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4.2

Based on 546 opinions finded in 4 websites

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Nº 96 in 184 in Melton

Nº 24 of 58 British in Melton

CUSTOMERS TALK ABOUT DISHES WITH..fishcookedoldpuddingporkmustladytenderchocolateduckbeautifulmeatvegetablesroaststeakcheese

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Had a fantastic Sunday lunch with friends today. Everything was perfect, fantastic food. We were all very impressed how attentive and kind the staff were. They're were some elderly customers there, after the meal the staff were helping them with their coats, hats and walking sticks, so nice to see in this day and age. We will definitely be back. Amazing.

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Mrs Ruth Goddard . 2024-11-10

MORE AT Google

Not only does this pub serve amazing food and drinks, the atmosphere is certainly comforting, the staff are really friendly, food is brought out very fast; and also tastes amazing.

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Harry Dadd . 2024-11-05

MORE AT Google

Lovely little pub, we called in just for drinks on the way home, will deffo revisit!! 😃👍🍻

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Nick Bryant . 2024-11-04

MORE AT Google

So we read the review with scepticism which stated this was the best roast dinner in the UK. However after having had the roast pork we can categorically agree that this was simply the best roast dinner we have ever had. The setting was also delightful. Defintely worth a visit.

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Serena B . 2024-10-28

MORE AT TripAdvisor

It was our first visit for Sunday lunch. We met up with family and had a lovely meal. The food was cooked to perfection and tasted wonderful! The service was great, and people were very friendly. Sorry, I was late!

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Ruth Pearce . 2024-10-28

MORE AT Google

This place had such good reviews I wanted to check it out - and I agree! Really friendly, and the food was fantastic - my only regret was having no space left for dessert!

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Dreamer34167850812 . 2024-10-18

MORE AT TripAdvisor

We called in to the Fox and Hounds for lunch on a Saturday afternoon. We were greeted by very friendly staff and immediately felt at home and relaxed. We went for the burger with mushroom and lentils. Made with locally sourced minced beef it was simply delicious. We were able to complement the chef, another friendly member of staff! Highly recommended.

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Harry H . 2024-10-06

MORE AT TripAdvisor

We are fairly new to the area and found the Fox and Hounds by chance. What a wonderful pub. I cannot remember a better night out. Fantastic food and wonderful happy staff. Thank you.

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Duncan Pride . 2024-09-21

MORE AT Google

A great pub with delicious food and a very cosy atmosphere. 10 out of 10!

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W Hudson . 2024-09-18

MORE AT Google

Great place to have some great food , staff were amazing atmosphere top notch thank you

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Andrew Marsden . 2024-09-07

MORE AT Google

Last minute lunch booking. Set in a beautiful location and great pub food to match. We had the a la carte 2 courses with lovely choice of mains and recommend the chocolate fondant dessert. Would definitely go back with my family.

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Darren I . 2024-08-23

MORE AT TripAdvisor

Very welcoming, great menu and service. I'm a fussy vegetarian and the manager took the time to discuss options with me. Food was very good, definitely will go again.

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SafePets U . 2024-08-03

MORE AT TripAdvisor

Lovely place, tucked away. So cute inside. Great service. Will eat there soon.

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Lex Pearce . 2024-07-31

MORE AT Google

We booked here for our mums 70th birthday and they opened for lunch. The food (for 14 people) was exceptional, from the freshly baked bread to the delicious main courses. wine, coffee and atmosphere, everything was faultless. They catered for our small children and dietary requirements too and were the most welcoming hosts. Thank you Fox and Hounds, you made our mums day! We will be back very soon

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Sofia Lloyd . 2024-07-13

MORE AT Google

Food was absolutely amazing!! The best fish and chips I have ever had... I will be back to explore the rest of the menu, definitely worth a visit! Very happy and very full!

