Frankie & Benny's in Plymouth

We were a group of 4 who booked in advance. We ordered two starters which came after about 20 minutes. One was wrong but we decided to take it as we didn't want to wait another 20 minutes. Our order for mains was then taken after we had finished our starters. Quite a big order with mains and sides, but the waitress didn't write any of it down, which I thought was strange. We waited and waited, then enquired, and was told "we are very busy" an hour and 20 minutes after we had arrived and having watched a group of 20, who had come in after we did, finish their mains, I decided there was obviously a problem "they're just coming" I was told. I looked into the kitchen. Nothing was being plated up. A group of 4 sat behind us said they had been there for 2hrs and had not even had their starters. It was10 minutes until the Movie that we were planning to see, started. We decided to leave. I was going to pay for what we had had but the manager said "don't worry, it's our fault". When we left the place was practically empty and the waitress who took our order, had her coat on a was about to leave as were other staff. We were never going to get our meal, I don't think the order was even put through. I think that some of the staff had an early finish planned and whatever their plans were for the rest of the evening, it certainly wasn't working at Frankie and Bennys.

Alex was a lovely lad working very hard to ensure we had the best service possible. He coped well when there were some pressure moments and we feel he was an exceptional addition to our experience. Thank you Alex and we wish you all the best with your future at argyle. Hopefully F&B give you a payrise for how awesome you were 👌🏻

My daughter says everything was OKAY 👍 Good choice of meals and great service

The food was absolutely awful, and the service was shocking; it felt like a complete waste of my hard-earned money. Won't be returning anytime soon

We had a good time at Frankie and Benny’s. Our server Alex went above and beyond regarding the service he provided. He was very professional and even when he was already busy, nothing was ever too much trouble. Definitely a credit to the team. Well done Alex 👍🏼

Firstly the Canadian waitress is kind and bubbly and helpful and the managers very customer focused 10/10 we are regular and travel from south tawton to come here regularly and the service is always impeccable Thanks guys mr and Mrs Ford

Low quality food, not been there for ages and thought we'd give it a try, won't be bothering again, food standards have dropped, nothing special about the place. The staff were great, very welcoming and attentive, everyone had a smile on their face

Fantastic value for money breakfast. Which was let down by poor service

i ordered food lots of times, 3 times i a row ordered new york cheesecake the cake never arrived and didn’t get the money back really disappointed of the service, i mean if you didn’t have the cake tou could at least send something else instead of charging me for the cake and didn’t get anything

Amy provided very attentive service

Amazing service ,and great food

Amy was very helpful - lovely to speak to

Dined here a couple nights ago and we were left disappointed. The service was terrible we waited nearly an hour for our food and the waitress (not her fault they clearly didn’t have the staff to cope) only visited our table twice. We then had to wait ages to get dessert. When we arrived we mentioned we had a 40% voucher which we showed to the host and server before we even sat. We were offered the Christmas set menu and were assured that the voucher would still be usable. Once we got our bill we went to use the 40% to which the server said we couldn’t use due to the set menu even though we were told otherwise if we knew this we wouldn’t have chose that menu. We wouldn’t normally complain but the overall experience was so disappointing don’t think we’ll be back Date of visit: November 202

We had to wait 70 minutes for our meals, when meals arrived we were very disappointed. I complained about the time we had to wait for our meals, they did give us discount. We won’t ever go there again…

Great food and great service. Can’t wait to come here again

Amy was a fantastic she did everything to keep us happy

For a birthday treat for my son, we came  to Frankie and Benny's. We had a Lovely lady named Amy serving us  who was really kind. I would definitely suggest this place to anybody looking to eat out.

Amy has given excellent service.

Amy was really helpful, she was very friendly and welcoming. 5/5 would come again.

amy was wonderfull loveley service

Amy was a lovely server, my go to restaurant when in Plymouth

Fab service from Amy tonight enjoyable service

fab service from Amy really welcoming and friendly.

Great food and brilliant service by Amy!

Great steak! Brilliant service by Amy!

