Fortune Star in Bexley

When ordered was told 45-60 mins, nearly 2hrs later lukewarm food arrived. Beef dish was foul, cheap chewy 'meat'. tiny salt and pepper portion same for the prawn crackers. Don't waste your time and money, plenty more out there!

The food was ok at best the crispy shredded beef was awful it had no beef and it cost £6.80 what a rip off I won’t be going there again.

We’ve been going here for years and we love it! We always collect, the food is so good (not greasy!), and it’s ready in no time

Claimed they had delivered at 1925, then said delayed delivered until 2040, refused refund. Morally bankrupt scum

Previously as you can see i was singing the praises of this restaurant and have used them for years, being disabled i would even use them a couple of times a week if my pain was severe. Sadly their customer service is now atrocious. I was told that i was no longer able to order as i live in a flat and it takes too long to go up all the stairs or the lift.... I live on the ground floor and even after i explained they could hand it through a window or leave it outside for me to collect they said it would take too long and they are only delivering to houses! Never have i experienced anything like this and in a time when disabled people are particularly vulnerable excluding those of us in accessible living or in flats seems clasist and discriminatory to those of us who aren't fortunate enough to afford a house in the suburbs!

Ordered a meal for my disabled partner as a treat as I'm in isolation 130 miles away. I've been a customer for over 6 years but they say they are too busy to deliver as he lives in a flat! Didn't even ask if he was on the ground floor! Just said take too long to go up and down. Companies should remember that bad customer service now will be remembered after lockdown is over!!

Won't take orders at all to anyone who lives in a flat as it takes to long for them to go up and down... despite being a customer for years and living on the ground floor!!!

I just rang to see how long until my order was going to be delivered as it was already 1hour and 15 minutes they said one hour she replied that my order was on its way I asked how long she said there was a lot of traffic I said I was prepared to wait only another 10 mins and she just said ok I will tell drive to turn back. An apology would have been nice will never use again

I was going to order but the moment The women on the other side of the phone she was rude abrupt and plain disrespectful she needs to fix her attitude or look for a different job if it’s a chore to do her job

I absolutely love the food from this place but 9 times out of 10 my order gets declined on the just eat app and when you try to ring they never answer.

What an insult. How this business can charge for the ready-meal type food produced, one can't imagine. Having spent a considerable amount of money here on a takeaway for my Girlfriend and I, we ended up throwing the whole lot away due to the bland and extremely poor food thrown out of this place. If I could advise anything to anyone, avoid this place. Thanks.

Just ordered a delivery only to find out half an hour later they've cancelled it! When I phoned a very rude lady said they were too busy! Unacceptable they only had to let us know we had a little longer to wait. Won't be returning

restaurant seems to delay the order if it’s through just eat. rude to talk to and very dismissive. waited nearly 2 hours. won’t be making that mistake again.

Food was nice. However being phoned by the restaurant to request 50p to give the driver on top of my over20 pound order for seperate sauce. I felt was rude and could of atleast said next time we're charge you or add a box to actually add the 50p on when ordering.

Booked a takeaway with this place to be told by the rude lady that we would have to wait 90 minutes for our Chinese. After 90 minutes had passed we received a phone call to say our order was cancelled even though we had already paid on order. No explanation as to why they cancelled or apology!!!! This place is a joke

Order delivered 35 mins late chick and cashew in yellow bean had no cashews at all thia sweet chilli crispy chicken could only taste lemon grass but over all tasted good

I waited over an hour and a half for my food and when it was delivered the wrong food was delivered

food turned up with curry sauce split all over food, very disappointed!! Please I would prefer full refund

Great food. Quick delivery. Ordering again soon!

The balls were to doughy, the crispy duck lacked any crispness, the not and sour soup lacked any sourness. All in all, a very bland experience. Apart from the king prawn noodles, which turned out to be a Sinapore noodle with prawns. There’s no need to add the curry powder to the noodles. Very strange. But whatever, it’s only a Chinese takeaway and not a gourmet dinner

Food cold,had to wait 50min extra,didnt deliver drink

First time ordering from the fortune star Will not be the last Good value food

from the moment we ordered they added 30 minutes. after 90 minutes waiting (15 minutes late) we called, and was told its not left yet and will be another 30 minutes. food was average not great.