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Kerryann M . 2024-06-29

MORE AT TripAdvisor

Great, quaint pub. Warm welcome from Sam and the team. Small and traditionally decorated with a very warm and cosy feel. Nice menu with some variety away from standard pub menus, more restaurant in feel. Food was of a very high quality and tasty. We went twice in the week, second time for Sunday roast and it was the best roast pork we have ever had in a pub in uk. All the trimmings, top yorkshire pud and cauliflower cheese. Good selection of bar drinks and extensive wine list. Wish it was our local. Make sure you book, it gets busy. Nice beer garden too.

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Monika S . 2024-05-26

MORE AT TripAdvisor

My husband and I decided to try for a table last minute at the Fox and hounds as we hadn’t been for a while and had always previously had great food , well we were not disappointed, our food was delicious. My husband had 3 courses and I had two (although I did pinch some of his starter as it was so tasty) , the flavours in the food were amazing . The service was excellent from the polite gentleman who took my call on reservation to greeting us on arrival , all the staff were pleasant and friendly . The ambiance and lovely background music all add to the oldy worldy feel of a traditional quaint English pub . The menu had some wonderful choices which makes it hard to choose as there were so many we would have selected . But I went for the chicken and my husband the monkfish both wonderful .Will definitely return very soon .

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Tracey B . 2024-05-12

MORE AT TripAdvisor

Very pleasant and a good roast!

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Luke Grice . 2024-04-28

MORE AT Google

Lovely warm welcome … lovely outside area but too windy was welcomed into the Bar area & what a welcome … cosy ,quaint and attentive service

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wendywuu2 . 2024-04-06

MORE AT TripAdvisor

Lovely pub and location and very friendly. The menu was good and food beautifully prepared and served. Personally we go for a bit more garlic, herbs, olive oil and tomato with our food, but that's just our own taste. Exceptionally good coffee.

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John Evans . 2024-04-06

MORE AT Google

Lovely cozy pub warm welcome, log fire and comfortable seating , fantastic food . Dog friendly We will certainly come again when we are in the area . Thank you for a lovely meal

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F3964IMchristines . 2024-03-31

MORE AT TripAdvisor

Probably one of the best meals I have had in a very long time, excellent food and impeccable service, well done and thank you. We will definitely be coming back

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John Pease . 2024-03-22

MORE AT Google

Great late Sunday lunch with drinks. Very attentive host and team. Very welcoming to dogs.

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Liz Crockford . 2024-03-19

MORE AT Google

It was an ok lunch but I do think you should get veg with meal , it should not be extra for cauliflower cheese . I had one piece of broccoli ( uncooked! Two tiny florets of cauliflower and two slithers of parsnip and same of carrot , 3 roast potatoes which were very pale . Not good enough for a Sunday lunch I expect a bowl or dish of veg ? I said nothing as I was. a guest but had I been paying I would not have accepted it ,

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Walking1946 . 2024-03-16

MORE AT TripAdvisor

What an amazing place! Service was really really good, we were made to feel very special and nothing was too much. Food was all great, best ever bread and butter pudding and duck cooked perfectly. Thank you so much for looking after us, we can’t wait to come back to try Sunday lunch!

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Lucinda Golland . 2024-02-18

MORE AT Google

I found this pub on google after googling the best place to eat in Rutland. We arrived early and were instantly welcomed by I presume the landlord, he shook our hands, guided us to a table by the open fire, absolutely amazing!! The food was 1st class, the whole experience was magnificent and we will definitely almost definitely be returning. PERFECT.

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Mary G . 2024-02-18

MORE AT TripAdvisor

Fabulous valentines meal last night at one of our all time favourite places.Couldn’t fault the service food and ambiance. Can’t wait to return.

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jenny4644 . 2024-02-15

MORE AT TripAdvisor

What a wonderful place to spend an evening. From the warm greeting as we walked through the door to the excellent food we received! We were made to feel so welcome and nothing was too much trouble. The food was excellent and the wine went down beautifully but to be honest it was the cosy beautiful warmth that radiated from the place & the people who served us that really made the evening so lovely for us. Fabulous food, lovely setting, great staff! What more can I ask for! We wish we lived nearer to visit more often.

