Frankie and Bennys in Belfast

Went here for a meal on our first night in Belfast. The meal was average and typical of this kind of restaurant. This would not be my choice of restaurant to visit agin

My experience here was great! waiting time very short for food and the food it self was unbelievable our waitress provided amazing service very bubbly and funny her name was sharon. 10/10 recommend this restraunt!!

Had a fantastic experience at the frankie and Bennys restaurant on the Boucher road. I have a severe gluten intolerance and the staff went above and beyond to cater for me and steer me in the right direction. Highly recommend, great atmosphere!!

Durante una visita familiar a mis abuelos, ¡nosotros como familia visitamos el restaurante!La camarera Bernadette Creo que su nombre wad (Perdón si me equivoqué) era una encantadora dama que nos acomodó y fue excepcionalmente amable con mi abuelo, que es un visitante frecuente.Gracias: d

Stopped in here after the Titanic experience - good food - good customer service and the prices are fair. Staff are helpful enough - we were in during a quiet period so not sure what it would be like when busy. No complaints overall

Essendo in visita al centro commerciale più famoso di Belfast, abbiamo notato al secondo piano questa pizzeria che ci ha invogliata a consumare la cena. il locale si presenta subito accogliente con personale indaffarato e subito disponibile a mettere a disposizione il tavolo. Pizzeria popolare e super frequentata. Abbiamo scelto il classico Fish and Chips ed una pinta di birra. Agli altri tavoli abbiamo visto che la scelta andava prevalentemente ad Hamburger e pizze. Il costo è stato molto basso in linea con il locale e la clientela. Comunque è stata un'esperienza interessante da ripetere e consigliare.

Had a lovely meal in Victoria Square whilst out for a day's shopping. Staff were very friendly, especially Sharon who served us. :)

Comí en Victoria Square Frankie y Benny's por conveniencia ya que estábamos apurados. Nunca habíamos comido allí antes y es un error que no volveré a hacer. Cuando pregunté si mi hija podría tener una hamburguesa para niños, la camarera solo dijo que sí, no hubo problema. Ella no explicó que tienen 2 tamaños de porciones de niños o lo que estaba incluido con la comida de los niños. Tampoco me trajo el menú de niños para que yo pudiera resolverlo. Ella no me dijo que venía con 2 órdenes laterales y una bebida y postre. La comida era bastante suave y seca, pero comestible con un montón de ketchup. Ella finalmente produjo el menú para niños cuando estábamos considerando el postre (mi hija quería que tuviera crema). Fue entonces, me di cuenta de que nos habían traído la hamburguesa para niños grandes, sin uno de los lados y sin la bebida. Cuando pregunté si podía pagar solo la hamburguesa (no la comida, ya que no habíamos tenido el resto), me dijeron que era el mismo precio. 7. ¡99 para hamburguesas sencillas para niños y algunas papas fritas! De Verdad? ! Le expliqué que no nos habían ofrecido los otros artículos al hacer el pedido y que la camarera repitió que era el mismo precio. Comida realmente pobre y servicio al cliente. No volveré.

We very rarely go to Frankie&Bennys; as I am not really a fan,but we could not find any chinese buffets so we ended up in Frankies,,Food wise we ordered two lasagnes,two chips and a garlic bread ,the food was very tasty and the service was excellent,we would come back in the future.

On a recent visit to Frankie and Benny we were shown to a table straight away. The young girls who were waiting on the tables were extremely efficient and very pleasant. The food was very quick to arrive and very nice. Would definitely visit again

Was here today for a quick lunch.

while never before any problems or complaints and staff are always brill and friendly . The Veggie burger needs sorting. Portobello mushroom ✔goats cheese ✔salad✔but come on .... an uncooked half a red pepper noooooooooo .Please go back to the old veggie burger.

Supposedly based on an American hamburger joint, it is a little bit disappointing. The hamburgers are somewhat overcooked, the fries are mediocre at best, and they serve Pepsi rather than Coca-Cola (personal choice).

He fui a esta Frankie y Bennys varias veces, y siempre soy saludado por el personal que presta gran atención.