I will never buy food here! the customer service i experienced from the rude lady on the phone was mind blowing. She was disrespectful and refused to apologise when my food took 2 hours to come. She needs to be fired and get out of the customer service business if she is that miserable!!!!!!!!!!!!!!!!!!!

Yummy food. Best chicken curry I’ve had in a long while!

Food disgusting... contacting food standards agency as unwell again after this poor undercooked food.

Terrible absolutely terrible service!!!! Do. It use!!!!! Over 2 hour wait the Chinese is horrible! Tasteless and not what I want for A £30 order !!!!!

I have order from this take away before and never had a problem. The food was very bland. Not going to order again.

My first time ordering from this restaurant. I don’t think I will again. I ordered amongst other things the audourves and the chicken on skewers were like rubber, when pulled apart were like elastic. The poultry tasted artificial, I would almost ask if it was even chicken.

I was told the restaurant added 30 mins to my delivery time but then turned up at the expected time anyway!

Arrived on time, food was bland and poor quality. Chicken in black bean had no favour and the prawns were over cooked. Best part of the meal were the crispy chips.

First time ordering from here, really good food. New favourite!

Food was nice, we got chips in curry sauce which was yummy and generally the food was good

Great food, just shame 1 1/2 wait time

you don't mind waiting for the best Chinese in bexleyheath!

Nice food but be prepared to wait! Then wait and then wait some more. Telephone staff was unhelpful. 2 hours for a Chinese delivery that is 10 mins round the corner!

Best Chinese food I've eaten in a long time, definitely will be ordering again

Very nice food Best in bexleyheath

Really nice food and can't fault it at all

Wonderful food that's delivered within minutes. Their chips are better than any chip shop! And I don't know how they make their BBQ sauce but there's no sauce like it. I have got so obsessed with my normal order I can't not have their ribs! It's good quality, I've been a consistent customer for over a year now and never had an issue! I'm also disabled and they are very understanding that I take longer getting to the door, the lady on the phone order line who normally takes my order is very friendly which is great. Honestly I can't fault them. Thanks for being my local!

food from here tasted great probably because I was starving when I received it, took probably over 2 hours from my original order time and I didn't receive all of my order.

not a lot of flavour. chicken balls was hard and prawn on toast was yuk

not a lot of flavour. chicken balls was hard and prawn on toast was yuk

We had the sweet and sour chicken - which wasn’t too saucy, but actually, just right. The noodles were nice too, not too greasy. We also had the satay chicken, which actually came in a sauce, but we hadn’t realised that, thought it’d be more of a coating. I’d ordered the sauce as extra and used a bit more to mix with the noodles. They added an extra 20mins onto the delivery time when it was confirmed, so had to wait quite a bit, but at least we were aware of that! I’d defo buy my Chinese from there again!

Food was sooooooo salty! Couldn’t eat most of it! Won’t order again?

Food was sooooooo salty! Couldn’t eat most of it! Won’t order again?

We had the sweet and sour chicken - which wasn’t too saucy, but actually, just right. The noodles were nice too, not too greasy. We also had the satay chicken, which actually came in a sauce, but we hadn’t realised that, thought it’d be more of a coating. I’d ordered the sauce as extra and used a bit more to mix with the noodles. They added an extra 20mins onto the delivery time when it was confirmed, so had to wait quite a bit, but at least we were aware of that! I’d defo buy my Chinese from there again!

Best in the area no question. Fortune Star could beat up any other take out in a fight!

Best in the area no question. Fortune Star could beat up any other take out in a fight!

Garlic spicy chicken is delicious

Garlic spicy chicken is delicious

my go to chinese, never any problems. food is amazing, best in the area. my only complaint about last night is that it wasn't as spicy as usual but still very tasty.

my go to chinese, never any problems. food is amazing, best in the area. my only complaint about last night is that it wasn't as spicy as usual but still very tasty.

The only negative thing about the order was that I ordered two hours in advance and it still arrived 30 minutes late. I would like to think that two hours is sufficient notice to deliver a service.

The only negative thing about the order was that I ordered two hours in advance and it still arrived 30 minutes late. I would like to think that two hours is sufficient notice to deliver a service.

Very nice food. Added 30 minutes onto requested delivery time but actually turned up at the originally requested time.

