Frankie & Benny's in Wakefield - Phone Number, Reservations, Reviews

Great service by Ellen despite being really busy

Great meal, food was delicious, I had the dirty dog and I highly recommend. We were accompanied by Tina and Brodie both lovely ladies and were very friendly. I will definitely be back.

Brodie and tina were great. Nice and friendly service. Food was amazing. Definitely recommend.

Visited here with a large family group and all in all enjoyed our evening. The starters were very good and seating is comfortable and lighting too. The mains took much longer than we’d hoped and the pasta was a bit bland however management did compensate a little for that and server Christian was very accommodating and friendly. Would happily visit again but hope the service can be a bit quicker and pasta have more sauce.

Food sub standard, service ftom manager appalling, seriously needs yo learn some customer service skills.

Great food however music a bit too loud..

There were only two tables when arrived. There was two cooks behind the line, a server and the manager. We were seated quickly and our food and drinks order taken without problem. However, our food started to arrive before our drinks. We were missing a meal, this was pointed out to the manger, who spoke to us in very rude and abrupt manner. Her lack of customer service skills was hilarious to behold. The food was cold and the service wad terrible. The server could do nothing but apologies for her managers terrible behaviour. I would recommend that you do not eat here.

Thank you so much Holly, lovely quick service and very friendly.

Service was very slow, 15 minutes for drinks order than another 15 minutes to receive them; food tasted like it was microwaved and pasta was watery. Loved Frankie and bennys aa a child, will not be going back.

Very good food, very nice service, especially the waitress Holly.

We are here for my birthday Holly served us she was fantastic

All staff are lovely and friendly and funny but this one particular lady who was due to finish at 4 served us at 5 past 4 with a big smile on her face despite having a really busy shift and not having a break #legand

Awful Everything was messy. staff didn't care.Food wasn't fresh. The taste of food was completely different from other frankie and benny's. Too much stain on the glass and when we asked for straw they said sorry we don't have. We ordered a seasar salad but they said sorry we don't have!!!

Regarding the food the bacon was cremated. Sweet potato fries looked like the fat needed changing. Meatballs were cold. Asked the server before we ordered if they were doing the 30% off vouchers which she said yes. Went to pay and it was a no because it was a Sunday before bank holiday. Not great. Won't return

Great service by Elaine, garlic bread, so thin became almost a crisp at points. Rest food very good.

Excellent service gluten free friendly and people like us with an allergy

Holly, Jamie and Shannon were truly amazing. Even though it was very busy they ensured they made time to create a great experience for me and my family. I Would highly recommend coming here as im always down for a carbonara as its Holly’s favourite too! Great recommendations for our desserts, the cheesecake went down a treat!

Holly was lovely. Was very helpful with the menu and using discounts. Was kind to my friend who was celebrating his A-level results. Cookie jar sundae was delicious.

Holly was great from start to finish! Very welcoming and great with the kids. Food was great as always! Thank you!

Was here for a birthday breakfast with the girls. Assistant manager Mathew served us. He went above and beyond in his service. Very very good x

Holly was great very accommodating with are fussy children.

We had a lovely meal served by our lovely server Holly.

Great service from Jamie and lovely food

Excellent service from Holly such a lovely girl who is always so welcoming :) good was lovely and very fast.

I usually come here for breakfast and it’s always very nice. I would recommend anyone to come here. The staff are friendly and it’s a great atmosphere.

My son said, "That food was very good!" lovely food and great service. Thank you!

Lovely food, fast service and welcoming atmosphere. The staff are friendly (they can't do enough for you) the food is tasty, fresh and flavourful. Definitely one of our family favourites

Family meal this evening and waiting on us was Tara who was exceptional Great customer service and looked after each and every one of us Food amazing great atmosphere Again Tara Was amazing ❤️

I was served by Ellen this morning, she was incredibly friendly and kind! She really made an effort to stick around and have a chat with me, she really put a smile on my face! The chefs were also super friendly, thank you Ethan for the food!

Good food, and amazing service from Holly 😊

We've visited a few times but last week we were served by Brodie. She was so attentive and made sure we had everything we needed. We could see that she was going above and beyond, seating guests, completing drink orders, serving us as well as other guests and making sure everything was to standard. Best service we've had in a long time

Great service and food! The summer offer of the brooklyn bundle was a fantastic deal for a family of 4, thanks to Holly for suggesting this as an option!

Jamie was lovely came 10 mins before mains my partner wanted breakfast and I wanted a burger he was very accommodating and put our food through so it came at the same time

Thank you so much for really nice meal and Holly was a really good waiter and tended to everything we needed thanks a lot!