Llamado antes de ir a cine como nuestro bar normal había cerrado su cocina temprano. Ha sido un pocos años cené en Fraknie y Bennys y ahora sé por qué. 2 platos principales y un postre compartido. Los platos principales pedimos mi pareja y yo pedimos una pizza de pollo/rib. La Pizza en la pantalla cuadrada parecía, pero mi compañero dijo que estaba bien, el combo era pobre del pollo había más grasa a la izquierda en el lado de la placa que había para comer pollo real, las costillas altas bien. Tuve que pedir patatas fritas en el lado ya que no vienen con el plato frío y fuimos muy rápido. El postre fue grandioso como el té, las bebidas frías después eran terribles (tango) era tan débil que no podía ser bebido. Entonces el golpe asesino, 50 libras! ! Sin duda demasiado caro para lo servían, no volveré y le avisa de amigos/familia el mismo, no disfrutar de críticas negativas de cualquier cosa en mi ciudad, ya que es necesario promover lo que tenemos para nuestra siempre creciente del turismo, pero esta fue la excepción. Sólo positivo ya que siempre debe terminar en un positivo era la camarera era muy agradable y atento.

Llamado para el almuerzo con bocado de mi hija menor, que puede ser bastante temperamental a veces pero topamos nuestra suerte. Estamos recibidos por Jeff y él no podría haber hecho más agradable nuestro almuerzo. Mantener mi hija. de ocupado con globos y jugando Cu cú!!!! con ella. No puedo dar el crédito. chico lo suficiente. Definitivamente un lugar que. vendrán más pronto que tarde. . .

He estado aquí un par de veces, y para ser sincero, no me gusta, pero otros no, de ahí que terminó aquí. La comida era horrorosa. Claramente preparado mucho antes y de dumping en un plato rancio y horrible. La camarera era pobre, el director se disculpó mortified. Yo no quería un reemplazo, y nada gratuito que ofrecía. En la justicia que no cobraron por ese tema en particular, pero es lo normal. El resto de la comida fue terrible, pero me sentí mal y no quería enviar que volver. Sólo con hambre.

Nos marchamos no tienen gluten opciones gratis y tenían mucha variedad. Primera vez en años he tenido una hamburguesa con gluten bun sesame que sabían como no gluten bollos gratis (Sé de lo que me falta, ya que tenía un diagnóstico de enfermedad celiaca en 30) delicioso. Pedimos una copa de vino y nos dan una generosa porción. Ver foto.

Después de un reciente viaje a Belfast con un grupo de amigos que están gerentes / supervisores en hospitalidad, nunca hemos estado tan impresionada con el servicio y la comida como nosotros en este restaurante. Una camarera en particular tuvo el atrevimiento de reír en...

Tricky to give an objective review just a week before Christmas! The restaurant was very busy and the staff were all working hard ( and dressed in festive attire!) The starter of cheesy garlic bread arrived quickly, the bar drinks seemed to take a very long time but the bar was busy! I ordered fish and chips... lovey battered cod but peas were cool as were the chips. Grandson also had cool chips as did my husband with his very good burger. The chips were quickly replaced when the staff were informed. This is a large busy fast food restaurant so it wasn't particularly relaxing. We were not offered a desert menu or a coffee menu!

Brilliant staff in the Boucher road restaurant! Member of our family has a severe nut allergy and the staff went out of their way to check the food was suitable and even cooked it separately. Great service! Food was also good and restaurant was spotless!!

I went in for lunch but I ended up ordering from the lunch and evening menu. The staff were helpful and didn't mind the lunch menu is cheaper. The lunch menu is very cheap starters are £2,50 and mains for around £6.95. So we ordered two starters, two mains form the evening grill (a full rack of ribs with chips, corn and cold slaw and 7 0z steak with chips and onion rings), two desserts, two extra garlic dips and a coffee. The total bill came to £52. When leaving staff were very nice and they give two FB vouchers one for £10 of are next bill and one for 20% off are next bill. The restaurant was clean and quite busy for the time off day. The food is cook were you can see it which I always like and there was plenty off staff to serve you. All in all if you want fast Italian style food with a grill options this place is cheap, clean and provides fast service and good food.

58.90 € pour trois couverts. Installés rapidement avec prise de commande efficace par Josh.Plats sympathiques : pennes avec champignons et poulet, salade Brooklyn, et Pizza.Seul bémol : bruyant ! il n'est pas nécessaire d'avoir une ambiance bruyante pour être moderne

Staff friendly got served quickly but food awful no wonder it's closing. Burger tasted defrosted and guppy, luke warm in middle looked worse that a McDonald's burger wife had a so called chicken wrap with hardly any chicken. Would not recommend going again

Chef would need to know the difference in making an omelette and scrambled eggs. Scrambled eggs is not an omelette cut up on a place. Different recipe. I had breakfast and I ordered scrambled eggs - they were dried up and I could not eat them. Toast was ok but would have preferred white bread and was not given a choice. Coffee was ok. Best part of the time was the service - Christine - worst part was almost £10 for a breakfast I had to poke through.