Amy provided fast and friendly service. Will certainly come again. Thanks

Good food, great service from Amy

Amy was fun and good hostess. Food was OK.

Amy, was friendly and accommodating.

Great food and Amy the surver was very attentive

Amy was very lovely and made us welcome

Wasn’t busy when we entered having booked. Despite having two young children was 20 minutes before we could get kids menu left 5 minutes later. Signed up for app and even had free main meal code never redeemed. Lots of space despite this given a table so wobbly they must know it is faulty. Only on leaving did the waitress come over so said we were going elsewhere. First and last visit.

Brilliant service Amelia J was fantastic, made the experience even better.

Amelia served us today and can quite honestly say she’s the best waitress I’ve ever known. Friendly, fun, and absolute asset to Frankie & Benny’s.

We were celebrating a 30th birthday, with six people in our party, including a child and a baby, and had reserved a table for 5:45 PM. Upon arrival just before our reservation time, we were informed that no suitable table was available to accommodate a high chair. We were given the option to either wait 30-45 minutes or sit in a booth, which meant our 1-year-old would have to sit on the seat. This proved to be a challenge, as she was restless and wanted to crawl around, making the experience stressful from the outset. We placed our order at 6:10 PM and were told our food would arrive within 20 minutes, which we understood given how busy the restaurant was. However, our drinks didn't arrive until 6:40 PM, and they were incorrect, so we had to send them back. When we finally received the corrected drinks at 7:00 PM, they had been sitting at the bar since the incorrect order was returned, so the ice had melted, resulting in watered-down drinks. At this point, we still hadn't received any food. We politely asked a member of staff to provide an update, and 20 minutes later, a manager informed us that the ticket machine was broken, and our order hadn't gone through. While we appreciate that technical issues can occur, it was highly disappointing that this was not communicated to us sooner. By 7:45 PM, after having waited for over an hour and a half without receiving any food and with incorrect drinks, we made the decision to leave. The whole situation was frustrating, particularly as we had young children who were tired and hungry. We left the restaurant feeling dissatisfied, upset, and hungry. Unfortunately, this experience has left us with no desire to return, and we will not be recommending this restaurant to friends or family. I hope you can take this feedback into consideration and look into improving the service for future guests. We would appreciate a response to address this matter.

We had reserved a table for 6pm. We were told on arrival it was half an hour for food. It was really busy , but we ordered quickly and we were told twice food was on its way. After about an hour and 15 we were told that the had an issue with the ticketing which had caused a delay but would be given a discount. We ordered another round of drinks and kept being told they would arrive too. A couple who arrived some time after us received their food before us, just on the brink of leaving after 1.5 hours food arrived, but I think everyone was pretty over it by this point. Disappointing more so for our son who was celebrating his birthday. If the problem had been explained earlier this would have been a better solution, we could have taken the decision to move on.

i didnt collect this im disabled and asked for delivery im waiting for refund

Arrived on a Friday night just to have a drink with 3 other friends prior to watching a movie and communicated this to the waiter who sat us down at a table. Another waiter then moved us to an another table “bar table”. After waiting 10 minutes for someone to take our drinks, no one arrived so we left. It was empty at 20:20 so not sure what was going on. Another national chain destined for failure!

Ribs & sweet potato fries were good. Will order again. For me, the cheesecake & tiramisu were a little disappointing.

Maya was such a great server, she is so lovely!!!

our server charlie was wonderful. nothing was too much hassle, and he was attentive and friendly.

Basic and limited menu, basic food and poor service. Place was half empty on a Friday evening yet our two course meal still took over two hours to finish due to slow service. Food was lukewarm, very basic and definitely not worth the price we paid. Also got charged an extra £1 for a couple tablespoons of BBQ sauce!!! Has completely lost any sense of atmosphere since moving to what is supposed to be some sort of New York dinner. Gone are the hearty Italian meals, it’s now barely microwave meal quality. A real shame as was a decent place a few years ago.

Danny was amazingly helpful. Good was perfect. Thank you helped make our trip to Plymouth even better.

