Frankie & Benny's in Gateshead

Annie served us, she was great, friendly, professional and so efficient! Food was great, we had from the brunch menu, both the bagel and the NYC breakfast was amazing, really well priced too, highly recommended!

So much better than TGi’s nowadays!

Nick and Jenny made our visit so fun and memorable. They were both very personable

Jenny and Nick were so lovely and attentive. Nick greeted us and sat us down, Jenny was really funny and took our order straight away.

Jenny and Nick were both great hosts! Food was lovely and reasonably priced!

Staff are lovely, very friendly. Food was amazing

Had a lovely lunch here. Excellent garlic bread and even better service from our waitress Becky. Will definitely be back.

Popped in for a coffee and stayed for lunch. Fantastic service and food, our waitress Natalie was so helpful and cheerful. We'll definitely come back again.

No treatment adequate for toddlers, the height chair was too small for reaching the height table so uncomfortable for them and the height risk to slide down of it . On kids menu there is not chance to get water bottle in plastic but just tap water that’s so ashamed as the juice are served in bottles so it’s available a glass tap water with a big straws which is really uncomfortable and difficult to drink added to the fact that my toddler wasn’t able to reach the table. The fruit on their menus was dry and passed . I’ll suggest more aye for the kids in future . About the food was really disappointing like the veggie bun burger was disgusting and the other 18.00 £ burger too ! Not in balance at all with the price We’ll never come back.

Jenny was amazing, fast service, lovely atmosphere and great food :)

Very prompt service and friendly staff. Served by Jenny who was very helpful.

Good food. Our waitress Jenny was very friendly as always

Brilliant food and service as always

We were served by Nick, very helpful and attentive would definitely come back

Got rid of the BBQ chicken wrap disappointment

Food was lovely staff was amazing very upset that the bottomless drinks are no longer available drinks are very expensive for portion size. Also hot dog available on review however not at restaurant. The BBQ chicken has gone up by £6 used to be £12.95.

Very quick, hot and tasty food.

Always amazing service, especially from Jenny! She makes me feel welcome everytime and takes notice of food I have ordered before and then recommends new items for me to try!

Friendly happy and efficient food was good too

Jenny is lovely. Enjoyed a quiet breakfast in here a few times.

Visited this morning and Jenny was really lovely and attentive. The food was gorgeous and we were served so fast! Highly recommend breakfast here, and a visit in general.

Visited this morning, food wonderful, service even better. Jenny is amazing!

Jenny was a great server, very polite and friendly. Fast service.

Lovely breakfast. Jenny made sure we had everything we needed. Great service.

Service was good but breakfast was awful, fried egg yolks were completely hard, bacon undercooked and portions very small. £8.95 for 1 piece bacon, 1 sausage, 1 egg , 1 mushroom, beans and slice of toast. Very poor value & quality!

We had an amazing visit today. All of the staff team were friendly, professional and couldn't have been better.

Always and forever love frankie and bennys

Very poor. £14 for half a tin of macaroni cheese, one layer thick and not even as tasty as Lidl's own! Fries were cold and burger was only slightly warm. Food had clearly sat for a while. A pity as it's a lovely setting, but this is the 3rd in a row of bad food experiences from this chain at various restaurants so we shall never be returning. Staff were friendly but service was slow, especially when it was quiet. Very disappointed, but we have given this chain several attempts at getting things right. Save your cash and go to a local restaurant, that's what we will be doing.

Service was friendly, fast, and attentive. The staff were lovely!

Food was lovely service was great the lady we had was amazing

Bang average food unfortunately. Portion size is dreadful specially for kids. Lady member of staff was very nice. Wouldn't return, food is way overpriced and average quality /taste. Bit boring to be fair. Would rather go to wetherspoons.

Me and my partner decided to order frankies brunch menu. The scrambled tofu was inedible, the toast wasn't toasted and it is extremely overpriced for extremely terrible food.