Excellent food and service and special thank you to Geoff. .Credit to the restaurant .pleasant and courteous

Visited on a Sunday evening and the place was totally packed. Very noisy and not the place for a quiet romantic date. Kids loved it though. Food was adequate, standard fried fare and on the expensive side. Service (very attentive) was probably the best bit about this experience.

Service and staff friendly and lovely interior.But the Food was awful, processed burgers, frozen chips. Couldn't eat the burger, the worst burger I have ever had. V disappointing

Tonight was date night with the missus at Frankie and Benny's Dine in the Dome at Victoria Square!! We arrived at Frankie and Benny's around 6.45 this evening and relaxed over a drink whilst we looked at the 3 course menu for our special Evening meal in the Done at Victoria Square. We were escorted to the Dome by Justin the manager. On arrival there was a glass of Prosecco each, which we passed as we were both driving. We shared the starters of garlic mushrooms and Calamari. For mains we had the salmon and haddock fish cakes with fries and peas and chicken parmigiana which was served with garlic fries and spaghetti. The meals were tasty and portion sizes were big but I felt the chicken batter was a touch salty. For dessert we shared the banoffee basket and cinnamon waffle crunch. These were rich, creamy and sweet......The Dome was elegantly decorated and there was entertainment provided by a DJ spinning some chilled out tracks and songs from yesterday year. There were nine other couples enjoying the evening. The staff were fantastic and very courteous. What a fantastic experience in a truly remarkable venue!!! Well done Frankie and Benny's and Victoria Square.

Enjoyed my time at frankie and bennys.. Staff were lovely, food was quick.. What's not to love :) ill be back

First visit to Frankie and Bennys...great service, only had to wait a few minutes for a table. The food was served promptly by a very pleasant waiter named Ricky. I had the chicken pitta, husband had pasta. Both dishes were delicious. Followed by ice cream also very good. Overall a very very pleasant first visit. Will definitely return here. Good value also.

I have never visited as I thought the prices were really high, however visiting it for lunch I realized I was wrong! The food was great and reasonably priced, and the ambience and staff were lovely!

We had been here a year before for lunch and found it ok. We read the reviews but decided to go anyway as we were close by what a mistake should have trusted the reviews! The starter we shared was excellent but the lemonade my husband ordered tasted like it had been in a dusty cupboard. I ordered a glass of wine a small glass waitress brought out a medium and the wine was like vinegar. Our mains of fish and chips and veggie burger were so unappetising we left over half our meal behind us and the server made another mistake with our mains. For all the wonderful restaurants in Belfast this is not one of them! The server did try her best to rectify mistakes but nothing could make up for the poor standard of drinks and mains.

Visited frankie and Bennys over the Christmas holidays, was quite disappointed by the standard of the the food and the lack of good service. It was very busy at the time so am really putting it down to this that the food was average. However after a 30 minute wait I wish we had went elsewhere as The meal was not worth the money!

Was here on a hen weekend and the food and service were 100%. Love the atmosphere and decor of Frankie & Bennys. Will definitely be back!

Went here with my friend and the woman who served us wasn't very enthusiastic. We ordered a milkshake and a cocktail, and my friends cocktail came but my drink didn't. Our food came and I still hadn't my drink until 5 mins after or so. Very strange. Food was beyond disappointing. I'm a vegetarian and ordered the veggie burger. When it came out it was poorly presented. Chips just thrown on the plate and the burger was pathetic to say the least. It was burnt. Had a little bit of lettuce and tomato. Then I had about a teaspoon amount of coleslaw (I payed £10 for this). Once we were done it took about 15 minutes for our plates to be cleared. I also noticed customers coming in and waiting at least 5 minutes before staff even acknowledged them waiting to be seated. It wasn't busy at all. Think staff need a big attitude makeover and the menu needs to change or sack the chefs.

Used to love going to frankie & bennys. Will bot be back. Took my husband there on a weeknight for his birthday and we were the only two there. Starter and dessert were nice, got a chicken burger as a main and it was cremated. Not really acceptable since the place was dead!! Staff were nice but maybe need to have a word with the chef!!

lovely meal for 4, had sharing starter - bit disappointing as wasn't that much there - but had sharing main - feast deal for about £25 - which was lovely/plenty to share. They could do with having hotplates/warmed plates/serving plates to keep the food warm once served - pasta and pizza went cold quickly. service was good and timely (we had Dan or Darren - wasn't sure, couldn't see name badge) and good place to eat within beautiful Victoria shopping centre - stunning centre.