Danny was a great waiter, rushing about all on his own, seemingly at every table simultaneously. Very polite too.

Dined in today and had an amazing experience. Many thanks to Amelka, Mya and Patricia. Food, service and drinks were all 10/10, spot on. Would highly recommend.

What an awful experience. Very slow service, waiter missed a meal off the order. It was eventually rushed through but came out burnt. They were turning people away despite every other table being empty. They didn’t seem to be able to cope with the few people that were in there though. Very expensive for the quality of food and portion sizes. Won’t be returning!

Amy makes a great Americano! Ty 💜

Fantastic service mya was amazing 🥰

Me and my boyfriend went there for a meal on Thursday night and it’s was amazing, we had this new girl who’s only just started called Molly and she was wonderful couldn’t do more for us which we was thankful for. She made the night amazing and was nice to talk to. 👍

Good food with great service thanks

Came here for my birthday evening with my friends and Amy and Monika made it a special evening. Good food and company. Great service thanku x

Really poor food, surely a chef should be able to cook a medium steak, had to be taken back to the kitchen as very rare , when returned still blood running all over my plate, and unable to cut, chicken pasta dish, with 3 small pieces of chicken, cheese and tomato pizza, with hardly no cheese, very rare do we complain about food, but we had to on this occasion, not a good experience

Amy our server was very helpful and attentive and worked very hard to make sure everybody in the restaurant was taken care of.

Our waitress Mya was absolutely amazing! Friendly, helpful and we can’t wait to go back and see her again! Great food - well done Plymouth store!

Amy was an amazing server, she was so nice and friendly . The food was amazing and very happy with it .

We left very disappointed with our meal: A steak that was requested medium and served very rare, then supposedly put back on the griddle but looked no different when it was re-served. A pizza with a tiny sprinkle of cheese which was then taken away and more cheese was plonked on top. Chicken Pasta dish with 3 pieces of bite size chicken.By this point, I’d lost interest in the meal and gave up. Overall the worst meal I’ve had there which is a shame because a few years ago I used to think it was a fair meal for what you paid. Sadly that is not the case now. Avoid unless you want to end up with being ripped off for a poor quality meal. Next time I’d rather go McDonalds… and that’s saying something!

We popped in for some post cinema food. The fettuccine bolognese was surprisingly tasty, although it’s a chain restaurant the food was very tasty and well presented. The service was really good, was greeted on arrival and seated in a nice booth. Kids were provided with a colouring pad and crayons. The atmosphere was great and child friendly. Nothing was too much trouble. I had a meal in a well known Italian restaurant a few nights ago, the food & the service in Frankie & Benny’s was far better. Thanks to Mike & the team.

Lovely friendly welcome.Great food,our evening was made all the more special by our outstanding server Ash.Would highly recommend.

I used to enjoy this restaurant I have not been for years. Went on a Fri for a birthday meal. Children were happy with the pizzas. The steak was fatty with no flavour. The burgers pink in the middle did not looked cooked. Customer service was not great waited a long time for orders half came out then waited a while for the other part of the order. Not the same atmosphere that it did have

AMY is an amazing front of house staff member!! She greeted us with a smile and checked on us when our food arrived. She really is a lovely person and hard worker. It was my first time here at the Plymouth Frankie and Benny’s near vue cinema and I will definitely be back! Thank you Amy:)

Great food, fast and amazingly friendly service from Amy! Couldn’t fault at all.

Garlic Bread Missing on Pasta Meal Deal not happy have submitted a refund but would only be for the Garlic Bread

Amy was amazing on our visit to the Plymouth branch. So lively and engaging. Couldn't do enough for us.

Our Server Amy was amazing what a personality and couldn't do enough for us. Worth her weight in gold. Food was brilliant and all allergies were catered for. Thank you

We had Amy serve us and she is fantastic lovely lady couldn't do enough for us even helped with my phone. She is deffo an asset for this place many thanks all lovely experience. 😘

So I'm still sat in the restaurant and after over an hour our door arrives and the chicken pasta dish has no chicken in it. The waitress we had was very apologetic and worked to get it sorted and we got a free round of drinks However something is wrong here as many parties were getting up and leaving after a looong wait.