Food was stunning as usual, staff was very friendly. Quick service from getting our seats to the food being served

I had a great time during lunch. Everything arrived hot and delicious. The food arrived quickly. The waiter was lovely and friendly. Food was reasonably priced for what you got. The menu had lots of choices.

The staff are always very friendly and helpful. Even though my favourite calzone the New Yorker isn't on the menu anymore they are always happy to change a few ingredients to make me one, and never make me feel like I'm being awkward. The level of customer service is amazing and I would happily recommend this specific Frankie and Bennys to everyone.

Perfect food and portion size. Excellent fast service and lovely staff

First time trying the brunch menu. One of the best things that F&B has come up with in a while. The pancakes were delicious, the NYC breakfast was also delicious. And to top it off, the staff were incredibly friendly, efficient, and attentive.

It's great place to enjoy with family and friends

Used to be great but today the staff didn't have any knowledge about allergies which was shocking. The staff was also very rude. Disappointing.

Never have I once experienced rudeness in my life like this. I ordered a just eat collection from Bird Box which is inside F&B. I went to the area to wait and I just wanted to check I was in the right place. Stood for ten minutes looked at and ignored. Waitresses milling around wiping tables and straightening menus. I went to the bar to ask and the young lad said no problem I’ll sort it out. 15 minutes later someone put the order in my head without a greeting, an apology. Disgraceful. The food was delicious but bird box will fail relying on the staff in Frankie and bennys to deal with.

Always worth a stop at the Metro Centre. Jenny was served us was superb. Couldn't do enough.

Jenny helped us when we wanted to change our order. Really helpful.

Really attentive service from Annie. Made our little one feel really special. Thanks and see you again soon

Jordan was a great help, quick and friendly service and good breakfast choices!!

Dinner while MetroCentre shopping. Fast service, dealt with allergy very well. Will visit again

Jenny was fab- very friendly and helpful. Thank you!

Got served by Jenny, fast service, lovely conversation, had a fantastic lunch!

Lovely breakfast as always. Jenny was great server too! Will go again. Thank you

Lovely food and a special thank you to Jenny. She was awesome!!

Had a great, quick and easy meal today. Annie was lovely and service was exceptional. You can clearly see the team work together, from the bar to kitchen and staff on the floor. Thank you.

Great, friendly service from Jenny.

Long wait bad service mediocre restaurant

Great food and atmosphere, server was extremely friendly and welcoming

Love the layout of the apple crumble, everything was great

Jenny was so lovely & attentive. She suggested we tried the hash brown type bites & what a choice 😍 they were amazing!

Jenny was a pleasure didn't take to long to take order and food was quick and tasty

Jenny was very friendly and professional. Recommended the beef brisket hash for breakfast and I was not disappointed.

Jenny was very professional great service lovely young lady

Great options and knowledge on dietary requirements

Our server NAT was very welcoming and took the effort to get to know us and even got into a funny conversation regarding my Carry On Film T Shirt I was wearing. She was polite and efficient and a great credit to the company.

Very nice food and great service for our waitress Annie.

My family and I recently had the pleasure of dining at Franky and Benny's (Metrocenter), and it was an experience worth sharing. The food was fantastic, but what truly made our visit exceptional was the outstanding service provided by our server, Jade. From the moment we walked in, Jade's warm and welcoming demeaner set the tone for our meal. She was attentive, friendly, and had an incredible knack for making us feel right at home. Jade's recommendations were spot-on, and her knowledge of the menu helped my kids make some great choices. The food itself was superb. Every dish we ordered was delicious, from the appetizers to the main courses. The flavours were rich, and the portions were generous. It's clear that the kitchen takes great pride in the quality and presentation of their dishes. However, it was Jade's stellar service that truly elevated our dining experience. She was quick to refill drinks, check in on us at just the right moments, and her genuine enthusiasm made our meal even more enjoyable. It's rare to find a server who makes such a positive impact, and Jade did just that. In conclusion, while the food at Franky and Benny's was great, it was Jade's exceptional service that made our visit memorable. She is undoubtedly the star of the show and made our family dining experience stand out. We will definitely be returning, thanks to Jade and the wonderful meal we had.