We were in Belfast for the ice hockey weekend and called into F&B's in the shopping centre, Victoria Place ?The gentleman on the booking desk was very friendly, chatted to us and told us a table would be 5 minutes so we waited in the bar area. Five minutes later, we were sitting at our table !We were in a hurry to get to the arena so ordered drinks and food together.Whilst waiting, the manager appeared with a plate of garlic bread with his compliments ! How good is that ?The food and drinks arrived quickly and wow, how much chicken can you stuff in to a pitta ? It was hot and very tasty.In Sheffield, we get a discount at F&B's using our season tickets for the ice hockey which I mentioned to the manager and he offered to give us a discount too. Wonderful !The waitresses constantly checked that we were ok too.A very enjoyable visit !

Was not very impressed with this restaurant. The menu looked promising, the food did not live up to expectation. The service was fast and waitresses was friendly. The food was tasteless and lukewarm. A few vegetarian options but doesn't matter when the food was so tasteless. Won't be back.

The lunch menu is amazing value, £6.95 for a main dish up until 5.30, starters only £2.50.Food is very tasty but the service was very slow. This is the second time I experienced this , the staff are lovely but they really need to be more attentive and improve the service, my meal was cold.I would go back only if other restaurants were closed, sorry guys but I am only being honest. Lovely staff, great prices ( for lunch ), disappointing service.

Oh dear. While I have no complaint about the restaurant decor and the staff were lovely the food is something else. It's like on par with McDonalds. A good place for a kids party maybe but not for a couple, friends and possibly family. I had pizza which was eatable, my friend had steak and chips. Steak very small and chips as McD's, two others had lasagna which was frozen in the middle, returned for re heating but came back still cold. Very poor. Could not fault the waitress she was lovely and very attentive. The restaurant has a lovely decor,is very clean and in a prime location but needs to re think it's menu or drop the prices

My friend and I decided to get a bite to eat in the local Victoria Square restaurant before going shopping. We called in for what we hoped for as a "quick" lunch which turned out to be a dreadful experience for both of us. We stood at the door for at least 5 minutes before being seated by a very rude waitress also referred to on the receipt as "Gemma" blonde hair and very sulky personality. She then came over asking were we ready which we weren't because we had just only sat down. She then came back over 10 minutes later to take our food ordered I explained to her I didn't want any coleslaw on my main dish. My friend and I decided to share a starter. She set down the starter and I asked for two side places and she rolled her eyes before coming back approximately 5 minutes later with the plates !!! Our starter (dough balls) were now cold and rock solid. I called a different waitress over to say that they were cold and the girl was so helpful and apologised profusely. We got new dough balls and they were of much better quality. Our mains came out and there was coleslaw on my plate I didn't want to say anything because she already looked like she couldn't be bothered. While eating our main course not once did the girl come back to do a check back and make sure our food was going fine or even offer a second drink. I've been to this restaurant several times and never once have I been given such bad service. I understand if restaurants are busy that the waitress/ waiter has to limit their time to each table but there was not even 8 tables in the restaurant. The waitress just came across as very rude, and made both me and my friend feel uncomfortable with the dirty looks she was giving us. From working in a restaurant I know this behaviour isn't acceptable and I look forward to your reply.

To be honest we chose to eat here because the menu was so varied but as I feared, this wasn't a good thing, the starters weren't good. Mine was Brooklyn bruschetta which consisted of cold greasy pulled pork on bruschetta. My wife's Caesar salad was very bland, just lettuce and paprika with a few croutons. Our main courses were again very average and we both agreed that wetherspoons would have been Just as satisfying at half the price! Won't ever be back here and the service was decidedly average.

My daughter wanted to finish the day by going to Frankie and Bennys and what a rip off, wsited for 20mins just to geg a table and the waitress took another 10mins to deliver the drinks order, that's acceptable when the place is full. I ordered the gammon and it was the skinniest piece of meat ever, any less and it would have been a sandwich filler. My daughter ordered fish and chips but it was an adult meal but when it arrived it was a disgrace so had to take a photo as it cost me £10.95. I have to admit it was a disappointing meal all round and I won't cross there door again.