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Michelle W . 2024-02-03

MORE AT TripAdvisor

Excellent pub highly recommend great food and atmosphere and very friendly staff

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Neil TigerFox . 2024-01-07

MORE AT Google

We stopped off with the family - had a great warm welcome, fab food - cosy and warm - did not want to leave.

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jocQ3247XK . 2023-12-30

MORE AT TripAdvisor

Wonderful atmosphere and very good service. Thank you.

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Svetla Stefanova . 2023-12-29

MORE AT Google

Fabulous place. Just the sort of pub/eating house I love. No straight walls, quirky, lots of history. Great ambience. Service is good, very attentive. Food was lovely, my salmon was overcooked, but the rest was delicious. Going back before the new year 😁

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Jill Baxter . 2023-12-26

MORE AT Google

We came across this little gem by accident. We originally wanted to eat at Gates Garden Centre but it was too busy and came across The Fox & Hound by chance and boy am I glad we did! We have had a lot of bad experiences when it comes to popping into somewhere new so was a little unsure but the guy who runs the pub (sorry I'm terrible with names) was so friendly and nothing was too much trouble. We went in for lunch and cannot fault anything! The serve was great, food was amazing (everything came out hot) and never felt rushed at any point. I had the Pork Chop and I didn't want it to end, it was that good. My children were with us at the time and they were amazing with them. They wanted pasta so they cooked them pasta! We enjoyed it so much that we have been back with friends for dinner and the service and food was just as amazing! This time I had the Duck Breast and it did not disappoint. We will definitely be gong back again!

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Stacey T . 2023-12-17

MORE AT TripAdvisor

Only one fault the veg was cold but ate it any way

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Martin Strickland . 2023-12-11

MORE AT Google

Excellent. One of best Sunday lunches in this area if not the world!

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Sue Goddard . 2023-12-11

MORE AT Google

I can only give this place top rating on all elements. Its a traditional pub and really quaint. The welcome was warm and homely. The menu was reassuringly Sunday lunch but with a couple of dishes and vege, so a good selection for those not eating meat. The beef was pink (unless you didn't want pink like the table next to mine, no probs whatever you wanted it seemed!) the yorkie massive and fluffy and EVEN enough gravy! Desserts choice wide and portion sizes that made me shed a tear to have to leave some. Service was relaxed and attentive but not rushed. Perfect all round treat! A small place so bookings essential

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Sue G . 2023-12-10

MORE AT TripAdvisor

Glad we made the effort to go to this pub today. Log fire. Great atmosphere. Staff were all very friendly and helpful. Great customer service and food Just what we hoped for in a great pub. Will definitely return and will spread the word among friends

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carol forrester . 2023-12-03

MORE AT Google

There wasn’t a dish on the menu that didn’t tempt me. Opted for a baked Camembert followed by a delicious short rib of beef with a fantastic glass of Rioja. Service was excellent and very quick. We had a fantastic meal at this quaint and charming pub and we will definitely return thank you.

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Neil T . 2023-12-02

MORE AT TripAdvisor

A lovely Sunday dinner and attentive hosts

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Ian Bromley . 2023-11-12

MORE AT Google

We as a family were looking forward to dine at the Fox and Hounds as we have always enjoyed our previous meals there which have been to a high standard. This time was different. I ordered chicken as did my wife which was over cooked. I called over the head of house who offered to exchange it for another choice from the menu which I accepted. The service was on the slow side. There were no specials on the menu. One of the wall lights opposite to where I was sitting was out and needed replacing. A small detail but that’s what good management should look out for. All in all I felt the experience was not up to expectations.

