server! She makes sure the tables are ok and she is really fast and trying her best to make sure everyone is served. We asked for recommendations and she was spot on! I gave 3 stars for atmosphere just because the place got really busy and unfortunately it got too much for the 2 servers working, considering the fact that they were making drinks and sitting people down as well. I honestly believe that the business could have made a few extra hundreds if the place had at least one more staff to help

Great staff, Tobi and the team were awesomely pleasant during our visits

Family-friendly restaurant designed in the style of an American diner. Italian/American cuisine. Small card, which I personally like very much. High quality products. Very friendly staff. I thought the question about allergies was great.

Karel was amazing when we visited for a birthday breakfast.

Was quiet and really chilled - Karel our server was lovely and really helpful.

Love this Frankie and Bennys, I had steak and chips my partner had burger and chips we really enjoyed our meals

The day we went, they only had 2 members of staff. The lady and the bar man did the best they could, with serving and making sure everyone was okay. The food was good and so were the drinks. Hats off to the waitress and bar man for managing by themselves. My mum loved the hot chocolate, and I love how they have milk alternatives. Mocktails nice too.

I love this place..food is always great. Staff are very friendly and helpful.its child friendly so good for all the family

Daniela is a huge investment for the restaurant, she is super quick and efficient and her attention to detail is just incredible. We will come back for the good and fresh food and to see Daniela. Thank you, Daniela.

Terrible and expensive. Would not revisit.

Best waitress in the world. I think her name was Anna! Made our entire night perfect.

Good music, good food, good service, served by very polite and helpful staff.

Rubbish and very very expensive, will not use ever again

Food was bad , very less quantity of chicken was there in pasta, veg food was horrible, sauce seemed canned, staff and service was good

Something has changed, maybe new chefs I'm not sure. I ordered the barbecue chicken burger which is something I have regularly and it was horrible. I had to eat with a knife and fork there was so much sauce it would not stay in the bun and the chicken was disgusting tbh. Really disappointed, as this is our go to restaurant when we fancy a burger nite treat

We had dinner here in Bugbsy Way restaurant. we both had the chicken bbq wings which were delicious I had the lasagna which had an amazing taste!! and the salad and I finished off with apple pie with custard and ice cream Jo our waitress was absolutely fantastic, so helpful and friendly Would 💯 recommend visiting as you won’t be disappointed

Jo was our server . She was so friendly and hospitable was

Really nice staff and great food 👌

Very chilled with excellent service from the staff. Unfortunately the food is very average, expensive and small portioned. Not very good value for money. Worth a visit.

Asked for no bacon. You delivered bacon. Asked for coleslaw separate. You put the coleslaw in the box with the ribs and I had hot coleslaw by the time it was delivered

Mel was very great. Excellent customer service. It was busy but she managed it well and fulfilled a speedy service

chicken and waffels was lovely 😍 👌🏻

Food was ok. Service was as expected no problems all very courteous. Have been before and remembered food was better. However, we had a pleasant time

What I will say is I attended this venue with family. The service was excellent and caters large groups etc.. My personal view is if you want pizza go to a pizza place and if you want a steak go to a steak house.

Food was NOT good st all! F&B isn't what it used to be, half the menu gone. Food quality totally changed. Won't be going back, upside was kids meals were free! And waitress was absolutely lovely.

I ordered ribs corn and fries and my fries were unedible usually they are 5 stars but I was so shocked that they had a moron who robbed me of fresh fries in the building working

Nice food and great service. UPDATE: IS CLOSED DOWN. SHAME.

Best lasagne you can buy, anywhere! If you've not tried it yet.... treat yourself, you won't regret it.

What a fantastic place to have a bite to eat and a relaxing time out the staff where fantastic thank you Mel you really are a delight. Made us feel so welcomed and kept us smiling the entire time. Overall, it was a fantastic experience. 👌

Always the place to go for quick and good

Good food but absolutely brilliant service. Went here as the kids love the booths and colouring etc. They loved it.

Fantastic restaurant I have 2 children with dairy allergies there was something on the menu for both of them to enjoy even dessert our server Toby was fantastic.

The salad dish was generous. Coffee was good. Female staff was friendly.

Went here for dinner. The food was okay, the children loved their burgers. The lady who served us was Amazing and so nice. Cocktails were awesome. A fun evening.

Honestly one of the best meals I have had in a long while. Our server lady was amazingly good fun, food was nice, but the value of frankie and bennies was really impressive, 4 cocktails and 2x 2 courses came to £50 - which I thought was a bargain.