Very nice food. Added 30 minutes onto requested delivery time but actually turned up at the originally requested time.

Worth the wait, food was lovely!!! Best Chinese for ages

Worth the wait, food was lovely!!! Best Chinese for ages

Good customer service and great chinease food

Good customer service and great chinease food

Good quality food and portion size is adequate. Thank you

Yeah the boiled rice was overcooked and food came very late .. won't order again

I normally order from these guys on a regular basis, however, this time the food was awful, watery, runny, no vegetables, soggy, tasteless and bland. I rang up and told them, they admitted they have changed their chef and I have to say the qualilty has suffered. I asked them if they could offer a solution as I have an uneaten food. They said No because I ordered through Just Eat. Not impressed!! they have lost me as a customer~!!! Zero stars for Fortune Star!! NOT GOOD DO NOT BUY FRM THEM NOT WORTH THE RISK!

Food was nice and delivery driver was polite.

Unfortunately this will be the last time we order from here. The food is good but this evening we waited over 1.5 hrs for delivery. We placed our order at 7.25 but food did not arrive until 9pm despite being assured delivery would be at least half hour earlier. When we contacted the restaurant we were brushed off with the explanation that they were busy and that it would be at least another 10 minutes. This was already 15 minutes past the delivery time but delivery was then finally made half hour later. This is incredibly disappointing as we have been local customers for years but shall be taking out business elsewhere.

My food was 2 hours late because apparently it was delivered to the wrong address. When my food finally arrived I was insulted by the £1 off voucher ! shocking ! will never use this take away or just eat app again !

Fantastic food and service, very quick delivery too. Will order again

Oil quality was very poor. Also it wasn't cooked properly. Never again !

Food arrived on time, was warm but not hot. Nice to have Chinese that isn't too greasy! Would order from here again.

Beautiful food, literally the best Chinese I've ever eaten. Won't order from any other Chinese now I've found this one!!

Food was nice (average), No prawn crackers with order but the delivery time was good.

Food was absolutely disgusting, the worst Chinese we have ever had.

Absolutely horrible- just horrible! In all the ways one could imagine! Bland, rude, nasty. Avoid at all cost.

Food is always so hot, and tasting fantastic. We won't order from anywhere else! Great service too, fast delivery even at weekends.

Food was really greasy and left a bad taste in your mouth - not nice at all

My go to takeaway. It is always delicious :)

Food was quite good, not the best but better than most, but delivery was an hour and 50 minutes which for a Tuesday evening is quite terrible, maybe a weekend I would understand. Called to chase delivery when they were already 20 minutes late, told it would be here shortly by a very rude telephone operator. Food was hot when it arrived.

Took an hour and a half for delivery. When we called to ask where it was the woman on the phone was so unbelievably rude.

Food took approx 1 hr to deliver when it should have been 45 minutes. When it came it was dry bland and cold. Beef was chewy and rice was like bullets. Won't be ordering from here again. Really disappointed

Munch as always delivered quicker then time posted food was hot and very tasty delivery driver was polite

Excellent food and delivered in around 20 mins! Brilliant!

Brilliant food as always. Nice delivery driver. Food took ages but well worth it.

Good, tasty food and reliable delivery.

Brilliant lovley food local really good price so would use again

Very nice food. The food had great substance. Will now be my local Chinese.

Sent spicy noodles instead of normal and another wrong dish. Waited far too long for mediocre food.

It was really good, especially the duck. Would order again.

Chicken in the chicken curry was undercooked

Food was slightly cold when it arrived. And restaurant added on an extra 20minutes to delivery time so I ate at 1120 pm

The food arrived hot and on time. Was very nice. However they delivered the wrong drink, not the first time this has happened.

I felt that I couldn't give a higher rating as we received wrong items and when I reported to the restaurant I felt I was being a nuisance!

The delivery guy was the nicest and politest young man

The food is always fantastic! It's our favourite Chinese never had any problems at all in the past either! Great service too thank you!

King prawn chow mein was tastless but the rest was ok

Great service as always and delivered earlier than expected.

Food was over half an hour late. Food on a whole was amazing but the curry sauce was so watery and not nice.

I found a large chunk of chilli oil/powder in my noodles which overpowered the entire dish so I couldn't eat it Was sooo spicy

One of the worst chineses I have had.

not great...won't be ordering again