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Connector32054834906 . 2023-11-04

MORE AT TripAdvisor

Not enough available parking outside the pub or elsewhere in the village contrary to what an earlier reviewer said. The pub carpark is a sandy pitch enough only for 3 cars. Apparently the beer garden at the back is quite spacious which is an ironic twist to the parking problem, so I'm amazed that the pub should do well with passing trade. Surely it would have made sense to have bought a field off a local farmer to accommodate more customers.

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Mick Nice . 2023-10-31

MORE AT Google

Booked for sunday lunch today. The cold starters that required no preparation, took 3/4 hour to arrive. Ordered PINK roast beef. It arrived cut very thick & very overcooked. Consequently I abandoned trying to finish it. The roast potatoes were cut small, so they too were overcooked & tough. My wifes fish & the sauce tasted of absolutely nothing. A customer on the next table sent back his lunch as the vegetables were cold. He said the replacements were also cold. Based on this experience we will not be returning as it would appear the cook cant supply a half decent simple roast beef dinner, tasty fish or warm veg. All in all the food, the service & the interior is shambolic.

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mrfriendly53 . 2023-10-15

MORE AT TripAdvisor

Stumbled across this pub. Definitely enjoyed a few hours in the garden

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Helena Wilson-Headley . 2023-10-13

MORE AT Google

Lovely place, clean and tidy. Fantastic food and value for money. Has a spacious outside seating area which is newly done and well put together. Staff are very attentive and the manager Rangel looked after us extremely well. Would definitely return and recommend.

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Gzy156 . 2023-10-04

MORE AT TripAdvisor

We went for a first meal here, its an old fashioned pub from the outside and interior design but don't let that put you off, as the food being served and service is absolutely first class. We started with the brie and bread for two which was very very good, perfect. I had the lamp served on crushed potatoes which was very tasty and my wife the cod. Both meals were proper size food and non of this little portion stuff. We had desserts as well, my wife had the Pannal cota and I had the crumble. We thoroughly enjoyed ourselves and will be back.

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Lucy Hutchinson . 2023-09-28

MORE AT Google

Great little pub in a local village. Stopped in for an afternoon beverage. Will definitely head back next time to try the food.

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K P . 2023-09-21

MORE AT Google

Very comfortable welcoming pub. Excellent food and service.

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Ruth Wakeling . 2023-09-15

MORE AT Google

An absolutely amazing place - second visit for Saturday lunch with family and once again a delightful experience. Ambience is great, the welcome and service wonderful and the food is fantastic. A rare find in this day and age. Highly recommend and we will be back again soon.

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CharlieAly . 2023-09-02

MORE AT TripAdvisor

Stopped by on the way home for Sunday lunch, best Sunday roast at a pub in a very long time. The atmosphere was lovely and the staff were really pleasant. I definitely go again but we don't live anywhere near ☹️

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Antony Dyson . 2023-08-30

MORE AT Google

Wow. Beautiful pub. Outstanding food.

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Happy Lemur . 2023-08-25

MORE AT Google

Good food, good service and good atmosphere

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Josh . 2023-08-16

MORE AT Google

Just got back from a wonderful Sunday lunch today. All of the staff were lovely and the food and drink was fantastic. All 5 of us had a variety of choices from the Sunday lunch menu and every course was of an exceptional standard. This place is a ‘hidden gem’ in the Leicestershire countryside.

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Adventurer593997 . 2023-08-13

MORE AT TripAdvisor

Great Sunday roast with excellent service in a charming pub. Already booked our return visit. Seating inside and out. Good parking at the rear. Highly recommend

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Stevehle8 . 2023-08-06

MORE AT TripAdvisor

Had a great Sunday roast for our first visit here. Excellent service with a charming atmosphere. Have already booked a return visit

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Steven Hare . 2023-08-06

MORE AT Google

Lovely Sunday lunch very competitive price. Service was excellent.

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Michelle Holt . 2023-07-30

MORE AT Google

Great food, lovely atmosphere, friendly, helpful staff.