Holly was an amazing server. Food and drinks service was quick. Good experience all round

Severs was great food was great

Good selection of food and beverages. Our server Francisco was very attentive and polite. Would definitely eat here again!!

Appalling organisation and service. I do understand busy kitchen and waiting for food, but waiting for 20 minutes to receive menus is not acceptable.

From booking a table to been seated, ordering to timely arrival of tasty food. Service has definitely improved. Prices not bad at all.

Came for a lovely meal last night at Frankie and bennys, had a wonderful sever called Brodie, nothing was too much for her, she was very attentive and really friendly, she’s a credit to the company, we will be back again for her!!!

Frankie & Benny's is always a great place to eat - friendly staff, great atmosphere, quick service and delicious food, a very stark contrast to the TGI Friday's opposite which is horrible. We had the strawberry cheesecake for desserts as recommended by our server Holly and they were very refreshing and nice! Highly recommend for a night out or post cinema meal!

I expected more, maybe my mistake. Vegan bean burger - patty itself tasted okay but bread was dry & far too much hummus & mayo that you couldn't hold it. No sign of salad Sons meat burger, just meh!

We went at 11am for breakfast, the staff saw we were struggling with our autistic daughter and took our order straight away. I asked if they could do beans on toast for her and they obliged. They brought her food first without us having to ask, she soon settled once she was eating. As for our food we ordered 'big one' breakfast and to be honest it was. All the food was hot when delivered to the table and the staff very polite. A special shout out to Ellen who was was our waitress and knew how to help us with our daughter.

Visited for a family birthday, 2 adults and 2 kids who struggle to sit still. Very rarely go out as it’s expensive these days and tend to be more stressful than it’s worth. Had a great experience though. Food was quick, hot and tasted great. Staff went the extra mile which is rare these days and actually made me want to tip them. The ambience for a Sunday night was quieter than I remember and the lighting seems to have gotten brighter but I suppose this is personal preference, I would have preferred slightly louder music and darker environment. I had the chicken and ribs which was an eye watering £23 but to be honest, it was amazing and I was stuffed. We also had garlic bread with cheese and mozzy sticks for starters, perfect. The warm brownie with ice cream was a hit with the family. Will go back for sure once budget allows.

Great service from Brodie on our recent visit and she was lovely with our 3 year old. The hot honey chicken burger from the summer specials was really tasty and good portions for the cost.

Had a brilliant lunch at Frankie’s today! Was greeted by Tina and she was very welcoming and nothing was too much for her, she was great with the kids and the food was fantastic! Will definitely be coming again

Tina served us and went above and beyond for us, she was engaging with the kids and made our experience very enjoyable. The food was excellent and the service was fast. We will be coming back again !

Brodie served us and was so energetic and engaging with the children, they found her really funny. She was super helpful and very efficient.

Not long to wait at all. Was met by Brodie. Nice happy and polite. Tara was our main server well mannered well dressed and polite to us all. So refreshing to have such great service by a waitress. She took her time with us and was helpful in all manners. Great smile. Food was fantastic. A lady called Tina also dealt with us. Have to say the 3 ladies made the night going back because of them.

Very friendly staff especially Holly!

Went with family after a day out shopping at junction 32 and I was pleasantly surprised! The food was great and the waiting staff were extremely kind! Holly, the waitress serving our table went above and beyond to make sure we had a nice experience, she recommended I have the carbonara as it was her favourite and I must say it might be my favourite too!

I have loved my meal tonight, the service from Brodie was fab, she was quick to serve me and was very friendly. Ethan made an amazing burger which was quick and tasty. Definitely will return soon.

The food on the new menu is great. Really enjoyed what we had. Our server Holly was brilliant and very attentive. We couldnt decide what we wanted and she helped us pick. Gave us ideas and gave us time to choose. Definitely coming back.

Me an my partner came for lunch, we was seated and ordered the 2 course lunch menu with refillable drinks. Upon ordering drinks we asked if I could have Dr Pepper to which the server said yes, upon ordering my second Dr Pepper we were approached by a lady we presume was the manager, she was very abrupt n stated that Dr Pepper was not refillable n made out we’d read the menu incorrectly and had already been charged for the first Dr Pepper despite overhearing her correcting the servers mistake on our order. Wed have happily paid extra or ordered a coke instead. In our opinion the manager should have acknowledged their mistake and made us pick a different drink going forwards. Not charge us extra. We were unhappy with how we were spoken to and made out we was in the wrong when it was clearly a mistake on there end, we found this made us very uncomfortable n we will never return again due to the bad customer service we had received. on our way out we also heard another table had the same issues and were being refunded after we had already paid.