server - jenny she was lovely and very good at her job

Absolutely shocking prices .. lasagne £16 no salad chips on its own won't be going back

Second time here food isn't good at all. I don't recommend anything. Avoid nandos is next door allot better

Delicious food, friendly staff...perfect evening

We had a margherita pizza each. It was very dry and salty and the topping was minimal to say the least. Atmosphere was downbeat and only a handful of customers in, Tuesday 16:15. Whilst paying the bill was informed it had been taken over. I for one will never visit again.

I don’t usually write bad reviews but after my visit on 28th may, I am absolutely appalled. The server we had, curly hair, didn’t get her name (why no name badges?) was extremely rude and patronising. My dad asked for a ‘normal coffee’ which she responded “you’re going to have to be a bit more specific than that, hun”. I was taken aback. To which I replied, “an Americano? With milk” which the server responded “yeah, I know”. Why all the fuss then? My mam had asked for a side, in which the server told her to wait- again, taken aback by the servers attitude. Once the mains arrived I asked for a salad dressing, which seemed to be a big ask. The food was average, overpriced. During the meal there was no check back, table was not cleared once we finished our food, and we were not asked about dessert. Clearly forgotten about, we had to chase for the bill. The floor was filthy, covered in food. Coming from hospitality background myself, there is no excuse speaking to a paying customer the way she did and I would suggest she receives some training in basic customer service and manners. Staff members lying down in the booths upstairs on their mobile phones, very unprofessional. It’s a shame as there are not many Frankie and Bennys in the area, and is our usual place for food, but after today’s experience we will not be returning.

Had the breakfast menu.. I ordered the traditional. I've uploaded a picture of the food as it was scant on the plate so felt more like a kids portion. My bacon was stone cold and my partner had a hair in her food. Couldn't fault the service or staff. Food arrived quickly and they were probably the best part of the experience.

Had a last minute date night tonight after a busy day at work for both of us for a Saturday we hadn’t eaten. So off to the metrocentre we went. Now Frankie & bennies you get what you pay for food wise it’s standard not Michelin star. However I have to say the staff today were amazing I have a food intolerance that isn’t part of the top 12. Onions and garlic (yeh I know right the bases of everything) however when I explained the way the intolerance works alongside Ulcerative colitis the server was amazing. I know my limits for fodmaps. Today the server went above & beyond and I’m so sorry I didn’t catch her name. She took options of what I wanted and then went to check the ingredients in every part of my meal. I fancied pasta and I knew I would be limited. But we went with it and I was able to eat the mac & cheese with no problems. I also ordered the loaded skins with bacon. The spring onion I can eat the green part of the spring onion and she noted this down. So that I could eat them. Husband had meatballs to start and he said they tasted nice. He then got the chicken burger and to be honest with everything going on with me it’s no wonder she hit the wrong chicken burger on her pad. Once we realised this they asked twice if he wanted the BBQ sauce and he said no. We had no complaints it is what it is. When it came to the bill she nicely took off 2 of our 4 drinks which essentially half priced his burger. Which we weren’t expecting. Again so so nice of her to do without us asking. Atmosphere it’s a Frankie & bennys so it’s standard as all the others. There was a family next to us with little kids and it’s good it caters for families. Our food came piping hot and was delicious. Better than some of my Frankie & benny experiences. So thankyou to the server for checking every ingredient it’s made my week you went that far and were so thoughtful.

My autistic child has just went for a meal with her friends and asked for plain tomato sauce pasta. It came out with textures that she's not used to which is fine and she was just going to leave it but then she said she can't eat it because of her autism and then the staff overheard and started laughing. She got very upset and started crying. When she had left the staff then said thank god they are gone. It's not her fault she didn't like her food!!!!