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Sam Mitchelson . 2023-07-30

MORE AT Google

Lovely atmosphere and catered for my gluten free needs.

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Martyn Hordern . 2023-07-29

MORE AT Google

Beautiful pub, fantastic food and lovely staff. Cask ale (London Pride last night) served way too cold, thus killing some of the taste. Otherwise, the Fox and Hounds is superb. Highly recommended.

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Jonathan Carroll . 2023-07-28

MORE AT Google

What with lock down, pandemics and the like it must be three years since we were last here and it was SO good to return to this wonderfully English pub, albeit with some changes to the place. We missed the lovely, gracious Kate who always...

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Strachanna2013 . 2023-07-23

MORE AT TripAdvisor

Nice countryside pub, nice food, well priced with a friendly service. Very comfortable and enjoyable visit.

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Matt Hill . 2023-07-20

MORE AT Google

Table booked for 7.30pm, food was served at 9.10 pm! Half hour wait for dessert menu as they only had 1 copy. Water and waitress cuddling at the bar. More interested in each other than the customers. Food however was good.

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Tracy A . 2023-07-09

MORE AT TripAdvisor

Great food. Unfortunately the service was not so good, 1 1/2 hours before food was served. Waiter and waitress cuddling!

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Tracy Adcock . 2023-07-08

MORE AT Google

Disappointing service. Went for Sunday lunch. Service was initially very good but deteriorated over time. They were very slow to take our desert order. My desert arrived without custard. Had to chase this up and after a further delay request a second time. When it...

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Biddisham . 2023-07-05

MORE AT TripAdvisor

We had Dinner on Saturday 24th of June and were pleasantly surprised with the quality of the food which was excellent I had home made chicken and chorizo pie and my husband had Duck .The atmosphere was great, we sat outside and chatted to locals...

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W2470GUericap . 2023-06-27

MORE AT TripAdvisor

We were driving through the village and noticed this beautiful country pub was serving lunch , so we stopped on impulse ,and enjoyed an absolutley delicous luncheon on the sun terrace with excellent service and a peaceful atmosphere. My husband, sister and I ordered four...

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KarenG37 . 2023-06-24

MORE AT TripAdvisor

Lovely duck main course charming atmosphere and disceet service. Will be racing back in the winter for cosy log fire. It's that kinda place !

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Lynne Hopwood . 2023-06-20

MORE AT Google

I can only say without any doubt that this was the very best Sunday lunch at a pub that I've ever experienced. Starter superb, roast beef with so many delicious veg and horseradish were delicious and the bread and butter pudding with raspberries and white chocolate was just to die for. Well done everyone and compliments to the chef and very efficient and polite staff. You have become my favourite pub to eat in and I will definitely be coming back. I'd recommend you to everyone and it's thoroughly deserved.

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Seamus O'Brien . 2023-06-04

MORE AT Google

Lovely dinner at this sweet pub Rangel and his lovely helpers looked after us so well absolutely delicious food and will definitely be going regularly

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diana turner . 2023-05-26

MORE AT Google

Disappointing really …. Always has been superb value for money but felt this visit that portions especially starters rather small. Ambience & service good.

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Delgani . 2023-05-18

MORE AT TripAdvisor

Very enjoyable family sunday lunch h

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Yvonne Harrison . 2023-05-11

MORE AT Google

We haven’t been to the Fox and Hounds for a year or so, but it was every bit at lovely as always. Really great service, kind and attentive without being overly so, and the food, as always, was delicious. One of our favourite things about...

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Caroline S . 2023-04-28

MORE AT TripAdvisor

We have been visiting this pub for a number of years and it has always been 5* for service and food, the last visit was before the management take over and it was excellent However today on St George's day birthday meal for my daughter...