Delicious veggie and vegan breakfast, service was super quick, Sam our server is amazing and feels like a friend we always see now! Thank you Sam! X

Beautiful lunch at Frankie & Bennys with amazing service from Mel, genuinely has made our day with the service we received. An impeccable service bonus should be in place. 🤩

Very good service from Tobi. Polite, professional and friendly young man

This is a great spot! Service was great and so was the food. It was also not too expensive. There was a wide variety of options to pick from for food, drinks, and dessert. Frankie and Benny’s is a place for everyone!

If I could select all I would’ve! From being greeted at the door to the impeccable service I received from Melanie, she made me feel so comfortable and encouraged me to choose from the breakfast menu before they moved to lunch! The hot chocolate was so yummy!

All you could really want, nothing to complain about personally

Tasty food, pleasant atmosphere, good service

I only popped in for a drink but I have to say Mel who works there is absolutely brilliant; best customer service I’ve had in a long time and such a lovely lady to speak too. Definitely going back!

Avoid the food was very greasy and tasteless take a look at the kitchen looks like it hasn't been cleaned in months the toilets are disgusting.

Tonight was extremely busy and the team were under pressure being short staffed, despite this the manager and her team looked after all the guest and made sure we had everything we needed and were able to manage any issues affectively and without fuss. The pressure was on but the manager and the team held it all together despite having quite a bit of waits throughout the service. Well done 👏

Restaurant was clean and newly decorated. Food was good but slightly over down, which made it a bit too crispy. Staff were friendly and efficient.

When we arrived and throughout the staff were welcoming, responsive and kind. After our starters we were asked to change tables due to a kid's party booking. After we moved we were treated like royalty, nothing was too much trouble. Service was great, food was great, staff were fantastic. Definitely going back!

Stopped here for breakfast, food was hot and service was friendly. Would recommend

After a terrible experience here before I tried again 15th Feb and food and service was amazing. So friendly do efficient and food was lovely will be back again after such a pleasant experience!

The bolognese dish could’ve done with a bit more flavour, the bananas were a bit crunchy on the desert.

I did not receive my order. I have someone else's order.

Excellent service from Mel, separate gluten free menu much appreciated and vegan options clearly labelled, just wish there were more vegan options or something a bit healthier besides a salad

The bun for the barbecue chicken burger was dry and falling apart, which is indicative that it was not fresh!

Burger was OK, nothing special. Service was good, only thing is someone came over every couple of minutes for some reason, eg, food OK, more, drinks, deserts.

Our go to resto in bugsby way. We ate here more than 5 times I think. Tried during dinner and just recently we tried there breakfast . Dinner- we would order ribs, salad, mozza sticks and pasta Breakfast- english breakfast but there potato tots is what make it different to the others. As always there food tasted amazing as well as the service.

did not send the flora margarine

Went for unplanned meal with my partner and her daughter. We had the spaghetti carbonara, chicken burger, chips, bacon cheeseburger and chips. Calamari and garlic bread pizza. Washed down with a bottle of sauvignon blanc. We were served by Olta who was extremely polite and friendly. The service that was provided was excellent. We have been here several times and each time has been great and the food has always very tasty.

Jo was amazing and nice to us, the food is fantastic, and everyone enjoyed themselves.

Very nice meal great service will be going again

I had the most amazing experience after a hectic day of Christmas shopping. Immediately when walking in all staff especially the manager Ariana I believe was incredible nice, funny and welcoming. We were seated in the best seats and immediately looked after by our waitress Mel… what an incredible woman! The food was 10/10 big thank you to the chefs and the drinks were 2000/10 incredible mojitos by Mel and Manager! The price was great value and the cocktails were even greater value and we will now be regulars. Thank you so much to all the team!

I’ve been here quite a few times and they can be quite hit on the service and miss however there is a brunette lady who was so welcoming and friendly and really went above and beyond.Sometimes the QR ordering system doesn’t work and you might have to wait a while to get your order taken.The restaurant can either be really clean or a bit dirty but it is quite spacious and well lit.The garlic pizza bread is really nice and crispy with a mellow garlic flavour and has an amazing cheese pull.The Mac and cheese was creamy and had a great cheese sauce that wasn’t too heavy.The fries were soft on the inside and crispy on the outside with a spicy buffalo sauce and really crispy chicken on top.The cheese pizza is crisp and has a very nice tomato base with a lot of cheese and was very filling.