Very good, fast friendly service.

Just wanted to say thank you to the staff for being so accommodating today, (2 staff in particular, who were taking care of us upstairs, one of them being the manager) for my sons birthday. There was quite a large group of family and friends gathering, and they were brilliant. Moving us upstairs, without any complaints. Listening to the chaos. Polite and attentive. The manager was absolutely lovely!! and just so happy to help. I will be calling back very soon to leave a little thank you. Thanks again. My son had a brilliant time :)

Brilliant service from Georgia Gourley. An absolute pleasure to have been served by her.

Amazing service, very cheap and very quick, extremely busy, sat at the top and there was hardly anyone up there, so it was very quick, amazing, delicious food.

Outstanding food and service. Very very helpful, polite and attentive. As a wheelchair user I must say they have the best help I've ever encountered. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

£7:50 for standard Fry up was quite lame, definitely didn't fill us up, years ago was worth More the price and bigger portions, our table staff was Very miserable and couldn't even look at us, she couldn't be bothered. Use to get couple of slices of bread free of charge unfortunately not now! Only positive thing was Table, floor was clean .

Don't normally do this kind of food, but it was my niece's day out. Food was fresh, good quality + delicious. Her hot dog was great quality meat as was my burger. I was indeed pleasantly surprised. Yeah I'd do it again.

Excellent food in a good atmosphere, service excellent also.

Food was luke warm and very poor quality for the price

Went for breakfast sitting and was quite good. Portions are quite decent for what you pay. Especially the big one breakfast which I went for..the girl with glasses (don't know her name) is amazing with customer interaction and is very efficient at getting food out ans service etc. She deserves a lot of praise!! Approximately 1000 on 19th January 2024

My Family and I visited here yesterday, We had been bargain shopping in the Metro centre and were Needing a sit down and some refreshments and food, The Staff were excellent and very nice and polite and showed us too a really nice table with a view of the Centre outside, The waitress was very nice and our drinks were delivered so quickly even that it was very busy we ordered some food and the food arrived very quick it was all cooked to perfection and lots of it we were very happy with the service and the staff were excellent , even when it was busy with other family's We left well fed and refreshed and will definitely visit again. This place and all of the Staff were perfect and priced very reasonable for the meals.

Food is service great happy and friendly alway busy especially Christmas time little bit on the expensive side for what you get but it's worth it 👌

breakfast stacker is unbelievable 😋

Good food and cocktails that came out quickly, great service from Jordan. felt looked after and nothing was a problem. :)

Below average food, service and cleanliness.

Service was ok, food poor quality for the price

Very expensive for what you get

Good food , great service 🫶🫶 Lovely waitress had to tip her 😊

The food was amazing! I will definitely order again!

I ordered the big one for breakfast and was not disappointed. I usually find the beans and mushrooms are tasteless in restaurants but not here. The service was great and the staff were very friendly.

Server was absolutely top notch. Very helpful. Thought the food was overpriced but it it was fresh and hot. No major complaints as I say just a bit pricy...15 quid-ish for a hotdog?

Just not for me anymore. The menu was unappealing, the food so-so. The waitress was friendly however.

Excellent service the best francie bunny's we have be too

Loved the service and the breakfast we've been served on Saturday morning. As we had to wait bit longer for a few extra toasts, eventually they put it on the house. Absolutely friendly staff and food was lush.

Efficient I mean wow lightening service, friendly without being pushy, the food was lovely and plenty of it we had planned on getting a desert but nope we were too full. The price was amazing especially for what we got.

Always receive excellent service food always been nice.

Went as a family to celebrate the end of GCSE exams. Lovely food and service! Pity the local ones all closed up mid-Covid. Worth the longer trip for a family family favoured treat.

Sides like warm but main spot on will definitely order again

Absolutely delicious meal and our waitress Jenny couldn’t do more to help it’s all about customer service and hers was spot on 5 * management should be proud she works there!! Thanku lynn