Upon arrival we were not greeted, just 'how many' was the only thing said. We were sat down at the table and were trying to find the lunch menu, couldn't see it at first, so tried 3 times to get the attention of the waitress, she kept walking past avoiding eye-contact. Finally i stopped her and asked her where the lunch menu was, and she rudely said its right in front of you! - i apologized and had a look. She . We ordered wine and i had to get up to find waitress rudely! Said what is it??? ... The whole experience was horrendous and wruined the good mood of the holiday and we are never going to a f&bs again. VERY RUDE STAFF!!! Slow service and dont ask questions

Heading to the Odeon Cinema so we decided to visit Frankie and Benny's before the show. Hadn't been in F & B for a couple of years. Ordered a couple of pasta meals, The portions were quite small and the food less than average in taste. The mushrooms in my wife's pasta look and tasted terrible. The lasagna was a very slim lasanga and came without any salad whatsoever. The parmeasn cheese was grated at the table and was a very mean dusting. We are used to good Italian restaurants in Belfast that give decent size tastey portions. They even leave the parmeasn dish with you until you eat your meal. We will not be back in F & B anytime soon. Poor portions bad value for money. First time I have not left a tip ever in a restaurant. If you want a good meal go somewhere else. We told the waiter what we thought about the meals and he seemed not to care one way or the other. We declined a sweet as we felt we had suffered enough for one day.

Awful service and awful food! So disappointed.First of all me and my friend walked in and waited for 10 minutes which was okay and understandable. However, it took the waitress ages to take our order. We had to approach them every time we needed something. The waitress kept jumping from table to table. She was rushing to serve our starters which was burnt btw to get to the table behind us which was so annoying as she slide the food to the centre of the table she didnt even bother talking to us asking what else we needed. It took an hour to get our mains and my friend said that her pasta was very bland! I had the sirloin steak med rare but the chef doesnt seems to know the difference between med rare and med well so had to sent it back. The second time i got the steak was medium, again far from med rare but ate it anyway as it may take "another hour" for my food to come out...

Had a great lunch with himself sipping cocktails ..... Easy music & great food .... An all rounder for American & Italian food !! Tasty & reasonable ☺️

Took my wife and Grandaughter aged 6 to Victoria Square Belfast today and of course as my Grandaughters favourite eating place is F&Bs in Sprucefield ,we decided to try the Belfast version.Our starter was Doughballs with accompanying dips ,very tasty and warm.My wife had Chicken in Pitta Bread and I had the New Yorker Wrap.Both were quite tasty but a tad on the cool side.The servers were friendly and professional but my wife and I thought the delay in serving didn't help the dishes to retain their heat as she noticed the plates sitting on the serving hatch counter for awhile .Normally I would send food back if its not warm enough but our time was restricted.Overall I would give them the benefit of the doubt this time as the food was delicious....its saving grace!!

Saturday afternoon lunch at victoria square and this was my 1st time eating here,cant fault the food or the staff all where very good and pleasant and even got a few great cocktails,great spot!!

Like location in Victoria Centre. Popular eating location with couples, families etc. Pizzas good, Fish and chips burgers etc ok. Here's a tip- use better chips-those frozen skinny French fries not great these days. If a bottomless drink is bottomless-do ensure young servers offer a top-up before they get anxious about the tip.

I just noticed this restaurant while shoopping on the Boucher Road.Beautiful inside and out. AS I was really hungry i decided to splash out on dinner.I wished I had saved my money.The restaurant wasn't that busy but the staff seemed to be jumping from one job to another. A guy gave me a menue.another guy asked if I was ok and whn I asked could i eat outside another guy brought me to my table, Took my order.He brought me a tea with in two minutes and 1 minute later brought my meal.Cold and I mean Cold food - obviously pre cooked and sitting for a while.£10 for butrger and chips on special! the chips were stone cold - I left them - the burger meat was horrible and cold and was like some cheap burger - not the lush burger I was expecting.Yes it was a 6 oz burger but it was awful and i was starving! As for crispy bacon - it was still white! - I wrapped it all up and brought it home for the dog!Even when they took the plate they didn't ask why the bun was on the plate or the chips hadn't been eaten or why an obviously wrapped up in a napkin burger was sitting on my table.No one asked was my meal ok after serving it.i asked were there any customer commentt cards and the member of staffsaid he didn't know what i was talking about.I explained - it is a card where customers can write what they thought of their meal - he said I hope you enjoyed your meal and handed me the bill.I said NO I diidn't eat my meal - it was horrible and cold and he didn't even say anything.For all the politeness of the staff at the start - they let them selves down with the food that was served and not caring what i had to say or not listening to what I had to say.I won't give them a second chance.Here's a tip for you FRANKIE AND BENNYS - cook your food to order . ASk your customers is everything ok. and if they tell you the food was cold or horrible - ask why and get the manager!