Food come out fast that’s after they came out 15mins after taken order to say something sold out! Eat food then had to wait 40mins for them to come back and clear table (they didn’t ) just asked if we wanted the check! We said never mind we didn’t want deserts (shocking service) we just asked for the check.

Went with my kids for mothers day. We had a reservation so were seated and served promptly. We all love the italo American style food and desserts. Good value for money as well. No complaints

We are currently 1 of 2 tables in the restaurant and yet it has taken more than an hour and a half for our food to arrive. I can see the kitchen from our table and the chefs are stood there on their phones. For a restaurant as popular as this, it should not take this long for service. It’s unacceptable.

We have been sitting at are table for an hour waiting for our food we are all currently sat on our phone I don't normally complain but when there is only 2 tables sat down to eat and the chefs are stood talk and walk up and down to get drinks its unacceptable the service is slow

Maya was very polite, helpful and very happy! 10/10 service from her, would come again.

I had three service people Amy and Danny and Ash they were professional very friendly and made our experience a brilliant one food was great as well

Thank you Mya - we had a fantastic time at F & B Plymouth

Mya was a very good waitress and brought us all are food and drinks very fast happy to come again

Harmony (lass with short black hair) accepted us in even though it was fairly late on the evening and made us feel very welcome. I feel the staff on Sunday went above and beyond all things considered, so thank you and they are all greatly appreciated

We visited with our family and had a really tasty lunch. Amy was very friendly and very attentive. Always a pleasant experience.

Our server Amy was so helpful and friendly. Food was awesome as always. Whenever we come to Plymouth from mid Cornwall we always come for food! Thanks for another great visit, especially Amy for being so smiley!

Amy delivered superb service for our meal this evening. The food and atmosphere was great and all the staff were attentive.

Food was delicious and flavourful. Lots of choice on the menu and from the summer menu to choose from. Our server, Amy was very attentive and friendly. Would definitely return and recommend.

The food was delicious and flavourful. I had the arrabbiata pasta and I would definitely order it again. Lots of options on the menu, so you will never be short of choice. Our server, Amy, was very friendly and attentive. Would recommend to anyone.

Pleasantly surprised with the quality of food and the service was brilliant! Hats off to Amy for friendly and professional service.

Amy was an absolute star. 10/10 to Amy :)

Amy was the best. Great food and happy atmosphere.

Mya was our server tonight, quick and friendly service from her. Made us all feel welcome and great atmosphere! Will be back 🫶🏻

Quick service, clean restaurant

Brilliant service from Mya, quick and very friendly, great atmosphere!! I will definitely be back!! Was a very lovely meal out with friends 🫶🏻

Lovely meal, Mya was wonderful at making sure we had everything we needed and were happy with our food.

Amy was great. Food was delish. Good atmosphere.

lovely meal great atmosphere, served by the lovely Mya she was so lovely made us feel so comfortable! thankyouuu!

Came in tonight before going to cinema. Family was served by Amy, very friendly, great service :)

The waitress Amy was very attentive and had a positive attitude.

Amy was our waitress she was lovely :)

Lovely food, Amy served us very helpful

Great service from Mya, very friendly, food was lovely and fast service.

Mya was absolutely lovely and we had a wonderful time here! Great service, being able to use a taste card was lovely. Would really recommend the new hot honey burger! :)

Although the serving staff were excellent and attentive, any notes on our food preferences were totally missed by the chiefs. There is definitely a big communication problem, luckily, nothing serious came from it and the orderes were changed quickly after the mistakes were highlighted.

Mya was very efficient and welcomed us with a smile. Dealt with an allergy very well from one of the ingredients on a dish we ordered. She should be proud.

Mya was a great server, very friendly and kind

It was amazing we ordered the cookie jar ice cream and were served by Alice I think that her name ( I lost the recipe) (I know it begins with a) but thank you it was the cherry on the cake for our date

Great food lovely staff our waitress Mya was amazing