Did not have a long queue and was asked what drinks we wanted within 5 minutes of sitting down, we ordered the Brooklyn bundle which was good but had a flaw. The chips were a little bit cold but still warm enough to not complain. However, my friend was not pleased with them not having pepsi as a drink option. And tried insisting to a staff member (Holly) that they did, because he’s an idiot. Holly was polite and patient with our friend with his pepsi antics and as a whole. I would come again.

I believe now bao is part of this and they don’t turn up with food, don’t bother using them

Ellen and Tina- provided amazing service. Really helpful and welcoming. Nothing was too much. Great customer service Ethan the chef also made a beautiful beef brisket hash and tailored to my taste. Overall great experience ☺️

Amazing friendly service and beautiful breakfast, quick service, very accommodating.

Had a great breakfast today, with egg cooked to perfection. Great service from Ellen and Tina. Both very attentive and helped us ensure our food was exactly what we wanted. Thank you!

Had a lovely family meal here, food was great, cocktails amazing too. Our server Tina was so friendly and great with the kids which was the cherry on the top of a lovely night. Thank u

Food was deliscious and service was excellent. Love F&B in Glasshoughton, its my favourite eatery!

If you order food online please don't be surprised that your food comes cold or you are waiting a few hours. Staff is rude to drivers and treats drivers like a worse sort of people... Only English men are treated with respect. So the place become even worse now. Not even mention that your food is stored for all that time in a heater and it will dry completely. No words about the old lady in glasses and how she treats people... This is some mistake who works there. Rubbish!!!

What a lovely visit today , my food was lovely , the potato skins were so nice and the service was amazing , my waitress Ellen was so friendly and helpful I will be back !!!!

Had a lovely meal with family can't fault the staff absolutely amazing we had ellen who was a credit to the business, kids loved her

Ellen a waitress here at Castleford goes above and beyond when I come in for my breakfast. I love that she checks everything is done correctly and no cross contamination for my gluten free breakfast. I can relax and eat with out the worry I always walk out of there with a smile and it’s my go to to kick start my day

Great service from Ellen our server, she made the whole experience great, very attentive and friendly. Would recommend.

Really good service. Ellen was really great very happy and a great chat. Best waitress we have had

Fantastic Service by Ellen B the other day, friendly, attentive and a good laugh. Thanks for making our family feel so welcome, keep hold of her she's a star!

Would just like to say that Ellen was amazing - very helpful and such a polite, helpful member of staff.

Fantastic Service by Ellen B the other day, friendly, attentive and a good laugh. Thanks for making our family feel so welcome, keep hold of her she's a star! Excellent food also.

Great atmosphere and breakfast was lovely, Ellen and Tina where so friendly and welcoming, would recommend.

Dined today with my nan. We both really enjoyed our food. We both ate 2 courses from the lunch menu. It’s great value with good options to choose from. The restaurant is clean and run smoothly. Would definitely recommend dining here!

Me and my partner came for a meal this evening. We were greeted up on our arrival by a friendly and welcoming member of staff called Elaine. She asked us if we had any allergies and then showed us to a table. She was helpful and attentive, but also gave us space and time to enjoy our meal. The food was lovely, service was great and the food arrived in a timely manner. We would highly recommend and we’ll definitely be back again.

Our waitress Elaine was very helpful with my dietary requirements and explained what I could and couldn't have and double checked what the ice cream was made with

All the food ordered was great. Kids love the pizza. I really enjoyed the new BBQ chicken burger. My boys said their dad is the best dad because he makes us laugh, he plays fortnite with us, and we have Nerf wars! We never let him win though!

We love Frankie and bennies because they have plenty of options for my dairy allergy and all the waitresses give me games to play. My daddy is the best because he gives me the biggest cuddles and reads the best bedtime stories! (WO 4 years old)

Because he is tall and cares for us everyday

Amazing food and service for our early Father’s Day treat! The staff were welcoming and friendly and things there to build up dads on their special day!

My daddy is the best because he is very kind and gives lots of hugs when I am sad and he is a big strong man who will protect me

For the in house challenge, my dad is the best cuz he provides and cares for the family like no other dad, and before you mention it, he would definitely beat up all your dads. I enjoyed the BBQ chicken sandwich, was very well seasoned and the texture was ON POINT. Service was pretty good, messed up my order but fixed it promptly, no harm no foul. All in all, 8/10 experience!

Salad was fresh and wrap was well presented.

My dad is the best because he brings me to Friday night frankie and bennys for my favorite food which is crispy chicken nuggets and chips and don't forget the warm brownie with ice cream

Staff were really friendly when serving us, they constantly made sure everything was alright and the food came out quickly! The food was really delicious- highly recommend!!