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stevegA3259KT . 2023-04-23

MORE AT TripAdvisor

Visited the Fox and Hounds again today for Sunday Lunch. Very busy buzzy country pub serving excellent food. Wonderful atmosphere and service and would highly recommend. Thank you F&H

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Elaine James . 2023-03-05

MORE AT Google

This place was one of our favourites but it has slipped backwards since Kate handed over. This place needs a leaader in the mould of Kate whose welcoming personality and friendliness made the place special. Kate please give them some lessons!

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Antwasthere . 2023-02-13

MORE AT TripAdvisor

The fox and hounds has been taken over and although the food is ok pub food its not up too the standards in any way of the previous owner and chef unfortunately its expensive pub food. Service not quite there no tasting of wine just...

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O7011JKclairec . 2023-02-05

MORE AT TripAdvisor

Our table was ready soon as we arrived, staff were friendly and attentive the place had a very cozy atmosphere. Food is excellent plus very good value for money, we will most definitely be returning in the near future, for me it’s the best I’ve...

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iansN1058SS . 2023-01-29

MORE AT TripAdvisor

We had a delicious home cooked meal in this cozy pub. We were staying nearby and thought we'd try it. The hosts were so friendly and welcoming. We were seated near a lovely fire and nothing was too much trouble for the staff. The food really is Good and we'd be back there every week if only we lived closer! Highly recommended. Thank you to the hosts and staff for everything. Tracey and Rob.

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tracey kendrew . 2023-01-19

MORE AT Google

We went here for my partner's birthday and checked ahead of time that they could cater gluten free. The welcome was warm, the service excellent, the staff were all very friendly and accommodating and we loved everything. The decor is very quirky with lots of...

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sallyjaneimages . 2023-01-16

MORE AT TripAdvisor

Enjoyed a lovely Sunday roast meal here today roast pork to be exact. The staff were very welcoming and service was great

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simonh505 . 2023-01-15

MORE AT TripAdvisor

Excellent 3 course meal enjoyed by both of us, reasonably priced and decent portions. Very well looked after by Krystian in a fantastic atmosphere with great ambience. Would defo recommend

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Gzy156 . 2022-11-18

MORE AT TripAdvisor

Called here on our journey home from a trip. What a fabulous little find. The pub is the most beautiful little place I've seen, the atmosphere was lovely, the staff so attentive , holding doors and constantly checking we were okay. We sat outside in the gorgeous marquee which was beautifully decorated with autumnal themes. The food was excellent, honestly the best roast dinner I've ever had at a restaurant/pub. My husband and I both agreed we will definitely be coming back from Nottingham for a date night treat. Thank you to Hugh ( I hope that's the right name) The lovely waiter. He was such a lovely young man. The photos of our food don't do it justice. 🍂🧡

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Jodie Burfield . 2022-10-23

MORE AT Google

Very well run establishment. Delicious food and nice drinks. Great service from Rangel, Krystian and the team. Thanks

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Bill Murray . 2022-09-25

MORE AT Google

We've had a lovely Sunday dinner with friends, food was delicious and staff very friendly and they looked after us very well. Definitely recommend it 💯👍

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Karol Skorodzień . 2022-08-21

MORE AT Google

Ate here in June as a group of nine. Good menu selection, we all struggled to choose what to have. Everyone loved their meal and good wine selection. Very friendly Shame we don't live a bit closer.

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Bridget Jones . 2022-07-28

MORE AT Google

Absolutely lovely little restaurant! Amazing service, wonderful food, and a beautiful and quaint atmosphere. The owner came out and spoke with us, and was very kind. They even brought out ice cream for my mum’s birthday!

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Melanie Cochrane . 2022-07-15

MORE AT Google

A stunning meal. Quite possibly the best Sunday Roast I've ever had. The panna cotta was delicious. The Fox & Hound comes highly recommend and for good reason.

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Edwin Selvaratnam . 2022-07-11

MORE AT Google

A stunning meal. Quite possibly the best Sunday roast I've ever had. The panna cotta was delicious. The Fox and Hound came highly recommend and richly deserved.