Stopped for breakfast yesterday morning with my brother and sonVery nice inside lovely waitress and food was excellent the only criticism I would have is they ask for your drink order when u sit down which in our case was tea and coffee which was brought straight away but would have been cold by the time we got our food So we drank it and had to order more (Maybe this us the idea !!!) but other than that I would advise a visit

Been travelling the Northern Coast for the last 5 days and it wasn't until today that the meal we got was amazing! Honest, we have eaten at different places and the meals were never any good but this place was great! So many selections, it was busy but our waiter Conor was quick and sufficient. He checked we got everything and that we were ok, he made all his customers smile and laugh. It was a friendly place and hoping to find another one on our travels. The food was also filling and sublime :)

we went to frankie and bennys Boucher cresent for Father's Day meal my wife daughter and myself must say the food was absolutely lovely staff where very friendly and helpful too especially a male manager as we had a minor mishap definitely worth a visit and very inexpensive. Definitely be back

Cold food .. Got the order wrong ..no apology offered .. Waited for ever .. Wont ever be back and def don't recommend ... CRAP

A good lunch at frankie and bennys as always, tasty food and not a bad price either. Waiter wasn't that great kept forgetting to being my drink I had ordered. But their peanut butter milkshake was to die for best ever!

Our waiter (with a beard) was a really sweetheart, couldn't do enough to make sure everything was OK. They do a speed lunch 40 mins max which is good if you are pushed to get back to the office. Salad was simple but fresh and crunchy.

Had lunch here, found that the menu had not a lot of options for someone on a diet and that was gluten intolerance. I had ordered a goats cheese salad, with out the bread options which was £7.95. The salad came out on one half of the plate like a side salad. I have worked in restaurants myself and if I was setting that down to a customer who was paying that money I would have said to the chef, fill the plate up all they are having is salad. I would not have sat that down to a customer. The person that served us was a supervisor. I wanted to say something but my company wouldn't allow me and I feel that he should have had realised myself. The rest of the group thought the portion sizes were small for the price of the food. Very overpriced and we won't be back.

Really nice food and great service in Frankie and Benny's in Victoria Square and not that expensive. I got like a spicy chicken thing and was really nice freshly cooked and served with fries which was nice. I recommended people to try it out.

not the best F&B's I've ever been to, food was very average...not ideal for the price they charge, especially on drinks! staff were friendly tho & the facilities were spotless!

Great service as always.Music too loud although the sounds are cool funk and soul.My friend had a Margarita with added ham which she enjoyed, the wrong pizza arrived and was quickly taken away by the very apologetic waitress, wondered how they remade the order in 3/4 mins flat???I ordered off the Special Pizza list, a steak pizza with onion marmalade, this was a mistake, the marmalade when hot was sticky sweet and the base was wet and damp, had to use knife and fork,the steak pieces were chewy, although this was my order, I feel this pizza is poorly thought out and simply does not work. Disappointing.

Visited this restaurant with my wife for a quick bite over lunch. Was really impressed with the lunch offer of £6.95. Food and service was quick and to be in and out within the hour fully satisfied was great. Erin served us and was efficent and extremely bubbly. Its great when you feel welcomed in a restaurant. Well done Frankie and Bennys- fast becoming a fan

My daughter and I called into this restaurant in Victoria square for lunch on Saturday 31st January. This is our favourite place to eat out in Belfast with the" barbecue garlic bread" starter being my daughters all time favourite. The place was very busy as usual but our waiter Joseph was very friendly, witty and attentive and couldn't do enough to make sure we had an enjoyable meal out - which we definitely did. Great place, great food and very pleasant staff and in our opinion the only place to eat out in Victoria Square!