Food was perfect and service was fast and friendly! Lovely atmosphere and some really good midweek deals! Worth a visit.

First class lunch. Service by Jamie was very friendly and welcoming. The meal was first class, was cooked to perfection and service was fast. Great value and service.

Terrible gluten free food. We popped in here after snowzone. Partners and daughters food was fab. I am gluten intolerant so had the gluten free burger, and it was awful, I couldn't believe they where happy to serve it. The burger was dry and over cooked the bun was one of the worst gluten free options I have had. I drowned it in tomatoes sauce and ate what I could muster, I was to tired to have to argue with the manager. I do not recommend gluten free at this establishment.

Amazing food amazing staff at Castleford branch one lady stood out called Elaine she was amazing with my kids

So we’re do I start! I was so excited to see a F&B still open and wanted to share my nostalgia with my partner who had never been to one of theses restaurants before. When we arrived we were eventually greeted by someone who was very miserable (as was most of the staff here) and they seated us. When they asked us for our order I asked for pizza, which they didn’t have, so half the menu was taken out. My partner order the ‘famous meat balls’ and I the BBQ chicken with onion rings and chips. When the food came out it was lukewarm, The BBQ meal looked like it had been thrown on the plate, with two tiny clearly frozen onion rings and such a small portion. My partners ‘famous meatballs’ were bland, and he said the flavour and blandness just got worse the longer he ate. Also a very small portion for the price we had paid. Over all the only positive thing I can say is that the food came out quick, but it seemed that was due to microwaving things. I can see why there aren’t any F&B’s left, they’ve gone so down hill! I won’t be in a rush to visit them again

Thoroughly recommended.. meatballs are a must..👍🏻

Matthew was so friendly and helpful

Went in to be greeted by the waiter with a face like a slapped arse unfortunately. Can't really tell who works there and who doesn't as half of them weren't in uniform. Wasn't particularly busy. Prices are fair in today's market I would say. Drinks took a fair while to make their way to the table, other staff equally unhappy as they're walking around etc. shame to see it so empty on a saturday afternoon when its so sunny outside too. Quality wise - The burgers were top notch. Really really good. I had the BBQ brisket fries which were great, my friends had the lasagna which they were impressed with. Food arrived very quickly. Overall - I'd come again as the food is brilliant and the prices are fair, mostly. Portions were decent. Would come again. Thanks all. Absolutely recommend BBQ brisket fries.

Food arrived quickly and was very tatsy, staff however were not very attentive and it took almost 30 minutes for the bill to arrive after I got up and went to find someone to print me it (Restaurant was not busy)

Wouldn’t recommend got there and male manager was great and friendly, once sat down got our drinks all ok then ordered food and was waiting 30-40 mins and other tables who came in after us got there’s within 10 mins once it arrived the ribs where burned and salmon meal was bland and rubbish mash was going to order a dessert but didn’t bother because of the previous waiting time then asked for the bill and didn’t get it until asking on the third attempt also a few hours after eating we are both not feeling well with mild diarrhoea

Been for tea tonight 11 04 24 food was lovely an 100 percent from the fabulous staff very attentive professional a great experience the manageress was super with us an tried everything with our gift cards which wouldn't work a big thankyou frankie an bennys

Our family of 5 really enjoyed our experience today. Our server Ellen was exceptional, providing friendly, efficient service, she was a real highlight of our visit from the moment we arrived and is a real asset to this restaurant. The food was excellent, arriving quickly and was all very tasty and reasonably priced. We have visited Frankie and Benny's many times but today's visit really stood out. Many thanks again to the team today.

Took my kids here on our way to a little family city break, really happy to go to since the one in our city has closed

Awful experience,long wait even though the restaurant was empty ,small portions of food ,very expensive Never again

Got seated at 11:15 am for an early dinner due to our 3 children were trampolining at 1 o'clock. We had to change the trampolining due to the awful service. Sat for over 1 hour and 20 mins awaiting food with over 7 tables coming in, getting served, finishing their meals and leaving the restaurant before we had even recieved the food. I questioned the manager and all he could say was... your food is on its way. Another 20 mins went by and it Still wasn't here. All my kids were really hungry and upset. The staff were not bothered and overall was a horrible experience. No more F&B for me.

Really nice! Child friendly, quick service, cool staff

Mixed feelings. Used to love Frankie and Bennys. But… it just doesn’t have the same vibe. The food is overpriced. The manager was fairly rude. And the whole experience was a bit meh. That said the girl who served us was great and super friendly. Drinks were cold. And they sang happy birthday to the table next to us, which was a nice touch.