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edwinselvaratnam . 2022-07-10

MORE AT TripAdvisor

A wonderful Sunday lunch for 10 of us Atmosphere calm Service spot on Food delicious. I would recommend this place even in the week

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Eileen Wright . 2022-07-03

MORE AT Google

Consistently great food with very friendly service. Well worth a visit 👍

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Mark Jones . 2022-07-03

MORE AT Google

Staff warm and friendly food is outstanding highly recommended you will not be disappointed.

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Andrew Konarski . 2022-06-26

MORE AT Google

Great pub lovely patios garden area. Lovely food in quirky yet comfy building. Highly recommend

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Gilly Cook . 2022-06-01

MORE AT Google

Just had a 3 course Sunday lunch to celebrate our Ruby Wedding Anniversary. The food was wonderful and the service was first class. Thanks Kate and your staff for a memorable lunch. 😀

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Eddy Moran . 2022-05-29

MORE AT Google

Enjoyed our Sunday lunch - 3 course menu with approx. 5 choices for each course. All courses were well presented and tasty. Super staff who gave a very warm welcome. Sat in the marquee at the front of the building - both the pub and...

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Magnus G . 2022-05-08

MORE AT TripAdvisor

The food was just wonderful, the cheese soufflé was exceptional and there was so much choice on the menu we’ll enjoy working our way through it all. The staff were a delight and nothing was too much trouble

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tmlb63 . 2022-04-26

MORE AT TripAdvisor

A great traditional atmosphere was created by both the hostess and the staff. Lovely,top quality food.Highly recommended.

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jong117 . 2022-04-24

MORE AT TripAdvisor

A lovely atmosphere was evident at this traditional village pub. The food was beautiful.

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Jonney. Grice. . 2022-04-24

MORE AT Google

We called here on the off-chance that they may have room for us even though it was lunchtime on Easter Sunday and we hadn't booked. The manager (owner?) was very helpful and said he would do his best to find us a table. He duly...

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Sbbiggy . 2022-04-17

MORE AT TripAdvisor

Could have chosen any one of the starters, any one of the mains and puds. Have to go back several times to get through the menu. All staff very friendly and accommodating. Service was prompt. Only downside was the acoustics in the room we were in made it difficult to hear other people at our table when the other two tables in our room were occupied.

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Mike Doran . 2022-03-20

MORE AT Google

I've reviewed this friendly, unassuming pub previously. It's such a pleasure to return and find that standards are as good as ever, with lovely food, great service and a remarkable atmosphere of warmth and welcome. Kate and her staff continue to make their guests welcome...

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Willie R . 2022-02-17

MORE AT TripAdvisor

Absolutely spot on would highly recommend this place. food , staff, atmosphere all fantastic thank you

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simon ellis . 2022-01-23

MORE AT Google

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British
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I visited Stapleford Park with a family group - my wife, son and girlfriend and my father-in law and his wife. We wanted to celebrate my son’s girlfriend’s birthday with a special occasion visit because, being Australian, she relished the idea of doing something typically English. The venue itself is undoubtedly impressive, but the afternoon tea experience was very disappointing. On arrival there was no proper welcome from any member of staff engaged in afternoon tea service. We were shown to our table and given a briefing from a senior staff member. After this, the level of service was virtually non-existent. Nobody asked whether everything was OK, whether more or any different teas were required. Amazingly, for this type of event, only one type of tea per person was offered. The sandwiches were unappetising, and cakes decidedly unimpressive. My father-in-law who is 98 went to the bar to settle the bill, and it was only a few days later that he showed us he’d been charged 6 x £41, plus a service charge of £30. He wasn’t told about the service charge when paying. We were outraged at the underhand way this charge had been levied, and also the fact that there was no relationship between the charge and the poor service we had received. The service charge was later refunded following a phone call by my wife. There are obvious signs of weak management and poor staff training here. Avoid if you’re looking for a more rewarding experience.