We were on a weekend break in Belfast for my wife's Christmas present. There were many places we could have gone too in Belfast that would have served gluten free food (she is coeliac) but when we looked at the menu on line for this restaurant there was so much she could have it seemed silly not to go here. My wife had chicken and mushrooms wrapped in lettuce leaves for starter and lamb shank for main, both were great portions she couldn't eat it all. I had potato skins then chicken and ribs again so much food and very well presented. The staff were great and really knew their stuff, we will definitely come here again next time in Belfast!

my girlfriend and I went here tonight and even though the place was very busy looking we got seated, got drinks and had our order taken in next to no time!! The food was top class and our waiter (Alfie I think) was very helpful and friendly!! When we got the bill we were pleasantly surprised again :) great place indeed!!

This restaurant looks like a 50's American/Italian diner. loved the decoreThe meals were great value with several meal deals.The meals are large portions and really tasty.Even though the restaurant was packed we were seated after only a few minutes wait and we didn't have a booking both times we went.The fact the restaurant is packed is testament to the quality and value of the food.

Food is ok, could find a lot better places to eat in Belfast, a friend recommended to me stating it was like the Cheese Cake Factory God I was expecting a lot but didn't meet expectations! Starter and Main with two drinks came to £60 odd which was OTT for what we got!

Visited this restaurant for lunch with my daughter and grandson. Was excited when I was told the had a gluten free menu. But very disappointed when I ordered. My daughter got a burger in a bun fully dressed and fries in the lunchtime deal. But when I choose the burger I gothink no bun and had to have a baked potato as the fries weren't gluten free. I wasn't allowed this as part of there lunchtime deal so I was charged £10. I was disgusted. I complained to frankie and bennys I'm still waiting a reply

This was my third time visiting Frankie and Bennys in Belfast. The first two times, the food was excellent and I was looking forward to a birthday dinner there. Previous meals included fabulous steaks and BBQ ribs, followed by delicious desserts. This time we ordered pasta and one person ordered cod and chips. We both found the meal cold and extremely unsatisfactory. When we complained about the meal at the end, the staff member shrugged off the complaint and said we should have said something sooner to her. I would have at least thought they would have offered some kind of discount to make up for the poor quality. If my complaint had been dealt with in a more compassionate manner, I would not rule out visiting Frankie and Bennys again the next time I visit Belfast, however I don't think that I will visit again.

When we got into the restaurant we were told we would have to wait at the bar for 30 minutes. We had to stand as it was busy and there were no seats left. After 10 minutes our buzzer went, the women at the till told us to go up to the top of the stairs. We got taken to our seats and were asked did we want dough balls but we said no.The guy taking orders was busy so it did take him some time to take our order. We just order mains as we were stuck for time. I order the chicken pitta with lettuce, mayo and bbq sauce which came with corn on the cob and fries, my partner ordered a cheese burger, with bbq dip and fries. He said he's was ok, nothing special. In my pitta there was about 2 pieces of lettuce and very little mayo and the chicken was a tad dry. The fries weren't really warm. The last time I was here was a few years ago and I really enjoyed it, but this time I don't think I would be in a rush back again.The one thing which was good was the guy who served us he was very pleasant and helpful. As for the staff as you go in the door they weren't that overly pleasant to be as front of house.

My friend and I went here for lunch. One of the first things we noticed was before we were even seated we were asked if we would like garlic bread while we took a look at the menu. Thinking it was appetizers and free since we didn't ask for it we said ok. Ended up being charged for it which I felt was a little sneaky way of getting you to order starters even if you didn't want to.The main meal was just ok.....wasn't piping hot chips were cold and also fairly small portions.... The corn on the cob was a mean size. And it was way over priced for what you get. Service was just ok. Overall I wouldn't go back not for what your being charged and for what you get.

Lovely restaurant for lunch in a lovely shopping centre. Good food choices, huge menu, lots of space, bright. Hard to compete with the other restaurants in this centre, but definitely an option

There is nothing great about this restaurant, the food was ok, but I will not be running back for it. I did remind me of TGI Fridays. It was very very busy and we waited 30 minutes for our table. If you are nearby and looking for somewhere to eat, you will enjoy your meal, but do not go out of your way to get here.

Okay, a franchise of this brand opened recently in Derry and had wanted to try it out. When in Belfast the opportunity arose and we took it. My partner and I and our three year old ventured in. On arrival we were greeted by a member of staff who gave us a gadget to page us when a table was available as it was quite busy, a quirky and good idea as you can sit at the bar while waiting. The restaurant/bar was clean, this is where the happy story ends. A fruit juice(for child) and non alcohol cocktail were ordered and received warm. We were then paged for our seats. Excellent retro music did play through the restaurant. After 20 mins a girl asked to take our order, however we hadn't been given a kiddies menu so this resulted in further delay. After orders taken food followed very quickly. My partner had loaded potato skins which were tepid and stogie my bruschetta was actually nice and fresh. Now bring the mains or in this case not. My partner did get what she ordered in a BBQ wrap which was dried fried chicken doused in cheap BBQ sauce with French fries that were stuck together, my penne chicken carabonara arrive first as a spicy chicken penne dish, then was taken back where again it was return wrong as a sloppy spaghetti dish send a replacement for his was declined. Our wee girl was given what was supposed to be chicken slices in a pitta bread, what came was a chicken fillet peppered beyond human consumption sliced in half and stuffed in a plain dry hard pitta bread. Even then her dessert of vanilla ice cream was inedible as it has ice crystals because it was obviously re frozen after melting. Food was terrible. Service was terrible and after all of this we were charged 50% of the bill which in my opinion was 50% too much. Nothing authentic about here total rip off and absolute muck for food. This or the Derry franchise will NEVER get our custom again. GIVE WIDE BERTH

I took a group of students and staff to this restaurant on a Monday lunch time. During the lunch a waitress tipped a tray of drinks down my back. Without saying a word she proceeded to wipe up the floor. When I asked for something to dry myself with she wordlessly handed me a piece of blue paper from a roll. My coat was soaked, I was soaked and everyone at the table was stunned at her attitude. However, when I mentioned it to the Manager he also was quite unconcerned and said I should send the bill for the dry cleaning of my coat and they would cover it. I thought this was an absolute minimum! I sat in wet clothes the whole way home and a fortnight later sent the receipt for the dry cleaning with a covering letter to Frankie and Benny's. The result - they have ignored the letter. I am shocked by such an appalling attitude to customers. i would suggest that if you want any level of customer service, GO ANYWHERE ELSE.

I went with my family as a birthday meal, the food was absolutely amazing and presented well although there was a long wait time, but I didn't mind as the meal was so lush. Definitely would recommend to anyone,at any age!

From the minute you walk in to walking out you feel very welcome here. The staff are very friendly and can not do enough for you.We didn't have long to wait for our food. My husband and I really enjoyed our meal, you do get value for your money and many meal deals were available, witch was great. We just loved the decor, all American was great to sit and look around the photos even in the toilet s was well decorated and spotless clean.we will definitely be back :)

I went into this restaurant on a Sunday mid afternoon, it was not over busy. I chose from the special 2 course menu, expecting quite a deal. The food was okay, and plentiful, but the bill was over £17. For a cafe of this type, and the quality of the food, presentation etc. that was expensive. The cost of their Pepsi's are the most expensive I have found outside of London. Will choose one of the less expensive restaurants in Belfast next time.

Visited on Bank Holiday Monday so the 15 wait was expected for a well-known chain in a big city. The waitress was nice but obviously rushed off her feet as she didn't stop at our table for more than 20 seconds and seemed distracted. The starters were poor, no presentation, no flavour, salad had no dressing. The main only got worst, the meatballs were inedible, the chips with 'cheese and bacon' came out as cold plastic cheese sauce and greasy lumps of fat. I could see my wrap sitting for 10 minutes on the pass before it got to the table. The waitress noticed that our food was barely touched but didn't ask if everything was okay and before we could tell her she was off with all the plates and didn't return.

staff were very friendly but food was poor. The chicken burger was just two small pieces of chicken and they certainly know how to charge.

A group of eight of us stopped here for late lunch yesterday, having heard great reviews from others. We were asked to take a seat in the bar area to wait for our table. The bar area was really untidy and the floor was dirty. It seemed to be used as staff quarters with everything from packets of shop bought donuts to a coffee machine sitting on the counters alongside coats and cardigans. The toilets were clean but did smell!! We were shown to our seats and again the floor was filthy underneath our booth, napkins, bits of food and generally sticky. The tables only seemed to be cleaned if they were needed, one table opposite us was left with dirty plates for our entire stay!The food was okay, but expensive for what you get, I choose a crab salad and it fed me although they could go easy with the sweet chilli sauce. My dessert was delicious and my praline late was one of the best coffees iv ever tasted.I certainly wont be in a hurry to return

Une très bonne soirée dans ce restaurant de Victoria square.Carte imposante, nourriture très bonne et en grande quantités.Service sympa et chaleureux (même avec l'accent de l'Irlande de nord)Salle du restaurant: un petit voyage vers New York avec une ambiance italienne.Sympa j'y retournerai